Name: Novotel Maastricht
Address: Sibemaweg, 10, Maastricht, 6227 AH, NL

10/10

Exceptional

14 Jul 2026

Martyn

Having read the two awful reviews that Accor place prominently on the web site we were naturally concerned, although we are loyal Novotel clients. However our concerns were completely unnecessary. The parking was easy out front, the reception staff very friendly and helpful. Our room was clean and well-equipped. We enjoyed the pool and bar area and had a big screen TV all to ourselves to watch England play Norway. So all in all the hotel exceeded our expectations and we enjoyed our stay. One negative comment - we were told the very high room prices were because Andre Rieu was performing but the hotel was sparsely occupied so the logic of market demand was incorrect. However, looking at hotel prices in general in Maastricht for that period our rates were reasonable. Highly recommended for a wonderful Maastricht experience.

Friends_and_family Friends

8/10

Excellent

10 Jul 2026

Juan A

Good hotel, just too far from the center city

Partner

10/10

Exceptional

13 Oct 2025

Emilio

Great breakfast options. Even some American-specific options. Parking was all automated and gated. Very convenient which is not always the case in this part of the world. HVAC was quiet and efficient. Some older hotels have no A/C so this was nice. Great bed and bedding.

Leisure Self

10/10

Exceptional

27 Aug 2025

Samantha

Great staff and food

Leisure Family

10/10

Exceptional

23 Aug 2025

David

Friendly staff that were happy to help when needed. Pool was lovely given the hot temperatures. Access to hired bikes that we enjoyed using and seeing the beautiful Maastricht surroundings.

Leisure Partner

10/10

Exceptional

09 Aug 2025

Verified traveler

Nice family hotel

A nice hotel quietly situated just outside the city but only a 25-30 minute stroll to the centre. Rooms are clean, well equipped, and comfortable. The reception area is welcoming and the staff are very friendly and efficient. The bar area and restaurant are very good and there is a nice childrens play area. Outside is a lovely terrace area and pool. All in all a very nice family hotel. Couple of gripes. Firstly the car used to be free but now 13 euros per night. Considering the out of town location I cannot see the reason for this other than money making. Secondly, as with all hotels worldwide, check your bill before leaving. I had 121 euros added to my bill for laundry, which I did not use. In fairness this was immediately refunded buutttt !

Partner

10/10

Exceptional

17 Jul 2025

Dawn

Great hotel, fantastic location

Leisure Family

8/10

Excellent

12 Jul 2025

Beverly

Friendly service, peaceful stay

10/10

Exceptional

31 May 2025

Brendan

The staff were GREAT. Reception, Breakfast, cleaning. There is a pool but we didn’t have time, nor the gym. About €13 Uber from town. Interior isn’t modern. It was a good family stay.

Friends_and_family Family

10/10

Exceptional

27 May 2025

Paul

Clean hotel

Leisure Family

10/10

Exceptional

14 May 2025

Bernie

Great hamburger! Pool could be warmer but very happy with my stay

10/10

Exceptional

01 May 2025

Theresa

Nice location, friendly staff, excellent breakfast and clean

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Carl

Reception staff was fabulous. Welcoming, friendly and very helpful. Hotel was in a great location from the city, only a 30 minute safe and pleasant walk.

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

Florin

The staff was very friendly. The restaurant was a 7 out of 10

Leisure Friends

10/10

Exceptional

02 Jan 2025

Dan

Ok

10/10

Exceptional

17 Dec 2024

Colin

Stayed for 3 nights very comfortable. Good breakfast. Staff were outstanding so friendly and helpful. Room was great. Some areas of hotel are a bit tired but not a problem. We would definitely stay again

Leisure Partner

10/10

Exceptional

08 Oct 2024

Jeroen

Everything was super.

Leisure Family

6/10

Pleasant

24 Sep 2024

Edeltraud

Die Empfangsdame war sehr freundlich. Der Aufzug war ausser Betrieb, daher mussten wir über einen dunklen, verschmutzten Treppenaufgang in die 3.Etage. Zimmer war sauber und gut ausgestattet, das Frühstück überschaubar.
Den Parkplatz haben wir nicht genutzt da in Hotelnähe noch kostenlose Parkplätze vorhanden waren.

