Name: Mercure Paris Gennevilliers
Address: 3 avenue Des Louvresses Zac Des Louvresses, Gennevilliers, 92230, FR

10/10

Exceptional

28 Jun 2026

Jessica

All was ok only our bar fridge was blocked and we could not use it

Partner

8/10

Excellent

08 Jun 2026

REV SAMUEL

Good place to rest,except that the room amenities are just basic.

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Joyce

Clean room however A/C was not working and room was superhot at times

Partner

8/10

Excellent

19 Oct 2025

Gloria

Staff well trained to accommodate guests.

Leisure Family_with_children

2/10

Poor

29 Aug 2025

Satbir

Horrible Experience

This place was a nightmare to stay, there was no working ac in our room, we were able to get a room with working ac by after 11pm at night and we checked in by 6pm. I would never stay at this property or this chain again.

Friends_and_family Family

6/10

Pleasant

26 Aug 2025

Davinder

Not for family stay. Staff were friendly and helpful.

Leisure Family

8/10

Excellent

24 Aug 2025

Syed

It was a nice stay good staff and hotel

10/10

Exceptional

15 Aug 2025

Kwadwo

Friendly service

Brilliant stay and friendly staff.

Friends_and_family Family

2/10

Poor

11 Aug 2025

Mohammadali

Not a clean hotel.

6/10

Pleasant

25 Jul 2025

Albin

Bar staff terrible, lack of customer service

What did ruin this for me was the deposit 150 eur when we got there. The bar staff was absolutely shocking. We were a bit scared to ask for beer as the bar staff was terrible. They need to change their attitude. Will never book there again

Friends_and_family Family

4/10

Poor

22 Jul 2025

Arup

1. The reception staff lacked the experience to handle international clients and were frequently absent from reception desk throughout the day. 2. The property manager was only available for a few hours on certain days, making them largely inaccessible. 3. Instead of providing 2 double beds as per reservation, the hotel provided only 1 double bed and 1 uncomfortable sofa bed.

Leisure Family

4/10

Poor

07 Jul 2025

Jeremy

I trusted Expedia's recommendation and saw what I thought was a good deal. I knew we were going to spend a lot of money in Paris, with very limited time at the hotel, so we selected this hotel, and later regretted it. First of all, we arrived at 4pm, with reversations a week in advance, and we still had to wait almost 30 min for our room. They even switched our room as the original still wasn't clean. When we got the the room, it was fine at first...definitely nothing extravagant, but then we noticed black mold (see photo) all over the shower ceiling. I let the front desk clerk, but he stated it was the only room left. Also, it appeared they hadnt cleaned under the shower glass divider in who knows how long - nasty grime and mold there also. It was ashame as the staff appeared friendly from the little contact we had, but they did not reslove our concern.

Leisure Family

2/10

Poor

27 May 2025

Anastasia

When we arrived they had no room for us we had to wait for one to be cleaned it was 2 hours after check in the bar and room service was closed on weekends we had to leave a £350 security deposit which was more than the stay cost us when checking out I was advised it would go straight back on to my card as we didnt even eat there theybhave taken £42 from my card with no notification what it is for I am waiting for a response from the hotel

Friends_and_family Family

10/10

Exceptional

11 May 2025

Stacey

The property worked well for us, there wasn't much around the hotel though and had to travel for any tourist sightseeing.

Leisure Family

10/10

Exceptional

10 May 2025

Jocelyn

Very nice hotel in a very out of the way location. Perfect for transiting and very good for the price.

Leisure Family

2/10

Poor

08 May 2025

Verified traveler

Poor service will not be staying again.

The girl at reception was rude and not helpful at all. After checking in, we noticed we didn’t have enough towels and needed 2 extra pillows. I went to the reception to request what we needed but she simply refused to provide 2 extra pillows for the sofa beds. There was no reason given, she just said she is not going to provide the additional pillows with a straight face. Towels were provided 2 hours later after three trips to the reception, it was bizarre.

