Name: Banff Inn
Address: 501 Banff Ave, Canada, T1L 1A9, CA

10/10

Exceptional

03 Aug 2026

Jiun

The hot tub is helpful fir a long day hike.

10/10

Exceptional

02 Aug 2026

Maina

Great service!!

10/10

Exceptional

31 Jul 2026

CHUN YUNG

Everything

10/10

Exceptional

29 Jul 2026

Judy

The room was clean and quiet with A/C. Staff were very nice and helpful. Carlitos food was always good.

10/10

Exceptional

29 Jul 2026

Angela

The location was convenient, in center of town, clean and comfortable.

10/10

Exceptional

27 Jul 2026

John

The staff was friendly. The room was spacious and clean. They could use a little more lighting. The hot tub was very nice. We used it daily after long hikes.

10/10

Exceptional

22 Jul 2026

Tristan

It’s a great adventure

10/10

Exceptional

22 Jul 2026

Michael Myron

Nice comfortable accommodations. Room was large enough with a vaulted ceiling for four adults to have adequate room. We made good use of the provided bottled water and Roam bus passes.

6/10

Pleasant

16 Jul 2026

Kyle

Over Priced. Motel 6 Feel. Very outdated 1970's. I would stay outside of Banff 10 minutes and save yourself some money. Location is good , Garaged parking but they charge you $20 extra a night and you will pay close to $500 a night for the dump room which is a rip off.

10/10

Exceptional

15 Jul 2026

Julie

We received a warm welcome ahead of our check-in time. Inside and outside were beautiful and clean. We enjoyed the spacious room as well as the hot tub and both saunas. Our room was turned over nicely each morning and any requests we had were answered positively. It was a short walking distance to the downtown strip which we enjoyed each day we were in Banff.

Family

10/10

Exceptional

13 Jul 2026

Sharon

We checked in and I mentioned we had a small dog. I was told by Expedia that they are pet friendly. Guess what they aren’t BUT their sister property is Thank God. Not as nice but helped out. Expedia always helps. Only reason I’m loyal and only use them.

Family

8/10

Excellent

13 Jul 2026

Taylor

Good location , can walk to everything

Friends

8/10

Excellent

12 Jul 2026

Chana

This is an older hotel but well kept and clean. Rooms are large and comfortable. Staff was helpful with planning trips. Hotel in general was quiet. Only small complaint was that I couldn't get the coffee machine in the room to work and no one came to help or fix it. Best thing was that there was free street parking usually available around the corner from the hotel.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

ANASOPHIA

This property was basic, clean, had everything we needed for a trip where you spend NO time in your room. Mini fridge and coffee maker were a nice bonus for little things you may need early morning or late night.

Family

10/10

Exceptional

07 Jul 2026

Sachin Madhukar

overall a good hotel at a very good location. Good value for money. The hotel can get 10/10 score if they work on the improvements listed below.

What's good about the hotel
- Walking distance to most of the restaurants and shops.
- Good view from the room. Rooms are spacious enough
- Comfortable beds and pillows
- Good shower (water temperature/pressure)

Needs improvement
- Cleanliness in the room. Found few hair on the bed and a sock. They quickly cleaned up after I informed the front desk
- The restaurant in the lobby may not be open everyday making it difficult to plan
- The breakfast discount was not much. Breakfast was expensive in the next hotel and was not a great value for the money
- The hotel doesn't have laundry option
- No extra bedding was provided

Family_with_children

6/10

Pleasant

07 Jul 2026

Ann

The hotel was very basic with nothing special about it. It was very expensive for what it was at over £400 per night. We were upgraded to a larger room with a King size bed at check in but I didn’t find it very impressive. The furniture was very basic and dated and the bathroom was also quite small.
We had no interaction with staff over the 3 day stay other than at check in. We were told at check in that breakfast was available at a neighbouring hotel a short walk away and were given vouchers for 15% discount.
On our first morning we walked to the nearby hotel for breakfast which was very uninspiring as a buffet. I only wanted tea and toast but had to pay the full price even though I had nothing from the buffet.
The rest of our stay we had breakfast in one of the many cafes in Banff which was always very good and much cheaper.
I assume the hotel price was because it was high tourist season but I would look carefully in the future and find somewhere much better for the high price we paid

Partner

8/10

Excellent

05 Jul 2026

Ming

Good and clean. We should have stayed longer in Banff to write more thorough review.