Leisure Partner

8/10

Excellent

21 Sep 2024

Peter de

Good location walking distance from historic district. Surprised there was an extra charge for parking. I guess I didn’t distinguish between free parking and parking available when I booked. It’s not free

Leisure Family

8/10

Excellent

21 Sep 2024

Joseph

Day staff was super!! Night staff, though, was very difficult; not friendly or helpful.

Friends_and_family Family

10/10

Exceptional

17 Aug 2024

Jennifer

Great stop over

Great short stay on our way home from holiday. Staff were very welcoming and the room was clean. A little out from the center which is great for driving through, not much for restaurants near by and kitchens close early. We were able to get delivery to hotwl whichwas perfectly fine!

Friends_and_family Family

10/10

Exceptional

10 Aug 2024

Graham

A lovely family hotel with excellent staff and a very nice outdoor pool.

Leisure Partner

10/10

Exceptional

01 Jun 2024

WISSAM

all is good

Leisure Family

6/10

Pleasant

09 Oct 2023

Sumaya

We always stay here when in Maastricht when visiting our children who are studying at the university of Maastricht

Leisure Partner

6/10

Pleasant

15 Sep 2023

ALAN

a 4 story hotel with one elevator is not very convenient. wait times to get to your room are long.
the location is in a suburb of the city, thus public transportation is very limited.
Overall a nice stay

Leisure Family

8/10

Excellent

27 Aug 2023

Liz

Excellent, Good price, Great Service, Easy Parking

For the relatively cheap price this was an excellent one night stay in a superior double room. Bed was comfy, plenty of pillows, good seating, easy car parking (should be free), friendly and efficient service.

We had a meal in the restaurant - the drinks and food came super quick and dinner was very tasty (fish n chips). The waiter / chef was awesome - friendly, efficient, professional, quick, multi tasker and well presented.

Issues with our stay - we had to run the shower for about 5 or more minutes before it got to the right temperature - pressure wasn’t that great. The other issue was the pool being shut just because it was raining. Really? Would we get wet or something?

Partner

8/10

Excellent

16 Aug 2023

Sumaya

The staff was very friendly.
The hotel is very basic but clean.
We will stay here again the next time in Maastricht

Business Partner

10/10

Exceptional

19 May 2023

Daniel

The restaurant and bar staff were accommodating and friendly. The chef was good and the food was very good---even though the selection of dishes were small. We'd go back.

6/10

Pleasant

26 Sep 2022

Sarah

It was OK, but they had no dinner service & ran out of butter for breakfast. The room was a little stuffy & there was black mold at the base of thd shower. Staff were friendly & spoke English well.

Partner

10/10

Exceptional

28 Aug 2022

Eric

The pool was go

Leisure Family

10/10

Exceptional

18 Jul 2022

JILLIAN

Staff were extremely helpful and pool was very nice. No dinner options available at hotel due to staff shortages so we had to eat out locally. A 20 minute walk into central Maarstrict.

Leisure Partner

6/10

Pleasant

23 May 2022

steve

The hotel is old. Breakfast was average

Leisure Family

10/10

Exceptional

18 Apr 2022

Richard

Nice place to stay. Helpful staff. Convenient to the United World College; allso bus 7 to the old part of the city, train station, etc.

Leisure Partner

8/10

Excellent

02 Apr 2022

Paschal

its not a huge hotel but has all that one needs. Staff is very good and supportive.

Leisure Family

10/10

Exceptional

16 Dec 2021

Graham

A very nice hotel with very friendly and helpful staff

Self

2/10

Poor

28 Nov 2021

Justin

During low tourism, and low occupancy, I would have expected more. We left 1 day early, due to changed travel plans, I accept that the fee was non-refundable. However additional charge for car parking / when the car park was empty and charging for coffee on final morning, when we were not using the extra paid night is simply poor. Good gesture of free coffee and free parking would have encouraged my return. Next time I'll stay somewhere else...

Business Partner

10/10

Exceptional

07 Oct 2021

Rene

A truly excellent overall experience!

Self

8/10

Excellent

07 Oct 2020

Elizabeth

Friendly and helpful service

Partner

8/10

Excellent

08 Mar 2020

John R

Visiting TEFAF

Clean and friendly with a very good breakfast.
There was a hotel shuttle to TEFAF which was very good.

