Scandic Palace Copenhagen

Denmark , Copenhagen
COPENHAGEN, Raadhuspladsen, 57
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100 reviews shown

10/10

Exceptional

17 Feb 2026

Grahame

Spotless room. Comfortable beds.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Ricardo

Perfect location but room was poor: cold, bed not leveled, no electric outlet near the bed. Could not charge the cell near the bed.

Leisure

6/10

Pleasant

07 Feb 2026

Ricky

Insufferable heating

Business Partner

8/10

Excellent

25 Jan 2026

Ari

Fabulous location. Great service at the reception. Nice room. No noise from outside. But, the inner walls are thin and voices and music carry through the walls.

Business Partner

8/10

Excellent

29 Dec 2025

Antoin

Clean room is always important. And a small but warm entrance to the hotel.

Business

10/10

Exceptional

24 Dec 2025

Ian

Close to all amenities and beds were devine

8/10

Excellent

20 Dec 2025

David Peter

Check-in staff were excellent, and got us into our room ahead of standard check-in time. Room was very large, with a separate shower room and toilet/sink. Decor and carpets a little dated, but overall a very nice room with a balcony overlooking the town hall square. The inclusion of breakfast was a welcome addition - excellent breakfast. A very pleasant stay, and would stay here again.

Leisure Partner

4/10

Poor

14 Dec 2025

Martin

This hotel needs a good renovation! Stayed here a few time the last years but it is just getting worse. Shower not working properly, cleaning if the room was a maid storming in without knowing asking us if we needed extra towels, breakfast not as good as it used to be. Sad since the location is good and room are decent size…

Friends_and_family Friends

6/10

Pleasant

13 Dec 2025

Matthew

Hotel was nice, breakfast was also excellent… the whole ‘book your room clean’ whilst I get why was a bit annoying as we booked a room clean that was ignored. Location was excellent, given our accessibility issues, highly recommended for those with mobility problems. Thanks again for a lovely stay!

Partner

8/10

Excellent

09 Dec 2025

Francisco

Super convenient to the shopping area

Business Self

8/10

Excellent

05 Nov 2025

Jeremy

The position is excellent for all sights shops restaurants etc. The room was adequate - could have done with some English channels on the TV.
Would definitely stay again next time I'm in Copenhagen

Leisure Family

10/10

Exceptional

30 Sep 2025

Kevin

Staff are very nice

Leisure Partner

8/10

Excellent

17 Sep 2025

Lars

Location perfect, great breakfast, great staff
.
Disliked the bathroom and the lack of sound barrier between rooms.

Leisure Partner

2/10

Poor

12 Sep 2025

Karina

This is not a good place to stay if you want the room you pay for. We paid for a presidential suite with a huge rooftop terrace that was pictured in all the advertisements for the room. What we got was instead a large room on the 1st floor with tiny stand-up-only balconies. It wasn't a suite either as there was no separate living area. This also meant we couldn't see a lot of the fireworks at Tivoli across the way from the lower floor. The place also has multiple other issues, including no charging abilities near the bed, no working TV/remotes and they require you to make reservations (which are hard to get if you don't want 7am or 9:45am) in order to get the prepaid breakfast meal. We also didn't get any cleaning service during our 2 night stay over the weekend. These things would be bad on their own, but I wouldn't have bothered to complain if I had gotten the room I paid for.

Leisure Family_with_children

10/10

Exceptional

12 Sep 2025

Michael

Nice Hotel, great location, room was ready early after arriving from my journey. Would study here again

Business_and_leisure Self

8/10

Excellent

09 Sep 2025

Anne

Nice stay

We had a clean, comfortable, updated room. The hotel was in a touristy, but central location. A very good experience

Partner

10/10

Exceptional

08 Sep 2025

Joanne

Sophie was amazing. Very helpful and friendly. Excellent breakfast.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Jeffrey

Friendly people

10/10

Exceptional

17 Aug 2025

paul david

Thank you for looking after us. See you soon!

Leisure Family

8/10

Excellent

16 Aug 2025

Bernardette

Property location was in the middle of the area we were visiting. Staff were excellent and food perfect.

