Name: Tunnel Mountain Resort Banff
Address: 502 Tunnel Mountain Road, Banff, T1L 1H8, CA

6/10

Pleasant

02 Aug 2026

Nicole

The garbage was overflowing in the kitchen. The pool was tiny and freezing cold and it’s next to check-in so not very private. Not all rooms have couches but could. The property especially outside looked very worn and needs updating. Very far from banff.

Positives: remodeled bathroom and quiet

10/10

Exceptional

01 Aug 2026

Ioan Florin

Excellent location, spacious room, helpful front desk, free buss tickets to downtown Banff, free bear spray rental.

10/10

Exceptional

31 Jul 2026

Patricia

It was nice to have a small kitchen as we cooked daily for breakfast with eggs & bacon b4 heading out. I was pleasantly surprised to see there were salt & pepper for cooking. There was plenty of coffee in the room. Wish they have a bit more substitute sugar of choices. But the yellow packages with regular sugar made my coffee sweet enough. The bathroom had plenty of towels to use. The beds were perfect to sleep 3 to 4 people. Parking was a bit tight but we were able to find parking daily. The maintenence crew fix things quickly & efficiently as soon as we made the report. The front desk even gave us the free bus passes which we didn't end up using. Overall it was a wonderful experience. The resort is located at the foot pf a mountain and every morning when I open the window I have this beautiful grand scenery which is breathtaking!

10/10

Exceptional

31 Jul 2026

gunjan

Good property, well maintained by house keeping

10/10

Exceptional

31 Jul 2026

gunjan

Property was maintained by staff very great way. Housekeeping staff did great job for our room. Front staff was very helpful and patiently explained about town. Very best suggestion if resort can start their own transport service or paid shuttle to and from from centre park circle or downtown to resort. Can be optional with booking and paid service for a flat charge like 10-15$ one way. Hotel guest can book . Will be very convenient option for guest with elders and kids . Hard to find parking around town and also transit buses are very busy hard to hop in and out. Second thing if play structure area can be enhanced with more rides and swings. That will make more fun for kids.

6/10

Pleasant

30 Jul 2026

Mike

No air conditioning

10/10

Exceptional

30 Jul 2026

Matthew

Room and staff were awesome. beautiful property, we even saw elk right outside the hotel!! Only complaint was the pool was so cold my kids couldn’t even swim in it. Other than that it was great!!

10/10

Exceptional

29 Jul 2026

Guangxia

Staff very nice

10/10

Exceptional

29 Jul 2026

Trixy

The women at the front desk who checked us in was wonderful.

8/10

Excellent

29 Jul 2026

ludovick

Great location; close to the Tunnel Mountain hoodoos and close to Banff town too!

10/10

Exceptional

29 Jul 2026

Riccardo

All hotels in Banff in July are gonna be ridiculously expensive. That's just how it is. You get what you pay for. However, Tunnel Mountain Lodge is run by nice people who actually care about the quality of your stay. I highly recommend this place. A+

8/10

Excellent

27 Jul 2026

Jessica

This was the second time we stayed in the condo unit. It’s perfect for a family and can cook your own meals. On site laundry is also a bonus!
Downside, there is no AC in the units.
The pool was very cold and the hot tub wasn’t working. The sauna was very nice though.

2/10

Poor

27 Jul 2026

Kristin

Do not recommend. Office staff not responsive to an issue at property. Asked to have them contact me, after not hearing from them for two days after checkout, Expedia got involved and then got a very indignant response from the manager. I would not recommend staying here unless it was a last resort. Not acceptable to be treated as we were by office manager (hoping to blow issue under the rug and then saying our issue was a non-issue even though her maintenance man confirmed our air conditioner didn’t work.). It was a hot July day, and we picked this place specifically for the air conditioning. If the air conditioner was working why didn’t the maintenance person get it working for us? The office did not provide fans in lieu of air conditioner not working. Paid WAY too much for this to happen. I am sure they will have a response where they don’t take any responsibility and push this back on me. Do not recommend.