Business

10/10

Exceptional

24 Dec 2019

Verified traveler

The staff did everything they could to make our stay as pleasant as possible

Friends_and_family Family

10/10

Exceptional

21 Oct 2019

Amra

Great service

Great hotel, very good service. We were upgraded for free to a nice junior suite, because it was available and we were with two small children. Very thoughtful and much appreciated!

Family

4/10

Poor

21 Sep 2019

Verified traveler

Not good price/quality ratio. Breakfast expensive.

Leisure Family

10/10

Exceptional

21 Aug 2019

Verified traveler

Lovely staff very clean
Food excellent, free taxi into town.
Pool fab for the children

Leisure Family

8/10

Excellent

14 Aug 2019

Jens

very central located hotel perrfect for families

the hotel offers everything which is needed either for a stay for business or for leissure with a family. Good breakfast, clean rooms (a bit small for families), a nice lobby and bar, a good restaurant with fresh food, bikes to rent, an outdoor swimming pool, table soccer and table tennis etc.

Family

10/10

Exceptional

01 Aug 2019

Laura

Perfect stay

Very comfortable stay, 20 mins walk to the town through a perfectly reasonable residential area then through some shops and over the station bridge to end up directly in the old town. No problems for us booking the shuttle bus. Hotel provided plenty of outdoor games for the kids as it was warm including basketball, football, table tennis, patanque, a small swimming pool and swim and slide, plus indoor play area with bricks and an xbox360 connect. Restaurant looked very nice too, very relaxed atmosphere, all perfect for our needs.

Friends_and_family Family

10/10

Exceptional

21 Jul 2019

Verified traveler

Situated close to the town, bus stop near by for town + Maastricht railway station.
Rooms very good, swimming pool. Very clean. Evening buffet nice something for everybody.

Leisure Family

10/10

Exceptional

21 Jul 2019

Mircea Alin

Great experience overall.

Amazing experience with one mention: we could not use the property's Wi-Fi at all as advertised. Food at the hotel was amazing.

Family

6/10

Pleasant

14 Jul 2019

Jackie

nice room

Hotel ok. A bit out from centre but we knew that however nothing much around, need to walk 30 mins. Courtesy bus was a great bonus. Not impressed that you only get 1 coffee pod per person for the 2 night stay if you want more it’s a Euro each!! Also one small milk each per day, I had to beg to the maid for 1 milk to have a cup of tea!! Otherwise all good and we were there for Andre Rieu so it was a fabulous trip.

Partner

8/10

Excellent

11 Jul 2019

Verified traveler

Nice room. Friendly staff. The games room and arcade were not as advertised. The games room had a fuzeball table that you needed to pay for and a ping pong table with one set of rackets and one broken ball. The arcade had one Xbox with only one controller.

Leisure Family

10/10

Exceptional

24 Apr 2019

Siu Lung

Great hotel, highly recommended!

Front desk staff very friendly and helpful. Would stay again next time in Maastricht

Family

8/10

Excellent

28 Mar 2019

cyrille

Good plane to be

Nice hotel

10/10

Exceptional

20 Mar 2019

Brian

Perfect place if you're going to the art fair

I thought it was the perfect place if you're going to the Tefaf art fair. I walked to the fair both days. Hotel shuttle will take you. It's not very near the old town but for me it was fine. Staff was so nice, all so helpful. I forgot my sweater in my hotel room in Brussels, when I stayed before Maastricht, and they called the hotel and tracked it down for me. Breakfast was delicious and plentiful

8/10

Excellent

18 Mar 2019

Giovanni

Good for a quick trip

Good choice for a quick business trip, convenient location near the exhibition center.
I wouldn’t stay here for more than 1 night, everything was quite basic.

8/10

Excellent

25 Jan 2019

Dave

Maastricht

Hotel was ok, not much in decor

8/10

Excellent

01 Oct 2018

John

No gym. But overall comfortable.

Family

10/10

Exceptional

03 Sep 2018

Verified traveler

nice and clean

very nice there all people were nice we got good time

10/10

Exceptional

01 Sep 2018

Jamie

Very clean and friendly hotel

Very clean and friendly hotel. I have never stayed anywhere where your room would be cleaned during your stay. I get that bed is made etc. This hotel went further and cleaned everywhere during my stay. I never had such a clean bathroom.

