Name: Charlton's Banff
Address: Banff Ave, 513, Banff, T1L1B4, CA

10/10

Exceptional

03 Aug 2026

Salome

Quite, safe, cozy. My son love the loft. We have a great stay. Will definitely comeback.

8/10

Excellent

31 Jul 2026

Tamara

The room was clean and having a loft bedroom was different for a change. All of the staff that I encountered were very nice and helpful. I was disappointed that the pool was closed, as I was looking forward to using it. They did offer other pool options to use, but I did not want to walk that far to use the pool. The coupons for the Evergreen restaurant were nice and I did use them, the restaurant at the Caribou Hotel next door was good too for either breakfast or dinner. It was a bit overpriced, but then again everything in Banff is.

4/10

Poor

28 Jul 2026

Nimrod

I'm booked July 23 for 1 night for 3 people. I'm expecting that the pull out bed was already ready with bed cover, pillows and comforter. but it was not. I came down to asked the front desk, then nothing happen, then after 25 mins. I went down again for the second time. We waited for more than half an hour before the guy came.. I paid for $755.21 for this room and we are not happy with the service. even the washroom the lock was broken. I don't want to recommend this place to my family and friends.

6/10

Pleasant

28 Jul 2026

Enzo

The room carpet and couch had stains. Rooms also very dark so they could use brighter lighting. Good location if you don’t want to be right in noisy downtown

6/10

Pleasant

28 Jul 2026

Manoj

Overall stay here was average in the loft room we had booked as it was very little space in the main room which after opening the sofa bed was completely gone.
The place is old and needs some renovation.

10/10

Exceptional

28 Jul 2026

Jorge

Reception staff were amazing

8/10

Excellent

27 Jul 2026

Jenna

Hotel was ok, clean and spacious. Within walking distance to Banff Ave. The pools were shut down however you are able to use their sister hotel pool. No food or coffee shop onsite like others in the area but short walk to find those amenities.

4/10

Poor

26 Jul 2026

Chi

Our stay would have been uneventful if we were not charged for an unused dinner coupon. When we checked in, that gentleman told us that they also own the hotel next door which has a restaurant and said that if we want to have dinner there, we could use a $15 coupon which he gave us along with free Roam passes for the public transit buses. We ate somewhere else and did not use the coupon. However, when we checked out the next morning, the girl said we have to pay $20 for the $15 coupon as it is \"part of the service\". This is really weird and we never experienced this type of problem before. It is really not a good business practice to ruin one's reputation for a strange charge like this.

10/10

Exceptional

25 Jul 2026

Marlon

Staff were welcoming and our updated Mountain View room was very clean. The property itself is dated but well kept and clean. The elevator seems to stop randomly on the 2nd floor when I only called for 3rd. This happened several times. Otherwise the elevator works perfectly fine. Parking maximum height is limited to 6’ 6” so be mindful of any rooftop boxes/carriers on your vehicle. We were able to park in the sole uncovered spot on the property. They offered us to park next door at their sister property or on the street behind the hotel. Bus stop is 2 min walk away and 12 min walk to major shopping strip. All in all a great experience.

10/10

Exceptional

25 Jul 2026

Vicente

Love the bed size. Plenty of pillows. Nice and quiet. Not far from downtown parking available. Great stay. Definite recommend.

10/10

Exceptional

24 Jul 2026

Tahmidul Islam

Spacious rooms, welcoming staff

6/10

Pleasant

23 Jul 2026

Nanette

In need of update. Overall cleanliness was lacking, from the carpet to the bathroom tile. We had a loft room, and it was dark. The windows faced the next door property, making privacy a concern. Would not stay here again, too many other options.

4/10

Poor

22 Jul 2026

Robert

The room was dated, and there was no view on the ground level. The hot tub was cold. After paying almost $400 per night for the room, I was informed of a $15 per night to park our rental car.

8/10

Excellent

22 Jul 2026

Catherine

Good location but the old carpet stains needs to be replaced.

10/10

Exceptional

21 Jul 2026

Tori

This cute motel is conveniently located in the heart of Banff. The amenities are great, especially free bikes to use to get around town. The staff is all very friendly and attentive!