8/10

Excellent

02 Jul 2026

Chandana

This hotel is in the heart of Banff National Park, so we expected the staff to be knowledgeable and provide helpful information to guests. Unfortunately, that wasn't our experience.

We only found out near the end of our trip that the hotel offers complimentary local bus passes for guests. Had this been mentioned at check-in, we could have used Banff's excellent public transportation instead of driving two separate vehicles around town. It would have made our trip more convenient and enjoyable.

Another disappointment was the parking fee of $21 per day. Given the hotel's location, the availability of public transit, and the efforts to encourage visitors to reduce vehicle use, this charge felt excessive.

Overall, the customer service could be improved. The front desk staff were not particularly friendly or informative, and a little more hospitality and proactive communication would have made a significant difference to our stay.

Friends

10/10

Exceptional

02 Jul 2026

Angela

The loft suite with 3 queen beds was perfect for us 3 adult women wanting to stay together. It was cozy but had all we needed. Beds were very comfortable. There is a window up high that isn't covered, so light does come in at night. The hotel restaurant had a great breakfast menu that we enjoyed!

Friends

8/10

Excellent

27 Jun 2026

Katharine

It was perfect location and quiet. Very friendly staff. I would book again.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Brent

Big room

Family

10/10

Exceptional

25 Jun 2026

Kristina

Had an excellent stay. Highly recommend!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Magdalyn

Great experience for my friends and I!

Friends

10/10

Exceptional

23 Jun 2026

Dimitrios

Very friendly and helpful staff.

Self

10/10

Exceptional

22 Jun 2026

Michael

Very friendly staff. Restaurant is in neighboring property. Hotel is convenient to Banff stores and galleries.

Partner

2/10

Poor

22 Jun 2026

Deepinder

The way this is described on website. It’s not like that rooms are old services worse they won’t even offer you a bottle of water.

Family_with_children

10/10

Exceptional

21 Jun 2026

Laura

In the quieter part of Banff, but a short bus ride to the \"downtown\" area. The check in process was seamless and the staff was super friendly. The lobby was cute and cozy, perfect for a fireside chat or having a cup of coffee. The underground paid parking is tight - we were often nervous that if we left with our car then we would not have a spot when we returned.

Partner

10/10

Exceptional

20 Jun 2026

Bailey

Loft room was nice. Good on site restaurant. Room could have been cleaner

Family

10/10

Exceptional

19 Jun 2026

Andrew

Hotel has an attractive 'lodge style' exterior. Well located on Banff Avenue for all the surrounding activities. Rooms are large & comfortable.

Self

10/10

Exceptional

19 Jun 2026

rebekah

Amazing location!

Family

10/10

Exceptional

19 Jun 2026

Kenneth

It was in walking distance to the downtown area, but not close enough where you would hear the noise. The only thing I wish they had was laundry facilities on site. All we had to do was go to the hotel next-door and it worked out fine.

Partner

8/10

Excellent

18 Jun 2026

Wesley

The room was clean and the housekeeping staff did a nice job every day but the front desk could have been more friendly/helpful.

Self

8/10

Excellent

17 Jun 2026

John

Nice place to stay. Hot tub was great. Dusty shelf above bed was our only issue.

Friends_and_family Friends

8/10

Excellent

12 Jun 2026

Clayton

Clean room and great location.

2/10

Poor

11 Jun 2026

Vicki

.

Partner

4/10

Poor

11 Jun 2026

Kathryn

At the end of the stay we were charged an additional fee called local amenities fee. I had paid all fees and taxes upfront. They did not advise us of the fee at check-in but gave us three $15 off vouchers for a restaurant down the road and for other discounts. They did not advised we would be charged for these “special” discounts whether we used them or not. Not great customer service

Family

6/10

Pleasant

09 Jun 2026

Diane

I know Banff is expensive, but for this very expensive room, it was mediocre in most ways: window looked out onto stucco walls and electrical; the outlets in the room were poorly positioned (to watch TV you were expected to unplug the coffee maker); amenities were minimal; cleaning was fine. Breakfast is an expensive $27 buffet at a restaurant two doors down the street (the hotel \"gives\" you a $15 voucher, but you're required to pay an extra experience fee, so you've paid for half of the breakfast up front, whether you want to or not).

Business

10/10

Exceptional

01 Jun 2026

Darren

Lovely place very friendly and nice distance between busy town and walking to quiet part

Partner

10/10

Exceptional

30 May 2026

Yoshikazu

Great place to stay. The parking fee was a little too much but we had no problem in street parking near the hotel maybe because we stayed there at the shoulder season.

