Pestana Grand Premium Ocean Resort

Portugal , Madeira
FUNCHAL, Rua Da Ponta Da Cruz - Sao Martinho, 23
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100 reviews shown

4/10

Poor

23 Nov 2025

Omer

The hotel is very old fasion. The food in both breakfast and dinner was very dissapointing - not wjat would you expect from a 5 stars hotel. The air conditionin the room was noisy. Check-oit took a lot of time. The staff in the reception was not so kind.

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Gillian

We stayed here for 10 nights and on the whole we enjoyed our stay.
The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff.
2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else.
Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.

Partner

8/10

Excellent

30 Sep 2025

NALINI

We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc.

We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid.

Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!!
Customers can make an informed decision about ordering water if the hotel can make them aware of their charges.
Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!

Leisure Family

8/10

Excellent

16 Sep 2025

Trushna

Great beach hotel.

Leisure Family

8/10

Excellent

01 Sep 2025

Pradeep kumar

Good

8/10

Excellent

21 Jul 2025

Maciej

Another island trip

Overall this is not what you would expect from 5 star hotel. Especially for the price that we paid we expected a bit more. Food was very good.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Joseph

The property was very clean and all decor was like knew.The staff were excellent and very helpful. The room was cleaned every day and the furniture was like knew.There was always plenty to eat and would suit all tastes. We had an excellent holiday with no downsides.

Leisure Partner

10/10

Exceptional

18 May 2025

Emanuel

Very pleasant stay.

Leisure Partner

8/10

Excellent

09 Apr 2025

Karl

Nothing's unique about this property! Food is good but the selection is poor.

10/10

Exceptional

06 Oct 2024

Eugen Horia

The view from the balcony and from the pool/dinning section.

Leisure Family

8/10

Excellent

21 Aug 2024

Simon

Outside areas are lovely - the building could do with some work.

Leisure Family

10/10

Exceptional

12 Aug 2024

Claire

Very comfortable and clean. Lovely seawater pool.

Leisure Partner

8/10

Excellent

17 Feb 2024

Oleksandr

Great team , very helpful. Property needs updating.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2024

David

The views from the room were priceless, the customer service was top notch, and the use of Judita's laundry service was both efficient and s cost savings.

Leisure Partner

8/10

Excellent

04 Jan 2024

Abhirama

Great location, great staff and amenities

Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.

Partner

8/10

Excellent

18 Dec 2023

Verified traveler

Good stay

Good stay, convenient location. Good meals

Partner

8/10

Excellent

06 Dec 2023

Alison Wai Yee

The buffet selections were good for breakfast and dinner. Enjoyed the pool area and nice walk along the promenade. However as most guests mentioned the hotel needs updating.

Leisure Family

10/10

Exceptional

13 Oct 2023

Suresh

The facilities and amenities were wonderful and location was good with easy access

Leisure Family

10/10

Exceptional

24 Sep 2023

Karen

Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel.
The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.

Leisure Partner

10/10

Exceptional

22 Jul 2023

Lisa

They will take good care of you!! Any problem you have they are there to fix. Very caring staff and great option. I would stay there again for sure!!

Leisure Family

10/10

Exceptional

18 May 2023

Diane

Food at the hotel

Breakfast good. Evening dinner ok if you eat in one of the themed restaurants otherwise eat out.

Partner

10/10

Exceptional

08 May 2023

Stephen

Excellent hotel - highly recommend.

Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished.
Overall would highly recommend if you are happy to walk or bus to Funchal when needed.

Partner

10/10

Exceptional

16 Apr 2023

Ann Valerie

Excellent location with everything you would need

Leisure Partner

8/10

Excellent

28 Mar 2023

Joanne

We particularly enjoyed the outdoor pool area and the hotel generally was lovely.
The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too!
Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.

Leisure Partner

10/10

Exceptional

18 Mar 2023

Robert

Madeira's a great spot to vacation and we thoroughly recommend the Pestana Grand Ocean Resort. It's in a quiet location - about 25 mins drive from the airport, so no flight noise and far enough away from the cruise ship dock to be impacted by their daily arrival - but still convenient for Funchal via bus or walking along the promenade. The staff were great and very friendly/helpful, the room we booked had a fine ocean view and was spotless. We'd certainly stay there again.

