Name: Boutique Hotel Sint Jacob
Address: Sint Jacobstraat 6, Maastricht, 6211 LB, NL

10/10

Exceptional

22 Dec 2025

Macy

Yes

Leisure Family

6/10

Pleasant

14 Sep 2025

Lee Thomas

The room had nice upper end perks like high end toiletries but lacked in other ways, namely: the wooden floor did not look clean, the sloped ceiling leaked when it rained, the soap dispenser didn’t fully function and the aircon made a loud and disruptive pumping noise every few minutes when in use. I also did not enjoy the iPad-only, people-free check in, which led to feelings of a cold welcome to Maastricht.

Leisure Partner

6/10

Pleasant

26 Sep 2024

raymond

The hotel 'has seen better days '. At breakfast time on September 26 no staff/breakfast was available even 10 minutes after the scheduled time of 08:00.The check in procedure is online and rather complicated.

10/10

Exceptional

24 Sep 2024

Sylvie

Loved this property. The breakfast and staff were wonderful. They accommodated mom with a main level room. The beds were comfortable. We could eat outside in the garden.
They do need to change the window in the bathroom. It wouldn’t close or open and there was mold in the bathroom. The tub was very slippery and needed a grab handle.

Leisure Family

10/10

Exceptional

24 Aug 2024

Derek

Beautiful and convenient property in the center of Maastricht. Check in procedure is a little different. No front desk. All online and access via smartphone.

Business Self

6/10

Pleasant

12 Apr 2024

Ira

Property is good, with quiet terrace in the back. Proximity to everything is amazing.

Room was quite nice, and generally clean. Unfortunately, cleanliness of the bathrooms is lot to be desired for.

Also, it was difficult to get hold of the managing person, either to leave a message or ask something.

They also put my luggage out of my room in the hallway as the checkout time passed.

Someone I know shared that they assigned their room to another person and allowed entry in their room. Big security and privacy issue.

Business

4/10

Poor

02 Jun 2023

Paul E. Cooper and David J.

It was not clear that there would be no one to help with check-in. We were under the impression there would be someone on site until 4:00 pm but when we arrived at 3:30 pm there was no one. Another couple came and rang the bell. It was not clear that there was a bell to ring. When we got inside it was necessary to call for help with checking in. Fortunately I had a cell phone that had a plan for Europe but it is not generally expected that this is necessary to check in—especially since I had checked in on line. The first E-mail I received for the electronic keys was from our stay at the hotel in Nov 2022 and it was fortunate that we were still talking by phone because the second E-mail worked. After that everything worked smoothly and it was a great place to stay. Would definitely come back because irbid a lovely hotel in a great location but check in needs to be a smoother process.

Leisure Partner

6/10

Pleasant

24 May 2022

Samuel

The Botique Hotel Sint Jacob is a restored/remodeled old hotel, but some its charm is damped by its age. I was on the top floor with a slanted roofline that at first bothered me, but it was actually charming and provided great ventilation. The bathroom had a stink that the property manager was not aware of, but was going to address after I left. Without a receptionist they relied on a partner hotel and technology (door opening via cell phone). Not bad, but less convenient. Very pleasant outdoor patio area.

Leisure Family

10/10

Exceptional

22 Feb 2021

Verified traveler

Great stay

We had a quiet garden view room. Perfect! Very friendly staff. Just a corner away from the main Vrijthof square.

Friends_and_family Family

6/10

Pleasant

12 Jan 2020

Jan

Lovely hotel, rubbish booking site.

I love this hotel and it's my favourite choice for maastricht.unfortunately hotels.com stuffed up my booking and booked Jan instead of July so I never got to go. They refused to acknowledge any fault so I lost not only my money, but the chance to stay there, as they were full by the time I realised what had happened. So. Five stars for the sint Jacob and nul points for the thieving lot at hotels.com.

Friends_and_family Friends

8/10

Excellent

12 Dec 2019

Geeman

Good location, around the corner from the Cathedral Square, and about a 20 minute walk to the train station.
There is no reception desk, and a staff person is only there limited daytime. So if arriving late, better let them know!.
My room was a good size, very big, nice bathroom, right next to the front street entrance door. I was a bit concerned about potential security issues, as the entrance door is open during the day, but had none. The room was a bit cold at night- seemed to reduce the centrally-controlled heating at night. Good assortment of herbal teas in the room. I didn't have breakfast at the hotel- thought it a bit expensive.