The worst part was the same girl from reception later knocked our door with pillows in her hand in the evening and I was obviously surprised but happy to see her with the pillows. She then responded saying oh, these pillows are for another room. It didn’t feel like we were staying in a 4 star hotel, we wouldn’t stay here again.

Friends_and_family Family

10/10

Exceptional

26 Apr 2025

Raima

Clean

2/10

Poor

24 Apr 2025

Ramona R

Clean your rooms and provide a
Clean and hygienic room. Train your housekeepers proper hygiene and how to clean rooms daily and change sheets. Upkeep needs so much help!

Leisure Family

2/10

Poor

24 Dec 2024

Abdurrahman

DEPOSIT FOR STAYING OVER :)

Terrible approach how we have to pay a deposit to stay in a hotel in 2024 asked for extra € but then to be refunded 2-7 days… first time ever seen this rule. 8 euros per person tax € euro car park fee … i should warn people to read every little print with this company to avoid further chargers…!

Friends_and_family Family

2/10

Poor

26 Oct 2024

Verified traveler

Bad experience, not staff fault

Door contact/key card was not working due to dead batteries which could not be change till 9am in the morning.

Additional tax were not explained prior check in, only found out after check out.

Otherwise, Staff were helpful and breakfast was decent.

Business

10/10

Exceptional

18 Jun 2024

Zaynah

Good overall

Overall it was good. No issues at all. Friendly staff and decent facilities.

Friends_and_family Family

10/10

Exceptional

12 May 2024

Michel

Enjoy very much 😊 my stay.

6/10

Pleasant

29 Mar 2024

Matthew

Below standard for a 4 star hotel

For a fairly new hotel it was tired, bathroom was damaged with a hole in the wall, shower fixings not attached, no double bed, just two singles pushed together and air conditioning turns off after 2 minutes. The only positive is the reception staff were friendly and helpful.

Friends_and_family Family

6/10

Pleasant

17 Oct 2023

Martin

Functional hotel out of town in commercial zone

Arrived Saturday night for rugby world cup. Checking easy. But, it was 2000 and the bar was shut. No tv (except in the room and that was almost impossible to change channels. No obvious open bars or eateries near, V attractive looking McDonalds but no TV. Walked for 20mins and found great restaurant with TV and the best steak I've had in years. Le Grandel. Public Transport from the hotel is by bus which is on the doorstep but it's a long ride to most places.

Friends_and_family Friends

10/10

Exceptional

11 Sep 2023

JOÃO

Everthing perfect

8/10

Excellent

01 Jun 2023

ERRICK

Great option if you’re attending an event at stade de France, otherwise it’s pretty far from the city and traffic will make the commute time quite significant. The room was decent, i felt safe, the accommodations and amenities were pretty minimal. Perfect option if you’re traveling internationally and on a budget.

Leisure Self

8/10

Excellent

14 Oct 2022

Willebaldo

Good

4/10

Poor

01 Jul 2022

Mohammed

Not what I expected

6/10

Pleasant

25 Jun 2022

Verified traveler

Awful experience

Would definitely not recommend this hotel.
They charged on my card without telling me what’s it about, and I asked what they charged me, and the staffs kept avoid the liability by saying they’ll ask their colleagues. Second, we requested for bottle of water, as they only provide us on day 1, whereas we stayed at the hotel for 5 days. None of the other days they gave us any water although we’ve been requesting it. Third, this hotel is too far from the city center, took us more than 30 minutes by Uber. Forth, the staffs at this hotel are not helpful at all and kept on avoiding their responsibility.

Friends_and_family Family

6/10

Pleasant

30 May 2022

Ong

Nice clean and quiet. Out of the way if you are a tourist.

Leisure Self

10/10

Exceptional

25 Apr 2022

Kate

Great hotel

Leisure Family

6/10

Pleasant

11 Mar 2020

Kathrin

Nice & functional room & efficient check-in BUT.. very limited choice for the evening meal in restaurant (2 choices for main) and the food was quite unpleasant. Unfortunately somebody set the fire alarm off at 3am by smoking in their room. Whilst this was not the hotel's fault, I didn't feel reassured by the way they dealt with it. There seemed to be one person on staff trying to sort the alarm out, get the lifts running again (failed) and eventually tell people what was happening. He did his best but I felt there should have been more staff on hand.

