Name: Hotel Mercier
Address: Rozenstraat, 12, Amsterdam, 1016nx, NL

8/10

Excellent

26 Jul 2026

Hernando

It has its charm.

Partner

6/10

Pleasant

23 Jul 2026

Alf

Did not like an automatic check in/out. We need people at the front desk

10/10

Exceptional

20 Jul 2026

Sarah

The art is amazing our room was much larger than I expected for a European hotel. The area is perfect. Would love to return.

Family

8/10

Excellent

15 Jul 2026

Christine

The artful design of the common spaces was beautiful and original. The desk staff was always helpful. The room, while clean, was in need of updates. All around a very nice stay.

Partner

10/10

Exceptional

10 Jul 2026

Lynnann

Hotel is just lovely! The breakfast was delicious and the bar was a delight each evening. The staff were all so helpful!

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Lilia

The hotel is very well located, with friendly and helpful staff. It felt safe, quiet, and clean, which made the stay comfortable. I would definitely consider staying here again if I visit Amsterdam in the future.

10/10

Exceptional

28 Jun 2026

Debra

First stayed here in 2019 and didn’t hesitate to rebook this visit. Clean, quiet, helpful staff and nice breakfast. Lovely neighborhood.

Partner

8/10

Excellent

27 Jun 2026

Nigel

A nice hotel in a convenient location, a short walk from the Anne Frank house. Nearest tram and metro stops are about 500m. Staff are friendly and helpful. Breakfast is good, with a typical continental hotel range of options. On site dining is a vegan restaurant, can't comment on that as we tried a range of excellent local alternatives during our stay. The room was a deluxe double. Space was at a premium as typical for an Amsterdam hotel, but it was comfortable. My one criticism would be a lack of clothing storage space; we loved our of suitcases for three days due to lack of hanging space and shelving.

Partner

10/10

Exceptional

26 Jun 2026

Roderick

This is my second time staying here and have had strong experiences both times. My only complaint was the temperature in the bar and lobby which was hot and stuffy during the heat wave Amsterdam experienced while we were there. My room was very cool, but the common areas were uncomfortable. I understand old buildings and high ceilings but think additional ceiling fans to move some air might be helpful.

Business

8/10

Excellent

24 Jun 2026

Jessica

Amazing breakfast: an assortment of eggs, meats, wonderful croissants and fixings for yogurt. Central location in a quieter and classy part of Amsterdam worth it. The property in lobby and our first floor garden room had occasional smells of sulphur and my friend from Amsterdam said it's a result of old pipes. Hopefully they will address this for future guests. That was the only reason this isn't a 5-star.

Family_with_children

10/10

Exceptional

10 Jun 2026

mariana

The hotel was amazing and the service amazing too!

Self

10/10

Exceptional

05 Jun 2026

Rachel

Great character hotel in great location, helpful staff

Friends

10/10

Exceptional

03 Jun 2026

Rachel

I booked the room with no windows for a 1 night stay which was unusual but very nicely done. Very comfortable bed and nice and quiet.

Self

10/10

Exceptional

31 May 2026

Magnolia

Wonderful hotel!

Family

10/10

Exceptional

21 May 2026

Robert

Location was key factor in my selection. Walking distance to major attractions and many, many restaurants. Separate spacious rooms for toilet and shower.

Partner

10/10

Exceptional

17 May 2026

Nora

Great place to stay!

Partner

10/10

Exceptional

17 May 2026

Allison

The staff was so helpful and patient. The location was great and there was air conditioning.

Partner

8/10

Excellent

08 May 2026

Christie

Staff was friendly, thorough and efficient. Ready to help. Bikes on site were extremely convenient and well-priced. There was really no lobby in which to wait or relax and the room was pretty small even though it had a small separate seating area. It felt dated and a bit dark and unwelcoming. We could only get to it through using a strange lift or walking through the garden even though it was right off the lobby which was inconvenient and weird. The dining area was really light and bright and a nice space. It was extremely expensive once all taxes were included. It didn’t feel like a good value for the price even though we overall enjoyed it. The location was superb. The room definitely should have been nicer and easier to access for the price in my opinion.

