Amrâth Grand Hotel de lEmpereur

Netherlands , Maastricht
MAASTRICHT, Stationsstraat, 2
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100 reviews shown

2/10

Poor

10 Mar 2026

Nathalie

Noisy room and dated

8/10

Excellent

27 Jan 2026

Ranjit

There is city tax to pay and parking to pay for at the front desk. Which was not announced in the booking. The shower is just a handheld in the bath. This was nit what i would expect for such a place

Self

8/10

Excellent

26 Jan 2026

Allan

Great place to stay staff very helpful brilliant for train station to Amsterdam Schiphol.

Business Family

10/10

Exceptional

02 Jan 2026

Jose

Larger rooms than most European hotel rooms. Staff were very helpful. Breakfast buffet had lots of choices.

Partner

4/10

Poor

04 Dec 2025

Cibele

Staff members don`t communicate with each other regarding the client needs and the problem is repeated continuously when shifts are changed

Self

6/10

Pleasant

16 Nov 2025

Laura

The carpet in our room was very stained, but otherwise tidy enough. The parking garage is on site and easily accessible, but verrrry tight, even for a small car. The facilities in general, including the pool and restrooms are quite run-down and looking their age. All in all, the hotel is average and fine for a short stay, but I don't understand how it's considered 4 stars.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Graeme

Clean and good location, could do with a bit of modernisation.

Partner

10/10

Exceptional

18 Oct 2025

Thomas

Nice hotel across from the railway station. Great hot breakfast. Clean room.

Leisure

8/10

Excellent

26 Sep 2025

MIRA

all good

Leisure Friends

10/10

Exceptional

22 Sep 2025

SABRINA

Ver helpful staff.

Business

8/10

Excellent

28 Aug 2025

Michelle

Area and staff were excellent! Air conditioning was not what we were used to. Had to use the fan and still wasn’t as cool as we like to be. Otherwise, it was a great stay.

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

debbie

Beautiful hotel with the friendliest staff. We had a great stay. Rooms were lovely and always cleaned thoroughly ,air conditioning was poor but they provided a fan when i asked.

Leisure Family

10/10

Exceptional

03 Aug 2025

Adam

Great location right across from the train station. Made things super easy and convenient! Our room did smell like smoke though but other than that great place due to location and convenience.

Leisure Partner

4/10

Poor

03 Jul 2025

William

My room was 10deg hotter than the temp outside and even hotter than the hallway. It was summer and I had air conditioning on full. I told staff a few times and they said they’d fix it or put me another room but instead just gave me a fan. It didn’t really help.

Business Self

4/10

Poor

03 Jul 2025

Eduardo

No air condition. So some kind of system that it is not air condition and is not cool enough. The bathroom very very small and old. The fridge was not working correctly. They have to move me to another room, but still was not good.

Business Self

10/10

Exceptional

12 Jun 2025

Susan

Stayed for 2 nights for parkrun. Selected the hotel as we came by train. Added bonus of the swimming pool which we used.

Had to keep the window open so it was a bit noisy and you could smell the kebab van opposite but after midnight it was quiet.

Partner

8/10

Excellent

27 May 2025

Melissa

Close to train station. Beautiful area. Very good quality food at restaurant. Friendly staff. Room service was poor however. And despite hanging towels, housekeeping replaced towels daily which defeats eco friendliness. Finally, WiFi was poor

Leisure Family

2/10

Poor

06 May 2025

teodor valentin

No recommend never

Very dirty and all furniture very old and dirty as well … 4 stars never this hotel deserves 2 stars

Business

10/10

Exceptional

05 Mar 2025

lydia

Its next to the bus and train station. Easy walk to city center. Many shopping and food and cafe options. Room is quiet. Breakfast was great. And the price was reasonable.

Leisure Family

4/10

Poor

04 Mar 2025

Gabriela

The location was great, but the room was stuffy, the mattress was yellow, and there was mould in the shower and by the roof. The fridge was broken and not fixed during my stay. The staff was okay but not very helpful. It wasn't dirty (like no garbage or anything like that) but definitely not clean (the carpet and wall had lots of stains, and the toilet had streaks). It wasn't a bad stay (comfortable enough and good location), but I expected more for the ratings and the price.

Business Self

6/10

Pleasant

05 Jan 2025

Theo

Nice and near to Maastricht centre. The heating was not totally sufficient for the time of year (its january).

Leisure Partner

10/10

Exceptional

29 Dec 2024

Aaron

Nice hotel in a great location, very convenient being across the street from the train. The rooms are spacious and I really loved having a bathtub. The coffee provided in the room was actually really delicious.

