Banff Boundary Lodge

10/10

Exceptional

29 Jul 2022

Rajeev

Enjoyed our stay here

Leisure Family

10/10

Exceptional

12 Jul 2022

Jonathan

Our family enjoyed staying here close to Banff. Communication with the host was easy. There were two very nice grills, outdoor seating area and fire pit right outside the door. Our unit was on the first floor but would be difficult for someone with mobility issues to access. We would stay here again for sure!

Leisure Family

10/10

Exceptional

20 Jun 2022

Sean

Beautiful and convenient location for a Banff vacation. Rooms are clean and well kept. Would highly recommend for anyone that is planning a Banff National park vacation.

Leisure Family

10/10

Exceptional

02 Apr 2022

bryan

always a great stay

have stayed here before.
one of my favorites to stay in canmore

Friends_and_family Family

4/10

Poor

31 Mar 2022

Quin

The accommodation was fine but definitely showing some age. Check in was contactless. Recieved a text from staff seeing how everything was in our 1st hour of arrival. Responded that there was issues with the toilets. I tried calling the number no answer. 3 hours latter i got a call back.seeing if we would survive. No effort or offer to back things better. And then in the morning there was a drone flying around the property at the height of the upper windows. Which was concerning considering the windows in the showers have no covering.

Leisure Family_with_children

10/10

Exceptional

13 Mar 2022

Landen

The room had a lot of space, was very clean, quiet and a good location

Leisure Friends

10/10

Exceptional

04 Feb 2022

Anna

Excellent place for families. Very clean.

Leisure Family

8/10

Excellent

01 Feb 2022

Yanina

Great place, but lacks amenities (eg. Pool). Our unity also had a leak under the kitchen sink and the kitchen faucet sprayed everywhere, which made a mess on the counter

Leisure Family

10/10

Exceptional

06 Jan 2022

Monika

Perfect, family friendly big and best priced

This is the best deal for your money. Location is very convenient 5 min from downtown Canmore and just before the Banff park gate. I find all condos much bigger than what you would get in Banff or Canmore for the same money. I stayed in several apartments at Boundary Lodge and all are very well equipped. I highly recommend this place for any season. This is our favorite place to stay at on our ski trips.

Friends_and_family Family

10/10

Exceptional

30 Dec 2021

Susanna

The house is clean with everything you needed. Staffs is helpful. But the location is ok. Closer to Canmore than Banff. Nothing around, need to prepare and plan ahead. Don’t forgot bring all your food and drinks!! Nothing around.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2021

Sarah

Great hot tub, excellent views, units were clean and very nice

Leisure Family

10/10

Exceptional

03 Dec 2021

Sandy

The Banff Boundary Lodge was a great place to spend the weekend! We would stay again!!

Leisure Friends

8/10

Excellent

16 Oct 2021

Ngan

Overall the property is fine with what I paid for.

Leisure Family

10/10

Exceptional

08 Oct 2021

Robert

clean and convenient, private entrance

Business Friends

8/10

Excellent

05 Oct 2021

Maribel

I like the view of the place. The house was well organized and the laundry site was cleaned and well maintained.
I will definitely recommend this placeto my friends.

Leisure Family

8/10

Excellent

18 Sep 2021

Andrew

Clean location, close to both Banff and Canmore. Only issu

10/10

Exceptional

06 Sep 2021

Artemio

Clean and good just need more update lights on the kitchen area.

Leisure Family

6/10

Pleasant

01 Sep 2021

Karen

Basic but functional

Functional facility close to Canmore and Banff. Needs a little updating as paint and walls were tired. Unit smelt of stale smoke (possibly due to cigarette butts outside front door)
Good size unit for families. Easy parking right outside unit.

Friends_and_family Family

10/10

Exceptional

31 Aug 2021

Liezl

Close to Banff and Canmore town proper

Leisure Family_with_children

8/10

Excellent

28 Aug 2021

becky

Property was very clean, but the oven was on when we arrived..😳
Bed are not the best quality and should be replaced.
This place in NOT. Banff … and is not close to any shopping or restaurants.
Has a great fire pit, outside eating area and a fun large hot tub! I would book again but hope they replace the beds.

