Ra Sidence Midi 33 Bruxelles Midi

2/10

Poor

23 Sep 2025

Tri Le

This is hotel stories from us staying for 4 days in Brussel.

-Getting check-in was tough as we arrived after 6 pm, staff went home and only provide info through email, if you have data. Information was very unclear, so we had to call the 24 hours number to get assistance. Luckily people stayed there helped us out as we were outside for an hour trying to have access to our room.

-I was robbed infront of the hotel while 2 staffs were watching while I was screaming for help. My watch was snatched and I was minorly hurt. Aftermath, staffs just gave me bandages and refused to call police for me. They were afraid the bad guys would retaliate.

-The area was very sketchy to walk specifically at night.

-Wifi is non existence as promised.

Conclusion: I would not recommend this hotel at all as we find it very uncomfortable to stay.

Leisure Partner

2/10

Poor

21 Sep 2025

Marcos

The worst place in Brussels. Horrible. Broken pieces all over the unit. Shower broken. Curtains broken. TV for decoration only. AC not working. Not safe. Building locks you outside in a dangerous street. The worst of all.

Business

8/10

Excellent

11 Sep 2025

Elena

The people working there are great, friendly and helpful.
The flat was big and clean.
The location was pretty central.
However the internet doesn't work.

Leisure Family_with_children

10/10

Exceptional

09 Sep 2025

Kevin

Excellent place

10/10

Exceptional

07 Sep 2025

Shoaibul

great place

6/10

Pleasant

04 Sep 2025

Regan

Overall the location we had was fine but the furniture in the room was dirty. Staff we had when we checked in was great. Only downside is that they are only open from 10AM to 6pm and closed for lunch. Which connivence when you need something is next to nothing. Wifi didn’t work on the floor we were on & TV never worked either
Views were nice & if you get a cat on your balcony, we called him George.

Leisure Friends

2/10

Poor

31 Aug 2025

Eveline

Very smelly flat dirty curtains uncomfortable bed no TV...waste of money never again.

Friends_and_family Family

2/10

Poor

28 Aug 2025

Kehinde

I had a terrible experience staying in this hotel. The apartment is really dirty, the furniture are horrible, bathrooms are filthy.
The environment is noisy and not a safe place.
We were supposed to spend four night but we had to checkout after two days.
My son got bitten by bed bugs.
Please do not book this apartment.

Leisure Family

10/10

Exceptional

19 Aug 2025

Bernadette

Overall, property was reasonably priced and provided spacious accommodations.

The location was convenient since it was only 20 min walk to Grand Place. However, the area did not feel too safe, especially at night.

The apartment was spacious and was very helpful to have kitchen, fridge, microwave. However some minor repairs can be done. Also booked a 1 bedroom apartment and there was A/C in the living area but not in the main bedroom.

Leisure Family

4/10

Poor

13 Aug 2025

anan

Dont

Family

2/10

Poor

13 Aug 2025

anan

The house was in disrepair
Broken balcony door that wouldn't open
The window wouldn't close and the noise was loud
The shampoo dispenser was broken, the whole apartment was finished
I went to them at the reception and they promised to move me to a room and they didn't do anything
Bad service

Family

6/10

Pleasant

08 Aug 2025

Darren

Bed was nice and firm

Leisure Self

2/10

Poor

04 Aug 2025

mohammad

This apartment is rubish . Apartment totally different when we reached there. This smart flatts company is fraud. Be careful

Friends_and_family Family

2/10

Poor

02 Aug 2025

senel

No internet at all, tv just display not working, i told them but didn't solve it out

Leisure Partner

6/10

Pleasant

27 Jul 2025

MANIKANDA PANDIAN

Overall, apartment is good and clean but the area is not pleasant and looks shady

Family

8/10

Excellent

26 Jul 2025

Verified traveler

Smart hotel

Stayed here for a 3 night stay. The apartment was very modern but needed maintenance.. firstly the TV was not working and we went down to reception and told them and we was told there was a problem with the ariel and all TVs in the building were out. I don’t know how long that’s been going on for or are they going to fix it? There was a small jacuzzi with a shower attached and once again the jacuzzi was not working also another thing they had turned off or not working? Overall the kitchen was ok with good utensils but no knife. So we ended up using a butter knife to cut the vegetables. There was no cleaning stuff only washing up liquid and a sponge. Nothing for the kitchen counters to clean or the hub. The area itself was close to the Eurotunnel station /main stations and a local metro was not far. Good for travel connections. On one day our key card would not work so I had to get in contact with SmartflatServices online and eventually someone came to help.