Self

8/10

Excellent

25 Dec 2024

Dayana

All was good for one night

10/10

Exceptional

22 Dec 2024

Terry

Excellent hotel lovely city

Leisure

6/10

Pleasant

07 Dec 2024

Chander

There was no hot water supply on Monday morning, super inconvenient as had to check out at 6 am that day.

Business Friends

6/10

Pleasant

29 Nov 2024

Rooms are somewhat outdated. A lot of noise from the streets was audible in the room.

4/10

Poor

29 Aug 2024

Sapan

Avoid

The only good point is its location which is exactly opposite to maastricht station.
Rooms were ok. Being vegitarian, I did not like breakfast options.

The worst part is the hotel did not allowed to change my check-out date as my travel plan got changed. I did inform them almost a month back but they still refused.

Business

10/10

Exceptional

10 Aug 2024

Jonathan

Nice location scross the street from central train station. Grocery store across the street.

Business_and_leisure Family_with_children

10/10

Exceptional

09 Aug 2024

Justin

Good location and breakfast

Breakfast was great and location is across my the train station (resourceful!)

Partner

8/10

Excellent

07 Aug 2024

Serge

very good

Leisure Family

6/10

Pleasant

26 Jul 2024

Maria

I rate the service 2 due to the fact the information regarding our suite was not clear as what was and wasn't included.
I had to paid an extra 20,5 each euros for breakfast which felt like so uncomfortable due to the amount of people in the dining area at one tome .

Leisure Partner

10/10

Exceptional

20 Jul 2024

david

Lovely place with excellent facilities. Literally outside the train station and a short walk to the city centre.
Breakfast was good with plenty of variety

Friends_and_family Friends

2/10

Poor

17 Jul 2024

Johnny

Poor mattress, small room where you can hardly walk. Small bed. Poor value for money.

Friends_and_family Friends

10/10

Exceptional

15 Jul 2024

Rosemary

Enjoyable stay!

Friendly helpful staff, Enjoyed my two night stay here. Comfortable room but basin in bathroom could do with replacing!

Self

8/10

Excellent

08 Jul 2024

chris

nice hotel could do with a litter updating but yes we will stay again

Leisure Partner

10/10

Exceptional

07 Jul 2024

Lucia

I love this hotel❤️

Leisure Family

8/10

Excellent

19 Jun 2024

DR. JEAN

The room service is poor

Business_and_leisure Friends

10/10

Exceptional

10 May 2024

Michael

Well worth a visit!

Very spacious room, friendly, helpful staff. Continental breakfast brought to my room was varied and enough for two. Wonderful espresso machine in the room, excellent location - highly recommend.

Business

8/10

Excellent

31 Mar 2024

Verified traveler

Decent

One night was not good, other guests were loud and disruptive and knocked on the door at 3:20am. Obviously not the hotels fault but made for a poor night's sleep! The second night was great, no disruption and very comfortable. The shower needed a little bit of temperature adjustment whilst using but nothing too bad. There was a sweater in the wardrobe so not sure how thorough rooms are checked but everything was good. Happy to see paper cups for the coffee and tea as a hotel I used to work at used the dirty pillowcases to wash up the mugs and has put me off using mugs in hotels again

Partner

4/10

Poor

18 Mar 2024

David

Fantastic location opposite the railway station. The swimming pool is fabulous. Unfortunately, the hotel is badly in need of a revamp. I last stayed at the hotel 11 years ago and it was shabby then. Well it has not been modernised since my last visit. Soft mattress - bad for my back. Good for the budget conscious but the hotel needs to invest in a badly needed renovation

Leisure Family

8/10

Excellent

17 Mar 2024

Cristina

They can change the curtain they
Room smell smoking

Business Self

4/10

Poor

09 Mar 2024

Alan

Not for senior citizens. Only two rooms have walk in showers, both for handicapped. Rest have tube showers.
The floor of my room was filthy.
However, great location near train station

Leisure Self

8/10

Excellent

29 Jan 2024

Mohammad

Hotel located across the main train station . Room was clean , staff friendly.
One suggestion is to advise guest that breakfast was not free.

Friends_and_family Family

10/10

Exceptional

22 Dec 2023

John

A luxury stay

Lovely room and friendly staff. Excellent food

Partner

8/10

Excellent

11 Dec 2023

Lynette

Great location for transport and walking.
Plenty of places to eat very nearby.
We loved the hotel bar and arèa around reception & dining area.
Reception staff very professional helpful.
Pleasant dining experience package prior to seeing Andre Rieu.
Room 126 very large spacious. Bed comfortable. Onlt 2 pillows.
Nespresso machine.
But cardboard cups and whitener for milk!
Room could do with a makeover. Including bathroom.
But we thoroughly enjoyed our stay.

