Name: Fox Hotel & Suites
Address: 461 Banff Avenue, Box 1070, Banff, T1L 1H8, CA

10/10

Exceptional

21 Jul 2026

Andrew

Great hot tub

Partner

4/10

Poor

21 Jul 2026

Alexandra

Air conditioning is not offered in all the rooms. That was not obvious when we made the reservations. We paid extra for a room with air conditioning on site, but it is so old it barely works. The hotel did reverse the upgrade charge, so appreciate them owning up to the issues.

Also, the tub does not properly drain and the bed and bath linens are of very poor quality.

In general the hotel looks nice from the outside, but the rooms are very old, dated and poorly maintained.

Friends

10/10

Exceptional

21 Jul 2026

Pam

Loved everything about this place!! The front desk staff was do helpful and the rooms and facilities were awesome!

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Kimberly

We loved our stay at The Fox hotel. The staff was friendly and helpful. Parking was easy and everything was walkable so we did not use our car again until we left. Our room was clean and comfortable. The hot tub was unique and quiet. We would definitely stay here again!

Partner

8/10

Excellent

20 Jul 2026

Timothy

N

Family

8/10

Excellent

20 Jul 2026

Angela

The location was walking distance to the heart of Banff. The room and amenities were nice, and as expected, though no frills here. A good room at a fair price. I would book again. The staff was helpful when we had questions, and we did take advantage of the hot pool several times after we found the quiet times in afternoon when there were less or no kids in it. We tried the fitness room one morning but it was bare bones and the sweat smell was overwhelming. (Though it may have been the other guest using it.) We couldn't find any cleaning spray so decided not to use again. We got enought steps in hiking every day so it was not greatly missed. The description we read on Expedia said there was a business center, when I called to confirm I was told there wan't one. Luckily the one day i did need to use a computer, I did find one in their vending room and got on no problem, and had researched the local library as a back up.

Partner

6/10

Pleasant

20 Jul 2026

Laureen

Upon arrival front desk personnel were very friendly, knowledgeable and helpful. Layout of hotel was very unique and interesting. The location was fabulous as it was walking distance to downtown and the replica “cave and basin” hot tub in the basement was a pleasant surprise to us. So unique but extremely hot! The down sides are the room was small, 2 double beds and barely any space to open our suitcases, no fridge and no air conditioning. A fan was provided which definitely helped since there was only a small window up high that opened.

Family

6/10

Pleasant

20 Jul 2026

Raghuram

Could have been kept the room clean better, no AC .. electric fan was provided with lot of dust. Room was small for 2 queen beds… would have been better if the room was bit more spacious… felt money put for the room was overrated

Family_with_children

6/10

Pleasant

20 Jul 2026

Tanwoo

Property ac does not work very hot and

2/10

Poor

19 Jul 2026

Rakesh

Our 4-night stay at the Fox Hotel was a disaster. For a property that demands a CA$2,500+ premium, the experience was appallingly amateur and even dangerous.
The accommodation grandly titled as Executive suite was a joke; the \"duplex room\" was a claustrophobic nightmare, completely unsuitable for four people. To make matters worse, the downstairs bedroom lacks climate control, leaving us to suffocate in a stifling, overheated room. It is frankly unacceptable to charge luxury prices for such uncomfortable conditions.
The physical state of the hotel is equally decrepit. The most alarming issue was the blatant safety hazard in our room: a sharp, exposed metal protrusion inside the closet that resulted in a serious injury. While the staff was quick to provide basic first aid, that was the extent of their \"service.\" Management showed zero interest in taking responsibility, offering no follow-up, no medical assistance, and no compensation for the ruined portion of our stay.
To call the \"gym\" an apology for a fitness center is being generous. Save your money and look elsewhere; this property is riding on its alright location but failing on basic standard of hospitality, safety, and comfort. My only regret is not doing more research before choosing this subpar, dangerous establishment. Never again.

Family_with_children

2/10

Poor

19 Jul 2026

Sachin

After paying $650 for a night, I did not expect no A/C or mini fridge. Wi fi was horrible. Below basic amenities for a high price.

