Orion
Positive: Room was clean
Negative: For a family of 2 adults and 3 children (including a 2 year old baby), I originally booked a family room and was told that the room will have double bed, a sofa bed, and a baby cot. However, they originally put us to a room with with just 1 double bed and a baby cot. When I went down to show them the original booking made via expedia, they apologised and put us in a different bigger room with 1 double bed and a sofa bed. Whilst this was a better suited room for us, it meant that our 2 year old baby had no baby cot to sleep in and had to sleep with us. The worst thing was that upon checkout, on the next day, they told me that they had to charge us €20 extra which they took from the deposited amount I paid when first checking in, and just refunded the rest. This is a pure theft and robbery and I am unhappy about it.
Negative: For a family of 2 adults and 3 children (including a 2 year old baby), I originally booked a family room and was told that the room will have double bed, a sofa bed, and a baby cot. However, they originally put us to a room with with just 1 double bed and a baby cot. When I went down to show them the original booking made via expedia, they apologised and put us in a different bigger room with 1 double bed and a sofa bed. Whilst this was a better suited room for us, it meant that our 2 year old baby had no baby cot to sleep in and had to sleep with us. The worst thing was that upon checkout, on the next day, they told me that they had to charge us €20 extra which they took from the deposited amount I paid when first checking in, and just refunded the rest. This is a pure theft and robbery and I am unhappy about it.
