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Accommodation only. Meals are usually not included.
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9.4/10Excellent2,337 Reviews
Cleanliness9.8/10 9.8
Service9.6/10 9.6
Comfort9.6/10 9.6
Condition9.6/10 9.6
Amenities9.6/10 9.6
See all ratings- Most popular
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Otter Hotel
Situated 1400 km from the town center, this 2025-built hotel offers easy access to area attractions, including a golf course (2200 km) and ski slopes (7600 km). Public transport is just 30 meters away. The 174 comfortable accommodations and common areas feature Wi-Fi.
Guests enjoy 24-hour reception, accessible common areas, and on-site parking (fees may apply).
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With a stay at Otter Hotel in Banff (Uptown District), you'll be a 4-minute drive from Banff National Park Information Centre and 9 minutes from Upper Hot Springs. This hotel is 11.7 mi (18.8 km) from Banff National Park and 3.6 mi (5.8 km) from Banff Gondola.
Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Important information
-
You need to know
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Pet fee: CAD 30 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
French
Nearby attractions
Cascade Shops
1.4 km / 0.9 mi
Canadian Ski Museum West
1.5 km / 0.9 mi
Banff Off-Leash Dog Park
1.5 km / 0.9 mi
Banff National Park Information Centre
1.5 km / 1 mi
Lux Cinema Banff
1.6 km / 1 mi
Carter-Ryan Gallery
1.6 km / 1 mi
Banff Centre for Arts and Creativity
1.6 km / 1 mi
Willock & Sax Gallery
1.6 km / 1 mi
Old Banff Cemetery
1.6 km / 1 mi
Bow River
1.6 km / 1 mi
Canada House Gallery
1.8 km / 1.1 mi
Banff Canoe Club
1.8 km / 1.1 mi
Jenny Belzberg Theatre
1.8 km / 1.1 mi
Banff International Research Station
1.9 km / 1.2 mi
Banff Park Museum
2 km / 1.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2025
- Total number of rooms: 174
- hotel
- American Express
- JCB
- MasterCard
- Visa
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Golf course
Show 39 more facilities & services
- Ski slopes
- Entertainment Area
- Wheelchair-accessible
- Car park
- Electric vehicle charging station
- Garage
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Local and international callsExtra charge
- Secure parking
- LaunderetteExtra charge
- Air conditioning in public areas
- Fireplace
- Smoke detector
- Lift access
- Terrace
- Sun terrace
- Gym
- Luggage room
- Dining area: 1
- Ski storage
- Electric kettle
- Towels and bed linen
- Restaurant
- Air conditioning in Restaurant
- Hot tub
- Breakfast
- À la carte dinner
- Breakfast and dinnerExtra charge
- Early departureExtra charge
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 21
- Credit card is compulsory as a deposit, no deposit in cash is accepted
- Sustainable building
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE MOUNTAIN VIEWDOUBLE • MOUNTAIN VIEW • 1 Bedroom • 27 m²DBL.VN
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Children share the bed with parents
- Housekeeping
- Smoke detector
- Desk
- Toiletries
- Alarm clock
- 220V power supply
Show all 20 amenities
- Wake-up service
- Wi-fi
- Balcony
- Safe
- Individually adjustable heating
- Central heating
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- TV
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
DOUBLE MOUNTAIN VIEW
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.VN
Room amenities
- Cable TV
- Children share the bed with parents
- Housekeeping
- Smoke detector
- Desk
- Toiletries
- Alarm clock
- 220V power supply
- Wake-up service
- Wi-fi
- Balcony
- Safe
- Individually adjustable heating
- Central heating
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- TV
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDSQUA.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
QUADRUPLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIORSUITE • SUPERIORSUI.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
SUITE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR TWO DOUBLE BEDSDOUBLE • SUPERIOR TWO DOUBLE BEDS • 1 Bedroom • 25 m²DBL.2D-SU
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wake-up service
- Wi-fi
- Disability-friendly bathroom
- Balcony
- Safe
- Individually adjustable heating
- Children share the bed with parents
- Housekeeping
Show all 22 amenities
- Cable TV
- Bathrobes
- Desk
- Toiletries
- Alarm clock
- 220V power supply
- Ironing set
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Tea and coffee making facilities
- Fridge
- TV
- Hairdryer
Facilities with extra charge
- Direct dial telephone
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
DOUBLE SUPERIOR TWO DOUBLE BEDS
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-SU
Room amenities
- Wake-up service
- Wi-fi
- Disability-friendly bathroom
- Balcony
- Safe
- Individually adjustable heating
- Children share the bed with parents
- Housekeeping
- Cable TV
- Bathrobes
- Desk
- Toiletries
- Alarm clock
- 220V power supply
- Ironing set
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Central heating
- Tea and coffee making facilities
- Fridge
- TV
- Hairdryer
Facilities with extra charge
- Direct dial telephone
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE SUPERIOR QUEEN BEDQUADRUPLE • SUPERIOR QUEEN BEDQUA.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
QUADRUPLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE MOUNTAIN VIEWSUITE • MOUNTAIN VIEWSUI.VN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
