Name: Douglas Fir Resort And Chalets
Address: 525 Tunnel Mountain Road, Banff, T1L 1B2, CA

8/10

Excellent

01 Aug 2026

Jacques

Clean and what we expect. Expect for a room in the badement

8/10

Excellent

31 Jul 2026

Joanne

The property is dated and in need of modernising (which can be seen in the photos) but we quite liked the quirkiness of the place!

The property was clean, beds were comfy, kitchen equipped with the basics and everything worked so no complaints. We also had designated parking outside the room. Check in was easy and the staff we lovely. The pool is not really a pool as such, more of a splash pool from the water slides, but the kids loved it and the outside hot tubs were lovely.

The free bus passes included for your stay are great and we used them a lot to get around Banff, It took about 10 mins to get into town and the buses came every 15/20 minutes.

The location is great as it is quiet and the views are amazing - I wouldn't hesitate to stay here again.

8/10

Excellent

30 Jul 2026

Gary

Property is dated. A/C is a mini split that was not very efficient as it was in the corner an blee on the bed while not adequately cooling rest of room. Set it for 19c or higher at night because of air flow and fan on low then 21c when gone. But lat 2 days of stay air ou oft unit was cool not cold. Many dishes were placed on the highest shelf as is the micro wave. Pool attendant was great

10/10

Exceptional

30 Jul 2026

Rajesh

No breakfast offered

10/10

Exceptional

29 Jul 2026

Tushar

Highly recommended!!

10/10

Exceptional

29 Jul 2026

Julius

Great place to stay.. With unlimited breakfast

10/10

Exceptional

29 Jul 2026

Manu

Stayed for 1 night. Host was helpful and professional, overall, cleanliness was good, facilities were available.

8.9/10

2/10

Poor

28 Jul 2026

mark

Convenient to the bus stop, great restaurant...next door, not on property.
Property was really dated, '70s. Pool closes at 9pm, had to sign a waiver to get to the pool. It did have a great waterslide. Grocery store...permanently closed due to covid. Beer/liquor store...permanently closed due to covid. Laundry facility...permanently closed ...I would hate to stay there a week or.more and not be able to wash clothes....due to covid. 5 years after covid, they're still using this as an excuse? Sauna...closed, out of order. Giant cobwebs behind the entrance door. Not one single USB port in the entire unit. Badly stained ceiling tiles in the bathroom. Many many dings and large cracks on the wooden walls. Very random dishes in the cupboard, coffee pot with no auto shutoff. Tub was relatively new. TV system...remote only controlled on/off and volume. Had to use the \"cable box\" to scroll through channels. Countertop loose in bathroom. Very long list on negatives, very few positives. Would NOT RECOMMEND!

10/10

Exceptional

28 Jul 2026

Katherine

I liked the family unit set up with separate bedrooms for family members and kitchen.

10/10

Exceptional

28 Jul 2026

Garrie

Loved it

8/10

Excellent

28 Jul 2026

Rajesh

No breakfast! Also,, the bathroom sink was clogged

8/10

Excellent

28 Jul 2026

Nancy

Room was super clean, had a lovely balcony, and the front desk staff were helpful and friendly. The free bus passes were much appreciated and it made travel to downtown super easy. My only suggestion is that the pull-out sofa is desperately in need of a new mattress. My daughter slept on it and it was very thin and uncomfortable. Everything else was great though!

6/10

Pleasant

27 Jul 2026

Hiren

Property was old and need to be upgraded keeping in mind the high price they charge.

6/10

Pleasant

27 Jul 2026

Susan

This property is old. It has good features but the rooms need a complete update.

10/10

Exceptional

27 Jul 2026

Harjinder

Kitchen is tidy, good for one person at a time.

8/10

Excellent

27 Jul 2026

Darla Lee

Hot tub could be hotter hard to get to from the rooms. The passes to go downtown were great. Overall rooms were dated but decent.

2/10

Poor

26 Jul 2026

Susan

Under ANY circumstance, NEVER STAY HERE. Every aspect of this property was deplorable, the place needs to be bulldozed and the staff deployed to the factory floor, because that is all they are good for. I really can’t be bothered elaborating at how horrendous and outdated the rooms are, but stay here at your peril, in fact don’t even do that just steer clear!!! This hotel should not even be on any booking site it’s that bad!

