Name: Scandic Palace Copenhagen
Address: Raadhuspladsen, 57, Copenhagen, 1550, DK

4/10

Poor

26 Jul 2026

Mark

Bath tub was not easy to get in and out of. No space to put any of your clothes. The air conditioning did not work.

This facility needs a complete make over.

8/10

Excellent

25 Jul 2026

Grant

Solid!

10/10

Exceptional

25 Jul 2026

Ronald

Excellent location

6/10

Pleasant

23 Jul 2026

Anne

Rooms ok, no air conditioning and cold air not working, despite telling front desk, nothing done about it.
Bicycles they supply free were great also great location

10/10

Exceptional

23 Jul 2026

Katherine

Great location.

10/10

Exceptional

23 Jul 2026

John

Amazing location, close to train station, Tivoli and literally adjacent to Street. Plenty of good food nearby, beautiful building.

10/10

Exceptional

21 Jul 2026

Alexander

Staff were exceptionally helpful and friendly. The room was spacious and clean, although their pending refurbishment are needed as some fixtures are becoming aged. The general quality however was very good. The breakfast offers a large range and is all delicious. Definitely recommend staying here.

Partner

8/10

Excellent

15 Jul 2026

Linda

Our suite was perfect for 3 adults. The bathroom which included a bathtub and a shower was great. Room was cleaned daily and the staff friendly.
Breakfast was a bit pricy, but all in all a perfect stay.

10/10

Exceptional

12 Jul 2026

Hairol

Very clean, spacious corridor & grand staircase. Great location and very helpful receptionist.

Family

6/10

Pleasant

10 Jul 2026

Ronda

Enough

Family

10/10

Exceptional

09 Jul 2026

Jennifer

Amazing location and nice big rooms!

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Alan

Excellent location at the city center next to the main shopping street, Strøget. Many places to eat nearby. Easy to get to from the metro, which goes all the way to the airport.

Family

10/10

Exceptional

09 Jul 2026

arlene

Hotel next to shopping area, amazing bakeries and restaurants. Across from the Tivoli. Hotel is very clean and luxurious with spacious rooms and extremely comfortable king bed and pillows. Friendly, courteous and helpful staff.

Family

10/10

Exceptional

06 Jul 2026

George

Great location and great hotel staff

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

Daniel

Overall good. Well maintained overall and very helpful staff. Very clean. Great location. There were many positives that support the high rating. But there are 2 area that we were not happy with. There is no air-conditioning. We were sitting in our room sweating. We were given a different room. Staff confirmed the entire hotel doesn't have air conditioning. Next the wifi was terrible. You know it's bad when 4G is far superior. Travelers expect good wifi

Partner

10/10

Exceptional

30 Jun 2026

GUSTAVO

We had a room
On the 4th floor and had a phenomenal view of Tivoli Gardens and Copenhagen City Hall. We were right around the corner from the Stroget shopping and about a 10 minute walk to Nyhavn.

Partner

8/10

Excellent

24 Jun 2026

Wei

Very good location

Partner

10/10

Exceptional

24 Jun 2026

DOR

Beautiful hotel, excellent location in the center heart of the city, a walk away from everything you need to do and see.
One problem is the NO A/C. It is not customary to have AC in hotel rooms in Scandinavia but, we were just at the beginning of the Hot Season and a portable fan given to us by the hotel did the job. Try to avoid Scandinavia and especially Europe in July & August as AC is not as common as in the US.

Partner

10/10

Exceptional

22 Jun 2026

Arthur

Central Location was fantastic!

Friends_and_family Family

4/10

Poor

21 Jun 2026

Pierre

Old hotel that has not been brought up to modern standards. Very small sink in bathroom. Awkward room design with mismatched furniture. People in the front of the hotel talking most of the night below our window.
Great but expensive breakfast buffet.
Hotel is well located in old town.

Partner

8/10

Excellent

21 Jun 2026

Sylvia

Staff was great and so was the location, but the room (which they said was an upgrade) could’ve used some updates to the bathroom.

Self

10/10

Exceptional

20 Jun 2026

Lars

Perfect location for a trip to Copenhagen. Walkable to almost everything. Classic hotel, modern amenities.

Partner

10/10

Exceptional

20 Jun 2026

Andrea

Nice place, close to restaurants and shops. There is a loud clock tower nearby that chimes every 15 minutes, but it stops around 10:00pm.

Partner

8/10

Excellent

18 Jun 2026

Mark

Great place to stay. Location was perfect.

