Name: Banff Rocky Mountain Resort
Address: 1029 Banff Avenue, Banff, T1L 1A2, CA

6/10

Pleasant

05 Aug 2026

Geoff

Pool and hot tubs could have been cleaner.

6/10

Pleasant

05 Aug 2026

Slavko

it is a collection of old wooden two-story houses with four apartments each. Every movement in the neighboring apartment is felt. the apartments are small, the kitchen does not have the necessary dishes or cutlery. shuttle service is outstanding

10/10

Exceptional

03 Aug 2026

Graham

Clean, easy, and good enough

10/10

Exceptional

01 Aug 2026

Desiree

Lovely breakfast, Awesome staff and lovely enviroment.

10/10

Exceptional

01 Aug 2026

Shangjing

Good environment. We enjoyed our stay

10/10

Exceptional

01 Aug 2026

Hardeep

Every thing good

4/10

Poor

01 Aug 2026

Ziana Earl

The room we stayed in wasn’t as clean as we expected. It seemed like the carpet hadn’t been vacuumed properly, which made the room feel unclean. I hope housekeeping pays closer attention to cleanliness, as it would greatly improve the guest experience.

6/10

Pleasant

01 Aug 2026

Kelly

Hot tub

10/10

Exceptional

31 Jul 2026

Charlene

We loved it and wished we had stayed longer 😠❤️

2/10

Poor

31 Jul 2026

Syead Habeeb

Wine was promised it was not there and last movement they charged my room

Partner

10/10

Exceptional

31 Jul 2026

Princess Grace

Perfect atmosphere for travelling families with plenty of amenities. Room was spotless and staff were very friendly and helpful.

10/10

Exceptional

31 Jul 2026

Mahesh

Bar is very good

10/10

Exceptional

31 Jul 2026

Sarah

Wonderful hotel in the mountains. Beautiful decorated very clean room. My daughter loved the wolf paintings. Amazing shower!!! Had a corner room and was huge!!!

6/10

Pleasant

30 Jul 2026

Kauther

It was good location to visit banff and ice field
Has kitchen to easy to make few meals for family

8/10

Excellent

29 Jul 2026

Anna Sabina Orwin

It was a good location if you have a car. Shuttle service to town was nice but we had to wait extra time due to how crowded it was.

8/10

Excellent

29 Jul 2026

RABINDRA

We had 2 stays at the resort couple of days apart. 1st stay was not great. 2nd stay better. In a better upgraded unit . The extra cost made that possible.
Staff was relatively helpful.
Place was clean.
No wow about the place. But good for a base to explore Banff and surrounding areas.

6/10

Pleasant

28 Jul 2026

Kristina

Free shuttle and driver of shuttle was great. I forget his name super helpful and knowledgeable

6/10

Pleasant

28 Jul 2026

Alicia

N/A

10/10

Exceptional

28 Jul 2026

Paula

The setting is beautiful. The shuttle into town was a plus. Very friendly staff.

2/10

Poor

28 Jul 2026

Linda

I want to warn people. The room was filthy. We asked for it to be cleaned and it wasn't. We had to do it ourselves. The outside property was run down. The sidewalks are cracked all over the place. The window didn't have a lock on the first floor. The screen window in the bedroom was so dirty I couldn't see out of it. The sheets and quilt were stained. Our shower curtain was missing (only one outer panel that covered only 1/4 of the shower). We finally left and paid for a second hotel. The manager Michael was very nice I have to say. She gave us our money back for three nights. I spoke to another manager at our new hotel and he said, \"We get a lot of people from there coming here for another place to stay\". They need major over hall and AC! There are wildfires all summer long in Banff and AC is a must!

2/10

Poor

28 Jul 2026

RABINDRA

Bed Linen and towels missing for 2nd bed despite our booking for 4 adults. I had to call reception twice for it. Unit dirty and tired. Unit1501 felt like a basement unit.
Staff were polite but unresourceful.
We paid a high season rate for a mediocre prestation worth a motel grade accommodation. Cost us 2.5 times a good hotel in Calgary. We then, looped back to this hotel on our way back from Jasper. No cancellation possible at that point. Paid for an upgrade, turned out to be a better experience.

6/10

Pleasant

27 Jul 2026

Jonas

The resort was clean, full of amenities that can be used. There is a shuttle that goes to Banff Town every hour which was also convenient. But the rooms upkeep where sub standard. The door lock looked like it was about to fall. Shower curtains and towel racks have seen better days.