8/10

Excellent

30 Apr 2026

Neil

Pillows let it down. I cannot sleep on massive pillows and require thin pillows. For that reason sleep was an issue. I did ask at reception but they are the only pillows they have.

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Rachel

We had a wonderful stay at Hotel Mercier. The room was beautiful and very clean, the bed was comfortable, and the breakfast each morning was delicious.

What really stood out, though, was the kindness and helpfulness of the staff. After a long day out, we ordered delivery food, and they went out of their way to provide us with plates and water from downstairs, which we really appreciated.

Overall, it was a great experience, and we would absolutely recommend staying here.

Partner

8/10

Excellent

22 Apr 2026

Nicole

The hotel is beautiful and the staff is welcoming, friendly, and polite. The breakfast is very good and available during a four hour block. If traveling with a partner it is perfect, but when not, be forewarned that the beds are made up individually but not apart. That was my only complaint.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Michel

I was extremely please on my 2-day stat at Hotel Mercier. Great room, attentive staff and great breakfast.

Self

8/10

Excellent

18 Apr 2026

Dawn

Very good

Friends

2/10

Poor

13 Apr 2026

Ibtehal

They were overbooked and we were unable to check in and we had to book another hotel

10/10

Exceptional

02 Apr 2026

Paul

Good breakfast, amazing location, helpful staff

10/10

Exceptional

29 Mar 2026

Margaret Aitken

Great location, good breakfast
Staff very helpful.

Friends

10/10

Exceptional

25 Mar 2026

Rachel

We had a fantastic stay. The staff was very responsive and friendly.

8/10

Excellent

23 Mar 2026

Anthony

Great place and staff super helpful, small things missing like no water in the room but overall really enjoyed it

Partner

10/10

Exceptional

20 Mar 2026

Julia

Great stay and location

10/10

Exceptional

13 Mar 2026

Kurt

Nice niche hotel with good location.

Family

10/10

Exceptional

10 Mar 2026

Freya

The room and hotel were beautiful, and staff were very helpful and friendly! Large selection of food for breakfast too. Really enjoyed our stay here and would definitely return😊

Family

10/10

Exceptional

06 Mar 2026

Patricia

Excellent location. Great breakfast staff very friendly.

Family

10/10

Exceptional

26 Feb 2026

Joseph

Friendly and helpful staff. Room was nice clean and comfortable. Excellent location.

Self

10/10

Exceptional

24 Feb 2026

Athena

Great boutique hotel. Perfect location in the Jordaan district. Walking distance to everything we needed to see and experience. Friendly staff. Good sized rooms.

Partner

8/10

Excellent

24 Jan 2026

Marie

All the important things were done perfectly ( ambience of breakfast room, cleanliness of shower, comfortable bed). Dirty walls and carpet let the hotel down. A lick of paint and new carpet would transform my experience to a near perfect stay. Waffles at breakfast were very nice.

6/10

Pleasant

19 Jan 2026

James

We booked this hotel for the area and based on the previous reviews. The location we couldn’t fault, such a lovely part of the city by the canals and quaint streets and cafes. Whilst the staff at the hotel were lovely and the building itself impressive the room and facilities really lets this place down and it would be more suited to a single oversight stay than anything longer. The lack of anywhere to store clothes feels pretty standard for any hotel but all we had were a few hooks on the wall so spent the holiday living out of our bags. In addition poor overall lighting (too bright or too dark and no option to adjust) lack of a decent mirror (other than tucked into a corner of the room) and poor water pressure in the modern shower really made this place feel more style over substance with little functionality. This is a lovely location with lovely staff but probably better suited to an overnight stay rather than a longer break.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Jean

Spotless, comfortable, affordable, and centrally located.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Robert

Beautiful boutique hotel. Great staff. Nice location. Would definitely stay here again

Leisure Partner

10/10

Exceptional

31 Dec 2025

Christina

We had an amazing stay at Hotel Mercier Amsterdam! We loved the area, lots of fun boutiques and restaurants but also a very quiet and peaceful and safe side of Amsterdam. Our room was beautiful and all the staff were friendly. I would definitely stay here again

Leisure Partner

10/10

Exceptional

23 Dec 2025

Nathan

Great room!