4/10

Poor

27 Jul 2026

Kristin

Picked this hotel specifically for the air conditioning (not all places have air). The air worked the first night. After hiking all day and returning to the room, the air was not working. We immediately called the desk and reported this. They sent a facilities person who confirmed it was broken. We asked for a fan, but they never provided one. The next day at checkout I requested a partial refund. I was told I needed to talk to the manager and she would call me. Two days later, not hearing from her, I contacted Expedia for help in dealing with w this matter. They contacted the manager and were told that since it was a prepaid room, there would be no price adjustment. I then received an email from the manager (after Expedia contacted her) and she informed me that the air unit was working (which doesn’t seem possible since her maintenance person said it was broken when he came to our room; seems convenient to say that to not look at fault). Overall, I would never recommend this place given they didn’t provide a fan and didn’t respond to me in a timely manner. I feel that they wouldn’t have contacted me if Expedia didn’t get involved. This was by far the worst stay on our vacation. There are better options for this price point. It is an older facility and overall an unfortunate experience for us.

10/10

Exceptional

27 Jul 2026

Christopher

A great weekend place to stay. Staff quickly and efficiently replaced an inoperative microwave, was a very minor inconvenience. Always enjoy my stays!

10/10

Exceptional

26 Jul 2026

Elisabeth

Loved our stay. The room was bigger than we thought it would be and well stocked for our trip. Nice to have a pool and walking trails right there! We will have to return in the fall to use the fireplace. Only wish there was AC as our room got pretty hot and being ground level it was hard to have the windows open at night with the bedroom being right there. All in all a great stay

10/10

Exceptional

26 Jul 2026

Stephanie

Nice hotel

10/10

Exceptional

24 Jul 2026

Martin

Good accommodation in Banff, handy free bus pass which we used regularly to get into the centre of town and avoid parking. Good room facilities which meant we didn’t need to eat out every evening.

10/10

Exceptional

23 Jul 2026

Laurel

We stayed here 45 years ago for our honeymoon and have been back a few times since. It is by far a superior experience. They have kept the chalets up-to-date and well appointed.

For us it was a great trip down memory lane. A tad-expensive in my opinion, but for us the memories are priceless priceless.

10/10

Exceptional

23 Jul 2026

Alexandra

Wow excellent et service impeccable parfait pour 5 personnes

8/10

Excellent

21 Jul 2026

Olivia

Great location, cozy rooms, and helpful staff. The free bus passes were great and plenty of parking available. The only thing we had an issue with was very poor wifi.

10/10

Exceptional

20 Jul 2026

Slava

Clean, good location, all amenities included, spacious room, excellent parking.

Partner

6/10

Pleasant

20 Jul 2026

John

Older property; no air conditioning.

Family_with_children

8/10

Excellent

20 Jul 2026

Tracy

Very friendly staff. Fully stocked kitchen, great for families.

Family_with_children

10/10

Exceptional

18 Jul 2026

Heather

Staff was great; room as expected

Family_with_children

10/10

Exceptional

18 Jul 2026

Nicholas Anton

Clean!

8/10

Excellent

17 Jul 2026

Drury

Good stay…room was spacious and clean. Balcony had a nice view. Main drawback was no air conditioning so sleeping was a bit warm (daytime highs were about 25c). Staff were fantastic - very accommodating. They give you free bus tickets that get you in to town conveniently so don’t be concerned about distance and driving/parking.

Family_with_children

10/10

Exceptional

16 Jul 2026

Sara

Our studio was very clean and nice, and the room view was beautiful. Overall, I was satisfied: the staff were friendly, and we had a free bus ticket, so our transfer was free. We were happy with everything.

Partner

10/10

Exceptional

16 Jul 2026

Kristoffer

Clean rooms, friendly staff, specially the Filipino receptionist.

