Name: Holiday Inn Mississauga Toronto West
Address: 100 Britannia Road East, Mississauga, L4Z 2G1, CA

8/10

Excellent

04 Aug 2026

Trevor

The AC unit did not work.

2/10

Poor

04 Aug 2026

Jasmine

Après 7 hrs de route nous sommes finalement arrivés au Holiday inn. Nous choisissons toujours cette chaîne pour la constance des hôtels. En arrivant il manquait d’eau chaude. On nous dit que ça sera réparé sous peu. Le soir, toujours rien. Le lendemain matin non plus. Nous partons à Toronto pour la journée sans avoir pris de douche. Au retour toujours pas d’eau chaude. La personne à la réception nous dit de changer d’hôtel que le délai sera plus long. Je demande si je serai remboursé pour ces trois nuits on m’assure que oui. Ça fait 5 jours que j’appelle Expedia, que j’écris à l’hôtel et je n’ai aucun suivi de leur part pour mon remboursement. L’autre hôtel m’a evidemment couté beaucoup plus cher étant à la dernière minute:

8/10

Excellent

04 Aug 2026

Napessiss

The employee's are so kind and they always check if you need anything

4/10

Poor

03 Aug 2026

Sylwia

The worst Holiday Inn experience to date. Out of 13 nights, 3 nights in a row without hot water. Slow reaction for fixing the problem. Communication from the hotel side is lacking, either non responsive or just short worded.
Few times, towels left in the tub were not picked up upon cleaning and not all garbage cans were emptied upon room cleaning.
Washrooms near the reception were not sufficiently cleaned, odours and empty tissue boxes left on the counter near the sink (both ladies and gentlemen).
Overall, disappointing considering Holiday Inn standards.

2/10

Poor

02 Aug 2026

Kiara

They didn’t have hot water for 24 hours and didn’t inform us . The manager on duty lied and said he informed us and refused to accommodate. He threatened to call the police on us for no reason. We called Expedia for assistance and the Manager at the hotel was shouting at the Expedia agent. He was so disrespectful. We had to drive 30 minutes to shower elsewhere but they made it seem like we were the problem. Not great customer service experience

2/10

Poor

02 Aug 2026

Franchesica

We stayed for two nights ( a family of 5). When we arrived they told us they had no hot water but assured us we’d get it by the morning. The morning comes and they said the parts didn’t arrive and asked us to give them a few hours. They offered no credit, nothing. I call again in the latter noon after exploring with my family and they said the hot water still isn’t on and that’s at 4PM. Finally by 7:30PM they had it. Other guests told me they had no hot water for at least a couple nights. I left a message for the general manager, never got a call back. Customer service sucked. I never leave reviews but this is bad customer service all around. While we are lucky we had shelter, we didn’t like the constant lies.

2/10

Poor

02 Aug 2026

Noella

Dirty room, hair in the bathroom, stained sheets, stail smell. No hot water for 1.5 days. No towels at the pool. Pool was dirty. Never staying there again!

4/10

Poor

02 Aug 2026

Richard

The property looks old and there was no hot water when I arrived.

6/10

Pleasant

02 Aug 2026

Paa Kwesi

Y

8/10

Excellent

02 Aug 2026

armani

Nice

10/10

Exceptional

01 Aug 2026

usman

Everything was clean and convenient.

During our entire atay no hot water but overall very good hotel.

4/10

Poor

31 Jul 2026

Kelly

No hot water, they were working on it when we checked in and was told it would be fixed before the end of day. It wasn't! Let's just say checking out the next morning with no hot water was not something I would want to do again!!!! Terrible!

2/10

Poor

31 Jul 2026

Jasmine

We booked this property for our elderly parents because it was conveniently located near the venue they needed to attend. Unfortunately, upon arrival, we did not feel it was a safe or appropriate environment for them.

The property appeared to be operating as long-term accommodation for numerous individuals awaiting immigration proceedings, and there was also frequent activity involving sex workers and their clients. Regardless of the reasons for other guests’ stays, the overall atmosphere made us feel uncomfortable and concerned for our parents’ safety.