We had a email two days before arrival saying there is a big event/fair taking place near the hotel and apologised . This happened to be directly opposite the hotel and in the evening you could hear loud music people screaming because of fair rides. If I had known this was taking place I would have booked else where. The area was run down and a lot of people just hanging around so be careful as my husband nearly got mugged!!! We didn’t like the area at all but as soon as you get out on the train it was ok.

Partner

6/10

Pleasant

18 Jul 2025

Jeffery

The hotel has a few positives — it was clean, and the location is very convenient to the train station and the center of Brussels.

However, there were several serious downsides to our stay. The blow dryer and TV didn’t work at all, the mattress was uncomfortable (you could feel the springs), and the window next to the bed had no blinds, leaving us completely exposed to a busy street — which felt uncomfortable. The surrounding neighborhood also felt a little sketchy, which might make it less of a solo hotel

On top of all that, reception had very limited hours, so it was impossible to reach anyone for assistance with these issues during our stay.

Leisure Partner

2/10

Poor

15 Jul 2025

Claudia

I am writing to you with deep frustration and disappointment after experiencing an absolutely unacceptable stay at the hotel I booked through your platform. From the moment we arrived, it was clear that the property did not meet even the most basic standards of cleanliness, safety, or comfort. Here are just some of the issues we encountered:
•The entrance was full of trash.
•The air conditioner was leaking, creating puddles on the floor.
•The floor was wet and slippery, posing a hazard—especially with children present.
•The shower was dirty, as was the rest of the bathroom.
•The furniture was filthy and in poor condition.

This situation was not only unpleasant—it completely ruined the vacation I had planned with my family, a trip we were all looking forward to.

This is the first time I’ve had such a terrible experience with a hotel booked through your platform, and I refuse to let this go unnoticed. I demand a full refund for this reservation. I will not stop until this matter is resolved fairly.

I am attaching photos/videos as evidence (if applicable), and I expect a prompt response and a satisfactory resolution.

Leisure Family

10/10

Exceptional

14 Jul 2025

Vanessa

We really liked the size of the place. The area was good during the day, but definitely a little sketchy at night. Had zero problems during our stay and staff was really helpful.

Leisure Family

10/10

Exceptional

13 Jul 2025

Diana

Very noisy.

Leisure Family

8/10

Excellent

12 Jul 2025

Fernando

A balance between location and budget. There are plenty of shops, restaurants around for reasonably night out. Similarly a walking distance to city centre. The place have its mods and cons my stay would have been better if the internet is working. Otherwise good stay.

Leisure

6/10

Pleasant

09 Jul 2025

Lindsay

OK

Positive - good location, 15 mins walk from station
air conditioning
large bed
fridge worked
Negative bathroom lightswitch broken
bathroom toiletroll holder broken
bathroom sink plug not working
bathroom shelf missing end strip
no signal for tv
bedside table missing a foot so lopsided

Self

2/10

Poor

07 Jul 2025

Mohammad

Misrepresented listing + serious health risks

The most serious issues included:

1. Non-functioning air conditioning, with no fans provided despite repeated assurances that they would, and most windows in the living room were permanently locked. Our 3-year-old fell ill due to the heat.
2. Persistent sewage smells and blocked plumbing, which rendered bathrooms and main bedroom unusable.
3. Serious safety hazards, including exposed electrical sockets next to the bathtub, missing balcony glass panels, damaged balcony flooring, and balcony doors that couldn’t be locked - posing risks of injury and break-in.
4. Non-functional TVs
5. Master bathroom and toilet was inside the bed without separation / divider / door
6. Second bathroom was partially unusable due to drainage issues and missing parts.
7. Construction work carried out in the apartment during our stay without notification or alternative accommodation being provided.
8. Repeated failure to respond, despite complaints being made daily both at reception and via phone.

