Name: Moose Hotel & Suites
Address: 345 Banff Ave, Banff, T1L 1H8, CA

8/10

Excellent

25 Jul 2026

Janae

Great space. Be sure to ask for a good view otherwise you might get stuck in a basement unit, even if you pay for a suite. Otherwise great hotel.

10/10

Exceptional

25 Jul 2026

Kimberly

Loved the view and the beds were really comfortable

10/10

Exceptional

23 Jul 2026

Mary J.

Beautiful hotel, very high end.
Beautiful room and very clean, with nice furnishings
Perfect location in the middle of the town of Banff!
Excellent restaurant and room service was available
Even had a spa
I would highly recommend this hotel

10/10

Exceptional

23 Jul 2026

Jessie

Our rooftop 2BR suite was very well equipped, comfortable and clean. We had a nice view of the mountains although some suites face the courtyard. The bar tenders downstairs were very talented and I used my $15 daily Expedia food and beverage credit to get yummy cocktails :) There were 14 of us and other family members ate breakfast at the Moose's Italian restaurant, which looked attractive, but they had a mixed experience. We had other breakfast options like the coffee shop on the corner and a grocery store a block away and then 100+ Banff restaurant options all around us. The lobby area was particularly beautiful and inviting, with a roaring fire at night even in July. The architecture of the lobby was very cool. In all the Moose was great! I would definitely stay there again.

10/10

Exceptional

22 Jul 2026

Tom

The staff was super friendly and helpful. The property was close to everything downtown.

10/10

Exceptional

22 Jul 2026

Nicholas

Lovely!

10/10

Exceptional

20 Jul 2026

julianne

The pool and Hot Tub were amazing with the most beautiful view

Self

8/10

Excellent

20 Jul 2026

Jeanne

Great location with complimentary garage parking for guests. Friendly staff. Welcoming lobby. Shower and laboratory were really dirty, but after a request the staff came to scrub the dingy slime from the tile.

Family

8/10

Excellent

18 Jul 2026

Yiou

Fantastic view from the roof top hot tub.

Family_with_children

10/10

Exceptional

18 Jul 2026

Kenneth

Best front desk staff ever.

10/10

Exceptional

18 Jul 2026

Timothy

Very nice hotel

Family

10/10

Exceptional

17 Jul 2026

Eric

Great location and helpful team at the front desk. Hot tubs on top deck were great after a long day of hiking.

Family_with_children

8/10

Excellent

17 Jul 2026

Arunkumar

Overall clean and friendly staff

Family

8/10

Excellent

17 Jul 2026

melissa

Beautiful hotel but a bit pricey compared to other hotels near by.

Partner

6/10

Pleasant

16 Jul 2026

BARBARA

Although this property was very clean, it was very basic. There were very few amenities for the price of the hotel. The towels were very thin and scratchy. The toilet paper was also very thin. The pillows and bedding were sub par.

Partner

10/10

Exceptional

16 Jul 2026

mallika

Clean and great location !

Family_with_children

10/10

Exceptional

16 Jul 2026

Cristina

Our stay at Moose Hotel & Suites was nothing short of wonderful! The location is absolutely perfect—just steps away from all the shops, restaurants, and attractions in downtown Banff, making it easy to explore everything on foot.

The front desk team was incredibly warm, welcoming, and helpful throughout our stay, making us feel right at home from check-in to check-out. We also appreciated the complimentary parking, which was a huge convenience in Banff.

If you’re looking for a comfortable, well-located hotel with exceptional service, we highly recommend Moose Hotel & Suites. We truly loved our stay and would happily stay here again on our next visit to Banff!

Partner

10/10

Exceptional

16 Jul 2026

MOHAMAD

Exceptional location and views…! Clean, well maintained and very friendly staff.!

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

James

The hotel is beautifully appointed. The location is convenient to everything in the area. The food and drink services are plentiful. Parking is easy abundant and stress-free. The multinational young staff are well-trained and hospitable.

Partner

8/10

Excellent

14 Jul 2026

Akihiro

So beautiful hotel
So beautiful hotel

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

MIHIR

Nice Staff, Clean Property

Family_with_children

10/10

Exceptional

13 Jul 2026

Heather

Beautiful and convenient location

Friends

10/10

Exceptional

13 Jul 2026

Sharon

This is a wonderful and unique hotel. Beautiful rooms and very clean. They have a great fireplace going and it’s very inviting when you come in. The breakfast was wonderfully prepared. They have a small bar where you can get coffee or an evening drink. We would definitely stay here again. The staff were welcoming and very friendly, we received bus passes which it made it easy to get around to our destinations.

