Name: Banff Park Lodge Resort
Address: Lynx Street, 201, Banff, T1L 1K5, CA

8/10

Excellent

26 Jul 2026

David

2 blocks away from the hospital

6/10

Pleasant

25 Jul 2026

Richard

Still under renovations, but will look awesome when complete.

10/10

Exceptional

25 Jul 2026

Valerie

We enjoyed our stay. We were forewarned about ongoing construction updates on the property but found there is also construction happening on the street and right next to the property as well. The room does heat up too much at night and we were unable to control the temperature setting. Other than that, the hotel is located in a very convenient area. Walkable to all area restaurants and shops. The staff was very friendly. We would consider staying here again after the construction is complete.

8/10

Excellent

25 Jul 2026

Jennifer

The hotel was undergoing renovations to the lobby when we stayed, however this did not impact our stay.
Clean and tidy hotel with nice size room close to the centre of town and within walking distance of many attractions.

10/10

Exceptional

24 Jul 2026

Parisa

Location,staff,cleaning all services were excellent

10/10

Exceptional

24 Jul 2026

Sandra

Made most welcome and everyone helpful. Very comfortable and spacious room. Thank you

2/10

Poor

23 Jul 2026

Bharat

Absolute zero on hygiene. Found hairs in the bath tub. Provided a room where you could hardly get in the toilet. Zero chance if you were in a wheelchair or even slightly disabled. Find another hotel. Management could not care less.

10/10

Exceptional

23 Jul 2026

Carrie

Great newly renovated rooms!

10/10

Exceptional

22 Jul 2026

Lindsay

We really enjoyed our stay at the Banff Park Lodge despite the current hotel renovations. The front desk staff were kind and helpful and responsive to our requests. We received lovely treatment for our anniversary and our daughter’s birthday as well. The room was clean and the balcony was nice. The pool, hot tub and steam room were wonderful. We also appreciated how close the hotel was to the town, restaurants and shops. We will definitely come back and stay again! Thank you so much!!

8/10

Excellent

21 Jul 2026

Elaine

New renovation, room looks clean , convenience distance

Family_with_children

10/10

Exceptional

20 Jul 2026

Jasmine

Clean rooms, friendly staff!

Family

10/10

Exceptional

20 Jul 2026

Laura

Close to town and easy to walk everywhere!

Friends

10/10

Exceptional

20 Jul 2026

Tsz Lok

Best location. Spacious and clean rooms. Friendly staff.

Friends

10/10

Exceptional

20 Jul 2026

Elizabeth

Amazing staff!!!!! And awesome location in the heart of Banff. I would stay there again.

Friends

6/10

Pleasant

20 Jul 2026

Mikan

Great location! Concierge was super helpful, but the front desk during my stay…not very friendly :( Note that they are currently going through through renovations.

Self

10/10

Exceptional

19 Jul 2026

Viviane

Fantastic location. Staff were extremely friendly and helpful. Rooms were clean and nice size. We had mentioned that it was a birthday vacation and we had a bottle of wine awaiting us in the room. The only disappointment was the Asian buffet. The quality and selection poor.

Family

10/10

Exceptional

18 Jul 2026

Bobby

Beautiful hotel! The on site morning buffet breakfast was 5 stars for the food options available and loved that as soon as you sit down you can begin eating immediately which works great for when you have places to be. Also, loved the comfy beds and detachable shower hose which is great for bathing small children. The location is prime and loved the gas stations, grocery store and the town all either across the street from hotel or very short walking distance. The only thing to be aware of due to it being an older remodeled building they do not have regular A/C units but have climate controlled which recirculates the air from the room. One night the vent was blowing out warm air and they came and had to open the slider to let in cool air from outside at night for the unit to produce cool air.

Family_with_children

8/10

Excellent

18 Jul 2026

Jan

Fitness center is tiny, room was very stuffy and close to the road.