Leisure Self

8/10

Excellent

13 Nov 2019

HelenM

A pleasant hotel in a very convenient location for the main squares and shopping in Maastricht. The room was a good size and bottled water supplied. The beds were very comfortable but the pillows were the Dutch roly-poly kind and I found them uncomfortable. We stayed in room 25 in the attic and there were several rain showers during the night. The rain was quite noisy on the roof. The hotel was quiet but we could hear the weather! Breakfast was tasty and fresh, we had everything we needed. But the ‘Boutique’ title promised a luxury which was not evident in my opinion.

Friends_and_family Family

4/10

Poor

13 Oct 2019

Verified traveler

Friendly staff, great location and the room was clean. Unfortunately the room type is very misleading. I requested a deluxe double room with a double bed and a city view but we were given two small single beds and a room with a window that showed the other side of the street. We would have expected that if a double bed wasn't available that this was not shown as an option when booking. We asked if other rooms were available but unfortunately were told it was fully booked. I requested a partial refund since the room type when booking was misleading but this was not given. There was also no hot water on the first evening,although this was rectified, and no soap in the bathroom for washing hands, when we mentioned this it was suggested to go to the cleaning cupboard and get some, which was fine but felt more like staying in an apartment than a hotel.

Leisure Partner

8/10

Excellent

25 Sep 2019

Verified traveler

Quick trip

Nice clean room
Great location

8/10

Excellent

24 Sep 2019

clare

We were not told that arriving after 4pm we would have to walk to it’s sister hotel a block away to check in. Not what we wanted after 7 hours on a motorbike.
The hotel is staffed at breakfast time who will cook you fresh eggs and bacon as well as the usual continental breakfast and they are there for you to check out after breakfast. After that and after the rooms have been cleaned there is no staff. You have access with a door card for the front door and your room & you can come and go as you please. Lovely courtyard to sit it but it would be nice if there was tea & coffee available downstairs to enjoy while sat there but you only have sachets if coffee & teabags in the rooms after breakfast has been cleared away. The hotel is well stiuated for sightseeing in Maastricht

Friends_and_family Friends

10/10

Exceptional

05 Sep 2019

stefan

Recommended

Very nice hotel right in the middle of Maastricht, only steps from the central square Vrijthof. Big comfortable room and bathroom. Restful followed by a nice breakfast

Friends_and_family Family

6/10

Pleasant

25 Jun 2019

Owen

Location was fine but overall only 3 star

No air conditioning in room. Unable to open windows. No extractor fan in bathroom and shower towels too small. Shower gel was a shampoo. Hand washing gel ran out and wasn’t topped up daily. On the Monday our bedroom door was opened prior to us getting up. The breakfast was only fair the day we had it.

Family

6/10

Pleasant

29 May 2019

Verified traveler

Loved the room and the bathroom, very well done albeit short on headroom. No A/C so very hot at night - didn't get much sleep as a consequence.
Also our room was on the third floor, no lift so good job we didn't have a heavy suitcase!
On arrival we were told that there would be no staff after 4pm, if we needed anything we could ring an associated Hotel nearby.
Biggest concern of all was that the only Escape route was down the central staircase with all rooms directly off of it - Doors had no smoke seals, visible gaps and did not appear to be Fire Rated. Should a fire start on the ground or other floors then ones chances of survival would be slim at best.
Lastly, and this is not a criticism of the Hotel, it applies to the area generally - the cost of car parking nearby was high, some €35 per day which should be taken into account when booking an Hotel.

Leisure Partner

6/10

Pleasant

06 Mar 2019

Andrew

Not using this hotel again.

It started off badly when we arrived after 4pm and had to go to another location to check in.
The hotel is centrally located which it perfect.
The room was comfortable enough for 3 nights, although the bed was too soft and the pillows were of poor quality.
The TV remote didn't work on the TV.
The room was advertised to have shower/tub combination. There was no tub, which was very dissaponting.
On a whole I was satisfied with the hotel location for carnaval but I would not use it again.

