Name: Brewster's Mountain Lodge
Address: 208 Caribou Street, Banff, T1L 1C1, CA

6/10

Pleasant

02 Aug 2026

Xinyi

The location is excellent, the front desk staff are extremely helpful, and the breakfast is quite good. However, the noise level is overwhelming, and I’m surprised that so few reviews mention this issue.

During the first night, I barely slept. I could hear every single person using the bathtub or taking a shower from around 8 PM to 8 AM, and any conversation happening in the hallway was clearly audible inside the room. For light sleepers, this may be a significant concern.

10/10

Exceptional

02 Aug 2026

Traci

What a wonderful place! Very clean, in the heart of it all!

10/10

Exceptional

01 Aug 2026

Viorica

Breakfast , Staff and Clean room

10/10

Exceptional

31 Jul 2026

Bozena

We had a very pleasant one-night stay at this hotel. The room was clean, comfortable, and well maintained, making it easy to relax after a long day. The staff was friendly and welcoming, and check-in and check-out were quick and efficient. The location was very convenient, and everything we needed was easily accessible. Overall, it was a great experience, and we would happily stay here again.

6/10

Pleasant

30 Jul 2026

Sandra

I didn’t like that there was no view except the back alley. Also was not happy that there was no air conditioning. The bed was very comfortable. The breakfast was a lot better than the last time we stayed there. No pool. Convenient location but I guess that is what we paid the excessive amount for a room. Way too pricey.

10/10

Exceptional

30 Jul 2026

Geoffrey

Welcoming and friendly staff.
Nice touches with free cookies, cakes and toasted marshmallows at various times of the day. A pleasant stay.

4/10

Poor

30 Jul 2026

Tony

Great location but for the price it should have been very clean. I had to put my shoes on each time I went to the washroom.

10/10

Exceptional

30 Jul 2026

haziel

Love this hotel. Staffs are very helpful. I was stressing out due to our flight being moved. They let us move our reservation for a day too, last minute. Accommodation comes with breakfast. It is 3 minutes walk from our shuttle for moraine lake and lake louise tour.

10/10

Exceptional

29 Jul 2026

Angela

The location was convenient, clean and comfortable.

10/10

Exceptional

27 Jul 2026

Frank

Clean room, centrally located, good breakfast.

8/10

Excellent

27 Jul 2026

Farzad

we thought we had booked a room with a view, but it was a courtyard with a view of a tree. otherwise the hotel was great location, and very comfy rooms

10/10

Exceptional

26 Jul 2026

Pam

Our room was very nice and had a balcony.

8/10

Excellent

26 Jul 2026

Heather

We loved the continental breakfast each morning. It was nice having the shops connected to the hotel

The only negative was that the rooms were not air conditioned. Luckily, we were able to stay cool enough with the fans supplied

6/10

Pleasant

25 Jul 2026

Christine

The “parking availability” is very limited and slightly disappointing, especially after a very LONG drive in to Banff. We were told we would have to park offsite and then at 8 AM come to front desk to get an onsite parking spot and update our room key cards so they would operate the garage doors. Fair! But maybe that information should be made in the advertising of the hotel. At least then, guests would not be so annoyed! Just saying!

10/10

Exceptional

25 Jul 2026

Kathryn

Location & style - it was quiet & clean & had under ground parking.

4/10

Poor

25 Jul 2026

Julie

Rooms and breakfast were disappointing for the price paid. Wouldn't go back.

10/10

Exceptional

25 Jul 2026

Cory

It was amazing!

10/10

Exceptional

23 Jul 2026

KIM

My family was delighted with the staff, from the General Manager, Jay, to every single staff member we encountered; they were exceptionally inviting and friendly. Jay prepared an itinerary for us to plan a better day in Banff, and we were just dumbfounded by his kindness. It was like visiting an extended family on our vacation. No joke. This is located right at the heart of the city center and very convenient for shuttle and tour meeting locations as well. My mother also appreciated the caines provided by the hotel for free. If we come back to Banff, we will definitely come back to this hotel. All my family gave two thumbs up!!