2/10

Poor

17 Jul 2026

meenakshi sundar

This property going through renovation.
Everything was very difficult, parking, staff, amenities.
They force you to use their app.
Staff clearly says, if you bok through the third party, no help!!
Way too expensive.
Wonder why popular travel busses were there? Do they get a better deal?
No better than a cheap Motel

6/10

Pleasant

16 Jul 2026

Walter

It's a very good hotel, but still undergoing a lot of construction. Do not expect to have your room ready much before 4:00. I stayed there two nights, a week apart. Both times I arrived a bit early, hoping to relax in my room. Both times I got in just before 4;00. It's a very popular tourist hotel in downtown Banff, so expect crowding.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Rosemary

Close to everything

Family

4/10

Poor

15 Jul 2026

Sheri

The parts that were done with the construction were very nice. We had an updated room but the AC was not great and the room would not get colder than 72 degrees. We also caught a carpet nail in our tire from the parking garage due to the construction and the staff didn't seemed to care that we incurred the costs and had to spend our entire morning at a local tore shop before we could leave.

Family

8/10

Excellent

15 Jul 2026

Yanfei

Excellent location

Family_with_children

10/10

Exceptional

13 Jul 2026

Asha

Great Location and walkable to many restaurants and activities in and around Banff - Rooms recently updated and beautiful

Family_with_children

10/10

Exceptional

12 Jul 2026

Supreet

Everything was super cleaned and really liked the timely maintenance of the rooms. Staff was very nice and informative.

Family

10/10

Exceptional

11 Jul 2026

Kathleen

The experience was amazing from start to finish - friendly staff, easy check in, clean room, excellent pool area, location was perfect in central Banff, parking was free and safe / secure, and check out was easy. No faults with this hotel. Location was everything !

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Jad

We loved the room and amenities.

Partner

10/10

Exceptional

10 Jul 2026

Ghazanfer

Super nice place ! Clean well maintained. The staff is friendly, and courteous . The facility has free parking, they provide a bus pass for all the guest. The bus stop is in front of the hotel so it’s very convenient. There is a convenient store across the street behind A&W restaurant.
The hotel has a hot tub and a spa. The view from the hot tub and spa is amazing.
I will recommend this lodge.

8/10

Excellent

10 Jul 2026

Nicole

All was good

10/10

Exceptional

10 Jul 2026

Diptejkumar

I stay over there with family. It was a great stay

Family_with_children

10/10

Exceptional

10 Jul 2026

Kathryn Rose

I stayed for five nights for a holiday with my two teenaged sons. The hotel itself is very nice and clean. Rooms are newly renovated and have a mini fridge, a microwave, a coffee maker and a kettle. This gave us a chance to buy some food and snacks at the grocery store and have breakfast quickly and easily in our room before our Rocky Mountain adventures. The location is great. Very close to all restaurants and shops in the town, but tucked just slightly back so that there is no street noise. My sons used the pool and hot tub, they said it was great. Everything was less than a ten minute walk—bike rental shops, bus stops, coffee shops and bakeries, restaurants, trails, groceries, gift shops, the Banff sign. I would highly recommend this hotel to my friends and family and to anyone planning to stay in Banff for a few nights.

Family

8/10

Excellent

10 Jul 2026

Christine

The hotel was really nice. I didn’t have a great view from my window but the rest of the room was amazing. We absolutely loved the pool, and the location was pretty good so everything was within walking distance.

I will say the one downside was the staff seemed ill informed. During the time I stayed I asked if I had to get a park pass and two different people at the front desk said yes. But when I looked it up it said I don’t because the government was allowing people in national parks for free. When I mentioned it, the person at the front desk had no idea. So she asked the concierge who said I had to get a special Canada Strong pass and need to go to the visitor’s centre. I did that and they said it’s not a physical pass and I don’t need to register. It’s just automatically free if I come during those dates. This was a bit annoying because 3 staff members at my hotel didn’t know about this and they probably should since they work in Banff.

Family_with_children

10/10

Exceptional

09 Jul 2026

Mark

Great job to all the staff. Lots of construction during our stay but overall an amazing trip.

