Hôtel Marie-Louise

2/10

Poor

27 May 2025

Juventino

Cannot bring food into property wasnt like the photos

2/10

Poor

21 May 2025

Adeeb

The location was the only good thing.

They will charge 300MXN in cash and call it a government tax. You can not claim that back with expedia since they don't provide a recept. The

The beds were itchy and the sheets weren't clean, had stains on them. No hot water so you'd have to take your showers during the daytime when the temperature is hot.

Leisure Partner

10/10

Exceptional

07 Sep 2024

gurinderjit

EXCELLENT

6/10

Pleasant

19 Aug 2024

israel

u get wat u pay for

Leisure Family

6/10

Pleasant

24 Jul 2024

Nancy

The restaurant was not available for dinner.

Leisure Self

10/10

Exceptional

24 Jun 2024

Semoine

Awesome

2/10

Poor

26 Apr 2024

Marina

Terrible. It's not clean. Creepy guy at front counter speaks no English. No food or booze allowed up to the rooms.
I pre-paid for a week, but didn't even stay one night and they wouldn't refund me even a portion of my payment.

Leisure Partner

2/10

Poor

19 Apr 2024

Gagandeep

Bad room, no any English speaking person, not clean

10/10

Exceptional

16 Mar 2024

Rashedul

This place is old and cheaper. But it’s a great place for a good night sleep

6/10

Pleasant

12 Mar 2024

Shawn Christopher

Fairly nice and clean and good for a cheap price. Nice staff but would be better if had staff that spoke English. Wi-Fi didn’t work well. Bottled water should be provided free. NO extra amenities. Would be nice to have a small refrigerator in room. NIce location if you want downtown, has a few good restaurants nearby. Would be nice if TV had some English options or at least English subtitles, I couldn’t get TV to do any English. Having English speaking staff at front desk would be helpful. I would come back if I came back to town.

Leisure Self

2/10

Poor

28 Feb 2024

Verified traveler

night manager unwilling to give a decent room

The male night manager Made me sign an agreement that said there would be no drinking in the room and refused repeated requests to give me a room in a better location of the hotel. Rooms in the inside hallway have a window that opens to the hallway so in effect, these rooms don't have a window as the window is open to anyone to see if walking down the hallway. You need to keep curtains closed for privacy.

Self

8/10

Excellent

04 Feb 2024

Kenyon

It was very lovely and convenient for all amenities

8/10

Excellent

14 Jan 2024

Julia

If you want to explore cancun its a good area. Staff was friendly.

8/10

Excellent

02 Jan 2024

Brian

Located centrally, easy access to numerous restaurants and facilities eg: gyms, bus services to many other towns, e.g: Tulum, Playa Carmen.

Leisure Self

2/10

Poor

26 Dec 2023

Mohammad

Just run away from this place.
Better to spend the night at jail cell than this place

Leisure Self

6/10

Pleasant

20 Dec 2023

Zeel

When you include breakfast , they give limited breads to eat and when you ask for parking they say they have only 5-10 spots if it’s full , it’s full no other way to park. And the staff don’t understand English at all.

Leisure Partner

2/10

Poor

16 Dec 2023

Rigoberto

Mala actitud de la chica de recepción y los accesorios como regaderas y lavamanos falta de mantenimiento

2/10

Poor

14 Dec 2023

Nelson

Not a well kept hotel

My room smelled like all guests smoked in there. Cigarrttes burns on comforter. Dirty looking room. AC did not work. Only one receptionist at Front desk. I know it was a cheap... one night kind of hotel but it is in really bad shape. I stayed in other hotels for $30-35 night and were humble-basic but clean.

Self

10/10

Exceptional

08 Dec 2023

David

Very nice stay so far

Leisure Partner

4/10

Poor

01 Dec 2023

Luis

Extremely noisy at night by other guests speaking on the phone and front desk doesn't do anything.
Some people smell really bad and they are hanging around the hallways and at the front desk. Disgusting

Leisure Partner

10/10

Exceptional

09 Oct 2023

Cassandra

Good price and nice place to stay

2/10

Poor

24 Sep 2023

Rayner Charles

They are better options then this there. Avoid at all cost. Staff are rude, you’re not allowed water or food in the rooms. They charge you extra for basically anything. Just avoid!

