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Hostellerie La Butte Aux Bois

Liege · Belgium

Paalsteenlaan 90, 90View location

9.4/10Excellent95 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.4/109.4
Condition9.4/109.4
Location10.0/1010.0
Neighborhood9.6/109.6
Amenities9.4/109.4
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  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hostellerie La Butte Aux Bois

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, babysitting (surcharge), and a hair salon.

Grab a bite at La Source, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Lanaken? This hotel has 10441 square feet (970 square meters) of space consisting of conference space and meeting rooms.

Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite. Make yourself at home in one of the 62 guestrooms.

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With a stay at Domaine La Butte aux Bois in Lanaken, you'll be in a national park, within a 15-minute drive of Vrijthof and Pietersheim Water Castle. This family-friendly hotel is 5 mi (8 km) from 't Bassin and 5.2 mi (8.4 km) from Kazematten.

Make yourself at home in one of the 62 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Lanaken? This hotel has 10441 square feet (970 square meters) of space consisting of conference space and meeting rooms.

Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Green Key (Foundation for Environmental Education) Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.50 per person, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 7 AM to 10 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
    • This property accepts credit cards
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 45.00 for adults and EUR 20 for children
    • Pet fee: EUR 50 per pet, per night
    • Service animals are exempt from fees
    • Crib (infant bed) fee: EUR 30.0 per night
    • Rollaway bed fee: EUR 80.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    French

    Dutch

Nearby attractions

Pietersheim Water Castle 2.7 km / 1.7 mi
't Bassin 8 km / 5 mi
Kazematten 8.4 km / 5.2 mi
Stichting Sportpark West 8.6 km / 5.3 mi
Market 8.6 km / 5.4 mi
Stadhuis 8.6 km / 5.4 mi
Statue of Johannes Petrus Minckelers 8.6 km / 5.4 mi
Museum of Illusions Maastricht 8.6 km / 5.4 mi
Basilica of Our Lady 9.1 km / 5.7 mi
Derlon 9.3 km / 5.8 mi
Maastricht International Golf 9.4 km / 5.8 mi
De Geusselt Stadium 9.8 km / 6.1 mi
Hoge Brug 9.8 km / 6.1 mi
Maastricht University 9.8 km / 6.1 mi
Vrijthof 9.9 km / 6.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Wi-fi
  • Laundry service
  • Bicycle hire service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • Lift access
  • Garden
  • Terrace
Show 12 more facilities & services
  • Banquet hall
  • Conference room
  • Meeting room
  • Business centre
  • Sauna
  • Steam bath
  • Turkish bath (hamam)
  • Spa treatments
  • Hairdressing salon
  • Green Key (FEE)
  • Breakfast
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE LUXURYDOUBLE • LUXURYDBL.LX

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    DOUBLE LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • HOUSE LUXURYHOUSE • LUXURYCTG.LX

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    HOUSE LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–8 • Adults: max. 8 • Children: max. 4
    Room type
    HOUSE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: CTG.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    JUNIOR SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • HOUSE COMFORTHOUSE • COMFORTCTG.OM

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    HOUSE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–8 • Adults: max. 8 • Children: max. 4
    Room type
    HOUSE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: CTG.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA LUXURYVILLA • LUXURYVIL.LX

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    VILLA LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GARDEN VIEWSUITE • GARDEN VIEWSUI.GV

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    SUITE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXEFAM.DX

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    FAMILY ROOM DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room COMFORTRoom • COMFORTROO.OM

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    Room COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA WITH DOUBLE BEDVILLA • WITH DOUBLE BEDVIL.DB

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    VILLA WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room LUXURYRoom • LUXURYROO.LX

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    Room LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PARK VIEWRoom • PARK VIEWROO.PV

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    Room PARK VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PARK VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PARK VIEWDOUBLE • PARK VIEWDBL.PV

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    DOUBLE PARK VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PARK VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA ANNEXVILLA • ANNEXVIL.AX

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    VILLA ANNEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    ANNEX

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.AX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE GARDEN VIEWJUNIOR SUITE • GARDEN VIEWJSU.GV

    Photos are not available for this room type.

