Name: Grande Rockies Resort
Address: 901 Mountain St, Canmore, T1W0C9, CA

Grande Rockies Resort

Canadian Rockies-AB · Canada

20 reviews shown

10/10

Exceptional

06 Aug 2026

Maria cristina

The room was clean and with good amenities. Check in and out was a breeze. Will come back again

6/10

Pleasant

04 Aug 2026

Debra

Booked in older building, room was clean and nice but hallways and doors need updating and painting. Had a water pump machine outside our window that ran all day. For the per night price I paid ecpected better.

6/10

Pleasant

04 Aug 2026

Julie

The building was being renovated and the elevator didn’t work when we arrived. The room was ok but didn’t feel like it had been thoroughly cleaned. The location was very handy which is why we stayed there.

8/10

Excellent

03 Aug 2026

Michael

Parking and great location

2/10

Poor

03 Aug 2026

Olivia Christina

Terrible place. Looked like no one has kept up with maintenance and when you look at the place from the street it looked to be abandoned. Don’t waste your money here.

6/10

Pleasant

03 Aug 2026

Mike

We checked in and expected to be in the annexe.
What we didn't expect was a water pump on permanently outside our room. Ours appeared to be the one most impacted.
As we had booked the room 6 months earlier we would have expected to avoid this - i.e. it should have been the last one in !
The management obviously expected negative feedback as there were 2 packs of earplugs on the bed !
Kieshe, the young lady on reception, couldn't have tried harder to placate us. Her efforts saw us given an agreed compensation payment that helped.
On the positive side the water problem was not the hotel's fault, they did do something to offset it, the bed & shower were brilliant and the food in the restaurant was excellent.

6/10

Pleasant

31 Jul 2026

Patricia

Lovely location -

2/10

Poor

28 Jul 2026

Saurabh

Never stay in the properties Annex building. Very shaddy, smelly and dirty place.

10/10

Exceptional

28 Jul 2026

Titilia

Everything advertised matched expectation. An enjoyable stay!

2/10

Poor

27 Jul 2026

Chitra

Lobby was maintained poorly. Leaky ceiling with a bucket on the floor that remained for our entire stay. Unhelpful front desk person. Swampy lawn ground with a noisy pump constantly running to clear the water log.
Under staffed. Elevator wasn't working. No staff would help with carrying our two suitcases especially after letting the receptionist about our bad backs. Room had foul smell. Was refused a room change. After pleading got a room change after 6 hours.

Requested fresh towels. Got it after 2 1/2 hours. Requested coffee pods , took 4 hours to get that. 330 US dollars per night for this. Shocking rally. Exodus needs to ban such properties from their site.

8/10

Excellent

27 Jul 2026

Brenda

It was a nice place to stay at. The only complaint would be that they only had one elevator working while we were there. They are doing renovations. The restaurant inside is fabulous great food. The pool area was nice for kids. Underground parking was great. If you have a ground floor unit the outside patio is a mess and
tons of ants so you really could not sit outside. The rooms were clean. Would stay again. Canmore is Beautiful ♥️

2/10

Poor

24 Jul 2026

susan

We stayed in the annex building. The building was gross, dark hallway, old dark carpet, dingy, no luggage cart, shower configuration was off, bathroom was very dated and loud generator pumping water due to flooding all day and night. However, the bedding wasn’t bad. Unfortunately, I will not be coming back here.

6/10

Pleasant

23 Jul 2026

Caleb

There was no pool access, no laundry facility for the price we paid, would have been nice to have pool access

6/10

Pleasant

21 Jul 2026

Veronica

The room was clean, but that was about it. Never did they mention that the elevator was down. Disappointing that I had to carry my luggage up to the third floor. Also, check out is 10:00 a.m., quite early as quite a few hotels I've been to has checkout at 11 a.m.

Self

2/10

Poor

21 Jul 2026

Hailey

I rarely leave negative reviews, but this experience has been beyond frustrating.

The hotel charged my credit cards multiple times in error, leaving approximately $2,000 tied up in unauthorized charges. Mistakes can happen, but what was most disappointing was the complete lack of concern from the front desk. Rather than taking the issue seriously or showing any urgency to resolve it, the staff member I dealt with seemed unconcerned and unhelpful. Being told to simply “send an email” when thousands of dollars are involved is not an acceptable level of customer service.

Having that amount of money unavailable because of a hotel’s billing error is incredibly stressful, and I expected much better communication, accountability, and empathy. I’m still waiting for this to be properly resolved.

Until the hotel improves both its billing practices and the way it handles serious customer concerns, I would not recommend staying here.

Friends

6/10

Pleasant

20 Jul 2026

Melina

I booked what I believed was a room at Grande Rockies Resort based on the listing, but the accommodation I was assigned was in a separate building across the road. The listing did not clearly distinguish between the resort and the separate building, which created different expectations than what was provided.

During my stay, the elevator in the building was not operational, and there was construction debris in the common areas inside the building. The room had hard-surface flooring rather than carpet, the bed was not particularly comfortable, and the air conditioning unit was very loud. The combination of the bed and the AC noise made it difficult to get a good night's sleep.

I was also surprised to learn that guests staying in this building were not permitted to use the resort amenities, including the pool and spa, despite the booking being presented under the Grande Rockies Resort name.

Greater transparency about which building is being booked, what amenities are included, and the current condition of the property would help guests make an informed decision and avoid misunderstandings.

Partner

4/10

Poor

19 Jul 2026

Jennifer

We were in the Annex building. It was old and dingy and poorly maintained. The elevator didn’t work, so we had to lift 2 large suitcases up to the third floor. The bed was clean but the room didn’t appear to have been vacuumed. Overall poor quality for the price tag.

Partner

2/10

Poor

19 Jul 2026

Connie

Room and halls were dirty. Had to contact front lobby to get towels, toilet paper, etc. Mold in shower and tiles in shower cracked. Bathroom squishy..cold metal leg of the vanity touched your leg while using toilet. Looked like blood splatter on bathroom ceiling. Elevator not working.

Outside our room was a super loud generator that was on 24 hours a day. Couldn’t sleep. Ear plugs provided in the room so staff aware of problem yet still place travellers in that room. Paid $500 a night to stay in a dirty, noisy room where we couldn’t sleep as it was so loud. Ended up leaving a night early as couldn’t stand it anymore. Complained to management and received a 15% discount. Hardly covered the taxes we paid.
Others from our travel group had numerous complaints and disappointments in their rooms as well from limited supplies to key cards not working, etc.
Would definitely NOT recommend. Numerous other options available in the surrounding area that provide better service.

Family

6/10

Pleasant

17 Jul 2026

Lijian

Our guest room is in Annex building, which was flooded a few days before we came. The service crew were pumping the water from the flooded basement all day long, making loud noise. No elevator available for that reason too.

The parking lot is rather small. Each car parking space is very small too. You will have a hard time to park a large vehicle. No everyday service, but you can ask for fresh towel

Family

4/10

Poor

14 Jul 2026

Judy

My room was located on the first floor in the corner with 2 giant generators running all night. There was no view and the air conditioning wasn’t working. When we called the front desk no one picked up. When I walked over to inquire they said so sorry nothing we can do.

The location in the town was fantastic. It appeared that the main building (where we were not) looked clean and well kept.

Family