Leisure Partner

2/10

Poor

30 Aug 2023

Maen Esther

Worse experience ever. The room we stayed at was dirty, peed in the sheets, hair all over the bathroom. Room was never clean, the roof was leaking, not hot water in the shower ( never fixed while in our stay) customer service had a very bad attitude. Never come back to this place again

8/10

Excellent

17 Jun 2023

Antelmo Efren

Convenient location to enjoy the local life

Leisure Family

2/10

Poor

02 Jan 2022

Seth

We paid in advance for two rooms at the airport after our flight was cancelled. We arrived at 1AM and were told there were no rooms. The man stayed behind the desk and wouldn't let us in the door or help us book elsewhere. Our transport left us on the sidewalk.

Leisure Family

2/10

Poor

16 Dec 2021

Aziz

The staff was very rude. The door in my room didn't close from the inside.

Leisure Self

8/10

Excellent

21 Feb 2020

Verified traveler

This is a nice budget hotel located in the Mexican district. The staff are lovely. I showed up at 11am way before my 3pm check in and they gave me a room right away

Leisure Friends

8/10

Excellent

08 Feb 2020

Verified traveler

Close to central. Mould in room on ceiling. Otherwise...staff nice and hotel is inexpensive

Leisure Friends

10/10

Exceptional

18 Jan 2020

allan

Surprise in good location for downtown Cancun

Friendly and helpful staff

Self

8/10

Excellent

07 Feb 2019

allan

Good location, close to palapas Park

Nice quiet room, they moved me to a more quiet room from the previous night

4/10

Poor

02 Feb 2019

allan

Don't stay in #301

Asked for a quiet room and got put above the pool pump which ran all night so had to take sleep 😴 meds to get to sleep, next night different room and much better

8/10

Excellent

07 Jan 2019

Verified traveler

Location
Convenient for transportation
Friendly staff

Family

6/10

Pleasant

05 Jan 2019

Verified traveler

It is centrally located. Close to bars, must go to restaurants, the R 6 bus that goes to Puerto Juarez stops in front. Staff is also knowledgeable about Cancun.

Leisure Self

6/10

Pleasant

23 Nov 2018

Neil

I liked that while this Hotel is downtown, the reception people spoke enough English to answer questions ,etc. They are very friendly and smiles come easy.
I liked that they had real 2 key style safety deposit boxes behind the counter.
I never bother to use them but this hotel had no deadbolt, no chain, and marks around the outside of the door jam, where people had been sliding something in to push the single lock back. Oh , and no chair to jam under the door knob to prevent entry while sleeping.
This Hotel like most I stay at shows signs of neglect, but the rooms are clean and you get hot water ,unlike several, plus the a/c works.
I enjoyed the free breakfast of 3 slices of toast, real orange juice and coffee .
For anyone wanting to stroll over to Mercada 28, this is a 10 minute walk ( but all it is ,is a giant flea market with the usual junk gift items ,cafes, and people calling you in to buy there wares ) and maybe worth a onece in a lifetime look.
If you buy anything don't pay anymore than a third of the initial price .
But back to the Hotel, I'd stay there again, but like to try different ones with each visit

8/10

Excellent

18 Sep 2018

Wanda

Nice hotel close to the beach and stores .. safe town lots of transportation

8/10

Excellent

09 Mar 2018

B.W.

Bargain Priced for Cancun

Basic clean and comfortable rooms. The rooms and the hallways are pretty dark, but hey, you're in Cancun and not hanging around the hotel anyway. Close to the Ado bus station, and it's a pleasant walk to the beach (provided you know your way around town). The WiFi only works in the lobby or by the pool, and the most reliable source was from the hostel across the street. When I was there they had a policy of having the maid turn off the AC each day, and you would have to go to the front desk to have it turned on again - it made me feel like I was being a nuisance, but the staff was happy to come by. The neighborhood is fine - I was out and about at four a.m. a couple of nights, and had no problems.