Leisure Partner

8/10

Excellent

09 Feb 2023

Richard

Good all around resort, if a little quiet and sedate for some. Could use another seafood restaurant nearby instead of a couple of miles away. Maybe not charge for every little thing.
Still, we had a good stay.

Leisure Family

10/10

Exceptional

03 Feb 2023

Gregory

Very clean property, very friendly and helpful staff, fantastic food in terms of variety and quality. Amazing views over the sea, great location to set out from to explore Madeira and exceptional guest relations staff who can organise any service or excursion you like. Will definitely be back.

Leisure Self

10/10

Exceptional

28 Jan 2023

Jayne

Amazing hotel

This was an amazing hotel , great facilities … lovely staff who would do anything to make the stay comfortable . Great breakfast buffet which sets you up for the day

Partner

10/10

Exceptional

23 Jan 2023

Anthony

Beautiful Hotel

Terrific stay. Beautiful hotel. Sea view to die for.

Partner

10/10

Exceptional

09 Jan 2023

Joao

see the ocean and the sun born everyday

Leisure Family

8/10

Excellent

31 Dec 2022

Rohini

Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.

Leisure Family_with_children

10/10

Exceptional

18 Nov 2022

Charlton

This hotel has been the best hotel I’ve stayed in. I’ve traveled quite a bit but Pestana Grand has topped them all.
From the moment you walk in you are made to feel very welcome. The ladies at the front are very professional and very polite. Check-in was really fast, smooth and very informative of the amenities of the property and the surroundings. The hotel room was large, clean and very comfortable.
The restaurants are clean and well run with loads of dishes to choose from daily. All dishes are fresh and very tasty.
I stayed 5 nights and wish I could of stayed longer, but I will be back next year.
Great team work and well run hotel.
Keep up the good work team Pestana.

Leisure Self

10/10

Exceptional

22 Oct 2022

joan

Had a really good week at this hotel. Excellent value. Would happily return if going to Madeira again. Plenty of food choices. Never had problem getting subbed. Able to walk into Funchal. Near bus stop with regular bus every 10-15 minutes

Leisure Partner

10/10

Exceptional

17 Oct 2022

Verified traveler

Madeira Getaway

The resort is in a lovely quiet location. Our room was very comfortable with a great sea view. All of the resort staff were very professional, polite and helpful. I would like to point out one member of staff who was very helpful, Carmina on the reception desk.
There are lovely walks along the promenade but if you want to venture further afield the local bus stop and the tour bus stop is very near the resort. Staff at the resort will give you information about public transport. We bought a 5 day hop on hop off tour bus ticket, which took you into the centre of Funchal and other places of interest, this was very good value. There are taxis of course which are reasonably priced. The resort has a lot of facilities should anyone visiting there just want to stay around the resort. We went half board, which was good value for money. The buffet was good but my only criticism is that the vegetarian options were not clear enough in stating that they were vegetarian.
Overall it is a great place to stay and I would most definitely recommend it.

Partner

10/10

Exceptional

13 Sep 2022

Galyna

Good location, professional stuff, smart facilities, very delicious food with a lot of selections in buffet. Highly recommend.

Leisure Family

8/10

Excellent

12 Jun 2022

Denis

Location is good, very very quiet which contributes to relaxing feeling. Very beautiful surroundings too. However don’t expect a 5* experience. It is a solid 4* at best. Stuff is polite and welcoming but won’t stray from a narrow set of responsibilities. The food in the half board dinner and breakfast is good but not exceptional, it has enough variety but will not blow you away. The rooms are ok, good size LCD screens and generous size area with a good ocean view from most rooms. The beds were disappointing - very very firm (gave me a back pain). The pillows and the linen were just ok and cleaning was just passable (There was a lot of dust left on the bedside table for example, pillows were not straighten or arranged nicely). So don’t expect a 5* experience and you still can have a great holiday. Madeira is beautiful island, and the weather was surprisingly good - not hot not cold - just perfect. So you will be more than satisfied with your holiday but you will find the hotel itself slightly lacking the 5* monicker compared with mainland, UK or even the canaries. Hotel itself is pretty but cracks are showing here and there.

