Fairmont Banff Springs

Canada , Canadian Rockies-AB
BANFF, 405 Spray Avenue
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100 reviews shown

6/10

Pleasant

08 Jun 2026

Joseph

I am torn for giving the Fairmont Banff Springs a 3-star rating, however I just couldn't get over the tiniest hotel bathroom I've ever seen at a luxury property nonetheless.

I do have to say that the service at this property is outstanding. The Fairmont Gold experience is fantastic as was the amazing Gold Concierge, Oliver.

When I checked in I was assigned an accessible room which I was disappointed with. The concierge on duty assured me they would try to find me another room starting the next day, and in hindsight I almost wish I'd kept the accessible room as it was much larger with a huge bathroom compared to what I got in my next room.

Oliver was so very kind as upgraded me to a junior suite on the Gold level with amazing views. The room was absolutely lovely aside from the tiniest bathroom I've ever seen in any hotel, much less a luxury property. I understand that the age of this property necessitated some creative bathroom locations due to plumbing, however this is on the ridiculously small side. It was impossible to event close the door with one person standing in the bathroom.

Otherwise, everything was fantastic with my stay:

Fairmont Gold 5/5: The Gold reception area with dedicated valet and check-in makes the gold experience feel like a hotel within a hotel. The gold floor is so special with a dedicated concierge (say hello to Oliver for me :-), and the best lounge food and beverages I've experienced. The breakfast is out of this world, and the evening food is

Self

10/10

Exceptional

07 Jun 2026

Danielle

A stunning castle like hotel in the mountains. Absolutely beautiful. The views are amazing and we enjoyed the spa and hot springs at the hotel. It is the nicest spa I have been to.

Family

10/10

Exceptional

07 Jun 2026

Srdjan

It was amazing as always!

Family_with_children

6/10

Pleasant

07 Jun 2026

Winnie

Good location and the building looks magistic. The check in was very slow. When we got into our room, we found 3 big suitcases there, perhaps belong to the previouse guests. And we had to call staffs to take them away. The maid did not clean the alarm that previouse guset set. The alarm went out at 4:25 am which woke us up, seriously disturbed our sleep. No night service. Staffs at the entrance of restaurants and bars are snobby.

Partner

10/10

Exceptional

05 Jun 2026

Syed

It was one of the best resort that I have ever stayed in.
Location was fantastic. Service was superb. Staff was attentive to details . Property was well maintained and rooms were fantastic .

Highly recommended !!

Syed

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Roy

We upgraded to Fairmont Gold. Fabulous buffet breakfast. Our room was awesome with a great view

Partner

10/10

Exceptional

02 Jun 2026

Jeremy

The place was amazing!

10/10

Exceptional

02 Jun 2026

Honey

Our stay at Fairmont Banff Springs was the ultimate in luxury accommodations. Incredible restaurants, views, gorgeous well appointed rooms.

Partner

10/10

Exceptional

02 Jun 2026

Moe

Everything was excellent as expected

10/10

Exceptional

01 Jun 2026

Kamal

Excellent property. Walking distance to the Main Street. Spacious rooms.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Emily

The property is so amazing and historic! Staff is friendly and helpful, everything was so clean, room had special touches to make the anniversary weekend memorable. The hot pool outside was our favorite part and made a rainy weekend still enjoyable and relaxing

Partner

10/10

Exceptional

31 May 2026

Linda

The entire hotel and stay was amazing. The most beautiful place in Alberta. We love Alberta.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Solomon

best hotel experience

Family

4/10

Poor

26 May 2026

Riley

Overpriced and overrated. The room was small and had a primarily obstructed view of an adjacent roof structure. When this issue was mentioned to hotel staff, nothing was done and no compensation was offered. Staff seemed uninterested and disengaged with the overall guest experience and did not even ask us how our stay was upon check-out. Food was overpriced and service was slow in the Vermillion Room. Overall poor experience not worthy of the Fairmont brand.