SUITE MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.VN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWSDBL.SU-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
DOUBLE SUPERIOR WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR MOUNTAIN VIEWDOUBLE • SUPERIOR MOUNTAIN VIEW • 1 Bedroom • 27 m²DBL.SU-VN
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Toiletries
- Fridge
- Tea and coffee making facilities
- Hairdryer
- TV
- Wi-fi
- Wake-up service
Show all 20 amenities
- 220V power supply
- Alarm clock
- Centrally regulated air conditioning
- Central heating
- Individually adjustable heating
- Safe
- Balcony
- Ironing set
- Children share the bed with parents
- Housekeeping
- Smoke detector
- Bathrobes
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
DOUBLE SUPERIOR MOUNTAIN VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-VN
Room amenities
- Desk
- Toiletries
- Fridge
- Tea and coffee making facilities
- Hairdryer
- TV
- Wi-fi
- Wake-up service
- 220V power supply
- Alarm clock
- Centrally regulated air conditioning
- Central heating
- Individually adjustable heating
- Safe
- Balcony
- Ironing set
- Children share the bed with parents
- Housekeeping
- Smoke detector
- Bathrobes
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible SUPERIORDOUBLE • Accessible SUPERIORDBL.H6-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
DOUBLE Accessible SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 27 m²DBL.KG-SU
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Fridge
- TV
- Bathroom: 1
- Balcony
- Wake-up service
- 220V power supply
- Alarm clock
- Toiletries
Show all 19 amenities
- Desk
- Bathrobes
- Cable TV
- Smoke detector
- Children share the bed with parents
- Wi-fi
- Safe
- Central heating
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Tea and coffee making facilities
Facilities with extra charge
- Direct dial telephone
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
DOUBLE SUPERIOR KING BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-SU
Room amenities
- Fridge
- TV
- Bathroom: 1
- Balcony
- Wake-up service
- 220V power supply
- Alarm clock
- Toiletries
- Desk
- Bathrobes
- Cable TV
- Smoke detector
- Children share the bed with parents
- Wi-fi
- Safe
- Central heating
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Tea and coffee making facilities
Facilities with extra charge
- Direct dial telephone
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 25 m²DBL.2Q
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Smoke detector
- Individually adjustable heating
- Central heating
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
Show all 20 amenities
- TV
- Hairdryer
- Housekeeping
- Children share the bed with parents
- Toiletries
- Alarm clock
- 220V power supply
- Wake-up service
- Wi-fi
- Safe
- Desk
- Bathrobes
Facilities with extra charge
- Direct dial telephone
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
DOUBLE TWO QUEEN BEDS
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Room amenities
- Cable TV
- Smoke detector
- Individually adjustable heating
- Central heating
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- TV
- Hairdryer
- Housekeeping
- Children share the bed with parents
- Toiletries
- Alarm clock
- 220V power supply
- Wake-up service
- Wi-fi
- Safe
- Desk
- Bathrobes
Facilities with extra charge
- Direct dial telephone
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE SUPERIOR MOUNTAIN VIEWQUADRUPLE • SUPERIOR MOUNTAIN VIEWQUA.SU-VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
QUADRUPLE SUPERIOR MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.SU-VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE MOUNTAIN VIEWSUITE • MOUNTAIN VIEW • 1 Bedroom • 30 m²SUI.VN
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Individually adjustable air conditioning
- Bathroom: 1
- Hairdryer
- Desk
- Toiletries
- Alarm clock
- 220V power supply
- Wake-up service
Show all 21 amenities
- Wi-fi
- Safe
- Individually adjustable heating
- Central heating
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- TV
- Bathrobes
- Cable TV
- Smoke detector
- Housekeeping
- Children share the bed with parents
Facilities with extra charge
- Direct dial telephone
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityOtter Hotel
SUITE MOUNTAIN VIEW
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.VN
Room amenities
- Individually adjustable air conditioning
- Bathroom: 1
- Hairdryer
- Desk
- Toiletries
- Alarm clock
- 220V power supply
- Wake-up service
- Wi-fi
- Safe
- Individually adjustable heating
- Central heating
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- TV
- Bathrobes
- Cable TV
- Smoke detector
- Housekeeping
- Children share the bed with parents
Facilities with extra charge
- Direct dial telephone
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIOR WITH DOUBLE BEDSUITE • SUPERIOR WITH DOUBLE BEDSUI.DB-SU
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
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SUITE SUPERIOR WITH DOUBLE BED
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB-SU
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SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BED • 1 Bedroom • 30 m²SUI.KG-SU
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Individually adjustable heating
- Individually adjustable air conditioning
