Cleveland House

4/10

Poor

07 Aug 2026

Peggy

Location was great. The buildings were very run down, not at all what the pictures portrayed, wallpaper peeling, we also were switched to a room that was supposed to be the “best” but was smelly and run down. I get that they are historical, but they can still be maintained well. Mattress was very comfortable but pillows were poor.

10/10

Exceptional

06 Aug 2026

Melanie

Close to downtown Newport! Walking distance to all restaurants & shops! Great on site parking!

8/10

Excellent

05 Aug 2026

John

2nd time staying here. Great location and solid choice.

6/10

Pleasant

03 Aug 2026

Angelo

Location. Parking

6/10

Pleasant

02 Aug 2026

Sebrena

The property location was very convenient. The parking was tight & challenging. The house was built in the 1800s - very eclectic & unfortunately not well maintained. I slept in Room 102. I didn't even have a tv! The bed was wonderful. The walls were cracked. The floors were painted & looked dirty. The room was dusty. I have allergies & coughed most of the night. I met Rick, the owner, who was very charming. RJ, was super helpful, carrying my luggage & parking my car. It was an interesting experience. I don't recommend it

6/10

Pleasant

29 Jul 2026

Kathleen

We attempted to check in to find we had been relocated to another property several blocks away. Air conditioning was very weak in our stuffy third floor room and we were unable to open any windows. Bed was reasonably comfortable. Dresser draws were difficult to open/close.

8/10

Excellent

29 Jul 2026

Rob

Everything was clean, quiet and has A/C

Partner

10/10

Exceptional

28 Jul 2026

Dave

Excellent location. Great service both as we registered and during the stay. Room was ample and comfortable.

10/10

Exceptional

28 Jul 2026

Michael

Great location, comfortable bed and pillows, delicious breakfast, and outstanding customer service. Walking to everything in town- innkeeper was very nice, plan to comf back

8/10

Excellent

26 Jul 2026

Stephen

Staff very helpful, room was ok, cobwebs on the lamps, daily amenities were clean, parking was good.

10/10

Exceptional

22 Jul 2026

Tatiana

parking

10/10

Exceptional

20 Jul 2026

Amy

Rick was a great host and the location was amazing

Family

10/10

Exceptional

20 Jul 2026

Lisabeth

Great breakfast, great location comfy bed! Great place for couples.

Partner

8/10

Excellent

19 Jul 2026

Melanie

The property was located in an excellent area, right near free transportation and lots of good restaurants. There was some on-site parking but it was very small and backing out of the lot was very tricky. The management was very nice and saw to it that we were assigned a first floor room and help with our luggage. my biggest complaint was that no one serviced our room during our two night stay. Towels were not refreshed and the one and only small trash can in the suite was never emptied and was overflowing by the time we left. Overall, I feel the good outweighed the bad and would consider re-visiting again.

Family

10/10

Exceptional

11 Jul 2026

Craig

I booked a room at The Cleveland House for an overnight stay to celebrate my wife's birthday. Rick and Mel were welcoming and helpful when we arrived. Our room was nice and clean. There was a high occupancy, but we barely heard the other guests. Breakfast the next morning was delicious! We will be back!

Partner

10/10

Exceptional

10 Jul 2026

Jim

We stayed just walking distance to town. Room was perfect with king bed and air conditioning. Bring soap and shampoo what they leave in room is not enough. Would definitely stay there again.

Family

10/10

Exceptional

04 Jul 2026

Christine

L’accueil était parfait !

Family

10/10

Exceptional

02 Jul 2026

lucinda

Full disclosure, the host moved us to a different property from the Cleveland House, BUT it was an upgrade AND closer to bars and restaurants so mutually agreed upon. Property host was so nice and helpful. Would definitely book here again!