Family_with_children

6/10

Pleasant

09 Jul 2026

Dolphin

Good location

Family_with_children

10/10

Exceptional

08 Jul 2026

Natalie

Lovely room, very quiet, and the beds were fabulous and comfortable. Parking does cost $14 extra per day, but it was very convenient. We didn't try any dining there.

Family

10/10

Exceptional

08 Jul 2026

Pranay

Staff was helpful and considerate. We were surprised by the celebratory gift in our rooms and lovely views. Rooms were large and spacious with great amenities and free parking. Will come again!!

Partner

10/10

Exceptional

08 Jul 2026

Pamela

Last minute decision to go to Banff and so happy there was a room available last minute, in town, and in July! The lodge is almost complete with its renovations, the room was already done, just the lobby left to be completed. Can't wait to come back to see it when its done! Staff were all so helpful and kind. The gal at the bar was an adorable young lady from Austrailia, sorry, I dont recall her name. Thank you, we will be back!!!

Partner

10/10

Exceptional

08 Jul 2026

Robert

Very quiet, despite the construction. The workers respected the guests and kept the disruption to the minimum. Nice room, we will be back!

Partner

2/10

Poor

08 Jul 2026

Anne Marie

Location is very good. That’s about all for the good. Rooms are dated and very dark. Cleanliness was lacking. Staff is cold and unhelpful. Unfortunately most of hospitality and activities in both Banff and Jasper are owned by an American company called Pursuit so regardless of where you stay, chances are it’s owned by them. Most of the staff are young exchange students so they don’t seem to really care about guests. Very disappointing

Family_with_children

8/10

Excellent

07 Jul 2026

san jade

Clean room, helpful staff, great location

Family

8/10

Excellent

06 Jul 2026

Graham

On arrival Banff was crammed with traffic, made worse by construction and road closures. Then found construction work ongoing at the hotel. Initially not impressed. However things took an upturn, as the staff were fine, and the room spacious, clean and well appointed. The breakfast buffet choice was all I could wish for, and dinner options excellent. Traffic flow the next day eased and Banff was fun, particularly as the hotel is in a central position.

Self

10/10

Exceptional

05 Jul 2026

Mario Mikel Jr.

Higly recommended!!!

Partner

10/10

Exceptional

05 Jul 2026

Stephanie

Everything was good. There was construction at the hotel which we were warned about but the hotel did a good job of blocking off areas and making things accessible. There was also town construction outside of the hotel and that made a few things a little more complicated but it was fine. Underground parking was very nice to have and the location was great.

10/10

Exceptional

04 Jul 2026

Cherian

Very centrally located, decent rooms with amenities, efficient housekeeping, excellent breakfast though a bit pricey, courteous staff and convenient paid parking options. Unfortunately renovations were ongoing so was a bit of an inconvenience.

Family_with_children

8/10

Excellent

04 Jul 2026

Fauna

Clean modern rooms

Partner

8/10

Excellent

03 Jul 2026

Adam

Overall nice place to stay. Convenient location to the shops and food.

Partner

10/10

Exceptional

03 Jul 2026

Bimal

Central location

Partner

10/10

Exceptional

02 Jul 2026

Usha

Loved this place . Staff was friendly . Extremely close to the downtown

Partner

10/10

Exceptional

02 Jul 2026

Morie

location close to shops and restaurants, fast check in. restaurant for buffet breakfast was excellent. easily accessable

Family_with_children

8/10

Excellent

01 Jul 2026

arnessa

Spacious room. Carpet in elevators is dated, but in the rooms looked up to date. We were there during construction, but it will be a great place once complete. The resort is in a perfect location and we would definitely stay here again!

Partner

6/10

Pleasant

30 Jun 2026

Sheldon

Extremely disappointing stay. The hotel failed to disclose that it was undergoing major renovations. The lobby was under construction, and getting to both the front desk and the rooms was confusing, inconvenient, and frustrating.

When I raised my concerns, I was promised complimentary parking as compensation, but it was never applied to my bill. No discount was offered despite the significant disruption.

I would not have booked this hotel had I known the true condition of the property. Very poor communication and customer service.