- Ironing set
- Safe
- Central heating
- Fridge
- Tea and coffee making facilities
- Toiletries
Show all 21 amenities
- Desk
- Bathrobes
- Cable TV
- Smoke detector
- Housekeeping
- Bathroom: 1
- Hairdryer
- Children share the bed with parents
- TV
- Alarm clock
- 220V power supply
- Wake-up service
- Wi-fi
Facilities with extra charge
- Direct dial telephone
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SUITE SUPERIOR KING BED
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Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-SU
Room amenities
- Individually adjustable heating
- Individually adjustable air conditioning
- Ironing set
- Safe
- Central heating
- Fridge
- Tea and coffee making facilities
- Toiletries
- Desk
- Bathrobes
- Cable TV
- Smoke detector
- Housekeeping
- Bathroom: 1
- Hairdryer
- Children share the bed with parents
- TV
- Alarm clock
- 220V power supply
- Wake-up service
- Wi-fi
Facilities with extra charge
- Direct dial telephone
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Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
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Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
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Double or Twin STANDARD
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Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
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QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
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Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
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Check availabilityOtter Hotel
QUADRUPLE QUEEN SIZE BED
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Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
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Guest reviews
What other guests saying about Otter Hotel
100
reviews shown
Arni
Everything was great and accessible.
Jaskaran
The Otter Hotel is a nice, well kept and clean hotel. Staff are kind, courteous and helpful. The location is advantageous for some travellers.
The rooms, hallways and overall facilities are clean and well kept. Housekeeping does a great job. The gym and hot pools are great.
The location of this hotel works for some travellers, it just depends on what you’re looking for. Despite the distance from the downtown area, it’s still very easy to get around. They provide bus tickets that allow you to travel to and from the downtown area, and the bus stop is right across the street. Additionally, leaving town for day trips was easy as the highway is only a couple of minutes away.
The restaurant on the premises wasn’t my cup of tea. However, I’m sure it is indeed for others.
Overall, I give this hotel a 4 star rating. It worked well for my group. I would stay here again.
The rooms, hallways and overall facilities are clean and well kept. Housekeeping does a great job. The gym and hot pools are great.
The location of this hotel works for some travellers, it just depends on what you’re looking for. Despite the distance from the downtown area, it’s still very easy to get around. They provide bus tickets that allow you to travel to and from the downtown area, and the bus stop is right across the street. Additionally, leaving town for day trips was easy as the highway is only a couple of minutes away.
The restaurant on the premises wasn’t my cup of tea. However, I’m sure it is indeed for others.
Overall, I give this hotel a 4 star rating. It worked well for my group. I would stay here again.
Ji Seon
we love staying here, so clean and all staff are nice. very convenient, we love that they give busses pass as well
Zachary
Our stay at the Otter was incredible. The staff and room were amazing. The food on property was fantastic. And the in-room coffee and tea experience was top notch.
Nathaniel
The room was comfortable, clean, and well-appointed. While the balcony without a mountain view isn't particularly remarkable since it overlooks the rooms across from it, it was still a pleasant space to sit and relax.
The staff were exceptionally friendly, welcoming, and helpful throughout my stay. I also appreciated the complimentary welcome selection of teas and coffee. The restaurant located downstairs was excellent—the breakfast was especially delicious.
Parking was a breeze. I had no trouble parking my large SUV, and the underground parkade had plenty of space, making it easy to maneuver and park.
The hotel's downtown location was fantastic and made it convenient to explore the area on foot. Overall, I had a great experience and would happily stay here again.
The staff were exceptionally friendly, welcoming, and helpful throughout my stay. I also appreciated the complimentary welcome selection of teas and coffee. The restaurant located downstairs was excellent—the breakfast was especially delicious.
Parking was a breeze. I had no trouble parking my large SUV, and the underground parkade had plenty of space, making it easy to maneuver and park.
The hotel's downtown location was fantastic and made it convenient to explore the area on foot. Overall, I had a great experience and would happily stay here again.
Kerriann
I stayed at Otter Hotel for a quick getaway. It is perfectly situated on Banff Ave, with bus access into town and other tourist attractions. The room and property was immaculate. I would stay there again. The view from the hot pool was spectacular.
