Name: Citizenm Copenhagen Radhuspladsen
Address: H C Andersens Boulevard 12, Copenhagen, 1553, DK

2/10

Poor

21 Jul 2026

Prashant

About the hotel
Pluses - clean, nice decor and central location.

Very bad - where do I start
1. Everything is controlled by an iPad. To start TV and change channel you need the iPad which is fixed to the table. We lost TV connection 30min before FIFA finals and they had to reset the iPad 2 times.
2. The room temperature is also controlled by iPad. Very hot in the room at 21C and never cooled. The front desk said they saw the temp at 21C and it was lowering. 36 hours later it is still at 21C. They could not fix it and got a fan for the room.
3. The hand shower has a mind of its own. It is stuck at one position and all water gets to the bathroom floor.
Terrible room design for amenities. Never again I will stay at CitizenM.

Partner

6/10

Pleasant

19 Jul 2026

Abdul Rahman

Nice location

Self

10/10

Exceptional

19 Jul 2026

Lori

Amazing location!!! Walked to everything! Only thing was missing was a gym.

Partner

10/10

Exceptional

19 Jul 2026

Natasha

The hotel is in an amazing location and the staff are truly top notch! Loved every minute of our stay including the living room on the 7th floor with food and drink options served until late and a great breakfast. The rooms are quite small and one person has to climb over the other to get in the bed but otherwise we loved everything about this unique hotel.

Partner

8/10

Excellent

17 Jul 2026

Marja

The central location was very convenient and it’s surprisingly quiet here other than the church bells nearby. Even that wasn’t too bad.

We were here during a heatwave and the aircon was struggling to maintain a cool temperature in the bedroom but it’s not usually so hot her so that might explain it.

Definitely less luxury than I usually opt for but I was pleasantly surprised and have no regrets staying here. Staff are very friendly and helpful so no complaints at all. Rooms were clean and the blackout blinds were a nice touch.

Would recommend for an affordable stay in a very good location!

Friends

8/10

Excellent

17 Jul 2026

Wei

Great location. But the hotel sign is so small that it is easy to miss it. Also need more instruction to find 7 floors to check in.

Self

6/10

Pleasant

10 Jul 2026

Raymond

The is a very small room. I mean very small. The queen bed had only one access side meaning that one person

8/10

Excellent

09 Jul 2026

Victoria

Nice but basic hotel. No proper lock on the door, which I did not like, as a lone female traveller it meant a barely slept. The reception on 7th floor is very nice, the ground floor lobby is not. I was pleased it was only for one night. I would have had to have gone elsewhere if it was for a longer trip.

Self

6/10

Pleasant

08 Jul 2026

Alice

Convenient location but space is quite small.

Partner

10/10

Exceptional

06 Jul 2026

Lynne

Third time to stay at Citizen M in Copenhagen and we will return again, always a great experience, from the friendly , helpful staff to the spotless well equipped rooms, can't fault it. Excellent base for exploring in a perfect location - looking forward to our next visit

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Hisham Medhat

I am a fan of citizen m, very practical and always in effective location

Self

10/10

Exceptional

03 Jul 2026

Scott

Excellent location in Copenhagen. Very clean and recommended

Self

8/10

Excellent

25 Jun 2026

Dipti

Room was tiny, other than that great!

Self

10/10

Exceptional

20 Jun 2026

Robyn

Stayed for business and found the location to be central, close to metro, walkable to good shop and restaurants. Check in was straight forward, and well marked for 7th floor. Staff helped with check in. Rooms are clean, well designed and efficient. Quiet. Cantina on 7th was great for a drop in breakfast and late night dinner. Nice that you could also just grab a coffee and pastry without having to pay the full breakfast fee.

Business

6/10

Pleasant

19 Jun 2026

Nancy

Smallest room I have ever stayed in- bed touched the wall/window on 3 sides and the remainder of the room (which included the sink- too big for the bathroom)- was equally tiny. Kind of like an upscale hostel. But great location, very clean and the staff were lovely.

Partner

8/10

Excellent

15 Jun 2026

Randy

Nothing

Friends

8/10

Excellent

13 Jun 2026

William

Staff was very good
Top floor bar-lounge-cafe was good
Location was excellent to see all of the city and metro was across the street
Room was quiet but view of courtyard was just the roof & inside walls. No view
Room was the smallest I have ever stayed in. Europe rooms are small, but this was really small and not cheap. Very clean, modern, and large bed but did I mention it was small.
I wouldn't stay here again

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Kathryn

Small rooms but clean and high tech

Partner

8/10

Excellent

09 Jun 2026

Ali

Good: 1. Very clean and functional room. Good bed. (I have back problems, so I am keenly aware of bed issues...) 2. Good beer on tap (more selection would be welcoming...) with a great view of the Copenhagen City Hall.