10/10

Exceptional

26 Jul 2026

Stephanie

Nice little hotel

6/10

Pleasant

26 Jul 2026

Rajat

Our experience at Douglas Fir Resort & Chalets was disappointing.

When we arrived, the front desk told us to come back around 5:00 PM because no rooms were available, even though our room had already been fully paid for in advance. We had just travelled from Toronto to Calgary by flight and then driven from Calgary to Banff with our family, including our one-year-old baby. It was raining, and being asked to leave the hotel and return later after such a long journey was very frustrating.

I explained that we couldn’t simply roam around in the rain with a one-year-old child. Thankfully, another front desk staff member understood our situation and helped us, which we appreciated.

Unfortunately, the initial interaction left us feeling unwelcome. Because my father wears a turban, I couldn’t help but wonder whether we were treated differently. I can’t say for certain that this was the reason, but it is how the experience made us feel, and it was upsetting.

As for the hotel itself, the location is convenient, and the water slides, hot tub, and sauna are great for families. However, the rooms are quite small, some furniture (including the table) was damaged, and the overall cleanliness and maintenance could be improved.

I hope the hotel works on providing a more welcoming and consis

8/10

Excellent

26 Jul 2026

Nolan

The room was old but very clean and a great location.

10/10

Exceptional

25 Jul 2026

Erica

The perfect family friendly resort. The waterslides and play zone exceeded our expectations, our kids had a blast. The chalet style accommodations were perfect for cooking our own meals and having our own space. Things in the room could use maintenance (eg two burners weren't working, dining bench cushions were ripped) but it wasn't anything that hindered our stay. The five minute bus ride into was so easy and the free bus tickets were appreciated. We saw wildlife right outside our rooms. The staff were kind. It's expensive but so is everything in Banff and I think we got great value for our money there.

8/10

Excellent

25 Jul 2026

Sharon

Good location for the airport. Very clean and well maintained.

2/10

Poor

24 Jul 2026

Shane

The place look like it was 100 years old the Flora duct tape on it and it just looked terrible there

8/10

Excellent

24 Jul 2026

Vijaykumar J

Nice clean room , friendly staff,

6/10

Pleasant

23 Jul 2026

Angela

Furniture in room was ripped,
Outside of fridge looked like it had never been cleaned, and was so banged up
Cob webs in corners
Pair of socks left in closet behind recycling bin

10/10

Exceptional

22 Jul 2026

Jammy

We had a wonderful stay at Douglas Fir. Staff were very friendly and helpful. Good location with free access to local buses. Great aquacentre. The room is older style but clean and functional, with daily room service. The layout was suitable for our party. We were lucky to have a room with a gorgeous view of the mountain. The bed was comfortable and we all had good sleep during our 4 night stay. It is a good deal in Banff area. We will book it again and highly recommend to others.

10/10

Exceptional

22 Jul 2026

Xavier

Le parc aquatique est super pour la famille. Le genre de chalet/appartement est assez grand pour 6 à 7 personnes, alors à 5 c'était super. Vraiment un super endroit, Juste ajuster l'eau chaude qui reste toujours du sport.

Friends_and_family Family

2/10

Poor

21 Jul 2026

Maximilian

Need to update or renovation.

Family_with_children

4/10

Poor

19 Jul 2026

Janet Marie

I was very sorry to see that the property was as dark and dismal as when I last stayed there 30 years ago. For the cost? We fought to open the patio door; lite bulbs were out; ice trays cracked; the list goes on...I cannot believe that this property remains fully booked...lack of alternate accommodation appears to be the reason. It would be wonderful if the owners used their proceeds towards brightening up the condo units at least. I did not even shower there before I left, the inside environment was too dark; and I just wished to exit as fast as possible the next morning.

Family

6/10

Pleasant

18 Jul 2026

Jaideep

Location on property and ambiance was excellent. Watersport area was really loved by the kids. They could provide better beds as sofa bed was really bad with almost no strength in its spring.