Heather
Great location. 10min walk to “town”. Great restaurant and bar. Garage parking
Loved the hot tubs
Lovely staff
Loved the hot tubs
Lovely staff
Patrick
Staff were extremely kind and helpful. They provided recommendations for local restaurants and hikes. Room was quiet and comfortable.
Peter
Banff was a wonderful place to visit, and the Otter Hotel added to the enjoyment in a big way. The room was great, the staff were awesome and we loved the hot pool after a long day. Their restaurant, Good Folk, was so good we ate there both nights… the duck and the mussels were the BEST.
Anna
Loved the stay at Otter hotel and its location. Very clean and the restaurant food is top quality (we ate breakfast. afternoon tea with excellent desserts and dinner which was great; we also had breakfast at their sister hotel next door), as well as service. Truly well prepared food.
Room was good. Huge bathroom. Very clean.
The only improvement that would be needed - pillows are not comfortable, air conditioner is quite loud and room door has a lot of light coming in at night from the corridor.
Room was good. Huge bathroom. Very clean.
The only improvement that would be needed - pillows are not comfortable, air conditioner is quite loud and room door has a lot of light coming in at night from the corridor.
christel
We really liked this hotel. The staff is very friendly.
KENNETH
The restaurant Good Folk downstairs was very good. The garage was easy to access from inside the hotel and had plenty of parking. They offered complimentary bus passes, a nice idea given the parking difficulty downtown. And the little bottle of fresh milk delivered to the room to go with the lovely coffee and teas was a lovely idea!
Natasha Suzette
Fantastic hotel ans location
Jonathan
Great hotel & staff with excellent restaurant and clean, spacious rooms.
Merrill
The hot tub view is spectacular and not over crowded. Gym could be better but clean and looks like new equipments. The restaurant Good Folks has excellent food. The rooms are modern. We love staying there. Feels pampered.
Sylwia
Even though it was tucked away it was a perfect location away from hustle and bustle. Spacious room, friendly staff and the pool break was amazibg. Restaurant had an amazing food!!! Definitely recommending to all!!!
Meena Natasha-Gupta
We absolutely loved our stay at the Otter Hotel. Friendly and helpful staff members. Very clean and in perfect walking distance to downtown!
Chong
Very nice hotel in Banff. Convenient location. Friendly staff.
donette
Beautiful, clean, luxurious. Staff was so nice & helpful. Hot tub view of the mountains was fantastic. In-room hot beverages including high quality pour-over coffee was a total game-changer. We also loved our balcony to sit & drink coffee & bird-watch. We loved that the hotel was positioned on the edge of town, away from the hustle and bustle, yet within easy walking distance of the town center. Honestly, I wish every hotel was exactly like this.
Steve
The Otter Hotel was the perfect choice for my wife and I. We are on a moth long camping trip across America and wanted to see Banff. We chose to take a break from camping and landed at the Otter. It was wonderful. The people at the desk greeted us like family and were so accommodating. Our room was perfect with a view of the mountains. Spectacular. A very comfortable room with a great shower and mattress. We slept like Koala Bears. (Koala Bears sleep a lot). Thank you Otter and thank you to the restaurant ate the Canoe next door. Great food and wonderful servers.
Hiro
What a beautiful property! We will stay here again! Location is on Banff Ave away from all the tourists BUT with the free transit pass we were in and out of the main area in minutes. The walk was about 20-25mim depending on your pace but it’s flat and doable with kids and active elderly parents.
The 2 outdoor hot tubs were great even in the summer! Wish one could be a cold plunge, ha! We spent time just sitting outdoors enjoying the view of the surrounding mountains!
The staff were all super friendly and helpful! The in room pour over coffee was delicious. The selection of Jolene’s tea was amazing.
We enjoyed a night cap at the restaurant in the evenings which was perfect!
Room was clean, pillows were firm but fluffy. Beds and bedding luxurious as was the Rocky Mountain Soap Co. toiletries!
We were spoiled here at Otter Hotel. Thank you!
The 2 outdoor hot tubs were great even in the summer! Wish one could be a cold plunge, ha! We spent time just sitting outdoors enjoying the view of the surrounding mountains!
The staff were all super friendly and helpful! The in room pour over coffee was delicious. The selection of Jolene’s tea was amazing.
We enjoyed a night cap at the restaurant in the evenings which was perfect!
Room was clean, pillows were firm but fluffy. Beds and bedding luxurious as was the Rocky Mountain Soap Co. toiletries!
We were spoiled here at Otter Hotel. Thank you!
Sidra
Everything was great!
Nicole
Comfortable, clean and spacious room! Beautifully appointed lobby. Loved the hot tubs and sauna, so relaxing after hiking all day! Everyone was very nice and accommodating.
