Fox Hotel & Suites

Canada , Canadian Rockies-AB
BANFF, 461 Banff Avenue, Box 1070
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100 reviews shown

10/10

Exceptional

07 Jun 2026

Casey

Location, balcony, grotto looked neat even if we didn’t use it. Liked the cottage, artist loft feel to the place. My friends place in the other room there had dirty sheets, stains on the couch etc, and a front door that wouldn’t lock, but our room was fine.

Friends

8/10

Excellent

07 Jun 2026

Patti

This is an older hotel. It would have been nice when we checked in about how the bus system worked. We were told it’s easy to walk everywhere. It listed concierge services, but we were told to just go to the visitors center. Staff were very friendly.

Partner

10/10

Exceptional

07 Jun 2026

Andryn

Great stay, beautiful hot tub, beautiful building in general, and cozy rooms. Very nice staff as well, though I think the rooms could use a mini fridge at least even if it’s not a suite, and even a microwave. I feel I’ve been in way worse hotels with at least that much. But besides that it’s great. Chilis is delicious as well!

Partner

8/10

Excellent

06 Jun 2026

Michelle

The room was spacious and comfortable. The kitchenette was nice to have. Easy to walk to amenities.

Friends

10/10

Exceptional

06 Jun 2026

Abbygael

Très belle hôtel à proximité des autobus et du centre ville de Banff. Personnel sympathique, hôtel propre.

Family

8/10

Excellent

05 Jun 2026

Elisha

My husband and I came here for our honeymoon and we enjoyed our stay. The room was clean and we appreciated the free bus passes the hotel provided so that we could explore around Banff. The only downside was that there was no fridge or microwave in the room so we couldn’t store or heat up our leftovers. Plus the lighting in the bathroom was too dim, making it a little difficult to see. Besides that we enjoyed our stay!

Partner

8/10

Excellent

05 Jun 2026

Norman

Nice place. Got an upgrade. Regretfully it had no ac in the loft and the downstairs fireplace had been left on. We tried fans but the room was very hot to sleep in.

Partner

10/10

Exceptional

04 Jun 2026

Kalyani

Excellent stay! Clean rooms, super friendly staff, and a lovely pool. The hospitality was outstanding, and I thoroughly enjoyed my time here.

Partner

8/10

Excellent

04 Jun 2026

PABLINA

Good hotel

Family_with_children

10/10

Exceptional

04 Jun 2026

Harnoor

Clean room

Family

8/10

Excellent

04 Jun 2026

Good location and the hotel offered free bus passes. A couple small housekeeping issues but the staff were quick to make everything right.

Family

10/10

Exceptional

03 Jun 2026

Clayton

Stay at Fox is always bullet proof. The suites are clean, and the staff are kind. We love the hotel.

Partner

10/10

Exceptional

03 Jun 2026

Nicholas

The unique hot tubs are amazing. Room upgrade was pretty nice also. Very friendly and accommodating staff.

Friends

6/10

Pleasant

02 Jun 2026

Kevin

Cave hot tub was cool. The room was super expensive even for Banff and quite disappointing. Two double beds and pull out hide a bed. The room advertises sleeps 6 but with one bathroom and double beds no one’s getting a good sleep and everyone’s upset waiting for their turn in the bathroom

Family

10/10

Exceptional

02 Jun 2026

Ankita

Good hotel for stay and awesome swimming pool

Friends

6/10

Pleasant

31 May 2026

Susan

No comment

Partner

8/10

Excellent

31 May 2026

Vamsi

We liked our stay despite the initial hiccup with our room and were immediately moved to a 2 suite room. Enjoyed the stay and is conveniently located 15 mins walk from downtown. Banff is a beautiful place and would recommend this hotel for convenience and big size of the suites.

Family_with_children

6/10

Pleasant

31 May 2026

Michelle

Location is amazing! Bus pass very convenient. The room we were put in unfortunately was very dated. Sofa was extremely sun faded. No air conditioning so for the time of year we had to leave the window open which is fine except for the traffic and train noise. For the over $400 per night spent for two nights it was very steep in our opinion. Check-in and Check-out were smooth, parking underground was great.

Partner

8/10

Excellent

31 May 2026

Vinay

Convenient hotel with good pricing.
We stayed in a suite with kitchenette; second room and full bathroom were a floor below. Good for larger family.
Chili’s on site. Hot tub was busy.