We immediately spoke with the front desk and requested a refund, explaining our concerns. We were told there was nothing they could do because the reservation had been made through Expedia.

We chose not to let our elderly parents stay at the property and were disappointed that no effort was made to address the situation or offer any accommodation. We would encourage prospective guests particularly families and older travellers to carefully consider whether this property is suitable for their needs

2/10

Poor

31 Jul 2026

JAMIL

No hot water

4/10

Poor

28 Jul 2026

Armin

bedsheets are old, blanket is visibly dirty, shower is dirty, towels had hair trimmings. Front Desk service was nice and building/room layout and furniture is nice - but overall seems like poor job keeping the place clean.

2/10

Poor

28 Jul 2026

Imran

Worst customer service, not recommended, place was clean and tidy, just the poor customer service

2/10

Poor

28 Jul 2026

Imran

Worst customer service, will not recommend to other. Clean and tidy atmosphere, just the poor customer service.

8/10

Excellent

28 Jul 2026

Manpreet

good

8/10

Excellent

28 Jul 2026

Rasha

good

10/10

Exceptional

27 Jul 2026

Peggy

The room was very clean, staff were helpful and pleasant. There is plenty of parking.

10/10

Exceptional

26 Jul 2026

Sheila

Great Stay, comfortable and clean

8/10

Excellent

26 Jul 2026

Anna Karissa

There is just 1 elevator working and it was 3 busy days for me. Holiday inn usually have Free breakFast but expedia may be doing a cheaper price but no breakfast so double check it.

2/10

Poor

26 Jul 2026

Beebee

Nothing is impressive about the property the bed sheets are filthy -cracked ceiling with dust everywhere - poor lighting in the room can hardly seee around esp at night -property is 100 years old needs renovation - had issues with housekeeping not cleaning our room causing a health & safety concern 😕- Ali the front office manager was great to compensate with a late check out and good approach compared to others saif needs to go on a training session as he entered my room without knocking again poor customer service there !!! Housekeeping staff with little or less English and many times we found our sheets dirty after they had cleaned our rooms I wouldn't recommend this property to any family at all not worthy

10/10

Exceptional

24 Jul 2026

taj

Everything was great!

Partner

6/10

Pleasant

24 Jul 2026

Marife Resano

The hotel is in a perfect location for a holiday vacation, which is the main reason I chose to stay here. However, there were several issues that affected our overall experience.

We stayed for six nights as a family of four. Throughout our stay, our room was provided with only one bath towel and two hand towels. Requesting additional towels was difficult, as we were told to wait until the morning for the housekeeping staff who changed the room linens. This was very inconvenient for a family of our size.

Another major issue was the elevators. Only one elevator was working during our stay, and the wait times were very long. At one point, my 75-year-old mother had to walk up the stairs to the fifth floor because the elevator was unavailable. This was frustrating and especially concerning for an elderly guest.

The location of the hotel is excellent, but better attention to basic guest needs, such as providing adequate towels and ensuring reliable elevator service, would greatly improve the overall experience.

2/10

Poor

24 Jul 2026

Nikhil

First of all I booked the 2 queen bed room when I got there they gave me the room with only 1 bed also they charged my card full amount of the stay before I even got there and than when I complained about the room they said they’ll give me 40$ back like seriously also I got stuck in the elevator for 15 mins I pressed the help button no answer than I took out my phone and called the hotel from my phone very bad experience never again I’ll book this hotel

Friends

8/10

Excellent

23 Jul 2026

mario

Every thing was good and very quiet
Thank you guys!

10/10

Exceptional

20 Jul 2026

Gina-Lynn

The rooms were clean and the staff helpful. I would definitely book this hotel again.

Friends

4/10

Poor

20 Jul 2026

Jeral

I

Partner

4/10

Poor

19 Jul 2026

kemisola

My room was dirty and smells terrible.
Coffee maker in the room was super dirty

Self

4/10

Poor

19 Jul 2026

Antoni

Not clean

Partner

8/10

Excellent

18 Jul 2026

Marwa

Nice location

6/10

Pleasant

18 Jul 2026

Nichel-le

Stayed for 1 week an my room was only clean one day.