8/10

Excellent

05 Jul 2025

Zhihan Emily

Very nice and clean place to stay, location is not that nice but close enough to the city center

Leisure

2/10

Poor

03 Jul 2025

Hesham

Extremely Disappointed – Would Not Recommend

Our recent stay at this hotel was a major disappointment. From the moment we entered the room, it was clear that cleanliness and maintenance were not a priority.

There were visible stains on the sofa bed and the bed linens, which made us question whether anything had been properly cleaned. The AC unit was leaking water onto the floor, creating a safety hazard and making the room even more uncomfortable. The chair in the room was filthy – we didn’t even want to touch it, let alone sit on it.

To make things worse, the TV didn’t work at all, and neither did the dishwasher, which was especially frustrating since we chose this place for its “fully equipped” amenities. We reported all these issues to the front desk, but the staff were completely unhelpful and dismissive. It felt like they just didn’t care.

For the price we paid, this was an unacceptable experience. I would strongly advise against staying here until serious improvements are made in both cleanliness and customer service.

Friends_and_family Family

4/10

Poor

02 Jul 2025

Max

Poor Property Maintenance

Leisure Family

6/10

Pleasant

02 Jul 2025

Verified traveler

Okay for the price!

The room is okay — it has a small kitchen and a mini fridge, which is convenient. However, the bed is uncomfortable; you can feel the coils shifting every time you move. The bathroom is spacious with good water pressure. The internet connection is very poor. The location is close to Midi Station and just minutes from many tourist spots, but the surrounding area is quite dirty.

Partner

2/10

Poor

30 Jun 2025

Tojumol

Appauling

Flies everywhere. Stinks. Electricals sticking out

6/10

Pleasant

27 Jun 2025

Verified traveler

Fine, I guess

Getting into the building the first time was a nightmare, we weren’t told to use a different keypad after dark and someone going into the building told us. The power went out (in the whole building, I think) and then was fixed, but our toilet stopped working and despite being told it would be fixed/ someone fixed it when we were out, it was never fixed. We manually flushed by pouring pots of water into the toilet. There was a small kitchen area that we were able to use without fail to cook some meals which was nice.

Friends_and_family Friends

6/10

Pleasant

26 Jun 2025

Sinead

Although the location was convenient for me the apartment was tired and not particularly clean. The WiFi was also temperamental.

Leisure Self

10/10

Exceptional

15 Jun 2025

Martin

Clean and tidy. Lots of amenities in the room (TV radio kettle crockery). Very friendly staff. Raphael in particular. Would definitely stay there again.

Leisure Self

6/10

Pleasant

14 Jun 2025

Anmoyul

We got welcome to properly I feel like the outer doesn't look very good but once your entire looks quite nice the main issue I came across was so air conditioning within the hotel for whatever reason every single towers spending a more than three hours in the room minus was getting blocked every time and the sink water was in flowing properly the kettle was filled up with tulk inside and they could have maybe given more to paper for five days stay and the bed was not really a double bed was actually two single best stuck with each other

Partner

10/10

Exceptional

12 Jun 2025

jean claude

The property was clean. I will recommend this to my friends.

10/10

Exceptional

11 Jun 2025

Mabon

This was a good stay very standard but clean and nothing wrong, area is abit dodgy with people stealing but nothing really to worry about if u keep your stuff safe on you but overall perfect for us group of lads that were watching the football

Leisure Friends

6/10

Pleasant

11 Jun 2025

Whitney

It’s fine for a 1-2 night stay. It’s close to the city center and some great landmarks. Only thing as a young woman solo traveler is that it felt really unsafe. There is a lot of garbage, graffiti, and homeless people surrounding the hotel. However, the staff was absolutely wonderful and very accommodating. Just a very very run down building and unsafe area.

Leisure Self

6/10

Pleasant

11 Jun 2025

Stephanie

We had a pleasant stay but there was a few issues, wifi did not work at all, shower was leaking, very

Partner

6/10

Pleasant

10 Jun 2025

Bradlee

Room was ok, shower was terrible and upon checking out human feces was on the stairs to access the floors, so we obviously opted for the lift this time!