Leisure Family

10/10

Exceptional

12 Aug 2025

Alex

Perfect Location. Everything you need is right around you

Leisure Partner

6/10

Pleasant

12 Aug 2025

ABDULLAH

Oky

Leisure Self

8/10

Excellent

06 Aug 2025

Isabella

I know this is not under your control, but the very loud bell that rings every 15 minutes is the only part I did not enjoy. It rings too late and starts too early.

Leisure Self

10/10

Exceptional

05 Aug 2025

Susan

Amazing stay at the Scandic Palace.

It was the best hotel breakfast we have ever had. Location was excellent with friendly staff. We loved our view of the square. Hotel was very eco friendly. The only thing was we wished the bed was a queen sized one.

Partner

10/10

Exceptional

03 Aug 2025

Kristi

Hotel was awesome and the location is perfect. However! Beware the bell tower is directly adjacent so the clock strikes EVERY 15 minutes. All day. All night. Additionally there were fireworks that shook the hotel at 11:30 at night. Three times in Copenhagen and all three times experienced these fireworks. So don’t expect sleep .The hotel itself was great, I just would have loved to have known about the bell tower and fireworks and I would have steered clear.

Leisure Self

10/10

Exceptional

21 Jul 2025

Laura

Highly recommend

Perfect location. Beautiful building. Breakfast was incredible - particularly for dietary requirements. There is a really lovely member of staff called Simran who was particularly fantastic.

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

David

Great location but a but tired

Our room was sooo hot and ventilation useless. The toilet broke and we were moved to another room which was lovely and cool though. Other reviews about water temperature are spot on. Please dont advertise as having parking available as we had to pay £40 per day for motorbike parking in qpark opposite. Condition is a bit tired in places and walls are thin so noise an issue with neighbour. Great location though to be fair and staff were helpful enough.

Partner

10/10

Exceptional

14 Jul 2025

Christian

I liked the room and the breakfast was wonderful- the location was superb! Best location In Copenhagen by far - close to everything

10/10

Exceptional

10 Jul 2025

Damon

Excellent hotel, great location!

Leisure Partner

10/10

Exceptional

09 Jul 2025

Andre

GREAT location , large room, perfect breakfast

note : no hotel bar or lounge - can get noisy

overall nice stay next to metro and shopping

Leisure Partner

4/10

Poor

08 Jul 2025

George

Faded glory. Shower the other end of the room from bathroom. Irregular internet connection. No restaurant other than breakfast in a dungeon. No orange juice or toast for breakfast - a world first for us.
However staff were friendly and as helpful as they could be.

Leisure Partner

10/10

Exceptional

01 Jul 2025

Gary

It's downtown and therefore within walking distance to the things we wanted to do, like Tivoli Garden. The hotel staff was excellent and the building was grand.

Business_and_leisure Friends

6/10

Pleasant

01 Jul 2025

Michael

Breakfast was just ok.

Leisure Family

8/10

Excellent

29 Jun 2025

Dan

Great location. Excellent staff.

Leisure Partner

8/10

Excellent

29 Jun 2025

John

Good location, friendly

Leisure Partner

6/10

Pleasant

27 Jun 2025

Betty

Hotel ok but no cleaning service or explanation of how to obtain refused to help my daughter at night when she forgot her card and she had to sleep on patio outside hotel!!!! Not impressed. We asked when checking I. To add her name to reservation and they said we didn’t need to and when she asked for assistance at night they would not give her a new key and then locked her out of the hotel. Paid a lot for an upscale hotel and they let guests sleep outside!

Leisure Family

10/10

Exceptional

27 Jun 2025

Henry

Great location for walking to the city sites, restaurants and train station.

Leisure Friends

8/10

Excellent

24 Jun 2025

Julie

Wonderful location.
Really spacious suite room.
Our daughter was still in the bedroom area but she had her own area and she preferred this.
Staff friendly.
I liked the requirement of booking breakfast & housekeeping. Seems very efficient.
Points others have raised that we didn't have issue with:
Noise: we were in the busiest central square. We did have an inside view from our room but the 'noise' didn't bother us at all.
We were there on a really hot weekend & the room air cooling was sufficient.
The breakfast was authentic and even though it was busy, didn't feel crowded.
Points I would raise:
No usb points in room and a double socket wasn't working in the bedroom (reported) which meant we had to charge our phones in a separate area.
I don't know why some hotels don't provide water for the room. A bottle in the fridge on arrival would be most welcome.
Overall, we really enjoyed our stay.