Partner

10/10

Exceptional

14 Aug 2018

rita

an amazing stay...

we were there to see Andre Rieu, and the hotel was in a perfect location...the staff were warm and friendly...the room was so comfortable and clean... the building was old and authentic and very well mantained...the room looked onto a beautiful garden, and would stay there again...loved it..

Friends

10/10

Exceptional

08 May 2018

Verified traveler

Excellent hotel

Partner

10/10

Exceptional

09 Oct 2017

Angela

Great Location

The hotel is in a great location allowing you to walk to all of the things to see in the city. The staff was wonderful and the room was very spacious and clean.

2/10

Poor

11 Jul 2017

Hani

Hot attic

great location, but we payed 340 Euros to stay in an attic that felt like an oven, with nothing to help cool down.

Partner

8/10

Excellent

24 Apr 2017

Stephen

Excellent location right in the heart of Maastricht. This brings with it some night-time noise, but it's a great city and a comfortable room.

Partner

6/10

Pleasant

12 Mar 2017

Solange

The hotel is charming, in the center of the old city, with a lovely little garden and very quiet. Unfortunately my room was on the top floor, I had a problem climbing up all these stairs, and as it was a room under the roof, it had tiny windows and very dark. At night there was practically no light at all. Also I found breakfast too expensive for what they offer.

4/10

Poor

03 Dec 2016

Verified traveler

Our weekend away!

This hotel has the potential to be fabulous. Although the location is ideal and the rooms perfect, everything else was way below the standard expected. You are expected to check in at their sister hotel and walk to this one.The car parking is in another location. Out of four dealings with staff only one of them was polite. Annok, the manager of the sister hotel, was particularly unprofessional and obtuse. All in all, a very overpriced hotel. Would not return.

10/10

Exceptional

17 Nov 2015

Morag

Lovely Boutique Hotel in central Maastricht

Lovely hotel, very accommodating staff, excellent rooms, good healthy breakfast in an excellent location central to Maastricht

10/10

Exceptional

20 Jul 2015

Ann

An ideally situated hotel

We enjoyed our stay - we received a friendly welcome on our arrival. We thoroughly enjoyed the inclusive breakfasts and the secure parking which was available was a bonus being only a five minute walk from the hotel. The hotel is ideally situated to Virjthof Square. Our only complaint was the lack of consideration by other guests who, when returning to the hotel late at night, would allow the outer doors to slam - no consideration for other guests!!

Partner

8/10

Excellent

16 Jul 2015

Iain

Concert break

Stayed for one night for a concert. Very friendly staff and a great central location. Sadly no lift so if you struggle with stairs this may not be for you. Although they did offer to carry the bags. Would certainly stay again

Family

8/10

Excellent

15 Jul 2015

Phillip

Great Location

This hotel is ideal if you are in Maastricht for a Andre Rieu concert as it is only 100 metres from Vrijhoff Square. Quaint old worldly hotel and very comfortable. In perfect location to walk the old town.

Partner

8/10

Excellent

14 Jul 2015

Cheryke

Lots of character close to Vrejthof Square

Everything was great except the temperature. Our room was on the top floor, the weather was quite warm and there was no air conditioning. Also, a refrigerator in the room would be nice.

10/10

Exceptional

13 Jul 2015

Beverly

Cozy and charming boutique hotel

The hotel feels like a friend's home! On the ground floor are a small dining room (breakfast available for 17 euro) and living room (reception) and a back door to the pleasant courtyard garden. The front door is kept locked. Reception will buzz you in upon arrival, then your room key provides access. Our room was on the 2nd floor overlooking the courtyard and a spectacular view of a clock tower. The second floor windows are high dormers set in a slanted ceiling with huge old beams. First floor rooms have larger windows. Each room is individually appointed in French style. The staff consists of one person who is not on duty overnight, but the nearby sister property has full-time staffing should you have a problem. She checked us in and was kind enough to provide an ice bucket to chill a bottle of champagne that we brought for a celebration. The hotel is in a very convenient location just a two-minute walk to the Cathedral square and plenty of dining options. The square was under construction, but that didn't impact the hotel in any way. Parking is not available at the hotel, but a garage is under the central square (about 14 euros/day). After exploring Maastricht by foot, we returned to the hotel to enjoy our champagne in the courtyard. Very romantic.