Leisure Partner

10/10

Exceptional

24 May 2022

Matthew

Spacious rooms and lovely pool and grounds. Decent gym for a hotel. Very good staff - friendly and efficient. Good selection of buffet food at breakfast.

Leisure Family

6/10

Pleasant

19 Apr 2022

Keri

We had a great time in Madeira, but we were disappointed with this hotel.

On arrival, there was hair and nail clippings on the bathroom floor. Our mattresses were really uncomfortable. They felt as though there was a thin layer of cardboard on top. Air conditioner was broken and after three calls to get this fixed, I was given a fan and was told they were ordering a part. When I later asked if we could delay our checkout for a couple of hours, they told me they could not as someone would be using our room. They should not be putting guests in a room knowing the air conditioning is broken and it makes me wonder how long it’s been that way. The website says there is a shuttle into town, which there isn’t. You have to take the bus or a taxi. I paid for half board and we were only able to visit one of the three restaurants for dinner (once) due to them being booked up. I tried to reserve tables the day after we checked in, so I find this completely unfair. When I expressed my disappointment to a hotel staff member, he told me they were at maximum capacity. I spoke to another family who had booked into the Italian two nights in a row somehow, yet myself and my son weren’t accommodated at all. We at at the buffet at the restaurant every night aside from the one night at the Moroccan.

Pros were that there was more than enough chairs at the pool. We didn’t have to fight for them. The location is beautiful and you can walk along the promenade. Staff were pretty friendly.

Leisure Family

8/10

Excellent

10 Apr 2022

Mark

Leisure Family

10/10

Exceptional

02 Jan 2022

Deanne

This property was amazing, the location was great staff and service was beyond our expectations. I would gladly stay at this property again. Highly recommend this place.

Leisure Partner

4/10

Poor

31 Dec 2021

Amarjyot Singh

It is meant for really old people. If you are a yound couple, don't go. Find something closer to Funchal city.

Hotel is ok,facilities are ok.but the crowd is old. Really slow. Evening entertainment is average and slow.

Leisure Family

4/10

Poor

16 Oct 2021

Patrick

First of all, it's not a five star hotel by any stretch of the imagination! They advertise three restaurants but the good specialty restaurants are only open one at a time, hard to get into and out of our 10 day stay we were limited to 2 meals in these specialty restaurants. The rest of our meals were in the buffet. And who wants to stand in line at a coffee machine for a cup of breakfast coffee. In a five star hotel service is paramount!

The rest of the hotel was average.

Leisure Partner

8/10

Excellent

15 Oct 2021

Dr Barbara

Wonderful hotel. Restaurant Manager fab.

Wonderful hotel loved the view from our room. From start to finish excellent time. The restaurant manger was amazing and his staff. It was my sisters birthday and they made it an amazing day. Don’t let the grumpy reception staff put you off. Once in the hotel you will love the gardens, the pool, the rooms. Highly recommend

Friends_and_family Family

8/10

Excellent

13 Sep 2021

Gerald

Great Holiday

Generally very satisfied. Well run and maintained hotel. Staff efficient and friendly. Facilities up to 5 star standard. Buffet Food was good but could have been a bit more varied.

Friends_and_family Family

10/10

Exceptional

18 Aug 2021

Adrian

Amazing

5 stars plus

Friends_and_family Family

8/10

Excellent

17 Feb 2020

Luis

Classical high quality PESTANA Group style 5 stars Hotel, great location with full ocean view from public pools, great warm staff and amazing international breakfast.

Business Partner

10/10

Exceptional

22 Dec 2019

Verified traveler

I can’t fault this hotel one bit !!!!
Hotel and all staff excellent,I highly recommend this hotel and will definitely be back :)

Leisure Partner

10/10

Exceptional

12 Dec 2019

Verified traveler

Amazing stay

We had a really amazing stay, made extra special by thought the hotel staff put into us celebrating our wedding anniversary there. Breakfast buffet and facilities were amazing, and free parking a bonus. Thank you!

Partner

10/10

Exceptional

27 Nov 2019

Kate

We liked everything about this property.
It’s clean.
Facilities are wonderful and staff lovely.