Leisure Friends

4/10

Poor

09 Jun 2025

Mohanned

Was not the best, room was uncleaned, they changed room but still was not very clean even after being cleaned

Leisure Self

2/10

Poor

08 Jun 2025

Artiom

There was a plenty of issues. Everything started from the missing of full check-in information (and that was not just my issue: simultaneously with me arrived 2 other people who made booking in Midi 33 and they all suffered of same reason. We spent about 40 minutes in the lobby trying to call to host and to get proper instructions for getting the room keys).

Cleanliness in the room was very poor. A lack of soap or shampoo in the bath. Broken furniture (kitchen counter and dining table). Wifi was so poor, that I would say that “there wasn’t wifi”!!!
Locks and some handles of interior room doors (in toilet, bathroom, and one sleeping room) were broken or they didn’t properly work!

Area of the building is very dirty and unpleasant.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Aleksandar

There is no Serbian country to select for the App. English is fine to be the language, and EUR to be the currency

8/10

Excellent

04 Jun 2025

Verified traveler

Good Location

The stay was good, and the location is close to the main attractions of the city. However, there were a few issues. The sliding door did not lock, which is a significant security concern. Fortunately, there was another door with a lock that we used to secure ourselves at night. Additionally, the center table had a piece of wood sticking out, which could be a tripping hazard for guests. Lastly, the single sofa needs to be replaced, as the leather is peeling off and creating a lot of debris.

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Charles

Big room. Like a house. Very clean.

Leisure Family

10/10

Exceptional

31 May 2025

Latifah

Amazing location so close to train and tram and the city. Beautiful condition and amazing views and such a great price staff are always bailable to help even at midnight when I arrived. Enjoyed every second of our stay. Pictures are after the stay so not as presentable

Leisure Family_with_children

8/10

Excellent

30 May 2025

derek

Clean great location would stay again

Partner

4/10

Poor

25 May 2025

Verified traveler

Mediocre servicio de limpieza

No esperaba mucho y aún así me decepcionó. Encontré calcetines de huéspedes anteriores debajo del sofá, eso no tiene ningún tipo de justificación.

Friends_and_family Family

4/10

Poor

23 May 2025

Julie

Need to fix access keypad.

Regret booking this hotel. Area feels unsafe and key pad for access to hotel most hours of the day doesn’t work properly. Door left open at back emergency exit at all times. Good points: Room was basic with large desk. Great shower. Would not recommend or stay again.

Partner

8/10

Excellent

22 May 2025

Mirela

The refrigerator and the TV set didnt work at all days we stayed.

Partner

4/10

Poor

19 May 2025

Andres

The suite itself is good, but it has not been maintained well. The tub/shower was all rusty and had side panels and nozzle pieces falling off. Water would leak and flood the entire bathroom floor. The suite had a double bed in the main bedroom; two singles in a smaller room; and a sofa bed in the living room. The suite itself was due for a deep clean, with some wall and sofa stains.

Leisure Family

4/10

Poor

18 May 2025

Lexter

First impression was great. The unit is spacious and looks good but a lot of things was wrong in this place. Wifi and tv controller not working, leak on the bathroom, empty body wash bottle. Im so disappointed. Dont book here

Leisure Friends

6/10

Pleasant

18 May 2025

Issa

There was no wifi. It ended up costing me a lot due to that fact. Made the end of travelling all day the coming back home a bit annoying.

Leisure Family

10/10

Exceptional

17 May 2025

Aimee

Amazing

Huge spacious apartment for 6 friends, came with a spacious balcony which made our trip as the sun was shining the whole time. Beds and towels were clean. 15 minute walk into the centre which we did not mind and used like scooters / just walked it. Extremely worth the price.

Friends_and_family Friends

4/10

Poor

16 May 2025

Sucel Fernandez

I like its location and size. The apartments have potential but unfortunately is not well clean or maintained. Wifi, TV or AC didn't work. The shower door was falling down and the bathtub had mold and a big brown stain.
The property needs a lot of TLC and could be a great option.