Friends_and_family Family

4/10

Poor

16 Jul 2026

Kathleen

Parking

Partner

8/10

Excellent

15 Jul 2026

Harjinder

Check in was slow. At 4pm rooms were still not available.
Door key card stopped working on day 2. Replacement cards did not work, batteries in door lock needed replacing, with only one person managing the front desk and phones, we had to wait over 20 minutes for him to come up.
Next day, elevator was not working maintenance guy was fixing it but we ended up taking the stairs.
Room was clean, staff were friendly and pleasant. Location was ideal for us. Nice they have free parking.
Other than the couple of technical things the stay was goid and pleasant.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Andrew

Staff were really helpful

Partner

4/10

Poor

14 Jul 2026

Juliana

First the floor smelled like mold,

6/10

Pleasant

13 Jul 2026

Muhammed Sultan

Clean room and staff

Partner

10/10

Exceptional

11 Jul 2026

Shannon

Friendly staff!! We appreciate how cheerful they are!! Clean and comfortable mattress.

The only drawback is the tv isn’t smart equipped so no access to other movie providers!!

Partner

2/10

Poor

11 Jul 2026

Valerie

Staff was extremely rude to us at checkin. Little to know customer service. Property smelled like mildew and there were knats in our room.

Family

4/10

Poor

10 Jul 2026

Vinny

Bad

4/10

Poor

10 Jul 2026

Trudyann

The rooms were not clean properly. There was trash under my bed. The sheets on my bed had black mold. The tub be prepared to wear a shower shoes
I had to call the front desk for another set of sheets and I made the bed myself because they did not have housekeeper after hours.

Family_with_children

4/10

Poor

10 Jul 2026

Leung Chik

Room cleanliness is definitely not at the 3 star hotel level, I checked in a room with dirty bedsheets and had to switch to another room with a slightly cleaner bed

Self

10/10

Exceptional

09 Jul 2026

Joshua

Hotel was nice! Staff was great

Partner

10/10

Exceptional

07 Jul 2026

Nashka

El personal fue muy atento. Paradas de autobuses cercanas. Está cerca de un Tim Hortons y un Wendy y relativamente cerca en bus del Square One

Family

10/10

Exceptional

04 Jul 2026

David

Cleanness and very peaceful and staff was very friendly

Partner

8/10

Excellent

03 Jul 2026

Anthony

I was surprised at the Holiday Inn. Last time I had stayed at an Inn it was on a business trip some 25 plus years ago and wasn't much impressed. This one about 10 minutes from the airport, had been upgraded. Ample parking and security. Lobby was appealing. Staff knowledgeable and pleasant.You could access the elevator but it wouldn't move unless you used your card key. The common areas are very clean, we were on the third floor. The rooms were climatized you set your preference. The room itself was clean and quite. The bathroom had walk in shower no bathtub. All in all we booked through Expedia and stayed over an extra night. Enjoyed the stay. The one side of the shower stall needed adjustment hard to slide only negative thing to mention on room stay.

Partner

10/10

Exceptional

03 Jul 2026

Mackenzie

Room was neat and clean! Parking was perfect!

Self

10/10

Exceptional

30 Jun 2026

Mohammad

Everything was satisfactory. Enjoyed the stay.

6/10

Pleasant

30 Jun 2026

Farzana

The hallways smells like a urinal. The room also had an odor. The flush valve of the toilet didn’t work and there was no plumber or room available to move.
My husband is a contractor,
So we flush manually. We only use the hotel to sleep from midnight to 8 am.
Will not be staying there again.

Friends_and_family Friends

2/10

Poor

30 Jun 2026

Nikita

This hotel was one of the worst hospitality experiences thus far. The staff at the Check in counter was very rude. No customer service etiquette at all. There was a weird smell in the lobby, no rollout beds as advertised. Had to call twice for house keeping. Things got a bit better but that was after my husband made a complaint. Will not be staying here again, would pay more for better service and aesthetics.