6/10

Pleasant

22 Jul 2026

Brent

I was shocked to find out that my room was not air conditioned. It was 84 degrees outside and at least 80 in my room when I checked in. When I called the front desk to question it (since the other room I reserved for another couple was air conditioned), an extremely rude staff member was sent to my room to show me how to get air in from the air-conditioned hallway. He literally said, \"if you wanted an air-conditioned room, you should have booked with an air-conditioned Hotel\". I could not believe it and reported him to the front desk. He should have been fired, reprimanded, or fired for such a comment.
No way I could recommend this hotel to others.

4/10

Poor

21 Jul 2026

shao ji

No ac in the room

Friends

10/10

Exceptional

20 Jul 2026

Raphael

Everything was excellent

Family

10/10

Exceptional

20 Jul 2026

Marci

The breakfast was good. Need more lighting in the parking garage!

Partner

8/10

Excellent

19 Jul 2026

Minesh

A fabulously located hotel in the centre of town. What made it better for us was the parking. Whilst not included in the price there was the capability to secure a space which worked out well for us. We didn’t get chance to use the amenities but the breakfast that is complimentary was good enough and there was ample choice. The hotel provided fans in the rooms and has AC in the communal areas but in the July heat the room was still quite warm. Whilst they probably couldn’t do more, it is the only thing that made me give it 4 stars instead of 5

Family_with_children

8/10

Excellent

18 Jul 2026

LUANN

Very convenient location in Banff.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Taylor

Stayed there to run the Banff 1/2 marathon. Great location, beautiful cozy property and excellent breakfast.

Partner

10/10

Exceptional

18 Jul 2026

Louise

Parking was complicated and we feel that the hotel should have communicated that in more detail before our stay, but it was all good once we worked it out. Parking is directly beneath the hotel in their underground parking (for a fee) or you can park in a parkade close by. The staff were so friendly and very helpful. They booked our tickets for the Banff Gondola for the next day, taking the weather into consideration. Told us where we could pick up the free bus - very clear & easy instructions. Our room was lovely, as was the hotel. No air conditioning, but 2 fans were provided in our room. It wasn't too hot during our stay, but we would not have booked here during the hot summer months. Views from our room were obscured, so could barely see the mountains. Breakfast was lovely, lots of hot & cold options. Would definitely stay here again, but not in summer.

Partner

8/10

Excellent

17 Jul 2026

Kimberly

Great location in Banff. Breakfast was great. The hotel gives out complimentary smores in the evening. They also had fresh bread when we checked in. Downside-very little parking. But the location makes up for this!

Family_with_children

10/10

Exceptional

13 Jul 2026

Paresh

The centralized location, the property, and the staff was very good. The property was clean and well maintained. It is located in the heart of banff main market and has private parking for guest at reasonable price. I would recommend the place.

Partner

10/10

Exceptional

12 Jul 2026

Colin

The staff were wonderful and welcoming. The location was perfect. The room was great. Room was a bit warm, but fans were provided without having to ask. Breakfast wasn't amazing (hot food items could be improved), but it was well run and very convenient. Overall, a great place to stay!

Partner

10/10

Exceptional

11 Jul 2026

Huizhe

The Rooms are clean. Staff are very friendly and helpful.
Breakfast has lots of varieties.
Unfortunately no balcony.
We really enjoyed our stay.

Family_with_children

6/10

Pleasant

09 Jul 2026

Tamara

Just an ok property cheaper than other options on area for a quick overnight stay .

Partner

10/10

Exceptional

08 Jul 2026

Dionne

The staff gave great recommendations for local food spots, and were always helpful with directions. My room was spacious and clean. Overall a great experience!

Self

6/10

Pleasant

07 Jul 2026

Caitlin

Staff was friendly. The door to the room did not go all the way to the floor so you could easily hear everyone in the hall.

Partner

8/10

Excellent

06 Jul 2026

Rachel

Enjoyed our stay in this downtown located hotel, so only a short walk to main streets, bars, restaurants etc. Staff were friendly when checking in - and we also received a room upgrade which was appreciated!
Had forgotten that a breakfast was included with our stay and were pleasantly surprised by the choice on offer.
We added guaranteed parking to our stay which we were glad we did - as parking in Banff is manic!
Hotel also has coin laundry which was useful - but needs better signage for people to collect their washing when done (it does say not to leave unattended - but this was ignored). There’s only two of each machine and it’s not fair to other guests who are trying to also use the machines but can’t because there is someone’s soggy washing left in it.