Quiet. Great free parking in an underground garage! Absolutely loved it. Great value for the price.
Quiet. Great free parking in an underground garage! Absolutely loved it. Great value for the price.
Laura
Stay was very nice, loved the sun deck and hot tub with the bathrobes.
Azucena
Rooftop pool has amazing views
rhodora
nice hotel
Chad
The hot pools are amazing with a view of the mountains. The coffee service and options were excellent. You get 25$ to spend at Sudden Sally or Good Folk. Sudden Sally is awesome! There are chairs and a coffee table on the balcony, a perfect place to sit in the morning. We even saw an elk munching on a bush right below us. The Otter Hotel was impeccable!
Taekang
The beautiful views and the relaxing hot tub experience were the absolute highlights of our family trip
Shelly
The staff was great. Loved the location and the parade!
Akshay
Very well located at the edge of Banff downtown. Friendly staff and sister property next door has good dining options.
Robin
Loved the hot tub. Very nice and clean facilities
Joyce
We absolutely loved our stay at the Otter Hotel. The room was spacious and comfortable. Shower was perfect! Staff was very friendly and helpful. Shout out to the wonderful Rocky Mountain soap & shampoo amenities. Very much enjoyed sitting the hot pool and enjoying the views. We loved the location. It was at the start/end of the Roam bus route. So easy to zip into town but away from the crowds in downtown Banff. The restaurant was phenomenal -- we enjoyed a wonderful breakfast each morning and had a fabulous dinner at the restaurant one night. Would not hesitate to stay here again if we every find ourselves back in Banff.
Katherine
I love this hotel. Very helpful staff, comfortable beds, wonderful views of the mountains from the hot tubs, and a lovely coffee/tea setup that uses local Jolene’s tea. A bus pass is provided which makes it easy to travel downtown in ten minutes.
Jennifer
We did enjoy the rooftop pools and the multiple shower heads in the bathroom were nice. I was unable to maintain a cool temperature through the night for sleeping and that was annoying. During check-in, I did not find the staff who worked with me particularly friendly. The shuttle right outside the hotel was convenient and it was nice to have a bus pass to ride for free while visiting Banff.
Karen
Good for our one night stay before heading to the airport. Nothing fancy but comfortable. Convenient Roam stop just in front of the hotel. Not within convenient walking distance to town. A few eating choices up and down the street Prefer to stay in town so probably won’t choose this location again
Heather
Beautifully designed property. Rooms were a bit on the narrow side but thoughtfully designed and had plenty of drawers and space to store luggage. Dining was top notch. We really liked Sudden Sally for breakfast at their sister property, the Canoe Suites. Our meal at Good Folks was excellent. Rooftop pool, Sauna and fire pits were great. Definitely recommend staying at the Otter.
Gabriel
Super nice hotel. Went two different times and stayed in two different rooms. Both sides of the hotel have great views. Very clean rooms and very nice staff.
Guy-Yguel
I thoroughly enjoyed my stay. Unique design and atmosphere.
Guy
The staff where friendly and helpful. The restaurant was amazing, you have to try the wild boar chop. They give you a free Roam bus pass.All in all we had a great experience.
Paul
Service was excellent!
Leticia
This was an excellent hotel! We loved the hot tubs and Sudden Sally next door for breakfast - they have a full menu but also grab & go. We got bus tickets included which was amazing. We loved our room each has a balcony/patio with blackout shades. All the staff were pleasant and helpful. Will definitely stay here again.
Ferida
Our stay at Otter Hotel was great! The staff was very attentive and friendly, keeping me and my family comfortable during our time in Banff. The rooms were spotless and tidied, we didn’t even have to ask for more clean towels or robes because they replaced it with their daily clean. They have an outdoor Hot tub that has a great view of the mountains, perfect after a long day of walking. It’s paired with a beautiful sitting area around with fire places to keep you warm and a sauna that is a refreshing to be in. This place is a good area for a great getaway since it’s a walkable distance to the shops or if you don’t like walking the provide you with a local bus pass that will take you into the shopping area. I rate this a 10/10 stay especially for the price which was definitely worth it.
Victor
Wonderful hotel !! Everything thing about was excellent!! Very convenient to downtown.. Loved it !!
Aysha
We had a wonderful time at this hotel. The staff were warm, welcoming, and attentive, which made our stay even more enjoyable. We especially loved the outdoor hot tub/Jacuzzi — it was relaxing and well maintained. Overall, the property is in great condition, though the carpet could be cleaned more thoroughly.