Friends

4/10

Poor

18 Jul 2026

Joan

The rooms are totally outdated. The loft was hot as hell. Sugar packet found in bed. It’s like a Motel Six that hasn’t been redone since 1962. Two wall fans are not adequate to cool the place down. Would def never stay here or recommend to anyone.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

John

The unit we stayed in had a sliding door onto a balcony. The curtain covering the sliding glass door was pulled off its sliders and bulging at its center and the balcony was covered in a fine feathery residue. The furniture on the balcony was very dirty and the table had mold growing on it. Those aspects were disappointing.
In the bathroom shower, the faucet handle was very difficult to turn and most of the water was coming out of the tub faucet, not the shower head. I was second to taking a shower in the morning and ran out of hot water after only a few minutes of entering it. Some of the furniture in our unit, was damaged and/or \"well used\".
On a positive note, the tea and coffee service provided in the unit was very good and quite sufficient for our needs. in addition, the indirect light behind a bureau helped tremendously in traversing from the bedroom to the bathroom at night.
Overall it was a comfortable place to stay in providing the space provided and the location of the resort. With a few maintenance issues corrected, it would have rated a 5/5 rating for us.

Partner

2/10

Poor

18 Jul 2026

Sudheendra

Outdated rooms, dirty carpets

Family_with_children

4/10

Poor

17 Jul 2026

Amy

Just be sure not to get an adjoining room unless it’s family. Absolutely NO SOUNDPROOFING

Family

8/10

Excellent

17 Jul 2026

Simon

Assez vieillot, mais pratique. Carte de bus gratuite et pratique. J’y retournerais

Partner

10/10

Exceptional

17 Jul 2026

Crystalyn

Clean room, friendly staff, great amenities

Friends

8/10

Excellent

17 Jul 2026

Shelina

The mattresses on all the beds were not good - very soft

8/10

Excellent

14 Jul 2026

Bruce

The room was fine, and it was nice to have a fireplace although we didn’t use it. Many of the furnishings were quite outdated and not what we would’ve expect for a luxury, pricey hotel.

Family

8/10

Excellent

13 Jul 2026

YONGQIAN

Complimentary Roam, free parking and WiFi, good staffs, convenient location,

Family_with_children

6/10

Pleasant

12 Jul 2026

April

It was clean, but older. There was no fan in the bathroom.

We had arrived early and were unable to check in as our room wasn’t ready. The woman at the front desk in the afternoon was not very friendly or forthcoming with information.

We left and returned a few hours later to check in and the new shift staff was really friendly and helpful.

The air conditioning was inadequate for the size of the unit and did not cool the loft at all, the location that the unit was placed only blew cool air into the stairwell.

Partner

2/10

Poor

12 Jul 2026

Ann

The property is old and dated. We were a party of 10 in three rooms. Every room had issues - A/C leaking from upstairs onto carpet leading down, bathtubs not draining, screen doors not opening properly, patio doors not locking, light fixtures not working, carpet and furniture didn’t look the cleanest. Maintenance person was very helpful when management called him.
On the plus side of things, the kids loved the waterslides. Bus passes into town were great as Banff is insanely busy and nowhere to park. One person at front desk was extremely helpful (forgot to get her name). Some others weren’t helpful at all.

Family_with_children

8/10

Excellent

11 Jul 2026

CHARLES

The beds need updating, bed was sagging and is kinda old, layout is very nice with kitchen and a firewood fireplace. Just need a bit of update,upgrading things are getting old. But overall stay was good and location is perfect with a mountain view.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

John

While the staff were nice and friendly, the property could use some updates. The sofa is worn out, the furniture is dated, and the bed was not very comfortable. The indoor water slides and hot tubs were a great bonus for families with kids.

Family_with_children

10/10

Exceptional

08 Jul 2026

John

The staff were exceptionally helpful

Partner

10/10

Exceptional

08 Jul 2026

Kristen

Beautiful quiet setting. About 5 minutes from downtown. Free bus passes provided to get around town.
We arrived to 5 elk on the property.
Staff was unbelievable with accommodating requests. When we arrived there was a noisy family next door, so we asked if we could switch rooms. Despite having already been in our room for a few hours, they found us a new room with no neighbours. We needed a fork and housekeeping was there within minutes. Our TV wasn't working and maintenance came and replaced box within minutes as well.
It was a phenomenal stay. Would definitely stay here again.

Family_with_children

8/10

Excellent

08 Jul 2026

Sara

The apartment style room we got was great, lots of space and amenities in the room. The location to city was awesome with the hotel providing us a free bus pass which helped a lot!
The elevator and laundry are both closed permanently so be prepared to hand wash and lug your stuff up stairs.

Partner

8/10

Excellent

06 Jul 2026

GURPREET

Clean room

6/10

Pleasant

06 Jul 2026

Kerri

Very high cost for a very old property.
Fairly good location with a bus into town. Lots of wildlife, but very very old.