8/10

Excellent

07 Mar 2018

David

Satisfied overall

I stayed here only one night before flying back to the states the following morning. I didn’t stay in Cancun during my travels. After traveling for three weeks throughout the southern part of Quintana Roo along the coast of the Yucatán, I needed to only stay in a hotel in Cancun for one night before flying back. Hotel Maria de Lourdes was exactly what I was looking for in my one night stay. Customer service was on point. I interacted with a very friendly older man behind the front counter and a young man who helped turn out the AC unit in my room. The place was quiet, clean and pleasant which was precisely what I was looking for.

6/10

Pleasant

29 Jan 2018

Rolando

Nice hotel with very good ubication. Pleasant stay

The only thing I have to inform here is the hotel does not have CCTV and I think it´s really important that cuality in any hotel. Sorry for my english, I´m from Cuba and I speak spanish. Maybe a little low noise for the cars circulating in front off the hotel. I don´t have any other complain. For this hotel.

6/10

Pleasant

04 Jan 2018

Lisa

Great staff but there was poop in the toilet

Not the cleanest hotel (there was poop in our toilet when we got there) but very helpful staff and solid breakfast.

6/10

Pleasant

05 Jun 2017

Jay

OK for overnight, but not for a vacation

A/C did not work. TV did not work. Very noisy. Not dirty but in a general state of disrepair. WiFi did work. Neighborhood is semi-rough but safe (?). Might be OK for a short overnight stay, but I wouldn't recommend it for any type of vacation.

10/10

Exceptional

30 Apr 2017

Verified traveler

Best buy I have had on this trip

It was great for the price

8/10

Excellent

29 Apr 2017

Verified traveler

Exellent

Older hotel with nice clean rooms excellent wifi and good room service in a very good location.

4/10

Poor

23 Apr 2017

Jenny

No stay more than one night!

If you have an emergency take it, but no more than a night. The room had a weird smell, beds didn't look clean, washroom didn't flush properly. We preferred do not take a shower there nor use blankets.
Great location, free parking and WiFi.
They will start renovation they said... I wish the best because the hotel needs it!

2/10

Poor

25 Mar 2017

Verified traveler

Central but Room Less Than Desirable...

Ok if you are looking for something inexpensive in the El Centro of Cancun. Room was dark and gloomy. No window with outside access. The room had a musty smell but seemed clean. No window with outside access.

8/10

Excellent

15 Mar 2017

Verified traveler

Decent hotel downtown, close to social park

The pool was kept well clean, the cleaning staff was timely. The breakfast at the hotel was extremely reasonable and tasty, but I would recommend leaving ample time as the staff in the kitchen moved pretty slowly. The staff was responsive and kind, despite the language barrier. There was an odd experience the first day when several male staff members watched my friends and I in the pool, which was uncomfortable.
The park a block away from the hotel was recommended by a taxi driver. There were souvenir kiosks, sit down restaurants, and food stands.

4/10

Poor

07 Mar 2017

Jim

Stayed here years ago & enjoyed it

Hotel is in poor repair, dirty & not a place I would ever consider using again

8/10

Excellent

27 Feb 2017

Timothy

Good hotel for a short stay

A nice hotel for a short stay in Cancun. Away from the Hotel Zone but near to the ADO bus station (a 5 - 10 minute walk away). Plenty of shops, eateries and restaurants nearby. Kind staff who will look after bags for you etc. for free (although English is not spoken so brush up on your Spanish!). Hotel is nice but rooms are a bit 'worn' i.e. it could do with a make over. A good place for a short stay while passing through Cancun.

2/10

Poor

26 Feb 2017

Verified traveler

My mastake is I paid all , that place 1 star too much for it, for one night just 1 night not more

8/10

Excellent

23 Jan 2017

Stella

Great value

Well located in downtown Cancun. Rooms are clean.
Very happy with our one week stay. Definitely will return with my entire family next year.

4/10

Poor

04 Jan 2017

Krista

More a hostel then hotel

Was a struggle when reception didnt speak English. Wifi was only good in the lobby. Not much open near by at 1030pm.

8/10

Excellent

23 Dec 2016

Edwin

Decent

Good for one or two nights. Pool was clean. Lots of good eats within walking distance. Only minor downside was the bit of dust on the ceiling above the fan.