Family_with_children

10/10

Exceptional

15 Jul 2026

terry

It is set up for multi night stay. Little kitchen, stove and fridge. Maybe the largest shower we have seen. Oddly you have to turn the water on from inside, can't adjust the temp without standing under it? Wierd design, but nice. Pool is in a separate blg, so when you get out, either sit til you dry or get a little chilly getting back to your room

10/10

Exceptional

14 Jul 2026

Amandeep

Great environment and great property

Friends

8/10

Excellent

14 Jul 2026

Courtney

The individual rooms were great, but amenities were poor. Looked at using the sauna and it smelled absolutely awful. Would not recommend them for their amenities but individual rooms were pleasant and would use them again for that.

Friends

8/10

Excellent

14 Jul 2026

Anna Lissa

Free bus passes and convenient bus stop in front of hotel was great.

Family_with_children

10/10

Exceptional

12 Jul 2026

Aws

I booked 3 rooms and I got 3 bottles of wine! What an amazing gift.

They also provided free public transport tickets during our stay.

Family_with_children

8/10

Excellent

11 Jul 2026

Bin

Room felt so hot especially upstairs bed room due to there has no air conditioner!

Family_with_children

10/10

Exceptional

11 Jul 2026

Robert

Helpful staff

Partner

10/10

Exceptional

11 Jul 2026

Qing

The bathroom does not have a lock, which is inconvenient for a family staying in a townhouse and needing to share it

Family

6/10

Pleasant

10 Jul 2026

Lee

The property is run down, and the rooms are in need of some TLC. The beds were very uncomfortable. Even the linens were scratchy. The walls are very thin, and you can hear every noise in the hallway and in the rooms next door.

Family

10/10

Exceptional

09 Jul 2026

Molly

To us this was the perfect locations - very close to town but far enough to be quiet and feel removed. Nice bathrooms with soap/shampoo dispensers in the shower. The one bedroom loft was perfect for our family of 3.

Family_with_children

10/10

Exceptional

09 Jul 2026

Don Van Earl

We loved our stay at this hotel! Their staff (most especially Emma) was very nice and friendly. Bus passes included with our stay which was very helpful so we didn’t have to drive to Banff town (parking is expensive!). Full kitchen so we were able to save some money cooking some of our meals. Bathroom was updated so that was nice. All in all, we recommend this hotel and most likely going to return here for our next trip to Banff!

Family_with_children

6/10

Pleasant

09 Jul 2026

nitin

We stayed for 3 nights and overall had a pleasant stay. The property was nice, and we enjoyed our visit.
However, we were disappointed with the housekeeping service. We checked in late on our first night, and the following morning housekeeping came around 8:30 a.m. While we appreciate their effort, we had to decline service because our young child was still sleeping.
The next morning, before leaving for the day, we specifically requested housekeeping service. We were surprised to be told that housekeeping staff were not available that day, so our room was not cleaned during our stay. As a result, the room was never serviced, and the bed sheets were not changed at any point during our 3-night stay.
Aside from this issue, everything else was good. We hope the hotel can improve housekeeping availability and communication for future guests.

Family_with_children

10/10

Exceptional

08 Jul 2026

Jianming

Very good for family vacation

Family_with_children

6/10

Pleasant

07 Jul 2026

Lisa

Nice to have your own little space but it wasn’t very clean. The couch looked like it had seen much better days and had dirt and grime. Bed was comfortable.

Pet

8/10

Excellent

06 Jul 2026

Ann

Beautiful place to stay, the only thing was parking was limited and had to squeeze into the available parking

Family_with_children

10/10

Exceptional

06 Jul 2026

Jianming

Very good location, the room is spaceful for family travel.

Family_with_children

4/10

Poor

05 Jul 2026

Bokkyu

The room had a distinct Korean BBQ restaurant aroma. We requested a changing room, but unfortunately, we couldn’t change.

When we arrived, the shampoo was empty. They refilled it, but the pump was broken and wouldn’t work.