Family_with_children

10/10

Exceptional

06 Jul 2026

Alyssa

Everything was so clean and well spaced out. It was a great place to stay on our road trip after a few nights in a tight hotel room! The waterslides were an added bonus, the kids had a blast!

Family_with_children

8/10

Excellent

05 Jul 2026

Kwar

Good

4/10

Poor

05 Jul 2026

Cassidy

For the price, this place is quite outdated & run down. It wasn’t necessarily dirty but it didn’t feel overly clean (ex. Old raggedy couch, worn out carpets).
It was nice to have a parking spot right outside the room.

Friends

10/10

Exceptional

05 Jul 2026

Anna

Very nice place to go

4/10

Poor

05 Jul 2026

Kumar

Pictures look way better than rooms are. Its like a 1950s homes, not maintained w wall papers peeling rooms smelling of old wet carpet and bedroom w Fan cable broken. Very disappointed w what we got for the price and rating Expedia had. They dont even have place for buying water and food; just be aware.

Family_with_children

8/10

Excellent

05 Jul 2026

Benjamin

Great location up the hill from town with a very easy free bus in to the main part of town. Room decoration could do with a bit of a refresh but was clean and had everything we needed

Partner

10/10

Exceptional

05 Jul 2026

Alan

Clean room

Full kitchen

Fireplace with wood

8/10

Excellent

05 Jul 2026

James

We enjoyed our stay. It’s out of the hustle and bustle of down town and the complimentary bus passes to get around were great. The front desk response when our room wasn’t ready was fantastic so I recommend their service highly.

Family_with_children

10/10

Exceptional

04 Jul 2026

Tom

Professional staff and convenience

Family_with_children

10/10

Exceptional

03 Jul 2026

Anuj

It was a good property with dedicated parking spot for every Unit.

Clean, tidy and provided transit to downtown which was very helpful.

There was even pool and a few water slides as well, good to engage youth and young adults

Family

6/10

Pleasant

02 Jul 2026

Linda

The room smelled somewhat musty and the balcony door was hard to get open. The bathroom and kitchen areas were clean. Furniture somewhat 'beat up' and not a lot of natural light. We are not picky people and it was adequate. We got free bus passes though. Prices for accommodation are exorbitant in Banff!

10/10

Exceptional

02 Jul 2026

John

Staff were excellent

Partner

8/10

Excellent

01 Jul 2026

Tjitske

The chalets are nice, we had one with a loft. They are dated, but clean and well equipped. It says there is a grocery store and laundry, but that closed years ago! The free bus passes are amazing, you can leave your car at the property and take a bus downtown. It only takes a few minutes.
The pool has 2 amazing slides, 2 hot tubs, one outside. You do have to be over 18 years to go in by yourself. Overall a great place to stay!

Family_with_children

10/10

Exceptional

30 Jun 2026

Kyle

This place was absolutely worth the money. A really nice bonus was having free parking and a free bus pass for the buses in Banff, it was really helpful. The place itself maybe be slightly dates, but for us it was a rustic nature feel and we had everything we needed. Staff were friendly throughout stay. We didn’t use many facilities in the hotel as we had so much to see in the national park, but it was a really good base.

Partner

10/10

Exceptional

30 Jun 2026

Wimonwan

Everything is good

10/10

Exceptional

29 Jun 2026

Germain

The apartment was clean and well maintained. Nothing to complaint. Facility provide public transit ticket to get to downtown, and it worked well except for one Saturday evening when two full bus could not take us. We end up coming back to the apartment by foot.

Partner

10/10

Exceptional

28 Jun 2026

Anil

Great location
Best in jasper

6/10

Pleasant

28 Jun 2026

Ulf

The room was Establishment quite old fashioned. Furniture was worn off and damaged. The Kirchen was very, very old with a toaster that was disgustingly brownish on top where it was originally white. Balkon not really usable: dirty plastic chairs and a disgusting blackened ashtray on the side wall plus 2 large trees in front taking all the light.

Partner

6/10

Pleasant

28 Jun 2026

Rachelle

The property is in desperate need of maintenance and update on interior furnishings. The unit was clean and beds were comfortable.
The microwave malfunctioned and sparked with a cup of coffee only in it. The table had a chunk out of it. The bench upholstery was torn. The bar stools were marked and upholstery torn. The blackout curtain had a rip in it. The dresser was missing a drawer front.
Overall it’s a comfortable place to stay but the interior doesn’t match the rates charged.
Like that parking is included with assigned spot next to your room.