Family_with_children

10/10

Exceptional

31 May 2026

David

The rock cave pool was unique and fun.

Partner

8/10

Excellent

31 May 2026

Joel

The Grotto Pool was the biggest reason we booked here. It was really nice, although my spouse and I both thought the music in the grotto was annoying. Something relaxing instead of Top 40 hits would’ve been nicer.

The rooms themselves were decent. Beds seemed a little shorter than I’m used to. Good toiletries and amenities.

Building shows some age and wear but still a nice enough place to stay.

Front desk was very kind, helpful, and welcoming. The staff was great.

Family_with_children

10/10

Exceptional

30 May 2026

Brandon

It’s Banff it honestly speaks for itself. The Fox hotel though was amazing as always, the only thing I’d suggest is for when it’s the end of the day and you’re back in your room settling down id suggest bringing a chrome stick or something to stream Netflix or whatever platform because their TVs aren’t smart TVs.

Partner

10/10

Exceptional

30 May 2026

Sheila

Lovely king bed suite - well appointed kitchenette. Staff at front desk were consistently friendly and helpful.

Self

10/10

Exceptional

29 May 2026

GERALDINE HOPE

The hotel was nice but the room and amenities were quite dated. The hotel is on Banff Ave and is about a 15 minute walk to downtown. They do provide the guests with bus passes so they don't have to pay for parking downtown. We loved the fact that it was more on the residential side so street parking was easy to find and it was quiet at night. We had a treat one night when a bunch of deer showed up at our steps and started eating the grass right outside our room.

Family

10/10

Exceptional

29 May 2026

mark

The room was clean, well set up and the bed comfortable. The staff was helpful and friendly.

Partner

6/10

Pleasant

28 May 2026

Buffy

The hotel was ok, the lobby was beautiful and the staff at the desk were extremely nice and helpful. Once you went out the doors toward the rooms it was just ok. Rooms were tiny, meaning in the bathroom you could not open the door past the toilet as it would hit, so you had to come in close the door to get to the shower. No place to sit in the main area comfortably to relax, love seat available but cushions would slide out when you sat. Once you returned to your room at the end of the day it was mainly to the bedroom to relax. Pool is much smaller then it looks in the pictures and was dirty. Chili's was nice to have in the hotel for a close food option.

Partner

10/10

Exceptional

28 May 2026

Zabeen

The staff was so helpful. Beautiful property right on the Main Street. The pool was sooooo beautiful.

Self

6/10

Pleasant

27 May 2026

Laura

This hotel is very dated and needs improvement. Beds are good and clean but the rest of the suit needs updating. It's dark, the taps were dripping in the shower and kitchen and the towel rack fell off the wall. The couch looked dirty and was frayed on the skirt. It was hard to sit on it. Great location though, loved the walk down Banff Ave.

Family

10/10

Exceptional

27 May 2026

Pia

Great hot tub! Wish there were better blankets.

Partner

10/10

Exceptional

27 May 2026

Mrunmayee

The staff is very sweet, welcoming and eager to help. The hotel provides roam transit passes. The hot springs are nice, rooms are spacious and the vibe is cozy. Would stay again ✨

8/10

Excellent

26 May 2026

Ashley

Superior suite perfect for families with teenagers.

Family_with_children

10/10

Exceptional

26 May 2026

BYONGKYU

Clean and good service

8/10

Excellent

25 May 2026

Jack Mark

I really enjoyed my stay here. My room was very nice and it was good to relax in between sightseeing and hiking.

Self

10/10

Exceptional

25 May 2026

Tom

Great location, hotel is a little tired but we had a pleasant stay.

Partner

6/10

Pleasant

24 May 2026

Christine

We recently stayed at the Fox for a dance competition, arriving Thursday and checking out Saturday, before returning Sunday to stay until Monday. We’ve stayed at the Fox many times over the years and it has always been a favorite for our family. The grotto is always a huge hit with the kids, and we especially love the two floor units that help separate the living and sleeping spaces.

Our first two nights were wonderful. We were pleasantly surprised to be placed in a renovated room. The beds were very comfortable, the room felt fresh and clean, and we slept really well.

When we returned on Sunday, check-in was once again easy and the staff were excellent. Unfortunately, the room we were assigned that night was very run down. The condition of the room made it feel unclean. The floors did not feel clean, the couches were heavily stained, and overall it just didn’t feel well maintained. It was concerning enough that we requested a different room.