Leisure Family

8/10

Excellent

24 Jun 2025

Daniel

The shower was unpredictable as it changed temperatures from cold to scalding hot and no matter how much you tried to adjust, it would remain stable.

Business_and_leisure Family

8/10

Excellent

21 Jun 2025

Tracey

Fantastic location, large rooms, comfortable property. Service was limited to on request’ for sustainability reasons. This was well communicated up front. Great property for a short stay.

8/10

Excellent

15 Jun 2025

Douglas

Great breakfast. Excellent views of the city. Friendly and helpful staff.

Leisure Partner

8/10

Excellent

15 Jun 2025

SIMON

Great location in a very walkable city, quiet well appointed room, helpful and knowledgeable staff.

Leisure Family

6/10

Pleasant

14 Jun 2025

John

Dislikes: breakfast. It was the worst we have had in a hotel stay. Powdered eggs that pose as scrambled eggs were terrible. No syrup for waffles. No fresh fruit. No toaster for breads. Old cinnamon roll Danish was the only option for Danish. No danish is Denmark? No orange juice. A bonus would be an omelette or egg station, but we understand if this is an extra cost.

This is the only part of our stay that was very subpar.

Leisure Partner

8/10

Excellent

03 Jun 2025

Patti

From the outside, the hotel is beautiful. You can tell it once was a high end hotel by the pictures of year’s past hanging in the lobby area. However, our room was bare minimum. You need to let them know when you want

Partner

8/10

Excellent

02 Jun 2025

Ben

The lack of a dedicated shower in the suite really was a let down.

The big bath was very nice but for every day use it was a pain to spend the hours filling it with water.

Partner

6/10

Pleasant

25 May 2025

Cathy

No hospitality for arriving guest

Great location! On site restaurant or bar looked nice but not available to hotel guest unless you make reservations in advance we were told. Not convenient for hotel guest just arriving who would just like to sit and have a drink and a bite to eat after long travel day. Don’t think I would stay at this hotel again.

Partner

10/10

Exceptional

25 May 2025

Cindy

Great location to main city area. Staff are helpful. Room was clean, nice. Bed was comfortable. Breakfast was excellent! One detractor was the noise. Our room was facing out toward a busy street and people/bars/carousing could be heard until about 2 am. If that bothers you, I would book a room facing the courtyard.

Leisure

6/10

Pleasant

18 May 2025

Daniel

Nice hotel with a great location. The WIFI is horrible, and I was charged $106 to wash a couple of undershirts, underwear and socks. $106 freaking dollars. I would have done it myself if there were any laundromats nearby. I understand that they contract a company to do the laundry, but you can't be charging people $100 for a basic load of laundry. Diagraceful.

Leisure Self

6/10

Pleasant

16 May 2025

Marius

Not a quiet area. We faced town hall
plaza and the noise form the music and city hall bells did not hep with the sleep

Leisure Family

8/10

Excellent

28 Apr 2025

Andrew Richard

All good.

Leisure Partner

8/10

Excellent

21 Apr 2025

Alyson

Great location

We arrived in the morning and even though it was well before check in, they did have a room available which was fabulous.
We were 2 adults with a teenager and stayed in a suite.
The suite was adequate for our needs.
Bedroom with very large bed and room with a bed settee.
Bathroom was spacious with separate shower as well as a bath with shower over.
Each room had window seats which were lovely to watch the square below.
The temperature is centrally controlled and we found the rooms too hot, especially at night.
We arrived on a Saturday. I’m not sure if this happens every Saturday night but there was loud music and dancing in the square until the early hours.
Unfortunately this did disrupt our sleep as we needed the windows open as it was so hot.
It’s also worth noting that the city hall clock chimes until midnight.
Breakfast was good. Plenty of fruit juices to choose from. Waffle station, plus hot and cold options. Our only complaint is that they didn’t have English breakfast tea.
Location of the hotel is superb.
A few minute walk from central station and most attractions are virtually on your doorstep.
I would definitely stay here again