2/10

Poor

27 Jul 2026

Cheryl

Staff was nice. Property was run down for the price. Garbage not emptied in our room. Stay away! Breakfast was long because there was one waitress while the manager just sat at the bar. Manager could have easily got up and helped the one waitress but chose to sit at the bar at her computer. As a doctor I often look at how businesses could be more efficient and having these manager just sit at the bar on her computer while the waitress was slammed was highly unprofessional. I will not be back!

Family_with_children

6/10

Pleasant

27 Jul 2026

Amandeep

The mattress was bot clean on the pull out. It had stains. We asked for extra pillows and were told “we will try to find”.

It was an OK stay.

Friends_and_family Family

6/10

Pleasant

26 Jul 2026

Ruwaneth

Our room was great and the location was amazing because there was a shuttle provided by the hotel. It offered convenient in and out service to downtown Banff.
We were disappointed in the amenities that were promised by the hotel. The pool, whirlpool, and the hot tub were dated and dirty. For the amount of money we paid per night, with 2 young children, we were looking forward to using the amenities. There were tiles missing and neither the hot tub nor the whirlpool worked at all. The railing for the pool was loose and my daughter almost fell in. We did say something to the front desk and they offered us a complimentary breakfast for the next day; however, we had safety concerns and the pictures on Expedia did not match the actual property.

4/10

Poor

26 Jul 2026

Hitesh

Staff are generally friendly and nice; that’s the only positive I can say unfortunately; at the nightly room rate charged (close to $600 per night), one would expect a certain level of cleanliness, up to date rooms and infrastructure, and daily housekeeping to list a few…however, none of this was evident during the stay.

I understand that every hotel in Banff uses the season to milk its visitors but I would hope that there is a modicum of service and quality that ought to be provided. The photos on the listing (I used Expedia) are bright and make the place look amazing. It is not. If they charged $100-$150 per night, I’d understand. But not at their rates.

The entire infrastructure is crumbling. The place requires much TLC to be brought back up to a standard that ought to be basic minimum for a hotel that charges $500 plus a night. Worn carpeting, woeful small rooms, old, dilapidated fixtures and no housekeeping over 3 nights is not an acceptable set of features.

Hopefully, the resort will change and improve.

8/10

Excellent

26 Jul 2026

Tina

I loved the unit and having the kitchen was definitely helpful to cook morning breakfast.

Location was great also, when we arrived we seen elk on the property which was so cool.

The lobby bar could use some better options for drinks and happy hour.

I would go back for sure.

4/10

Poor

25 Jul 2026

Sadia

Lights weren’t working, half of the outlets weren’t functional.

4/10

Poor

25 Jul 2026

David

Pool area and hot tub was dirty, rooms were dated and run down. Property has amazing potential just seems really dated and run down

6/10

Pleasant

25 Jul 2026

Asami

We appreciated having a kitchen, which was very helpful when travelling with young children. Our kids also really enjoyed the pool.

One thing that could be improved was the cleanliness, as there was quite a bit of dust on the bedside lamps. We had also requested a crib in advance and were told it would be ready by check-in, but unfortunately it wasn’t. When we followed up, the staff brought one and left it outside our door, though we did have to set it up ourselves.

Overall, we enjoyed our stay, especially the convenience of the kitchen and the pool for the kids.

8/10

Excellent

24 Jul 2026

Romella

The setting is beautiful; the amenities (pickleball, tennis, squash, fitness room, bike path) are excellent!! Our room did not have an AC, though, and I had not anticipated that it would be very hot on a hot day even with the fan on and windows open. Otherwise, it was a great place!

10/10

Exceptional

24 Jul 2026

Amanda

The rooms were beautiful and a bonus that they were pet friendly. Will definitely go again!

10/10

Exceptional

23 Jul 2026

Kathleen

Staff very friendly

10/10

Exceptional

23 Jul 2026

Margaret

The shuttle was very handy and the driver was very knowledgeable and helpful.
Also rooms were very clean and the staff helpful.
Thank you, to all.
Beautiful place to stay.

10/10

Exceptional

22 Jul 2026

Courtney

Was in for a night, lovely staff, great amenities, close enough to banff but also away from the hustle and bustle of downtown banff.

4/10

Poor

22 Jul 2026

Sujai

Old old property - needs upgrades

Family_with_children

6/10

Pleasant

21 Jul 2026

robert

We got all unpacked and realized there was no air conditioning. So we went to open the screen door, there was a big hole in it! We told the front desk and we had to pack everything up and move to another room. No apologies for the inconvenience. After driving 8 hours on top of that we were not happy

Partner

10/10

Exceptional

21 Jul 2026

Sally

Very nice rooms but could use an upgrade. Great location with shuttle service into Banff.