Partner

10/10

Exceptional

10 Jul 2015

John

Perfect stay

Was there for 3 nights and slept wonderfully every night ..the entrance door is secure with the pass key to your bedroom and a wonderful back yard to lounge in so very private .. The church near by rang bells at regular times but it did not spoil my stay as it was not too noisy .. The staff spoke perfect English and were very accommodating.. I would recommend highly and definitely stay again ..

10/10

Exceptional

08 Jul 2015

gillian

Maastricht is a beautiful city.

We were there for an Andre Rieu concert and the hotel was a stones throw from the venue. The staff all spoke English and couldn't do enough for us. The hotel is newly refurbished and was very clean. The only problem I found was the stairs, it is an old building and has no lift, but a chair was provided on each landing for a rest. I will definitely stay again. The concert was fabulous as well.

Family

10/10

Exceptional

27 Jun 2015

Verified traveler

Excellent but expensive breakfast!

Perfect! Only breakfast looks very god but excessively expensive: 20 Euros per person, not even in Paris!

Family

6/10

Pleasant

19 Mar 2015

Martin

Great location, great service. Nothing more...

Room in the ground floor without a proper desk or kettle/coffee is not appropriate for who is travelling on business.

6/10

Pleasant

17 Jan 2015

Verified traveler

Maastricht hotel stay.

My daughter and I came to Maastricht for a family reunion.
The hotel Jacob was not available for us, but we were made very welcome by most reception people in hotel Maastricht on the Grote Gracht.

Family

8/10

Excellent

11 Nov 2014

Joseph

Cozy hotel in the center of Maastricht

Loved our stay - felt like being in someone's cozy home, but with our own privacy. Perfect location on a quiet street right in the heart of the tourist/shopping area in downtown Maastricht.

Family

8/10

Excellent

05 Nov 2014

Verified traveler

MY daughter and I enjoyed our stay at the Sint. Jacob hotel in Maastrict Holland. The location in Maastrict was excellent, on a side street near one of the most popular squares in the city. The room was aesthetically furnished, clean,roomy and comfortable.

6/10

Pleasant

07 Oct 2014

Petesmiffy

Lacks in room facilities otherwise very good

Excellent in many ways but lacking coffee making facilities in room. You must buy coffee or tea by the cup. No comfortable chair in the room

Family

8/10

Excellent

31 Aug 2014

Andrew

Lovely Hotel right in the centre

This hotel was recommended to us by friends and it was really lovely, especially as it has recently been refurbished. Friendly and helpful staff, good quality breakfast and the all essential free wifi. Secure Parking is also available, and whilst a little bit of a walk, gives peace of mind. The only gripe was no hot water on two of the mornings. (We did get an apology on our ansaphone when we got home.

Partner

10/10

Exceptional

19 Jul 2026

Bergljot

Very nice Staff, nice garden and room! Sentralt! Kan anbefales!

Partner

6/10

Pleasant

15 May 2026

Thomas

Online incheckning och ingen personal på plats. Helt fantastiskt läge och nära till flera parkeringshus.

Partner

6/10

Pleasant

27 Mar 2026

Ann Christin

Dårlig frokost med tanke på pris. Hotellet var generelt slitt og burde kanskje vært oppgradert. Men helt ok.

8/10

Excellent

17 Jul 2025

Verified traveler

Huone oli erittäin hieno ja viehättävä. Harmillisesti jääkaappi tai turvalokero eivät olleet toimintakunnossa.

Partner

6/10

Pleasant

25 Jun 2025

Clemens

Sehr gute Lage. Parkplatz nur in Tiefgarage-teuer. Zimmer(1) nicht gut und zudem sehr hellhörig. Frühstück ok, Personal ok.

Leisure Partner

10/10

Exceptional

28 May 2025

Ruth

De locatie van dit hotel is perfect. Nog geen minuut van het Vrijthof en alles op loopafstand. Boutique hotel zoals het hoort. Unieke lokatie in een prachtig oud pand. Ontzettend vriendelijk personeel, schone en ruime kamer. Heerlijk ontbijt waar je op verzoek een vers bereid eitje krijgt.