Partner

8/10

Excellent

01 Jul 2026

Moylene

The hotel is in an excellent location, tucked away in a quiet street, yet within walking distance to the ferry, the wharf, restaurants and shopping. The Victorian house is very cute and although the room was somewhat dated, it was very clean and the bed was super comfortable. There is not much bathroom amenities, so guests should bring their own shampoo/conditioner and lotion. I loved that there was water available throughout the day. Check in was relatively quick and easy. The WIFI was quite slow. We needed to store our luggage and were told to leave it in the dining room, which was an open room and we felt a little nervous but had no choice. It was totally fine when we returned to collect it. We enjoyed our stay at this hotel. I would recommend it if you don’t need particularly fancy accommodation and also comfortable with narrow stairs.

Family

8/10

Excellent

01 Jul 2026

HOWARD

Great location w/parking and excellent breakfast but buildings were old and a bit tattered

Partner

6/10

Pleasant

29 Jun 2026

Michelle

Great location. I slept well. The lady who checked me in did not seem happy, but she was responsive when I told her my television wasn't working.
Super tiny room. No bedside tables or counter space in bathroom.
Breakfast was supposed to be included in my rate. I made a special request for vegan breakfast items at time of booking. The lady who checked me in know nothing about this, and wasn't even clear on what vegan means, it seemed to me. She asked if cereal was okay I'm fine with cereal and soy milk or fruit and bread, so I sent an email requesting almond or soy milk. The next morning, the guy who greeted me tried to be helpful.and went to get soy milk or almond milk. I don't think he knows what they are because he brought me Almond brand coconut drink...it tasted like a pina colada, super sweetened creamer. Not something one would put cereal in. Also, the cheerios and possibly granola had honey, so I just had a banana and dry shredded wheat for breakfast. I think the gentleman was contrite and in trying to make me feel better referred to me (grandma in late 50s) as a \"young lady.\"

There are multiple signs with different wifi networks and passwords posted throughout the property. I tried 3 or 4 of them before I found the working combination.

I feel they should be more accepting of diversity for breakfast. Fresh fruit, peanut butter and bread would be a good start They should provide options for eco-conscious, health-conscious,or humane-minded clientele, in my opinion.

Self

8/10

Excellent

27 Jun 2026

Madalene

Here is what you should know when booking a room here: 1. There are four hotels in this group and you could be put in any of them. 2. They are historic homes built in the late 1700s, I think, and therefore have old-home character and individuality—and sometimes a little peeling paint. 3. Rick, the guy who runs everything, works extremely hard to make sure you feel happy. 4. Regular queen rooms are in the basement. Deluxe queens are upstairs. My daughter and I had a deluxe king. It was nice. We had a cute street view. 5. There is parking, but it’s tight. 6. Clean room & linens. Private bathrooms. Really clean. 7. The floors were old fashioned hardwood floors, but whatever they did to them, they didn’t squeak, creak, or make noise.8. Firm mattress, nice pillows.9. Window units for A/C. The hallways were warm. You can adjust your room’s temp yourself. 10. Walkable to Bowen’s Wharf, Starbucks, etc. 11. That said, it’s a little quirky. Have that expectation and you will enjoy it. We will go back.

Family

10/10

Exceptional

27 Jun 2026

Laura

The owner, Rick makes you feel at home

8/10

Excellent

26 Jun 2026

Shannon

The staff was super helpful and hospitable. Very old home but very accommodating. WiFi was spotting in some areas. Very close to restaurants and public transit, as well as a free hop on hop off bus for the city.

Family

10/10

Exceptional

25 Jun 2026

Kylie

Great location and very helpful staff!

Partner

10/10

Exceptional

22 Jun 2026

Charles

The Cleveland house has a lot of character. Great antique home with updated services. Great location right off Thames St. Would definitely stay again.

Family

10/10

Exceptional

20 Jun 2026

Debra

Great location to Thames street. Great old historic hotel. Staff was amazing and bonus came with parking.

Partner

10/10

Exceptional

20 Jun 2026

Karina

Best location!!!

10/10

Exceptional

17 Jun 2026

Alyssa

Booked a room for 2 nights at the Cleveland house, we were moved to their sister property right across the street. The staff was friendly and the room was dated but clean. It was a great walkable location and I would totally visit again. We opted not to do the breakfast because there were so many walkable spots nearby but love that it was offered

Partner

10/10

Exceptional

14 Jun 2026

Anne

Perfect for what I needed, simple clean room and great location. Very kind staff!