On the bright side, the location was very convenient, and the complimentary 3-day roam bus pass was a great addition.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Jenna

Overall a great stay. We have stayed in Banff many times but it was nice to be away from the townsite and to enjoy the quiet of the mountains. We had a large group and one room wasn’t quite ready for check in time but the stay was fantastic and the bus passes made travel to downtown a breeze. Beautiful views and serene setting. Would recommend to anyone.

Family_with_children

8/10

Excellent

03 Jul 2026

MIRCEA

Helpful staff, 10 min bus ride from Banff center, a little outdated amenities , but clean.

Family

8/10

Excellent

02 Jul 2026

Angela

Great & helpful staff. Clean room. Convenient to have a kitchen to cook & make meals to save a little bit on food. Bed felt fine, shower pressure good. Nice that they gave us Roam transit passes. Negatives: Pool was freezing (which the staff warned me about) and some of the facades especially outside of the pool look worse for wear.

It’s a pretty penny because it’s Banff, and we mostly stayed there because nostalgia my hubby stayed there in 1990 as a kid. But ya know I would probably stay there again because of how nice the staff was. The people they hire really makes a difference. Heat the pool and I am so there!

Family_with_children

2/10

Poor

02 Jul 2026

MD HELAL

If you want to spent $800 per night to stay in a underground basement where NO internet connection, NO wi-fi, NO cellphone network, noisy fridge, elevator noise hearing from room every move, then this is the best place.
I am travelling last 30 years around the world. This is the most bad place I ever seen. Even nothing fixed after complaining. Only good thing they have a small kitchen.
Honestly if I could give a Zero star…
Waste of your hard money here and NO relax. It will better live anywhere in city of Banff.

Family_with_children

10/10

Exceptional

01 Jul 2026

Faye

A great location and sweet cabins for family. The sauna and steam room feel like they can use a reno. But overall the staff were excellent, the space was great and I loved my view on the back looking down into the trees. Really beautiful.

Family_with_children

10/10

Exceptional

01 Jul 2026

Michael

Excellent experience, excellent staff

Partner

10/10

Exceptional

01 Jul 2026

gaurav

It was great experience to stay very neat and clean .

Family_with_children

10/10

Exceptional

30 Jun 2026

Fei-lin

Everything is good.

Family_with_children

8/10

Excellent

30 Jun 2026

Shannon

Great space for two families to share ( total of 5 people). Roam shuttles are easy to use to get you in and out of Main Street Banff to local areas and back to resort. Resort provided free shuttle/bus tickets. Great to have small kitchen area. Staff very welcoming and helpful.

Family_with_children

10/10

Exceptional

29 Jun 2026

Isabelle

Got an upgraded room very nice! Also free bus pass to go into Banff. Would definitely recommend it.

Family

10/10

Exceptional

29 Jun 2026

Jeremy

Staff was friendly and helpful, I had some relatives camping down the road from the hotel and front desk staff allowed an extra temp parking pass for a short visit, it was greatly appreciated. Room was clean and spacious and quiet. Very relaxed and easy to get into town. Overall great experience! Thanks to there team.

Partner

8/10

Excellent

29 Jun 2026

Christian

The room was nice and clean, and we enjoyed our stay. We always enjoy the opportunity to make a real fire in the rooms’ fire place. During our stay however, the hot tub was out of order and the steam room had a very unpleasant smell. Overall, we recommend the property as it is close to downtown with close access to public transportation. The location is up on a hill with direct access to many walking trails and we have witnessed a herd of elk travel through close by.

Partner

10/10

Exceptional

29 Jun 2026

Darcie

We stayed in the condo loft. I travelled with my parents and two 5-year olds and it was very comfortable. We enjoyed making a fire and eating in the full kitchen. The staff was very friendly and helpful. It was very close to the main strip, but not walkable which is what we wanted. We overlooked the forest and mountain side. The condo was very quiet, except for the sounds of the train which are unavoidable in Banff. It was phenomenal.

Family_with_children

10/10

Exceptional

29 Jun 2026

Alghen

We had a wonderful stay at this hotel. The room was clean, spacious, and comfortable. The staff were friendly and helpful, and the location was perfect for exploring the area. Breakfast was delicious with plenty of choices. I would definitely stay here again and highly recommend it to others.