Family

10/10

Exceptional

13 Jul 2026

Sumana

GREAT location, nice property. We had two queens. The rooms are on the small side and the conditioning is very close to the bed so a bit chilly but overall very nice/comfortable

Family_with_children

10/10

Exceptional

12 Jul 2026

Thomas

Stay was excellent

10/10

Exceptional

11 Jul 2026

kalpana

Clean

10/10

Exceptional

10 Jul 2026

Allison

The front desk staff was exceptional. They greeted us every time we went by and answered all questions about sites around town. Location and parking on site was great. Enjoyed views from rooftop

Family

6/10

Pleasant

10 Jul 2026

Kuldip

The hotel is nice and the fireplace is great. The location is excellent and walking distance to everything. We arrived late at 9pm after getting off the Rocky Mountaineer to stay one night. There was no coffee, tea or beverages available, the restaurant in the hotel closes at 9:30pm so couldn’t take us in. There are no soap bars available. We stayed on the ground level looking onto the street and it was noisy at night. Given the cost for one night, we didn’t feel it was worth it mainly because there are no food or drink options in the hotel especially when the town closes down around 8pm. Banff itself was worth the trip.

Partner

10/10

Exceptional

09 Jul 2026

Carolle

We looooved our stay!! The room and patio was perfect. We loved the fact that we could open our window to let the fresh mountain air came in. We loved the property with the pool and most of all that beautiful smell of a woodfire in the foyer was amazing. The staff at the front desk and the restaurant had amazing customer service. We highly recommend this place and looking forward to come back. :)

Partner

10/10

Exceptional

08 Jul 2026

Louis

Room was somewhat dated, but very clean and comfortable. Rooftop hot tub is an awesome feature. Lobby is very welcoming, with a wood-burning fireplace that keeps it very cozy. Location is perfect; very short walk along Banff Avenue to the shopping/restaurant section. Reasonable walk to the Cascade Gardens as well. Roam bus stop is right outside.

Partner

10/10

Exceptional

08 Jul 2026

Carol

Very close to many good restaurants and shops. The sauna and hot tubs were a delight after a long day of hiking. Friendly staff and a big comfortable suite. We were very happy.

Partner

10/10

Exceptional

08 Jul 2026

Jinny

Good location. Easy access to everywhere. Parking lot was large enough to park at any time. Overall good.

Partner

10/10

Exceptional

07 Jul 2026

Christopher

The staff was very friendly and helpful. The location was great. The hotel and rooms were clean and had a great ambiance. Would definitely stay here again!

8/10

Excellent

07 Jul 2026

Ann Alia

A microwave in the room would have been nice. We had to go to the front desk a couple of times to ask them to heat up some takeout.

This is the first hotel we've stayed at where staff waited until late in the afternoon to clean the rooms. We would spend the entire day out and return quite late in the day to find that staff had only just started cleaning rooms. Very inconvenient as we'd have to leave the room again and wait anywhere between 1 and 3 hours for them to get to our room.

Family

10/10

Exceptional

07 Jul 2026

Daniel

In town location with easy underground parking,hot tubs on the roof were awesome!

Family_with_children

10/10

Exceptional

06 Jul 2026

Joshua D

Close to the town, shuttles/public transportation were plentiful. Room was as advertised and staff were kind and helpful.

Family_with_children

8/10

Excellent

05 Jul 2026

Sahra

The hotel’s location was excellent, and the staff were friendly and welcoming throughout our stay. We were a family of four and stayed in a suite, which was spacious and comfortable.

The reason I’m giving the room 3 stars is that several pieces of furniture had noticeable stains, and the room could have been cleaner overall. A little more attention to cleanliness and maintenance would make a big difference.

The rooftop hot tub and sauna on the fourth floor were a great amenity. The hot tub was extremely hot, but we still enjoyed relaxing there after a day of sightseeing.

Free parking at the bottom level was definitely a plus. In addition, you can also wash your clothes.

