SureStay Hotel by Best Western Phoenix Downtown

United States , Phoenix Area - AZ
PHOENIX, 424 W Van Buren Street
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100 reviews shown

4/10

Poor

24 Apr 2026

Melisa

This was a motel, not a hotel. Had I known that I wouldn’t have booked for personal safety reasons. Which leads to if you’re not familiar with the area, it’s not the best. The pictures of the room were better than it was. It looks like they had remodeled and done so very cheap and poorly. I couldn’t believe the extra grout just slabbed in places in the shower. The only saving grace were the pillows and the bed being decent.

Friends

10/10

Exceptional

22 Apr 2026

Amber

Great clean hotel to stay!

10/10

Exceptional

21 Apr 2026

Gemma

I enjoyed my stay at this hotel. The front desk man was very kind, accommodating and over all a great guy. The rooms were nice and had very good amenities. Wifi speed is pretty good. I would recommend and stay here again!

6/10

Pleasant

20 Apr 2026

David

A bit decrepit but ok for a place to sleep. Staff responsive but not quickly or particularly enthusiastically.

Partner

6/10

Pleasant

19 Apr 2026

Torri

It was okay to stay for a night, but the floors were dirty- turned my feet black.
Hair on bathroom floor, old water damage on walls etc. the age shows. Staff was nice on check in.

Partner

6/10

Pleasant

19 Apr 2026

John

Cheap, but room had spray paint on light and window. The shelving was secured by 2 screws that had pulled out of the wall. Everything else was adequate to good. Location is the selling point of this property. Close to venues in the area.

Partner

6/10

Pleasant

19 Apr 2026

Jeff

The hotel is very run down. There was a gap under the door and you could see daylight through the door frame. On top of that, it is extremely noisy, with no sound barriers at all

2/10

Poor

19 Apr 2026

Sue

The room is clean upon entering, but there are no towel racks to hang towels and wash cloths. There is a soap dispenser instead of bar soap or regular hand soap. There is no counter space for toiletries, or anything else. The hotel is directly across from a very noisy nightclub, and it's on a busy street that has traffic all night long. I was gathering my last things at 5 minutes past the checkout time, and a maid came knocking to see when I was leaving. I've never had that happen in my entire life. This hotel is knocking at the door of becoming a seedy pit stop. It should be avoided.

Self

2/10

Poor

19 Apr 2026

Spencer

Didn’t send me a reminder so I could cancel my room and got charged for a room I didn’t use

6/10

Pleasant

18 Apr 2026

Krista

The lot is tiny. Glad i got there early afternoon. The noise is terrible. The door wasn't shut flush so there was light coming thru the whole day and you could hear everything outside. The mattress was comfortable but the sheets were very thin and not very soft

Self

6/10

Pleasant

18 Apr 2026

Dana

I was surprised that the reviews did not mention that this hotel is much more like a motel , and not in a good section of town . I was expecting more of a boutique hotel from the photos and the way the comments were written up by others . I was surprised by the garbage outside the property and in the patio area . I was not comfortable in this place and do not recommend it to others.

Partner

4/10

Poor

17 Apr 2026

Randy

In room refrigerator was so loud, I had to unplug it. Smoke alarm started chirping at 1 am. Had to have someone come change the battery. Started chirping again at 3 am. Same person came and just pulled it out of the wall. Spent the rest of the night without a functional smoke alarm. Less than ideal. Also, got maybe three hours of sleep. Will not return to this property.i

Self

10/10

Exceptional

16 Apr 2026

Justin

Easy parking and room was good and cool

Self

2/10

Poor

15 Apr 2026

Gordon

The Hotel is cheap for a reason . The room was old, small, shower/bathroom filthy, run down, AC was so loud and honestly not a great area of town. I have no idea how some of the reviews rate this place highly. Pay the extra and stay somewhere else.

Partner

10/10

Exceptional

15 Apr 2026

Ajax

Parking was easy, AC worked, staff was nice. I wish the windows has screens so I could leave them open without worrying about bugs flying in

Self

6/10

Pleasant

14 Apr 2026

Robert

Walked barefoot in the room and bottoms of my feet were black after about an hour of unpacking.