Bad: 1. As a first time visitor, it was impossible to find the hotel. The hotel sign was, for all intents and purposes, hidden. I drove several times around the block and eventually had to park the car (which was an adventure of its own...) and find the hotel on foot. A better signage is really a necessity. 2. Also, again, as a first time visitor, the underground parking charge was astronomical. Hotel customers should really get a deal of sorts. 3. I have food allergies. I found that there was basically no options for me to eat there. 4. It should be made clear to the customers that the reception is on the 7th floor. Again, it almost felt like someone took some steps to hide the fact that there is a hotel in that location. The entrance at the first floor looks nothing like a hotel entrance. 5. The checking in process is very odd as you are expected to check yourself into a tablet, but someone has to walk you through all the steps. Same for the check out process. Either make the process simpler or just be done with it and let the staff do the work.

Self

8/10

Excellent

02 Jun 2026

Alec

Everything was great. However, the only comment I wanted to make was the room was small which couldn’t accommodate 2 medium size luggages that I and my wife had.

Family

10/10

Exceptional

02 Jun 2026

graham

Brilliant bolt hole for a city break

Partner

10/10

Exceptional

30 May 2026

Kevin

Hotel is great, clean and staff are helpful

4/10

Poor

24 May 2026

Mary

La habitación ración muy chica , la cama estaba contra la pared y cuando me tenía que levantar tenía que despertar a mi esposo , no había ni una jarra eléctrica , para ir a buscar scar agua había que subir al piso 7 , un desastre todo el servicio para lo que pagamos , lo único bueno es la ubicación

Partner

6/10

Pleasant

15 May 2026

Shivy

citizenM Copenhagen Radhuspladsen was a decent place to stay.

The entire aesthetic of the place is just an overwhelming \"hello fellow kids\" motif. That was a bit nauseating, but not really a major issue.

The rooms are very small, and they talk about level 7 being your \"Living Room\", with a restaurant as well as a shared space to do work, like a co-working space.

This is just a lie. Level 7 is a restaurant. I went up to level 7 with a snack from the 7 Eleven next door to do some reading and got told that I could not have food or beverages from other places up there. That is not how co-working spaces work, that is how restaurants work. It was dead anyway when I was up there, and I wasn't seated at a restaurant table, I was at the long study tables. The whole thing left a sour taste in my mouth as I had to return to my tiny room to eat some snacks.

The fridge in our room also didn't work, that wasn't a big deal for me due to the nature of my stay but it was a bit annoying.

The iPad controlling everything, including overriding the TV remote, was also a bit excessive.

Partner

10/10

Exceptional

12 May 2026

Daniel A

This hotel was clean, comfortable, and was located in a convenient area of town close to many of the sites and the central train station.

Partner

10/10

Exceptional

12 May 2026

Edwin

We loved this hotel. Very modern with great tech like chromecast on the TV and blinds powered by switch or ipad.
The location can’t be beat, next to the Tivoli Gardens (you must go at night as see the lights), and a main square and shopping.
We took a bus from our cruise ship to a train and then the metro train to the square.
The airport train was just minutes away and everything was easy with Google Maps.

Partner

8/10

Excellent

05 May 2026

Paul

A very different hotel to what we in North America are used too. The room is TINY. The bed is tucked into an opening where you cannot walk up the side of bed to get in. You must crawl from the bottom. Not fun in middle of night if you have to get up. A lot of fancy technology in room too. Hard to turn on bathroom light separately.
The best thing about this hotel was location. Walking distance to city hall, palaces and waterfront.
Staff is wonderful. Price okay.

Family

10/10

Exceptional

02 May 2026

Susan

Likes everything about the hotel, especially the location.

Family

10/10

Exceptional

27 Apr 2026

kim

Were able to choose room when we arrived.
Excellent lockup system for bag storage.
Bar/food area on roof with splendid view.

Partner

10/10

Exceptional

20 Apr 2026

Amy

Lovely stay. Clean and comfortable room. Friendly and helpful staff. Great luggage storage facilities. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Iselda

Loved the hotel, the mattress was slightly uncomfortable.

Family

10/10

Exceptional

14 Apr 2026

James

Great customer service

10/10

Exceptional

13 Apr 2026

Matthew

Great room. Very convenient location. Top floor lounge is awesome. Great staff and breakfast.