10/10

Exceptional

20 Dec 2025

Dustyn

Great location, nice hotel, exactly what we were hoping for

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Michael

Staff very friendly and helpful. The bar was excellent

Partner

10/10

Exceptional

10 Dec 2025

Kyra

Room was very clean and the staff were very friendly and helpful. Only thing we missed was washcloths.

Leisure

10/10

Exceptional

09 Dec 2025

Martin John

One night stay, the hotel was immaculate with a beautiful room. The staff where attentive and welcoming.

Leisure Partner

10/10

Exceptional

07 Dec 2025

jasim

Great hotel!!!Friendly staff and close to everything

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Matthew

Staff was warm and courteous. Hotel was clean. Lovely little breakfast. Great location for walking around the central city. Highly recommend this hotel. We had two rooms. One had plenty of room. The other was a little small, but it was quiet.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Jeffrey

Lovely atmosphere, helpful staff and an overall great place to stay on our first time in Amsterdam.

Leisure Family

10/10

Exceptional

20 Nov 2025

Francine

The staff were excellent and so accommodating. I was able to change my room for one I preferred and the room was perfect.

Business Self

10/10

Exceptional

17 Nov 2025

Jena

Staff is extremely courteous and the rooms are clean. The bar area is also nice to have a drink.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Cynthia

We arrived very early in the morning and were told our room would not be ready until 3 pm since the hotel was sold out. However, I became sick later in the morning and the staff did everything they could to get me into a room right away. I really appreciate the caring and concern they showed me. Thankfully, I felt better later that day but it was so nice to be cared about especially in a foreign country. I just can’t thank them enough for going to great lengths to get us into a room so quickly.

10/10

Exceptional

09 Nov 2025

Lauren

Beautifully decorated, clean, quiet, and the staff is SO kind! Would ABSOLUTELY return

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2025

Mark

Nice property and location. Helpful front desk. Solid breakfast

Leisure Friends

6/10

Pleasant

02 Nov 2025

Lynne

Room was clean and confortable and good central location whilst still being quiet. It suggests toiletries are included but only body wash was provided. For some unknown reason, our key cards were cut off before checkout and we got stuck in the garden area in the rain, trying to get out, as there are restricted access doors back into the main building and hotel exit, which was very inconvenient.

6/10

Pleasant

01 Nov 2025

Kristin

The lobby and restaurant area looked nice, but the general vibe of the room corridors and my room was so offputting that I cut my stay short by two nights even though I wouldn’t get my money back. The bed in my room was comfortable but the dark decor and hard floors made the room feel cold and unwelcoming. Better lighting, a lighter paint color and a rug would make the room more welcoming. There was nowhere to hang my coat or put anything. A little hook and floating shelf would have been an easy fix (I ended up hanging my coat and clothes in the bathroom.) It was very sparsely furnished which made my brief stay inconvenient. The toilet was also weirdly very high. I’ve been in worse hotels, and the location is good, but I would not stay here again as it doesn’t offer a very welcoming or comfortable space to rest while on vacation.

Leisure Self

8/10

Excellent

31 Oct 2025

Frederic

We did not avail ourselves of breakfast at the hotel, as it was not included, which is the only hotel of all those in our long itinerary that did not offer this as part of the room deal. We paid a lot of money for the particular room we took (and paid an extra €64 for the city tax. You would think it would have been included. This is why the hotel isn't getting top marks.