Self

6/10

Pleasant

13 Apr 2026

David

Run down place with some badly cleaned areas, no Kleenex, old stale Keurig pods, ok beds, & an office desk staffed infrequently, & no breakfast/snacks. Very basic place to sleep.

Partner

10/10

Exceptional

12 Apr 2026

Gabriel

Room was clean. A/C worked great. Bathroom was clean and everything worked great.

Family_with_children

2/10

Poor

11 Apr 2026

Lisa

Staff was nice but we stayed for all of 20 minutes. Did not feel safe in the area and left. Contacted Expedia for refund and hotel only would reimburse us for 1/2 nights booked. Pictures did not reflect the actual property.

Family_with_children

2/10

Poor

11 Apr 2026

Tracy

I couldn’t stay in a room with no AC no fan and a window that only cracks open. I had to leave immediately and didn’t spend the night.

10/10

Exceptional

08 Apr 2026

Karla

I got a great deal for a four night stay during a busy weekend. The hotel was very clean and well maintained.

Friends

4/10

Poor

08 Apr 2026

Paula

Internet okay, poor location. No breakfast available. Shower door never closed.
I would not stay here again.
Cheap!!

Family

6/10

Pleasant

08 Apr 2026

Carrie

This hotel is listed as a “hotel” but it was definitely a motel. It was old and run down and our door did not shut properly. It was fine since we just needed a place to stay after the Suns game but not a place you’d want to hang out in.

Family

10/10

Exceptional

07 Apr 2026

Aaron

Came in to catch a day baseball game. It was a quick 15 minute walk to the park. We rere planning on just dropping our car off but they let us check in at 10 30 when we got there.

Partner

6/10

Pleasant

07 Apr 2026

Luke

Had seen some very negative reviews having booked well in advanced and facilities have changed since advertised. Room wasnt the cleanest but manageable. We searched thoroughly and no evidence of bugs or anything really untoward.
Facilities and parking were ok but no breakfast or pool as advertised when we booked.
If room was cleaner would be a good little stay.

Partner

8/10

Excellent

07 Apr 2026

jason

Conveniently located within walking distance to downtown phoenix

Partner

8/10

Excellent

06 Apr 2026

Ralph

The hotel is adequate, a bit dated, but it's a good place for the price. Easy to walk around to downtown.

Self

8/10

Excellent

06 Apr 2026

Nicole

Enjoyable, friendly staff and very accommodating. The main drawback was the heavy construction in the area. Our initial room felt a bit tucked away, so we requested one with more windows and natural light, which helped. Overall, the construction was the primary issue.

Partner

8/10

Excellent

06 Apr 2026

Calvin

Spacious room. My room didn't look as nice as the one pictured. Lotion pump was empty. Nice this place had a parking lot and was close enough to downtown Phoenix. More like a motel than a hotel though. Decent rates for a downtown Phoenix \"hotel\".

Partner

2/10

Poor

05 Apr 2026

Carrie

Toilet kept running after flushing. Shower did not drain flooded bathroom and bedroom. Floors dirty made my feet black. By a bar that played loud music until 2am

Partner

4/10

Poor

05 Apr 2026

Jon

We were in a room facing the street, where we heard loud music and screaming through the night from the venues across the street. Our first morning we awoke to see out our window a naked man standing at the bus stop. The area around the hotel is a dump. The hotel is a dump with sloppily done “upgrades”. Spend a little more and stay elsewhere.

Partner

8/10

Excellent

04 Apr 2026

Kimberly

Clean room, comfy bed. The area doesn’t look like a very safe part of town, but it was a close walk to the baseball stadium.

Friends_and_family Family

4/10

Poor

01 Apr 2026

Lennart

Room is pretty modernized but still bad finishing.
Air conditioning did not cool plus is very loud!
Fridge is also very loud when on.
Also lots of noise from street.

4/10

Poor

01 Apr 2026

Matthew

I recently stayed at a hotel in downtown Phoenix, and I have to say, my experience wasn’t the best. One of the main issues I faced was with the cleaning staff. They kept coming into my room even when I wasn't there, which felt a bit unsettling. It seemed like they weren’t really doing much, and I couldn't shake the feeling that they might have been snooping around.