Partner

10/10

Exceptional

06 Jul 2026

Susan

This property is right in town so it is convenient to walk to everything. Our room was beautiful! The lady at the front desk, sorry I didn’t get her name, was extremely helpful with everything. She told us where to get our lift tickets, where to catch the bus, how to get to the gardens. She was so sweet. I highly recommend this hotel. It was a great place to stay.

Partner

10/10

Exceptional

05 Jul 2026

Paresh

Property located in the heart of Banff main market area where everything is within walking distance. Property is well maintained and breakfast is also good. Property also has parking lot making it extremely convenient for most travelers. Balcony upgrade was very attractive. Hotel also has gym facility.

They should add treadmill in the Gym as improvement.

Partner

10/10

Exceptional

05 Jul 2026

Laiken

Rooms were nice and a fun rustic vibe. Complimentary breakfast was a great perk. The location was so nice for getting to Banff stores and restaurants without worrying about crowds and parking.

Partner

10/10

Exceptional

04 Jul 2026

Mirian

Location….location…location! It’s situated perfectly in the middle of everything…

Partner

10/10

Exceptional

03 Jul 2026

Amanda

The comfiest bed I have slept in EVER…..

Partner

8/10

Excellent

01 Jul 2026

Melissa

Pros: Location, location, location. Front desk staff was very friendly and having onsite parking was helpful.

Cons: We paid extra for a balcony and It rained so much that we never used It. That’s not the property’s fault but It felt like a waste of money so would just caution others. The seating in the room was so uncomfortable and after a long day of hiking It would be nice to chill in something comfy. Finally, the included breakfast also wasn’t great… we stayed at a Super 8 in High River the first night and their included breakfast was better.

Family_with_children

4/10

Poor

30 Jun 2026

Brent

2.5 stars for our four-night stay in the summer. Overall, this place tries to punch above its weight, but would be better if it decided to be realistic about what it has. First the bad and then the good:
Bad:
Room smelled like a pool. There was a “tinging” sound coming from the ducting in the room; so very annoying to me (but not my wife). We stayed four nights (in order to explore the parks in the area in June), and for a 4-night stay they put us next to the ice machine which sits in the hallway (rather than its own nook, like nicer places). The room door has a 3+ inch gap above the carpet, so you hear everything down the hallways (and loud ice machine), and you get the hall light coming in that gap 24/7. The carpet was a bit dirty, as it was that short plastic scrubby thing made to deal with winter ski environment most of the year. Since this was our 3rd stop on a long trip, we were ready to use their laundry room. It required eight $1 coins; been a few years since I had any actual coins or cash on me. So, hunt for ATM, change, etc. The dryers did not do the job in one cycle.
Good:
Location in the heart of Banff. Aesthetically pleasing building, lobby and sitting area. Their lodge-log aesthetic was well cleaned. Staff at front desk was very helpful, and could only work with what the property owners have. “Free” hotel breakfast had different items each of our four days; and quality was what you would expect in most places when it is offered to all guests.

Partner

10/10

Exceptional

29 Jun 2026

Kay

The location of Brewster Mountain Lodge is perfect! Right in the middle of the downtown activity. We did use their underground parking which was very convenient.
Breakfast was good but the hike to find the Breakfast Nook took forever. If you have any walking issues, this will be a problem.
We thoroughly enjoyed our stay.

Partner

10/10

Exceptional

28 Jun 2026

Nathalie Brigitte

well located, kind crew and comfortable bed !

Self

10/10

Exceptional

28 Jun 2026

Laura

The hotel was clean, the staff hospitable, the location central. We would definitely stay again!

Partner

10/10

Exceptional

27 Jun 2026

Stephen

This hotel is located 1 block off the Main Street so it’s more quiet than those on Banff Ave. We had a sitting area downstairs with the bed in the loft upstairs which was nice. Very spacious room and it had a nice balcony where you could sit outside and people watch. The staff were so friendly & helpful in answering questions. Nice breakfast every morning as well.