Friends

6/10

Pleasant

28 Jun 2026

Sevren

Good place, just smaller than expected for the price. But that’s a tourist town!

Friends

10/10

Exceptional

28 Jun 2026

joy

The cabin is spacious and clean, provided everything we need. Staff are very friendly and helpful.
An excellent place to stay for families and groups.

Friends

10/10

Exceptional

28 Jun 2026

Divakar

Clan and spacious rooms. The little kitchenette was a great addition. The hotel also hands free bus passes to travel within Banff. I would highly recommend living here if you are in Banff and want to stay near downtown.

Family

8/10

Excellent

27 Jun 2026

jing

Room is clean. The parking is challenging every day since there is no line on the ground and no number is assigned to your room. If you come back late, you may need to park your car really further and carry your stuff back to your room. The room number sign was fell off to the ground from the door the second day after we checked in and no staff noticed and put it back. I notified the front desk and hope they fix it.

8/10

Excellent

27 Jun 2026

Yifeng

The towel isn't clean. Everything else is good

Partner

6/10

Pleasant

27 Jun 2026

Neil

Had booked a studio but it was very dark and uninviting. Paid extra for larger cabin, for 8 people. Bedrooms and bathroom was ok, kitchen / living room was in need of a renovation. Settee was in need of a clean. Only 4 chairs for the table. Patio only had 2 very cheap plastic chairs which bent if you sat back in them.
Ok but overpriced like the rest of Banff accommodation.

Partner

10/10

Exceptional

26 Jun 2026

aastha

It was excellent overall. Just be mindful that some rooms may not have AC so it can get a bit hot during summers. But the staff will provide with additional fans if needed.

Family_with_children

2/10

Poor

26 Jun 2026

Kryspin

Let me put it this way: I've visited similar places in the past, and every single one of them is now gone, demolished, rebuilt, or out of business. This resort is stuck in the 1980s and should follow the same path. I don't know who owns this place, but I imagine it's some rich old grandpa who doesn't give a crap as long as he can afford to play golf and sip cognac with his old buddies. As soon as he dies, this place will probably be shut down.
Bad jokes aside, there was hardly anything positive about our suite. The shower was dirty, the oven and kitchen utensils weren't properly cleaned, the hot water was so hot it could burn your hands, the balcony door wouldn't close properly, the ventilation was poor, and the old kitchen table wobbled every time someone touched it. The suite is also advertised for eight people, but in reality it feels cramped. It honestly feels neglected from top to bottom.
I highly recommend staying away from this resort. I can't promise that paying more somewhere else would be a better choice, but I regret not giving another place a try. Lesson learned the hard way. I'll let the old man die in peace, but until then, let's explore other options.

Family_with_children

8/10

Excellent

25 Jun 2026

Doug

I know it is Banff but ridiculous price.

10/10

Exceptional

25 Jun 2026

Kasturi

Loft was very specious, had everything we needed. Great location with great bus service.

Family

8/10

Excellent

25 Jun 2026

Brian

We loved that each of our children had their own bed!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Sandra

We booked a room with 3 beds. It is spacious enough to move around without feeling crowded. The kitchenette is a plus. Wish it has a better selection of tea and coffee. Only lacking paper towels. More storage space in the bathroom is recommended.

Friends

10/10

Exceptional

25 Jun 2026

Lap

Amazing staff. Warm welcome and very supportive. The room is spacious and well maintaines. Plus, this is a pet friendly hotel. Our dogs love this place.

Pet

8/10

Excellent

24 Jun 2026

Jeanine

Our stay was for 2 nights and both were quiet and comfortable. The customer service was excellent and the beds comfortable and with 1 and a half baths was adequate for 4 adults.

Friends

10/10

Exceptional

23 Jun 2026

Alvin

First of all the office staff was very accommodating and friendly. The room also clean and everything what we need was available. They have enough parking space for the guest. What a fantastic experience.