Leisure Family

2/10

Poor

09 May 2025

Mark

Very terrible they only gave me one towel and no wifi

4/10

Poor

03 May 2025

Joshua

Cheap and not very cheerful

Apartment was distinctly average. TV didn’t work, WiFi didn’t work, 1 lift didn’t work, hairdryer didn’t work and the bath had no plug so, you guessed it, didn’t work. In a dodgy area but close to the centre. Good if you are on a budget and don’t care about the property. By other reviews it seems these problems haven’t been resolved for a month.

Partner

2/10

Poor

28 Apr 2025

Alfie

Complete disappointment.

Honestly just didn’t feel like I got my moneys worth nor did I feel safe. The door was faulty, it locked but was moveable and could’ve been broken into. The description did not match the reality of the room. The hotel’s WiFi isn’t working and they failed to inform us of this. When asked about compensation they said they have a no refunds policy and that was the end of it. The building wasn’t clean: graffiti, trash bags on the floor, rubbish on the floor. It is not at all in a nice area, we were attacked right outside the hotel which isn’t their fault but it says a lot about the place it’s located. One of the bed side tables was broken, and there was hair in the shower when we got to the room. Honestly very disappointed.

Partner

2/10

Poor

27 Apr 2025

Abdel

Elevators broke suddenly without prior notice!

Everything was fine in terms of room condition and cleaniness.

Until the check-out time where I was on the 6th floor and had 2X20Kg bags. All elevators broke down!

I wanted to catch the bus so I carried them all down by myself. This is very terrible thing to happen!

At least they should have mentioned earlier that all elevators will stop!

6/10

Pleasant

20 Apr 2025

Kayleigh

Fine

The inside of the flat is nice, it’s very spacious so that was good. There were amenities like a fridge but no kettle/coffee machine. It’s a short enough walk to Midi station but it’s not an especially pleasant area. Close to the tube station to get further to the centre but we walked it and that was a short distance. Good if you need to be on that side of town.

6/10

Pleasant

17 Apr 2025

Andy

It was ok. Friendly receptionist

Leisure Partner

4/10

Poor

16 Apr 2025

Rosita

This place is terrible. Sure the room was spacious and it's located in a great city area but this place is god awful. Unless you're in a desperate situation go to another hostel in the city. This morning the elevator didn't work and I almost missed my ride. NOPE.

Leisure Self

6/10

Pleasant

16 Apr 2025

Bharat

We stayed for 3 days in your hotel apartment. While the room itself was clean and comfortable, we were extremely disappointed with some major inconveniences:

No internet throughout the entire stay — despite multiple complaints, the issue was never resolved. This disrupted our work and communication.

Lift was under maintenance during checkout. We had to carry our kids and few bags down 10 floors by stairs, which was physically exhausting and unacceptable.

We had paid extra expecting lift access and modern conveniences, which were not available when most needed.

This is not the experience we expected for the price we paid. We request compensation for the lack of services — especially for:

The non-functional internet (essential in today’s travel experience)

The inconvenience and risk caused by lack of elevator service.

Also, We could have missed our train to Amderdam.

Please let us know how you plan to compensate for this unsatisfactory experience.

Leisure Family_with_children

10/10

Exceptional

13 Apr 2025

Ziaul

Nice room

Leisure

8/10

Excellent

28 Mar 2025

Robert

It's a budget property, in a less than popular area, close the the midi station and a short walk to everything in the city centre.
The out of hours arrangement was perfectly ok, though getting through the front door was challenging. All the icons were rubbed out, so makes it difficult to press the right keys, but they've promised to replace the key pad. Sadly the WiFi was none existent, pretty poor when all cafés and centres have copious WiFi in this developed city!! But sadly not at Smartflats Midi B! The rooms were clean, if a little cheerless, and came with all the necessary equipment. Only one lift out of four was operating, would have been scary if this one had gone down too. Not good really. The staff were friendly and courteous, but didn't seem to have \"help\" in their vocab, not an easy situation when there's no WiFi either..

Leisure Partner

8/10

Excellent

06 Mar 2025

Hiu Man

Bad experience of night arrival

Key pad (number 2 & 5) of the night entrance is not working properly. We cannot open the night entrance so we need to wait outside. We call the phone but nobody pick up.