10/10

Exceptional

28 Aug 2018

Verified traveler

Great family hotel

Great hotel for families. The daily shuttle to downtown is a great service. Pool water could be heated for better experience for children.

Family

10/10

Exceptional

02 Aug 2018

Leanne

Clean and comfortable

Hotel was clean and friendly apart from one waiter who tried to accuse us of not paying our bar tab quite loudly as well he was interrupted by his colleague saying it’s paid

Family

10/10

Exceptional

28 Jul 2018

Verified traveler

Moioie hotel

Leuke hotel vlak bij het centrum kids zijn heel blij mee

10/10

Exceptional

20 Jul 2018

Ben

Convinient location, nice pool, very clean, good food

8/10

Excellent

18 Jul 2018

john

Nice hotel for Andre rieu concert

Enjoyed hotel package for concert and Maastricht is a nice place to visit

6/10

Pleasant

11 Jul 2018

Rana

Average to poor

Having previously stayed in several Novotels in Europe and America the Novotel Maastricht let’s the chain down badly. Surly staff, (with 3 exceptions - Mitchell, Josh the English waiter and another male receptionist). Poor food with breakfast (extra charge and not included) practically non existent. Hot breakfast was one two sectioned container with mini sausages and cremated streaky bacon and another with solid rubber scrambled egg. Ask the female in charge for fresh or for a fried egg at your peril. A really old looking toaster which only took one slice of bread was totally inadequate for guests’ needs. I was tempted to purchase a new one for them given how little toasters cost. Refusal to replenish cheese, yogurt and even bread was normal. The room maid FORBADE me entry to the washbasin to wash my hands having just used the separate poky toilet which has no washbasin as she wanted to vacuum the floor! Not carpet but vinyl covering. The courtesy bus is a joke as it only takes clients into Maastricht, stops 6.00pm weekdays and doesn't do return journey to hotel meaning taxis or buses. It stops at 1.00pm on Sundays which is early at the weekend. The one saving grace of this place is the nice pool and it’s surrounding area. As regular visitors to Maastricht this is one hotel we definitely will not return to.

8/10

Excellent

06 Jul 2018

Alli

Nicely situated hotel for an easy cycle in to town

Chose this hotel predominantly for ease of parking and other reviewers experiences of how easy it is to get to the centre. We were using cycles but it could easily be done on foot in 15-20 mins. The pool facility was also very welcome. The reception staff were excellent.

8/10

Excellent

02 Jul 2018

Verified traveler

comfortable stay
pleasing and helpful staff
recommended

8/10

Excellent

13 May 2018

Verified traveler

Air conditioning is less effective and had to open window even after several hours of full cooling.

8/10

Excellent

07 Apr 2018

family traveler

Nice hotel, but...

Generally the hotel was nice, clean, and we had a nice stay. However, the staff was not so friendly. For instance, when I told the guy at check out \"Happy Easter\", he literally scoffed at me. Scoffed! Nothing else. Even if you don't want to work on Easter Sunday, you're supposed to pretend like you want to. Come on. Also, when I received an upgrade to two connecting rooms, because the room I booked had a sofa bed that only fit one person (although they said it would comfortably fit two people), the said the upgrade would cost 40 Euros extra per night. So I agreed. Once we moved our room, got settled, I came to give back the old keys. The lady then said that her manager said she made a mistake and the upgrade would now cost 65 Euros extra per night. And although this was HER mistake, they expected me to pay it. I don't quite find that ok.
Also, my daughter ordered Ceasar Salad and asked for it without the chicken (she's vegetarian). The waiter looked at her funny, took the order, and then walked to over to the cook to and said loud enough for us to hear, \"One CEASAR SALAD\".. while putting his hands in quotation marks. Very sarcastic.

So, besides the staff some of whom seemed quite sarcastic and not so generally glad to be there, the hotel was nice. One day the cleaning people did not clean our room. They just tucked in the toilet paper. I made the beds myself. But it was obvious that no actual cleaning had been done. Oh well. Maybe this was a bad weekend for the hotel.

8/10

Excellent

03 Apr 2018

Verified traveler

Hotel in good order. No complaints. Good base for visiting the area.

8/10

Excellent

30 Jan 2018

Vitaly

Good spot if travel by car for business

Good breakfast. Boring location - good for the ones who travel by car. Although charges for parking are too high, in my opinion.