Leisure Friends

2/10

Poor

22 Mar 2025

Verified traveler

Slecht en vies

Dit is geen 3,5/4 sterren. Her was vies, schimmel en ranzig. Alles gaat digitaal er is geen receptie dus je kan niemand aanspreken. Bij ontbijt deed afzuigkap het niet dus alles stonk naar gebakken spek en brood en croissants waren een dag oud (terwijl er een AH op loop afstand was)

10/10

Exceptional

05 Mar 2025

Erik

…

Leisure Partner

4/10

Poor

10 Jan 2025

Eduard

Geen personeel gezien, inchecken ging niet eenvoudig. Ik heb 3x moeten bellen voor ik in mijn kamer kon komen. De locatie was top, midden in het centrum. Op eerste gezien een leuke kamer maar de staat was erbarmelijk. Overal schimmel, slecht onderhouden. Absoluut geen 4sterren boutique hotel , eerder een 2 sterren. Zou dit hotel niet aanraden.

Leisure Family

4/10

Poor

20 Dec 2024

Kick

Er was veel schimmel in de badkamer, lamp die van de muur afhangt zonder ledlamp er in en ook veel vlekken en vegen op de muur. Ik zou daarom ook graag een klacht willen indienen (kamer 23)

Leisure Partner

10/10

Exceptional

15 Dec 2024

Alma

De kamer zelf had wat mankementen en een hele kleine tv, verder netjes en schoon!
Plus punten : mooi en authentiek, en erg goed ontbijt, vriendelijk personeel, na genoeg in het centrum! Goed parkeren in de garages nabij.
Voor herhaling vatbaar

Leisure Partner

2/10

Poor

01 Nov 2024

Joseph

Het check-in system is een ramp.
het werkt niet, geeft verkeerde codes, geen QR.
de email met check gegevens werkte niet. Ik kon geen nieuwe code aanvragen.
heb twee keer moeten bellen voor assistentie om het hotel en mijn kamer in te kunnen.
De e-key werkte maar een keer. Dus de tweede keer dat we het hotel in wilde, deed de sleutel het niet. Weer moeten bellen en wachten op een nieuwe sleutel.
volgende morgen werkte het uitscheck systeem niet. We mochten weg zonder uit te checken, dat zou iemand van het hotel doen. Is dat gebeurd?

Daarnaast, mijn maan was verkeerd, de kamer te warm en te lawaaierig.

Een drama. Uitzonderlijk slechte services.
Ga er niet naar toe, genoeg andere hotels die normale check in en uit hebben.

Business_and_leisure Partner

4/10

Poor

29 Sep 2024

Hans

Voor de kamer met een vuile vloer en bescheiden faciliteiten hebben wij wel de hoofdprijs moeten betalen. De ligging is goed in het centrum, maar dat jan geen excuus zijn voor de veel te hoge prijs. Parkeergelegenheid is er niet of ook kostbaar.

Leisure Partner

8/10

Excellent

17 Jul 2024

Hermann

.

Leisure Partner

10/10

Exceptional

14 Jul 2024

Karola

sehr gutes Frühstück!

10/10

Exceptional

05 Jul 2024

Maria

Perfekt för oss!

Läget är centralt, med en superfin innergård. Ingen reception, men incheckning digital med nyckel till både port och rum via telefonen. Bra frukost och supertrevlig personal. Ingen hiss, så har du svårt att gå i trappor, boka rum på första våning! Bara + från oss!

Partner

4/10

Poor

04 Jul 2024

Brigitte

War nicht gut Eingerichtet

Leisure Partner

10/10

Exceptional

20 Jun 2024

Adriana

Amei!!!

Incrivel! Tudo maravilhoso!