Partner

10/10

Exceptional

26 May 2026

Roger

Excellent valet staff. Housekeeping very prompt.

Partner

8/10

Excellent

26 May 2026

Remi

Everything was fantastic except for elevators (some were not functioning, leading to crowding every day) and some technical issues with the TVs.

Family

10/10

Exceptional

25 May 2026

Anita

Outstanding hotel and service. I would highly recommend the Gold Fairmont experience it is exceptional!

Pet

10/10

Exceptional

25 May 2026

Doug and Karen

Banff Springs Fairmont Hotel is pure luxury. Fabulous service, excellent selection of daily activities to chose from with lovely dining options. Friendly helpful staff providing for your stay to be perfect.

Partner

10/10

Exceptional

24 May 2026

Sandra

Staff was incredibly helpful and the views were amazing.

Partner

10/10

Exceptional

24 May 2026

nicole

Everything was wonderful!

4/10

Poor

23 May 2026

Jaspreet

The Gate House is not fully renovated and craftsmanship in the room is just as good as normal hotel. I don't know why would someone pay that much, looks like it's just a name. Fairmont ain't getting business from me anymore. Thanks

Family_with_children

6/10

Pleasant

20 May 2026

Maria

Ladner

10/10

Exceptional

19 May 2026

Jasvinder

Best property in western canada, Hospitality is excellent, staff is well trained and very helpful, overall a Perfect stay.

Family

10/10

Exceptional

18 May 2026

Merv

We stayed in the family Gatehouse rm 1003 for 3 nights. The place is the perfect blend of luxury and patina rustic charm. Only complaint was that the bathroom did not have a lock in a family room. And the TV could not be tilted or turned so the kids could watch from the bunk beds.
The staff and site were pristine with full marks on friendliness and help offered.

A mist stay

Family_with_children

10/10

Exceptional

18 May 2026

Carra

The whole staff from the check in desk to onsite restaurants were top notch, always asking about our activities for the day and making suggestions of things to see! They truly make you feel welcome! We loved our stay at the Fairmont in Banff

Business Friends

6/10

Pleasant

17 May 2026

warren

I am a long time fan of Fairmont over20 years, but never experienced such extremely poor Wi-Fi connections during our entire four days stay(5/13-5/17), internet access was slow and unstable in room and in public areas, which made it very difficult to plan activities during the trip. Reliable wifi is essential nowadays, especially when trying to plan activities, communications, or work during a trip. Unfortunately this became my major frustrations throughout our four nights stays in this trip.

Family

10/10

Exceptional

17 May 2026

Dana

I checked in on the 13th of May and were with a group. I had an extended stay. The only issue was the last night we had prepaid with Hotels.com and the reservation was duplicated. It was an inconvenience but the staff at the front desk was able to resolve it quickly. I would highly recommended this hotel. Worth all the money. The staff is very professional and experiencing Banff was amazing 5 stars

Business

10/10

Exceptional

16 May 2026

This place was awesome. It’s expensive but the service you get in on a whole different level.

6/10

Pleasant

11 May 2026

Karyn

Don’t bother staying here. It is too expensive for what they offer. There are many great hotels in Banff that offer the same at a lower price. The Afternoon Tea was the worse one we’ve ever experienced.

Family

10/10

Exceptional

09 May 2026

Giancarlo

great place

Family

10/10

Exceptional

07 May 2026

Julie

Staff were exceptionally friendly and helpful. Historic \"castle\" was beautiful!