Family_with_children

10/10

Exceptional

23 Jun 2026

Stephanie

We had a great stay at Tunnel Mountain Resort and would definitely consider coming back!

Pros:
• Friendly staff and a nice welcome gift of wine upon arrival.
• Great location.
• Very pet-friendly. Our cabin had a private entrance, and they provided a dog bed, bowls, and a toy for our large dog.
• Clean cabin, bathroom, and kitchen with all the essentials.
• We had a small leak under the sink, but maintenance fixed it promptly.
• Loved the wood-burning fireplace and free firewood nearby.
• Our son loved having his own loft with a bed, TV, and space for his toys.
• Complimentary Banff transit passes were a huge bonus. The bus stop is right outside the office, making it easy to get into town without worrying about parking.

Cons:
• The bed was comfortable, but the pillows were too thick and firm for us, causing neck discomfort.
• The TVs are outdated and only offer basic cable. Smart TVs would be a nice upgrade.
• The pool was quite cold when we visited, and we were disappointed there wasn’t a hot tub as we had expected from older photos.

Overall, this was a comfortable, family-friendly, and dog-friendly place to stay. The staff, cabin layout, and transit access made for a wonderful experience. We’d happily stay here again.

Family_with_children

8/10

Excellent

23 Jun 2026

Jana

Great location away from downtown noise but close enough for a quick bus ride. Loved how our bus pass was included in our room rate and we used it all over town. Excellent trails nearby for biking and hiking. Staff was top-notch and addressed any issues in a timely and generous way. For the chalet that we had, it was great to have no shared walls and a private deck for 6 nights! The workout/weight room was quite disappointing -- broken, sparse and dated equipment. Overall, I would stay there again.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Guy

Bien situé avec beaucoup de services.

Partner

10/10

Exceptional

21 Jun 2026

Mustafa

Wonderful place for families.

Family_with_children

10/10

Exceptional

21 Jun 2026

gary

Always stay at tunnel mountain when we go to Banff. Always enjoy our stay

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Dikshant Kirtikumar

Good and clean

Family_with_children

10/10

Exceptional

17 Jun 2026

Kara

The cabin had amazing views of banff and the mountains. The beds were comfortable. The on site amenities were good. I would definitely stay there again. The check in process was easy and staff were friendly and approachable. Very comfortable stay!!

Family

6/10

Pleasant

17 Jun 2026

Karan

Few things to note. The place is not in downtown. It is appx 1 km from downtown. There is a bus service to downtown and the hotel provides free bus tickets to all guests.

Parking at this location is crazy. The parking area is too small and cars are too close to each other and at night this becomes a nightmare. Be careful with your rental cars.

Our bathroom did not have a hair dryer. Had to call and request it. The clear shower door does not close properly. We had water leaking all over the floor every time we take shower. The bathroom did not have an exhaust. Really? The bathroom door would not lock properly even if it did someone can just open it from outside.

We got to the hotel around midnight and it was hard to find the elevator at night. No proper lighting in parking lot. No clear signs to locate an elevator. We got a room underground.

Kitchen area was good. Pans and pots included.

Staff was okay. Amenities are okay.

If the bathroom issues weren’t there I would say this was a 4.

Family_with_children

10/10

Exceptional

17 Jun 2026

christopher

Great location in a beautiful area

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Renella Mae

Traveled with kids, loved the property, the space was enough for family of 5.

Family_with_children

10/10

Exceptional

16 Jun 2026

NORMA

Room was very clean and comfortable. It had everything I needed. Will stay here again .

10/10

Exceptional

15 Jun 2026

Pat

Great property, location to the main street was a little far, but easy access via public transportation what was provided free of charge by the resort. Room was spacious & clean.

Family

10/10

Exceptional

14 Jun 2026

Julie

Beautiful location

8/10

Excellent

13 Jun 2026

OLIVIA

Hotel location was good and convenient. Room was spacious and clean. Like the full kitchen inside the room with induction stove top, microwave, pots and pans. However, facilities in gym room was lacking. The temperature inside the sauna room and steam room was not hot enough. Overall experience was great.