Partner

8/10

Excellent

26 May 2026

Parag

View from the room was a parking garage

10/10

Exceptional

08 May 2026

Michael

Parking is good but pricey. Very good place to stay.

Partner

10/10

Exceptional

07 May 2026

Sundeep

Great place to stay

Self

10/10

Exceptional

05 May 2026

MICHAEL

Clean, organized room.

Partner

10/10

Exceptional

03 May 2026

Shindy

Junalyn and Isaias were very friendly and accommodating and room was verry clean as well.

Friends

10/10

Exceptional

29 Apr 2026

Abigael Siobhan

Hot tub was great. Close to lots of things.

Family

6/10

Pleasant

27 Apr 2026

Jason

Somewhat underwhelmed with the room. For $200/night, you would expect the room to at least have a microwave. At least it was clean. Did not expect to have to pay for parking.

Partner

10/10

Exceptional

27 Apr 2026

Nadian

everything was amazing we had a wonderful time and staff was very helpful when room keys didnt work

Partner

10/10

Exceptional

21 Apr 2026

Jim

Nice location. Comfortable bed. Pleasant staff

10/10

Exceptional

19 Apr 2026

Yosmar

Great place good price . Good location … we had great time

Family

10/10

Exceptional

17 Apr 2026

Kevin

Everyone

Family

8/10

Excellent

11 Apr 2026

Darien

Great stay

Self

10/10

Exceptional

07 Apr 2026

Justin

Great hot tub!

Friends

8/10

Excellent

06 Apr 2026

Brandon

Clean, decent condition but it’s getting to be that age where it needs a refresh which it looks like they have started up on the third floor rooms.

Partner

4/10

Poor

05 Apr 2026

Dianqi

Decent stay overall, but the hotel’s refund policy is extremely inflexible. When my plans changed, they refused any modification or refund despite advance notice. Would recommend only if you’re certain your schedule won’t change.

10/10

Exceptional

01 Apr 2026

Donna

The jets on the hot tub are terrible barely even felt them, the rooms were awesome and clean

Partner

8/10

Excellent

30 Mar 2026

Shantelle

Parking was difficult unless you pay for underground parking - which should be included with the nightly rate, in my opinion.
We had a room right next to the lobby, so it was loud from other guests.
No breakfast option.

Partner

8/10

Excellent

24 Mar 2026

Cary

The room was clean
The hot tub and steam room are nice
Easy to walk around town the hotel is close to everything

Partner

8/10

Excellent

22 Mar 2026

Ivy

The housekeeping did our bed daily but didn't vacuum the floor and we asked the front to remind the housekeeping dept vaccuum the floor as we have kids.

Staff were excellent at the front and always smiling

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Belinda

Great for the price. It is a decent walk into town, also the room was not very sound proof - the train from outside and others closing their doors was very noisy.

Self

10/10

Exceptional

21 Mar 2026

Yogesh

Amazing location and comfortable rooms. Highly recommended.

Partner

10/10

Exceptional

17 Mar 2026

Carley

Banff Inn is a great spot. Short walk downtown, very friendly and helpful staff especially Elmer at the the front desk that made some great recommendations for my wife who wasn’t skiing. Easy underground parking, ski shuttle stop next door and a great steam room to help ease the muscles after a long day of skiiing. Not the fanciest hotel, but great showers, high end bed linens and comfy beds. Would definitely recommend.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Nick

Underground parking was nice when it snowed, great location too

Self

6/10

Pleasant

16 Mar 2026

brandi

Room smelled like raw sewage . Hair on the bed. No coffee or breakfast , the only food available was after 5pm at the restaurant attached to hotel. Manager wasn’t overly helpful in assisting in planning activities. No laundry room either.

Self

10/10

Exceptional

14 Mar 2026

Melanie

Wonderfully helpful staff! Polite and accommodating! Clean room!

Family_with_children

8/10

Excellent

13 Mar 2026

Jeffrey Hamilton

Handy shuttle to slopes

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

Logan

no microwave for our pizza subs

10/10

Exceptional

07 Mar 2026

Jason

Had a good time at this hotel. I liked the hotel room and hard wood floors very nice. The hot tub was excellent and the steam worked well.

Self

10/10

Exceptional

07 Mar 2026

David

Easy access to the ski shuttles.
Clean room
Good hot tub
Friendly staff

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Shaun

Good

Partner

10/10

Exceptional

04 Mar 2026

Isabelle

Belle chambre, ménage fait à tous les jours sans demander, nouvelles débarbouillettes tous les jours, le personnel est accueillant.