Family

8/10

Excellent

21 Jul 2026

Stephanie

Condo was clean. A bit old and needs updating as toilet was loose. Pool is in need of repairs outside and inside. Convenient, quiet and comfortable.

Family_with_children

4/10

Poor

21 Jul 2026

Norma

The hotel was needing a deep clean. The room was not best cleaned. We used the bedroom and the pullout bed. Which we had to ask for clean sheets. The blanket hit
The carpet on the floor and was covered in long dark hair. Clumps of actually. We were looking forward to using the hot tub and pool but the hot tub looked like it needed to be cleaned and brushed to get the sides and bottom clean. The shuttle driver was awesome and super friendly. It was a great location and with the shuttle it made it very easy to to right downtown Banff without
Having to pay for parking.

Family

8/10

Excellent

20 Jul 2026

Munish

its in good location

2/10

Poor

20 Jul 2026

Tatiana

The swimming pool was dirty and hot tubs not working. The whole resort is outdated with precarious equipment. The staff was great, but the management must do a makeover for better reviews. Don't trust the pictures!

Family_with_children

10/10

Exceptional

20 Jul 2026

Fabien

The view back of the forest was amazing and peaceful!

Family_with_children

4/10

Poor

20 Jul 2026

Becky

We were initially given an absolutely filthy room with stained drapes, bedding, pillows- dead bugs smashed on walls and what appeared to be black mold in the bathroom. We spoke with front desk staff and were moved to an updated room that was MUCH better. The first room should never have been rented out. Staff were very nice and easy to work with about the change.

Family_with_children

6/10

Pleasant

19 Jul 2026

Sally

The outside is tired, desperately needs paint and updating. Pool & hot tub are old and not very nice.
Our room was clean and updated, but outside was pretty rough.

Family_with_children

2/10

Poor

19 Jul 2026

James

The indoor hot tub, under construction. Pool was freezing…tennis equipment was unusable, the gym hasn’t seen an upgrade since the early 1980’s and had holes in the floor covered by mats. I would not recommend this resort to anyone

2/10

Poor

19 Jul 2026

Ali

Lack of maintenance

Partner

6/10

Pleasant

19 Jul 2026

Tyler

Hot tub was not well maintained and the resort in general is outdated and poor craftsmanship. For instance, our dishwasher wasn’t attached to the counter so every time you opened it, the whole unit fell forward; water stains on the ceiling; holes in the walls, etc.

Family_with_children

10/10

Exceptional

18 Jul 2026

Mohammad Saquib

It’s a good place for family. One night is not enough.

Family_with_children

10/10

Exceptional

18 Jul 2026

Otman Reda

really nice place with really good prices the workers are very friendly ❤️❤️

Friends

8/10

Excellent

17 Jul 2026

Rochell

Good

Partner

10/10

Exceptional

16 Jul 2026

Ma Carmelita

Staff are very nice. Very big & spacious.

Family_with_children

2/10

Poor

15 Jul 2026

Tuyet

Ugly& dirty, too old facility. It’s not resort , only motel.

Family_with_children

10/10

Exceptional

15 Jul 2026

Sulab

The first thing I noticed about the resort is the employees are helpful and friendly

Family

10/10

Exceptional

15 Jul 2026

Eli

The resort was excellent for our families needs with children. Although it would have been preferred to be located on ground floor for disability accessibility as stairs are rather steep to get to upper level.

Family_with_children

8/10

Excellent

14 Jul 2026

Sreekanth Reddy

Bus facility was good

Family_with_children

10/10

Exceptional

14 Jul 2026

Hardeep

It is easily accessible, clean and amazing natural surroundings. The staff is very helpful. The shuttle bus service was great help. The afternoon driver was extremely courteous and helpful.

Family

10/10

Exceptional

14 Jul 2026

Rhonda

It was a lovely convenient location, but it would be nice to be able to access the pool from the outside. Pool needs to be cleaned as well.

Family_with_children

6/10

Pleasant

14 Jul 2026

Rachel Elizabeth

The actual rooms were clean and as advertised. Very nice. The lobby was well kept enough. However the pool area and gym were horrible. Very dirty. The gym had water damage and equipment from the 80s. Everything looked like it hadn’t been cleaned for years.

Room service did not come the first day. After they came each day but only gave clean cups and so forth when requested.

The shuttle was great and the man driving it was so kind.

