Name: Banff Caribou Lodge & Spa
Address: 521 Banff Avenue, Box 1070, Banff, T1L1B1, CA

10/10

Exceptional

01 Aug 2026

HANDAN

We literally loved this hotel. Ours was a splendid, yet tiresome trip with motorbikes and we felt really rested in this hotel. We felt home.

The hotel provides indoor parking with no extra charge. All hotels are in walking distance to city center including this one. Most of the tours have a stop right in front of Caribou. The hotel provides a ticket for free, for public transportation. We did not use, yet was nice to have.

The staff were both friendly and professional.

10/10

Exceptional

01 Aug 2026

Alicia

The staff was so helpful and kind! We really enjoyed our stay.

10/10

Exceptional

01 Aug 2026

Endrit

Great place downtown

10/10

Exceptional

01 Aug 2026

Feng

You can take the bus to the Banff downtown area (or by walk). The facility is relatively small and old, but the people are very nice and the room is pretty clean.

10/10

Exceptional

31 Jul 2026

Marlene

Helpful staff, clean rooms, great location away from the hubbub but right on a bus route to take you there.

10/10

Exceptional

31 Jul 2026

Ekta

Great location!

10/10

Exceptional

30 Jul 2026

Shailesh Ramesh

Good and convenient option

8/10

Excellent

29 Jul 2026

Helena

The hotel is in an excellent location. A quick walk to all restaurants and shops. The staff were very helpful. The lobby area has a cozy feel. The rooms were a bit tight. And because it’s dated there are not many plugs so when the whole family needs to plug in phones and other devices you have to be creative. But not that big of a deal. Beds are comfortable as well. The water pressure is pretty awful in the shower and there was some peeling drywall. The room was clean but we did notice that after day one they did not clean the coffee maker and there were never 4 shower size towels in the room. Please note there is NO AIR CONDITIONING!! Now we got lucky with weather that it wasn’t an issue but if it was humid out this would be an issue for sure. They provided a fan in the room which was good enough for our 3 night stay. The keg steakhouse is attached to this hotel which is super convenient also. All in all we loved Banff and this hotel was good for our family. We would stay here again.

10/10

Exceptional

28 Jul 2026

Matthew

Very nice lodge. We had 2 rooms and enjoyed the property. We were about a 10 min walk to where the shops and restaurants started in Banff. The staff was great. Room was very clean and met our needs.

8/10

Excellent

27 Jul 2026

Matt

This is a beautiful hotel! However, the room locks need to be updated. I had to visit the front desk seven times for a new key. Also, visitors should know there is no air-conditioning. We were inconvenienced by the smoky air from regional wildfires entering our room at night with the window screens. The staff and hot pool are excellent, and we will consider returning.

10/10

Exceptional

27 Jul 2026

Haruna

soooo goood

8/10

Excellent

27 Jul 2026

Ronald

Room was good. Beware: no air conditioning in the room. It got to 78 F in the room. Opened windows to cool over night. No smart TV's either.

6/10

Pleasant

26 Jul 2026

Christa

We had a great stay except for one thing. I don't think I've ever had poorer lighting in a hotel than in our room. There was no overhead lighting, just a few lamps. We had such trouble seeing. The lighting in the bathroom also was so poorly placed that I had to do my make-up in the window-sill. Other than that, we had a wonderful stay!

6/10

Pleasant

26 Jul 2026

Dave

Quiet and clean

4/10

Poor

24 Jul 2026

Kalvinder

Room was dusty, even after the housekeeping nobody cleans it. Old place

10/10

Exceptional

24 Jul 2026

Sujit

Nice and comfortable stay. Clean room. About 15-20 minutes slow walk to main tourist area (Wolf Street). Excellent staff, friendly and helpful. Great restaurant (Keg), try the Blackened Chicken or the Chicken Mushroom. Order breakfast from the menu, not the buffet (food not even warm!). Overall, highly recommended!

10/10

Exceptional

23 Jul 2026

Dana

I love this hotel. The price is usually pretty reasonable, the spa is amazing, and I love the restaurant. The breakfast brunch is a must.

10/10

Exceptional

23 Jul 2026

karen

Spacious room & bathroom. Great amneties, not far from town. Bus transit passes provided. Lots of parking

10/10

Exceptional

22 Jul 2026

Daniel

Great location right at the entrance to the town site walking distance to everything clean rooms, helpful stuff

10/10

Exceptional

22 Jul 2026

Carol Ann

Amish at the front desk was very helpful in explaining the parking situations at the lakes. He helped us get onto a shuttle.