Family

6/10

Pleasant

28 Jun 2026

Cortney

The room was very clean but very dated. The kitchen was equipped with basic pans and utinsels. The pool and outdoor hot tub were clean and a nice perk! The location was convenient to get to Banff & Canmore.

Family_with_children

10/10

Exceptional

24 Jun 2026

Monty

It's rustic (dated) but you can't beat having a private cabin where everyone gets their own bed (loft for kids), a kitchen to save $$ on breakfast, a waterpark, and right next to the Roam bus route (with free passes for it). Add in it abuts trails leading to the Hoodoos and a winner.

Family_with_children

10/10

Exceptional

22 Jun 2026

nathan

My kids picked this place and it was awesome. Relatively close to downtown, not really walkable with kids, but free transit passes. It is dated (pictures are clear on that upon booking) but the water park and kids amenities made it amazing. Just 1km up the street there are some great view points and we saw lots of elk!

Family_with_children

8/10

Excellent

22 Jun 2026

Rene

We really enjoyed having a real fireplace in our room with the firewood supplied.
It's an older resort and it could use some updates, however the price was excellent.

Partner

8/10

Excellent

21 Jun 2026

Tara

The property is dated and dark. It needs to have a good clean - like the fan and vents and the stair well.

Friends

10/10

Exceptional

21 Jun 2026

Kimberly

Wonderful stay. Definitely an older hotel but great to stay in.

Only hiccup was my teenager were not impressed with having to have an 18+ to accompany them to the pool. The 16 year old is old enough to drive! They should be allowed in the pool unaccompanied by an adult.

10/10

Exceptional

18 Jun 2026

Brandee

Perfect place to stay for a night with the girls. Love the free bus pass.

Friends

10/10

Exceptional

18 Jun 2026

dubom

In short, it's not a brand-new place, but it's clearly prepared with great care. It’s spacious enough for a family; the price might seem a little high, but if you fully utilize the space, it’s well worth every penny.

Self

10/10

Exceptional

17 Jun 2026

Gordon

Liked the ability to jump on a bus to avoid driving down town. Excellent jump on and drop off spot. Hotel was convenient, quiet and clean. Highly recommend.

Family_with_children

10/10

Exceptional

16 Jun 2026

Manbinder p

Great experience!! Will come back

10/10

Exceptional

15 Jun 2026

Rahul

Good

10/10

Exceptional

15 Jun 2026

Ruth

Nice large room with kitchen and fireplace (although we didn’t use either).
Seats/loungers by the outside hot tub would have been good.
The free shuttle into town really handy with a stop just outside the hotel.

Partner

6/10

Pleasant

13 Jun 2026

Sandra

Property was aging and in need of upgrades. With the beds upstairs, it was not the best of situations for a 76 and 77 year old to navigate.

Partner

6/10

Pleasant

12 Jun 2026

Jessica

Pros:
Pool and waterslides were amazing ! We had so much fun. Kids play zone was also a ton of fun, kids really enjoyed it !
Well stocked kitchen (plates, cutlery, bowls) in our room was great for meals in.
Amazing quiet location, beautiful views of the mountains, walking trails right out the door. We watched Elk pass from the patio.
Staff were great!

Con’s:
This place DESPERATELY needs a deep clean and updating/ maintenance. You could tell the surfaces were wiped, it was Vacuumed and bedding changed. But the carpet edges were visibly dirty, carpets and couch stained, couch edges torn up dust and grime on furnace intake / blow dryer and windows, dirty in the nooks and crannies. Cracked and mouldy ceiling tiles in bathroom, broken vent covers and pieces pulling off the walls.

We loved so much about it, but was really put off by the lack of cleanliness ! Price still felt high considering the state of the room.

Family_with_children

10/10

Exceptional

11 Jun 2026

Joseph

Neat room. Was what I expected. Close to downtown Banff and convenient to get to there with the Roam Bus just located outside.

Family

8/10

Excellent

11 Jun 2026

Marissa

The property is dated but the staff were amazing in whatever we needed. Considering the location and our mountain views, it was worth it.