Overall the room was good enough for us but it was over priced for what it was.

Partner

10/10

Exceptional

14 Jul 2026

Diane

Room was clean, lobby and restaurant, shuttle to Banff was very good!

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Melissa

Clean room

Family

10/10

Exceptional

13 Jul 2026

Jérôme

Très beau resort! Navette qui nous amène downtown Banff. La chambre était très propre et belle avec un plafond cathédrale. Entouré de montagnes. Nous avons utilisé le terrain de tennis ( il faut réserver au lobby) et le spa.

Family

10/10

Exceptional

12 Jul 2026

Christine

Didn’t eat here

2/10

Poor

12 Jul 2026

Robert

Hot tub was broken, pool water was hazy, playground in disrepair, trash, and they forgot bed sheets twice.

Family_with_children

10/10

Exceptional

12 Jul 2026

Arnell

The location provided quiet time and a nice sized room for our Banff travels

Partner

6/10

Pleasant

12 Jul 2026

Rohit

The resort was comfortable, but I was disappointed that breakfast was not included. Many resorts offer complimentary breakfast, so I expected the same here. It was also surprising that basic amenities like a toothbrush and toothpaste were not provided. Including these would make the overall guest experience much better.

8/10

Excellent

12 Jul 2026

Karen

One young lady behind the till refused to help us with purchasing tickets for the gondola she looked straight at us and said no to the other lady there. The other lady had no choice but to help us purchase the tickets. I didn’t think that was very hospitable of her.

Family_with_children

4/10

Poor

12 Jul 2026

CHRIS NOEL

Resort location and feel was good, not like a hotel.
Dislikes are:
We had to wait 2 hours after the check in time to get the room ready.
Phone from room is not working.
Coffee maker is broken.
Kitchen utensils were dirty.
Hot and cold water were hit and miss.
Some laundry Washers/Dryers on site
were unavailable.
In room pillows were not complete for all guests.

Family_with_children

8/10

Excellent

12 Jul 2026

ronita

Great view

Family

6/10

Pleasant

11 Jul 2026

Takrim Ayaaz

Very old property with torn wall and carpet. , Furniture was extremely old and dirty. Carpet was quite dirty too. Property needs remodeling. They are charging so much money for very old dirty rooms, bathroom was stinking all the time.

Family_with_children

6/10

Pleasant

11 Jul 2026

ANITA

The location is good and the staff is helpful, But the place is pretty run down.. I believe some of the units have been updated But we were in a very old one with a propped open storage clock closet right outside our door. The room was also stuffy and musty smelling. With no Fan or AC.

Partner

10/10

Exceptional

11 Jul 2026

Matthew

Great space, great location. The property was nice and quiet. The pool and hot tub were fun. We enjoyed using the shuttle to get into town instead of needing to drive and find parking.

Friends_and_family Family

4/10

Poor

11 Jul 2026

manish

Property is advertised as breakfast included on expedia site but property staff has no clue about it

Family_with_children

6/10

Pleasant

10 Jul 2026

Patricia Anne

Would not stay here again

Family_with_children

4/10

Poor

09 Jul 2026

Noel

Old place and a bit pricey but it’s located inside Banff. No AC.

Family_with_children

2/10

Poor

09 Jul 2026

Ann

Smelled of stale cigarettes and/or mold. Bedding was clean. Bathroom was clean. But the unit was old and smelly

Business

10/10

Exceptional

09 Jul 2026

Guozhong

NA

Family

8/10

Excellent

09 Jul 2026

emmanuel

Just outside of downtown Banff - it’s 5 minute drive or 40 minute walk to downtown. free shuttle is helpful. pool, fitness center, and hot tub are adequate - but could use a renovation. Condo with loft was in great condition and staff was friendly.

Family

4/10

Poor

08 Jul 2026

Advanced Light and FX

It was definitely a dated ski lodge. Room was tiny, but kitchen was adequate. Indoor hot tub was non functional, and the exterior of the building was in rough shape.

Trains rolled by almost every hslf hour, and highway semi truck noise was prevalent all night. Overall, a noisy resort. Also a detriment was no minors were allowed in the lounge/restaurant area adjacent to the lobby which was a drag, as we did not want to shuttle to Banff.

Family_with_children

10/10

Exceptional

08 Jul 2026

Mary

Property was great, going through some updating. Pool area was great. Our room was updated and nice and quiet.

Family_with_children

10/10

Exceptional

08 Jul 2026

Luke

Nicely maintained property

Family_with_children

10/10

Exceptional

08 Jul 2026

Adele

Great stay

10/10

Exceptional

07 Jul 2026

Richard

One of the best decision we made for our trip in Banff.