Partner

2/10

Poor

15 Feb 2025

Verified traveler

Me sentí engañado

Contexto: Estamos viajando y haciendo home office así que seleccionamos apartamentos con ciertas características.
En este alojamiento el wifi no funcionó nunca durante nuestra estancia, la lavandería no funcionaba, de los 4 elevadores… 2 son para empleados, 1 está averiado y el otro además lo usa en personal de limpieza. Si quieres cocinar hay menos del 50% de los utensilios (solo teníamos 1 plato plano y ningún cuchillo de cocina). Además está sucio y lo peor es la actitud del personal. Espero que este comentario ayude a que mejoren

Business Partner

10/10

Exceptional

01 Feb 2025

Dennis

Good for families

It’s a good place to stay solo or with family. I had an issue with the WiFi at the apartment, but they managed to provide it by other means. I would definitely recommend it to anyone coming to Brussels.

Friends_and_family Family

2/10

Poor

18 Jan 2025

Arlette

Room has bed bugs. Key access to the hotel is a pain to get in. So, after 6 pm when the front desk leave is hard to in. Especially if you’re a woman, it can be dangerous. Be careful ladies

Business_and_leisure Self

2/10

Poor

12 Dec 2024

Sam

AVOID!

Where do I start! From the moment we walked through the neighbourhood to the hotel, we both knew it wasn’t going to be a pleasant stay.

The room was very spacious which is the only good thing to say about the property, but the cleanliness of the bathroom, the bed and the sofa was dismal. The bed was not very comfortable and stained; the same to be mentioned about the sofa.

The TV did not work but wasn’t a deal breaker for us as we were there to explore the city, but just another thing to add to the list of reasons not to stay.

To top the stay off we had no electricity on the second night and the bathroom had a ceiling leak above the towel rail which had been mentioned in previous reviews and has clearly not been taken care of. Not to mention a health and safety hazard.

It’s up there with one of the worst experiences I have had staying in accommodation.

Leisure Partner

8/10

Excellent

11 Dec 2024

Nora

Estuvimos tres días, el hotel estuvo bien, aunque inicialmente tuvimos dificultad con la entrega de la clave de ingreso pero se solucionó. Mejoraría la ventilación del baño .

2/10

Poor

05 Dec 2024

Ansh

Terrible experience. Do not recommend to anyone. The service personnel are not helpful at all.

Leisure Family

8/10

Excellent

03 Dec 2024

Tiffini

Overall, it worked for me, close to public transit and very spacious. I don't like that the staff does not clean the room while you are there and that the front desk hours are 10am to 6pm (Belgium culture), I arrived later than that and had no clue on how to retrieve my key or how to get in to the first door, which does have a number code entry. Thankfully some girls were coming in and they informed me on how they retrieved there info, via email which I did find and I was able to get in. So if you are coming after hours please make sure to check your email for front door code and box code to retrieve your key.

Leisure Family

2/10

Poor

29 Nov 2024

Henry

The matress had broken springs making it a triangle, heater was broken, dishwasher was broken, patio door was broken, and everyone got bitten by bedbugs on the 3rd night, causing us to leave a day early.

Leisure Family_with_children

6/10

Pleasant

28 Nov 2024

Pablo

Below average

Stayed in a 2 bedroom apartment, the beds were comfortable but the bathroom needs major renovations. The shower was previously a hot tub, had no door so water got out and only had 1 towel for a 5 night stay and several corners had mold. The last 2 days the elevators didn't work and no solution was given. For the price its ok but would not recommend long stays.

Business

6/10

Pleasant

26 Nov 2024

Richard

I enjoyed that there was a kitchenette in the room as well as the whirlpool bathtub w/apt only water heater.
There is no TV service to the TV in apartment, there do not have a subscription for service in building. The area nearby the aparthotel doesn't seem that safe. I think there is some drug use in the area. I was followed out of the nearby Lemmonier tram station...Luckily there was a couple walking ahead that I was able to catch up near until I got to the hotel. I like there is a security code to access the front door. There are four elevators in 10 floor building... only 1 working elevator (2 are permanently out of order, 1 is temporarily out of order.). During my 6 night visit, the 1 working elevator was not working for 2 nights.

I could put up with all of the issues if this hotel was in a safer neighborhood.