10/10

Exceptional

05 Apr 2026

Ravish

Digital room - lights, curtains through tablet was amazing. Even top floor - reception/dining had good vibe

Business

10/10

Exceptional

04 Apr 2026

Benjamin

Can’t thank the staff enough for an excellent stay. Went above and beyond to make my partners birthday special. Thanks and see you again soon!

Partner

10/10

Exceptional

03 Apr 2026

Yannick

Clean rooms, great staff

Self

10/10

Exceptional

30 Mar 2026

Joanne Louise

The entrance is a little poor. It would be better if the check in was in the entrance rather than on the 7th floor. Lovely bar and staff

Family_with_children

8/10

Excellent

28 Mar 2026

Ian

Nice, no frills hotel in an excellent location. Reasonably priced. But you do notice the few small extras are missing from the room - coffee machine, water etc. But for a couple of days it’s fine!

The bar is nice, friendly staff and lovely views of Copenhagen

Partner

10/10

Exceptional

23 Mar 2026

Georgia

The room was clean and smartly designed. The breakfast buffet was worth the upcharge. The location was very central. They were kind and hospitable to children.

Family_with_children

10/10

Exceptional

20 Mar 2026

Kimberly

Great location, good service staffs, clean room, easy access to travelers need.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Tracy

Great room and location

10/10

Exceptional

08 Mar 2026

Ian

Perfect hotel. Room just the right size and lots of tech in the room. Brilliant stay, thank you!

10/10

Exceptional

07 Mar 2026

Hailey

Yes very central

10/10

Exceptional

05 Mar 2026

Parampreet

CitizenM was the perfect place for our stay.
The hotel features smart room technology, meaning all the room functions, lights, temperature, and TV, are controlled through an app on the iPad provided in the room. The room itself is compact, but cleverly designed to make the most of the space. We had a great view of the city and there was still plenty of room for two people to share comfortably.
The bathroom is a pod-style design, which helps maximise the room space. There is a room which is dedicated to ironing (mega helpful to know) and this is shared by the floor.
The reception area is also an open-plan bar and breakfast area, with lots of spaces to relax throughout the day. There are plenty of workspaces, as well as games and books to keep you entertained.
The staff were lovely and very helpful, and overall it was a fantastic hotel experience. Definitely one I’ll book again when I visit Copenhagen.

Partner

10/10

Exceptional

26 Feb 2026

Victor

Clean room, great customer service, and near restaurants, cafes, and bars.

10/10

Exceptional

26 Feb 2026

Victor

Clean room, great customer service, and near restaurants, cafes, and bars.

8/10

Excellent

23 Feb 2026

Sarmistha

The hotel is at a very convenient spot. They are awesome with their services.

10/10

Exceptional

21 Feb 2026

Lisa Marie

Great location, room basic, but has everything you need. Need to be super close to your travelling partner as it is a small room.
Bar was fabulous on the top floor with lovely views.

Friends

8/10

Excellent

21 Feb 2026

Joel

Comfortable as always.

Friends

10/10

Exceptional

03 Feb 2026

Zoe

Lovely room, friendly staff, great location

Leisure Partner

10/10

Exceptional

01 Feb 2026

Sofia

Clean, modern, nice staff!

Leisure Friends

8/10

Excellent

31 Jan 2026

Tyler

Clean room, appreciated the smart system (tablet integration). Easy check in/out process.

Leisure Self

10/10

Exceptional

25 Jan 2026

David

Great place
To stay next to town stayed a few time great staff very helpful and always goes out of there way to help with any thing .

Business

10/10

Exceptional

25 Jan 2026

Robert

First time visitor to Copenhagen. As we were looking to book a place to stay. We debated trying a hostel or cheaper hotel. But we are glad we did not. This hotel was an excellent mid-tier choice.

Location: As we were traveling here during winter. We wanted a place close by the Kovenhaven H train station. As we searched, some reviews mentioned “noise” in certain areas. Train noises. Nosies of clubs or bars. As we are in our 40-50’s. We were willing to pay more for a quieter place.

When booking here, we had three options. Higher up, quieter, facing the courtyard, less street noise. We choose one facing the Main Street for the views and decided that next time, we would choose the quieter option.

Hotel room was…efficient. We liked it. Very modern. Very ikea. There was an iPad for custom lighting, temperature and blind controls. It is on the smaller side but we didn’t spend much time in the hotel. If you wanted to lounge or work. The 7th floor had lots of space.