6/10

Pleasant

22 Dec 2016

Andrew

Everything lacked maintenance. Lots of little things wong. Room was cool. Staff was very good. Beds were comfortable.

Partner

6/10

Pleasant

10 May 2016

Verified traveler

A good base camp in old downtown

We have stayed here 5 times, a week each time, over the past 25 years. This is where the Mexican middle class stays in Cancun. The 3 story building is getting old but so am I. They don't have a bar any more and the restaurant is only open for breakfast. There are plenty of both in short walking distance. There are a lot of shops in close proximity. There are several parks near the hotel where there are fiestas every weekend. Mercado 28 is 6 or 7 blocks away and has everything you would expect from a Mexican Mercado. We will stay here again...
.

6/10

Pleasant

25 Mar 2016

Verified traveler

Maintenance problem

Our Air Conditioning equipment was spilling water in the room, we claim, they changed our room with same result.
But, they repair the system next day.
Why they didn´t repair the problem before our arrival?

Partner

6/10

Pleasant

11 Mar 2016

Randy g

central economy room

close to ADO bus station, markado 28, entertainment and cafes.

Partner

8/10

Excellent

04 Mar 2016

Milos

This hotel is great for those on a budget. The staff is good, but only spanish. The some rooms are a bit small, very old, but very clean! Also, we always had hot runnig water. I would reccomend this hotel to anyone who like us had a very tight budget. Its in the downtown area so you have to take the bus to go anywhere.

Family

6/10

Pleasant

19 Jan 2016

Robert

Just what \"I\" needed

The hotel was just what I needed. Came from Havana to Cancun and had an afternoon flight the following day. Got the room on Hotel.com on the internet from the airport for $31.00. Don't be intimidated by the \"Taxi Mafia\" they want $65.00 each way to take you centro Cancun. The bus is very comfortable and relaxing for $4.00. A cab ride from the bus station to the hotel was also $4.00. Being I had just a carry on, and it was a beautiful day I walked to the bus station the next day to go back to the airport. The room was nice but when I went over to the curtains and pulled them open expecting to see a view, I was looking at a hall way at more rooms. I didn't mine at that price, but if you use this hotel you may request a room with a view. There was plenty of restaurant's with all kinds of good Mexican food, mariachi bands and awesome margarita's. Also food stands all over with more authentic Mayan style foods. In the morning I had a breakfast by the pool, plenty of coffee, toast, eggs and of course beans. It was $2.50.

8/10

Excellent

02 Jul 2015

Sherman

Overall Happy.

Checking in and out was very easy. The front desk was always there to help. The housekeepers were even nicer even though I had a few crazy nights (It is cancun you know). The room is standard for a traditional Mexican hotel and there is water in the hallways for drinking but there is no ice. This is not a five star hotel. I read an earlier review about leaves being in the pool (and this was true) but it's because it's impossible to keep them out. I saw them clean it when I was there but there are ton of plants there.

I had a good experience and would recommend this hotel to anyone even though it's not some beach palace. It did me well and I was there for 8 days.

8/10

Excellent

10 May 2015

Brett

Downtown fun!

My girlfriend and I wanted to stay downtown for half of our trip and I would say this was the most bang for your buck! Close to authentic Mexican food and partying.. We loved it and would recommend this place to others

Partner

4/10

Poor

28 Apr 2015

Lance

Review of Hotel Maria De Lourdes, Cancun

Hotel Maria De Lourdes was not in a great part of downtown Cancun and a bit too far to walk with luggage from the ADO station. The room was clean, however, needed repairs. The first day there, we had no hot water. The 80s shower enclosure was corroded and leaked water all over the floor. The toilet paper spring mechanism was missing so they just place the toilet paper on the back of the tank. The bathroom door wouldn't stay shut. One of my pillows had no actual cover on the pillow and the maids just shove the raw batting material into a pillowcase. The A/C unit has no temperature control so its either freezing in the room or if its off, sweltering hot. I won't ever stay again at this hotel and cannot recommend it to anyone.