Partner

6/10

Pleasant

18 Jul 2026

Nicole

The location was good. We were able to walk downtown and didn’t need to use a car. They also provided you with bus passes so you could take the bus downtown. There’s only one air-conditioning in the living room area and none in the bedroom so you need to leave the bedroom doors open in order to get air-conditioned into the back rooms. There was no information in the room regarding where you could get breakfast or where the pool was located, etc. the furniture was a bit worn but comfortable. The bed was comfortable and the pillows. It was nice having two bedrooms and two bathrooms.

Family_with_children

2/10

Poor

18 Jul 2026

Cole

Having no AC for the price is unreasonable.
The room was quite dirty, hair in the bathtub, dirty bedding, stained bath mat and dirty blinds. The bed and pillows were uncomfortable. Walls must have been thin as we could hear the conversations happening in the rooms next to ours at all hours. We were very disappointed with our stay and won’t be returning.

Partner

8/10

Excellent

17 Jul 2026

Armand

Excellent location, well designed layout of rooms and walkways, Chilli's restaurant is attached to this hotel and was great. However for what we paid, the tub drain could have been cleaned out by staff so the water flows and also the TV's are way behind the times; its time for an upgrade and ability for patrons to sign into their own Netflix accounts (streaming accounts). The towels were clean and the towel policy is great for multiple night stays. They do need to ensure the pool towels are kept up with the demand tho.

Family_with_children

10/10

Exceptional

16 Jul 2026

Curtis

Nice clean room, just a 10 min walk away from the busy centre which we preferred. Good routes on the free bus which hotel gives you passes for

Partner

10/10

Exceptional

16 Jul 2026

Kevin

Great hotel, hot tub setup is amazing . Rooms a little small. But the chilis and hot tub are worth it alone

Partner

10/10

Exceptional

16 Jul 2026

Resh

Rk

Partner

4/10

Poor

15 Jul 2026

Katja

Beautiful facade, but heavily overpriced and highly impractical
The hotel and lobby look very cozy with great mountain charm, but our stay was highly disappointing, especially considering we paid nearly $1,350 CAD for two nights. While the room looks nice at first glance, it is completely impractical. Unlike every other hotel on our road trip, there was no fridge, which caused our food to spoil. The room for four only had two small full-size beds with extremely worn-out mattresses that sagged so heavily to one side that we felt like we were rolling out of bed.
Additionally, we faced several maintenance issues: the toilet flush was broken and didn’t refill properly, and the toilet seat hinge was cracked. There is also a major lack of privacy; rooms open to outdoor hallways with constant foot traffic, forcing us to keep the blinds fully closed and sit in the dark during the day. Furthermore, the garage is too low for a large SUV like our Ford Expedition Max, so we had to park on the street. Our previous stay at a neighboring, much cheaper hotel was far more comfortable. The Fox is pretty to look at, but absolutely not worth the premium price.

Family_with_children

10/10

Exceptional

15 Jul 2026

Taryl

Hot Tub Time machine!

Pet

10/10

Exceptional

14 Jul 2026

Janel

Jeet checked us in and helped us with everything we needed. He’s great!!

Family

8/10

Excellent

14 Jul 2026

William

Room was fairly small, but well kept. Shower / tub drained slowly so should be addressed. Not a lot of staff it seemed but the front desk was very helpful. The hot tub is quite unique (an quite hot as it should be). It is underground with a view to the sky, large enough to accommodate many people.
It is on the main strip and walking distance to many hiking areas including Tunnel Mountain and the Bow River trail / Banff Springs waterfall.
Walking distance to many restaurants and shopping as well.

Partner

10/10

Exceptional

12 Jul 2026

Thomas

They upgraded us to a suite possibly because it was our 45th wedding anniversary. Room was quiet. No AC in the bedroom but there was in the living area. They have a pretty cool cave inspired hot tub area, but we were too busy to use it. They comp'd us Roam bus passes, a parking pass, drink coupons, meal discount coupons.