Town shuttle very helpful.

6/10

Pleasant

21 Jul 2026

britny

The hotel was decent, but definitely not worth the high price. I understand that it’s high season, but the room was very warm, even with a fan.

10/10

Exceptional

20 Jul 2026

Lindsay

This was an incredible property!! They were excellent about making sure to let me know my VIP benefit and exactly how to use it. The proximity to other places was perfect, and we had an amazing time. The staff were all incredibly friendly and helpful. Thank you for such a great stay!! I will absolutely recommend to all and hope to return during ski season!

Friends

8/10

Excellent

20 Jul 2026

Brian

It was a bit run down and no aircon in the room, staff in the hotel were very pleasant

Partner

8/10

Excellent

20 Jul 2026

Anne

We arrived in Banff late due to travelling by bus from Vancouver. The reception staff were helpful and gave us free bus passes for the duration of our stay. The corridor our room was in was near the swimming pool smelled strongly of chlorine, but once we were in our room it wasn’t as bad.
NOTE: This hotel does not have AC! Reception gave us a fan, but they don’t have enough for everyone! The beds were really comfortable and everything worked.
We were unable to get any refreshments in the hotel on arrival (the bar closed at 11pm) We walked down to another hotel close by and bought some snacks from their vending area.
On the morning we left we had breakfast in the restaurant and ordered from the menu. Service was prompt and the food was delicious and ample.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Shannon Marie

The hotel was beautiful and stylish. We are at the keg and got massages at the spa. It was all wonderful!

Partner

4/10

Poor

19 Jul 2026

Parimal K

No air conditioning at the room. When I asked for the ac I was told to open the window but the temperature was above 80F for most of the days and unable to sleep at night after roaming the city because of the temperature . They provided two tiny table fans help little bit but it was horrible experience. I also requested for the late check out as out flight was in the evening but I was told that I have to check out on time with no consideration for the international guests.

Family_with_children

6/10

Pleasant

18 Jul 2026

Alexandria

Stayed one night - hotel is cute, walking distance to downtown. Parking underground that’s included.

Hotel rooms do not have AC! The hallways do, but the rooms have heat only. Every room has a fan, and we were able to ask for a second one.

Beds were fine, room was clean and quiet.

The bathroom was wierd. The toilet was odd to the side, almost under the counter - which is kinda crazy because there was room for it to be over more. There was also zero water pressure for the shower.

Friends

10/10

Exceptional

18 Jul 2026

Katherine

Nice building, quiet room on Banff avenue.

Partner

10/10

Exceptional

18 Jul 2026

Patricia T

The location is convenient. The parking was a great feature. The hotel is clean. It is outdated, but the beds were comfortable. The biggest drawback is no air conditioning. However, the staff brought fans very quickly when requested. Check in was also very easy.

Family_with_children

6/10

Pleasant

17 Jul 2026

Karen

Hotel is lovely and restaurant very nice. Check in clerk was rather abrupt was only reason for avg rating there. Great location and spa pool was relaxing after a long day of touring.

Partner

6/10

Pleasant

17 Jul 2026

Bob

Hotel was fine but for the premium price they need to get proper WiFi. Modern hotels offer good quality WiFi but this hotel's WiFi is terrible. There's no air conditioning in the rooms which I assume is because there aren't alot of hot days in the mountains but strangely there's air conditioning blasting in the hallway! Our room faced onto the main street so leaving the door open overnight to cool the room isn't an option due to road noise

Family_with_children

6/10

Pleasant

16 Jul 2026

Greg

Was disappointed with the closing of the Spa

Partner

10/10

Exceptional

15 Jul 2026

Jasmine

Great hotel, would stay here again.

Partner

10/10

Exceptional

15 Jul 2026

Melissa

We booked a Superior room with 2 Queen beds. When we checked in, we were told that we had been upgraded. When we got to our upgraded room, the 2 beds were double beds however we did a have balcony. We went to reception and asked why we were given 2 double beds instead of what we booked and they admitted they had given our booked room to someone else. They did find us a room with 2 Queen beds and also upgraded us to a room that had a balcony. In the end we had a great stay.

Family_with_children

4/10

Poor

14 Jul 2026

Darren

After staying at Banff Caribou Spa & Lodge for 6 nights, I now have scabies on my hands because I often sleep with my hands under the pillows.