As for the price, Banff is expensive these days, so the cost was about what we expected. Overall, we had a great stay and would consider staying here again.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Sanjiv

The hotel is in a great location with parking. Made walking around town easy and accessible to all restaurants and shops. Rooms are spacious though the first floor inside facing rooms feel a little claustrophobic and not so bright. Would have preferred a higher floor.
Some of the staff are amazing and super helpful. While a couple of them seemed a little standoffish. Example- asked for a concierge and the young lady said she was one, but then was unable to answer any basic question about the area, asked her for a map she said she’d have to see if she had one, proceeded to ask her colleague who pulled out a whole stack and gave us one and showed us the entire area.. so you get the point. Some of staff are extremely helpful, while a couple of them not so much.

They said we were eligible for an upgrade but then proceeded to not upgrade us as they didn’t have rooms and then asked us for extra money to upgrade us the following day.. which was strange.

There was a lovely young lady Jess who served us breakfast and coffee for two mornings. She was always smiling and extremely friendly and nice. However there was another lady working in the restaurant .. who was borderline rude. I had a small cup of yogurt almost finished before I sat down for breakfast.. instead of politely pointing out to leave it outside, she came over to the table from behind me and barked ‘no outside food’. It really was an oversight on my part.. and I felt so insulted I didn’t even finish my breakfast.

Partner

6/10

Pleasant

04 Jul 2026

Ashvin

Pretty well maintained. Small recommendations to have microwave atleast in all rooms

10/10

Exceptional

03 Jul 2026

Anne

Staff very welcoming. Room very comfortable and clean
Enjoyed watching FIFA games in the restaurant/bar. Breakfast menu excellent. Would stay here again

Partner

8/10

Excellent

03 Jul 2026

Aderemi

Great stay. Free parking. Very helpful staff. Nice rooftop area with hot tub, sauna, pool and gym. Walkable to most places in town.

10/10

Exceptional

01 Jul 2026

Jeffrey

Great stay! Highly recommend.

10/10

Exceptional

30 Jun 2026

Cynthia

All was perfect! Great service, walking distance to shops & restaurants, beautiful hotel.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Yishu

Absolutely wonderful stay. The room was clean, comfortable, and very well maintained. The staff were extremely friendly and patient, answering all of our questions and even helping us recover a t-shirt we had lost through the lost and found.

One of my favorite moments was sitting on the balcony, enjoying the peaceful atmosphere of Banff. Another unforgettable experience was relaxing in the rooftop hot tub in the light evening rain, watching clouds drift past the distant mountain peaks. It felt very unique and special.

The hotel itself is excellent. Parking downstairs was convenient, and it was easy to walk to nearby supermarkets and shops. We really enjoyed our stay and would highly recommend this place.

Family_with_children

6/10

Pleasant

29 Jun 2026

Ridhima

It didn’t feel like luxury in any sense

Family

10/10

Exceptional

29 Jun 2026

Steven

The staff was great and the hotel was wonderful! We would recommend it to others.

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Parini

Convenient location right in downtown Banff. Beautiful lobby and rooms.

Family_with_children

10/10

Exceptional

27 Jun 2026

BABURAJ

The property is well maintained and very close to public transportation.

Family

10/10

Exceptional

26 Jun 2026

Marvilynne

Clean room. Nice restaurant on site. Great rooftop hot tubs.

10/10

Exceptional

24 Jun 2026

Lisa

Perfect location in the heart of Banff to walk to everything. Beautiful hotel, roof hot tub was awesome, & the staff was beyond amazing. I would highly recommend staying here.

Partner

8/10

Excellent

24 Jun 2026

Jose

Location was ideal. A block away from where the stores, coffee shops and restaurants begin. Close to local grocery store. Restaurant had good variety for breakfast and dinner. Staff were friendly and a wealth of information.

Partner

10/10

Exceptional

23 Jun 2026

Emily

Amazing views, great rooms and accommodations

10/10

Exceptional

22 Jun 2026

Frank

Great service!!!!!

Friends

10/10

Exceptional

22 Jun 2026

Kevin

Felt like a five star

Partner

10/10

Exceptional

21 Jun 2026

Daniel

Nice property with great location near the downtown. Friendly staff, comfortable large room with balcony. Doesn’t provide complimentary bottled water though tap is good.