Partner

6/10

Pleasant

28 Oct 2025

Elizabeth

No air con very uncomfortable weekend in the summer and Tony room

Partner

10/10

Exceptional

22 Oct 2025

Marie-France

Excellent service at check-in and check-out. People were very nice. Good atmosphere. Very clean. We felt very secured. Hotel is very well located

Partner

10/10

Exceptional

21 Oct 2025

mary

Beautiful and cozy.

Self

10/10

Exceptional

21 Oct 2025

Olivia

Loved my room and the staff were super nice. Very convenient location to everything

4/10

Poor

17 Oct 2025

Elizabeth

I'm not sure why this hotel had such high ratings. We were only at the hotel for an overnight stay with an early flight in the morning. The location was great and felt very safe. But the hotel lacked some basic necessities. Our shower kept going back and forth between warm and cold water, there were no washcloths in the room, and the lights were so dim it was hard to see anything.

Partner

10/10

Exceptional

13 Oct 2025

Hayley

My husband and I stayed at Hotel Mercier for 4 nights (as part of a 12-day Europe trip from Toronto), and it ended up being one of our favourite stops.

We stayed in a Comfort Double Room, which was a great size, perfect for unpacking and feeling settled. I loved that we could put everything away, even our luggage cases, which kept the space uncluttered. The room was super quiet, which was amazing for rest, and the robes and slippers were so great to have. Another highlight was being able to check in early after our long overnight flight.

We loved having access to the Double Shift gym for a reduced fee—it’s a great gym and such a bonus to have while traveling. The location couldn’t be better either: right in the heart of Jordaan, so close to everything, but the hotel itself felt calm and tucked away.

A few small negatives: there was no fridge in the room, housekeeping usually came around 5pm (a bit awkward timing when you’re getting ready for dinner), and our room window didn’t look outside but into an interior hallway. That made the space darker than we would have liked.

Overall, though, the hotel was charming, comfortable, and perfectly located. We’d definitely recommend it and would happily stay again!

Leisure Friends

10/10

Exceptional

09 Oct 2025

Carla J

Great location and beautiful property! They keep the front doors locked, so I felt very safe. FYI, you can hear the bells ringing from the nearby church which is nice, but also takes some getting used to during the night. I would definitely stay here again!

Leisure Self

8/10

Excellent

07 Oct 2025

jennifer

Loved the room and hotel and location.

The only issue was that we had booked a queen bed and our room had side-by-side singles, which the woman at reception declined to change into a queen.

Besides that, the lobby far was fun and we had a wonderful
stay.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Catherine

Great boutique hotel 5 min to Anne Frank House and restaurants and a market and a bike rental nearby. Rooms large for European standards and area quiet . Overall service was excellent, special shout out to Camille for going over and beyond. Would definitely return!

Leisure Partner

8/10

Excellent

29 Sep 2025

aleksandr

Excellent location and staff service.
Rooms have no closet space and when two people stay for more than 1 night, this is extremely inconvenient.

Partner

10/10

Exceptional

26 Sep 2025

Barbara

Perfect area for walking, shopping and eating. Hotel clean and quiet, with very helpful staff.

Leisure Friends

10/10

Exceptional

26 Sep 2025

Becky

Cute, convenient

Friends_and_family Friends

10/10

Exceptional

12 Sep 2025

Laura

Comfortable room & bed. Friendly helpful staff. Great location.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Keegan

Staff were amazing and the location was perfect. Hotel was very comfortable and charming

Leisure Family

10/10

Exceptional

05 Sep 2025

James

Beautiful hotel, a hidden gem. Wonderful location in the Jordaan area. Staff were very friendly and helpful. Breakfast choice was varied and of high quality. Definitely go back at some point

Leisure Partner

8/10

Excellent

17 Aug 2025

Derek

Staff was great. Restaurant and bar area were nice, but limited. Rooms were pretty, but do not have any place to store clothing. There’s no closet, dresser, or shelves…only 6 hangers on a privacy screen.