To the staff’s credit, they were extremely accommodating, especially considering it was a long weekend and the hotel was sold out except for a two bedroom suite. They upgraded us at no additional charge, which we truly appreciated.

The staff and location continue to be major positives for this property, and we’ve had many great stays here. However, I am hesitant to book again until all rooms are renovated, as the inconsistency between renovated and older rooms is significant.

Family_with_children

10/10

Exceptional

24 May 2026

Andrew

Great hotel and great local, the hot pool was a nice touch.

8/10

Excellent

24 May 2026

leizel

I like that the property is close to where we need to be.
The bathroom sink and the bathtub is plugged, called reception in the evening between 10-11 pm.
Addressed the following day 0830.
The room is not very clean.

8/10

Excellent

24 May 2026

Kimberly

We stayed only 1 night and wished it was longer to take better advantage of the facilities. Room was close to a large noisy fan.

Partner

10/10

Exceptional

23 May 2026

Maureen

Always a pleasure to stay at the Foxx Inn and Suites in Banff. It’s in a great location close to coffee shops and restaurants. Very clean and comfortable. Beds and pillows are so comfy. And the best part is the hot pool in a cave like setting. So awesome!

Friends

8/10

Excellent

23 May 2026

Peggy Ann

It’s a bit dated but convenient and fairly well priced for the area

Family

6/10

Pleasant

23 May 2026

Heidi

Family_with_children

8/10

Excellent

23 May 2026

Colleen

Bar fridge would have been nice

4/10

Poor

22 May 2026

Margaret

It was ok

Partner

10/10

Exceptional

22 May 2026

Teanna

We loved our stay and can’t wait to come back

8/10

Excellent

22 May 2026

Gabrielle

Overall good experience. After seeing our original booked room, it was very small and didn’t have a fridge and we requested an upgrade which was easy. The new room was much better. However, the shower curtain didn’t have a liner so water would cover the floor which was very problematic for slipping. We weren’t able to find towels for the hot tub area so towels were used up quick. The kitchenette was great. Bed was comfy but I wish the comforter would have been thicker. Parking was very good, and we got complimentary bus access. The elevator needs to be replaced, it is VERY slow and buttons don’t work half the time. Overall good experience.

Partner

8/10

Excellent

22 May 2026

Tess

friendly staff

Friends

6/10

Pleasant

22 May 2026

julie

Needs a deep clean
Elevators not great...jerk as they come to a stop
Hotel doesnt feel secure. Any one can walk into the underground parking, get on an elevator and be where the rooms are.

Self

10/10

Exceptional

22 May 2026

Ryan

We love the Fox. We visit every year!

Partner

10/10

Exceptional

21 May 2026

Keanna

Really nice place, decent walk to downtown and super nice staff.

Partner

8/10

Excellent

20 May 2026

Julie

The hot tub with an area open to the sky was an especially nice feature.

Partner

10/10

Exceptional

20 May 2026

Laura

Very clean for pet friendly rooms and staff was beyond helpful

Family_with_children

4/10

Poor

19 May 2026

Joanna

There is literally no parking for more than like 25 cars. You will have to pay $50-100 for parking and it will be possibly 1/4 mile or more away. 1980s dirty coffee maker in the room, no filters or small packets of coffee so absolutely useless (too dirty anyway). Beds hard, check in person was rude (the male), female was nice and helpful. WAY overpriced who what you get. Very beautiful on the outside, but the rooms are not great.

Family

8/10

Excellent

19 May 2026

Evan

We checked into Fox Hotel and Suites in Banff for an overnight stay in May 2026, over a decade after our last stay here in 2013. The hotel is about 15 years old and near the edge of Banff (about a 10 min walk to town). Check-in went smoothly. The room was smaller than average, a little tight for 2 persons. Furnishing was ok. The room came with a kettle, coffeemaker and a Queen bed, but no fridge or microwave. The bathroom was also rather small, only one person can occupy the bathroom at any time, and instructions for turning on the shower was hard to understand – I finally got it, pull down the knob underneath the faucet, and the shower curtain was too short and allowed water from the shower to make the bathroom floor wet. There was no complementary breakfast, although breakfast (and lunch and dinner) is available at the on-site Chilli’s restaurant. There’s an indoor pool whose ceiling is open-air and laundry room with 2 washers and 2 dryers in the basement. The hotel is over 12 years old and showing its age, some of the wall wooden panels are worn, the card sensor to our room door didn’t function well (I had to insert m card more than once to get into my room) and one of the table lamps’ shade in our room had holes in it. Maybe it’s time for a small renovation and updating.