Family

8/10

Excellent

12 Jun 2026

Joan Patricia

The staff are wonderful, charming and helpful. The hotel is a tad tired. I hope it gets a refresh soon as it is a wonderful old structure in a great location.

Friends

10/10

Exceptional

10 Jun 2026

Anthony

Very centrally located. Clean and friendly helpful staff.

Partner

8/10

Excellent

07 Jun 2026

Ewen

Our second stay at the Palace but this time we had a room at the back of the hotel. If you are offered, take the option at check in to upgrade - it is worth the DKK100 (About £12) for the night to a room at the front.

The Palace is an old, historic hotel furnished to a very high standard. Scandic hotels are always unique and different and the location of this one on Radhuspladsen is extra-ordinary and worth paying the extra for. 30m from the Metro, 5 mins walk from the Tivoli and lots of great restaurants and bars within a few minutes walk.

There isn't anything by way of amenities. No hotel bar, and they've done away with room service since we were there last 2 years ago. The hotel is home to Restaurant CAPA, which is Fine Dining - Go for the set 3 course with paired wines for DKK800 (About £100) . But there's everything you could need within a few minutes - food, street food, bars, cafe's and a Netto just at the corner.

Radhuspladsen is quite a space but I am glad that we left just before the Gadefest (Street Festival). They were doing the soundchecks and it wasn't looking promising for old fogies like us !

You'll come to love the clock. A unique chime from 0800 to 0000 on the quarter hour.

The Palace is a great hotel. The staff are friendly and helpful and all speak perfect English, which is nice, but do try to make the effort just to say Good Morning/Afternoon/Evening in Danish - they seemed to appreciate it !

Partner

10/10

Exceptional

04 Jun 2026

Jade

Great location

Family

6/10

Pleasant

02 Jun 2026

Eileen K

Bathroom in our room was awful. Very small sink, always water falling on the floor. Hand held shower had no where to set, was weird set up with shower.

Staff very helpful. Room would not lock and staff came to fix it immediately

Partner

8/10

Excellent

01 Jun 2026

Marina

Breakfast is excellent.
Hotel premises

10/10

Exceptional

29 May 2026

Maureen

Enjoyed the breakfast buffet. The location was very good for walking to many notable sites, shops and restaurants.

Partner

8/10

Excellent

28 May 2026

Claude

Breakfast was excellent
Rom so so

Partner

10/10

Exceptional

25 May 2026

Martin

Nice stay, great staff and breakfast. Perfect location.

Partner

10/10

Exceptional

21 May 2026

Anthony

Staff very professional, courtesy, & friendly. The staff were helpful providing directions for my tour meeting place. Plus restaurants restaurants not located within the premises.

Self

8/10

Excellent

20 May 2026

Keely

This hotel was in a great location, offered a spacious room and good breakfast buffet. The staff were helpful and friendly. They let us check in early and store our luggage for free.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Mary

Lovely property with a prime location in Copenhagen. Property is very near many of the other popular attractions and many restaurants and shopping areas.

Family

6/10

Pleasant

15 May 2026

Jeffrey

The outside is very nice, but the rooms are fairly plain with a very small lobby for such a large hotel. Location is very close to shopping, food, and train station.

8/10

Excellent

12 May 2026

christine

The rooms are very noisy. We heard people next door, above us, and outside.
The rooms were nice, comfortable.
Breakfast was perfect. Lots of great choices.
Great location in the city.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Brian

Loved this hotel. In a great location across the street from trivoli gardens

Family

10/10

Exceptional

04 May 2026

Kristie

After an overnight flight we arrived at the hotel at 8 in the morning and they let us check in early!! What an unexpected surprise. The room was very comfortable. The location was central to so many attractions and the metro. We had a fantastic time.

Partner

8/10

Excellent

02 Apr 2026

Peter

The location is excellent - right by Tivoli and only steps away from Stroget.
The room is comfortable and clean and only lacks a kettle for making tea and coffee. Breakfast is a nice buffet but I would prefer to see danish bacon in slices rather than minced.
Staff are exceptionally friendly and helpful.

Partner

10/10

Exceptional

28 Mar 2026

slavko

Great location, possibly the best, everything is near by. Great staff, great breakfast, well maintained, clean place. Highly recommended.

Family_with_children

10/10

Exceptional

17 Feb 2026

Grahame

Spotless room. Comfortable beds.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Ricardo

Perfect location but room was poor: cold, bed not leveled, no electric outlet near the bed. Could not charge the cell near the bed.