I appreciated their effort to keep the place clean, but it would have been nice if they had respected my privacy a bit more. Overall, the location was decent, and the amenities were okay, but I don’t think I would choose to stay there again just because of that discomfort.

Family_with_children

8/10

Excellent

31 Mar 2026

Maxwell

Very friendly staff and easy check in. Comfortable bed but there was a fly buzzing around.

Parking was convenient and easy but in a run down area of downtown

Partner

6/10

Pleasant

31 Mar 2026

Jordan

This is not a hotel, it is a motel. Big difference. Not in a great area which I wasn’t aware when booking. Lots of pedestrian and homeless traffic. Very outdated and LOUD AC unit making it very difficult to sleep. Parking was terrible, extremely small parking lot and not enough spaces.

Friends_and_family Family

2/10

Poor

27 Mar 2026

Rebecca

This is a MOTEL not a hotel. Room was really run down and moldy. They have attempted to add some new touches, but it's like putting lipstick on a pig. We couldn't get out of there fast enough. The pictures are extremely deceiving!! Book elsewhere.

Partner

2/10

Poor

25 Mar 2026

Darryl

After driving for 13 hours I was excited to find a cheap option in phoenix. Pictures definitely fooled me… I walked in to my room and went to plug in my cell phone charger… was greeted by a trail of cockroaches running in and out of the baseboard. Thank god I didn’t unzip any of my luggage. Refund process was pretty easy thank god

Self

6/10

Pleasant

25 Mar 2026

Jennifer

The vinyl floors were very dirty. The bottoms of my feet were black so at first I thought it was from my candles. After taking a shower and going barefoot in the room, my feet were black again.

Partner

2/10

Poor

25 Mar 2026

Kayla

The only positive part of my stay was the nice gentleman who checked me in. OTHERWISE, avoid this property at all costs, especially if you have an early morning or important event the next day. The hotel itself is completely outdated and run-down. Im addition, the late night concert at the venue across the street was also so loud, with lots of yelling and constant sirens. The AC was also so nosy that at one point I had to turn it off and sweat rather than hear the rattling. The floors were disgusting and I had to keep my socks on the entire time, I found hair on my pillow case and in the sheets, the whole place needed to be dusted and the shower looked like it was growing mold. Also, in the middle of the night, someone tried my room’s door handle. Not okay, would never ever stay here again. Pay more and book some place else.

Self

4/10

Poor

24 Mar 2026

vanessa

The shower would not drain and the water leaked under the flooring and the entire room was a floating floor. The main room door was not even to ground and the locks were not tightly installed.

6/10

Pleasant

24 Mar 2026

Bella

We stayed here one night because of the convenience of 5 min walk to Arizona financial theater concert that we attended. Great location, clean room outdated though, safe neighborhood

Friends

8/10

Excellent

23 Mar 2026

Julio Cesar

It's a nice place that fulfilled my needs.

Self

8/10

Excellent

23 Mar 2026

Margie

Hotels.com has this as a hotel it’s more of a motel.
Staff was nice, it was close to the things I needed. It worked out well.

8/10

Excellent

23 Mar 2026

Anna

Staff was super friendly and it was a basic room, but everything we needed. Walking distance to the places we wanted to go. We would go back.

6/10

Pleasant

22 Mar 2026

Average

Family_with_children

8/10

Excellent

22 Mar 2026

Peter

Wonderful hotel close to downtown. Perfect for one night for a concert. Only thing that could’ve been better for me was the air conditioning in the room. Temperature varied significantly throughout the night making it difficult to get comfortable. Otherwise it was a great experience.

Family

8/10

Excellent

22 Mar 2026

Kenn

Great location for us, we go to many music shows in this area. Nice to find a good hotel within walking distance with parking. They've done a nice job of creating a nice room from clearly an older property.

Partner

10/10

Exceptional

21 Mar 2026

Melissa

It was clean for what it was

10/10

Exceptional

20 Mar 2026

Gary

This was a business trip and worked wonderfully.

6/10

Pleasant

20 Mar 2026

Jarrec

The Internet was fine; it was clean except for the wash clothes (they had stains on them every time). If you like quiet, this hotel isn't for you because you can hear everything going on outside. It's older but not a bad stay for a quick turnaround. The staff was friendly as well. Again, not a place for the spectacular or to be pampered but good for the price.