8/10

Excellent

20 Mar 2015

nigel

central downtown

stayed three nights, wanted a hotel away from monster beachfront resorts and near the market and restaurants downtown

6/10

Pleasant

19 Jan 2015

Ian

Not bad for the price, but . . .

This hotel was adequate for the price. I spent my first three nights there, just to get oriented. I like the surrounding area, within five to twenty minute's walk of many restaurants and Mercado 28. The wifi was hit and miss. There is a cute, little pool area, but because of the trees above, it would not be suitable for suntanning. In fact there were no chaise lounges or anything to lie on, just a few chairs and a couple of tables around the pool. The main problem for me, however, is that they use some kind of camphor or something in the bathrooms, which permeates the room and even the hallways. It's hard to get past the strong smell of mothballs, especially in the bathroom. There are other comparable budget hotels in the neighbourhood — though they may not be able to be found online — that don't have the overwhelming smell of mothballs.

4/10

Poor

01 Jan 2015

LiaMari

Sufficient but not entirely pleasant

The man at reception was nice, and helpful staff, no english. It seems like this was an old apartment building that was turned into a motel.

Pros: The wifi was good and the room was clean enough. The bathroom was fine and the hot water was good. The neighborhood was convenient and quiet enough.
There was nice TV with good satellite/cable. Also there was a safe private locked lot to park our rental car.

Cons: The view from the room was bleak and the beds were very uncomfortable. The room was so hot and the windows didn't open. The hallway was absolutely a sauna so it was no help opening the door. Also the room was very small.

My son speculated that we just ended up with a terrible room because we were filling one of the last available rooms, so something to consider. We had shelter for our gap night and we felt safe enough.

Family

10/10

Exceptional

12 Dec 2014

Verified traveler

Convenient

We only stayed here one night so we didn't get to experience it much. Thankfully we know a little Spanish because no one there knew English.

Family

10/10

Exceptional

12 Mar 2026

Roland

Trevlig och hjälpsam personal, poolen var alltid ren och fin. Nära till buss, restauranger och butiker.

Partner

6/10

Pleasant

12 Jan 2026

Ivonne Guadalupe

Me encantó la ubicación el hotel, lo malo es su servicio al cliente nunca puso atencion a mi queja con respecto al televisor sin señal de canales a pesar que lo mencioné más de 1 vez, el personal de restaurante muy amable y la ducha excelente

Friends_and_family Family

4/10

Poor

25 Jun 2025

Marcio

Mala atención en la recepción, no quisieron facturar la estancia, habitación descuidada y el aire acondicionado no funcionó bien

Business

6/10

Pleasant

01 Jun 2025

linda

El baño está en muy malas condiciones, en la tarde no hubo agua caliente

Leisure Family

2/10

Poor

10 Apr 2025

Irma

Pésima habitación y no quieren guardar maletas

Al entrar a la habitación hay un desnivel que no me avisaron y casi me caigo, la puerta del baño no cerraba, el depósito del escusado no llenaba bien y había que meter la mano para acomodar el tapón y poder enjuagar el baño, cuando se usaba el lavabo se escurría el agua, la puerta de la habitación cerraba con mucho esfuerzo, en la información dice que guardan las maletas y a regañadientes me dijo la de la recepción que me las iba a cuidar un rato y me molesto la actitud y ya mejor me las lleve.

10/10

Exceptional

29 Mar 2025

Carlos

De maravilla todo

Business

10/10

Exceptional

19 Mar 2025

Yolanda

Un lugar muy tranquilo para descansar, servicios cercanos para Comer

6/10

Pleasant

24 Feb 2025

Sylvie

Passable au 2eme étage si non à eviter

Surtout éviter les chambres du premier étage. Sale et dans un état lamentable. La Clim inutilisable fuyait, dans les vêtements en dessous ( valise trempée) les draps tachés pas changés. L'état général déplorable
La réceptionniste m'a finalement donné le lendemain matin une chambre correct(e rénovée) au 2eme étage. Mais la encore ... bref j'ai décidé de partir
Je suis partie sans pouvoir me faire rembourser la dernière nuit.