Erik
The hotels cleaning staff has no service elevator and is using an already extremely busy guest elevator. (Bad for everyone)
The Hot Tub is hot alright. It’s is clearly made for winter. NOT summer visitors. It was however a great focal point for meeting people from around the world, (Everyone had the same opinion as this)
The front desk is fantastic, caught a thief trying to sign my name to a restaurant ticket. They need 5*
The Hot Tub is hot alright. It’s is clearly made for winter. NOT summer visitors. It was however a great focal point for meeting people from around the world, (Everyone had the same opinion as this)
The front desk is fantastic, caught a thief trying to sign my name to a restaurant ticket. They need 5*
Yvette
Really great hotel! Comforts me beds, clean and ambience was wonderful. Amenities excellent. Best hot pool experience in Banff outside of hot springs. Will stay again. Thank you for the complimentary organic tea!
alamin
Clean room, friendly staff, easy commute to the bus stop just across the street and hot tib
jaroslaw
We had an excellent stay! Room was clean, the staff was very helpful.
Ankit
Beautiful hotel with good location! Hot pool with nice views and very friendly staff!!
Lusha
We had a great stay at this hotel! The hotel is very new, modern, and spotless clean. The room was comfortable and everything was well maintained.
We especially appreciated the complimentary bus passes and the fresh hand-brewed coffee available every day. These little touches made our stay even more enjoyable.
We were very happy with our experience and would definitely stay here again. Highly recommended!
We especially appreciated the complimentary bus passes and the fresh hand-brewed coffee available every day. These little touches made our stay even more enjoyable.
We were very happy with our experience and would definitely stay here again. Highly recommended!
Mae
Food was amazing! Property was lovely.
Marlena
Rooms were super clean & big! Loved the hot tub & sauna on property. Bus stop right across from hotel for easy access & clean public transportation to a lot of local attractions.
Samil
Amazing hotel!! The hot tub on the rooftop and the Mountain View room was the highlight
Elizabeth
What a beautiful hotel. The restaurant was excellent, the staff so helpful. Everything you need on site and a walkable distance from everything. The patio and hot tubs were lovely.
Ghazanfer
Excellent place for a family to stay. Clean, well maintained and welcoming. Parking is free.
There is hot pool and sauna on the property. The view is gorgeous 😎
The restaurant good folks has awesome breakfast.
The facility provides complementary buss passes for the city busses. Therefore don’t need a car to go to downtown area for food or hangout. Buss are frequent and are convenient.
I recommend this hotel.
There is hot pool and sauna on the property. The view is gorgeous 😎
The restaurant good folks has awesome breakfast.
The facility provides complementary buss passes for the city busses. Therefore don’t need a car to go to downtown area for food or hangout. Buss are frequent and are convenient.
I recommend this hotel.
Jane
Super cute hotel at the end of downtown. Walkable to shops and restaurants, with a great rooftop outdoor hot tub/patio with mountain views. Would stay again!
Sandra
The property was clean, well maintained, at a walkable location to everything and the staff was phenomenal. We had a wonderful stay there.
Srinivas
Excellent service! Very friendly staff . Although we spent good amount of money for 2 mountain vote suites, we felt it was worth every penny!
Great location right at the edge of the Banff town. Great parking facility that was so helpful since we had a rental SUV and preferred to plan our own activities and tours.
Overall a great hotel loved by our whole family. We are pretty sure we will come back and stay here. Thanks for making our vacation a memorable one!
Great location right at the edge of the Banff town. Great parking facility that was so helpful since we had a rental SUV and preferred to plan our own activities and tours.
Overall a great hotel loved by our whole family. We are pretty sure we will come back and stay here. Thanks for making our vacation a memorable one!
Essam
Staff
DIVYESHKUMAR
Location
Wayne
MIa at the front desk was amazing and helped us and went above and beyond a true credit to the hotel.ALL the staff were amazing and couldn’t be helpful enough rooms were amazing and food World class and a great location , will definitely recommend and be back !! Well done a great anniversary celebration at your amazing hotel thank you
John
Restaurant was great. Front desk and coffee service was appreciated. Expensive but so is all of banff.
dhiraj
Great staff and people. Made the stay memorable
Iuliia
very spacious and clean rooms, with heated floor in bathroom. amazing view. hot tub with the view is exactly what I needed after hike.
the service was great, they offer tea and coffee, there's a cleaning, and you can ask extras like a toothpaste and a brush.
quite area, free spacious parking garage.
the service was great, they offer tea and coffee, there's a cleaning, and you can ask extras like a toothpaste and a brush.
quite area, free spacious parking garage.
Brian
The rooms are well appointed and the hot tub was the highlight of the stay.
Wen
Staff very helpful, the hot tub is awesome, and amazing breakfast. I do have to mention the AC in the room is a bit loud, I only got used to it in the second maybe third night.