Leisure Family

10/10

Exceptional

25 Nov 2019

Philipp

Top location, big rooms, friendly Staff and a lot of Freedom!

Friends_and_family Family_with_children

10/10

Exceptional

23 Nov 2019

Verified traveler

Good standard rooms, friendly staff, nightly happy hour ! good breakfast. Regular shuttle bus into town. Several nearby restaurants of a good standard.

Leisure Partner

10/10

Exceptional

27 Oct 2019

Keith

A very pleasant and relaxing stay.

We really enjoyed our stay at the Pestana Grand - it is a very comfortable hotel with lots of facilities and the staff were welcoming and helpful. Food in the restaurants is good and varied - apart from the buffet-style restaurant there are different otions on different nights - Italian, Madeiran and Moroccan. The hotel is located a few miles from the centre of Funchal, but provides a free shuttle bus for guests. My only criticism is that this bus could run slightly more frequently and a little later in the evening. However, the taxi fare is EUR 10 each way, so not too expensive. Definitely recommended, and worth paying extra for a sea-view room.

Partner

8/10

Excellent

15 Oct 2019

Lars

Reception could be more accommodating and smiling.
The so called \"Happy Hour\" with 50% discount was 50% less in the
glass.
Cocktails was tasteless ( using too much juice) and charging the
highest price. I don´t mind paying for the drink, but the quality must
be accordingly. We ( the wife and me) are using the bar very rarely,but
so much more disappointing when we do ,and the quality is miserable.

Partner

10/10

Exceptional

16 Sep 2019

Verified traveler

Spacious hotel in well maintained and attractive grounds on a cliff top location. Very extensive and delicious breakfast.

Leisure Friends

10/10

Exceptional

04 Sep 2019

Michaela

The location is perfect - close to restaurants, bus stops, can even walk to downtown Funchal, close to malls. The staff is very polite, friendly and helpful. The whole atmosphere is very pleasant. The view is amazing. We absolutely loved and I strongly reccomend it!

Leisure Family

10/10

Exceptional

25 Aug 2019

Verified traveler

Stunning location... Wonderful pool. Excellent restaurants nearby

Leisure Partner

10/10

Exceptional

15 Jul 2019

Ben

Being a bit off the beaten path meant an even quieter vacation. The staff and facilities were simply superb. And while there was no need to leave the resort property for food or drink, there were great dining options just across the street. Also easy proximity to bus transportation, and two good sized supermarkets. Will be back.

Leisure Family

6/10

Pleasant

29 May 2019

Verified traveler

This property needs some updating, both rooms and common areas. Most of staff was not very attentive. The food was sub-par. We had breakfast & one dinner here. Fortunately there are some excellent restaurants nearby. Both Cris’s & Dona Nina we’re great. I don’t really understand how this property earned a 5* rating.

Leisure Partner

10/10

Exceptional

07 May 2019

Verified traveler

Well maintained, good service, excellent standard, very well maintained gardens and pool areas.

Leisure Partner

8/10

Excellent

22 Apr 2019

Verified traveler

Great views and pools. Convenient shuttle to old town. Excellent breakfast. Wonderful island.

Leisure Family

10/10

Exceptional

04 Apr 2019

Judith

This hotel is excellent.
The grounds are beautifully kept and the access to the promenade walking path is a bonus.
Our room was clean and very comfortable.
The outdoor pool was too cool but the indoor pool has a lovely area you can swim out to and enjoy the fresh air.
Being able to look out over the cliffs to the sea was a real bonus and the hourly shuttle bus meant Funchal was totally accessible - in less than 15 minutes.
The buffet breakfast was superb with a huge number of choices and the option to eat outside was a great start to the day.
Absolutely recommend the Pestana Grand.

Leisure Partner

10/10

Exceptional

30 Mar 2019

Verified traveler

Location and view were fascinating.
The walk next to the property was amazing.

Leisure Family

10/10

Exceptional

29 Jan 2019

ken

Lots of options available. Could swim indoors or outdoors, great sun sets, entertainment most evenings, very helpful staff, choices of saunas snd free parking for a rental car.

Leisure Friends

8/10

Excellent

10 Jan 2019

Tony

Good, well-equipped hotel in a good location with an excellent shuttle-bus to town. However, the coffee was awful! Please acquire a proper bean-grinding coffee machine.