Business

6/10

Pleasant

09 Mar 2020

Verified traveler

The staff was nice and helpful but there weren’t any entertainment shows in English other than news, we didn’t get water and there weren’t any wash cloths nor did the shower drain work. Everyday water was on the bathroom floor.

Leisure Family

8/10

Excellent

13 Feb 2020

burak

Good place

Great breakfast, good room, but under the bed was full of dust balls. Should take more care for cleanliness. Staff are very friendly and helpful. I have stayed several times and am happy overall.

Business

6/10

Pleasant

06 Jan 2020

Verified traveler

The location is quite far from the city centre for tourist purposes

Leisure Friends

10/10

Exceptional

18 Oct 2019

Natasha

Great Place!

Very nice! Windows could use screens but other than that a great stay.

Friends_and_family Family

10/10

Exceptional

03 Sep 2019

Verified traveler

Hôtel Mercure Paris Gennevilliers, in a great area - close to metro and nice and clean.

6/10

Pleasant

30 May 2019

Peter

Clean and comfortable, but limited restaurant menu and nothing in the immediate area apart from Thales.

6/10

Pleasant

20 Apr 2019

Ahmed

Not I’ve expected to be especially the breakfast!

Family

10/10

Exceptional

14 Jan 2019

Tutu

Staffs were very pleasant. Simple and quiet place to stay. Bus transportation right in front of the hotel to the train station on 'week days' was very convenient. Breakfast was ok.

2/10

Poor

01 Jan 2019

Verified traveler

Sewage smell coming from the bathroom which we complained about on several occasions and also found a 3 inch sewing needle covered in blood from top to bottom in our bathroom - We were advised that we were going to be moved rooms which never happened and then advised that the maids were ‘personally sent to clean our room by the manager which also never happened’

6/10

Pleasant

15 Nov 2018

Helena

Too far from Paris for a tourist.

This hotel is quite a distance from Paris, while it is rated 4 stars, we were not impressed with the standard of room and services. A very basic hotel. Getting to and from Paris from this hotel costs about 30€. Was not very impressed that we were awoken at 5:30am by a false fire alarm and no offer of recompense. Had to ask for free breakfast.

Family

10/10

Exceptional

04 Nov 2018

Anil

We had a good time we wish we will come again to stay there thanks

8/10

Excellent

25 Oct 2018

Martin

Newish , clean hotel, nice room , good shower , breakfast extortionate at 17 €

8/10

Excellent

04 Oct 2018

Joshua

St Denis Mercure

It was Fashion Week and the Ryder Cup so had to book further out from the center of Paris than usual. The Mercure was clean and the staff was great. Note that the menu in the restaurant is limited and they don't have English menus which is fine for me.

8/10

Excellent

03 Oct 2018

Dinu

Convinient

Very conviniently located close to Thales. Reasonably comfortable. Staff very friendly.

8/10

Excellent

01 Oct 2018

Joshua

Mercure St Dennis

Great staff, but further outsides of Paris than anticipated, and the cost of ubering racked up.

10/10

Exceptional

20 Jul 2026

Céline

Un personnel très accueillant et bienveillant. Un point fort : proximité du Stade de France

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Thierry

Chambre spacieuse, très propre confortable, petit déjeuner vraiment copieux hôtel, je recommande fortement

Self

10/10

Exceptional

12 Jul 2026

MAXIME

Top
Par contre pas de bornes électrique pour la voiture c’est nul

6/10

Pleasant

08 Jul 2026

Frédéric

Accueil peu chaleureux surtout le week end, consignes sur la chambre non respectées, pas de mini bar ni de mini frigo, bar fermant très tôt….. où sont passées les 4 étoiles….

Partner

10/10

Exceptional

30 Jun 2026

Laurent

Très bon hôtel dans l’ensemble, dommage qu’il y ait des traces d’infiltration au plafond et que les draps n’étaient pas complètement clean. Le frigo est inutilisable.
L’emplacement est au calme, non loin du stade de France, très pratique

Partner

6/10

Pleasant

19 Jun 2026

Costel

Hôtel bien mais mal placé

10/10

Exceptional

19 Jun 2026

Daniel

2ieme fois dans cet hôtel et rien a redire sur les services.