Friends_and_family Family

8/10

Excellent

13 Apr 2025

Sherman

Copenhagen city hall

Good stay

Friends_and_family Family

8/10

Excellent

09 Apr 2025

Neil

A great hotel though the noise from rooms next door and above were quite noticeable but could be down to thin insulation. It was only the last night this was particularly noticeable from the 3 nights I spent there. Also I don’t agree with being told by the staff that you have to pay for leaving your luggage on check out date. (I joined the Scandic loyalty scheme which is free and means you can leave your luggage for free but this isn’t advertised).

Leisure

10/10

Exceptional

31 Mar 2025

Verified traveler

Fantastic hotel! The breakfast was wonderful with tons of options. The hotel is across the street from the metro station with the same name that the hotel is on. Central station is a five minute walk, which is great for catching trains to other cities. The staff was helpful and there were maps at the front desk which made getting around the city easy.

Self

10/10

Exceptional

29 Mar 2025

Scott

Xxx

10/10

Exceptional

22 Mar 2025

Michael

Great hotel, walking distance to everything, shops, bars, Resturant, city center. I dd not need a car or metro, just waked the hole downtown from there.

Leisure Self

8/10

Excellent

19 Mar 2025

Ellen

Great location! Rooms spacious.

Business Self

2/10

Poor

11 Mar 2025

Richard

Filthy

Filthy. Just filthy. And dangerous. Needs major update.
Staff were friendly. Moved us to another room which was slightly better but still grubby.

Business

10/10

Exceptional

20 Feb 2025

Emma

The staff are lovely and friendly. I had a slight issue with my door as the hotel building is older. They slightly upgraded my room as I had to come back to the front desk to fix it. The rooms I got had a lovely bathroom and extremely comfy bed. Breakfast in the morning had a good array of traditional Scandinavian and american breakfast options. Hopefully I will get to come back soon and for longer!

Leisure Self

6/10

Pleasant

17 Feb 2025

Emily

The room was fine but the shower was terrible. The water temperature would change from cold to scalding hot without touching the dial. It would not hold a temp and made showering incredibly frustrating. Other than the shower, the room was comfortable and the location was nice

Partner

10/10

Exceptional

03 Feb 2025

Adriana C

Perfect Location for Exploring the City!

This hotel’s location couldn’t be better—just steps from a metro stop and only three blocks from Central Station, making it incredibly convenient for getting around. Everything you need, from restaurants to shops and attractions, is within walking distance. The room was spacious and comfortable, providing a great place to relax after a day of sightseeing. Breakfast offered a variety of options, ensuring a good start to the day. Highly recommended for both convenience and comfort!

Leisure Partner

8/10

Excellent

08 Jan 2025

Emma-louise

Small rooms

Leisure Partner

6/10

Pleasant

26 Dec 2024

Verified traveler

Good hotel and location, but noisy

This was a good hotel and a good location. Every single staff member we encountered was extremely friendly and helpful! The breakfast was excellent with plenty of food and drink options...and free. The only complaint I have…and it's a significant one…is the amount of noise you hear from other guests above and next to your room. It's incredibly disturbing. There's obviously nothing that the hotel can do about it. But, just be aware that is an issue. Bring it a White Noise machine.

Friends_and_family Family

10/10

Exceptional

07 Dec 2024

Helen

Great stay. Staff very helpful. Breakfast exceptional. Location great for access to station and walking in city centre

Leisure Partner

10/10

Exceptional

07 Dec 2024

Joseph

Very close to Tivoli and the main shopping district. Easily walkable. Very nice amenities. We had an issue with the room (toilet door was broken) and staff was able to assess quickly and move us to another room with no headaches. Would recommend *****

Leisure Partner

6/10

Pleasant

26 Nov 2024

Nikolaos

A bit disappointed

We were looking to stay at the hotel for quite a long time but the prices were usually very high. This time we had a good discount and went for it. The hotel is not what it looks like from the outside and because of its location. The hotel inside is outdated and needs renovation. The prices do not reflect the hotel interiors, service and rooms. The rooms are comfortable but overall there are many things to be fixed (broken plug in the room, to name an issue). Service, too ( the cups in our room were not clean, most probably left dirty from the previous guests). The breakfast was ok but more towards the unhealthy side.