Partner

10/10

Exceptional

27 Jun 2026

Heather

Very clean and provided ear plugs for sleeping which was nice. Breakfast was great. Enjoyed our stay here.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

David

I stayed at Brewster Mountain Lodge 6/20/26 to 6/25/26. Overall it was a very nice experience and I would happily stay there again.

The good:

- The location is very central in the town of Banff, easy access to anything
- The rooms were very clean, the bed was comfortable, and I really enjoyed the patio - it was nice after a long hike to just sit on the patio and relax
- The staff were very helpful and friendly
- The availability of a complimentary hot breakfast every morning was a very nice surprise
- Communication before my trip was great - I got texts and emails ahead of time about road construction workarounds, options to upgrade my stay (more on that later)

The bad (and these are little things!):

- the elevator broke down during my check in and I had to haul my bags up the stairs (they did offer to help me though!)
- limited underground parking. They did offer in a text pre-trip to upcharge me a small amount for \"guaranteed parking\". I'm glad I did, because I was told at check in that the parking was otherwise full
- The underground parking was very narrow - I'd recommend renting the smallest vehicle you can get away with. I had a VW Taos, and getting in and out was very tight. Not unique to Brewster, I've had similar experiences with other places in the Banff/Canmore area
- my room faced Bear Street, and it could get noisy when I was trying to sleep. Not a bother to me, but if you're noise sensitive pick a room facing a different direction

Overall very happy!!

Self

10/10

Exceptional

25 Jun 2026

Bo

front desk staffs are very helpful

Family

10/10

Exceptional

24 Jun 2026

Carole

Our room was amazing. Balcony over Main Street in Banff and an amazing window over the bed where we could watch the sunrise light up the mountain! Loved it!!

Partner

10/10

Exceptional

24 Jun 2026

Michelle

Loved that it was downtown and you could walk everywhere. Close to shops and all restaurants

Partner

10/10

Exceptional

22 Jun 2026

Lewis

Clean room, friendly staff, small parking lot, great breakfast, super convenient location, close to everything. Property is a bit outdated, but maintained well.

10/10

Exceptional

22 Jun 2026

Cathi

The perfect getaway right in the heart of Banff. We had a suite which didn’t disappoint. A beautiful balcony with the mountains in the distance. Right across from 3 Bears Brewery. Walking distance to all of Banff. A great coffee shop right across the street. Housekeeping does an amazing job of cleaning the rooms. Treats at the front desk nightly along with S’Mores to make, added a nice touch. The staff was exceptionally nice. Word of advice…parking in the garage is quite tight. Don’t bring a truck. Highly recommend Brewster Mtn Lodge!!!

Partner

10/10

Exceptional

21 Jun 2026

Giancarlo

Incredibly helfpul staff, perfect location in Banff, and a great value for what you receive.

Family_with_children

10/10

Exceptional

20 Jun 2026

Noal

Great service, clean room and extraordinary views from balcony. Perfect location.

Family

10/10

Exceptional

19 Jun 2026

B

helpful staff who go the extra mile and a clean room! breakfast was tasty and the menu was rotated daily. 100% recommend!

Family

8/10

Excellent

18 Jun 2026

Paul

Brewster's is central and staff are super friendly and helpful. Great place to stay. We got an upgrade but needed a cut lunch and 6 pack to get to room. Lol
Room was warm, comfortable and added bonus, a balcony.
So close to town central, buses and can walk to public transport easily.
Breakfast was included and filled the void nicely however it is in an odd spot. Staff explained how to get there.
Would I stay there again. Yes.

Partner

8/10

Excellent

18 Jun 2026

Rajasekhar

Stayed at Brewster Mountain Lodge for 5 nights. The hotel has a cozy mountain-lodge feel and the location is excellent. You really can't beat being right in downtown Banff. Street parking can cost around $13 hour, so paying $20 night for hotel parking was decent. Once parked, we were able to walk everywhere. There are plenty of restaurants, markets, and pharmacies just steps away.