Partner

6/10

Pleasant

07 Jul 2026

Jason

The staff and property location were great. The shuttle service into town is a must and we didn't take advantage of it enough. The unit its self was small. We booked a 1 bedroom with kitchen there was next to zero closet space and we needed to keep our suitcases in the \"living area\". Not exactly ideal for habitual over packers. It was incredibly hot the first night and we didn't have a fan that worked (none of the units have ac), however what I didn't realize was ok was sleeping with a window open. There is zero chance an Elk or bear will climb in it.

Partner

8/10

Excellent

07 Jul 2026

Richelle Marie

If you want elk walking up to your front door, then this is the place to stay! Tucked away from the crowds of Banff, the Rocky Mountain resort is a nice getaway destination. While the property is older, and not all amenities were operating (indoor hot tub was out of commission and the outdoor hot tub didn’t have working jets) the staff is lovely, food is great and the property has a lovely calm feel. They allow pets but they don’t allow them on the free shuttle (but the local cab companies do allow pets). It’s nice to park close to your room. Beds were comfortable, but the couches not so much. But they have what you need which makes showing up and just enjoying the surrounding, the reason why you’re there in the first place. Enjoy!

Pet

2/10

Poor

07 Jul 2026

Adam

They may call this facility a “resort” but it’s nothing more than a cheap motor motel, with no amenities, no room service at any hour, no mini bar, no breakfast, and one contracted restaurant on the property, right off the main lobby, with extremely limited hours and a limited menu. Our room had a broken toilet and a broken shower, which speaks to the care and quality of the housekeeping staff who are supposed to inspect the rooms after cleaning to ensure the rooms are liveable for the next guest. Our room didn’t even have shampoo or other supposedly-included toiletries that they tout as being available with the rooms. Front desk staff were nice and tried to make amends, but maintenance people are sent home early, so no one could fix our toilet or shower. Instead, I got a 30% refund for the “inconvenience” of being provided with as many services and amenities as I would have been provided with if I camped out at a local campground. If you want the experience of a budget motel, only with more amenities, (like a Travelodge or an Econolodge) save your money and go to those motels instead. You’ll do better and get some value for your money.

Friends

8/10

Excellent

06 Jul 2026

RAVI

good location, little bit old buildings

Family_with_children

6/10

Pleasant

06 Jul 2026

Sarah

Great staff and beautiful landscape, however the hotel is not well maintained in the rooms. If you are wanting a lodge vibe with 1980s decor and furnishings, this is your place. The photos online do not reflect the actual rooms…some examples of the lack of maintenance: 1) toilet kept flushing on its own bc there is a slight leak, 2) shower curtains had mildew, 3) rusty bathroom towel rack, 4) master bedroom bed lamp broken.

The one bedroom was incredibly small to fit 2 adults and 2 children. However it was great to have a working kitchen to cook breakfast before early morning festivities.

The location is further from town, which is good and bad. Good to get more grounds to spread out but hard for access to restaurants and activities.

Overall, if you want a national park lodge vibe that is old school and don’t mind the lack of maintenance, this is your place. It was reflected in the price compared to the in town hotels.

Family_with_children

10/10

Exceptional

06 Jul 2026

Parveen

Every thing good

10/10

Exceptional

05 Jul 2026

woo sung

Greater than pictures. We had a such good time. Thanks.

Family_with_children

10/10

Exceptional

05 Jul 2026

DENNIS

Staff were efficient and always helpful when needed. We booked a 2 bedroom / 2 washrooms unit with a full kitchen - lots of space for everybody. The unit was clean and well maintained. There is a free shuttle into town that leaves regularly.

Family_with_children

10/10

Exceptional

05 Jul 2026

Pushkin

Everything is fine, good service.

8/10

Excellent

05 Jul 2026

monica

Good amenities.

Family

8/10

Excellent

05 Jul 2026

Neva

Staff was friendly & helpful. Shuttle to & from town was great. No blankets for pull out couch but staff brought some very quickly when asked. Dripping noise from downstairs toilet, dishwasher pulling away from wall, lamp not working in room, shower curtain dirty. Needs some work & upgrades but still good overall.

Family

10/10

Exceptional

05 Jul 2026

MARLON

Everything was good. Wish there was air conditioning.

Friends

8/10

Excellent

05 Jul 2026

Basheer

The swimming pool was far from our room and it was cold to go out side to the parking lot