If your a Marriott member this Hotel chain becuase a part of that group in 2025. So you can use points or your free nights.

10/10

Exceptional

23 Jan 2026

Poul Andrias

Nice rooms

10/10

Exceptional

20 Jan 2026

Yury

Nice room and view. All Clean. Super nice stuff

Business

10/10

Exceptional

19 Jan 2026

Robert

My wife and I liked the design, decoration and location. We are from the US and it felt like staying in an Ikea

Street noise

10/10

Exceptional

14 Jan 2026

Valerie

Comfortable, clean room. Quiet. Staff welcoming and friendly. Close to Metro station and a short walk from railway station.

Leisure

10/10

Exceptional

09 Jan 2026

CHRISTOS

Very cool rooms and great view of the city.

Leisure Partner

10/10

Exceptional

08 Jan 2026

CHRISTOPHER

Great staff, great rooms comfy, clean and modern

10/10

Exceptional

06 Jan 2026

Paritosh

Great place. Excellent location

10/10

Exceptional

04 Jan 2026

Daryl

The room was clean and comfy.

Leisure Friends

10/10

Exceptional

03 Jan 2026

Freya

We were very pleasantly surprised with our room at CitizenM. It’s hard to find somewhere in Copenhagen for a reasonable price and this hotel was perfect for us. Only about a 10 min walk into the centre, 20 mins to Nyhavn and round the corner from Tivoli. The room was spacious, given its layout and the bed was big and comfortable. The staff were very welcoming and friendly. Would happily stay here again!

Leisure Partner

10/10

Exceptional

29 Dec 2025

Shembra

Great hotel!
Close to everything. Right in the center of town! Food was amazing, nice clean hightech rooms! Staff was very nice! Great views.

2/10

Poor

29 Dec 2025

Zaldy

Did not consider for refund

10/10

Exceptional

25 Dec 2025

christine

Loved it!

Leisure Family

10/10

Exceptional

25 Dec 2025

Kevin

Room is small but clean. The soundproofing is excellent and the blinds black everything out. The ipad control is great. Location is perfect, next to the metro and Tivoli with a good selection of food & drink within 5 minutes. Highly recommended.

10/10

Exceptional

21 Dec 2025

Luisa

Every city that we been to, as long as there is a Citizen M we always stay at Citizen M. And this Citizen M at Radhuspladsen , I would happily recommend. As usual the room is very ckean , great mattress and all the controls. Like for the lights, blinds , alarm are all in the ipad. Location is great. Very near to the City Hall, Tivoli, restaurants, grocery store, train station, there’s 7-11, mcDonalds, starbucks, kfFC, very convenient location, I highly recommend this hotel whenever you go to Copenhagen.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Laura

Great location and good hotel for what we needed! We were told they were understaffed at the weekend so they asked my partner to come and get things from the kitchen instead of them being able to bring it to our room and it took 2 requests for them to bring Champagne to our room for our Engagement (charged £66 at the end which my partner wasn't expecting), it was supposed to arrive before we got back as my partner asked in the morning and we got back around 5pm. Second request to change our sheets as they had changed them in the afternoon to dirty sheets which was really odd - you could see marks on the bedding which were supposed to be fresh. The staff on arrival were lovey and super helpful but due to the staffing issue seemed less attentive throughout which was a shame. Location was great regardless and very walkable, plus right by a metro which we could use daily! We didn't have breakfast here as there's so many bakeries near by!

Leisure Partner

10/10

Exceptional

18 Dec 2025

Lisa

Very friendly staff and nice interior. I had a great stay. Thanks!

Self

10/10

Exceptional

17 Dec 2025

Alison

Excellent night’s sleep - the room was well soundproofed and had the most effective blackout blinds I have ever seen in a hotel room. Very comfortable

Friends_and_family Family

6/10

Pleasant

16 Dec 2025

Adil

I thought the hotel was overall decent. Friendly and helpful staff. The room was comfortable but I found it to be a little too small for my liking, it was very compact and had me feeling a little claustrophobic. I would have expected complimentary in-room tea and coffee making facilities for a 4 star in Europe. Check-in was high tech, everything was digital. The room had an iPad which enabled me to control the mood lighting, temperature, blinds, curtains and TV channels which I thought was quite cool. Hotel was clean and modern and you can't fault the location. It is conveniently located to get around Copenhagen without any hassle.