Self

8/10

Excellent

12 Jun 2026

Kevin R.

There were no amenities. One has to pay for the breakfast. There’s no coffee in the room. Everything in the place felt dated, but not quaint. No modern conveniences. The staff was very very nice, and I wished they had something much nicer to work with than their cluttered office and dingy rugs and dated furniture.

Partner

10/10

Exceptional

08 Jun 2026

Patricia

Excellent location. Friendly staff and comfy bed. Clean room. The only thing we wished for was a curtain on the window. Blinds let too much light in. Other than that I’d stay again!

Partner

8/10

Excellent

08 Jun 2026

Kelly

Cute Victorian b&b. Spacious rooms, amazing location.

Partner

10/10

Exceptional

05 Jun 2026

Tina

Very friendly staff

Partner

6/10

Pleasant

04 Jun 2026

Mary Alice

Furniture was stained. Horrible smell. Old property. Good location.

Partner

10/10

Exceptional

02 Jun 2026

Gregg

Excellent value and great old school experience. Will definitely be back.

10/10

Exceptional

31 May 2026

John

This inn was very clean and comfortable. The staff were very accommodating and friendly. The inn is located a short 5 minute walk from Thames Street and America’s Cup Avenue which was very convenient for enjoying Newport.

Self

4/10

Poor

30 May 2026

Lauren

The room I booked and paid for in December was not the room I received nor was it in the property.
Dingy and outdated was my room as opposed to the pictured antique and charming room. At no time during my 4 night stay was my room freshened up. Great location, but there I would never stay there again.

Partner

8/10

Excellent

27 May 2026

April

The hotel was a historic home so the room was small and a bit stuffy, but very quiant.

Partner

8/10

Excellent

27 May 2026

Cindy

Cleveland House is perfect for those who want the experience of a bed and breakfast without all of the high-end luxury amenities. First the sheets and towels were top of the line… Fine Linen. Wonderful!. The rooms were clean. The stairs are standard 19th century very narrow very steep and quite squeaky with floral carpet. No elevator! Common areas are cluttered. But the staff was top-notch and helpful and kind. As a solo traveler it was safe. Location is perfect to walk around downtown Newport. Waking up or surrounded by Jomes built in the 1700s and getting the feel of the narrow streets and pitched rooftops - that is priceless!

Self

8/10

Excellent

21 May 2026

Marianne

The room was very small even for an Inn. We expected to stay in one of the rooms in the main building that were shown on the website. We were put in another building and a smaller room. We stayed 2 nights and no maid service.

Partner

6/10

Pleasant

20 May 2026

Alexander E.

To summarize my experience in one word, it was disappointing.

To start with positives: the people who work there were very nice. The room was clean, and the hot water in the shower was plentiful and had good pressure -- most of the time.
On the downside -- and I am not sure if the fault is with the Cleveland House or the Hotel.com
1. The room was not at all as shown in the pictures.
We paid for a \"Deluxe Queen Bedroom.\" The actual room was very small (probably 10 by 10 feet) and was furnished with very basic bed, one nightstand, and one desk -- all old and not in the best of condition.
If this is the \"Deluxe,\" I hate to see their \"standard' room.
2. The WiFi connection was inconsistent. Sometimes it worked, sometimes it did not.
3. The Breakfast was a far cry from the pictures and the lavish praise on Hotel.com.
It was very basic, and definitely not worth the extra $38 per night, which they (again, I am not sure whether the Cleveland House or the Hotel.com) charge for it.
The breakfast room was in a separate building and served 3 or 4 different nearby inns belonging to this \"Inns of Newport\" company. The seating was inadequate to accommodate all of the people coming for breakfast.
4. The toilet did not flush properly. The handle was not working, and I had to lift the tank cover and pull the chain manually every time I wanted to flush the toilet.
It was annyoing, and despite our complaints, in 3 day that we stayed there it was not fixed.
5. Last day the water was shut off.