Partner

8/10

Excellent

12 Jul 2026

Chloe

Hotel is aesthetically nice, we had a decent experience overall, but the rooms were slightly overpriced ($1900 for 3 nights) for what you get. Granted we did go during peak summer/stampede season.

Family

8/10

Excellent

12 Jul 2026

Anthony

Hot tube was good.

Family

10/10

Exceptional

11 Jul 2026

Xiching

Great hotel with super friendly staff and the hot Spring pool looks like it's in a cave with a waterfall. It has other great amenities too like parking and washing machine and dryer for clothes I would highly recommend checking this place out.

Partner

10/10

Exceptional

11 Jul 2026

Lisa

The hotel and staff were friendly. Our space was perfect, kitchen was well stocked with everything we needed.
It was close to everything and the bus stop out front was convenient and at the top of the strip which allowed us to get on first before the crowd.
Everything was close by, even those days where we decided to walk it wasn't far.

6/10

Pleasant

10 Jul 2026

Rowena Edelweiss

Place did not have AC and the portable fan they provided barely made a difference so keep that in mind! Water pressure is also bad but the staff and the people is what helps redeem this place! Would recommend for winter stays, too hot for the summer!

Partner

8/10

Excellent

10 Jul 2026

Mar Nar

Good hotel!

Friends

10/10

Exceptional

09 Jul 2026

Joshua

The Fox in was in a perfect location, staff was so kind, right by the bus stop. The pool area was so amazing and perfect after a long day hiking. My family and I enjoyed it immensely!

Family_with_children

8/10

Excellent

08 Jul 2026

chaminda

Nice location. Only thing is no privacy in the room. Out side sounds. No blackout curtains. It's not worth for the money

Partner

8/10

Excellent

08 Jul 2026

Brenden

Pool is great, but the overall maintenance of the place could be better

Family_with_children

10/10

Exceptional

06 Jul 2026

Sherrie

Absolutely beautiful property with a great location

10/10

Exceptional

06 Jul 2026

Danielle

Clean & comfy room. Staff super nice & helpful. Hot tub was cool. Great location.

Friends

10/10

Exceptional

05 Jul 2026

LAURA

Beautiful, close to downtown, friendly staff

Partner

10/10

Exceptional

05 Jul 2026

Anthony

Hot tub

Family

6/10

Pleasant

05 Jul 2026

Drew

The hotel had a great look and feel when I entered. Also the front desk staff and the servers in the restaurant was great. Now for the issues: The suit I booked had no HVAC in the bedroom downstairs so the evening was extremely hot and drove me to sleep upstairs on the pullout couch. That was great in that I realized the pullout couch mattress was so overused you could feel every metal bar in the frame…it was a rough night or two of sleep. One other item was that the front desk area did not have a normal complimentary coffee area like most hotels. I found that so strange. Maybe it was located somewhere not obvious but when I asked the front desk the gentlemen gave me the little packets for the in-room coffee maker…no thank you, the in-room coffee maker looked like it had seen better days.

Overall I wanted the love the stay and feel of the hotel but for the high cost of the room it should’ve been better. I wouldn’t recommend staying there if you have other options in town.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Sheree Lee

Our room was clean and spacious. Bed was comfortable and it was great having a mini kitchen and extra closet space. We were near the patio so a bit loud in the evening. Hot pool is wonderful and unique
Great having a restaurant on sight good breakfast and great Happy hour. Also nice to have the complimentary roam pass to get to shopping district.

Partner

10/10

Exceptional

05 Jul 2026

Jonathan

Place was clean and very beautiful

Partner

8/10

Excellent

04 Jul 2026

Lauren

Great stay in Banff! You won’t spend a lot of time in your room anyway. I basically used this as a starting point for my trip and built my experience elsewhere. The Rocky Mountain soap/shampoo was a game changer for me. I’ll be purchasing some for my home.