    Hostellerie La Butte Aux Bois

    JUNIOR SUITE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hostellerie La Butte Aux Bois

9.4
Excellent
95 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.4 /10
Location
10.0 /10
Neighborhood
9.6 /10
Amenities
9.4 /10
50 reviews shown
10/10
Exceptional
14 Mar 2025
Brandy
Beautiful property
Leisure
10/10
Exceptional
13 Oct 2024
Sarah
Lovely hotel
10/10
Exceptional
04 Aug 2024
Phil.
This place is very quiet nice to stay to relax. My wife loves spas and really enjoyed their whole treatments for me. It was fantastic. Could do some work.
Partner
10/10
Exceptional
07 May 2024
Jethro
In een woord …. FANTASTISCH
Business_and_leisure Partner
10/10
Exceptional
03 Nov 2023
Keith

Lanaken

Good location . Excellent breakfast. Big room cleaned daily to a high standard . Pure luxury.
Partner
10/10
Exceptional
30 May 2022
ABDULAZIZ
Excellent stat would come back again
Leisure Friends
8/10
Excellent
19 Aug 2019
Emilie
The big down side on our part was the curtains, they were see through and all the light came through the sides and the top.
Also the doors weren’t very well isolated and we could hear everything, including the elevator
Plus side is the very friendly staff
Partner
10/10
Exceptional
04 Aug 2019
Kit jason

Great place to relax

Amazing staff, great facilities, ended up staying an extra night to relax and enjoy the facilities there. Staff were courteous and always willing to help. Only downside was that the housekeepers were quite chatty in the morning so couldn’t have a lie in.
Partner
10/10
Exceptional
24 Apr 2019
Michael

Belgium trip 2019

We stayed here two nights, it was a bit of a drive to see the sights from here but the hotel was so worth the extra driving. This place is really special, this is the kind of place you want to take your wife off to for her to really relax at least once a year. It's not cheap, but it sure is nice. We loved it.
Partner
10/10
Exceptional
11 Nov 2018
Alexander

Great !!!

Fantastic !!! Room. Spa. Breakfast. Atmosphere. Nature . Dinner. !! Best of the best. Would definetely come again.
Partner
8/10
Excellent
20 Apr 2017
Verified traveler

Stunning countryside hotel with a modern twist

Modern interiors with traditional buildings on a relaxing and stunning location. From what we expect from the location and the traditional buildings, the room might be too modern (looked like a business hotel room).
Great hospitality but the food and slow service at the bistro let us down a little bit.
Partner
10/10
Exceptional
03 Apr 2017
Verified traveler
Excellent all round
10/10
Exceptional
12 Aug 2016
ALFONSO

A real gem near Maastricht

Great Hotel. Great Staff. David was remarkable. You cant go wrong with this place. Ask for rooms with view to the garden and the lake. Great Breakfast!!
Partner
8/10
Excellent
09 Nov 2014
Andrew

Lovely peaceful location

Two night stay for business. Room was in the annex but that doesn't mean there was anything wrong with the room. Lovely peaceful, comfortable room. Well equipped. Quite warm and the air con only took the edge off it, but that was a minor issue.
Unfortunately I didn't make use of any of the main facilities but I'm sure they would have been great.
8/10
Excellent
12 Jul 2026
Andreas
Ein wunderschönes Haus mit tollem Garten.
Sicher das Beste was man in dieser Gegend bekommen kann.
Frühstück super. Ala Carte durchschnittlich.
Fine Dining nach den beiden Sternen auf der Suche zu alter Größe.
Preis/Leistung gut bis befriedigend .
Insbesondere die Weinkarte hat es preislich in sich.
Der Wellness-Bereich leider enttäuschend
gesichtslos.
Friends_and_family Friends
6/10
Pleasant
21 Jun 2026
Gianni
L’accueille a été très bien.
Nous avons logé dans la partie villa au niveau -1 et il y avait une odeur très désagréable de vielle moquette dans le couloir et la chambre se trouve dans une ancienne cave.
Très cher payé pour ce type de chambre a 300€ la nuit, de plus l’évacuation de la vapeur d’eau de la salle de bain ne fonctionnait pas,je conseille aux client de bien veiller à ne pas logé au -1 a la villa.
Il y a malheureusement la contrainte de tout traverser pour accéder a la piscine et au spa
Nous n’avons donc pas été.
Le cadre à rattraper la chambre car celui-ci est très beau.
Family_with_children
10/10
Exceptional
23 May 2026
Jeroen
Everything was great, from the manor, to the rooms, the spa facilities and the restaurant. The rooms where very spacious and clean. The spa and pool facilities are very comfortable and well maintained. We also enjoyed the breakfast a lot. We will come definitely come back!
Partner
10/10
Exceptional
23 May 2026
Tamara
Das Hotel war hervorragend!
Das I-Tüpfelchen auf der Sahne wären weitere Saunen gewesen, um ein umfangreicheres Wellnessangebot zu haben. Insgesamt war es aber einfach klasse - sehr geschmackvoll eingerichtet. Man fühlt sich sicher und wohl.
Partner
10/10
Exceptional
05 May 2026
Tom
Top hotel.
Top welness
Leuke rustige omgeving.
Restaurant is goed maar prijzig
Ontbijt was niet inbegrepen en was extreem duur we betaalden 50 euro op
Dus volgende keer boek ik inclusief.
Partner
10/10
Exceptional
11 Jan 2026
Louisa
We hebben een upgrade gekregen. Mooie,ruime en propere kamer in het hoofdgebouw. Zeer vriendelijk personeel die altijd met de glimlach klaarstond. Topper!
Friends_and_family Family
8/10
Excellent
06 Dec 2025
Ignacio
La habitación podría ser un poco más acogedora. Hay un contraste muy importante entre la entrada del hotel y el restaurante que tienen una decoración preciosa y las habitaciones más básicas
Partner
10/10
Exceptional
02 Nov 2025
Marie-Claude
Tranquille, prės du bois, personnel accueillant, service impeccable
Partner
10/10
Exceptional
26 Oct 2025
Martinus
Top lokatie op rijafstand van Maastricht
Leisure Partner
10/10
Exceptional
07 Sep 2025
ali murat