Partner

8/10

Excellent

06 May 2026

Sukhvir

This is a beautiful hotel, basically a castle in the Rockies. However, it is an extremely old property and that in itself limits the property. The rooms are okay, very standard for what you get in a 3/4 star hotel. The bathrooms on the other hand are what you get in a 2 star hotel. The bathrooms are very very dated and extremely small. Our bathtub was chipped, it's also very tiny. You can just get one person in the bathroom, that is it. The toilet was also very very stained.. And not pleasant to look at either, they were clearly old worn out marks. The bathroom is not great. The bed and pillows were comfy, an AC that works. I think people see the building and completely forget that this is just a 4 star hotel. It doesn't look it on the outside but inside the rooms it is evident this is not a 5star unfortunately. The rate you pay for the room in my opinion is absolutely not worth it. I love my luxurious hotels and have no problems with paying alot of money for nice hotels... However I would not say the amount I paid for this hotel was worth it unfortunately. If you want to spend time in this hotel, explore, dine and walk around.. But save your money in my opinion.

Partner

10/10

Exceptional

06 May 2026

Nima

The view was gorgeous, the room was light and airy, and the staff was kind and very welcoming.

Business

10/10

Exceptional

04 May 2026

Julie

Beautiful hotel and stunning location. Gatehouse room was spacious and the staff was very helpful. Close to downtown, easy to walk to, but they offer a complimentary bus/shuttle which we appreciated on the cold cold evenings.

Family

8/10

Excellent

01 May 2026

Karandeep

Had to ask for water in the room, was advised to drink from tap! TV quality was not good!

Friends

10/10

Exceptional

30 Apr 2026

James

Beautiful views

Partner

10/10

Exceptional

29 Apr 2026

Randy

Yes

10/10

Exceptional

24 Apr 2026

Lidia

Amazing stay! The hotel staff were wonderful and the Castle in the Rockies felt like being in a fairytale.

Family

10/10

Exceptional

19 Apr 2026

Dumisani

Clean room, great extremely friendly and helpful staff. Thank you

Family

10/10

Exceptional

19 Apr 2026

Maria

Friendly helpful staff, amazing views and hitel

Partner

10/10

Exceptional

15 Apr 2026

Ashley

Clean room, staff web above and beyond, we were part of the VIP program and it was lovely. The pool could’ve been cleaner but still the perfect temperature and the change rooms and couches were clean. The vermillion room was amazing, absolutely perfect breakfast everyday. We did the campfire experience and it was lovely. The staff were all so friendly.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Rebecca

Beautiful, clean, and excellent service.

The only downside is the noise in the pool area, it so loud. The outdoor sauna was nice except could hear noise from pool in it and limited space in sauna.

Partner

10/10

Exceptional

13 Apr 2026

Carla

This hotel was full of nostalgia & went above & beyond to make our stay top notch! I truly can't say enough about the quality of staff, hotel restaurants & food, quality drinks alcohol & non, cleanliness, activities offered, the pool area was incredibly clean, comfy & the backdrop of the mountains was breath taking!!! We have been to many hotels around the world but this one far exceeds!!!!

Family

10/10

Exceptional

12 Apr 2026

Kerry

Our room was spacious and the staff kept it very clean

10/10

Exceptional

09 Apr 2026

Mei Hui

Iconic place for Banff

10/10

Exceptional

08 Apr 2026

Christian

Very impressive hotel with amazing facilities. Staff was always friendly and helpful. Valet staff was always available and helpful.

Partner

10/10

Exceptional

08 Apr 2026

kevin

Definitely worth experience to stay there.

Partner

10/10

Exceptional

06 Apr 2026

Danial

From the moment we arrived, everything was above and beyond our expectations. Absolutely love this place. 10/10

All the staff have been wonderful, and if you have any questions, they are happy to help you out.

8/10

Excellent

06 Apr 2026

Azmina

Quiet rooms

Partner

10/10

Exceptional

05 Apr 2026

Lourdes

Excellent staff and customer service. Love the amenities and experience.

10/10

Exceptional

01 Apr 2026

Laura H

Lovely stay and gorgeous hotel. We will be sure to come back.

Family_with_children

10/10

Exceptional

30 Mar 2026

Peter

Absolutely amazing!! Can’t say enough about the staff, the beauties of the Fairmount Banff and how clean everything was!! My wife and I had such a memorable stay and we will be back!!