4/10

Poor

03 Jul 2026

Maria

The hot tub

Partner

10/10

Exceptional

03 Jul 2026

Joe

Excellent staff and hotel

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Mark

The toiletries were so good went out and bought some

Partner

10/10

Exceptional

02 Jul 2026

gaurav

Hot water pool is amazing

Family_with_children

10/10

Exceptional

01 Jul 2026

john

The location was perfect to either walk into town or drive out of it to see other major points of interest. Was able to eat, shop, hike, bike etc without any trouble. Staff was very alert to the fact it was Canada Day and that there were things tourists needed to know so not to be inconvenienced and they were on top of it from the jump. Highly recommend

Self

6/10

Pleasant

30 Jun 2026

Denis

The overall ambiance was great.
However, property needs a freshening up.
Exterior carpeting leading to the rooms. Peeling wallpaper in the room

Partner

8/10

Excellent

29 Jun 2026

Timothy

I would’ve given a 5 star rating but the pillows were the worst and the in-house Chili’s restaurant wasn’t the greatest either. Everything else was great-free transit passes, the bed, very close proximity to 2 transit stops, laundry facilities, the little kitchenette, the Rocky Mountain toiletries and the underground parking garage.

Partner

2/10

Poor

29 Jun 2026

Kimi

This place is good if you are literally staying outside of the hotel for most of the day and just need a place to sleep. It offers the bare minimum. Room is showing its age, curtains and carpet dirty, no mini fridge, lighting wasn’t working properly and no AC. Beds weren’t comfortable. The pool area is small and was extremely busy, cleanliness is questionable. I wouldn’t stay here again especially for the price point this is a 2 star at most, gives motel vibes.

Family

10/10

Exceptional

29 Jun 2026

Sean

Great experience staying here!

Partner

10/10

Exceptional

29 Jun 2026

Sterlyn

the front desk staff was so helpful, and so happy to help with local recommendations. we had the best trip, and would absolutely recommend the fox to anyone wanting to visit Banff!

Family

4/10

Poor

28 Jun 2026

HABIB

Disappointing service and broken amenities
Our stay had several frustrating service and management issues. First, the coin laundry machine was broken, which was a major inconvenience since we desperately needed to wash clothes for the next day. Additionally, after housekeeping serviced our room, they accidentally left trash from other rooms inside ours.
While most of the front desk staff were pleasant, the woman working when we checked in and out was unfriendly and dismissive. When asked about our $200 damage deposit, she simply told us it would return in 5 to 6 business days. However, during our drive home, the hotel called us demanding credit card information to process the refund because we had paid with a debit card. If they hadn't called, or if we didn't carry a credit card, we would have been at risk of losing that money entirely since they apparently require you to handle debit refunds in person. The lack of communication and attention to detail was highly disappointing.

Partner

10/10

Exceptional

27 Jun 2026

Matt

Incredible place to stay! Don't skip over the Chilis they have in the lobby, it's a must have when I'm in Banff now!

Partner

10/10

Exceptional

26 Jun 2026

Sarah

This property had an amazing staff. They were over the top kind and helpful. Their words and actions were professional, grounded, and very helpful.
Ken was especially great. He ASKED if he could walk back to my room and help me with a fob that was giving me trouble. He fixed the problem and then answered WAY too many of my questions about the area. The other staff were also great.
The Rocky Soap Company products were dreamy.
The room was cleaned up each day, right down to the dirty plate I left in the sink.
We went through Expedia and so I wonder if that’s why we received a room in the furthest backside of the hotel, facing louder construction. There was a large stain on the rug and upstairs couch. It still was awesome, don’t get me wrong, but, I wish we could’ve seen a mountain instead. Maybe there aren’t those views available.
We booked the hotel based on the price and the hot tub appearance. We didn’t even get the chance to use the hot tub, but that’s okay. It really did look sweet.
Most importantly, the people, they were awesome. Thank you!!