Leisure Partner

8/10

Excellent

08 Dec 2023

Terry

This hotel was fine although the mattresses were of foam rubber and therefore you sank into the bed. The breakfast was ok but also cost 18.5 Euros, which to me was a bit high but maybe the norm for the area.

Leisure Self

4/10

Poor

04 Dec 2023

Stephen

Staff was very good. Room was clean. However, pillows are very uncomfortable, thermostat was difficult to understand, and NO HOT WATER for two days (yes, I notified the staff the first day ... assumed it would be fixed but had to take a cold shower the second day).

Leisure Self

2/10

Poor

29 Oct 2023

Irene

Never ever again!

There was a party and they would not be quiet had to move rooms finally at 6am then locked out of new and old room! Madness then went to get keys and four times up and down before the keys finally worked. Asked for manager and was told had to wait until Monday. At which point we were gone home. This after a nightmare three days in Amrath in Amsterdam.

Friends_and_family Family

10/10

Exceptional

27 Oct 2023

Sheila

Great location

Staff is very friendly, helpful and always available. Room was spacious and comfortable (junior suite) with a cute balcony. Location was walking distance to many good restaurants. It was very quiet, even though it is close to the train (which was also very convenient)

Partner

10/10

Exceptional

17 Oct 2023

Bridget

Friendliness of staff. Morning brunch was exceptionally good. I lost my phone and they showed appropriate concern and helped as we searched around the hotel for the phone.

Leisure Partner

2/10

Poor

20 Sep 2023

Adriana Tatiana

lack of hot water and towels

Leisure Family

4/10

Poor

20 Sep 2023

Adriana Tatiana

the lack of hot water was terrible, only on Saturday and Sunday I benefited from normal showers, although I requested at the reception, but without luck, they also did not change the towels (probably they did not expect us to take cold showers), I requested towels twice at the reception , even damaged is better than not at all...the building is old and smells of dampness, it was quiet, it's true...probably because they don't have customers, breakfast was decent, but it wasn't included, I paid extra , the location is good because it is near the train station, but I do not recommend this hotel

Leisure Family

8/10

Excellent

16 Sep 2023

MAN

Very good

Everything was very good. There was a capsule coffee machine in the room so I could make a good coffee every morning. There was also a fridge so I could make some cold drinks in my room. The location iss exceptional. The bus station and train station are just on the opposite side of the street. It's convenient to travel around.

Friends_and_family Family

8/10

Excellent

02 Sep 2023

Gillian

Really convenient to public transport

6/10

Pleasant

31 Aug 2023

Leon

OK Stay

The hotel website says it's 4 star but it doesn't feel like it. The room is fairly basic and there are only paper cups no glasses or ceramic cups.

Not the hotel's fault but we arrived on a day where there had been heavy rain and some flooding in the area and the hotel smelt musty particularly in the bar area.

The location was good directly opposite the train station but still a journey by bus or by foot to get to the centre of Maastricht.

Friends_and_family Family

10/10

Exceptional

31 Jul 2023

Robert

Nicely Preserved Amrath Grand Hotel in Maastricht

Lovely legacy hotel directly across from the Maastricht train station, with well appointed rooms, a nice bar and restaurant and a basement full-sized pool.

Self

8/10

Excellent

29 Jul 2023

Benjamin

Stayed several times, parking expensive but good location, easy to walk to main town areas

Leisure Family

6/10

Pleasant

11 Jul 2023

Jan

Not bad

Some trouble on checking in and despite requesting a non smoking room the room had definitely used for smoking

Partner

10/10

Exceptional

04 Jun 2023

Magdaline J

It's a wonderful hotel!

Leisure Self

8/10

Excellent

30 May 2023

Phillip

WiFi unusable, tv channels poor, everything else excellent

Leisure Self

10/10

Exceptional

30 May 2023

Stephen

recommended hotel

The location is excellent. The room is spacious and clean. Only problem was that the refrigerator was not working and although we asked a stuff to check it was not fixed. I will stay here again.

Friends_and_family Family

10/10

Exceptional

17 Mar 2023

Verified traveler

Want to stay again!

It is very close to the train station and there are many shops, supermarkets and restaurants, excellent location and safe! Just there is no elevator to the lobby from the street level but it's only like 5 steps...it's OK. Receptionists are kind. Very recommended hotel.