Self

10/10

Exceptional

19 Mar 2026

Mark

venue friendly

Partner

2/10

Poor

18 Mar 2026

Dawn

The floor was in bad shape. The bathroom door didn't even close. The shower had stains. The sink didn't drain. No toilet paper other than what was on the roll which was only a half of a roll, so we had to get more toilet paper. No Kleenex so you had to use your limited toilet paper. No closet just a metal rack to hang your clothes. It was a non-smoking room but people stand outside their room and smoke so the air conditioner sucks it into your room. The picture on Expedia gives you false belief that it has a rooftop patio. It is on the street and on the corner of busy and busier.

Partner

2/10

Poor

18 Mar 2026

Timothy

This place is a motel, not a hotel, and in downtown Phoenix. It’s deceptively marketed. It’s not a great area, it’s across the street from a music venue (which you’ll hear), parking is difficult during venue hours, shower was dirty, AC did not work so the room was about 85 through the night, there’s no screens on the second story windows and just bars on the first story windows, which should tell you enough. The rooms had a strong cleaning agent smell, which combined with the heat can give a killer headache. The lobby staff seemed kind enough but it did not make up for what this place is, which is just an under maintained motel.

Partner

8/10

Excellent

18 Mar 2026

Rosa

Clean room, cute fridge and microwave. Good location.

Friends_and_family Friends

4/10

Poor

16 Mar 2026

Amanda

First, know it is a motel with doors to the outside, in downtown Phoenix. That was not clear to me from the listing. Didn't feel particularly safe as a woman traveling alone but I was at least on the 2nd floor and not on the street. Stayed here after a canceled flight that was rescheduled for the next morning as airports near airport were full. If this is your situation, it is not the best choice. It is across from a nightclub that was so loud on a Sunday night it sounded like I was in attendance — could sing along with the words to songs if I wanted — until around 3-3:15a.m. When you pull up, the exterior isn't much, and the motel next to it was downright scary looking. The office/checkin area leaves a lot to be desired, bare bones, buzzer, smelled strange. Actual room was clean enough but very simply refurbished, though some effort to give it a little style. Two of four toiletries - shampoo, lotion, hand soup and body wash - in pumps were out. But of course didn't know this until already in the shower. Was fine for a night and I survived but will make it a point to not be back.

Self

6/10

Pleasant

16 Mar 2026

Roy

Wouldn’t stay again)Stayed 3 days)room wasn’t cleaned during my stay)No breakfast, coffee,pool or lobby)size of a bathroom, Parking was tight,Tv service was terrible,No ESPN, USA,Had to watch a lot of old,old movies,Room was OK”) Downtown Phoenix Hotel)really not downtown) A lot of homeless people in the area “

Friends

4/10

Poor

16 Mar 2026

Lance

Inside room was ok outside area was a little shady nothing nearby but a pizza place across the street which was terrible they had a private party going on so the inside was close only had one seat inside couple tables out side wouldn’t sell us a beer for our pizza so we ate in the room sorry won’t go back

Family_with_children

6/10

Pleasant

15 Mar 2026

Elizabeth

Super convenient for concert across the street at the Van Buren. Parking lot is tiny, but we knew that would be the case. The bed was comfy, with a pillow top but the sheets felt like starched denim. So stiff and scratchy.
The room had a fridge and microwave and Kcup style coffee pot. Bathroom tiny but Amazing lighting over the mirror- My teen daughter appreciated that for makeup application. The mural in the room was cool, and light fixtures are trendy and made for a fun decor. We did hear sirens multiple times, but I think there is station right down the street. Construction made it difficult to get in and out of, but not the fault of the hotel. Id book here again if I needed the area.

Partner

10/10

Exceptional

15 Mar 2026

Gereon

The room was nice. There is some slight wear and tear in some spots. It was bug free, so that's always a plus. You can tell that the owners are doing their best in keeping the rooms updated. I liked the bed and the nice hardwood floor. The bathroom was ok. Liked the walk-in shower. I came for a big convention, and I was within walking distance. The hotel is affordable compared to bigger chains in Downtown Phoenix.