We stayed in a two-queen room without a balcony facing Bear Street. The view was actually quite nice, with mountains in the background and lots of activity on the street.

The breakfast was good and had a decent mix of hot and cold options. Also, a special shoutout to Jana in the breakfast area. She was always very sweet, kind, and welcoming.

The only downside was housekeeping. For the price we paid, we expected much better. On the first day, the trash wasn't emptied. The next day, the bathroom wasn't cleaned, the dirty towels weren't taken away or replaced, and the trash was still there. After spending a full day sightseeing, coming back to a room like that was disappointing.

What was even more frustrating was having to call the front desk almost every day to remind them that we needed a complete housekeeping service, despite putting the \"Clean Up My Room\" tag on the door. The staff were friendly when we called, but this really shouldn't be something guests have to keep following up on.

Overall, we loved the location and the mountain-lodge atmosphere.

Family_with_children

8/10

Excellent

16 Jun 2026

Gimini

Room was clean . Any requests were responded to immediately, you did not have to send a reminder.
Jana, who was in charge of the Breakfast Nook was amazing! In & out of the kitchen ensuring that there the buffet was dishes were topped up at all times. Always busy, helpful. She was the best.
Front desk, they had these home made snacks out each day. We grabbed them on our way out yo munch on on our excursions. One cold evening when we returned to the lodge they set up a station of all the ingredients to make Smores' including the fire place! I thought this was a nice touch.
Finally, due to all the road works in the area, the airport shuttle could not meet us the lodge. We were overwhelm with the thought of logging around with the luggage to the meeting point as my husband is recovering from a critical surgery ( trip was planned before the surgery ). I went to the front desk to explain - the clerk said \" No worries, we will get someone to take the luggage to the meeting point for you \" she said she will leave note for the next clerk on duty. I have to say, there was no issues when it was time to leave.
The entire staff is very efficient.
Kudos to you guys! We will visit again!

10/10

Exceptional

15 Jun 2026

Millicent

Beautiful location in downtown Banff.

Family

10/10

Exceptional

13 Jun 2026

Tina

Very helpful and nice staff. Good location. Small hotel with everything you need.

Friends

8/10

Excellent

12 Jun 2026

Jack

Our time at Brewsters couldn't have been better. During our stay the staff accommodated our every need without issue. The rooms were well maintained and offered a rustic and comfortable environment which matched the natural surroundings of Banff.

I would happily go back again!

Partner

10/10

Exceptional

11 Jun 2026

Stefania

Nice property right downtown Banff, good breakfast and very friendly and helpful staff!

Family

8/10

Excellent

11 Jun 2026

Patricia

There were road closures during our stay so we had to go through an alternative entrance. Luckily there was someone there to guide us to the hotel which was helpful.

The breakfast overall was good, always something new everyday. I will say I'm a little particular how I like my eggs. The first morning I came down for breakfast and I had their scrambled eggs, it was a bit dry; not sure if it was because it was cooked too long, or it was being cooked still while it was in the buffet area but it was not a favorite of mine.

Our room was cleaned and well-maintained. I guess one downside is the exhaust in our room (237) was not functional, and seems to not be working for a while. The shower curtain if possible could also be replaced. It had a bit of a smell when I first used the shower so hopefully it gets replaced by then.

Some of the towels tend to fray after each use, the fabric can get stuck on my skin. Either you can get your towels replaced often instead of using the same one, or in the long future invest in more durable ones.

Overall customer service was great, rooms were cleaned in a timely manner, and breakfast had moderate options!

Friends

10/10

Exceptional

09 Jun 2026

Gregory

This lodge was centrally located to within walking distance of nearly everything. The rooms were nice and beds were comfortable. The only negative I have is the construction going on made it difficult to get to the parking garage and lobby entrance. Otherwise it was perfect!

10/10

Exceptional

06 Jun 2026

Greg

Staff and accommodations were excellent

10/10

Exceptional

06 Jun 2026

Greg

Excellent Hotel. Staff was great.