Family_with_children

8/10

Excellent

29 Jun 2026

Kuruvilla

Was quite good . Asked for some lotion and didn’t arrive even after 4 days . Otherwise the stay was good .

Business

10/10

Exceptional

29 Jun 2026

Kuruvilla

Good nice place close to everything

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Khalid

Very good hôtel customer service great Very clean room really recommend to this hôtel amazing treatment

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

AliAlfaisal

The hotel check in and check out was really easy and fast, the location is in a good spot, close to a lot of good places in missisauga, the bed had a yellow stain on it but other than that it was okay

10/10

Exceptional

26 Jun 2026

Sara

Great location! Staff very friendly

Family_with_children

8/10

Excellent

19 Jun 2026

ernst

Clean room nice pool lots of free parking.

Self

10/10

Exceptional

17 Jun 2026

Sabina

overall good experience

Friends

8/10

Excellent

16 Jun 2026

Gerry

Hotel very clean..staff excellent...the only detractors was that it was advertised as having airport shuttle ...it does not. Taxi 60 $ from aiport

Partner

6/10

Pleasant

15 Jun 2026

Angela

Had to change room as sheet had blood on sheet and pillow case. Found pillows were hard and asked for other pillows which took 2 reminders before we received them. Had the breakfast for our stay - was not very warm and not a great selection for the price paid, could have went down the street to Tim’s and have a better breakfast cheaper and better.

Partner

6/10

Pleasant

14 Jun 2026

Robert

Only one elevator was working. There is no service elevator for housekeeping staff to use
Thus produced absolutely horrendous delays when trying to catch the only elevator in use especially when housekeeping staff were using it to transport bins ic smelly laundry and towels
The ice machine on our floor (Floor 4) was out of service and there was water leaking from the ice machine all over the floor. We tried the 5th floor and it was the same story. Thus was nentioned to the front desk. The complimentary breakfast buffet was rather pedestrian with unappetizing-looking scrambled eggs and fatty bacon. Very little selection with breads and muffins. Overall, it was NOT a great experience for our weekend stay.

Partner

10/10

Exceptional

13 Jun 2026

David

Hotel was clean, beds comfortable. Ideal after long flight.

Family_with_children

10/10

Exceptional

12 Jun 2026

Lily

The staff is friendly. The rooms are spacious and clean. Plenty of parking space. Will stay here again in the future.

Family

6/10

Pleasant

09 Jun 2026

Diana

Good for price, rooms aren’t the cleanest but good enough for a weekend stay, staff very friendly

Friends

6/10

Pleasant

09 Jun 2026

Angela

My first room the key didnt work, so they gave me a new room. Went on and it hadnt been cleaned. Third room was fine.

Partner

8/10

Excellent

08 Jun 2026

Mary Jo

Smoking area was not maintained. Butt container not emptied and butts on ground in the area. Everything else was wonderful.

Family

6/10

Pleasant

08 Jun 2026

Ève

The restaurant’s menu offers only burgers and chicken wings. A salad was possible but really not good. So There are no choice, just junk food in the menu. And there are no restaurant near around.

Business

8/10

Excellent

06 Jun 2026

Dennis

Easy seamless check-in. Friendly staff.

Partner

10/10

Exceptional

04 Jun 2026

Stephanie Faye

always clean

Partner

2/10

Poor

02 Jun 2026

Rajesh

Room we were assigned wasn’t clean. They switched to new room after going downstairs and awaiting in the line. Elevator takes too long and the hallway carpets are not very clean. The breakfast was okay.

Partner

8/10

Excellent

01 Jun 2026

Michel

Rooms are nice and clean. I travel to lots of different hotels during the year. I choose this one because it’s close to the location where I’m working at.