Self

8/10

Excellent

08 Jun 2026

Jaslie

Tout était propre et l'équipe très serviable.
Seul bémol 1 peignoir, 1 paire de chaussons, pour une réservation de 2 personnes, et usure au niveau de la porte de la douche. Sinon tout était OK!

10/10

Exceptional

07 Jun 2026

Sylvie

Tout etait parfait lors de notre séjour

Partner

8/10

Excellent

06 Jun 2026

JEAN GALBERT

RAS.
Tout s’est parfaitement bien passé

6/10

Pleasant

01 Jun 2026

Nathalie

Moyen niveau accueil l’ensemble c’est plutôt correct

Self

10/10

Exceptional

18 May 2026

Thierry

Chambre très spacieuse et très propre personnelle, très accueillant petit déjeuner très copieux. Je reviendrai avec plaisir seul bémol quand on veut mettre le chauffage en mode chaud ça sort froid mais sinon le reste tout est impeccable. Je recommande fortement.

Self

10/10

Exceptional

17 May 2026

Raphael

Ras

Family_with_children

10/10

Exceptional

01 May 2026

Ketsia

Trop cool

Friends

8/10

Excellent

11 Apr 2026

Christian

sejour agréable

Partner

10/10

Exceptional

17 Mar 2026

Salem

Chambre agréable

Self

8/10

Excellent

16 Feb 2026

Halima

Kamer was in orde,enkel de peignoirs ontbraken maar in de plaats daarvoor heb ik de parking niet moeten betalen

Self

2/10

Poor

28 Jan 2026

Lira

Le petit déjeuner et le dîner n’étaient pas bons. J’ai eu mal au ventre.
Les serviettes sont très fines.

10/10

Exceptional

15 Jan 2026

Thomas

Oui

Business

8/10

Excellent

15 Jan 2026

FABIEN

.

6/10

Pleasant

19 Dec 2025

Veronique

l 'hôtel est trés bien mais l'accueil n'est absolument pas professionnel. Jeunes gens s'amusant bien entre eux certes mais politesse vraiment minimale aucune information sur la Wifi, le parking.... Heureusement que j ai reçu un mail me donnant les infos. par contre, l'accueil à la sortie a été bien.

Friends_and_family Friends

8/10

Excellent

14 Dec 2025

Klaus

Frühstücksbuffet war ausreichend, Restaurant hatte leider am Freitag Abend geschlossen, obwohl auf der Internetseite steht, geöffnet von Montag bis Freitag. Das war etwas schade. Sehr Freundliches Hotelpersonal und hilfsbereit.

Leisure Family

10/10

Exceptional

02 Dec 2025

Herve

parking appreciable

Business

6/10

Pleasant

30 Oct 2025

Amar

Limite

Business

4/10

Poor

20 Sep 2025

SIRLENE B

Ar condicionado quebrado, limpeza superficial, acúmulo de sujeira no ambiente.
O hotel tem um bom quarto,
Mais precisa melhorar a manutenção !

Friends_and_family Family

6/10

Pleasant

25 Aug 2025

Karim

Sejour paris mercure

Quelques loupés niveau nettoyage et surtout dans l´ascenceur collant pendant 2 jours et pas nettoyé....pour un 4 etoiles, c'est rédhibitoire !!!!!
Donc à revoir, sinon bon accueil et équipements fonctionnels mais salle de petit dejeuner avec les tables trop hautes...

Friends_and_family Family

4/10

Poor

10 Aug 2025

Maiwenn

4 étoiles...filantes

Un quatre étoiles qui a surtout brillé… par son absence de service. À l’arrivée, aucun accueil (peut-être que le réceptionniste était en vacances dans l’une des étoiles manquantes). La “chambre avec deux lits doubles” était en réalité un lit double et un sofa fatigué qu’il fallait soi-même préparer, sans oreillers et avec une couette trouée, histoire de profiter du charme du camping… à prix hôtel de luxe. Serviettes tachées, liquide collant sur les tiroirs, déchets sous le sofa : un vrai safari urbain. Et pour parfaire l’expérience, une taxe de séjour de 8,45 € par personne et par nuit… sans doute pour financer la chasse aux oreillers disparus.