Family

8/10

Excellent

15 Jul 2026

Emily

The room was clean and comfortable. However, we unknowingly booked a room where the bed was up a spiral staircase from the main area that had the bathroom. A little difficult to get suitcases up the stairs and a little annoying to have to go downstairs to the bathroom in the middle of the night. Front desk staff were very helpful and friendly. Parking on site was an extra charge (~ $15 Canadian), but that didn't seem unreasonable and plenty of parking spaces. Nice to be close to downtown area to walk to get something to eat but be far enough away from all of the chaos and noise of the downtown area.

Partner

8/10

Excellent

13 Jul 2026

Margaret

Lots to do close by!

Family

10/10

Exceptional

11 Jul 2026

Simranjit

Good experience

8/10

Excellent

11 Jul 2026

Crystal

Staff were very friendly. The amenities include a pool steam room and bikes plus free voucher to use their public transportation in Banff. Parking was about $15 a day but they didn’t tell you or I missed it on Expedia is. The resort fee is $20 a day plus local tax at 5%. (All CAD)
The room was quiet, clean, but was comfortable. However, it is in desperate need of an upgrade in the bathroom. We had the loft style studio and the layout on the first floor is very cramped. Couch is tiny uncomfortable. The coffee maker is in an awkward location in the shower. Bathroom is very small. Now I wouldn’t be giving this a mid review if it didn’t cost $400 USD per night, but I don’t think the quality of this hotel aligns with that cost. However, it was a holiday weekend so here we are, they can charge what they want.

Partner

10/10

Exceptional

09 Jul 2026

Nishant

Housekeeping kept room cleaned changed sheets/towels everyday.
Property was well maintained and staff was polite and helpful.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Joel

Good location. Easy parking. Nice room. Only complaint is that the front bedroom was not air conditioned

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Arief

Good area

Family_with_children

6/10

Pleasant

03 Jul 2026

Anchal

B

Family_with_children

8/10

Excellent

03 Jul 2026

Krishna

We had a pleasant stay for one night at this lodge. It’s a 15 minute walk to the downtown area. Our room came with a kitchen but we didn’t use it.

Family_with_children

10/10

Exceptional

02 Jul 2026

Aimee

Great location, walking distance from the main town.

Friends

8/10

Excellent

01 Jul 2026

Jedd

Staff very helpful and friendly, some rooms really dated for the price range.

Partner

10/10

Exceptional

01 Jul 2026

Kris Mark

Nearby shops and attractions

Family_with_children

10/10

Exceptional

01 Jul 2026

Jennifer Lynn

We had a fabulous time and the staff were amazing!

Family

10/10

Exceptional

29 Jun 2026

Dereje

The pool

Family_with_children

4/10

Poor

29 Jun 2026

Simarjot

I was disappointed with my stay. The air conditioner was not working the entire night, which made the room very uncomfortable, and I couldn’t sleep properly. The bedding was also not comfortable, making it even harder to get a good night’s rest. I expected a much better experience for the price. I hope the hotel fixes these issues so future guests have a more comfortable stay.

Partner

10/10

Exceptional

27 Jun 2026

Ilse

Good location, not in the busy centre but still very walkable. Bus stop nearby if needed. Room great, good sofa and bed. Pool and hot tub great!

Friends

4/10

Poor

26 Jun 2026

Thomas

Poor housekeeping. Room not cleaned until after 4:00 PM. Shampoo container empty and one day didn’t replace coffee cups or glasses.

Family

8/10

Excellent

25 Jun 2026

Kathleen

Location’s nice! wish there were more parking spaces. we were given $15 voucher to use to their sister hotel’s restaurant nearby but we weren’t able to use it. hotel room’s decent for our family

Family_with_children

6/10

Pleasant

25 Jun 2026

VENKATA NAGA RAGHU RAM

Flooring of the Rooms are sticky. Air in the rooms smells bad and stuffy.

Family_with_children

10/10

Exceptional

23 Jun 2026

Maria Theresa

Great location. Quite and nice room.

Partner

8/10

Excellent

18 Jun 2026

Christine

We booked our room as a king room. When we got to the property, we were told they upgraded us. After wandering around (it's difficult to find rooms) we found our \"upgraded\" room. It was very outdated, extremely small and had a spiral staicase to get to our bed. We are in out 60's and were to say the least not thrilled with this. Went to the front desk to say this is unacceptable. After having to get a little upset about this as were were staying for 5 days and could not manuver this staircase in the middle of the night to use the washroom. I was told that there was not a king room available and \"this was an Upgrade\". Finally with the manager involved were able to get a double queen, which was beautiful and fully updated. Nothing like the outdated spiral staircase room. Not a great way to start a vacation after a over 24 hour drive. We only used the maid services 1 time during our stay and they only made our beds and folded out dirty towels, did not give us any toilet paper or facial tissues. Over all we enjoyed out stay and wouldn't let something like this deter us from staying again, just be aware of \"upgrades\" Front desk staff was very friendly and everyone working there was very pleasant. Our visit to Banff was a once in a lifetime trip!