Leisure Friends

10/10

Exceptional

24 Aug 2021

Long

very good

Leisure Family

6/10

Pleasant

23 Aug 2021

Steven

Adequate

When we arrived on Saturday, the unit smelled like smoke. I advised them, they said they would follow up with their manager on Monday?it says everywhere it is a non smoking unit. We opened all the windows to try to air it out. The unit itself was clean and adequately appointed. The unit is self check in/out. No front desk or staff on property. That was fine, communication was good. I was quite surprised for the price that they also expected you to load the dishwasher, turn it on, and collect all the garbage and deposit it in the bins outside? Unusual expectations. I am aware many hotels have reduced service because of Covid, but I don’t believe that is the case here.

Friends_and_family Family

8/10

Excellent

19 Aug 2021

Nathalie

Squeak squeak

Great location. Lovely accommodations. My friend even said she could live in this condo. Until we went to bed. The beds squeak beyond comprehension. I slept on the couch as I kept waking up very time I moved. New beds, and this place would be awesome.

Friends_and_family Family

6/10

Pleasant

11 Aug 2021

Grace

So so

Clean but not very comforting for a family.

Friends_and_family Family

8/10

Excellent

31 Jul 2021

Verified traveler

Nice and clean.

Leisure Family

8/10

Excellent

28 Jul 2021

Verified traveler

The place is clean. I don’t like people staying upstairs with the kids playing balls. Annoying.

Family

10/10

Exceptional

27 Jul 2021

Verified traveler

The rooms are clean and tidy. The kitchen is well equipped. Despite a staffless building with Covid measure, the owner provides prompt and clear instruction on checking in and out. An excellent stay.

Leisure Family

8/10

Excellent

25 Jul 2021

Verified traveler

Great place, clean, spacious, easy check in. Loved it!

Leisure Family

8/10

Excellent

16 Jul 2021

Verified traveler

Self check in great feature. Everything is well organized and clean. Some kitchen item like kettle need to be replaced. Window screen mesh need to be replaced as well. Over all good condition. Recommend.

Family_with_children

8/10

Excellent

06 Jul 2021

Verified traveler

There is no air condition in entire property
The upper floor feels like a oven when it is 39 degrees out side

Leisure Family

6/10

Pleasant

04 Jul 2021

Verified traveler

The property location is very good. Onsite coin Laundry was bonus. Getting any sort of help from the property management was a big challenge. We had issues with the toilet clogging and we tried to reach someone for a couple of hours but could not reach anyone.

Leisure Family

10/10

Exceptional

07 Jun 2021

Verified traveler

Really convenient location had almost everything I needed. No Lemmon juicer but was like being at home!

Leisure Partner

10/10

Exceptional

26 May 2021

Verified traveler

Very accessible going to and from Banff. Staff was considerate- we were able to check in early since we are already on site and our suite is ready. Kitchen utensils are complete- extra towels, pillows and blankets are in the room. On the other hand, in one of the rooms you can hear the vehicles. Also, extra waste bags can be handy next time as we are a big family. Overall, the suite is spacious and very private.

Family_with_children

6/10

Pleasant

26 May 2021

Verified traveler

Basic property, no front desk. Units are spacious but cleanliness could use some improvements.

Leisure Family_with_children

10/10

Exceptional

10 May 2021

Verified traveler

You paid what you asked for! Great place to stay and very peaceful! Great deal for family with unexpected kitchen stuff!!! Highly recommended!!!

Leisure Family

10/10

Exceptional

25 Apr 2021

Verified traveler

just like home^^

Leisure

10/10

Exceptional

04 Apr 2021

bryan

have stayed here several times. always a good stay. just wish the bedrooms had tv's so the kids could watch a little before falling asleep.

Friends_and_family Family

8/10

Excellent

02 Apr 2021

Verified traveler

Condo was big enough for 5 people. One king and 2 Q beds. Rooms were quite warm even though thermostat was turned down. Lots of parking although on Saturday night at least one person needed to park in the lane way. Quite a bit of road noise in the highway facing bedroom.