Leisure Partner

8/10

Excellent

13 Aug 2025

Paula

The bed was very comfortable but the room is extremely small. I think 2 people would be very cramped. The desk staff were extremely friendly and helpful. They do not have any bellhops to help with luggage. I did not eat any meals there. The dining room is fine dining only and I preferred to eat in local cafes.

Leisure Self

8/10

Excellent

12 Aug 2025

luz

The beds are uncomfortable, the hotel has a musty smell, I think it's the carpets.

Leisure Family

10/10

Exceptional

04 Aug 2025

Jennifer

Awesome location and beautiful decor.
Would definitely stay here again.
Only complaint was that the room was smaller than expected and didn’t have a ton of hangers, or areas to hang clothes for both my partner and I. There was no closet… just a couple hooks on a decorative divider.

Leisure Partner

10/10

Exceptional

31 Jul 2025

Anna

Lovely interior design, excellent bedding, one of the best neighborhoods in town--right across from the 5 star hotel Pulitzer. Decent food. Easy access to anything I needed. Very happy with my stay.

Leisure Self

6/10

Pleasant

28 Jul 2025

Navita

The location is great. It is expensive but not many perks

8/10

Excellent

22 Jul 2025

Michael

Let’s get straight to it: the bathroom. Lord help me. The shower is complicated. Needlessly complicated. All we need is water coming out of a shower head with some reasonable level of water pressure.

Then there is the toilet, which is separated from the sink in another room. Picture it…you do your business but can’t wash your hands. At least not immediately. You have to go to another room to wash your hands. Imagine the germs on the door handle.

The other room with the sink and shower…it has no door.

And the toilet paper…is painfully rough.

This shouldn’t be that difficult. It’s just a bathroom.

That said, the bed was very comfortable. Pillows and bedding were excellent. And location was great.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Jane

Beautiful unique boutique steps from dining, shopping, canals.

Leisure Self

10/10

Exceptional

15 Jul 2025

Mauro

Great decor and style, in a convenient location

Leisure Partner

10/10

Exceptional

06 Jul 2025

Barbara

The hotel was excellent. Our room was very clean and comfortable. The staff was friendly and helpful. The bar and restaurant were very nice. Enjoyed our stay and will stay again if we return to Amsterdam.

Partner

10/10

Exceptional

30 Jun 2025

C. E.

Beautiful Bldg. Great location. Very nice room and bathroom. Loved it!

Leisure Family

10/10

Exceptional

16 Jun 2025

Cory

We had a great stay and will come back to stay here! Helpful staff and beautiful decor.

Leisure Family

10/10

Exceptional

12 Jun 2025

John

Beautiful hotel in a great area. The area is very safe and walkable. The staff was very friendly and helpful.

Leisure Family

10/10

Exceptional

08 Jun 2025

Pieter

The room was amazing and the staff very helpful and friendly

Leisure Partner

10/10

Exceptional

01 Jun 2025

phyllis

It was a beautiful neighborhood feeling. Steps away from the bustle of the Jordan section of Amsterdam main canals and roads. This section has the Anne Frank Museum as well as many cafes and shops

Leisure Friends

10/10

Exceptional

29 May 2025

Astrid

Fantastic

Great place, helpful staff. Very central but calm, and so stylish. Would definitely stay here again.

Friends_and_family Family

8/10

Excellent

25 May 2025

Pamela

When we arrived, the gentleman who welcomed us was less than friendly and didn’t tell us about the fact that we could get water, etc. however… Camilla, who we saw the next day was absolutely incredible. She explained everything and she was lovely and we could not have asked for a nicer person and so so helpful. It was just sad that our introduction to the hotel when we arrived was less than what we would’ve liked.

Friends_and_family Family

10/10

Exceptional

24 May 2025

Donna

Hotel Mercier is an excellent place to stay!

The hotel is lovely and is located in a great area close to all the sites and activities I wanted to do. The staff is excellent; very professional, efficient, and helpful. I really enjoyed the pre fixe vegan dinner and wine pairing the night I arrived.

I highly recommend this hotel to others.