Partner

6/10

Pleasant

26 Jun 2026

Gail

For the cost to stay here, I was somewhat disappointed with the finishings of the rooms. The living area was comfortable, the bed was clean and comfortable, but the bathroom was somewhat dated and not my level of cleanliness. The tap in the kitchen had lime scale on it, which left a lot to be desired. We both enjoy a tea or coffee in our room, but we were hesitant to use the kitchen for that purpose because of the state of the sink. The location was great, however, and we did enjoy the balcony looking out over the main street.

Partner

10/10

Exceptional

25 Jun 2026

Glenn

Having parking underground was very convenient. Also enjoyed having the large hot tub-pool after hiking!

Partner

10/10

Exceptional

25 Jun 2026

Ryan

Smelled like cedar throughout. Nice location. Lovely hot pool. Friendly staff.

Self

8/10

Excellent

25 Jun 2026

cindy

This hotel is gently used , well located and serves the purpose for a short stay . The shower, room size and little deck were all good. The bed was ok at best. The pool , the real reason why I chose here was ok. Staff were 50/50 so I’ll leave it at that . I have no real concerning negatives . 😊

Partner

4/10

Poor

24 Jun 2026

Olivia

Check in and check out was easy. Staff were polite and friendly. The pool was unique and enjoyed using it. The bedroom has very poor lighting. The bedroom doesn’t have it’s own light, just 2-3 lamps in the room. The bathroom also has poor lighting. It had a lamp to the left side of the mirror but not the right so the lighting isn’t even when you’re looking into the mirror doing something like makeup or shaving. For the toilet we had to flush it down and then hold the handle up or else it wouldn’t work properly.

Partner

6/10

Pleasant

24 Jun 2026

Hon

Neither bed nor couch were comfortable.
Cutting board and toaster were both VERY worn.
Do not like $15.00 use or loose food voucher.
Stairs outside of the room were very rusted.

Family

10/10

Exceptional

24 Jun 2026

Jessica

The hotel is away from the business of city center, which was perfect for me. Everything was within walking distance. The room, 241, was situated perfectly.

The staff was beyond amazing. Ken was a huge help from the moment I arrived until my last night at the property. The morning staff on my departure were very helpful and very kind.

Friends

10/10

Exceptional

23 Jun 2026

Jose

Great property and very friendly host, will recommend this one to any one travelling to Vancouver Metro area.

Self

8/10

Excellent

23 Jun 2026

Ravnoor

The pool

Friends

10/10

Exceptional

22 Jun 2026

Miranda

Had booked room for 3 adults and got a large apartment with kitchen and living area! Perfectly located with free bus service into town (easily walkable). Reception could not have been more helpful and Chili's restaurant is not bad! Made use of the laundry facilities and ice machine, sadly not the hot tub due to injury. Free private parking. Would highly recommend.

Family

10/10

Exceptional

22 Jun 2026

Sara

Our second time stay at this hotel. Our room is two queen bed loft with one pullout sofa at the different floor. Perfect for the family. Room is big enough and comfortable and convenient with kitchenette. It’s well maintained and staff are friendly.

Family

10/10

Exceptional

21 Jun 2026

Karen

Loved the spa experience

10/10

Exceptional

21 Jun 2026

Ian

Lovely views from the loft rooms. Friendly staff.

10/10

Exceptional

20 Jun 2026

Genevieve

Très bien situé dans la ville de Banff. On peut se promener à pied dans le village. Le personnel est très accueillant et aidant. L’hôtel est propre et la chambre a répondu à nos besoins. La cuisinette nous a permis de déjeuner dans la chambre. Je le recommande à tous.

Family

10/10

Exceptional

20 Jun 2026

Jana

Great location on the main road in Banff but at the quieter end. Easy walk to main shopping area. Has free Roam bus passes for guests, & the stop is right outside of the hotel! Wonderfully useful! The view from our balcony was straight at Tunnel Mt. & had Sulphur Mt. off to the right. Beautiful! Our room had a little bit of trouble with the fireplace (wouldn’t come on). Maintenance came & said it had a bad pilot light, so if we wanted to use it, we would probably want to keep it running because it most likely wouldn’t come back on once we turned it off. We weren’t keen on keeping it on while away, but we didn’t really need it on a consistent basis, so we only used it once. The Chili’s restaurant in the lobby was quite convenient for when we first arrived and just wanted a quick lunch. Did not get to use the hot pool, but it looked neat to have. Loved having the kitchenette in the loft room. We walked to IGA and got some items for easy breakfasts & to pack lunches and snacks. Overall, we were very pleased with the hotel and its location! We would definitely book again if we get back up to Banff!