Ellie
Wonderful spa facilities in an immaculate setting.
Constance
Outdoor pool was the highlight and was amazing with the views and fire pits. Staff were very helpful and coffee was a nice touch. Our room location was right by stairs to exit out a side door and it was super noisy. Every time people exited it caused our door to rattle and we could hear everything they were saying. It woke us up a number of times. The bathroom also had a large window in it that felt very awkward and you had to close the blinds. The balcony was looking at a side street so view was mostly residential with a bit of mountain off to the side. I didn’t love the pillows and found them too large for my neck. I would probably book the Canoe next time with a balcony looking at the mountains and just walk over to use the pool. Hotel is quieter than some down the strip and easy to get to when you enter Banff. We used a combination of bus and walked back sometimes from the restaurants and shopping which was nice. I would not stay in that specific room again. Experience would probably have been better in another room.
Pierre
C’était bien
Erik
The staff went above and beyond to ensure that we had a wonderful stay for our wedding. They prepped the room with necessities, as well as a nice surprise, and everyone from the reservations department to the front desk, at all hours, was so helpful. Shout out to Dave C in reservations, and Leon, Rhys, and Dave at the front desk for truly making us feel at home every day of our stay. Leon went above and beyond to make us feel like family being welcomed home. Really the best stay. We did our first look on the roof with the pools in the morning, and it was pretty epic. Thanks so much, Otter and Banff Lodging Co friends!
Sabrina
Our stay at the Otter Hotel was absolutely beautiful from start to finish. The entire property is spotless and well‑organized. We loved how many amenities were available, everything from the hot pool, sauna, fitness center, and guest laundry to the super convenient refillable water bottle station and indoor garage. Even the bus stop right in front of the hotel made getting around incredibly easy. The hotel provides free bus tickets, umbrellas for rainy days and bear spray. It also provides free coffee and tea that you can brew in your room. Safe and mini-fridge in the room have a slightly bigger design than other hotels.
Good Folk, their on‑site restaurant, was a standout! It offered an upscale dining experience with excellent service and a cozy atmosphere, truly one of the highlights of our stay. Breakfast is served from 7:00an to noon which makes it great for no rush days.
The location of the Hotel was perfect: about a 20‑minute walk to downtown Banff or just a quick 10‑minute bus ride. We also had a gorgeous mountain view right from our balcony, which made mornings and evenings feel extra special.
Overall, the Otter Hotel delivered comfort, convenience, and beauty in every detail. We would absolutely stay here again.
Good Folk, their on‑site restaurant, was a standout! It offered an upscale dining experience with excellent service and a cozy atmosphere, truly one of the highlights of our stay. Breakfast is served from 7:00an to noon which makes it great for no rush days.
The location of the Hotel was perfect: about a 20‑minute walk to downtown Banff or just a quick 10‑minute bus ride. We also had a gorgeous mountain view right from our balcony, which made mornings and evenings feel extra special.
Overall, the Otter Hotel delivered comfort, convenience, and beauty in every detail. We would absolutely stay here again.
Anjay
Great property and great location
Nadia
Perfect in every sense!
June
Incredibly helpful and nice staff. The hot pools were so relaxing. The hotel gives you a free bus pass to get to the downtown area which is also within a short walking distance within a mile.
jackie
Hidden gem. Beautiful hotel excellent amenities, views and restaurant
Christopher
The restaurant and hot tub area were particularly good.
malgorzata
Great location, clean rooms, and friendly staff.
Christina
Very friendly and helpful front desk staff!
Michael
Nice Design - rooftop spa is great - free bus pass helps with exploring Banff
Jasmina
Close to downtown. Bus right in front of property and easy to navigate. Great food at the hotel restaurant.
seth
good restaurant. was very clean and updated. The hot tube facing castle mountain was great , as were the firepits. Parking was easy too
I would stay again
I would stay again
Jonica
Excellent location and wonderful hotel!! It was close to everything in Banff and had the best view of the mountain
Endashaw
Like the hot pool
Jessika
What an amazing place! Dave and Reece made everything so incredible. They were both accommodating and kind as I was a solo traveler. Banff is so gorgeous. Can’t wait to return!
Britney
The walls are super thin. I could hear the alarms going off across the hall and was startled everytime someone opened a door beside us
Lori
The Otter is a fairly new property but it's already looking hard lived in. The common areas need better cleaning especially vacuuming, corners are banged up, hallways aren't clean and the elevators are grubby (and really slow). It's modern but that doesn't mean it's luxurious. Saying this is a luxury hotel is not accurate. We paid $800+ for our room for one night. It was at the back with a view of the alley and trees. Not worth it! The rooms are cramped, there's no sound proofing (people in the hall may as well be in your room), no vanity in the bathroom just a shelf over the sink, no extra toiletries other than basic shampoo, conditioner and soap, no robes, no slippers, only one type of pillow that's really thick and firm (not comfortable), no ironing board, no coffee or tea in the room (you have to ask for it at the front desk). There's a gym and hot tubs but the change rooms are really inadequte. Although this hotel covers the basics, it's just that - basic without the luxuries you expect in a luxury hotel but they sure know how to charge..
