Laura
We recently stayed at this resort and left feeling very disappointed. Our two-bedroom villa was beautiful—clean, spacious, and with stunning views—but unfortunately the positive experience ended there.
Service throughout the stay was consistently poor. We waited 45 mins for a buggy on arrival, with further waits of up to 30 mins throughout our stay to get anywhere. Calls to reception often went unanswered & room service took 90 mins to arrive despite multiple follow-ups.
Food and beverage service was equally disappointing. Service at the pool bar was slow, & breakfast regularly ran out of food, plates, & cutlery without being replenished quickly enough. During a busy public holiday weekend, the resort appeared unable to cope with guest numbers.
When our son accidentally broke a glass in the villa, it took 30 mins for housekeeping to arrive & clear the area which wasn’t safe with 2 young kids. Our children’s swimwear was stained green by the villa pool &, although the resort offered complimentary cleaning, the stains remained.
To their credit, hotel management acknowledged many of the issues & provided two complimentary meals and 35,000 Marriott Bonvoy points. While appreciated, this did not compensate for the amount of time spent chasing service & dealing with problems during what should have been a relaxing holiday.
Given the premium price point, we did not feel the resort delivered value for money. Sadly, we would not return or recommend it based on our experience.
Service throughout the stay was consistently poor. We waited 45 mins for a buggy on arrival, with further waits of up to 30 mins throughout our stay to get anywhere. Calls to reception often went unanswered & room service took 90 mins to arrive despite multiple follow-ups.
Food and beverage service was equally disappointing. Service at the pool bar was slow, & breakfast regularly ran out of food, plates, & cutlery without being replenished quickly enough. During a busy public holiday weekend, the resort appeared unable to cope with guest numbers.
When our son accidentally broke a glass in the villa, it took 30 mins for housekeeping to arrive & clear the area which wasn’t safe with 2 young kids. Our children’s swimwear was stained green by the villa pool &, although the resort offered complimentary cleaning, the stains remained.
To their credit, hotel management acknowledged many of the issues & provided two complimentary meals and 35,000 Marriott Bonvoy points. While appreciated, this did not compensate for the amount of time spent chasing service & dealing with problems during what should have been a relaxing holiday.
Given the premium price point, we did not feel the resort delivered value for money. Sadly, we would not return or recommend it based on our experience.