Leisure Family

8/10

Excellent

13 Mar 2021

Verified traveler

Everything was very good, with the exception of the bed and pillows both need upgrading especially mattresses.Other than this the condo was great

Leisure Partner

8/10

Excellent

03 Mar 2021

Verified traveler

The condo was in good condition and clean. The condo was way to hot and no matter how much I turned down the heat the temp stayed the same. Overall though nice unit

Leisure

8/10

Excellent

10 Jan 2021

Decor

Its quiet and good place to stay with family my kids like so im happy

Leisure Family

10/10

Exceptional

17 Dec 2020

Monika

Comfort at a great price.

Apartament was clean and bright.
kitchen was well-equipped ,we were missing one item and when I called we got it within 10 minutes. Location was very convenient just sixteen minutes drive all the way up to Norquay and five minutes drive Canmore Downtown. We will definitely stay here again. Keep in mund bedrooms have no TV just a living room. We didn't mind at all.

Friends_and_family Family

10/10

Exceptional

28 Oct 2020

Benjamin

The place was very cozy and location is great.

Friends_and_family Family

10/10

Exceptional

25 Oct 2020

Fred

It was seriously perfect! The view of the rockies suite 100 in front, all comodities like home, giant screen in livingroom turning completly in front of bed. Juste little noisy because of the highway but close to everything in canmore and banff

10/10

Exceptional

21 Oct 2020

Verified traveler

Mountain retreat.

Two night getaway with a friend. Wanted somewhere with kitchen facilities so that we could self cater and be close to both Banff & Canmore. This property ticked all the boxes for that. Did not know ahead of time that the hot tub was not available. All in all a great stay.

Friends_and_family Friends

8/10

Excellent

09 Oct 2020

Mike

Good place

Nice size for a family of 5

Friends_and_family Family

4/10

Poor

01 Oct 2020

Verified traveler

First complaint is that check in starts at 5 pm and also there is no one at front desk. They left a note on the door saying to call the reservation line to get your passcode to check in. Good thing Expedia emailed me details of check in procedures. I doubt the hotel would of done that. Next complaint is that our room door had a broken metal door seal still hanging as we pushed the door opened. The unit just looks nice inside but cleaning was not up to par as advertised for covid standards. The fans in the rooms had dust all over them and there is a leaking pipe in the kitchen floor every time you use the sink. They also expect you to clean everything you use in the kitchen and take out your own trash. Why are we paying for a room and housekeeping if we are expected to do it ourselves. I don’t recommend staying at this property even if you find it a good deal for many people.

Leisure Family

8/10

Excellent

27 Sep 2020

Rowilda

Everything goes well but might as well remove the carpet especially in the rooms too old carpets and the smell ruin the beutiful of the cabin, when you close the door in the room it smells bad

Friends_and_family Friends

10/10

Exceptional

25 Aug 2020

Mukhtar

Room 109 was under construction with flooding in the bathroom ceiling.but at the end it worked out for the best, where they got me a room in the The Silver Creek Lodge which was excellent

Friends_and_family Family

2/10

Poor

23 Aug 2020

NI

I checked in with my family and immediately called to inform about smoke smell in the property. We had to let the air pass before we could put the kids to sleep.
Secondly, the unit was not cleaned properly, we found nuts and other food crumbs from the floor and clearly the floor was not sweeped or mopped. The unit has not been maintained at all. When we put the fan on in the bed room, dust started falling from the fan

Leisure Family_with_children

8/10

Excellent

13 Aug 2020

Bogdan

Nice location, close to Canmore and Banff and many hiking trails.

Leisure Partner

2/10

Poor

29 Jul 2020

Tatiana

I would never suggest that hotel. When I came there with my husband, we could not find anyone. Everything was locked. We called three different numbers on the door but there is no answer. After more then twenty minutes I could finally reach the lady who gives me three different codes which we at least 10 digits from different doctors that I could come in my room. It takes 20 minutes every time to get into my room. The room was on the south part of the building and I ask lady to change the room for me because I have a two years old child, and the temperature in the room was more than plus 40. This is worth experience with hotels in my life. You are just by yourself because there is no one with whom you can discuss the situation and find an appropriate solution. Highly NOT recommend to go in this place.

Leisure Family

6/10

Pleasant

27 Jun 2020

Jasmine

I didnt like that the unit was dirty and they had someone working right outside the door

Friends_and_family Family_with_children

4/10

Poor

22 Jun 2020

Megan

I enjoyed being in a condo with a living room and full kitchen. The kitchen was not fully stocked, which was disappointing. There wasn't even a can opener. The neighbors above is sounded like elephants and they decided to party all night on Saturday inside and outside. It was insane. There was a security number which did help but that took hours to address the problem fully. And the toilet handle broke within an hour of arriving.