Self

10/10

Exceptional

14 Jul 2026

Hugo

Very central/ we had a lovely stay

Family_with_children

10/10

Exceptional

13 Jul 2026

ARUN Kumar

We booked it twice with a one day break. First time the room was clean but the second time the room was slightly dusty. View outside the rooms both times was good and facing the mountains. They provided fans which was helpful. Onsite free parking. Location is good. The staff was helpful. The reception area is very good. The onsite restaurant had good ratings but we didnt try it. Overall I like the experience.

Family_with_children

8/10

Excellent

13 Jul 2026

Sally

It’s close to everything

Family

10/10

Exceptional

12 Jul 2026

Huangen

Staff is friendly and informative.

Family

8/10

Excellent

12 Jul 2026

Kenneth

1

Partner

8/10

Excellent

11 Jul 2026

Lakshmi Narayana

Decent lodge with friendly staff.

Family_with_children

10/10

Exceptional

10 Jul 2026

Adeyinka

Staff was very helpful with navigating the transport system in Banff

Friends

10/10

Exceptional

10 Jul 2026

Jamie

our pool was closed for maintenance. but it was a nice place to stay and good location.

Family_with_children

10/10

Exceptional

09 Jul 2026

Anne

We stayed 3 nights with two different reservations. We didn’t realize that the refrigerator wasn’t working, but my husband finally fixed it for the third day!
The restaurant at the hotel was pricey but there were options nearby. The hotel was convenient, with bus service to town, the Gondola and other Banff attractions. We were given free bus passes. The walk to town was about 15 minutes. We had a nice stay in Banff!

Partner

10/10

Exceptional

09 Jul 2026

Anne Van

The front desk manager was very helpful. The room was comfortable but the refrigerator and Lamp weren’t working so my husband figured out that the power cord was not working, he called the front desk and a new cord was delivered. The hotel provided free passes for the bus, so we could leave the car in underground parking. They also provided $15 a day food voucher for a number of restaurants.

Partner

10/10

Exceptional

08 Jul 2026

Jianmin

The keg restaurant is a highlight. Very tasty food and great service. The hotel staff are friendly and helpful. Convenient location as well. Walk distance to most of the atttractions.

Family_with_children

10/10

Exceptional

08 Jul 2026

Jawad

Great place

Friends

10/10

Exceptional

08 Jul 2026

Peter

Everything was great. Room was a little warm since there is no air conditioning but otherwise excellent

Elevator, parking and laundry area show wear and tear and need more cleaning attention

Partner

6/10

Pleasant

08 Jul 2026

Scott

Receptionist was a little rude when asked questions that was slightly off his initial brief.

Stayed to use Spa facilities and services, was unable to book a massage due to slots all booked up. Only availability was after I left.

Using the restaurant for food, I was placed at the bar tucked behind a pillar where bar staff was slow at serving me due to her chatting with customers along the bar.

Self

6/10

Pleasant

07 Jul 2026

Belinda

The room had no air conditioner, only a window fan pulling in outside air. This is far below an acceptable standard for the rate being charged. For a room priced at this level, proper climate control is a basic expectation, not an optional feature. The value simply does not justify the cost, and guests deserve better than this setup.

Friends_and_family Friends

8/10

Excellent

06 Jul 2026

Fanny

Very good overall

Family_with_children

6/10

Pleasant

05 Jul 2026

Khyati

It was not a great experience. First floor smelled lot of chlorine. bathroom had proof of leak. Room amenities were pretty limited. Didn't expect these for the price we paid

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Joanne

The property was very nice. The room was very clean and the staff were very friendly.

Partner

6/10

Pleasant

05 Jul 2026

Raman

NA

10/10

Exceptional

05 Jul 2026

Sheehab

Worth staying !!!

Family_with_children

10/10

Exceptional

05 Jul 2026

Hyun young

Always good. Walkable location.

Family_with_children

8/10

Excellent

04 Jul 2026

Andrew

Hotel appears tired in places with sparse in room amenities (pen & paper/in room information). Staff were excellent and were friendly & helpful. Overall a good experience but was slightly impacted by the adjoining restaurant (The Keg) due to limited dietary choices.

Partner

8/10

Excellent

03 Jul 2026

Nathan

It’s fine, but keep your expectations measured. This property is succeeding because of its location, not because it’s truly worth the price.

The staff are very friendly. There is a $15 credit for being an Expedia VIP, but the hotel couldn’t adequately explain how to use it until it was too late. The property in general could use some maintenance - I get the impression that they opt not to, because they’ll still sell out. The toilet barely flushes, the elevators feel rickety.