Partner

8/10

Excellent

20 Jun 2026

Sara

Great location, very walkable. Staff was friendly and helpful. Beds are a little on the firm side. A few things were a little rundown but not too bad. The hot pool was nice.

Family

8/10

Excellent

19 Jun 2026

Daniel

Very nice place.

Partner

10/10

Exceptional

19 Jun 2026

Tatiana Alejandra

Everything was on point!

Family

10/10

Exceptional

18 Jun 2026

Lauren

Wonderful stay. The suite was larger than expected, with kitchen, and living room area. Would've been great if we were staying longer than one night. The grotto hot tub was divine after a hike.

Only 'complaint' was that the hair conditioner wasn't filled, so I barely had enough for my one shower, but if we were staying longer I just would've asked them to fill it.

And a heads up to anyone arriving with a roof rack/roof storage box on their car, their underground parking only accommodates up to 6'3 heights. We were able to park on the surrounding side street, free with a park pass.

Overall a wonderful stay.

Partner

10/10

Exceptional

18 Jun 2026

April

Great stay convenient!

Partner

8/10

Excellent

17 Jun 2026

Carolyn

This rooms are spacious and staff was great. The hot pool was loads of fun.

Partner

10/10

Exceptional

16 Jun 2026

FLORENCE

The location is very convenient, with easy access to the Roam bus stop and within walking distance of the Banff Centre. The pool is a standout feature, with a unique cave-inspired design that creates a relaxing and memorable atmosphere. Overall, a great place to stay for exploring the area

Family

4/10

Poor

16 Jun 2026

Shelbylynn

The rooms are very small, there is no air conditioning and no appliances in the room. Forcing you to eat at restaurants. Any leftovers from our meals could not be taken back and eaten later as we had no place to safely keep them. For $500+ a night I’d expect basic amenities like air and a mini fridge.

Family

10/10

Exceptional

16 Jun 2026

Jennifer

Beautiful hotel! Loved the room and all the details.
Would definitely stay here again!

Family_with_children

10/10

Exceptional

15 Jun 2026

Nemo

We were visiting canmore for my husband's birthday, really excited for the hot tub after spending the day in the canmore Cave. Arrived at hotel and unfortunately the lock to our room was dysfunctional ...so the manager upgraded us right away. That meant that we could change and have time to soak in the pool . Very very very much appreciated! 😊 Excellent staff.

Partner

10/10

Exceptional

14 Jun 2026

Sharyn

Very convenient location. The staff was super friendly and courteous. The attached restaurant wasn’t very good, that’s my only complaint. The room could have used a bit of an update. For well over $600 a night I was expecting a little better of a room. Broken lamps, old wallpaper and furniture, premium location so I guess that’s what you are really paying for. Close to bus stop and downtown.

Self

10/10

Exceptional

14 Jun 2026

Poppy

Staff were helpful and kind.

Self

10/10

Exceptional

13 Jun 2026

Patricia

Great place to stay and close to the downtown area.

Family

8/10

Excellent

13 Jun 2026

Michael

Room clean. Staff helpful. Location was great. Hot tub was nice.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

DeAnna

Clean hotel! Rooms are perfect for the type of vacation where you’re gone all day and need a good spot at night to come back and rest and relax

Partner

8/10

Excellent

12 Jun 2026

BHAAVNA

Honestly I was not going to give a 4 star as the rooms were super cramped for so called 2 queen beds but the cleaning staff and front was so great as I had left my bag in the room and it had my passports and they were so sincere to call me non stop till I had signal and I could call them back and they held it safely in the front for me!! The stars are for the staff honestly

10/10

Exceptional

11 Jun 2026

Ted

Short walk to town free onsite parking very pleasant

Partner

6/10

Pleasant

11 Jun 2026

Patrice

Rooms to small and no refrigerator

Partner

10/10

Exceptional

10 Jun 2026

Aastha

Our stay at The Fox Hotel & Suites was fantastic. The staff were warm, welcoming, and always eager to help. The rooms were clean, comfortable, and well-maintained. The unique hot pool and convenient location made our Banff trip even more enjoyable. Excellent value, great service, and a memorable experience overall.