Family

10/10

Exceptional

12 Jun 2026

Jitendra

Little away from downtown but good bus service and hotel provides bass pass. Congested parking

Family_with_children

10/10

Exceptional

11 Jun 2026

Rachel Elizabeth

We had a fantastic stay! Got lots of use out of our small but super useful kitchen so we could take lunch on the road with us. It was well stocked with utensils and cooking appliances for the two of us. The beds & pillows were also incredibly comfortable! Perfect for after a long day outdoors :) only thing that would’ve been nice was some hooks in the bathroom to hang towels. We ended up using some of the hangers provided in the closet area.

Family

10/10

Exceptional

10 Jun 2026

Reycel Ann

Staff

Family_with_children

10/10

Exceptional

10 Jun 2026

James

Friendly staff, kids loved the pool. Great location

Family_with_children

10/10

Exceptional

07 Jun 2026

Soyoung

The staff were friendly and welcoming from beginning to end, which made us feel very comfortable throughout our stay.
The views from the balcony were absolutely stunning, and the location was peaceful since it was a little away from downtown. At the same time, it was still convenient because there was a bus available nearby.
Since we were traveling with children, being able to cook our own meals was very helpful, and we also appreciated that dishwasher detergent was provided.

10/10

Exceptional

07 Jun 2026

Shaila

Tommy was cleanish had to sweep the bathroom myself pool was freezing cold but good stay lots of space for the kids to play and a playground outside close to Banff town so easy access

Family_with_children

10/10

Exceptional

06 Jun 2026

Kacie

We had a fantastic stay. The kids loved the pool and it was amazing to back onto the greenspace where we saw elk and deer! The rooms were clean, quiet and had everything we needed.

Family_with_children

8/10

Excellent

03 Jun 2026

Melanie

Staff were amazing, super friendly and attentive. We had an ant infestation on our front deck, called and a they came right away to address.
Our toaster was broken, called the front desk, they had a new toaster (right out of the box) delivered immediately.
Tunnel Mountain Resort is clean and affordable.

We had stayed here approximately 17 years ago, the resort is showing its age, but many upgrades have been happening. The bathroom is newly renovated and there is a new tile backsplash in the kitchen area. The beds are comfortable. But, we did notice that the loft beds were on the short side. My son is 6’2 and he had to sleep sideways to fit. So definitely not made for taller folks. We were pleasantly upgraded to a cabin with a view apron arrival. Pool is on the small side, so we did not use it, but good for families with small children. Loved the complimentary transit passes. They came in handy when going to the township. If you are lookiing at doing making your own meals in, kitchen well appointed.
Overall, a good experience.

Family

10/10

Exceptional

02 Jun 2026

Ronda

We would definitely stay again. Very helpful staff and more like a home than a hotel. Thanks Tunnell Mountain resort!

Friends

8/10

Excellent

01 Jun 2026

Andrew

The kitchen items were a bit tired from prior use. The carpet pattern was very dated which illustrates the need for a few updates. Bathrooms were fine other than very loud fans. It was too warm at night for my tastes and the fans are not the same as AC. The loft added a nice extra amount of room and when friends came over we could visit in the sitting area on the main level. The washer and dryer are paid for at the front desk and then you go back to the other building and push start on the machine. There are only two washers and two dryers, first come first served. Their are only bus stop is right out front and a complimentary ticket is provided by the Lodge, which was very helpful. We also walked the hill from town, and took the stairway path with 146 steps connecting it to Antelope Street just off Banff Avenue. We also walked to friends motor home at the nearby Tunnel Mt Trailer Court, a short walk on a gravel path.

Family

6/10

Pleasant

01 Jun 2026

Meagan

The room was ok. Not the cleanest had an odor to it and very dusty. Both doors didn't work properly and fridge was damaged. Staff was good very quick and friendly. For the price I would have expected better for the room quality.

Friends