Partner

6/10

Pleasant

17 Jun 2026

balbir

Breakfast was disgusting and , gave us a useless coupon and chaged us too much

Family_with_children

8/10

Excellent

13 Jun 2026

SUK HEE

방은 깨끗하고 좋았지만 카운터의 직원의 좀 더 자세한 안내가 필요했다고 생각합니다. 체크아웃할때 호텔내의 무료 이용관련한 내용을 안내 받았고 미리 알지 못해서 아쉽다고 했더니 내가 물어보지 않아서 얘기를 안해준거라는 답변이 참신했다

Family

6/10

Pleasant

12 Jun 2026

Karen

I

10/10

Exceptional

11 Jun 2026

Kelly

The staff went above and beyond to help us! From checking in early, to assisting with tours, we could not have asked for more.

Family

6/10

Pleasant

10 Jun 2026

Donald

It could be better.
Roomy, in a great location, bike use was free.
Staff were helpful
However foyer and lift floors were a bit dirty with street/leaf litter, even first thing in the morning.
The room we had was poorly lit, not so good for \"old\" eyes!

Partner

8/10

Excellent

10 Jun 2026

Zhihui

Good hotel, excellent location

10/10

Exceptional

06 Jun 2026

Judell

Near downtown Banff

Partner

6/10

Pleasant

06 Jun 2026

Louis

Loved the location. The staff were all amazing and accommodating. The rooms are dated. We were not impressed with the hidden expense when we checked in, having no choice in purchasing an amenities voucher per night’s stay to eat at their sister restaurant, Evergreen.

Partner

6/10

Pleasant

02 Jun 2026

Ian

no meals available

Partner

6/10

Pleasant

29 May 2026

Kristen

We stayed in the suite with two separate bedroom areas and a kitchen in between. It's older property and long overdue for renovation which doesn't bother me but might bother some. There are no blackout curtains and the curtains barely covered the window so it's very bright in the morning. The staff tried to be helpful but when my neighbors were repeatedly noisy starting at 10:45 p.m. it took a lot of prompting for the front desk to ask them to be quiet. For three nights in a row.

6/10

Pleasant

26 May 2026

Marj

Our room was not suitable for an elderly couple with a small dog. We're both fit & mobile, but the stairs were very steep & dangerous for us & our dog.

Pet

4/10

Poor

25 May 2026

Allison

This property is old and outdated.
The carpet is terrible and the amenities bathroom products are poor quality. There is no microwave in the unit and the lobby amenities are less than quality. This hotel should be a 2 star. The alarm clock isn’t working and the tv doesn’t work well with the free channels. The sound between the walls is bad. We were awakened by the next suite phone alarm at 5:30 am on Sunday morning.

Partner

8/10

Excellent

24 May 2026

Sarah

i like the hot tub

8/10

Excellent

19 May 2026

jean-sebastien

Good and less pricey than other places in Banff

4/10

Poor

17 May 2026

Shelley

Floor by sink n shower was sticky.. wiped it with towel n towel was filthy.. carpet wet by bed.. lamp n plug in did not work

Partner

10/10

Exceptional

16 May 2026

Lisa

Everything was great! The staff was friendly and accommodating, the hotel itself was right on Banff Ave so within walking distance to absolutely everything. An all around excellent experience:)

Partner

8/10

Excellent

15 May 2026

Jason

Note that parking in the hotel surface parking is an additional $15/day per car not included in the daily rate advertised. Listed in the hotel.com details section.

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Alain

Our check in went smoothly. The hotel’s location is great. Rooms are big and comfortable. We were only there for one night, but being at the Charlton was excellent.

Business

8/10

Excellent

11 May 2026

Salman

Two bedroom: Master bedroom is without door, No privacy! No AC in Master Bedroom.

10/10

Exceptional

10 May 2026

Meredith

The staff was very responsive, caring & professional with all my questions. They switched rooms for me, which I requested for convenience, without a moments hesitation. The daily housekeeping staff was very observant & responsive to how they saw me using the room, making adjustments without changing the location of a single item.