Self

2/10

Poor

27 May 2026

Merveille

Sadly very disappointing experience. Booked this hotel for my newly wed parents and was not happy about the service they got. I paid for breakfast included and the staff told me that they couldn’t see it on their end so they rejected giving my parents the free breakfast that I paid for. I had to contact Expedia on my end (they were amazing) and get them to call the hotel about the breakfast. After, they confirmed that I actually did pay for the free breakfast but barely gave me or my parents an apology especially after they were so close to paying for the breakfast they had at the hotel, which ended up being completely cold they stated. They also never offered my parents any kind of compensation or anything to make up for the carelessness on their end. Also, we found out that they don’t have shuttle bus service from the hotel to the airport which is ridiculous since the hotel is a less than 10 minute drive from the airport. Pretty sure the website stated they had shuttle bus service so that’s interesting. Just a very disappointing experience altogether especially since this was booked as a gift AND was not cheap whatsoever. Would not recommend this hotel unfortunately.

8/10

Excellent

27 May 2026

Jenifer Holly

The breakfast was 22.00 per person including tip, and the food was honestly terrible. The sausages were especially bad, I threw up from them. The bacon was also fatty and low quality.

2/10

Poor

26 May 2026

Nishan

I prepaid for my room, but the hotel almost denied my stay because I did not have a physical credit card for the $250 incidental deposit.
I offered Apple Pay/contactless using the same credit card, debit card, and even a higher deposit, but they refused everything.
Staff handled it poorly and put me at risk of being left without a room I had already paid for.
I was only able to stay because another person provided a physical credit card. I was not carrying my physical card for security purpose as I was travelling internationally, so something to consider when you want to book a peaceful night after your next long international flight.

Partner

6/10

Pleasant

25 May 2026

Anthony

I was disappointed with my stay at the Holiday Inn. The room had a strong cigarette and musty smell, which made it very uncomfortable. The air conditioning also did not work properly especially during the night and was unable to keep the room at a comfortable temperature.

Overall, the appearance and upkeep of the hotel did not meet the standards I typically expect from Holiday Inn. The hallway near the elevators smelled like an unclean bathroom, and the garbage cans throughout the property were not emptied frequently enough. Unfortunately, the cleanliness and maintenance issues negatively affected the overall experience.

Partner

10/10

Exceptional

25 May 2026

Sinan

Clean

10/10

Exceptional

25 May 2026

Nicolas

Amazing staff and the facilities especially the pool was perfect for the kids. Thank you.

Friends_and_family Family

4/10

Poor

20 May 2026

Omer

I found entire hotel wasn't clean including my room, elevator, pool deck, dinning, hallway every where. Most surprisingly, in three days stay, I have never seen any staffs cleaning any rooms during the day time. This is my first time experience not to see it. When I booked the hotel, I found that hotel policy is to clean the guest room everyday. They didn't even clean a single day in my three days stay only one day they just changed the towels with two times request. At breakfast, I saw ants are crawling on the food stands and the floor. In dinning floor wasn't swept according to standard. At the pool area, I felt they have never cleaned at all. Used towels bucket full of used towels never emptied. All three days I went to pool with my son and every time I have to ask to give us towel and after used those towel left in the bucket but never cleaned those towels.

Family_with_children

10/10

Exceptional

18 May 2026

viginia

This is our third visit to this property. It’s conveniently located and a really nice, clean place to stay when we visit Toronto

Family_with_children

6/10

Pleasant

18 May 2026

Munjal

Justifies the price. The property is decent for few days stay. Staff was friendly but the service was very slow.

Family_with_children

4/10

Poor

18 May 2026

Denis

Arrived at 4pm (our check in time)
The front desk guy tells me our room is not ready that we have to wait.

Once we get the room, room was not clean
I made a complaint and nothing was done about it.(staff where not willing to help)
I was not informed from the beginning about the wifi password or the breakfast time.
Also I requested for a crib for my baby and they say we will let you know,,, I'm still waiting

Hotel is not bad but staff are the issue
Breakfast the lady there she was amazing( at the restaurant)

Friends_and_family Family

2/10

Poor

17 May 2026

Mickayla

Staff was not helpful

6/10

Pleasant

14 May 2026

Laud

Hotel did not provide any information about breakfast. On the whole, the reception was good

Friends_and_family Friends

2/10

Poor

10 May 2026

Marc andre

Could hear next room talking through the wall as if we had a conversation. Ask to change room and the one they provided had a couple arguing all night until I left early morning. Rooms on the first have very limited channels.