Partner

10/10

Exceptional

20 Jun 2026

Andrea

Great location in Banff. Staff very friendly and the room was a great layout for a family of four.

Family_with_children

10/10

Exceptional

19 Jun 2026

Michael

Nice and clean room. Easy parking underground allowing for easy walking to shops and downtown without the parking headaches

Partner

10/10

Exceptional

18 Jun 2026

Janice

Moose Hotel was amazing, from it’s lovely building to the cozy rooms. Spacious, clean, and with a great balcony that allows you to connect with nature.
The staff was courteous and proactive.
The hot tubs were such a treat!
Everything is walking distance from there, so you don’t need to worry about driving and parking.
I am definitely going to visit again!

Family_with_children

10/10

Exceptional

17 Jun 2026

Mark

Beautiful place to stay. Great location in town.

Family

10/10

Exceptional

16 Jun 2026

AMRITPAL

Perfect location, close to all the restaurants and shops. We enjoyed the outdoor hot tub/pool with the view of mountains. Friendly and helpful staff. Food in the restaurant was excellent.

Family_with_children

10/10

Exceptional

16 Jun 2026

Doug

Thoroughly enjoyed the location and on site complimentary parking. The heated jacuzzi pools on the upper deck were a big plus!

Partner

10/10

Exceptional

14 Jun 2026

Jay

Loved the free parking in Banff. V clean. Nice rooftop hot tub.

10/10

Exceptional

12 Jun 2026

Liliana Carreon

Everything was great! The hotel has an excellent location. You can walk everywhere from the hotel or take the bus just steps off the hotel.
The hotel provides you with buss passes if needed. The hot tub and fire is great. We went end of April so it was not packed which was nice however most of the lakes were still frozen. Still Banff was magical.
The room are kind of small but everything is so well kept. The shampoo and soap provided are from the Rocky Mountain brand which smells amazing and enhanced our days. Loved the lemongrass smell.

Family

10/10

Exceptional

11 Jun 2026

AMIN

Ideally, located very clean and specious room, friendly, and very cooperative staff with services next to none

Family_with_children

10/10

Exceptional

09 Jun 2026

Jason

Excellent

Partner

10/10

Exceptional

07 Jun 2026

Grant

Great hotel stay. Restaurant and bar service could be better.

Friends

10/10

Exceptional

05 Jun 2026

Gary

The best location you could have for your stay in Banff. Underground parking was fast and easy.

10/10

Exceptional

05 Jun 2026

David

Great property - suite was spacious and comfortable. Staff very friendly and location excellent.

Partner

10/10

Exceptional

03 Jun 2026

Dora

This place was amazing! We had our two dogs with us, there were dog beds and bowls in the room waiting for them. The hot tub was great. We had a two bedroom suite which was wonderful. The staff was great.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Randall

Rooms were great, some have spectacular views, some look into the property. Rooftop hot tub and fireplace were fantastic. Location was perfect, a short walk to all shops and restaurants.

Family

10/10

Exceptional

03 Jun 2026

Irina

It was within walking distance to anything around Banff! Staff was very helpful and our room was great.

Friends

10/10

Exceptional

02 Jun 2026

Maria Agueda

We had a great experience overall.

Partner

10/10

Exceptional

02 Jun 2026

Peter

Great hotel. Perfect location in downtown Banff. Easy underground parking. Great rooms. Fantastic rooftop pool and hot tub area. Very good restaurant on site. Amazing team. Incredible service.

Partner

10/10

Exceptional

02 Jun 2026

Lori

Amazing, every time we stay. Wouldn’t stay anywhere else.

Self

10/10

Exceptional

02 Jun 2026

Divya Sai

We loved loved loved this place. Very close to everything downtown, the roof top got tubs were amazing and the mountain views were incredible. We got a room on the 2nd floor of the property and the room was very clean and the hotel itself had a charming vibe. The ROAM bus stop right in front of the hotel was a big plus. I would stay here in a heartbeat when I next visit banff

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

sarah

Loved the suite with the fireplace. The rooms were nice and the rooftop hotub, fire pit and sauna were awesome with great views.

Partner

8/10

Excellent

01 Jun 2026

paul

We had a nice two night stay- staff coped well with a power cut in the area

Partner

10/10

Exceptional

01 Jun 2026

Maryanne

Wonderful stay!