Leisure Family

6/10

Pleasant

12 Jun 2020

Verified traveler

Not clean at all. Cookies and snacks from previous people left in drawers, dusty under beds.

Leisure Family

10/10

Exceptional

09 Jun 2020

Hitherecendie

Amazing stay and super spacious. We stayed in the unit above the main lobby and the facility was great. Netflix available on the TV and fully stocked kitchen. Be aware of late check in (10pm). We arrived late but all we needed to do was call security and they gave us access. Took 15min longer. We loved it so much we wanted to extend our stay! Unfortunately, it was difficult to reach staff the next morning to inquire an extra stay. Overall, excellent and close to Banff scenery.

Leisure Partner

4/10

Poor

24 May 2020

Verified traveler

Dirty table tops

I was disappointed to find table tops dirty & dusty. I thought that during this pandemic the management could at least get the surface cleaned. We have to clean it ourselves before we are confident to use it.

Partner

10/10

Exceptional

16 Mar 2020

Verified traveler

Their location was easy to find and close to Banff.

Leisure Friends

10/10

Exceptional

13 Mar 2020

Verified traveler

Excellent value. Nicely decorated and well laid out. Will definitely be back!

Leisure Partner

10/10

Exceptional

10 Mar 2020

Verified traveler

Spacious layout, well equipped kitchen, nice decor and very comfortable beds. The gas fireplace gave it a nice ambience that was a bonus

Leisure

10/10

Exceptional

08 Mar 2020

Verified traveler

it was great place to stay close to banff and canmore

Leisure Family_with_children

10/10

Exceptional

06 Mar 2020

Jean

We were in their bachelor suite for the second time, and in the shoulder season it is too good to be true for the price.

Leisure Family

8/10

Excellent

25 Feb 2020

Verified traveler

Location is between Banff and Canmore which gives the room more bang for its buck

Leisure

8/10

Excellent

22 Feb 2020

Francisco

Room is clean and the unit is value for money n

Friends_and_family Family

8/10

Excellent

21 Feb 2020

Al

Noisy - could hear constant walking upstairs. Walkways were icy. Old and dated.

Leisure Family_with_children

10/10

Exceptional

12 Feb 2020

Verified traveler

The room was so cute and well decorated. All of the essentials were provided in the kitchen too, even stuff for baking! 10/10 stay

Leisure Partner

10/10

Exceptional

02 Feb 2020

Stacy

Comfortable, convenient, cozy!

The lodge is VERY conveniently located, easy to get to from #1 highway. The suite was lovely! Clean and ready when we arrived and comfortably furnished. The kitchen was large enough for 2 cooks, and had almost everything we needed to prepare supper. The only thing missing was wine glasses, so we used tumblers. Bedrooms were large, and beds were wonderfully comfortable. The fireplace was easy to start, and we were able to the have the entire suite at a good temperature. The morning mountain view from our living room window was breathtaking! Even though we were close to the highway, we heard almost no traffic noise. I will definitely consider staying again, next time we are in the Canmore/Banff area.

Friends_and_family Friends

8/10

Excellent

01 Feb 2020

Casandra

I always enjoy our stay at Banff boundary lodge.

My only complaint with this experience was Expedia double booked our room.. so when we showed up it took an hour to get someone on the phone to get us checked into another room.

The room we received had 2 double instead of 2 queens.. which doesn’t work for 4 single dudes over 6’ and one of their ladies. Ended up sharing a bed with my hubby and his best bud in the king and the other two each got a double to themselves.

In theory it sounds like it would work in a pinch.. but it was one of the worst sleeps I have ever had.