Friends_and_family Friends

8/10

Excellent

08 Aug 2025

sahand

Nice👍

Leisure Family

4/10

Poor

27 Jul 2025

Milada

L état des matelas était plus que déplorable, il y avait encore des affaires des précédents voyageurs dans le frigo. Il n'y avait plus de savon shampoing et démêlant dans les distributeurs de la salle de bain. On a retrouvé une assiette cassée dans la chambre. On a prévenu la réception et à notre retour en fin de journée seul les lits avaient été fait. Cet hôtel ne devrait pas faire partie de la chaîne Mercure.

Leisure Family_with_children

6/10

Pleasant

26 Jul 2025

Michael

Fint hotel med hjælpsomme mennesker, der dog ikke alle taler for godt engelsk, men det gik alligevel! Hotellet er i god stand og fint indrettet, men beliggenheden er desværre ikke så god som forventet. Der er ikke noget i nærheden af hotellet og det offentlige transport var udfordret, så vi måtte bruge uber hver dag, for at komme frem og tilbage.

Friends_and_family Family

6/10

Pleasant

05 Jul 2025

Annica

Dejligt hotel, tæt på transport til Centrum.

Dejligt hotel, god service med glade medarbejdere. Ligger godt, MC D tæt på samt tog station med tog ind til Eiffel Tårnet. Menget nemt at komme rundt. Værelset var lidt slidt, med sæbe holder der faldt af væggen, køleskab/skuffe virkede ikke. Men ellers pænt og rent.

Friends_and_family Family

6/10

Pleasant

27 Jun 2025

Oskar Andreas Rainer Eberhard

Unser erstes Zimmer war nach dem Check-In nicht gereinigt worden. Schmutz und Haare waren auf den Betten und das Bad wurde ebenfalls nicht gereinigt. Nach einer Beschwerde an der Rezeption haben wir unkompliziert ein anderes Zimmer bekommen. In diesem Zimmer funktionierte die Klimaanlage leider nicht. Demnach wollten wir auch nicht in diesem Zimmer bleiben und gingen wieder an die Rezeption. Nach einer Entschuldigung des Personals erhielten sofort ein neues Zimmer. In diesem war alles zu unserer Zufriedenheit.
Eine gute Anbindung an die Bahn gibt es auch, denn der Bahnhof ist nicht weit entfernt vom Hotel.

Leisure Friends

8/10

Excellent

25 Jun 2025

Marie

Accueil moyennement agréable. Ne voyant pas mon paiement pourtant bien effectué via hôtels.com, la dame semblait sceptique à m'accueillir.

Business

4/10

Poor

21 Jun 2025

Gerson

El aire acondicionado es demasiado caliente no te permite colocarlo más frio

Leisure Partner

10/10

Exceptional

07 May 2025

Dorinda

Matelas confortable, pas de bruit, parfait

Friends_and_family Family

4/10

Poor

26 Apr 2025

meeraa

Das Familienzimmer war so unsauber. WC Wände Katastrophe. Im Bett konnte man kaum schlafen, weil es so gejuckt hatte.
Wir waren nur zum Übernachten dort. Bilder und Realität waren leider sehr verschieden. Schade, dass Mercure diesmal bei der Qualität versagt hat.