There is no AC, but the windows open and they provide a fan. It was pleasant after we cooled the room down, but it was quite stuffy upon arrival.

Overall it suited what we needed but certainly wasn’t a strong value.

Partner

6/10

Pleasant

02 Jul 2026

Usha

The room was mediocre. We kept hitting our heads on the low ceiling . The bathroom didn’t have an exhaust . The room is not equipped with enough charging stations . The iron box is old. Granted people use it to hike but we were there in summer and the downtown is far and there is no free shuttle . The free bus is always late so we had to walk back and forth. There are better hotels closer to downtown and at a lower price . We never received the upgrade Expedia mentioned .

Partner

10/10

Exceptional

02 Jul 2026

Yoshihiro

We wanted to know where we can get drinkable water

Family_with_children

10/10

Exceptional

30 Jun 2026

atsuko

Great

10/10

Exceptional

30 Jun 2026

Samnani

Exelint service clean Room good breakfast

Friends

8/10

Excellent

30 Jun 2026

Susan

The staff were very helpful, although we were on the outskirts of town we were offered free bus passes to visit local sites. The restaurant served was very good!

Partner

10/10

Exceptional

30 Jun 2026

Jaehoon

The hotel was in a great location, and the front desk staff were friendly and welcoming.

Family_with_children

8/10

Excellent

29 Jun 2026

Nicole

Good location
Great hotel
Clean room

Partner

10/10

Exceptional

29 Jun 2026

Josver

The room was always clean when we returned from our sightseeing. The hot pool while small, was very enjoyable especially since the sauna was right there as well. Staff were very polite and helpful.

Partner

10/10

Exceptional

29 Jun 2026

Anthony

Location, awesome. Breakfast, awesome. Cleanliness of room, great.
Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Cheryl

Great long weekend getaway! We will definitely stay again!

Partner

10/10

Exceptional

28 Jun 2026

Bryan

It is a lodge but very well kept. Staff was amazing.

Partner

8/10

Excellent

28 Jun 2026

Trent

Rooms could use a refresh otherwise good propertt

Partner

6/10

Pleasant

27 Jun 2026

Amitkumar

Overall, it was an average hotel but its right on the banff ave.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Crystal

Room was nice and clean. Location was good. All shuttles and buses pick up right outside of the hotel.

Family

8/10

Excellent

27 Jun 2026

Marian

Comfortable beds. Kettle was filthy but the staff replaced with a brand new one. Didnt realize the room has heat only, no AC, just a small portable fan

Family

6/10

Pleasant

26 Jun 2026

Wayne

Just ok. Over pr

10/10

Exceptional

25 Jun 2026

Koree

Excellent property but we found that some of the male staff lacked professionalism and couldn’t answer our questions, we felt like we were being an annoyance to them. When leaving after staying there for 6 days it we weren’t even thanked for staying there or asked how our stay was.
We loved getting the Roam passes they gave us ,they were very useful to get around Banff, we used them daily. We also visited the Red Earth Spa and it was lovely, the staff were very friendly and accommodating.
On the whole we had an amazing time there and would stay there again

Partner

10/10

Exceptional

25 Jun 2026

Daniel

Indoor parking included. Enjoyed the hot tub and spa. Staff was more than helpful. Really enjoyed our stay

Family_with_children

6/10

Pleasant

25 Jun 2026

Michael

Parking garage was only 6'4\"and couldn't fit my truck. Hard to find a spot on the street. Curtain rod was loose and sagging. Couldn't keep the Curtain against the walls. I reported it but they did nothing. I tied it back with a wash rag.

Family

8/10

Excellent

24 Jun 2026

Shahzad

It was very expensive for the stay

Family_with_children

8/10

Excellent

24 Jun 2026

Salena

The room had no A/C and it was hot, after night 1 er inquired from front desk and was advised there was a fan, we used the fan in night 2 but was still hot.
This is a great hotel, it was clean, staff was amazing, parking was great.

Partner

10/10

Exceptional

24 Jun 2026

Mandeep

Love everything

Family_with_children

8/10

Excellent

23 Jun 2026

Andreea

The location is close to downtown Banff. Public transportation is well organized and save you the frustration of not finding available parking during the busy summer months. Transit passes are available at the reception.

Family_with_children

6/10

Pleasant

23 Jun 2026

Jaime

Ir a good hotel, feels dated though.