Business

6/10

Pleasant

13 Dec 2022

Christine

very close to railway station and buses. Close to city centre and shops. Very good breakfast.
Had to move rooms as there was a constant high pitched noise from kitchens next door. Staff were aware of this but never mentioned it at check in.Swimming pool very disappointing, cold very dark, changing rooms in poor condition pool itself dirty around edges. No baskets for clothes. it was advertised that toiletries were provided but this consisted only of shower gel fixed to the wall , like a budget hotel not a 4star as this hotel was described as. I feel china cups should now be available in rooms when wanting to make a hot drink and not paper ones provided. The public areas look well maintained but when you look closely in rooms and pool area there needs alot of work and remodernisation. I would not give this hotel 4stars

Leisure Partner

8/10

Excellent

13 Dec 2022

Verified traveler

Good for train station

Nice hotel very well located for the train station. Mattress on bed too soft and a bit lumpy but room was lovely and warm and a nice size.

Friends_and_family Friends

2/10

Poor

08 Jul 2022

sergey

the floor in room 405 uneven, clearly slanted from one side to another. It is so bad that even the bed was crooked. The internet did not work half of the time. The parking was extra at 20 euro per day i.e. 24 hours I was told. I was charged additional the following day even though I was within the 24 hours.

Leisure Family

8/10

Excellent

18 Jun 2022

Suliman

Good hotel to stay for business

The staff were helpful and they made their best to make my stay good

Business

10/10

Exceptional

30 Sep 2021

Anton

The location was excellent. The breakfast buffet was superb. They were able to accommodate us booking multiple rooms for multiple people and were very friendly.

Business_and_leisure Friends

10/10

Exceptional

02 Sep 2021

Jose Carlos

Amazing

Business

10/10

Exceptional

16 Aug 2021

Verified traveler

We had our own terras, a pleasant surprise

Leisure Partner

8/10

Excellent

19 Jul 2020

Verified traveler

Greatllocation, pretty comfortable

Nice central location in a nice old building. Room was big but seemed a bit older in places. Staff was really nice and location is superb. Pretty quiet even though our room faced train station.

Partner

2/10

Poor

08 Jul 2020

Nancy

The European Union closed ALL travel to Europe by Americans. Asked if we can get a refund....Nope, too bad too sad. Can we change the dates? Sure, sometime THIS year. They are NOT customer service oriented. They are NOT flexible. All they see is free $$$

Leisure Family

8/10

Excellent

06 Jun 2020

Jens

Nice and relaxing stay

I just needed a place to rest as I had been driving all day in rain and poor weather conditions, so I was too tired to continue.
The staff was very nice, and after a few minutes I had my key.
Both the reception area and the room was extremely clean due to the coronavirus.
The bed was ok and the room was quiet. Only thing I missed was a charging outlet next to the bed.
I woke up rested, and was very happy about my stay.
If I had had more time in Maastricht, I would have benefited from the location, which is very central.

Self

10/10

Exceptional

02 Mar 2020

Kevin

Recommended

Great hotel, good location near trains and city center. Spacious room and bathroom, lovely view from 5th floor. Good breakfast.

Friends_and_family Family

8/10

Excellent

29 Dec 2019

Verified traveler

joie w

It was great. Thank you.

Partner

8/10

Excellent

23 Dec 2019

Andrew

The hotel was lovely and in the perfect location for the couple of days we were there. The staff were incredibly friendly and spoke very good English which is always helpful. The food was also pretty good, particularly the soup we had in the restaurant on the first night.

Unfortunately the card machine for the rooms was not working so the staff had to accompany us to our room. No fault on the staff and they handled it brilliantly.

The room was cosy and had great views. Only feedback would be that the bathroom looked a little tired and the bath drained really slowly. Otherwise overall a very delightful stay.

Friends_and_family Family

10/10

Exceptional

01 Dec 2019

Verified traveler

The location , friendliness and the rooms are huge ..

Leisure

6/10

Pleasant

24 Nov 2019

Mary

A bit disappointing overall. The hotel is old & run down. Breakfast very mediocre. We chose it because of the pool but the changing rooms were dirty with broken lockers & not nice at all. The pool is ok but small. There are no frills. Our bathroom was dark with no nice toiletries - just the soap/shampoo combo on the wall. Shower over the bath almost impossible to use. Tiny pillows & weird air conditioning. Loads of hotels in the town looked much nicer. Very close to the railway station if that’s important for you.

Leisure Partner

2/10

Poor

01 Nov 2019

Verified traveler

We had terrible experience in this hotel, I would not give this hotel more than one star and would not recommend it.