Partner

10/10

Exceptional

19 May 2026

Nadia

The hotel is in a great location, just 10 minutes away from downtown Banff and all of the shopping and restaurants. We arrived at the hotel a few hours early and they let us park and even check into a room no problem. The hot tub was a very cool feature. Staff was always pleasant and friendly.

10/10

Exceptional

19 May 2026

Nelda

Front desk staff were very friendly and knowledgeable! Loved our stay! Will be back!

Partner

10/10

Exceptional

18 May 2026

Shelley

Very helpful staff
Bus passes for our family

Family_with_children

10/10

Exceptional

18 May 2026

Delea

Parking needs to be improved but I think that is for most hotels in Banff

10/10

Exceptional

18 May 2026

Don

Parking kinda sucks if you have a truck like i do

Partner

10/10

Exceptional

18 May 2026

Nadia

Stayed there for my 40th birthday and had a great experience.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Christie

Love the hot tub. Unfortunately, there wasn’t a little fridge in the room for leftovers, or to put our drinks in.

Partner

8/10

Excellent

17 May 2026

Maria

Clean, quiet, rustic rooms with very comfy beds. The grotto was a lovely experience!

Business

8/10

Excellent

17 May 2026

Fabiola

Rooms very clean, perfect location and very friendly employees. I just have a complain about the mattress, they are old.

Friends_and_family Family

8/10

Excellent

17 May 2026

Brever

It was a nice stay with family.

Family_with_children

10/10

Exceptional

17 May 2026

ernie

We found all the staff friendly and very accomodating.

Partner

10/10

Exceptional

16 May 2026

Hunter Timothy

10/10 hotel close to downtown banff

8/10

Excellent

16 May 2026

David

Great place to stay. Clean, well maintained and excellent customer service.

If you get a court yard facing room, you will hear everyones conversation in the courtyard.

Self

10/10

Exceptional

16 May 2026

Maria Avegel

Nice staff and nice suite room

Family_with_children

8/10

Excellent

16 May 2026

Mike

Stayed in a 2 double bed room. Was very tight for the 4 of us but fine for 1 night. We really enjoyed the hot tub for the ambiance, but water was tepid.

Family_with_children

10/10

Exceptional

16 May 2026

Punkuj

Room was clean, friendly staff and amazing hot tub. Parking was also safe and secure.

8/10

Excellent

16 May 2026

Jayce

Had an issue with our original room but staff helped immediately.

Partner

10/10

Exceptional

15 May 2026

Emily

My check in was quick and informative. I was give the run down of the hotel and also made aware of the bus pass which turned out to be so useful.

Self

8/10

Excellent

15 May 2026

Kelli

Standard rooms are a little cramped. Loft rooms are amazing!

8/10

Excellent

15 May 2026

Sara

Hot pool was relaxing. Elevator takes a long time and makes noises. No tinted windows on rooms, either people can see in or the room gets no sunlight. Wonderful stay.

Partner

10/10

Exceptional

15 May 2026

Cherie

The staff was friendly and helpful. The suite was clean.

Friends

4/10

Poor

15 May 2026

Creely

Our room had no microwave, fridge or ac and the hot pool had bugs and other stuff floating around! Pillows were amazing though!

Partner

10/10

Exceptional

15 May 2026

April Grace

We had such a wonderful stay at Fox Hotel & Suites. The entire experience exceeded our expectations from start to finish. The staff were genuinely kind and welcoming, making us feel comfortable the moment we checked in. Our room was very clean, cozy, and perfect for relaxing after spending the day exploring Banff. One of our favorite parts was the hot pool area — such a great way to unwind and enjoy the mountain atmosphere. The hotel also had a warm and peaceful vibe that made our trip even more memorable. The location was very convenient and close to everything we wanted to see. We truly enjoyed our stay and would definitely come back again. Highly recommend this hotel to anyone visiting Banff!