Partner

10/10

Exceptional

24 Mar 2026

Mayis

One of the best hotel ive saty. Clean room friendly staff

Business Family_with_children

10/10

Exceptional

21 Mar 2026

Lydia

Clean room, great turn down service, friendly staff. Room was comfortable. Kids enjoyed the bunk beds. Vermillion restaurant had a good breakfast and dinner menu. Bowling was a hit with the kids.

10/10

Exceptional

21 Mar 2026

YARILEEN

Everything was amazing in this stay. Fairmont Gold was worth it! We will be coming back!

Partner

10/10

Exceptional

20 Mar 2026

Hyunja

Good Service !!!

Family

10/10

Exceptional

19 Mar 2026

Deborah

What a beautiful hotel. It's magnificent and worth the money. It surely is The Castle in the Rockies. I highly recommend the Fairmont Banff Sprins Hotel.

Partner

10/10

Exceptional

19 Mar 2026

Alison

Fantastic

10/10

Exceptional

16 Mar 2026

Riaz

Excellent

10/10

Exceptional

16 Mar 2026

Richard

Amazing staff, fantastic facilities.

6/10

Pleasant

15 Mar 2026

Angelina

This property needs a little maintenance on the rooms. Not like it used to be.

Friends

10/10

Exceptional

15 Mar 2026

Susan

Excellent service and standards

Friends

10/10

Exceptional

15 Mar 2026

Heather Dawn

Loved the access to taking the bus downtown. We rented a car for snowboarding, so not sure how that transportation works. I enjoyed every minute of my stay at this fabulous hotel!

Business Family_with_children

10/10

Exceptional

14 Mar 2026

Sandy

Such an amazing property, skiing was fantastic. The only problem is we didn't get to se much of Banff because we just didn't want to leave the hotel.

Partner

10/10

Exceptional

14 Mar 2026

Aaron

Amazing property!

10/10

Exceptional

09 Mar 2026

Tracy

Stunning location, gorgeous hotel, top level customer service, delicious restaurants and great walks around the property! Highly recommend!

Friends

8/10

Excellent

09 Mar 2026

Patsy

This hotel is perfect if you went skiing and need to relax afterwards. The spa facilities are clean and well kept. Customers have to pay an extra fee to use these facilities. The gym was disappointing—it was small and not well equipped. The food and service was excellent at all the restaurants that it has to offer. We stayed at the Fairmont Gold and didn’t get a proper tour of our room and the texting service did not work. I felt the staff could go further to accommodate the customers.

Partner

10/10

Exceptional

09 Mar 2026

MALGORZATA

Fantastic hotel to stay. Very clean , beautiful rooms , friendly and helpful staff, excellent spa
And swimming pool , easy access and transport yo the ski area . Highly recommended .

10/10

Exceptional

08 Mar 2026

Michal

Just a fantastic hotel. Highly recommend!

Partner

6/10

Pleasant

08 Mar 2026

marie-france

The room was ok, but the bathroom was very small, with a large crack in the sink and paint coming off the bathtub.

Business

10/10

Exceptional

08 Mar 2026

Mark

It was all just great!

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Irene

Beautiful property

10/10

Exceptional

07 Mar 2026

Iryna

Very cozy and comfortable stay overall, amazing view, room is functional, professional and welcoming staff. Will come back.

10/10

Exceptional

06 Mar 2026

Barbara

Everyone was so great to my parents and made there anniversary extra special.

10/10

Exceptional

05 Mar 2026

Robert

The classiest place. The property is beautiful. The staff goes above the call of duty. Convenient to the town and ski areas. Thanks for a great trip!

Family_with_children

10/10

Exceptional

04 Mar 2026

Pierre

Hôtel première classe

Family

8/10

Excellent

03 Mar 2026

Kurt

Extremely accommodating to our Pembroke Welsh Corgi! Just a great place for o hang out and interact with other guests.