Friends_and_family Family

8/10

Excellent

17 May 2026

CHRISTINE

Parking is rough but the stay was nice and quiet

Partner

8/10

Excellent

17 May 2026

Carolyn

Great location and friendly staff.

2/10

Poor

17 May 2026

Liping

All is bad I never want go back

Self

10/10

Exceptional

11 May 2026

Philip

Stayed 5/8/2026 - 5/10/2026. Location is superb, tucked away on a quiet street next to downtown historic Newport. We were only 5min walking from anything you'd probably want to walk to. Parking was easy off-street. Other people that stayed there needed to learn to leave space for others and tighten their parking jobs, but otherwise it was fine. Staff was amazing and very kind. Being there still in the off season, they allowed us to checkout later than usual which was extremely appreciated. Room was very clean and quaint; all we needed as we were mostly out and about. Would most definitely stay here again.

Partner

10/10

Exceptional

05 May 2026

Scott

Amazing staff:)

10/10

Exceptional

02 May 2026

Robert

Great place to stay. Excellent location very historic, quiet location. Very friendly and helpful staff

8/10

Excellent

28 Apr 2026

Jenna

Breakfast was yummy, room was small and staff was nice

Partner

10/10

Exceptional

23 Apr 2026

Catherine

The owner and who I think might be his daughter are so sweet!! The room didn’t have ac during the time I was there, but that was okay because the window did open, and it was 46° at night!! The property was prime location and great parking!! Overall a great stay!

8/10

Excellent

19 Apr 2026

Margit

Friendly staff. Location was great, too. Quaint little room in the center of New Port.

Self

10/10

Exceptional

04 Apr 2026

Agathe

Great parking and location. Lovely room but adjustable hand held shower head kept falling off the rod. Breakfast was outstanding.

Partner

10/10

Exceptional

30 Mar 2026

Josephine

Convenient location, walkable to shops and restaurants. Easy access to parking lot. Staff is great.

Partner

8/10

Excellent

23 Mar 2026

Jaime

Yes we were welcomed our dog on the property. And the breakfast was excellent especially for the price.

8/10

Excellent

23 Mar 2026

Laura

Room didn’t seem to have heat but it wasn’t that cold out there was an electric space heater

Family

10/10

Exceptional

23 Mar 2026

Mary Jane

Great location

Partner

10/10

Exceptional

15 Mar 2026

Anthony Jr

Was a great time and a very nice stay! Room was comfortable and spacious!

10/10

Exceptional

10 Feb 2026

William

Very nice, antique inn. The innkeeper, Rick Farrick was very helpful and welcoming. Great central location in Newport with a good number of restaurants immediately in the area - walkable, even in February!

Self

10/10

Exceptional

05 Jan 2026

Nikole

Staff was fantastic!

Partner

2/10

Poor

09 Dec 2025

Donna

Peeling paint, light and exhaust fan in bathroom non-functional, plastic sheeting over the windows that were covered with wrinkled sheer curtains, space heater for heat, uncomfortable, lumpy mattress, dirty floors. Pricy for its condition.
Only redeeming quality is location.

Leisure Friends

10/10

Exceptional

08 Dec 2025

Isabella

Clean, kind staff, and great location!

6/10

Pleasant

07 Dec 2025

Gregory

Perhaps repair towel bar in bathroom, fix water faucet in bathroom, have space heater already in room instead of guests carrying in to room.

Leisure Family

10/10

Exceptional

13 Nov 2025

Diana

Rick was great!! Hospitable, kind, informative. Rooms were super clean, breakfast was delicious! Rick accommodated us with whatever we needed. Will definitely be back!!

Leisure

10/10

Exceptional

11 Nov 2025

Cathy

The room was clean. The hotel was accommodating and moved us to a location that was closer to the wedding venue. Super easy to walk downtown and over to the Cliff Walk! Definitely recommend.