Leisure Friends

2/10

Poor

09 Jan 2020

Verified traveler

It was totally terrible experience. I checked inn with my wife and two years old son, my room no was 100, and by going through the whole property map and also in person visiting whole property, in -15 i never found unit no 100. Really disappointing, and after waiting for two hours, one of the contact no worked and a lady on phone told me that unit no 100 is a newly built unit and its not either in the map nor visible from any view. So ultimately she guided me to get into the room after struggling for three hours.
Room was ok, but it was a bit cold in the room, my son got cold, and the blower in the room was out of order. I called the same no, and talked to the same lady that plz do something because my son is getting cold, give us a blower, and she said that we can not do anything, u have to manage it till morning, and told me that 9am our maintenance department guy would come and replace it for you.
But its really disappointing that no one showed up even in the morning.
I paid for two nights through expedia app, in advance and after getting frustrated, I checked out around 4pm and u guys can check in the system that we never came back.
Well it was my wedding anniversary and everything spoiled. And I just could stay for one night, although i paid for two nights in advance.
It was indeed a terrible experience and I would definitely never gonna recommend it to anyone else.
No service
No costumer care ( even not for my two years old son )
Wastage of money

Friends_and_family Family

10/10

Exceptional

28 Dec 2019

Angelo

A Family Christmas Trip

The stay was amazing because it was upgraded. The location was amazing because of a very nice view seeing the town centre and the Canadian Rockies.

Friends_and_family Family

8/10

Excellent

08 Dec 2019

Verified traveler

Very spacious With updated decorations and has all the kitchen supplies for a relaxing weekend.

Leisure

2/10

Poor

05 Dec 2019

Y.K.

There were not enough dining chairs for the guest of five In the up to 6 people room and the stuff didn’t even try to fix the problem and told us to use the sofa instead. All these communication were done on the phone and we couldn’t even find any stuff on site. 2 out of 6 glasses were chipped and unusable, too. We prepared special steak dinner for our guest friends from Japan, so not having enough dining chairs (and glasses) were not acceptable. Moreover, the staff’s poor correspondence made us really angry. They need better maintenance and staff training.

Leisure Family

10/10

Exceptional

29 Nov 2019

Daniel

Excellent location and clean and comfortable

Excellent location! Easy to get to Banff and Canmore. The suite was spotless and stocked with more than enough towels and kitchen supplies.
Will be back!!

Partner

6/10

Pleasant

25 Nov 2019

Jo

The unit we had was very clean and had all the amenities needed. Was a good size for our family of 6. The location of the lodge was also very good for a weekend of skiing. Main downfall is the walls are paper thin. We had a lower level unit and the people above us and around us partied all night which meant we got zero sleep. The lodge needs a quiet time or some security to monitor the noise. If you want a place to have some fun it would likely be good but if you want a quiet weekend with your family I would not recommend it. VERY VERY noisy!!

Leisure Family

10/10

Exceptional

18 Nov 2019

Verified traveler

It was great. Very convenient. Could have been a bit cleaner. Over all good!

Friends_and_family Family

10/10

Exceptional

13 Nov 2019

Sjeng

We have stayed at the BB Lodge a number of times. Both the bachelor suites and the larger apartments are always clean, spacious and nicely furnished and equipped. We don't like eating out often, so we really appreciate their well appointed kitchens.

Friends_and_family Partner

10/10

Exceptional

03 Nov 2019

Verified traveler

very cozy place with all the amenities we need & it is convenient & closer to all Banff & Canmore attractions.

Leisure Family

10/10

Exceptional

03 Nov 2019

Nels

Great facility

Newly renovated condo style suite

Friends_and_family Family

8/10

Excellent

24 Oct 2019

Verified traveler

The location and price are awesome.
Overall is ok, only the cleanliness of property can be increase.
Customer services should be increase as well. Is hard to keep following up to ensure we have an access. When we called they told us \"We already sent twice\"

Leisure Family

4/10

Poor

21 Oct 2019

Verified traveler

Check in hopeless, we had booked in for 2 separate dates, on both we did not receive the codes to get in to the building and our room, had to use expensive uk phone to make contact as no wifi outside. Took ages and were very cold. No apology. Large room but only a very small fan heater which stopped working late at night, when it was minus 14 outside, had to sleep with clothes on. No staff at place to speak to and phone lines very busy. There were also 6 other guests in the same position, lucky for them we knew how to make contact. They were looking for a reception desk which they do not have. Won't stay there again.

Leisure Partner

4/10

Poor

21 Oct 2019

Krysta J.