Pet

10/10

Exceptional

02 Mar 2026

Marie

The staff was amazing and very helpful!

10/10

Exceptional

02 Mar 2026

Cory

What a great place to stay. The setting was beautiful. The hotel was just awesome! Lots of history. Very cool experience. We will be travel back in the summer to stay again.

Partner

8/10

Excellent

01 Mar 2026

Sharon

The staff were polite, friendly and chatty (when you wanted them to be without being intrusive)
Breakfast buffet is always good and the Rundle Lounge is a great hangout place after a long day.

The only downside is that the hotel has lost a little of its luxury charm (we’ve been staying there many years), it seems to cater more to conferences / corporate.

Partner

10/10

Exceptional

28 Feb 2026

Marlon

Amazing stay, staff we great the Rundle bar has spectacular views and great cocktails.

10/10

Exceptional

25 Feb 2026

Anmol

Great staff Clean , good food

10/10

Exceptional

25 Feb 2026

Andrew

The staff. Are absolutely phenomenal. Went above and beyond the gold foor staff / bartender / food services/ cleaning staff and desk staff truly made this a special and memorable trip, we absolutely loved the Vermillion restaurant which! I normally love 1888, but the Vermillion room head of house was amazing the food blew 1880 out of the water for quality, thank you for everything unt

Partner

8/10

Excellent

24 Feb 2026

Brian

Beautiful place with lots of history, very clean but the rooms are tiny, and bathroom is tiny, but was built 125 years ago

10/10

Exceptional

22 Feb 2026

Michael

Great room, great staff, the most unbelievable bar menu, unreal filet mignon, beautiful pool area. Like being in another world.

Partner

10/10

Exceptional

21 Feb 2026

jacob

The staff were incredible. Our car was always ready for us and everyone was kind and paid special attention to detail. One staff member over heard us talking about going to dinner at one of the restaurants at the hotel. We asked him if we needed a reservation and he said no, you should be able to get right in. We had a party of 9. When we showed up to the restaurant a table was already reserved for us because that staff member had called ahead and reserved the table for us on our behalf. 10 out of 10!

6/10

Pleasant

17 Feb 2026

Jennifer

The view was spectacular.

10/10

Exceptional

13 Feb 2026

Albin judice

The best trip ever!

10/10

Exceptional

09 Feb 2026

Cheryl Freeman

Staff was friendly and courteous. Concierge were awesome.
Very clean rooms, room attendants spectacular
We took the history tour of the castle...it was interesting. Cocktail class was awesome with Justin. We didnt have time for trivia or bingo or bowling...pool was amazing. Definitely will go back

10/10

Exceptional

09 Feb 2026

Nabil

Room change was greatly appreciated and made the entire trip a lot better. The staff is amazing

Leisure

10/10

Exceptional

06 Feb 2026

DANIEL

Outstanding service as always. The Fairmont Gold floor does not disappoint!

Leisure

10/10

Exceptional

31 Jan 2026

Michael

The staff are absolutely amazing! The lounge and dining are the best. Loved every minute of our weekend stay. Thank you everyone for a wonderful time.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Nicole

The room was great and the bunk beds were larger than we expected. Loved the service and the hotel restaurants were amazing. I never had a bad meal. Tea time was awesome and the valet service was amazing.

10/10

Exceptional

30 Jan 2026

Chanel

The service was amazing, room was clean and renovated. Hotel was gorgeous.

10/10

Exceptional

30 Jan 2026

David

Great room

Leisure

10/10

Exceptional

27 Jan 2026

stacy

Gorgeous hotel- room was immaculate and service was excellent. Enjoyed the restaurants on site and amenities including the spa. Would definitely come back!

Leisure Partner

10/10

Exceptional

27 Jan 2026

Connie

Incredible staff and service. Gold floor totally worth it!

Leisure Family

10/10

Exceptional

26 Jan 2026

Greg

Wonderful experience in an amazing Castle.