Relax and Joy

Very good staff super clean facility. Best for couples to relax and have a wonderful time in Lanaken. Must see hotel !
Partner
10/10
Exceptional
01 Sep 2025
Fabrice

Excellent séjour

Nous avons été déçus à notre arrivée car la chambre ne correspondait pas à nos attentes. Heureusement, grâce au professionnalisme de l’équipe, et en particulier de Pieter, notre séjour s’est transformé en une véritable réussite. La restauration est également de très bonne qualité. Concernant le bistrot, le service pourrait être clairement amélioré, à l’exception de Maya qui s’est démarquée par son professionnalisme.
Partner
10/10
Exceptional
24 Aug 2025
An
Prachtig verblijf met heerlijke bedden, vriendelijk gedienstig personeel.
Leisure Partner
6/10
Pleasant
23 May 2025
Sjors Ivo

High standards but mixed service execution.

For a hotel with a five-star rating, premium price point, and established reputation, the lack of maturity and refinement displayed by parts of the staff was unfortunately evident. In particular, the younger employees fell short in delivering the finesse, attentiveness, and elegant service orientation that should be hallmarks of hospitality at this level. Their approach often came across as inexperienced and occasionally disorganized, which at times made the experience feel more awkward than welcoming — as though I were a burden rather than a valued guest. There is still some training to take care off.

The check-in felt somewhat uncomfortable due to the staff member lack of confidence, which also made the procedure rather slower than expected.

Moreover, it was disconcerting to witness staff expressing visible irritation towards guests who were dissatisfied with their assigned tables. (Bistro). Regardless of the circumstances, such reactions should never be visible to patrons. Professionalism must be upheld at all times, even in challenging situations.

That said, the senior staff were truly exceptional — poised, professional, and attentive — and deserve to be commended for their impeccable conduct.

A genuine five-star experience requires service that is naturally warm, effortlessly polished, and deeply considerate — the kind that allows guests, particularly those traveling for business, to momentarily shed the intensity of daily stress and feel genuinely cared for.
Business
10/10
Exceptional
29 Mar 2025
Agnes Elena

Gorgeous hotel

Absolutely happy with our stay! I booked this hotel because of their mineral collection (they also have meteorites!) and we had a great time. Stuff is very friendly and helpful. We only stayed one night, but will definitely go back to stay longer with a dinner reservation (this time only used a bar).
Partner
6/10
Pleasant
21 Oct 2024
Harald
Das Beste war das Frühstück für 45,-€ p.P.
Business Partner
10/10
Exceptional
15 Oct 2024
Marie-Claude

Schōnes Ambiente im Designdomaine

5 Sterne Hotel liegt am Waldrand. Schönes Wellness, Beauty lounge, schöne Komfortzimmer, nettes Ambiente, freundliches Personal, top 2 Sterne Restaurant das ich sehr empfehle
Partner
10/10
Exceptional
03 Sep 2024
Ginuwine
Geweldig! Heel erg genoten van ons verblijf.
10/10
Exceptional
04 Aug 2024
luc
Perfect
Partner
10/10
Exceptional
06 Nov 2023
Daniel

Hôtel de luxe près de la forêt

Accueil formidable, belle chambre avec vue sur le bois. Piscine spacieuse et grand whirlpool. Beaucoup de forêt pour se promener en toute tranquillité. Point faible on annulait la réservation au 2 étoiles pour fermeture 4 semaines avant notre arrivée. Plus possible de trouver un autre 2 étoiles. En fin de compte le restaurant fonctionnait malgré tout. pas d'explication pour notre annulation.
Partner
8/10
Excellent
05 Mar 2023
Marie-Claude