Self

8/10

Excellent

24 May 2025

julia

The only thing we did not like was the flight of stairs inside our room (107). They are inconvenient with luggage and a safety hazard . The carpet color is very dark and the last step blends into the floor making if hard to see. The staff did offer to come to our room to carry our bags which was nice.

10/10

Exceptional

16 May 2025

Louis-Martin

Excellent stay in Amsterdam

Exceptionnally comfortable bed, great shower, clean room, great location.
Eould recommend without any hesitation.

Partner

6/10

Pleasant

01 May 2025

Rosemary

Poor room layout

The hotel is centrally located for exploring Amsterdam. The lobby and lounge were well decorated. We had a junior suite. The room had a poor layout. Very limited room for suitcases, etc. Bed was up a flight of stairs- very steep and dangerous. The shower was situated in the middle of the room with no privacy (clear glass shower door).
We requested a different room but they were unable to fulfill our request. Unfortunately, affected our stay in Amsterdam.

Partner

8/10

Excellent

30 Apr 2025

Yvonne

Great interior, great staff, very helpful. My only gripe was the lack of slippers in the bedroom and the weak shower

Leisure Family

10/10

Exceptional

23 Apr 2025

William

A comfortable place with a very accommodating staff and a good shower.

Leisure Partner

10/10

Exceptional

20 Apr 2025

Jane

Loved the small boutique atmosphere. Everyone was very friendly and accommodating. Bar was unit not vegan so did not dine. Lived the little extras like flavored water and mints at front desk area. Great location. Very walkable to all

Leisure Partner

10/10

Exceptional

14 Apr 2025

Jeff

Very nice hotel in the core of Amsterdam

10/10

Exceptional

08 Apr 2025

Kathleen

Great location, excellent service.

10/10

Exceptional

02 Apr 2025

Victoria

Really great location, Wonderful modern, well designed rooms.

Leisure Family

8/10

Excellent

30 Mar 2025

Julian

A wonderful stay - the entire staff are warm and welcoming and there is a massive sense of pride in how everything is delivered.

Leisure

6/10

Pleasant

13 Mar 2025

Clare

Enjoyed my stay at Hotel Mercier, good location and very cosy rooms with comfortable bed and soft bedding. Tasteful design and great dining room. Unfortunately the hotel would not accommodate my early arrival and I was left to sit in the lounge for most of the day. I was also a little disgruntled that people who arrived after me were being checked in whilst I was left with no room. I'd emailed prior so this was not good service. Would have happier customers if it tried to accommodate them more.

Leisure Partner

2/10

Poor

27 Feb 2025

LISA

DECEPTIVE DISHONEST ,BAIT&SWITCH ADVERTISING

As seasoned travelers who have stayed in hotels across Europe, we have rarely encountered such a misleading, dishonest, and disappointing experience as we did at Hotel Mercier.
First, we paid extra for a deluxe room, expecting a higher level of comfort. Instead, we were placed in a motel-style room outside the main hotel, where anyone walking by could see directly into our space. This was nowhere near the standard of a \"deluxe\" room and was blatantly misleading. When I requested to be moved, I was told the hotel was full and that I would have to wait until the next day—something that should have been disclosed upfront.
Unfortunately, overnight, my husband became very ill, and we decided to fly home to New York a day early. I spoke with Lazlo at the front desk, who clearly assured me that the hotel would not charge us for the unused night as long as Hotels.com agreed to waive the cancellation fee. Wanting to confirm, I immediately contacted Hotels.com, and they confirmed they had no issue processing the refund—as long as the hotel honored their agreement. Lazlo had already assured me they would.
However, after we checked out, Hotel Mercier blatantly denied this agreement, both to us and to Hotels.com. Hotels.com made multiple attempts to verify the information directly with the hotel, yet each time, Hotel Mercier refused to acknowledge what their own employee had promised. Instead, they dismissed the situation by saying Lazlo had made a mistake—completely disregarding the fact

Partner