Family_with_children

8/10

Excellent

10 Jun 2026

Samantha

We had a really good stay at the Douglas Fir the first week of June! We stayed in one of the apartments in a fourplex and our backyard view was the forest with daily wildlife! We saw many elk and their babies and on the last night we heard and watched 3 coyotes run through! The location was perfect for downtown Banff and the free bus passes anywhere in Banff (routes 1,2 and 6) were a nice surprise! You get a full kitchen in these units and our favourite part was the wood fire that we enjoyed each evening! Staff were very friendly and super helpful when needed! I’d definitely stay there again if we return to Banff.

Partner

10/10

Exceptional

10 Jun 2026

Nisarg

I had really good experiene with Douglas Fir Resort during my stay. Property was clean and with all required equipments. Room service was provided everyday with satisfactory job done. We also got helped out by front desk for all other requirements as well. Property is also located in good environment and close to downtown so it was win-win situation for me.

Friends

10/10

Exceptional

08 Jun 2026

Roger

Room was very nice, clean comfortable bed, great location, on local bus route and free bus passes, very nice touch. The only recommendations would be that laundry be available. We enjoyed our stay and would recommend this hotel.

Partner

10/10

Exceptional

07 Jun 2026

svetlana

We had large 2 stores until with 2 bedrooms, kitchen and sitting room and 2 bathrooms.
Staff was very helpful and friendly, we got free tickets for local transit (strongly recommend to use). Aqua park is wonderful. A lot of wooden local animals on the territory and 2 real elks were greasing grass in front of our unit.
I would like to suggest to wash windows and window panels, they're dirty.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Phil

Great place to stay

Family_with_children

10/10

Exceptional

07 Jun 2026

Beverly

Quaint, rustic, slightly outdated kitchen but was helpful to have a kitchen. Great location. LOVED the 4 free shuttle routes. It made sightseeing so easy!

Family

8/10

Excellent

06 Jun 2026

ROBIN

Large space and clean, but very dated and worn. Almost historic it’s so retro.

Partner

10/10

Exceptional

06 Jun 2026

Verified traveler

This was a great stay! The

Partner

8/10

Excellent

05 Jun 2026

Kimberlee

An older spot, but well maintained and spotlessly clean. We loved our spacious room with a REAL wood burning fireplace! Cute balcony, comfy furnishings and a decent kitchen. The waterslides were a hit with our 15 year old (and us) and the outdoor hot tubs were also lovely. Too bad there wasn't an outdoor pool. Great location, near the bus and easy to get to town and back. 20 min walk (but it's uphill one way). We especially loved the loft.

8/10

Excellent

04 Jun 2026

Renaud

Un peu loin du village, mais service transport en commun très efficace

4/10

Poor

03 Jun 2026

Em

The check-in process was very smooth, and the receptionist was friendly, professional, and helpful throughout the entire process.

Unfortunately, the room itself was disappointing. The property feels very old, and our room had a strong musty, moldy smell. The furniture was worn out and no longer looked presentable. The room was also quite dark, and even the bedding appeared old and unclean.

In all honesty, the room did not feel clean, and the moldy odor was concerning. I would recommend bringing your own bedsheets and essentials if you decide to stay here. While the staff provided good service, the condition and cleanliness of the room need a total improvement. If you can find another place to stay, it would be much better.

Family_with_children

6/10

Pleasant

02 Jun 2026

Manonita

Property was not as clean. There was smoke on roof and bathroom floor was dusty. Carpet looked unclean too.

Partner

10/10

Exceptional

01 Jun 2026

Shaira

We love the silence and the fireplace

Family_with_children

10/10

Exceptional

31 May 2026

John

The staff was very friendly and helpful.

Partner

10/10

Exceptional

30 May 2026

Ruth

My family have been coming here for over 15 years. We love where it is, often walking into town and back, beautiful. Wildlife outside the door, hot tub wonderful. Room was fab with full kitchen. Loft bedroom had its own bathroom so that was nice, I could do my makeup and hair in there haha. View was amazing. Indoor pool is refreshing in summer. Just a peaceful gorgeous place.

10/10

Exceptional

28 May 2026

Parrish

Staff were friendly! With free bus service within Banff, it’s great. Save me a lot of stress in looking for parking.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Andrew

Indoor hot tub was great after long days of hiking. Room wasn’t over the top but had everything you need including full size fridge, oven, microwave range and toaster. Cleaning staff was excellent. Large balcony you share with other units separated by a privacy wall. Parking is convenient and make sure you get your complimentary bus pass as parking downtown is either paid or hard to come by. Buses every 20 minutes or so and only 2 stops to get downtown. About 7-10 minutes.

Family