Found hair on my towels, the gym was dirty with no wipes.

I will never go back and wishing you luck if you’re willing to risk.

Self

6/10

Pleasant

07 May 2026

Kirsten

I checked in the first day the pool had a notice stating it was closed for the day. Three days later the notice was still up and I was still unable to use the pool. I did book mainly for the purpose to be able to use the pool. I had booked well in advance and the room had no face clothes and only two towels. When I asked for face clothes, not only did it take two days for them to get me face clothes, but they also only brought one. I wasn't very happy with the service. And the AC unit could not be controlled from the panel and our room was freezing so I had to unplug the entire system. And the desk chair in the room was broken and I almost fell out of it upon sitting in it. Overall I would give like 2 stars. The facility was fairly clean but the service and maintenance was not great.

Partner

4/10

Poor

06 May 2026

Adam

Property appearance has declined rapidly. Most of the lights in the front parking lot are burnt out, not safe or late night arrivals. When walking off the elevator on 4th floor you are greeted with a nasty funk smell... mix of camaflaged weed smell and air freshner. Room had remnants of wrappers from last guest on floor and shower pumps for shampoo/bodywash conditioner pretty gross on top of dispenser. Will not be staying at this location again.

Self

2/10

Poor

06 May 2026

Rohan

Housekeeping does not clean their rooms.

Self

8/10

Excellent

06 May 2026

Diego

Good

Partner

6/10

Pleasant

03 May 2026

soklim

Half way showered no shampoo in the bottle i have to wait 3 hours 😩

Self

8/10

Excellent

03 May 2026

Anthony

yes on point

Friends

10/10

Exceptional

29 Apr 2026

Robert

The stay was great. Very quiet and clean hotels. Very good restaurant on the site. Gina the bartender was terrific. Highly recommend

10/10

Exceptional

28 Apr 2026

Anthony Ck

The room was clean and spacious, although it located on the path of landing plane it is surprisingly quiet, lot of free parking, good value 👍

Partner

8/10

Excellent

26 Apr 2026

Myles

Breakfast was a little bit of a letdown. A large group arrived and they had trouble keeping up with the amount of food required. The sausages tasted off.

10/10

Exceptional

24 Apr 2026

Maxim

Clean rooms, great staff. Restaurant has a very limited menu along with very short hours.

Friends

10/10

Exceptional

24 Apr 2026

Marlon

All was good

10/10

Exceptional

23 Apr 2026

Syed

Clean

Self

2/10

Poor

21 Apr 2026

Sean

DO NOT stay at this hotel. The staff are alternately rude to your face, or cooperative to your face and dismissive of all concerns. I was double-charged. I had a legitimate reservation made on Expedia that the clerk never identified at check-in. I was charged for another reservation that I never made, and then charged again as a no-show on my proper Expedia reservation. Despite providing evidence that I had only made one reservation (on Expedia), the hotel still refuses to refund the double charge overcharge almost two weeks since checkout. Worst experience ever in 30 years of traveling for business and vacations. STAY AWAY from this hotel at all costs. Read other reviews online where people similarly comment on erroneous financial charges and rude staff. They are correct.

Family_with_children

2/10

Poor

21 Apr 2026

Abduqaadir Ahmed

Bad service

8/10

Excellent

21 Apr 2026

ernst

Breakfast buffet good.
Pool nice temperature,
Easy parking.

6/10

Pleasant

21 Apr 2026

Patricia

The hotel was good but anytime I talked with the front desk it seemed more like they wanted to get rid of me as quickly as possible I have also never known a hotel restaurant to be closed on weekends. When I checked with the staff they told me that I should have known as it was on the website and when I asked them what the closest place to get food was I was told I could walk in any direction and find a bar. (according to the staff there are no restaurants in the area but if you walk left on the main road there is a Wendy's and a Tim's)

Self