Leisure Family

10/10

Exceptional

18 Oct 2019

Verified traveler

perfect hotel to stay before a business meeting or exhibition

Business

8/10

Excellent

08 Oct 2019

Merren

A solid hotel close to the railway and an easy walk into the old town. I appreciated the kettle and the fridge in the room as I chose not to have the breakfast. I did find the bath very narrow and I am not a large person.

6/10

Pleasant

24 Sep 2019

John

News updating

Excellent location however desperately in need of a refurbishment

Family

10/10

Exceptional

22 Sep 2019

Christian

Great location across the street from the train station and close to shopping/dining

Business Self

10/10

Exceptional

15 Sep 2019

Nigel

Maastrict short stay

Had a lovely stay . Hotel clean and tidy staff all helpful . Room was lovely and clean . Perfect location

Partner

10/10

Exceptional

09 Sep 2019

Howard

Great location

Business

10/10

Exceptional

19 Jul 2019

Verified traveler

Old and historic. Excelent central locatio, very friendly staff.

Leisure Partner

6/10

Pleasant

09 Jul 2019

Sandra

Fantastic location and overall very good!

Swimming pool was very welcome in the heatwave. Breakfast options were a bit limited but staff very willing to assist. Location to train station excellent as well as to good restaurants & food spots. The air conditioner wasn’t working but the hotel quickly changed us to another room & the next day again to the same type of room that we booked. Rooms were spacious with lots of space for a family of 4.

Family

8/10

Excellent

01 Jul 2019

Judith

Bad lift

Maastricht is great
Hotel lift was terrible

Partner

8/10

Excellent

30 Jun 2019

Verified traveler

The property was great! The restaurant was great! The location is amazing! The service was also great, but there were a few aspects that could be improved - the in-room air-conditioning did not work, only the fan feature worked, and even with the DND sign on the door, we received new, fresh towels nearly every day - without requesting or needing them...kind of defeated the hotels green efforts.

8/10

Excellent

27 Jun 2019

Verified traveler

It was centrally located with good secure parking and has a swimming pool.

Leisure

10/10

Exceptional

18 Jun 2019

Verified traveler

Right across from the central railway station. Nice room with mini bar. Overlooked the terrace which was nice and relaxing. Restaurant and bar and reception staff is GREAT. Delicious breakfast buffet. Could not get Wi-Fi on kindle.

Friends_and_family Family

8/10

Excellent

07 Jun 2019

Verified traveler

Very convenient to the train station and restaurants. Large room and very helpful staff

Leisure Partner

8/10

Excellent

07 Jun 2019

Martin

Nice enough for the price near to railway station excellent breakfast

Partner

6/10

Pleasant

04 Jun 2019

Patricia

Air conditioning had not enough power and the room was too hot to be comfortable to sleep.

Partner

10/10

Exceptional

03 Jun 2019

Verified traveler

Excellent location. Close to everything.The staff was very helpful, pleasant. Room clean, practically designed.

Leisure Partner

8/10

Excellent

16 May 2019

Laurence

Very nice indeed. Highly recommended. Would definitely book again

Partner

10/10

Exceptional

12 May 2019

Lynda

Great place to stay!!

Perfect!! Lovely room, good service and convenient location.

8/10

Excellent

08 May 2019

Verified traveler

Reception staff where excellent and our check in experience very good. Rooms although old where very clean and functional. The only downside was the restaurant, after seeing one of the waiters take a chip of the dish about to be served to a customer I was amazed. We ordered steak tartare which was very cold and tasteless. The waiting staff did not show any consideration for the customers and the eating of a plate about to be served is appalling

Leisure Friends

8/10

Excellent

26 Apr 2019

Verified traveler

Excellent location just outside the main train station in Maastricht - safe location. Easy stroll into the centre if Maastricht - about 10 minutes or so. Lots of good restaurants in walking distance. I attended a conference at the MECC which was either a 30 minute walk away or 2 minutes on the train - it was the next stop - Randwyck and then 3 minutes walk.

Business Self

10/10

Exceptional

22 Apr 2019

Verified traveler

The property was ideally located for our trip, just a short walk into the hub of the city. The Hotel restaurant was excellent and the facilities were just as we expected. Would definitely use this Hotel again.

Leisure Family

10/10

Exceptional

18 Apr 2019

Verified traveler

room was clean well kept.
our room faced the train station we liked that, fell asleep at night never heard a sound until we got up for breakfast which was more than adequate.
we will visit Masstericht again also the Grand Hotel de I'Empereur

Leisure Partner