Leisure

6/10

Pleasant

07 Feb 2026

Ricky

Insufferable heating

Business Partner

8/10

Excellent

25 Jan 2026

Ari

Fabulous location. Great service at the reception. Nice room. No noise from outside. But, the inner walls are thin and voices and music carry through the walls.

Business Partner

8/10

Excellent

29 Dec 2025

Antoin

Clean room is always important. And a small but warm entrance to the hotel.

Business

10/10

Exceptional

24 Dec 2025

Ian

Close to all amenities and beds were devine

8/10

Excellent

20 Dec 2025

David Peter

Check-in staff were excellent, and got us into our room ahead of standard check-in time. Room was very large, with a separate shower room and toilet/sink. Decor and carpets a little dated, but overall a very nice room with a balcony overlooking the town hall square. The inclusion of breakfast was a welcome addition - excellent breakfast. A very pleasant stay, and would stay here again.

Leisure Partner

4/10

Poor

14 Dec 2025

Martin

This hotel needs a good renovation! Stayed here a few time the last years but it is just getting worse. Shower not working properly, cleaning if the room was a maid storming in without knowing asking us if we needed extra towels, breakfast not as good as it used to be. Sad since the location is good and room are decent size…

Friends_and_family Friends

6/10

Pleasant

13 Dec 2025

Matthew

Hotel was nice, breakfast was also excellent… the whole ‘book your room clean’ whilst I get why was a bit annoying as we booked a room clean that was ignored. Location was excellent, given our accessibility issues, highly recommended for those with mobility problems. Thanks again for a lovely stay!

Partner

8/10

Excellent

09 Dec 2025

Francisco

Super convenient to the shopping area

Business Self

8/10

Excellent

05 Nov 2025

Jeremy

The position is excellent for all sights shops restaurants etc. The room was adequate - could have done with some English channels on the TV.
Would definitely stay again next time I'm in Copenhagen

Leisure Family

10/10

Exceptional

30 Sep 2025

Kevin

Staff are very nice

Leisure Partner

8/10

Excellent

17 Sep 2025

Lars

Location perfect, great breakfast, great staff
.
Disliked the bathroom and the lack of sound barrier between rooms.

Leisure Partner

2/10

Poor

12 Sep 2025

Karina

This is not a good place to stay if you want the room you pay for. We paid for a presidential suite with a huge rooftop terrace that was pictured in all the advertisements for the room. What we got was instead a large room on the 1st floor with tiny stand-up-only balconies. It wasn't a suite either as there was no separate living area. This also meant we couldn't see a lot of the fireworks at Tivoli across the way from the lower floor. The place also has multiple other issues, including no charging abilities near the bed, no working TV/remotes and they require you to make reservations (which are hard to get if you don't want 7am or 9:45am) in order to get the prepaid breakfast meal. We also didn't get any cleaning service during our 2 night stay over the weekend. These things would be bad on their own, but I wouldn't have bothered to complain if I had gotten the room I paid for.

Leisure Family_with_children

10/10

Exceptional

12 Sep 2025

Michael

Nice Hotel, great location, room was ready early after arriving from my journey. Would study here again

Business_and_leisure Self

8/10

Excellent

09 Sep 2025

Anne

Nice stay

We had a clean, comfortable, updated room. The hotel was in a touristy, but central location. A very good experience

Partner

10/10

Exceptional

08 Sep 2025

Joanne

Sophie was amazing. Very helpful and friendly. Excellent breakfast.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Jeffrey

Friendly people

10/10

Exceptional

17 Aug 2025

paul david

Thank you for looking after us. See you soon!

Leisure Family

8/10

Excellent

16 Aug 2025

Bernardette

Property location was in the middle of the area we were visiting. Staff were excellent and food perfect.

Leisure Family

10/10

Exceptional

12 Aug 2025

Alex

Perfect Location. Everything you need is right around you

Leisure Partner

6/10

Pleasant

12 Aug 2025

ABDULLAH

Oky

Leisure Self

8/10

Excellent

06 Aug 2025

Isabella

I know this is not under your control, but the very loud bell that rings every 15 minutes is the only part I did not enjoy. It rings too late and starts too early.

Leisure Self

10/10

Exceptional

05 Aug 2025

Susan

Amazing stay at the Scandic Palace.

It was the best hotel breakfast we have ever had. Location was excellent with friendly staff. We loved our view of the square. Hotel was very eco friendly. The only thing was we wished the bed was a queen sized one.