Friends_and_family Friends

10/10

Exceptional

18 Jan 2025

Cosme

Todo bien

6/10

Pleasant

03 Jan 2025

Carlos Alberto

solo para emergencias de dormir pocas horas a precio moderado

Leisure Family

10/10

Exceptional

24 Oct 2024

Julio Leonardo

Todo bien, excelente trato igual y hacer una alberca mas grande

Business_and_leisure Self

4/10

Poor

09 Oct 2024

Gaby

No simplemente no volvería a ir

Leisure Partner

10/10

Exceptional

11 Aug 2024

Jonathan

Todo bien

10/10

Exceptional

24 Jul 2024

Alejandro

es agradable y cerca de los servicios

6/10

Pleasant

09 Jul 2024

Karen

Una habitación dentro de una bodega de almacenamiento

Leisure Family_with_children

6/10

Pleasant

08 Jul 2024

Roger

El problema es que la habitación tenía un aire acondicionado terrible, nunca tuve agua caliente y tenía mosquitos. La habitación no tenía cortinas gruesas y nunca oscureció rn la noche. Tenía el reflejo de las luces exteriorrs del hotel. Terrible noche

6/10

Pleasant

07 Jul 2024

Yusury Alejandra

Lo unico que no me gusto es que no agarraba el clima pregunte y segui las indicaciones pero jamas agarro y ps fue lo unico q moria d calor

Leisure

8/10

Excellent

30 Jun 2024

KARLA VERONICA MONTALVO

El hotel bien, pero los huéspedes son muy ruidosos y no hay buen descanso

Leisure Family

10/10

Exceptional

27 Jun 2024

Francisco

Hotel is fine if you are gonna spend most of your time on tours. Good location

Leisure Family

8/10

Excellent

24 Jun 2024

Ashly

Ooooo

8/10

Excellent

22 Jun 2024

Alejandra

La alberca está agradable

Business_and_leisure Self

10/10

Exceptional

21 Jun 2024

Neila Yakelin

Super

Leisure Family

6/10

Pleasant

06 Jun 2024

Gabriel

Entiendo que la entrada a la habitación es a las 3pm, pero deberían ser más accesibles con los clientes y dejar entrar un poco más temprano, los que viajamos llegamos agotados y lo único que deseamos es una cama para descansar. Yo permitiría el ingreso más temprano.

Leisure Partner

8/10

Excellent

03 Jun 2024

María

Trankilo

Leisure

6/10

Pleasant

01 Jun 2024

Roberto

Muy limpio pero no hay mucha opción de transporte cerca y pocas opciones para comer y también no me gustó que condicionan la entrada de alimentos y no abren su restaurant seguido ni todo el dia

Leisure Family_with_children

6/10

Pleasant

27 May 2024

VICTOR SANTANA

Bien

Mucho ruido de la calle al estar sobre avenida principal

Partner

4/10

Poor

26 May 2024

Blanca Estela Betancourt

El
Personal muy grosero, afuera del hotel bolsas de basura, sin luz en calles de al rededor.

Leisure Partner

8/10

Excellent

22 May 2024

Amairice

.

10/10

Exceptional

16 May 2024

Alejandro

Buena estancia. Vale lo que cuesta.

Friends_and_family Family

10/10

Exceptional

14 May 2024

Fernando Delgado

Increíble !

Business_and_leisure Partner

6/10

Pleasant

13 May 2024

Valentina

bueno

Leisure Family_with_children

10/10

Exceptional

22 Apr 2024

DANIEL

.

Leisure Family_with_children

10/10

Exceptional

02 Apr 2024

Wender

Todo muy bien

Leisure Partner

10/10

Exceptional

28 Mar 2024

Clave

Que ampliarán el horario de alllberca

Leisure Family

10/10

Exceptional

26 Mar 2024

Evelyn

el servicio al cliente no es su fuerte, pero la recepcionista de la tarde, es muy amable, los cuartos limpios camas limpias el area es buena, hay donde comer, es segura. parque de las palapas cerca. todo bien, alberca bien, me gusto

Leisure Family

2/10

Poor

21 Mar 2024

GABRIEL DAVID

Pésimo servicio en recepción, es fecha que no han expedido la factura fiscal de la estancia y dicen que no la van a enviar.

Business