Partner

8/10

Excellent

23 Nov 2024

JENNIFER M.

Great Hotel close to Shopping and Tivoli

Good location - close to Central train station, Tivoli, and Stroget. Wonderful breakfast buffet with variety of hot foods and delicious bread. Room was nice sized but was a little chilly. Room service is only on request.

Self

8/10

Excellent

13 Nov 2024

danny

hotel to come back

nice hotel, staff welcome and provide very good service excellent location

Business

6/10

Pleasant

10 Nov 2024

SHIRLEY

It was excellent for central location to transport in Copenhagen. I believe it was behind the times in updating. For such an enormous hotel presence, I would have thought an airport shuttle would've been available. The staff was very helpful.

8/10

Excellent

07 Nov 2024

Margy

Nice room. Good shower. There was some loud noises at night which I think was the movie theater next door. Like someone was watching a movie with the volume turned up all the way. You could hear the clock chime until midnight. Breakfast was great.

Business

8/10

Excellent

01 Nov 2024

Karen

Location is great

10/10

Exceptional

01 Nov 2024

Juliet Elizabeth

The Scandic Palace is in a great location, next to City Hall and within easy walking distance of many of the sights of Copenhagen. It is a beautiful old building and the size of the rooms reflects this. The room was comfortable and spacious and we enjoyed the views over the square and Tivoli Gardens. Breakfast was plentiful and varied. The main downside was the thin walls between rooms - we could hear our neighbours on both sides - but the positives of the hotel far outweigh the negative.

Leisure Partner

10/10

Exceptional

29 Oct 2024

Jade

The room was amazing! They have the best hotel breakfast I’ve ever had with a focus on sustainability. Was the perfect place to get ready for our city hall wedding. Was right in the center of everything!

Leisure Partner

6/10

Pleasant

29 Oct 2024

Peter

Had a room over the theater it was noisy, stayed there 4 nights never cleaned the room or gave clean towels

Leisure Partner

10/10

Exceptional

21 Oct 2024

Peg

Beautiful hotel in a great area. Delicious breakfast. Charming and helpful staff.

Leisure Partner

8/10

Excellent

18 Oct 2024

armen

Leisure Pet

2/10

Poor

16 Oct 2024

Louise

We checked in. Entered the room. The room was dirty. It’s smelled filthy and there was no way we were going to stay there. We checked out and went to stay at another hotel. I will be contacting Expedia for an expedient refund.

Leisure Family

8/10

Excellent

30 Sep 2024

Adel

It's an amazing historical building in a very central location that can reach many historical and tourist locations by walking, Metro, train or bike.
The building exterior makes for a great picturesque backdrop that matches the nearby City Hall.
The room itself is rather small, bathroom sliding doors are glass that don't offer privacy and the sink was extra small. Breakfast was good. Overall, it is overpriced for the amenities but you'd be paying for location and historical value.

Leisure Partner

10/10

Exceptional

29 Sep 2024

Anne

This hotel was excellent all around and the location was ideal for practicality (close to Main Train Station) and for walking to numerous tourist sites. One minor problem was that outlets for electronic devices were limited and situated in odd places (closet, next to front door). There were convenient outlets in bathroom and work desk. Otherwise, the hitel was great and we recommend it with enthusiasm.

Leisure Partner

10/10

Exceptional

28 Sep 2024

hyungsuk

Best lacation...

Business_and_leisure Family

8/10

Excellent

26 Sep 2024

Dov

We were very satisfied.

10/10

Exceptional

24 Sep 2024

Kevin

We enjoyed a large room well equipped room, WONDERFUL staff, and this beautiful classic building in the very center of the city.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Verified traveler

Best location!

It was the most ideal location--could walk to museums, Rosenborg Castle, & Botanical Gardens ( or easy metro located in plaza across street). Was across street from Tivoli Gardens, & near variety of restaurants. Easy metro to convention ctr ( which has nothing near it so don't stay there). Staff very helpful re: directions, things to do. Good breakfast buffet. Wonderful pillows. Had to request house cleaning daily --that is why not 5 star there. Plaza in front often had musicians/dancing. Very fun.