Friends_and_family Friends

10/10

Exceptional

15 Feb 2024

Antonia

Very good staff help a lot . Thank you very much

Friends_and_family Family

2/10

Poor

29 Dec 2023

MH

Zeer matige check in. Alleen engelstalig. Daarnaast ook zonder ons het te laten weten spullen van 1 naar een andere kamer verplaatst omdat wij 2 boekingen hadden. Kan je ook gewoon vooraf zien en melden

Partner

2/10

Poor

27 Dec 2023

MH

Vervelende verassing

Helaas bagage zonder enige waarschuwing van 1 kamer naar andere verplaatst. Van leuke kamer naar denk ik slechtste

10/10

Exceptional

19 Dec 2023

Frieda

Het was zeker ok, enkel een tafeltje of kastje in de badkamer was handig geweest. verder was alles toppie

Leisure Friends

8/10

Excellent

11 Dec 2023

Léa

Très bon hôtel !

Accueil très agréable, chambre fonctionnelle avec un lit king size d’une excellente qualité. Chambre propre. Nous avons passé un excellent séjour ! Je recommande.

Partner

10/10

Exceptional

25 Sep 2023

Paul

Prijs kwaliteit top!

Prachtige locatie prima service

Friends_and_family Friends

10/10

Exceptional

05 Sep 2023

Diënne

De accomodatie en de faciliteiten waren prima. Het personeel was bijzonder vriendelijk.

Leisure Self

6/10

Pleasant

15 Aug 2023

Marcel

Werd onaangenaam verrast met een telefoontje dat het een selfservice hotel is, zou op de website vermeld moeten worden. Wij zijn daarom wat vroeger naar het hotel gegaan om zeker te zijn dat er nog personeel aanwezig zou zijn om ons te ontvangen en wegwijs te maken.

Leisure Partner

6/10

Pleasant

16 Jul 2023

Wilfred

De prijs staat niet in verhouding tot de kwaliteit. Wij verbleven in een zolderkamer. Ik kon allen door diep te bukken in en uit bed stappen en heb een handdoek over een balk moeten hangen om mijn hoofd niet te stoten. Het hotel heeft geen receptie, er is alleen personeel voor het ontbijt aanwezig. Technisch prima opgelost, maar dasrdoor mist het sfeer. De 'sfeervolle huiskamer' is alleen bij ontbijt bruikbaar. Dat is jammer. De ligging is perfect, vlakbij het Vrijthof. De kamer is schoon, prima sanitair en goed ontbijt. Maar als geheel niet de prijs waard die wij hebben moeten betalen.

Partner

10/10

Exceptional

28 May 2023

Mariske

Leuke kamer, tuinzijde dus wat rustiger. Midden in het centrum

Business_and_leisure Self

8/10

Excellent

22 May 2023

Hans

Het was prima hotel met een slecht parkeer beleid. En slechte bediening. En ik vind dat je ook met je gewone bankpas in most kunnen inchecken . Dat was wel zo makkelijk geweest.en een beter route beschrijven hoe je bij het hotel kunt komen voor het uitladen van je koffers. Ver was het prima.

Leisure

8/10

Excellent

24 Apr 2023

Evelyn

Mooi authentiek hotel, ontbijt aan de prijzige kant voor aanbod.

Leisure Family

10/10

Exceptional

20 Apr 2023

Iris

Geweldig hotel
Op loopafstand van het vrijthof

Goed bed …. Goede mooie fijne schone douche in bad
Apart toilet
Heeeeerlijke tuin
Super fijn verblijf gehad
Super vriendelijke mensen …
Aanbeveling
Zeker doen

Leisure

6/10

Pleasant

01 Apr 2023

Jasper

Goede locatie in centrum, kamer had uitzicht op binnentuinen van mooie historische panden. Onderhoud pand (met name badkamer) matig. Erg gehorig, gewekt door braakgeluiden in kamer ernaast.

Business Self

6/10

Pleasant

16 Mar 2023

Giovanni

Alquanto delusi, ci sono alternative migliori

Posizione comodo praticamente sulla piazza di Maastricht. Hotel al di sotto delle aspettative e sicuramente non al livello di un quattro stelle come da loro indicato. La chiave digitale consegnata via mail è molto scomoda e in generale non ci siamo sentiti molto accolti dal personale.
La colazione da evitare, sicuramente non vale l'importo alto richiesto per farla. In pratica è un albergo che sembra carino nelle foto ma che in realtà delude abbastanza

Business

4/10

Poor

30 Sep 2022

Manuel

Bonito y muy céntrico, pero sucísimo y viejo.

Bonito y muy céntrico, pero sucísimo y viejo.

Business