It’s conveniently located right next door to one of the free ski area shuttles & also the local town buses. Relatively easy walk to the downtown restaurants & shops, although I did drive downtown all but the first day.

Self

8/10

Excellent

09 May 2026

christine

Great little spot

Partner

8/10

Excellent

06 May 2026

William

Unfortunately, the mattresses were too hard for us. Could
not get good sleep. Everything else was perfect

10/10

Exceptional

06 May 2026

ZAINEB

Clean and close to town. Excellent.

Family

2/10

Poor

06 May 2026

Asad

Dated but spacious accommodations. Single serve coffee teabags in the room, not sure if they have hear of Keurigs. 20 year old tv set. 40 year old furniture. They upcharge $15 per night for parking which should have been included one parking spot for this motel style place. They also charge add on fees per additional guest. We had a 2 queen beds for 4 people and upon checkout they accused me of not disclosing the extra two people in my family of 4. Then they tried to charge me an extra 20% for my stay. I honestly dont remember booking it for 2 in the drop down - that said I didn't like being accused of something I wouldn't have never done or cared about. Nice small pool and large hot tub and decent sauna. Nice shower and bathroom. No breakfast continental or otherwise. Couldn't find the place nearby to eat that they had the posters up of. Good for pizza delivery from pizza pizza was able to bring food right to the door. It is far away from the main hubub of downtown banff so its a hike and because of that I probably wont stay here again

Friends_and_family Family

8/10

Excellent

03 May 2026

Leonie

Stayed in the King Loft suite and the bed was ridiculously comfy. 5/5 stars. No hangers available to hang clothes upstairs(?) and there is a $15/night parking fee. Refundable $50 incidentals fee, too. Not a big deal, but good to know. Appreciated that I could access our room without going through a main lobby every single time.

Partner

8/10

Excellent

03 May 2026

Carlos

The room was very good for us. For those that want total darkness the room curtains need repair or replacement, one set did not fully cover the width of the large window. Also the beds are up against the wall on one side, two people in each bed may be issue.

Partner

10/10

Exceptional

01 May 2026

Rain

great time great room

10/10

Exceptional

30 Apr 2026

Carol Ann

The Carlton Hotel was perfect! The staff are amazing and always ready to provide guests with information regarding the hotel, surrounding areas and advice on places to go and things to see.

The hotel is spotless. They have a beautiful pool, hot tub and steam room which was great after a day of hiking and sightseeing. Juliann, the Manager of the Hotel (I hope I have her name right), thank you for the excellent service you provided me with regarding my room. It was the best!

Family

10/10

Exceptional

30 Apr 2026

Riley

Everything was great nice time good experience

Partner

10/10

Exceptional

29 Apr 2026

Penny

Great option for a week long stay we booked the 2 bedroom with kitchenette. Was great to have the option to cook and have a fridge available.

Staff were excellent and responded to every request.

Only negative was that there was no laundry facilities.

Family

10/10

Exceptional

28 Apr 2026

sindujan

Room was clean and staff were friendly

Friends

8/10

Excellent

27 Apr 2026

Cheryl

No issues

Family_with_children

2/10

Poor

26 Apr 2026

Mallory

Very dingy, minimal motel room. Felt dirty. No fitted sheet. Stains on the mattress. Walked in and walked out - did not stay the night and booked another hotel. This is a motel 6 but they’re charging like it’s a Marriott.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Mark

Steam room is next level. They should lead with that.

Partner

6/10

Pleasant

18 Apr 2026

Karalyn

Needs some updating - sink is slow to drain, door was hard to close, ac crickety

Partner

10/10

Exceptional

15 Apr 2026

John

Excellent value for the money.

Partner

8/10

Excellent

12 Apr 2026

Brian

Clean room

8/10

Excellent

12 Apr 2026

Terry

Had to change rooms due to water problem but very helpful

6/10

Pleasant

11 Apr 2026

TJ

The room was very hot. Was uncomfortable in the evening. Window was wide open and it was still way too hot.

10/10

Exceptional

11 Apr 2026

Shirley

Funky accommodation. Friendly helpful staff.