Business

8/10

Excellent

19 Sep 2024

Robert

Excellent breakfast, staff and location. Hotel a bit dated, with a few minor issues, overall a very good hotel and good value.

Leisure Partner

8/10

Excellent

19 Sep 2024

Lise S

I really like this hotel. They constantly keep it up to date, still maintaining it’s uniqueness, and location, location

2/10

Poor

18 Sep 2024

Verified traveler

Terrible.

Business

10/10

Exceptional

14 Sep 2024

David

This hotel is in the perfect location. The rooms and service are great. I recommend this hotel.

I would have preferred if they had offered orange juice at breakfast. They offered other kinds of juices, but not orange juice. Perhaps it is because orange juice is more expensive? I don't know. That's the only thing I would change about this hotel.

10/10

Exceptional

13 Sep 2024

WILLIAM

close to many activites

Leisure Family

8/10

Excellent

13 Sep 2024

Kourosh

Very old building from probably from end of nineteenth century but renovated and clean. Very professional and friendly staff, good breakfast, and my room was clean and comfortable.

Leisure Self

10/10

Exceptional

10 Sep 2024

Patricia

Nice hotel close to attractions and the shopping area. They gave us our room when we arrived in the morning. The breakfast was varied, plentiful and really good choices. Would be back next time we visit Copenhagen

Leisure Family

10/10

Exceptional

10 Sep 2024

Monica

Very nice staff. They did everything to make our stay comfortable and pleasant

Leisure Family

10/10

Exceptional

07 Sep 2024

Danny

Central location next to city hall, Tivoli and walking street up to the harbor.
Great s

10/10

Exceptional

04 Sep 2024

LISE

Close to Tivoli Garden

Best location. Next to city Hall. Across from large square and “Tivoli Garden” Great to walk around, felt safe. Fountains, gardens and many restaurants. Many bicycles. Be careful crossing street. Hotel served Delicious Breakfast. Free chocolates at front desk. Great instructions for activities.
One block from main walking street. Great stay. We had large room with sitting area.

Partner

10/10

Exceptional

03 Sep 2024

Debra J

The room was clean and spacious. Breakfast was great. Convenient to train and metro. Easy to walk to sites. A lot of nearby fast food with litter on the sidewalk.

Leisure Self

6/10

Pleasant

03 Sep 2024

Verified traveler

Room was not cleaned properly. Had to ask the staff to clean the bathroom again. Floors in hotel and room had stains on the carpet.

Excellent location, though.

Self

10/10

Exceptional

02 Sep 2024

Josee

Was a quiet night, wonderful view, desk clerks were friendly and knowledgeable.

Leisure Partner

10/10

Exceptional

02 Sep 2024

Alan Charles

A great location for exploring attractions both within and outside of Copenhagen; easily walkable to many city attractions.
Great Breakfast.
Very helpful staff manning the front desk and the breakfast area.

Leisure Family

6/10

Pleasant

01 Sep 2024

David

Check-in was a mess because they had given our room to another guest with the same last name and couldn’t find a room for us. The staff initially seemed to think this was our responsibility and they didn’t seem to care if we walked away. Thankfully a manager got involved and fixed things but it took an hour. The hotel air conditioning is terrible so our room was stifling in the hot summer nights. After the second night we asked for a fan, which they provided. That helped make it tolerable. for room to be serviced - they left one bath towel for two guests. When we called the desk for more towels they sent them quickly, but there response was “That sometimes happens during busy season” - really?? Breakfasts were good and all of the other staff we encountered were pleasant and helpful. We had a good time overall, but it’s hard to recommend this hotel.

Leisure Partner

10/10

Exceptional

31 Aug 2024

James

Great staff and rooms. Breakfast is excellent with a tremendous assortment.

Leisure Family

8/10

Excellent

29 Aug 2024

Verified traveler

Hotel stay was satisfactory. But the reception did not quote correct pricing for the taxi ride to the airport, leading us to suspect we were cheated by the driver.

Friends_and_family Family