Partner

10/10

Exceptional

29 Jun 2026

Jamie

Location is going through some renovations that seem to be confusing at first. The staff explained everything during check in and kept in touch with us throughout our stay. The city of Banff had a power outage for many hours during one of the days we were there but the front desk kept us informed throughout the day with updates with the power issue. Overall was an awesome place to stay. Convenient to downtown Banff and easy drive to all the spots we wanted to visit.

Partner

10/10

Exceptional

29 Jun 2026

Mariana

Everything was nice except for the fact that there’s no lunch available for room service or at restaurant :(

Friends

10/10

Exceptional

27 Jun 2026

Jennifer

We were in town for the half marathon & really enjoyed how close the hotel was from everything. It was quiet even though they were under construction. The staff was very nice. Parking under the building was easy to get into.

Partner

10/10

Exceptional

27 Jun 2026

Anna Famela

Great location and friendly staff

Family

6/10

Pleasant

26 Jun 2026

Steven

We realized they were remodeling but the
Employees were very disorganized

Partner

10/10

Exceptional

26 Jun 2026

Mandylyn

We had a great stay here! Amazing location. The main entrance was under construction while we were there which we were previously advised of, but other than that, the place was beautiful, well-maintained, and we were very happy with our stay.

Family_with_children

8/10

Excellent

25 Jun 2026

Ladia

.

Family

8/10

Excellent

25 Jun 2026

Emma

Lovely renovated room although would use some more lighting as it was a tad dark. Also, the bathroom was quite small especially if travelling with 2 or more people. Clean and great location.

Family_with_children

10/10

Exceptional

24 Jun 2026

Kathy

Hotel was very clean. They were in the process of updating all of the rooms. Parking available and even if u checked out the following day, the hotel allowed u to keep your parking spot so u could go and explore the area.

Family

8/10

Excellent

23 Jun 2026

Suzanne

We loved our room. Nicely accommodated and we had a lovely view. We sat out on our balconey alot. It was a little disappointing that the lobby was under construction but we were advised of that ahead of time. We did not use the pool at all just because we did not have time to do so. Overall the location was ideal and we look forward to coming back when all the renovations are complete.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Laurie

It was a really good stay. But during my time there, the loca5ions was undergoing significant renovations. This didn't detract from the stay significantly but meant there was an occasional moment where you came out an elevator to be greated to a workman up some step ladders. It also meant the room was dustier than normal. However, the hotel compensated for this by giving me complimentary access to the breakfast buffet. The staff were also great and incredibly efficient. Likewise the main facilties remains completely availabl, so any disruption by the work was minimal. I'd definitely stay again if I return to banff.

Self

6/10

Pleasant

21 Jun 2026

Colm

I have stayed here twice before and found this a hidden gem but the latest time was the worst. The hotel is undergoing major renovations and half the place is under construction. It is also double the price I paid compared to just 4 years ago and is the most expensive hotel I have ever stayed. The TV didn't work, the alarm went off at 6am,qnd they strictly enforce the 4pm check in. $600+ a night? I think I am done with Banff. It will be a victim of its own success.

Family_with_children

10/10

Exceptional

21 Jun 2026

Laura

Awesome stay.

8/10

Excellent

20 Jun 2026

Lisa

The property would have been five

10/10

Exceptional

19 Jun 2026

Nathaniel

The remodel is really well done. The rooms are very nice and well appointed. The staff were super nice and very helpful. You could not ask for a better location. The lobby was under construction, but they personally called everyone in our group to inform them. They also sent emails and text messages so that we were aware. I highly recommend this property for you Banff experience.

10/10

Exceptional

18 Jun 2026

Laura

Lobby under construction. Rooms were very nicely updated.

Family_with_children

10/10

Exceptional

17 Jun 2026

Jinny

Location and buffet breakfast excellent
Beds were comfortable and room was very clean Staff at the. He kin was very helpful and friendly.