Partner

4/10

Poor

06 Jun 2026

Syed

Dated, eye sored property- don’t go after the posted photos by hotels, not worth paying those mega bucks. Tastelessly decored neither modern nor country. Depressing experience in very upbeat surroundings. Breakfast was usual. Staff was helpful. Would stay again.

Family

8/10

Excellent

01 Jun 2026

Wei

Convenient location

Family

10/10

Exceptional

31 May 2026

Jeffrey

Clean rooms, friendly helpful staff. Excellent continental breakfast with some rotating hot items. Will stay again.

Friends

8/10

Excellent

31 May 2026

Deborah

Room was very hot as they didn't have air conditioning. I believe they are getting A/C, so hopefully this will not be a problem in the future. Very friendly staff, good breakfast and great location.

Partner

8/10

Excellent

30 May 2026

Dairomyll

What’s great: front desk staff, location
What’s not: lack of room AC

Free breakfast was decent, staff worked hard to keep place tidy. Plenty of underground parking spaces. Enjoyed the rustic feel of the lodge.
The best feature of this place is its central location. Everywhere in Banff is an easy walk. The front desk are likewise admirable for their helpfulness and politeness, especially Hanna! Thank you for the room upgrade :)
The area I recommend to improve is to have AC in each room, just like they have it in the hallways. Or at least clearly disclose that there are none available in the rooms. We managed the heat by running 2 fans and keeping windows open. I can’t imagine how summer days would feel like. One guest was berating a front desk person due to the lack of room AC. She remained calm and was apologetic, not her fault of course, but I felt bad for her. Hopefully management considers this to avoid those encounters.
Coin operated laundry machines are available.
Overall we would stay again, probably not during warm season.
Due to the “heating” feedback, we were given a “parking” perk, that was a very kind gesture.
Thank you again, we enjoyed our stay.

Partner

6/10

Pleasant

30 May 2026

Kevin

It was close to downtown.

Partner

10/10

Exceptional

28 May 2026

Maricris

Location is great.

Family

10/10

Exceptional

25 May 2026

rabia

Very kind staff🙂

Family_with_children

10/10

Exceptional

25 May 2026

Catherine and Don

Right in the middle of Banff , so convenient for dinner options and walking around. Parking very light for larger vehicles!

Partner

8/10

Excellent

25 May 2026

BESSIE Villamor

The property does not have AC unit in each room and only has standing room fans. Granted that the weather in Banff is mostly in the 50's/60's/70's at the time of our stay, it would still be nice to not have to open the window, if you have allergies. There's also hardscaping being completed and plenty of dust so we can't open the windows in the daytime.
The bathtub is very clean but could use fresh looking shower curtains without the rust or brown colored dirt on the bottom seam of the curtain.
The staff is very nice and helpful.
Breakfast is also nice and the staff there works hard to keep the buffet stocked and tables wiped clean for the next diner. Restaurants are expensive in Banff so this is nice to be included in the room rate.
We love the location of this hotel because it's right in the downtown district and centrally located. Restaurants are just a few steps away and a few minutes walk to the shopping mall with a food court, if you prefer not to eat at restaurants. It's also walking distance to Central Park and museums, the Roam transit hub that anyone can take to go see the sights in Banff. It's easy, inexpensive and better than paying for guided tours.

Partner

10/10

Exceptional

25 May 2026

Ronald

The room was picturesque! The view was amazing. So close to everything.. We would definitely stay there again!!!

Partner

10/10

Exceptional

24 May 2026

Gillian

I had the best time at Brewster Mountain. I have Celiac Disease and I was anxious about food and safe food accessibility. But I was impressed with the knowledge of the staff and their willingness to accommodate without bother or worry. There was a lady who went through all of my options and made sure all protocol was followed. The rooms were sparkly clean. Not a single spare hair left by the cleaners or a speck of dust. The only thing I would change, that they have no control over, was that our rooms floor was very squeaky. You couldn’t walk two steps without making loud sounds. The room was a bit hot, but when we opened the door that helped.

Friends

8/10

Excellent

23 May 2026

Sanam

Good place to stay, close by to store & restaurants .

Family_with_children

2/10

Poor

22 May 2026

Ruth

Did like bed spreads, breakfast wide variety of foods, Unfortunately work on roadway but never kept us awake for a nap.