Partner

10/10

Exceptional

03 Aug 2025

Kristi

Hotel was awesome and the location is perfect. However! Beware the bell tower is directly adjacent so the clock strikes EVERY 15 minutes. All day. All night. Additionally there were fireworks that shook the hotel at 11:30 at night. Three times in Copenhagen and all three times experienced these fireworks. So don’t expect sleep .The hotel itself was great, I just would have loved to have known about the bell tower and fireworks and I would have steered clear.

Leisure Self

10/10

Exceptional

21 Jul 2025

Laura

Highly recommend

Perfect location. Beautiful building. Breakfast was incredible - particularly for dietary requirements. There is a really lovely member of staff called Simran who was particularly fantastic.

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

David

Great location but a but tired

Our room was sooo hot and ventilation useless. The toilet broke and we were moved to another room which was lovely and cool though. Other reviews about water temperature are spot on. Please dont advertise as having parking available as we had to pay £40 per day for motorbike parking in qpark opposite. Condition is a bit tired in places and walls are thin so noise an issue with neighbour. Great location though to be fair and staff were helpful enough.

Partner

10/10

Exceptional

14 Jul 2025

Christian

I liked the room and the breakfast was wonderful- the location was superb! Best location In Copenhagen by far - close to everything

10/10

Exceptional

10 Jul 2025

Damon

Excellent hotel, great location!

Leisure Partner

10/10

Exceptional

09 Jul 2025

Andre

GREAT location , large room, perfect breakfast

note : no hotel bar or lounge - can get noisy

overall nice stay next to metro and shopping

Leisure Partner

4/10

Poor

08 Jul 2025

George

Faded glory. Shower the other end of the room from bathroom. Irregular internet connection. No restaurant other than breakfast in a dungeon. No orange juice or toast for breakfast - a world first for us.
However staff were friendly and as helpful as they could be.

Leisure Partner

10/10

Exceptional

01 Jul 2025

Gary

It's downtown and therefore within walking distance to the things we wanted to do, like Tivoli Garden. The hotel staff was excellent and the building was grand.

Business_and_leisure Friends

6/10

Pleasant

01 Jul 2025

Michael

Breakfast was just ok.

Leisure Family

8/10

Excellent

29 Jun 2025

Dan

Great location. Excellent staff.

Leisure Partner

8/10

Excellent

29 Jun 2025

John

Good location, friendly

Leisure Partner

6/10

Pleasant

27 Jun 2025

Betty

Hotel ok but no cleaning service or explanation of how to obtain refused to help my daughter at night when she forgot her card and she had to sleep on patio outside hotel!!!! Not impressed. We asked when checking I. To add her name to reservation and they said we didn’t need to and when she asked for assistance at night they would not give her a new key and then locked her out of the hotel. Paid a lot for an upscale hotel and they let guests sleep outside!

Leisure Family

10/10

Exceptional

27 Jun 2025

Henry

Great location for walking to the city sites, restaurants and train station.

Leisure Friends

8/10

Excellent

24 Jun 2025

Julie

Wonderful location.
Really spacious suite room.
Our daughter was still in the bedroom area but she had her own area and she preferred this.
Staff friendly.
I liked the requirement of booking breakfast & housekeeping. Seems very efficient.
Points others have raised that we didn't have issue with:
Noise: we were in the busiest central square. We did have an inside view from our room but the 'noise' didn't bother us at all.
We were there on a really hot weekend & the room air cooling was sufficient.
The breakfast was authentic and even though it was busy, didn't feel crowded.
Points I would raise:
No usb points in room and a double socket wasn't working in the bedroom (reported) which meant we had to charge our phones in a separate area.
I don't know why some hotels don't provide water for the room. A bottle in the fridge on arrival would be most welcome.
Overall, we really enjoyed our stay.

Leisure Family

8/10

Excellent

24 Jun 2025

Daniel

The shower was unpredictable as it changed temperatures from cold to scalding hot and no matter how much you tried to adjust, it would remain stable.

Business_and_leisure Family

8/10

Excellent

21 Jun 2025

Tracey

Fantastic location, large rooms, comfortable property. Service was limited to on request’ for sustainability reasons. This was well communicated up front. Great property for a short stay.

8/10

Excellent

15 Jun 2025

Douglas

Great breakfast. Excellent views of the city. Friendly and helpful staff.

Leisure Partner

8/10

Excellent

15 Jun 2025

SIMON

Great location in a very walkable city, quiet well appointed room, helpful and knowledgeable staff.