Family_with_children

4/10

Poor

16 Jun 2026

Robert

Booked this room about 8 months ago and, at that time, was told there would be some minor construction going on during our stay. Well, minor doesn’t explain it at all. They are doing a complete makeover of just about all of the hotel. We had to walk the entire distance of the hotel, from the temporary lobby to the stairwell at the opposite end. After 4 days, they closed off the part of the hotel we were using and re-routed us without any notice at all. We stayed on the second floor and did not have access to the elevator that stopped at our floor. Only option was to take the stairs or go to the third floor and take the stairs down. There were significant safety Hazzards throughout the hotel with no explanation from the staff or any prior notification so we could plan better. Most importantly, they had all the emergency exit doors to the stairwell blocked off and locked. Before you book this hotel, ask as many questions as you possibly can. Although the hotel rooms were nice, do not recommend until the constriction is completed.

Friends

4/10

Poor

16 Jun 2026

robert

Rooms were clean. This issue was the construction being down in the property. We were aware ahead of time that there was construction going on. The first few days it was fine and easily navigated. The last 2 nights we had no access to an elevator. One of the doors leading out of the 2nd floor (where are rooms were located), was chained clothes impeding exit. There were no signs visible explaining the construction or how to exit/navigate building. It could have been a fire hazard. Also, carrying the luggage downstairs from your he second floor could have been challenging.

Friends

10/10

Exceptional

15 Jun 2026

Jing

Great location. Off the main road but in the center of Banff town. Nice view from my corner room. Some renovation in hotel lobby makes a longer walk to elevator. Asian buffet in hotel was amazing. Great food with a budget price. Overall, it's great place to stay.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Michele

Relaxing place in a perfect location

Family

10/10

Exceptional

11 Jun 2026

Karen

The staff was friendly and helpful. We rented some bikes next door after we checked out and we're able to leave our vehicle in the parking garage in the meantime. The Crave Restaurant was great!

Partner

10/10

Exceptional

09 Jun 2026

cheryl

Hard because of construction room was great beautiful view off the deck. very comfortable . Easy access to shops and restaurant. Great area as a home base for travel and sight seeing

Partner

10/10

Exceptional

07 Jun 2026

Sabine

Very clean, large rooms, friendly and helpful staff, great location!

Family

10/10

Exceptional

06 Jun 2026

Katherine

Banff park lodge is in a great location for walking through downtown Banff. It’s currently under construction with upgrades so that made it a little difficult to get around but the staff was very helpful with everything. Their restaurant has an amazing fettuccine with chicken dish. Rooms were clean and nice.

10/10

Exceptional

06 Jun 2026

Roby

Très propre
Prêt du centre ville , tout se fait à pieds

Partner

6/10

Pleasant

06 Jun 2026

Joseph

Property is well situated to all of the activities. Property is undergoing significant renovations that had challenged the stay. Construction noise was only 8am to 6pm but noise from outside was at times interfering. AC and heat are not integrated well so hotel was very hot with the thermostat demand saying cooling but air pumping hot. We were told to keep exterior doors open but street noise and train activity was bothersome. Staff did their best to accommodate the inconveniences where they could.

Friends

10/10

Exceptional

05 Jun 2026

Fabio

The hotel is standard good, but the people working there made the difference. Really service minded and helpful.

10/10

Exceptional

05 Jun 2026

Hasantha

Very clean room, excellent customer care, very delicious food.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Stephen

would I recommend this hotel to a friend?

Partner

4/10

Poor

04 Jun 2026

Leslie

This hotel was quite suboptimal.

Family_with_children

10/10

Exceptional

02 Jun 2026

Duane

They even made up our room and bed at 4pm!

8/10

Excellent

02 Jun 2026

Marlene

Overall Banff Park Lodge is a very nice hotel. We had a room on the main floor with no view (we faced a wall). There were renovations ongoing and road closures which resulted in minor inconveniences.

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Jason

Room was nice. Recently remodeled but already a little wear and tear in the bathroom trim. Good location downtown but off the main avenue. Basement parking was convenient, but only one elevator. We often took the stairs from the third floor. Did not eat at the restaurants. Seemed geared towards older guests. Would stay again, but would also consider other options.