Self

8/10

Excellent

23 Jun 2026

Kaushiki

Overall, we had a good stay at the Banff Caribou Lodge & Spa. The front desk and housekeeping staff were excellent, the lobby was welcoming, and the hot tub was a great place to relax after a day of exploring. The Keg had fantastic food and service. The Expedia perks were clearly explained and honored at check-in, and the Roam transit passes were provided as promised. The bus stop is also very close to the hotel, making it easy to get around Banff.

The main drawback was the room, which felt dated and overpriced for $400+ per night. The furniture was scuffed up, the door frequently jammed, and the lack of outlets near the bed was inconvenient.

A good hotel with great staff and amenities, but the rooms could use an update.

Partner

10/10

Exceptional

22 Jun 2026

Sophia

Perfect destination from downtown, love the fact that the Keg restaurant was inside the hotel. Love it!!

Family_with_children

4/10

Poor

22 Jun 2026

Aron

Definitely a cool area to stay in, however it was not worth what it cost. Our room was not very clean and the spa was closed the whole time we were there. It was a fun experience staying in Banff but I would not go back to this hotel.

Partner

10/10

Exceptional

22 Jun 2026

Jeff

Staff was amazing. Very accommodating and helpful. Rooms arent huge but cozy. Overall an excellent stay!

Family_with_children

10/10

Exceptional

22 Jun 2026

Kazuki

OK

Friends

10/10

Exceptional

21 Jun 2026

Charro

Convenient location.
Rooms are very clean.

Family_with_children

8/10

Excellent

19 Jun 2026

Carly

The location was walkable to downtown but was one of the furthest hotels as well which made it a nice walk out of the crowds. The hotel was clean and housekeeping staff was great. Most of the front desk staff were friendly and as helpful as they could be. When we pulled up a front desk worker was outside clearly stressed as guests were arriving but rolled his eyes when my son moved what we thought was a runaway luggage cart but by the eye roll I realized he had intentionally blocked the drive thru. I rolled down my window and apologized and asked where parking was located. He was still annoyed but told me where to go. Inside he was still unkind. Our room wasn’t ready at check-in time and when we got our room it was the wrong room. After a long day of travel we finally got to a room and settled in. We received 3 breakfast buffet vouchers for the 4 of us which was later remedied by the lovely waitress at the Keg. After checking in, I made an effort to not speak to the front desk. Once we started moving and shaking in our trip we literally only slept at the hotel. I did get a massage in the spa. Lovely girl but extremely expensive and not ranked one of the best I’ve received. The hot pool (giant hot tub) and sauna were nice after a long day of hiking.

I value honest reviews when I am looking for a place to stay so I hope this helps others with expectations.

Banff is a magical place to visit and while we will go back we may try another hotel.

8/10

Excellent

18 Jun 2026

Brenda

There weren’t any perks offered. This is the most I have ever paid for a hotel, and nothing extra was offered.

Partner

6/10

Pleasant

18 Jun 2026

Tony

Relatively expensive for average to good facilities

2/10

Poor

18 Jun 2026

Richard

Ok, so I’ll fess up, I’m frugal (cheap), the hotel was excellent in all regards but probably worth about 1/2 what I paid. (Remember I said I cheap). I understand it’s the Aspen of Canada but I think all ski resort properties overcharge. Just my opinion.

10/10

Exceptional

17 Jun 2026

Colleen

Loved our stay here! Also had a lovely dinner at The Keg (that is attached).

Partner

10/10

Exceptional

17 Jun 2026

Jeff

Staff was great. Had an issue with safe and TV and they were on it within minutes. Great location. Staff very helpful

Partner

10/10

Exceptional

17 Jun 2026

Lauren

Great locations and they offer a free bus pass for during your stay. Laundry facilities are very reasonable at $2 per machine. Spa and pool were lovely with very small gym but has all your basics. Room was lovely with a gorgeous balcony view and staff were very helpful planning excursions and days out

Self

10/10

Exceptional

15 Jun 2026

Mary Ann

Very close to Banff town; so accessible and walking distance to mall .

Family

10/10

Exceptional

15 Jun 2026

Danika

Wonderful!

Partner

8/10

Excellent

15 Jun 2026

Qun

Fair

Family_with_children

10/10

Exceptional

14 Jun 2026

Daniel Noel

We came to Banff for half marathon and while we could not get late checkout the staff was very helpful about leaving car a little longer in garage. He also checked us in earlier so we could get a good start to our time in Banff. Highly recommend. We also ate at the keg and had a great dinner and experience. Thanks

Friends

6/10

Pleasant

14 Jun 2026

Brenna

Good enough of a place to stay but very expensive for what you get

Partner