Partner

10/10

Exceptional

02 Mar 2026

Omid

Awesome Staff location room . Best.

4/10

Poor

28 Feb 2026

Heung Yuel

Front desk

8/10

Excellent

26 Feb 2026

Mekhai

Good service decent room

10/10

Exceptional

24 Feb 2026

HAYDEE

very clean and nice staff

Partner

8/10

Excellent

22 Feb 2026

Jenienne

Very clean hotel. Comfortable beds. Friendly staff. Walking distance to downtown Banff.

Family

8/10

Excellent

21 Feb 2026

Elisabeth

Large room , loved the high ceiling

Friends

10/10

Exceptional

21 Feb 2026

Omid

Great location excellent staff love it .

Self

10/10

Exceptional

19 Feb 2026

Omid

Excellent Staff members , great supervisor Elmer and all his coworkers made my stay memorable

6/10

Pleasant

18 Feb 2026

Martin

Room is clean and spacious but we can hear the people outside the corridor

8/10

Excellent

18 Feb 2026

James

Very nice

10/10

Exceptional

18 Feb 2026

Yao Fu

Clean room and free upgrade

Friends

6/10

Pleasant

16 Feb 2026

James

Fine

10/10

Exceptional

15 Feb 2026

Luz María

Staff and amenities

10/10

Exceptional

10 Feb 2026

Kyle

Great spot!

6/10

Pleasant

09 Feb 2026

Charles

Deluxe Room was considerably smaller than portrayed, and the bathroom barely big enough to fit one person. The on-site spa was mediocre, especially the sauna, which was set to a lukewarm temperature (about 125 degrees F) and would have taken at least an hour to heat up to a proper temperature. No breakfast on-site. I am likely to return to Banff, but I will find a better place to stay.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Mezil

Yes, the staff are very courteous, friendly and helpful during my visit.

10/10

Exceptional

05 Feb 2026

Trina

We had a loft suite which was big enough for our family of 4 adults. The staff at reception were helpful and parking at hotel was easy.

Leisure Family

4/10

Poor

01 Feb 2026

Michelle

We paid just under $300 for a queen bed in a closet. The room felt to be about 90° and adjusting the thermostat did nothing. We opened the only window that looked out onto a rooftop, right at a large air conditioning unit, and had no screen. We ended up just powering off the heating unit for the entire night to make it somewhat comfortable.
The bed slanted so that the feet were higher than the head.
The bathroom was nice, but very small and we had extremely small towels that were stringy and very thin to shower with.
Would not stay here again. Not worth the money!

Leisure Partner

10/10

Exceptional

01 Feb 2026

chris

Great place to stay in Banff!

10/10

Exceptional

01 Feb 2026

Trina

Room was great, perfect layout for our situation with loft and 3 queen beds. Easy walk into town and ski shuttle pick up next door was very handy.

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Kennedy

Always an awesome time!

Leisure Friends

4/10

Poor

27 Jan 2026

Abigail

Was promised parking and didn’t receive it, was promised a cot only to find out the only have baby cots. It was disappointing and we felt neglected

8/10

Excellent

26 Jan 2026

Rebecca

We were lucky to be upgraded to a bigger room at no cost, however it was directly above the parkade door/entrance so not the quietest. Staff were friendly. Underground parking was nice but expensive.

Business_and_leisure Partner

4/10

Poor

25 Jan 2026

Jennifer

False advertisement on listing!

Stated underground parking as available, found out extra costs included. Stated breakfast included. No breakfast available.

Booked a room with a 6 person occupancy.
Was charged extra for every person after the \"alloted x2\" requiring additional costs, per person per night, why bother booking a 6 person room then?

Room was nice.

10/10

Exceptional

23 Jan 2026

Nicole

They upgraded our room to a kind suite with no extra charge !!! Beautiful room, very clean & staff was super friendly !!

2/10

Poor

19 Jan 2026

Lakhwinder

Ended up paying in us dollars when website was showing quote in Canadian dollars

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

patty

Stayed there Fri. andSaturday night. Friday night got little to no sleep as we were placed in a room right by the elevator door. And people were coming and going quite loudly in the hallways from about 11:30 on till about 4 AM. Saturday night we moved to a quieter room and that was much better.

10/10

Exceptional

19 Jan 2026

Debra

Very courteous, friendly staff. Room is small but very clean & comfortable.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Maria Camila

Room was great!

Friends