Leisure Family

6/10

Pleasant

14 Jun 2025

John

Dislikes: breakfast. It was the worst we have had in a hotel stay. Powdered eggs that pose as scrambled eggs were terrible. No syrup for waffles. No fresh fruit. No toaster for breads. Old cinnamon roll Danish was the only option for Danish. No danish is Denmark? No orange juice. A bonus would be an omelette or egg station, but we understand if this is an extra cost.

This is the only part of our stay that was very subpar.

Leisure Partner

8/10

Excellent

03 Jun 2025

Patti

From the outside, the hotel is beautiful. You can tell it once was a high end hotel by the pictures of year’s past hanging in the lobby area. However, our room was bare minimum. You need to let them know when you want

Partner

8/10

Excellent

02 Jun 2025

Ben

The lack of a dedicated shower in the suite really was a let down.

The big bath was very nice but for every day use it was a pain to spend the hours filling it with water.

Partner

6/10

Pleasant

25 May 2025

Cathy

No hospitality for arriving guest

Great location! On site restaurant or bar looked nice but not available to hotel guest unless you make reservations in advance we were told. Not convenient for hotel guest just arriving who would just like to sit and have a drink and a bite to eat after long travel day. Don’t think I would stay at this hotel again.

Partner

10/10

Exceptional

25 May 2025

Cindy

Great location to main city area. Staff are helpful. Room was clean, nice. Bed was comfortable. Breakfast was excellent! One detractor was the noise. Our room was facing out toward a busy street and people/bars/carousing could be heard until about 2 am. If that bothers you, I would book a room facing the courtyard.

Leisure

6/10

Pleasant

18 May 2025

Daniel

Nice hotel with a great location. The WIFI is horrible, and I was charged $106 to wash a couple of undershirts, underwear and socks. $106 freaking dollars. I would have done it myself if there were any laundromats nearby. I understand that they contract a company to do the laundry, but you can't be charging people $100 for a basic load of laundry. Diagraceful.

Leisure Self

6/10

Pleasant

16 May 2025

Marius

Not a quiet area. We faced town hall
plaza and the noise form the music and city hall bells did not hep with the sleep

Leisure Family

8/10

Excellent

28 Apr 2025

Andrew Richard

All good.

Leisure Partner

8/10

Excellent

21 Apr 2025

Alyson

Great location

We arrived in the morning and even though it was well before check in, they did have a room available which was fabulous.
We were 2 adults with a teenager and stayed in a suite.
The suite was adequate for our needs.
Bedroom with very large bed and room with a bed settee.
Bathroom was spacious with separate shower as well as a bath with shower over.
Each room had window seats which were lovely to watch the square below.
The temperature is centrally controlled and we found the rooms too hot, especially at night.
We arrived on a Saturday. I’m not sure if this happens every Saturday night but there was loud music and dancing in the square until the early hours.
Unfortunately this did disrupt our sleep as we needed the windows open as it was so hot.
It’s also worth noting that the city hall clock chimes until midnight.
Breakfast was good. Plenty of fruit juices to choose from. Waffle station, plus hot and cold options. Our only complaint is that they didn’t have English breakfast tea.
Location of the hotel is superb.
A few minute walk from central station and most attractions are virtually on your doorstep.
I would definitely stay here again

Friends_and_family Family

8/10

Excellent

13 Apr 2025

Sherman

Copenhagen city hall

Good stay

Friends_and_family Family

8/10

Excellent

09 Apr 2025

Neil

A great hotel though the noise from rooms next door and above were quite noticeable but could be down to thin insulation. It was only the last night this was particularly noticeable from the 3 nights I spent there. Also I don’t agree with being told by the staff that you have to pay for leaving your luggage on check out date. (I joined the Scandic loyalty scheme which is free and means you can leave your luggage for free but this isn’t advertised).

Leisure

10/10

Exceptional

31 Mar 2025

Verified traveler

Fantastic hotel! The breakfast was wonderful with tons of options. The hotel is across the street from the metro station with the same name that the hotel is on. Central station is a five minute walk, which is great for catching trains to other cities. The staff was helpful and there were maps at the front desk which made getting around the city easy.

Self

10/10

Exceptional

29 Mar 2025

Scott

Xxx

10/10

Exceptional

22 Mar 2025

Michael

Great hotel, walking distance to everything, shops, bars, Resturant, city center. I dd not need a car or metro, just waked the hole downtown from there.

Leisure Self

8/10

Excellent

19 Mar 2025

Ellen

Great location! Rooms spacious.

Business Self

2/10

Poor

11 Mar 2025

Richard

Filthy