8/10

Excellent

03 Jan 2018

Steve

New Years visit to Maastricht

Nice hotel within easy reach of the city centre. If you don’t want to walk the 20 minutes to the centre, the hotel provides a shuttle service every hour but you need to book this in advance.

There is no return shuttle, but they suggest using a local taxi with a special rate of €8.50 which we did on a few occasions. The one time we really needed the return taxi, we couldn’t get through on the phone so we picked up a local taxi from outside the main station and it only cost €7.50 on New Years Eve, go figure.

Overall, it was a nice stay.

8/10

Excellent

20 Dec 2017

Vitaly

A good place to stay if visit the city by car

A good place to stay if you visit Maastricht by car. The biggest minus: 7.50 EUR parking per day is too much, seriously. The staff is friendly and professional, the breakfast is good.

2/10

Poor

26 Nov 2017

Gunchul

So dirty...

Family

8/10

Excellent

23 Oct 2017

ioannis

Good location, clean and fairly modern. Nice food and great staff.would benefit for converting a meeting room to a gym.

2/10

Poor

19 Oct 2017

Sabrina

Find another hotel

There was fecal matter on the wall in the bathroom! The bed wasn’t comfortable and the air conditioning didn’t cool the room properly. The hotel isn’t located conveniently either so do yourself a favor and book another hotel. The one ok part was the bar area. Had a few beers in the bar/lounge area.

Family

6/10

Pleasant

10 Oct 2017

David

Generally very good. Room a little cramped and dirty mark on carpet. Food excellent. Staff very good and helpful.mm

Partner

8/10

Excellent

04 Sep 2017

Pam

Wonderful staff, comfortable hotel

The hotel staff are very helpful, and the property is very clean and comfortable. the property is some distance from the historic part of Maastricht. We chose it because it is in walking distance of the convention center.

10/10

Exceptional

23 Aug 2017

Gen

Great hotel especially in the summer for families

Came to do Ironman and brought my family with me. This hotel was perfect. The garden with the swimming pool, grass, table tennis, and seating provided a perfect oasis and my children loved it. A bit of a walk into the city centre, but bikes were available to hire and there was a free shuttle service which we used on our first day. I was allowed to keep my bike in my room as were all other Ironman people and my kids bikes were safely locked in a general room on the ground floor. Food in the restaurant was the best we had in any restaurants in Maastricht. Staff were excellent. Couldn't fault the hotel. Would definitely stay here again.

10/10

Exceptional

17 Aug 2017

Verified traveler

Nice clean hotel for business or family

Clean bright room, nice breakfast, pleasant staffs. Located across the river from the old centre.

8/10

Excellent

24 Jul 2017

Cristina

Decent but check-in & communications could improve

We were happy with our room, but the check-in process was a bit of a nightmare, took a long time (we were there for an Andre Rieu concert as were others checking in at the same time as us) but the hotel clearly hadn't allowed for the peak demand. Also we were not informed of a 50 euros deposit that would be taken from the credit card, so ended up with an unexpected charge on the account so room for improvement on the communications front!

Family

8/10

Excellent

10 Jul 2017

Stanley

Quiet location, great service

Overall we had a very positive experience. The rooms and public areas were very well appointed and bright. The service was great -- the rooms were cleaned promptly every morning, the pool was well maintained, the desk staff were very helpful with several problems we had with local transportation, and the breakfast was well prepared. The local area was quiet, and although the location was further from the city center than most local hotels, it was still within reasonable walking distance, and we also used the hotel's shuttle (although it didn't offer as many departures as we would have liked.) Also, like all of the Netherlands, Maastricht is very bicycle-friendly and the hotels has bikes available for rent. Our only complaints were that the elevator was out of order for a day, and the stairwells have very stinky old carpeting.

Partner

8/10

Excellent

09 Jul 2017

Peter

Comfortable but a little way out.

The hotel was comfortable with good facilities. It was some way out from the centre and the free shuttle only takes 8 people on an hourly service and it is one way only. Thus taxis at 8.5 euro minimum are required to get back even if you can get a free trip in. Breakfast was fine, there is a small pool. Staff excellent, a nice stay.