Self

6/10

Pleasant

15 Mar 2026

Shannon

Overall room was fine and location reasonably close to the airport . The hotel sits across the street from a concert venue/bar and the music blared until 2am. Then for some reason at 4am they were loudly emptying the dumpsters in the area. Not the fault of the hotel but not a restful night unfortunately.

Self

6/10

Pleasant

15 Mar 2026

Maribel

The cleanliness of our room could have been better. I found a bug wondering near the coffee brewer while I was getting ready. You can tell in the bathroom area that they do just a quick sweep type of cleaning due to some marks in the shower area and the toilet. It is located in the outer part of downtown Phoenix, not exactly in the center of downtown. Many homeless people roaming around in the nearby streets. It is also located across a grill/bar/club. You will be able to hear the music they are playing all night long.

Family

2/10

Poor

14 Mar 2026

Olena

This property is definitely more of a motel than a hotel. Although the towels appeared to be washed, they still had many stains, which was quite unpleasant. The walls are very thin, when people talk outside, it sounds like they are inside your room. The air conditioner is very old and blows directly onto the bed, making it uncomfortable to use during the night. Our room also had a connecting door to the neighboring room, which made me feel unsafe during the stay.
Overall, the experience was disappointing and did not meet the expectations of a hotel stay.

Family_with_children

6/10

Pleasant

13 Mar 2026

Sean

This was the best priced hotel in the area. Super close to the Van Buren and other downtown Phoenix bars and restaurants. Lots of things tondo in walking distance.

The walls are pretty thin, so if you are a light sleeper or looking for some peace and quiet, this may not be the hotel for you. I could hear bass rattling the walls all night until 2, and the traffic noise was pretty loud at times.

Other than that, I enjoyed my stay. If you want convenience and a low price, and don’t mind the noise (or if you have a bluetooth speaker to play ocean sounds while you sleep), then this may work for you too.

Self

8/10

Excellent

10 Mar 2026

Ann

The room was clean. The bed was very comfortable. Nice TV. Great location near the medical center and many good restaurants. The staff was kind.

Partner

10/10

Exceptional

09 Mar 2026

Megan

Cute little place to stay! Great location. Nicely updated rooms. Safe, quiet and convenient. We will definitely be back!

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Jennifer

It was good for the most part

Partner

8/10

Excellent

08 Mar 2026

Jazz

I would stay here again, for sure. Nice old school feel, and still kept up real nice. Great location if you want to be downtown.

Self

2/10

Poor

08 Mar 2026

Berdina Y

Very noisy location, bar across the street n traffic heavy thru the night and bed bug. No refund had to booked another hotel. Don’t recommend this hotel to anybody l. Totally disappointed!!

Business

6/10

Pleasant

06 Mar 2026

David

This is a Motel
That serves a need. If you are a complete no frills person in an effort to save $$$, I recommend it..
it was clean enough for this (8 year old dude.

Self

10/10

Exceptional

06 Mar 2026

Michael

Attending a concert across the street it was very convenient and clean. It’s an older place that has been renovated. It worked well for our porpoise.

Friends

2/10

Poor

05 Mar 2026

Kimberly

Misrepresented as a hotel. There was a luggage tag stuck on our sheets. The room stunk. There was a huge gap under the door to outside. There was indigents in the parking lot and sleeping on benches. There were bars on the windows! We left with out staying overnight

Partner

2/10

Poor

05 Mar 2026

Rodney

This hotel has a sketchy feel but it worked out alright. Definitely in a less desirable part of downtown and a good mile from the centers. But there is a Lime scooter drop off across the street so getting around was easy. The king bed was okay but bring your own linen, just a sheet and an unpleasant bed covering.

2/10

Poor

05 Mar 2026

Rosemary

This hotel is terrible . It’s not a lace to stay for a professional or business event .
Pictures on line show nice rooms but not what you expect .
It is a glorified Motel 6 ! Rooms exposed to a busy road !
Not worth the money or stay !

Business

6/10

Pleasant

05 Mar 2026

Elaine

the room was okay, it doesn't look like what in the picture.