Leisure Self

2/10

Poor

20 Nov 2024

Alejandro

I’ve stayed in lots of Hotels around the world and never had a situation like this, this property is just terrible. The cleanliness let a lot to desire. A broken curtain and the tv did not work in the room. A very bad smell coming from the pipeline. I mean I can keep going on. It is a dated building that needs a lot of work. I think the idea is good but the execution is so wrong.

Leisure Partner

2/10

Poor

02 Nov 2024

Quinn

Some of the worst wifi on the planet. My partner needed wifi for an important meeting but when we got there the wifi was unusable. We talked to the front desk who said yeah it sucks but couldn't help us. Needed up paying for data. Place was clean enough but the place didn't have any pots or knives. Overall it's not a great place to stay but at least it's cheap. You get what you pay for.

Leisure Partner

10/10

Exceptional

01 Nov 2024

Ismaila

Good Stay and Close to everything

We had a good time. Staff were very helpful as our initial apartment had problems and they provided an alternative.

Friends_and_family Family

6/10

Pleasant

31 Oct 2024

Theresa

Great location

Nice location. Friendly receptionist

Friends_and_family Friends

10/10

Exceptional

31 Oct 2024

Etienne

Access to many things. Especially transportation.

4/10

Poor

30 Oct 2024

Hibah

Poor housekeeping

The property itself is very lovely- a beautiful view. We arrived to the flat which smelt off and had an unusually bad lingering smell. Opening a window luckily got rid of this. But when closed came back. We notice the bathroom did not look like it had been cleaned and found various hairs in the shower tub- we then followed to ask the man in the reception, notifying him of the bathroom and requesting for it to be cleaned. As we were on our way out to go explore he had said this would be done now. When we arrived back later in the evening- no cleaner had come and the bathroom remained in the same condition which we were not happy with. As we were leaving the next day we decided not to say anything further but we were not happy.

Partner

10/10

Exceptional

27 Oct 2024

Michael

Two Days in Brussels

Very pleasant stay in Brussels. Extremely quiet building with friendly and helpful staff members Only a 15-minute walk to the historic center of Brussels. The neighborhood made me feel like I was back in the Middle East amongst friends.

Self

4/10

Poor

27 Oct 2024

chris

filthy dishwasher
dysfunctional tv
leaking jacuzzi
lack of customer service skills
poor internet broadband

Leisure Family_with_children

10/10

Exceptional

26 Oct 2024

Daud Haji

Value of Money

It was amazing stay, extend one day more also.

Partner

4/10

Poor

25 Oct 2024

Daisy

Terrible WIFI and uncomfortable bed

This was an experience to say the least. When We arrived at the property check in was smooth and helpful staff. Huge room and adequate kitchen equipment. However within an hour of being there the ceiling in the bathroom started leaking and it had clearly not been the first time there was this issue: we rang support and they said give it an hour see if it stops. It eventually did stop after we mopped it out with our towels. The WIFI DOES NOT WORK, they tried fobbing us by saying they were having maintenance done but that is lie. So don’t expect WiFi. And bed is very very old and not comfortable. If they changed their beds and got WiFi I would reccomend.

Partner

6/10

Pleasant

24 Oct 2024

Anthony

Poor service poor facilities

Leisure Partner

2/10

Poor

24 Oct 2024

Valeria

The place was dirty, they don't have any maintenance for the building. Only one pillow, the bed is terrible and old. It's self checking, but the keys are available to any body on the building, so is not save at all. We actually didn't stay, it's a cheep apartment building in a dangerous neighborhood.

Leisure Friends

4/10

Poor

22 Oct 2024

Sengmany

Good for whom want to save Money and big family. Not good for Couples or single. No wifi , no Cable TV. Walked 15 minutes to The Grand Palace and Shopping. Not bad .very noisy.

Leisure Self

2/10

Poor

20 Oct 2024

Phil

Do not stay at this hotel. Go elsewhere.

Do not stay at this hotel. Only 1 star because we can’t rate it zero. Dangerous area for pickpockets & we were robbed and injured opposite the hotel.