8/10

Excellent

07 Jan 2019

Verified traveler

the room was very nice with a fantastic view the breakfast were good but sometimes the plates were cold and the hot food was not very hot but there were plenty of other choices we would have liked a bit more information in the rooms we did not find the coffee making stuff until the second day, it was in the wardrobe! sometimes the staff on reception were not very helpful but overall we enjoyed our stay

6/10

Pleasant

07 Jan 2019

Michael

Not a 5 star hotel but a very enjoyable stay.

It is definitely not a 5 star hotel, however the staff and location are wonderful and we had a very enjoyable stay.

Family

10/10

Exceptional

01 Dec 2018

Verified traveler

Very friendly staff, excellent value, rooms very spacious but TVs need updating.
Breakfast buffet very good, hotel shuttle bus efficient, landscaping very good.

8/10

Excellent

23 Nov 2018

YOSEF

very good hotel
amazing stay in
very old tv

Partner

10/10

Exceptional

22 Nov 2018

Peter

A lovely hotel, very close to many restaurants and shops. Very friendly staff. Breakfast was outstanding.

8/10

Excellent

06 Nov 2018

Kerswell

Nice location, great staff, but just misses !

Loved Madeira as a gentle warm winter getaway. Hotel was a little old fashioned in its style and decor, but all in very good condition and fully working.

Bedroom facing the sea / pool definitely worth the extra. Good size room with balcony. Air con a bit slow and noisey.
Staff very helpful. English speaking.
Marion in guest relations extra good! Organised car hire, advised on trips and taxis. Much better than the kiosks in town.

Use your room key card to get out into the promenade on the seaward side - nice evening walk to a selection of restaurants.

Funchal town Centre and restaurants a 25 min walk, but there are a few eateries within ten mins walk.

Hotel food a bit pricey.
Breakfast buffet good but coffee awful !
Lunch very limited. But tasty cheese toastie.

Pool not heated so in November is was way too cold to swim in - such a disappointment.

SUMMARY: ok hotel, good location, great staff.

Partner

8/10

Excellent

11 Oct 2018

Jack

Nice oldfashion coast hotel. Great breakfeast. Great pool and great scenery.

8/10

Excellent

03 Oct 2018

Steve

Nice location

Nice location out of the main town, with good access to transport to visit Funchal either by bus or one of the many taxi’s.

Hotel staff excellent and always ready to help.

The choice at breakfast means it suits all.

8/10

Excellent

13 Sep 2018

Leslie

Prime sea front location. Quieter area.

Rather tired hotel which doesn't deserve a 5star rating

8/10

Excellent

04 Sep 2018

Nice hotel - no beach

We arrived to the hotel by taxi and were dropped off right by the front door. There were no door staff or porters so it was necessary for us to manange our own luggage to the reception desk. The check-in process is quite slow with the various processes that need to be done. There was a welcome drink for the adults, which was declined by my wife as she did not want an alcoholic drink at the time. There was no option for her nor for our child. We were directed, but not escorted to our room and received no luggage assistance. In the room the air conditioning was not working. The maintenance man came to the room within a few minutes and was able to rectify the fault immediately. Later on we noticed that the TV remote didn't work, the toilet seat was loose, the flush mechanism stopped working and the magnifying mirror by the wash basin was loose and poorly located so that it wasn't as well lit as required.

10/10

Exceptional

13 Aug 2018

Claire

Lovely hotel that pays attention to detail.

Really lovely yet professional staff. Fab location. There’s a gorgeous sea front promenade at the end of the hotel’s garden/ pool area that leads to a few local restaurants that are worth a try. It’s not far to walk to Funchal’s ‘hotel zone’ where there’s lots more going on and a short cab ride to the old town. Hotel rooms and toilets by the pool are kept really clean.

10/10

Exceptional

14 Jul 2018

Verified traveler

It was a very well maintained hotel and the pool and ambience was nice.

Buffet was underwhelming for the cost.

6/10

Pleasant

29 Apr 2018

Verified traveler

Beds were old and not very comfortable, a number of items in the room required repair. Bus transfers to/from Funchal tended to be full.