Schöne Anlage mit Blick auf den Wald

Service verbesserungsfähig sowohl im Sternerestaurant (kein Brot zum Käse)wie Zimmerservice (2 Mal war das Zimmer oberflächlichgeputzt, keine Seife, kein Obst und Wartezeit von 10 Min mit Hund vor der Zimmertür). Sonst schöne Anlage mit kleinem Pool, kleinem Fitness. Liegt am Wald,schöne Sicht aus dem Zimmer
Partner
10/10
Exceptional
07 Aug 2022
Verified traveler

Ohne den Rezeptionisten ein tolles Hotel

Das Hotel sieht insbesondere Nachts wunderschön aus. Ein ganz besonderer Ort. Leider sind die einfachen Zimmer, nicht in einem, dem Hotel entsprechenden Zustand. Klodeckel defekt. Das Zimmer wirkte etwas abgelebt.
Das Frühstück ist toll. Der Service war zuvorkommend. Der Rezeptionist beim Checkout war leider arrogant, überheblich und hat nicht angepasst kommuniziert. Schade.
Friends_and_family Family
10/10
Exceptional
29 Jul 2022
Loes
Het geheel een fijne accommodatie.
Friends
10/10
Exceptional
03 Oct 2021
Verified traveler

Luxueus rust.

Zeer rustig gelegen hotel, met sauna en binnenzwembad, luxueus. Schitterend restaurant maar je moet heel wat weken op voorhand reserveren. Verschillende kamertypes. Zoals vaak geen goede leeslampjes. Badjassen groter dan XXL moet je zelf meebrengen. Vriendelijke service.
Partner
10/10
Exceptional
27 Aug 2019
Aad
Prachtig resort en goed onderhouden.
Geweldige locatie.
Leisure Partner
2/10
Poor
22 Jul 2019
Verified traveler
Was super in alles opzichten ! En fantastisch ontbijt
Leisure Partner
10/10
Exceptional
20 Jul 2019
Verified traveler
Fantastisch hotel met veel faciliteiten gelegen op een schitterende locatie in het bos. Ideaal gelegen voor een bezoek aan Maastricht.
Leisure Partner
10/10
Exceptional
13 Jul 2019
Verified traveler
Sehr gutes Organisationsteam sehr freundliches Personal
Leisure
10/10
Exceptional
26 Jan 2019
Gerd
Uitstekend gegeten, en prachtige wellnes
Friends
10/10
Exceptional
10 Dec 2018
Verified traveler
Environnement magnifique ainsi que les installations. Restaurant La Source exceptionnel. Personnel prévenant et attentif.
Ne pas se fier aux noms francophones du lieu, des restaurants ou du SPA, peu d'employés parlent français, ce qui , n'était pas un problème pour nous.
On y retournera sans hésiter!
8/10
Excellent
29 Nov 2018
Verified traveler
Superbe hôtel. Design, environnement, spa +++ Excellente table.
8/10
Excellent
18 May 2018
Anne-Marie

Fijn hotel om de hoek bij Maastricht

Mooi hotel, top restaurant en Spa. Opvallend goed opgeleid, prettig, vriendelijk personeel
4/10
Poor
14 Jan 2018
Verified traveler

Positieve en negatieve gevoelens bij het weggaan

Het hotel ligt in een prachtige omgeving, veel wandel en fiets mogelijkheden. De verwarming wordt geregeld door hetelucht verwarming dat gaf voor ons geluids overlast op de slaapkamer. We konden in het hotel geen rustige hoek vinden waar je prettig kon zitten lezen. Koffie bij het ontbijt was niet lekker. De service was goed
Partner
10/10
Exceptional
21 Nov 2017
sophie

op En top genieten.

Luxueus escape hotel in het groen waar alles is gericht op genieten: mooie, comfortabele kamers, lekker dineren, uitstekende wellness. Professionele, vriendelijke staf. Prijzig maar wel waar voor ons geld.
10/10
Exceptional
19 Oct 2017
michel

SUPER SEJOUR

Tout est magnifique à la Butte au bois
6/10
Pleasant
03 Jul 2017
Verified traveler

素敵なホテル

さすがルれシャトーのホテルで料理も素晴らしいです。従業員が対応が悪くて事前に部屋代をエクスペディアに払っているのにまた請求された。酷い。
10/10
Exceptional
25 Feb 2017
Marilyne

Excellent ! Great location

Great location, close to various restaurants and shopping centers
Only deception is the spa, the swimming pool was very cold and no hammam
Overall, we enjoyed the hotel

Location & surroundings

Hostellerie La Butte Aux Bois
Paalsteenlaan 90, 90, Lanaken, Belgium

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Hostellerie La Butte Aux Bois

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