Partner

8/10

Excellent

03 Jul 2017

n c

Great family hotel for weekend break

Weather prevented us form taking advantage of the outdoor pool which would have been an additional bonus, but was still a great hotel for a family with small kids to spend a weekend break in Maastricht, with good outdoor and indoor play areas. Staff were very friendly and understanding in dealing with a broken glass, food thrown on the floor and general trail of destruction left by our two little ones. Food at dinner was very good and reasonably priced, and breakfast was also fine. Hotel is 25 mins walk to the town centre, from which it used to be separated by the motorway running through the city, but the opening of the tunnel now means that it's a quiet and unpolluted promenade. There's also an hourly shuttle bus provided by the hotel if the walk is too far for you.

Family

10/10

Exceptional

30 May 2017

Willem

The front desk was really amazing .. we were checking in several hours before the official check-in time because of our early flight arrival, however that was no problem at all so we could move into our rooms right away. The shuttle service to Maastricht downtown was a great amenity too and the breakfast was great.

Family

10/10

Exceptional

09 May 2017

Rob

Great hotel, walking distance to town

Great staff who all spoke excellent English. Very helpful and accommodating!

8/10

Excellent

04 May 2017

Agnes

Wanted to visit City as part of a Europe tour. Hotels offers shuttle service into the centre.

Partner

8/10

Excellent

23 Apr 2017

Verified traveler

Nicer than NH hotel

Comfortable bed. Small room but layout is well-designed. WiFi is fast enough for basic activities like emails cruising on the internet and even watching Netflix movies. For an international oriented hotel it's disappointing that Novotel doesn't offer CNN and parking is not free. Other than that it was a comfortable stay and I recommend it.

8/10

Excellent

30 Mar 2017

Verified traveler

Nice hotel, food is good

Only issue is getting to hotel with roadworks and gps sends you in wrong direction.

8/10

Excellent

14 Oct 2016

Cyrille

Friendly staff

Very friendly staff! nice hotel

8/10

Excellent

27 Sep 2016

Verified traveler

Great hotel is little far from the station and city if you don't have a car but they do offer a free shuttle to town and station

Partner

8/10

Excellent

27 Aug 2016

Kirsty

Great for families

This is a great hotel. It's on the edge of town but the hotel has a shuttle into the city centre or it's about 25 minute walk. There is lots for kids to do. There is a small pool but it is quite deep. The food is very good but breakfast is expensive, especially if you are also paying for children. The staff are very friendly and helpful. I would definitely stay here again.

Family

10/10

Exceptional

08 Aug 2016

Temi

Great for Family

Great for Family Very Kids friendly

Family

8/10

Excellent

12 Jul 2016

David

On the average good

10/10

Exceptional

22 Jun 2016

Theresa

Excellent hotel

Flying visit, stay in hotel was exceptional, staff very friendly and helpful, especially Guy. Great location and very easy access to all amenities. Would highly recommend this chain of hotels. Thank you

6/10

Pleasant

20 Mar 2016

lkgsf

Just ok

Room was clean but nothing to write home about. Breakfast was acceptable but coffee awful. In the middle of nowhere. Only a shuttle on the hour. Would not return.

2/10

Poor

25 Aug 2015

Suzan

I'll never go back

Family

10/10

Exceptional

26 Jul 2015

Verified traveler

Only stayed for 1 night, fantastic hotel however very disappointed having to pay for parking and a tourist tax on checking out.

Family

10/10

Exceptional

19 Jul 2015

carole

Nice hotel would recommend it.

Very good hotel friendly and clean. Would stay again very pleasant.

Family

10/10

Exceptional

14 Jul 2015

robert

Andre Rieu Concert

Very good value and comfort. Great choice and quality of foods for breakfast. Sandwiches from the bar were very good, plentiful and fresh for a late lunch when we arrived. Only stayed 1 night for Andre Rieu concert but will definatly stay again for longer

Partner

6/10

Pleasant

06 Jul 2015

Oly

Simple but requires attention

simple and obviously part of a big chain, worn down and requires attention in rooms. Lobby looks better then the actual room, bed was not too comfortable but there were 2 types of pillow which is a nice touch. everybody ;likes their pillows differently

Partner

8/10

Excellent

30 Jun 2015

Verified traveler

nice hotel a little removed from city

Largely excellent. The staff were outstanding and most helpful.