Partner

6/10

Pleasant

10 Jun 2026

Kristapher

The pool atmosphere was amazing, condition of the rooms not as much. I get that the area is expensive to stay in, but for the money, this hotel was subpar

Family

8/10

Excellent

09 Jun 2026

wendy

This location has some great perks: the hot pool is amazing and relaxing after a long day of hikibg. The free underground parking is a bonus and they provide free Roam bus passes, with a stop right out front. This is something you definitely want to take advantage of to get around town without needing to drive and pay to park at other spots. There is an elevator so you will not need to carry luggage upstairs. The gym and free wifi were also great. There was a little inconvenience of not being able to have the blinds open, due to the walkway being directly past the rooms and the view into the room. Staff were very helpful and friendly as well as efficient, there was no wait when needing to ask staff for assistance. There were even umbrellas available to borrow as it was a bit rainy. Overall, a pleasant stay with great perks.

Partner

10/10

Exceptional

09 Jun 2026

Eboni

Stayed for 5 nights, loved the hot pool and helpful staff!
Wish they served breakfast, but it’s nice to have the Chillies attached!
Loved our stay :)

Partner

10/10

Exceptional

09 Jun 2026

Kurtis

Great place to stay, unreal hottub area.

Partner

10/10

Exceptional

07 Jun 2026

Casey

Location, balcony, grotto looked neat even if we didn’t use it. Liked the cottage, artist loft feel to the place. My friends place in the other room there had dirty sheets, stains on the couch etc, and a front door that wouldn’t lock, but our room was fine.

Friends

8/10

Excellent

07 Jun 2026

Patti

This is an older hotel. It would have been nice when we checked in about how the bus system worked. We were told it’s easy to walk everywhere. It listed concierge services, but we were told to just go to the visitors center. Staff were very friendly.

Partner

10/10

Exceptional

07 Jun 2026

Andryn

Great stay, beautiful hot tub, beautiful building in general, and cozy rooms. Very nice staff as well, though I think the rooms could use a mini fridge at least even if it’s not a suite, and even a microwave. I feel I’ve been in way worse hotels with at least that much. But besides that it’s great. Chilis is delicious as well!

Partner

8/10

Excellent

06 Jun 2026

Michelle

The room was spacious and comfortable. The kitchenette was nice to have. Easy to walk to amenities.

Friends

10/10

Exceptional

06 Jun 2026

Abbygael

Très belle hôtel à proximité des autobus et du centre ville de Banff. Personnel sympathique, hôtel propre.

Family

8/10

Excellent

05 Jun 2026

Elisha

My husband and I came here for our honeymoon and we enjoyed our stay. The room was clean and we appreciated the free bus passes the hotel provided so that we could explore around Banff. The only downside was that there was no fridge or microwave in the room so we couldn’t store or heat up our leftovers. Plus the lighting in the bathroom was too dim, making it a little difficult to see. Besides that we enjoyed our stay!

Partner

8/10

Excellent

05 Jun 2026

Norman

Nice place. Got an upgrade. Regretfully it had no ac in the loft and the downstairs fireplace had been left on. We tried fans but the room was very hot to sleep in.

Partner

10/10

Exceptional

04 Jun 2026

Kalyani

Excellent stay! Clean rooms, super friendly staff, and a lovely pool. The hospitality was outstanding, and I thoroughly enjoyed my time here.

Partner

8/10

Excellent

04 Jun 2026

PABLINA

Good hotel