Hotel is run as cheaply as possible. Would not stay at a Smartflats hotel again. Almost every guest has trouble with the almost illegible entrance number pad which should be replaced. Instructions are vague, because you can’t read all of the button characters. Other guests had trouble accessing key security box as no one was on duty at reception. No one on duty in hotel from 6pm to 10am. Telephone assistance was inaccurate.

VERY slow internet.Only one of four elevators works. Only one person on the service desk to assist but didn’t when we asked for more toilet paper. He said the hotel had run out and more would be in “tomorrow“. It wasn’t, so we went out and bought our own from a nearby store. Bedding was okay but a spring in our mattress kept one of us from sleeping. Strange stains in the plastic shower floor. The drapes on the window did not reach the bottom of the shelf so we had to place jackets and bags there to keep the early morning sun out. A 1st floor fire escape door was left open one day, so anyone could have entered the hotel from neighbouring buildings. Go elsewhere.

Partner

10/10

Exceptional

17 Oct 2024

Jerome

Very nice apartments

6/10

Pleasant

14 Oct 2024

JT

Great location and safety. Price was fair. There were no towels and getting them was difficult. Location and view were awesome

Leisure Family

6/10

Pleasant

09 Oct 2024

Marcela

Apartment was good However it was not clean! Neither were the public areas of the premises, tv never worked, one of two elevators never functioned. Balcony wasnt accesable as door to it was broken. Towels were not clean n very poor quality. No cleani g service dispate we stayed 8 nights, so we purchased a mid stay cleaning but no one show up n claimed they didn't have linens therefore they never showed up for the paid service (which we were refunded for) requested a second pillow was denied claiming request should have been made prior to arrival!!

Leisure Partner

2/10

Poor

06 Oct 2024

Amneet Kaur

The property dealer company does not have any method of communicating with their clients. Their mailbox is full, no phone number provided and no reception desk at the property so the clients cannot get in touch with them in emergencies or if another situation arises.
I tried every method of communication but was unable to reach to them. I would not suggest anyone to book accommodation with them.

Business Self

8/10

Excellent

27 Sep 2024

Sanaz

Cozy bed but the shower leaked ans only has half doors

Partner

2/10

Poor

15 Sep 2024

Philip

Terrible, dirty, lack of communication, unclear about many policies, many hidden fees, room service didn’t want to clean my room when I found hairs and stains on the bedding and bathroom

Leisure Self

8/10

Excellent

13 Sep 2024

JULIO

Well located and beautiful big apartment. However, the bed was horrible; should be replaced.

Leisure Partner

8/10

Excellent

11 Sep 2024

Shan

Overall good experience but had a few problems. Both toilet door handle were loose and came off, no soap and shower gel in main bathroom. Good space and amazing view of the city.

Leisure Family

10/10

Exceptional

10 Sep 2024

Sarah

Had a lovely stay in this flat with a large spacious apartment and a comfy bed. It was close to the stariom and had easy access to the city xentre for everything we meeded. Would recommend this place

Leisure

4/10

Poor

20 Aug 2024

Adrian

If only one good thing is the price and the location (close to attractions) but not good for families mostly because also the area was a little shady. You dont feel safe in this area, we avoided walking there at nigjt. In a nutshell maybe good for students looking for a bargain but not a good option of you really want to enjoy Brussels.

Leisure Family

8/10

Excellent

14 Aug 2024

Jonathan

Very nice stay with cheap prices which me and my friends enjoyed, only reason it is not a 5 star is due to missing things like tea towels and shower heads.

Leisure Friends

2/10

Poor

07 Aug 2024

chana

The bathroom had mold- which is a health hazard however, nothing was done for this. The room had multiple things broken. We had a cockroach crawl on us in the bed.
They were unwilling to work with us in changing the room or giving us any sort of refund.

Leisure Family

2/10

Poor

06 Aug 2024

Guytha

Horrible maintenance, beautiful place

It’s a beautiful apartment, but it has very bad maintenance. There was foul smell, we had to change apartments 3 times, first because there were no drapes over the windows, water was leaking heavily under the bathtub to the point of overflowing into the carpet. Their customer service is horrible, one day we were locked downstairs, it took them 3-4 hours to over 24 hours to find a solution. Due to such lack of professional assistance. Overall it was a very bad experience.

Friends_and_family Family