Partner

10/10

Exceptional

13 May 2026

Elisabeth

Lovely stay in Banff! The hot tub was incredible, the cave was very unique and the lights at night were the best part.

We stayed in a superior room with balcony that overlooked Tunnel Mountain!

Also great to be on top of Chilis. One of the best stays we’ve had in awhile! Plus free bus passes made getting to the attractions very easy.

Partner

8/10

Excellent

12 May 2026

Daniel

Door frames beat up. No AC. Over priced for what you get. Hot tub cave was cool experience but water was cloudy.

Partner

6/10

Pleasant

11 May 2026

Tristan

Very basic.

10/10

Exceptional

11 May 2026

Jason

Highly recommend staying here

10/10

Exceptional

11 May 2026

christopher

ken at the front desk did a great job helping us fix our room situation.
he was great to deal with

Family_with_children

10/10

Exceptional

10 May 2026

Melanie

Staff were friendly and accommodating. The hot pool was relaxing. The room was large and clean.

Friends

8/10

Excellent

10 May 2026

Amanda

The hotel is great the only issue I would say is that there wasn’t a fridge in the room.

Family

8/10

Excellent

10 May 2026

Hiba

8/10

Excellent

09 May 2026

Melissa

Loved the cave pool. Room was quite clean. We were upgraded upon arrival.

4/10

Poor

09 May 2026

Kayla

Staff werent friendly and failed to inform guests about the constuction happening around the building

Friends

6/10

Pleasant

08 May 2026

Amy

The staff were all great - they were patient and helpful anytime we had to talk to them about issues. But, the hotel is getting older with decor falling off walls and roofs peeling, and rooms are not sound proof at all - which is where helpful staff were great as they responded to 2 am noise issues quickly and professionally, turning a noise issue into a wellness check (which was the right call) for the arguing in the next room.

10/10

Exceptional

07 May 2026

Cindy

The hotel is looking a little run down

Self

10/10

Exceptional

06 May 2026

wai cheong gary

Everything is great.

Family_with_children

8/10

Excellent

06 May 2026

Mia

Clear room, helpful staff, great amenities

Partner

4/10

Poor

03 May 2026

Evelyn

Breakfast at Chili 's was delicious and great value dor rhe money.
The room was small and showed its age from wear marks on the doors and furniture down to the peeling wallpaper in the bathroom. The grotto was deceptively small and nothing more than a hangout to drink even though there are signs stating no alcohol was permitted. The floor was disgustingly dirty.
This is not a place I would recommend or ever stay again. It is not worth the rates that are charged.

Partner

8/10

Excellent

03 May 2026

Edward

The place needs a really deep clean. Winter is over and the spring cleaning so needed is just not happening.

The people are great and truly helpful, and it is a pretty good location on the strip, but it is loud and there were a ton of parties this weekend

Partner

10/10

Exceptional

03 May 2026

Racquel

I loved my stay with the fox, the room was nice and good for a short stay and the underground pool/hot spring was absolutely the best part. I wish the room had a mini fridge or a microwave but other than that it was genuinely an amazing stay and I would absolutely book it again.

Partner

10/10

Exceptional

02 May 2026

Donna

Love the hot tub and the hotel was so awesome

Friends

6/10

Pleasant

02 May 2026

Laurencemathew

Rooms needs some updating couch was ripped and had to use the staircase to get to the bedrooms if someone had a big suitcase I could see problems

10/10

Exceptional

02 May 2026

Ralston

Awesome hotel, my friend and I enjoyed the hot tub, the gym and we really enjoyed the chilli’s i highly recommend

Pet

10/10

Exceptional

02 May 2026

Alyssa

Stayed in a 2 double bed room. Had a coffee maker and a kettle for tea. No fridge or microwave. Had blackout blinds as well as normal blinds. Pool/hot tub was nice and everything seemed clean. Got for a great price. Underground parking was good. They will give a bus pass if staying there

Friends

8/10

Excellent

01 May 2026

Geoff

Spa and sauna were magnificent. Really good place to stay.

Partner

10/10

Exceptional

01 May 2026

Erik

Hot tub could’ve been a bit warmer, and the change rooms had a bad smell. The room shower didn’t get very hot, and took a while to heat up. Overall a great stay and the bed was very comfortable. Staff were very kind and nice to have chilis in the building for a quick bite or drink.

10/10

Exceptional

27 Apr 2026

Rohan

Best