Friends

10/10

Exceptional

20 May 2026

Evan

We stayed at Brewster Mountain Lodge for 2 nights in May. They allowed us to check in early just before noon as our room was ready. Check in was a breeze and counter staff were efficient and helpful with suggestions on where to dine or go for a hike. The counter was also stocked with wrapped snacks, such as chocolate banana bread and sausage and cheese pastry. Parking is available in their underground carpark for $13 per night with unlimited entry/exit but note that parking in some lots might be tight. The road on one side of the hotel is under construction and was dusty. Our room was nicely furnished with rustic log furniture, a mini-fridge, 2 fans (there’s no air-conditioning in summer), coffeemaker and an electric kettle, but no microwave. Complementary hot and cold breakfast included a range of food – sausages, beef balls, pastries, breads, jams & butter, cheese slices, several cereals, cooked oats, fruits (bananas, apples), and hardboiled eggs.

Partner

6/10

Pleasant

20 May 2026

Tammie

Problem was the room was hot. Opened windows. But then noise from bar across the street was annoying and street lights shone in. No AC option.

Partner

8/10

Excellent

18 May 2026

Carina

Great staff, nice location and the bfast is a great addition to our stay

Family

6/10

Pleasant

18 May 2026

Rhonda

The room was very stuffy as there was no AC. Got very warm in the evenings.
No one came to clean our room during our 4 night stay and we even posted the sign on our door. Had to collect our own clean towels. Parking is very snug. Would have liked bikes offered to borrow for guests.
Very convenient to outdoor trails and downtown shops and restaurants.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Julian

Excellent location, close to everything in Banff. Excellent staff and great facilities with a really good breakfast.
Brilliant stay, would recommend

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Virginia

The staff was THE BEST. They were so accommodating and the guy at the front desk was particularly helpful wish recommendations. They have so many treats and extras.

Self

10/10

Exceptional

16 May 2026

benjamin

Staff were very helpful. Bfast was good. Parking was a plus.

Family

10/10

Exceptional

15 May 2026

Peter

Very handily placed for the centre of town. Extremely helpful and friendly staff and comfortable room.

Didn't like the roadworks outside, but that's not down to the hotel

Partner

10/10

Exceptional

13 May 2026

Aimee

Smooth and fast check in and check out. Room was clean. And selection of continental breakfast was good.

Family_with_children

10/10

Exceptional

13 May 2026

Alfie

good breakfast. close to everything

Family

10/10

Exceptional

12 May 2026

Robert

Our S.E. one time
Staying for a weekend ski trip and staff are awesome and close to downtown stuff and parking.

Partner

10/10

Exceptional

11 May 2026

Christine

The staff was extremely helpful, kind and welcoming! Great location!

Self

8/10

Excellent

08 May 2026

Thomas

Breakfast was very good - far better than a normal continental breakfast offered by other hotels.

Partner

10/10

Exceptional

07 May 2026

Charles

Fantastic. It's the perfect mountain ski lodge for normal people. Staff jumps to please you. Great breakfast. Great location. Reasonably priced. The history of Banff is all over the photos on every wall. It's like staying overnight at the museum but as comfortable and homey as your grandparents cabin. Loved it.

Partner

10/10

Exceptional

07 May 2026

Nicolas

Breakfast was good, parking was easy and felt secure. Nice rooms!

Self

10/10

Exceptional

05 May 2026

Heather

Great breakfast

Family

10/10

Exceptional

05 May 2026

Mike

Staff were excellent, great room & location.

Self

8/10

Excellent

04 May 2026

Georges

Very clean. All staff was very friendly and accommodating. My only complaint is that the toilets are too small and low.

Partner

8/10

Excellent

02 May 2026

Randee

Beautiful room and view. Exceptional staff! My only minor complaint is that the breakfast “nook” was a crowded basement room that was a 5 minute walk from our room and the breakfast itself was sub par. Better to go across the street to a lovely bakery.

Partner

10/10

Exceptional

28 Apr 2026

Charlotte

Location was awesome! Walking distance to great restaurants and shopping! Transit is close and easy to navigate!

Self