Partner

10/10

Exceptional

01 Jun 2026

Claire

Enjoyed the rooftop hot tub, incredible views. Lovely staff

Family

10/10

Exceptional

01 Jun 2026

Robert Todd

Stayed in one of the top floor suites…..very nice. Located near shopping and restaurants in Banff plus near bus service. Spa is worth a visit too.

Partner

10/10

Exceptional

31 May 2026

Dalila

The staff were nice and very helpful. The location was in downtown banff and walking distance to restaurants. The hot tub has the nest view!

Family

10/10

Exceptional

31 May 2026

Maryam

Great hotel. We enjoyed our stay tremendously.

Family

10/10

Exceptional

31 May 2026

Moriah

We had a great experience and will definitely be back! The hot tubs were perfect with a beautiful view! Very clean rooms and helpful staff!

Friends_and_family Family

8/10

Excellent

31 May 2026

Dragan

First room we were placed in smelled bad

Partner

10/10

Exceptional

30 May 2026

Parysa

Everything was excellent about this property!

10/10

Exceptional

30 May 2026

Camille

Nice, quaint place close to downtown area. Very walkable and close to public transportation. Hot tub was nice, staff friendly and breakfast was good.

Partner

10/10

Exceptional

29 May 2026

Scott

Wonderful stay, the hot pools at the end of a long day were especially nice.

Family

10/10

Exceptional

29 May 2026

Carly

Great location in downtown Banff. Wonderful rooftop hot tubs and outdoor space. Room was clean, quiet, and spacious. Will definitely stay again!

Partner

10/10

Exceptional

29 May 2026

Edmund

Sophie at front desk was professional, efficient and knowledgeable. She suggested interesting things to do and places to eat.

Family

8/10

Excellent

26 May 2026

LeAnna

Facility was beautiful and well maintained. The hotel provided a free pass to use the local bus system to get around. The underground parking garage was secure with plenty of parking.

10/10

Exceptional

26 May 2026

Jian

Hot tub was nice

Family_with_children

10/10

Exceptional

25 May 2026

Reza Heidarpour

perfect location, friendly staff and amazing views from the pool deck

Partner

10/10

Exceptional

25 May 2026

Harry

Registration upon arrival was seamless. Great free underground parking. Room was spotless, bathroom same. Loved the separate TV room with FP. Double blind system was very effective in keeping rooms dark. Small kitchen area excellent for light snack preps. Staff were all so friendly and helpful. Loved the roof-top hot tubs and sauna…very relaxing….and, again, well maintained.
Love this hotel with its central location…definitely will come back. 10 out of 10!

Partner

10/10

Exceptional

25 May 2026

Karen

This is a beautiful hotel with a homely feeling situated in the heart of Banff.
From the moment we arrived we felt right at home.
It was also a bonus to have laundry facilities and free car parking.
Highly recommend t

6/10

Pleasant

24 May 2026

Amarbir

This place is max 3-star. Location is good... but hotel looks dated inside. Our room was very small and dark so requested upgrade which was expensive but worth it as we got some living space with bedroom.
Furniture and carpet looked old but ok to stay. Average 3-star by US standards. Banff it was little premium due to location.

Partner

8/10

Excellent

23 May 2026

Wing Ming Joses

I would have given full 5 star review.
However, there are things that take away a star, if not 2.

1. The quality of room cleaning service was not great. I found my PJ that I left on the bed being thrown on the sofa. Very strange.

2. The garbage bin in the bathroom was left on the toilet cover. Were they in such a hurry? After seeing all these, we declined for future room cleaning services. Not impressed.

3. This is an interior designer issue. The show door can only be opened around 45 degrees as it is hitting the huge shower head. I hit it every time I opened the shower door no matter how careful I was.

4. The restaurant in the hotel is expensive and nothing special about it. There is a grill in the restaurant for grilling breads and it is a joke. I left my piece of bread there for 5 minutes and it could only warm it up but not more than that.

For price of $550+ per night (we stay for 4 nights), it does not feel right.

I am not sure if this is a pro or con. Our room door opens directly to the outside so we needed to get dressed well just to access the lobby.

Family

10/10

Exceptional

22 May 2026

Colton

Great stay, would come back.

10/10

Exceptional

22 May 2026

zhan

All good!

Friends