Friends_and_family Friends

2/10

Poor

05 Mar 2026

DIANA

Rundown motel type experience. Dont go by the pictures on the listing. I booked it but end up leaving the place after checking it out. No elevators

Self

10/10

Exceptional

04 Mar 2026

Kandace

Clean room | Staff | Shops nearby

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Kandace

Clean room. Frieny staff. Shops nearby. Close to the hot spots in the area for sports, concerts, events

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Tracy

The staff was wonderful.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Pamela

We were just there for a quick overnight stay. It was just what we needed for location, cleanliness and comfort.

Partner

8/10

Excellent

02 Mar 2026

Dale

It was a nice place. Everything was just fine.

Partner

8/10

Excellent

02 Mar 2026

Cherie

Perfect for what we needed. Cute place, clean rooms and a short walk to restaurants downtown. Parking is limited.

Family_with_children

10/10

Exceptional

01 Mar 2026

Emily

Room for was clean and loved the decor.

Partner

8/10

Excellent

28 Feb 2026

Patrick

Clean room.. location

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Samantha

Staff was great! Would stay again. Had a really nice trip.

Partner

10/10

Exceptional

27 Feb 2026

Alfredo

Clean room organized

Partner

10/10

Exceptional

27 Feb 2026

Kateri

Great place to stay!

6/10

Pleasant

26 Feb 2026

Nick

Friendly staff , simple rooms that were larger than expected. Some trash was around the ground on their outdoor patio. Slightly sketchy surroundings building but it is the one that stands out as being well maintained and cared for.

Partner

8/10

Excellent

26 Feb 2026

Katina

Room clean

Self

6/10

Pleasant

26 Feb 2026

David

Quirky

8/10

Excellent

25 Feb 2026

Joshua

Was a pleasant stay, clean comfortable and the location and cost for the night were perfect for our Suns vs. Celtics

Friends_and_family Family

2/10

Poor

25 Feb 2026

leslie

The room was cute, the shower flooded the room which exposed black mold. We were refundeed without issue but chose to stay. Elsewhere.

10/10

Exceptional

25 Feb 2026

Heather

Really enjoyed our stay, good location to walk to food and bars, the hotel seemed recently remodeled, cute retro style, simple room but had a fridge and coffee maker, everything we needed, the bed was super comfortable! The staff was super friendly and nice.

Partner

6/10

Pleasant

24 Feb 2026

Steve

Room was ok. No Kleenex. Lighting in the room was too bright. Not a 8.0 rating as shown on hotels. Com.

Partner

8/10

Excellent

24 Feb 2026

Tamara

The staff was kind, accommodating, and very helpful. The room had a nice decor. The photos are a bit misleading, as this is a motel. I slept well and request an extra blanket because the room was cold. Overall, everything you need if you’re looking for a quick stay while in DT Phoenix.

Self

4/10

Poor

23 Feb 2026

Caroline

The pictures give a wrong impression, this is a cheap motel in downtown Phoenix. It looks much better on the pictures than it is. The room was ok, but there was no real blanket. I understand that Phoenix is warm most of the year, but it gets cold at night in February and the heating was super loud, even on the low setting.

Self

6/10

Pleasant

23 Feb 2026

Ekeoma

It’s a motel, not hotel.

At this price range, it’s a great value. Spacious and has the essentials. Complimentary keurig coffee, fridge, microwave, lots of TV channels, hair dryer, iron.

I wanted more creature comforts. For example, they could add a complimentary Kirkland bottled water in the fridge and individual coffee cream packs like Mini Moos half and half instead of the powdered cream.

I kept my curtains closed the entire time because many homeless folks frequent that neighborhood.

Great price for downtown Phoenix.

Self

10/10

Exceptional

23 Feb 2026

Cassie

Very convenient. Place was clean and comfortable.

Partner

8/10

Excellent

23 Feb 2026

John

Basically just an old renovated motel 6, so I felt like I was catfished a little bit with the pictures on kayak, however, the staff was very friendly and helpful and the bed was super comfy!

Partner

4/10

Poor

22 Feb 2026

Cody

Room had mold in it and no smoke alarm. Smelled like cigarettes even though it was a no smoking room. Definitely not worth the money they charge.

Family