Leisure Family_with_children

8/10

Excellent

09 Apr 2025

david

Tarifs taxe

10/10

Exceptional

01 Jan 2025

JOANA

Wunderbar sehr schön sauber und freundlich

Partner

8/10

Excellent

17 Nov 2024

Antoine

Sejour convenable petit ddjeuner trop excessif

Friends_and_family Family

8/10

Excellent

17 Nov 2024

jerome

Chambre correct mais sans plus.
Trace d humidité et douche abîmée mais signalé a la réception
Petit dej à 20 € non justifié. Quantité en manque

4/10

Poor

20 Oct 2024

Emeric

HONTEUX

J ai réserver cet hôtel 2 nuits pour ne plus sortir le soir après une journée en plein air fatiguant et là surprise on nous apprends que le bar et le restaurant est fermé le week-end. Il serait important de le préciser de manière bien visible étant donné qu il faut reprendre obligatoirement la voiture de longue minute pour aller se restaurer. De plus le parking est payant 9€ par jour alors qu’il est impossible de s’égarer à l extérieur s est honteux !!! Sachant que je séjournais avec 2 jeunes enfants. Pour la blague parking partagé avec ibis budget qui accueille une clientèle de travailleur étranger douteux ( ils pense que le parking est leur jardin ) qui je pense ne doit pas payer le même montant !!! Pour finir une taxe de séjour de 8,5€/ par jour par personne soit la
Modique somme de 68€ de taxe pour 2 jours !!! La literie est quand même bien dommage de n avoir qu un pauvre petit oreiller par personne de même pour les serviettes de toilette. Je déconseille vivement cet hôtel surtout pour le prix de la nuitée ! Pour info j effectue régulièrement des déplacements pro, j ai l habitude d aller dans cette chaîne d hôtel mais celui la est à fuir.

Friends_and_family Family

6/10

Pleasant

11 Oct 2024

Verified traveler

Ce n'est pas ce qu'on attend d'un 4 étoiles

Friends_and_family Family

10/10

Exceptional

06 Oct 2024

Marie ange

Pro

Pro

Business

10/10

Exceptional

31 Jul 2024

Zead

Småbarn familj bilresa

Barnvänligt och fransk frukost blev favorit hos barnen.
Väldigt bra med att de har egen säker parkering som kostade 9€ per dag

Friends_and_family Family

10/10

Exceptional

22 Jul 2024

Zead

Småbarn familj bilresa

Barnvänligt och fransk frukost blev favorit hos barnen.
Väldigt bra med att de har egen säker parkering som kostade 9€ per dag

Friends_and_family Family

6/10

Pleasant

26 Jun 2024

Florent

Bien mais le service bof

L’hôtel et les chambres sont biens
Par contre le bar qui est sensé fermé à 23h et constamment fermé avant 22h voir 21h
J’y vais régulièrement pour le travaille et je trouve que les prestations ne sont pas à la hauteur d’un mercure 4*
Autrement les chambres et hôtel sont biens

Business

8/10

Excellent

22 Apr 2024

Hicham

Très bon séjour, équipe très accueillante, parking sécurisé.
Le restaurant est très propre, petit bémols sur l’humidité dans la salle de bain et les joints qui peuvent être mieux entretenu.

Friends_and_family Family

10/10

Exceptional

07 Apr 2024

FABIENNE

Parfait, juste un peu d'humidité dans la salle à manger de bain.

Friends_and_family Family

10/10

Exceptional

15 Feb 2024

Baptiste

Bon hébergement, manque prise elec pour recharger kes véhicules électrique

Business

8/10

Excellent

28 Dec 2023

Millicent

Tres bien

Parfait 👍

Friends_and_family Family

4/10

Poor

24 Nov 2023

François-Xavier

A mon arrivée la clé de ma chambre n avait pas été active donc retour réception avec les bagages. Ensuite il a fallu présenter au moins 20 fois la carte pour que la porte s ouvre puis au bout de 2 heures un changement de chambre car le chauffage ne fonctionne pas. Vraiment dommage…

Business Self

2/10

Poor

13 Sep 2023

J.

There have been bags and make-up stolen from my room in the hotel. I have confronted them and ask to check video cameras and the hotel refuses. The value of my stolen stuff is about €7.000,- and I will make a case out of it.

Business

6/10

Pleasant

24 Jul 2023

Delphine

La chambre était très bof, la clim ne fonctionnait pas ils nous ont laissé un ventilateur à disposition. Pour un hôtel 4 étoiles je trouve cela moyen

Leisure Family