Business Self

8/10

Excellent

15 Dec 2025

Peter

Essential….basic…comfy and perfect location…rooftop reception bar and lounge brilliant

6/10

Pleasant

15 Dec 2025

Stuart

Casting on TV cut off every 30 mins, no option to Insert own USB devices (like firestick)on media. Bed awkward to get in as pushed against window, would be a nightmare if sharing a room. Staff were ok, but I'm a mrtiot good member and wasn't offered late check out.

Leisure Self

10/10

Exceptional

15 Dec 2025

christopher charles phillip

Nice hotel all process from check in to room clean

4/10

Poor

14 Dec 2025

VASILEIOS

Room was EXTREMELY SMALL and not properly equiped. Missing a glass to dring water, etc
Bathroom was added, so it was a plastic cabin ! VERY BAD ! WC washing was insixe the room, 1 meter away from bed !
Everythjng very small and uncomfortable. IT IS A SHAME that the hotel category is 4+. Otherwise, stuff & breakfast was very good and pleasant

Business_and_leisure Partner

10/10

Exceptional

11 Dec 2025

CARLOS

Nice location close to everything, clean, modern, wonderful bar

Leisure Self

10/10

Exceptional

11 Dec 2025

Reza

Rooms are small. Beds comfortable

Business

10/10

Exceptional

10 Dec 2025

Wei

Great location, clean and friendly staff, good quality breakfast. Highly recommended.

Business_and_leisure Self

10/10

Exceptional

08 Dec 2025

Howard

The staff were so helpful! Fun place. :)

Leisure Family

10/10

Exceptional

08 Dec 2025

Joseph Michael

Really enjoyed this hotel. In a great location by the main train station and Tivoli. Comfortable nice room and loved being able to control the lights/ blinds/ tv though the iPad in the room. Would happily stay again if in Copenhagen

Leisure Partner

10/10

Exceptional

08 Dec 2025

Theodóra

CitizenM is always great!

Leisure

8/10

Excellent

07 Dec 2025

Nicola

Greeted warmly at reception and given details to assist us with our stay.
Was great being able to operate the lights, heating and TV from the iPad.
Room was not as clean as I would have liked: floor needed another hoover or sweep as bit stuck to the soles of our feet, duvet had a few marks and fridge was dirty.

Leisure Family

8/10

Excellent

03 Dec 2025

Ivania

Great central location close to everything. This chain is consistent everywhere the hotels are located. Great for when you’re just coming back to sleep after a long day of sightseeing

Leisure Partner

10/10

Exceptional

02 Dec 2025

Subha

Room was clean. very friendly staff.

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Rosalind

Yes our room was spotless, rather smaller than we were expecting and it took us a while to find you as your street number wasn't on the final print out and your hotel sign was tiny and hidden at the top of the building. Loved the top floor bar and lounge area, fantastic staff and a good vibe. Thanks.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Alan

Very clean quiet room, friendly staff, great location

Leisure Self

10/10

Exceptional

23 Nov 2025

David

Great hotel chain in good locations

Partner

10/10

Exceptional

21 Nov 2025

Uma Suhasini

Great hotel, very clean & v tech savvyy rooms.
my stay was delightful the staff is very helpful although you wont need much help because everything is self access

10/10

Exceptional

16 Nov 2025

Jeremy Paul

Great experience, gorgeous room. Friendly staff.

10/10

Exceptional

12 Nov 2025

Mike

Clean room, great location, friendly staff, well appointed for a short term stay, quiet and conveniently located close to the central train station

Leisure Partner

10/10

Exceptional

11 Nov 2025

Keith

Spotlessly clean and very central.

10/10

Exceptional

11 Nov 2025

Edwin

Clean and great breakfast

10/10

Exceptional

10 Nov 2025

Neil

Great place!

Leisure Self

10/10

Exceptional

02 Nov 2025

Marlise

Clean and quiet room. Mattress very comfortable. The upgrade to a bigger room was very kind and helpful.

Leisure Self

10/10

Exceptional

02 Nov 2025

Sinead

Friendly and welcoming!

10/10

Exceptional

29 Oct 2025

Jennifer

Staff was amazing and the place was very clean.

Friends_and_family Friends

10/10

Exceptional

29 Oct 2025

Yasmin

Loved this hotel - the location was amazing and I loved that you could change your room settings (lighting, temperature) via iPad. And I enjoyed the common space on the 7th floor. Great service!

Leisure Self

8/10

Excellent

27 Oct 2025

Imelda

Clean room. Limited options at breakfast. Room very small,

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Val

Staff was very friendly, helpful. The rooms were clean, and had everything we needed for a very comfortable stay.