Self

10/10

Exceptional

11 Apr 2026

RONAN William

Nice place to stay

Family_with_children

8/10

Excellent

09 Apr 2026

Robin

Overall a good place to stay, close enough to the activities in town (Banff) and very near the busses to the mountains. Staff nice and looking to be helpful. Sauna/pools very disappointing. One night, not working at all. But, overall, this appears to be a real family place, and they let young kids run around. If you are older, and looking to relax, you are not likely to like this.

Partner

10/10

Exceptional

07 Apr 2026

Romina

Very nice mountain view rooms, perfectly clean and staff was very nice and accommodating

Family_with_children

8/10

Excellent

06 Apr 2026

Elizabeth

Pool, hot tub, and steam room were

10/10

Exceptional

06 Apr 2026

Mateo

The customer service was really great, Adrian and Gomes very kind guys and the room was very clean and comfortable.

Family_with_children

10/10

Exceptional

06 Apr 2026

Edith Cabrales

Really nice place and staff

Partner

6/10

Pleasant

05 Apr 2026

Kassidy

Nice hotel , very clean and staff were great! No breakfast and for the cost it should include at least a cold breakfast

Family

8/10

Excellent

03 Apr 2026

ANNAMARIE

Had a newly renovated room with mountain view. Nice big bathroom with separate tub and shower. Giant entryway in room great for organizing outerwear and shoes. There was fruit, flavored water and coffee in cozy lobby. The parking lot was covered but too low to park under with our roof cargo carrier. Other pros were on site pool, hot tub and steam room and close to bus/shuttle stops. The main con is related to the layout. All the rooms have entry from outside so getting from pool back to room was chilly in winter especially for kids. The place felt a little like a maze, and certain blocks of rooms were not well marked as to direction of room. Other potential cons were no in house dining options and it was a bit further than other properties for walking to downtown.

Family_with_children

8/10

Excellent

03 Apr 2026

Wen Tzu

The room was very clean and the staff was very helpful. The kitchen in our room was very convenient.

Family_with_children

10/10

Exceptional

27 Mar 2026

Richard

Clean comfortable room, good location

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Rosemary

1 fry pan with loose handles, cover did not fit.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

DAVID

Great location and easy to walk to restaurants and shopping!

Family

10/10

Exceptional

24 Mar 2026

Jayden

Ada at the front desk was so kind to me, she made checking in/out a breeze and she went above and beyond to make my stay feel welcome. I have stayed at a few hotels in Banff, but this is the best from customer service and cleanliness!

Self

10/10

Exceptional

23 Mar 2026

Sijie

room has a lot space

10/10

Exceptional

22 Mar 2026

Trudy

Front staff was very helpful. We really enjoyed pr stay

6/10

Pleasant

22 Mar 2026

Blair

This hotel is very old. The walls are paper thin and you can hear everything from adjacent rooms. No staff overnight to regulate noise, partying etc. parking is paid on top of $400 room rates and can’t accommodate SUV with roof box, so there is 3-4 available spots. Hot tub jets out of order, doors were sticky everywhere, elevator was sketchy. Beds were old and sacked out. Hot water and water pressure were good for showers. Don’t expect a luxury $400/night Banff experience. Keep your expectations very low as to not be disappointed. Anywhere else this is a $75/hotel room.

Family_with_children

8/10

Excellent

22 Mar 2026

Oleg

Good location

Partner

10/10

Exceptional

21 Mar 2026

Aidan

Staff was very friendly and helpful! They would answer any questions I had

Family

8/10

Excellent

20 Mar 2026

Dena

Great location - easy access to the ski shuttle bus and nice walk to all the amenities in Banff. easy parking and nice room.

Family_with_children

10/10

Exceptional

09 Mar 2026

corey

Great

10/10

Exceptional

07 Mar 2026

Jason

I had a great time here and enjoyed my stay. I got the king two-level loft and enjoyed that. Fireplace nice touch. Pool was in good condition. Property is a little older but value for money I was happy.

Self

10/10

Exceptional

05 Mar 2026

HUAI LIANG

It is fully equipped for cooking. Super convenient location!

Family_with_children

8/10

Excellent

01 Mar 2026

Noah

The room with spotless when we received a free upgrade and the front desk staff were very friendly.

2/10

Poor

28 Feb 2026

Diksha

The guy who greeted was not very nice. He didn't point us to the elevators. He just pointed
Us to where the room was and pointed us to the stairs. We took the stairs all the way up to the 3rd floor. I had my mom with me who is a senior so it was very hard on her knees.

Otherwise the room was nice, clean and spacious.