Partner

4/10

Poor

01 Jun 2026

Randolph

under renovation and hard to avcess

10/10

Exceptional

01 Jun 2026

Monique

We stayed at the Banff Park Lodge for 2 nights in May 2026 on our journey from Vancouver to Calgary.

The hotel is going through final renovations, concentrated on its lobby area, following complete renovation of all the guest areas. We found the room to be of a very high quality with all the amenities you would expect.

We did not eat in any of the restaurants but we did take the hotel up on its offer of a free drink in the bar which was a pleasant space with the usual welcoming staff.

The pool area was a decent size with both a jacuzzi and hot plunge pool in addition to the pool and steam room. The only negative was the lack changing facilities or robes for guest use coming and going from the pool. You could end up stuck waiting for someone to finish using the one men’s or women’s changing room.

Staff were friendly and they answered questions in advance of our stay promptly. We availed of the underground car park which could benefit from some additional signage whilst the ongoing work to Caribou St is finished.

Overall we were pleasantly surprised by the hotel and would recommend!

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Mike

Great location and the property was updated. Only stayed one night so we didn’t use much of the amenities or ate there but it was nice to walk from the lodge to everything in Banff.

10/10

Exceptional

01 Jun 2026

Marie

This hotel was in a brilliant location and it was quick and easy to get around. There was plenty of parking (which is an additional cost) and we were very impressed. I was thankful to the hotel staff who helped change our gondola tickets as my son was poorly for a day, and it was helpful having easy to use laundry services. The pool area was very quiet and the kids had it to themselves. I would definitely recommend this to others.

Family_with_children

10/10

Exceptional

31 May 2026

Robert

The hotel has been renovated and looks great. The staff is great and the facilities are amazing.

Partner

8/10

Excellent

30 May 2026

fergus

Nice staff, well equipped room. Some renovations going on in public area so bit of a building site. Good location, can be a bit of a trek from room to hotel exit.

Partner

8/10

Excellent

30 May 2026

Elizabeth

Great location. Nice room, small bathroom but OK. Mattress was encased in some sort of synthetic material which had an overheating effect so didn't have best of sleeps. Large underground parking which was very dusty due to all the construction going on. Crazy that given the high room charges (I know, it's Banff, they're all doing it) they charge you extra for parking.

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Terrance

You are in walking distance of the shops and restaurants. Also if you are a smoker you can on smoke there outside balcony.Very clean and professional staff.

Partner

10/10

Exceptional

30 May 2026

teri

The hotel is currently under a major renovation but we had access to all the things we needed, plus a room upgrade. We were there with family en tow, 10 and 12YO boys. We had an adjoining room with 2 bathrooms, 2 beds, a pullout couch and a seating area on the main floor, it gave us space to relax and spread out when we weren’t out doing things in the area.

We enjoyed the newly updated Crave restaurant for an easy buffet breakfast on the days we were headed out. The pool and hot tub area was beautiful, like a grotto. We loves the location right on the Bow River and next to the main strip.

We had a lovely trip and will stay here again! I want to make this trip in the winter!

Friends_and_family Family

10/10

Exceptional

30 May 2026

Pam

Central location to all activities in Banff.

Self

10/10

Exceptional

29 May 2026

Christopher

Great location, walking distance to everything in town, clean room/lobby areas. Construction going on, doesn’t ruin anything about the location. Staff extremely helpful.

Partner

10/10

Exceptional

29 May 2026

Palaparty Varun

our room was very clean and had beautiful views of cascade mountain. The pool area was very nice. It was a very short walk to bow river from the hotel.

Family_with_children

10/10

Exceptional

29 May 2026

Ruth

The room was clean and well laid out. The staff were friendly and helpful.

Partner

10/10

Exceptional

28 May 2026

Elizabeth

Overall the stay was great. The construction going on and road closures were a hindrance but I knew that going in. I will definitely stay next time I am in town. Staff was awesome and the room was upgraded and clean.

Self

10/10

Exceptional

27 May 2026

Haydn

Clean room and staff were amazing. Near to downtown, we enjoyed our stay.

Friends_and_family Family