10/10

Exceptional

25 Apr 2018

linda

Lovely clean modern hotel

We had a suite with sea view. The rooms were spacious, spotlessly clean and well maintained.
The included buffet breakfast offered an excellent choice of hot and cold dishes, and the service from all staff was friendly and efficient.

8/10

Excellent

07 Apr 2018

Ross

Relaxing

We visited at Easter and generally the hotel felt about half full, so it wasn’t very busy. Weather was good. Hotel is very clean with some minor repair needed in places; hotel staff are very friendly and always want to help. I suspect this may be harder in peak season. Buffets are good but overpriced. Spa is great - also when weather is cold and overcast. Most disappointed with Hotel entertainment. They put on an egg hunt for the kids when we arrived, but after this, nothing! The evening entertainment was desperate. It’s like the hotel doesn’t care about attracting its residents together in the evening to socialise or spend money at the bar. By the end of our week, it became too painful to sit and listen. We had a family room on the 3rd floor facing the rear garden. Had hire car and underground garage has plenty of parking. Lots of waking. Right on edge of the sea so sometimes windy. Amazing island. Would visit again and would be happy to stay at the hotel - clean and friendly. We went B&B only.

10/10

Exceptional

21 Feb 2018

Sonia

Very nice hotel fantastic breakfast\n

The frot desk employees was very nice and speak fluent English French German
The room was big clean, very comfortable bed soft pillow ,my room 1415 have a lateral beatiful ocean view ,very quite to
The breakfast was the best .
The buffet diner was fantastic.
They have a parking garage
And have taxi and bus near to the hotel
All employees was very nice
Thank all!

10/10

Exceptional

27 Jan 2018

Michael

Just wonderful

The location is just amazing! The service is really nice too and the staff gives their best to achieve the guests expectations. Some facilities like the turkish bath needs a bit painting but everything is fine working. Probably one of the best values on the island given to the really good price and the location. Usually hotels use to live from the locations and have a light tendency to be sloppy, but this place exceeded our expectations! Thank you!

Partner

8/10

Excellent

27 Jan 2018

Verified traveler

Luxury hotel overlooking the sea.

The buffet breakfast is excellent. The only small niggle is the that the coffee was awful - I could not even drink it.
We liked the indoor heated pool, as it was too cold to swim outside in January.
The shuttle bus into Funchal was excellent: regular and reliable.
The hotel and grounds were beautiful and all very well kept.
Funchal is a lovely town and there is plenty to visit.

10/10

Exceptional

10 Jan 2018

Flory

Fabulous

I think this hotel exceeded expectations
I think this hotel exceeded expectations
I think this hotel exceeded expectations
I think this hotel exceeded expectations
I think this hotel exceeded expectations
I think this hotel exceeded expectations
I think this hotel exceeded expectations
I think this hotel exceeded expectations
I think this hotel exceeded expectations

6/10

Pleasant

04 Jan 2018

Verified traveler

On a list day we were told in the morning of the departure that they had a continental breakfast but because we did not know this prior we could not take advantage of this. In addition the room had numerous issues that could did not get resolved( hair dryer with turn off after 30 seconds, they say that was by Design. Because I have travel all over the world I've never had that issue. In addition the AC and heating did not work correctly.

10/10

Exceptional

03 Jan 2018

carol

Nice hotel and beautiful views set in attractive w

Enjoyed my stay very much and have been coming to this hotel for over 10 years. Always friendly staff

10/10

Exceptional

29 Dec 2017

Verified traveler

Wonderful! Friendly and welcoming

Nothing too much trouble. Very Highly recommended. Breakfast buffet truly amazing (and we’ve been to some top hotels!)

6/10

Pleasant

16 Dec 2017

Julie

Hotel is good

The good thing in this hotel has a shuttle bus and location is good, nice swimming pool

8/10

Excellent

27 Nov 2017

Sim

Positive - wouldn't give the hotel full 5 stars as some parts need renovation (carpet in rooms, bathtub, old style televisions), but the rooms are huge and always squeaky clean and the staff has been nothing but nice and helpful in all circumstances. The location is amazing, would definitely recommend and go back there if I was to return to Madeira.