Tricia
Location and food
Slade
Beautiful property. Staff was very professional and courteous. Our check-in experience was great. Leon went the extra mile to get our itinerary going. He booked transit passes for our stay, secured dinner reservations at Sky Bistro, and booked our gondola tickets for a great ride to and from our dining option. The rooms have a modern lodge feel, updated finishing and mixed materials give a warm, sophisticated, tranquil, resort feel. The outdoor hot tubs are located in an upper deck terrace with a view of the main street and mountains in the distance. Showers have both adjustable shower head as well as large rain shower head. Wall mounted AC unit is a little small and was able to sufficiently cool the room; however, it might struggle during hotter months. Pillow choices were also all the same which was slightly firm so if you want softer pillows you might have to ask for available options or bring your own if you have a strong preference.
Irelyn Cruz
Great stay at this place. Clean rooms and friendly staff. Good Folk restaurant at the main floor has great food and wine selections, servers and Manager were great. Avail of their free bus pass if you’re not driving. Very convenient, bus stops right in front of the hotel.
Lisa
Exceptional hotel, best of our trip!
The newly designed Otter Hotel more than met my expectations!
- Large and spotless room and bathroom (very hard working housekeeping team) with EPIC mountain view - pay the extra and book early / stay a bit longer to take advantage of their longer stay offers/ worth it!
- Free Transit passes great
- In room coffee making or tea provided (personalised) a nice touch with REAL milk or oat milk in tiny bottles.
- gorgeous Rocky Mountain locally sourced bathroom products
- rooftop hot pools and fire pits wonderful.
The newly designed Otter Hotel more than met my expectations!
- Large and spotless room and bathroom (very hard working housekeeping team) with EPIC mountain view - pay the extra and book early / stay a bit longer to take advantage of their longer stay offers/ worth it!
- Free Transit passes great
- In room coffee making or tea provided (personalised) a nice touch with REAL milk or oat milk in tiny bottles.
- gorgeous Rocky Mountain locally sourced bathroom products
- rooftop hot pools and fire pits wonderful.
Andrew
Hotel was so clean, staff were very helpful, hot tub was a lovely 39°, easy to walk to town and comfy bed & pillows.
Ella
Great location, beautiful hotel! Perfect for our first visit to Banff
Pamela
Strongly recommend!
Racquelle
Clean
Nicole
Overall, our visit was good. I had higher expectations. We had to wait almost 2 hours to check in. Front desk staff were curt and not very helpful. We were told after the fact that they had transportation passes we could use for free. After we had already walked the town on foot. The rooms were very small, very deceiving from photos. The AC unit was on the wall right next to the bed, so it blew on you all night and you froze to death. We paid for a Mountain View, and technically, that’s what we had, just a very obstructed view. The location was very convenient to all the sites. Housekeeping was great and restocked all supplies as requested. Overall, I felt it was super expensive, but then we were in a national park.
Jeff
Nice new property. Really well maintained. Staff were lovely. A little bit away from the full on downtown area but it's either a short walk or a short bus ride (they give you free bus passes) so that wasn't really an issue.
Really enjoyed our stay.
Really enjoyed our stay.
Meredith
Very nice, clean (small) rooms. Housekeeping was on top of things and did an amazing job. Hot pools had amazing views, were very well maintained and comfortable. Only thing we had trouble with was trying to do laundry. Only 2 machines on site and 1 was out of order. People were continuously trying to use.
Katia
Great place
Very clean and comfortable
Very clean and comfortable
Daiane
This is the perfect stay in Banff town. Free garage parking & bus passes to downtown banff. Free bear rental spray. We used the hot tub everyday after hiking and it was a true lifesaver. The restaurant was perfect after arriving late and the breakfast next door was phenomenal. Truly very impressed by everything and I would recommend to anyone and stay here again
Ann
The front desk staff were very helpful and generously let us keep our loaner bear spray for so we could take a hike after we had checked out. The location is a little away from the crowds of downtown which was nice. Only minor issue was the parking garage had pretty tight spots and many were out of service - but at least parking was included as street parking in Banff was a rare commodity.
Location & surroundings
Otter Hotel
Banff Avenue, 600 #1000, Banff, Canada
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Otter Hotel
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