No instructions, broken toilets, dirty places

We never received any details on how to check in, ended up having to call three different numbers before getting it.
when we got in and two toilets had to be fixed by our husbands. the places were dirty (dust, muck, dirty washrooms) which made the idea of sleeping there a little uncomfortable. if there is visible grim in the bathrooms, whats secrets do the bedrooms hold?
they served the purpose, but we most likely would not come unless in a real pinch.

4/10

Poor

21 Oct 2019

Krysta J.

Dirty. No instructions sent before arrival to know how to get in

Our husbands had to fix the toilets, there was dust and dirt, which made us uncomfortable thinking about the cleanliness of the beds.

8/10

Excellent

15 Oct 2019

Verified traveler

we did not get to enjoy the hot tub and also I had to call expedia and Banff boundary lodge many time to get the detailed instructions for arrival

Leisure Family_with_children

10/10

Exceptional

11 Oct 2019

Verified traveler

It was very easy to check in. The condo was clean and had everything we needed.

Leisure Friends

8/10

Excellent

06 Oct 2019

Verified traveler

Pleasantly suprised, very nice and worth every penny, especially being one of the cheaper rooms in Canmore.
My only complaint was the cleanliness, floor was not vacummed, infact there was an old piece of lettuce on the kitchen floor, bath tub had hair in it, etc.
And security was very loud when they checked the property at around 2am.

Business

10/10

Exceptional

29 Sep 2019

Verified traveler

This property was a pleasant surprise and don’t believe the rating as it excels in quiet, comfort, and cleanliness. It is unusual not to deal with staff on check in but you get over that quickly when you follow the precise instructions.
Overall an 8 out of 10.

Leisure Self

4/10

Poor

26 Sep 2019

R

Very outdated and very dirty, would not recommend

Leisure Friends

10/10

Exceptional

26 Sep 2019

Stephen

Comfortable and well equipped

Excellent as always, although the switch away from a reception area to keypad entry was a drawback for us

Partner

8/10

Excellent

25 Sep 2019

Verified traveler

It was a very pleasant stay. Only thing we didn't get was a King size bed which was very important for us as we have twins.

Leisure Family_with_children

6/10

Pleasant

25 Sep 2019

Verified traveler

The property is very much showing its age and doesn't seem to be taken care of very well. The rooms were not very clean (especially the bathroom and kitchen) and the tv and fireplace didn't work.

10/10

Exceptional

24 Sep 2019

Kristine

Very nice and neat.. the room was very clean. Spacious amenities

Friends_and_family Family

6/10

Pleasant

19 Sep 2019

Maryann

quiet.But the service is poor.No one attended any customer concern regarding with the facility.The number they provided to call cannot answer our concern and promised that someone will come to check and no show until we left.Washroom are okay but the smell of the place when you entered is not pleasing

Leisure Family_with_children

10/10

Exceptional

15 Sep 2019

Raghbir Singh

Our stay was comfortable. Rooms were neat and clean
Overall we enjoyed

Friends_and_family Friends

10/10

Exceptional

14 Sep 2019

Eileen

Great place

Really convenient and comfortable place to stay.

Friends_and_family Family

10/10

Exceptional

13 Sep 2019

Verified traveler

A security vehicle in the parking lot would be great.....otherwise, perfect

Leisure Family_with_children

8/10

Excellent

12 Sep 2019

Brian

Comfort at the Banff gate

Everything was as advertised, clean, roomy, I was impressed. The only complaint I had was that there was no lights in either bedroom. Probably a breaker problem. Don’t know didn’t investigate

Friends_and_family Family

8/10

Excellent

02 Sep 2019

Verified traveler

I liked the location but little bit noisy of highway.

Leisure Partner

10/10

Exceptional

01 Sep 2019

Verified traveler

Spotless, spacious, we had plenty and extra space in the two bedroom suite!
It's fully equipped, from kitchen to bathrooms!
Will definitely consider staying here again!.

Friends_and_family Family_with_children

6/10

Pleasant

31 Aug 2019

Verified traveler

Overall, I liked this place, but the location is not the greatest as it is located along the highway, so it is super noisy if you want to leave the windows open to get fresh air overnight. Plus, the pots and pans are kind of broken and not usable.

Leisure Family

10/10

Exceptional

31 Aug 2019

Beth Z.

Nice Mountain View

Excellent views of the mountains!