10/10

Exceptional

27 Nov 2017

SAFWAN

all well, but the hotel has to get rid of the stains in the carpets in the rooms

Partner

10/10

Exceptional

24 Nov 2017

Verified traveler

Experiencing high quality of holiday

The hotel gave us a great chance to experience the highest quality of holidays with super sea view rooms, huge and beautifully presented swimming pools, spa and indoor pool facilities, and high quality of breakfast. The hotel's location is also ideal in a modern area with good hotels, shopping centre around. We like especially the offering of a cup of Madeira wine at the reception and the champagne in breakfast.

8/10

Excellent

21 Nov 2017

Sheri

Relaxing break

This is a very smart hotel and we enjoyed our week. The main disappointment (Hence a score of 4 - it would otherwise be 5) was the quality of breakfast. Extensive choice, but the quality wasn't brilliant. The tea wasn't hot enough, and the coffee was out of a machine an poor - only tried it once. we had a sea-view room with a nice balcony, and I would agree with an earlier reviewer that a room on an upper floor would be better. We were on the 1st floor, and looked out through the palm trees. The indoor swimming pool wasn't hugely warm, either the water or the area for sitting in, and for some reason the sauna is closed during the afternoons. We had a couple of the special dinners - the Italian which was superb and the Moroccan which was ok.

Partner

10/10

Exceptional

20 Nov 2017

James

Highly recommended.

Another excellent week at the grand. Couldn’t fault it at all tbh me the staff were excellent, particularly Duarte who was able to accommodate us in a specific room we asked for. Will definitely be returning again.

Family

10/10

Exceptional

17 Nov 2017

lyn

Nice hotel with lovely sea views

All good. Staff unfailingly helpful and pleasant. Received a bottle in the room on my birthday. Wonderful break with no worries.

8/10

Excellent

15 Nov 2017

Verified traveler

Good location and grounds but a bit dated

The staff at the hotel were excellent - very friendly and helpful. The grounds were fantastic and the entrance impressive. The rooms, although comfortable and clean, had dated decor left over from its old 5-star past. These days 5 star hotels have moved on to modern and sumptuously decorated rooms - the Pestana Grand wouldn't quite fit in that category for me but it is a lovely, peaceful hotel with enough activities to keep the family engaged.

10/10

Exceptional

13 Nov 2017

Charlie

Excellent hotel with great views

This hotel and staff are fantastic definitely would recommend staying here. Staff even make special effort for birthdays adding that personal touch while away from home.
Breakfast is great as are evenings in the hotel with a variety each night

8/10

Excellent

11 Nov 2017

Nice hotel but a long way out of town

You will need to ask for milk if you like it with your tea and coffee in your room. It is quite a long way out of Funchal, about an hours walk, but there is a free bus service which is good. The breakfast was excellent. Make sure you book a room with a sea view! Our room was comfortable but the bathroom smelled of stale urine all the time!

10/10

Exceptional

09 Oct 2017

Johanah

A Grand Hotel

Hotel lovely and clean and very friendly and helpful staff. Beautiful swimming pools and a very well kept garden.

10/10

Exceptional

01 Oct 2017

P & A

A great place to relax

The welcome, the service, the cleanliness were all fantastic. Very good communication by courtesy bus to the centre of Funchal.

10/10

Exceptional

01 Oct 2017

Katja

Elegant Hotel to feel confortable

Personalized questions and demands are treated very quickly and with a smile. The employees do everything to create a confortable feeling. Very tastefull Interieur and a very nice garden! Very complete and tastefull breakfast buffet.

8/10

Excellent

21 Sep 2017

Allan

My experience.

On our arrival we were welcomed by a very nice reception lady. While signing all the relevant forms etc we noticed the date on the on the paper work only had us staying for one night and not the seven we booked. It all then came apparent our room with a sea view that we booked eight months in advance was unable until the next day. We was then offered an evening meal and a massage as compensation (both very nice) however at the time l was disappointed as we had no choice but to accept this. I can fully appreciate mistakes can be made and compensation was offered as an apology however as a five time returning customer to a Pestana 5 star Hotel would have expected errors like this not to happen in the first place. When we moved into the room we should have had in the first place, it was perfect but I still feel I was robbed of a day!.

Partner