Friends_and_family Friends

2/10

Poor

23 Oct 2025

Rebecca

The owner is running a scam that I can’t quite figure out. I have to shorten the story due to space but he told me that I had booked the cheapest room and that I probably wasn’t going to like the room. He showed me a handwritten $ but it was far less than what I paid through Expedia and he just shrugged and said you never know what ythrough Expedia. So he brings us down into the basement! The first room was awful. He then led us down a corridor to another. It’s not a nice basement and is clearly unsafe. He ended up showing us a room i

10/10

Exceptional

13 Oct 2025

Matt

The area was outstanding

10/10

Exceptional

07 Oct 2025

Nicholas

A+++

A+++ will be back again

Partner

10/10

Exceptional

05 Oct 2025

Alissa

Great service, great location!

10/10

Exceptional

20 Sep 2025

Lauren

We had a wonderful stay. Great location, our room was very clean, and the owner is very nice and helpful!

Business

10/10

Exceptional

18 Sep 2025

Charles

Great

Business Self

10/10

Exceptional

18 Sep 2025

john

Extremely clean and quiet.

Leisure Partner

8/10

Excellent

14 Sep 2025

Heiko

Perfect location. Cozy \"old\" charm place ....don't expect good waterflow in the shower.
Very clean.

Partner

10/10

Exceptional

12 Sep 2025

Greg

Otillia was great upon our arrival and check-in was very smooth. The room was clean and comfortable. It is centrally located to downtown. Parking can be a challenge but they are always willing to help

Leisure Family

10/10

Exceptional

08 Sep 2025

Eduardo

Room was very comfortable and in a great location. Staff could not have been more helpful and pleasant.

8/10

Excellent

07 Sep 2025

Julia

The staff is extremely helpful and friendly. The room had a comfortable king bed with plenty of outlets for electronics. We had a whirlpool tub with 2 shower heads. The shower heads had plenty of pressure with lots of hot water. We received a parking pass, and walked everywhere through charming neighborhoods, shopping areas, restaurants, piers. Sections of the interior were a little worn, but overall, a pleasant experience. We would definitely stay here again.

Leisure Partner

6/10

Pleasant

03 Sep 2025

Peggy

Within walking distance of shopping and dining.

Leisure Partner

4/10

Poor

29 Aug 2025

Sanna

Bed squeaked, cheap mattress, the bathroom needs renovation- at least new showerhead, window unit for cooling worked fine. Dissapointed - the mainthing going for this inn is the location- central easy walk to everything

Leisure Family

6/10

Pleasant

29 Aug 2025

Francisco

Had to wait 1 he for room to be ready. A/C floor above leaking drip all night long into our a/c and we were unable to sleep

4/10

Poor

24 Aug 2025

Gyula

Overpriced, and deteriorating

6/10

Pleasant

24 Aug 2025

Joanne

I love staying here in the past . This time i was a little disappointed that the caroet in my room was so old and so dirty. It definitely is time to remove that carpet. Theyve ysed so much caroet fresh that the riom smelled way too strong like it.
Also not having a window that opens was highly disappointing- no fresh air.
I think the place beeds some improvements.
Location is excellent and staff are great.

Leisure

6/10

Pleasant

23 Aug 2025

Joseph

The hotel served its purpose for our one night trip. Great location, property was dated but did provide the historical antique feel that it advertises. Staff was nice but seemed very overwhelmed and disorganized at check in. We were asked to come back 2 hours after our check in time, at which point our room was still not ready. We were given an upgrade to a nicer room. It was about eight blocks to the the new location. The room was bigger and had a nice big jacuzzi tub, but it simply wasnt connected and not useable. The new building had no staff present. The breakfast service was a mystery. The dining room had a keurig machine but no coffee pods. Apparently you have to give your breakfast order the night before, but we were not made aware of this. We like to explore our surroundings and try local spots to eat so this was not an issue for us. I could see how this could get old during a longer stay.

Leisure Partner

8/10

Excellent

14 Aug 2025

Janet

This property is conveniently located near the downtown area. Very walkable.

8/10

Excellent

13 Aug 2025

Samantha

The staff were very friendly! Property was close to everything and walking distance, we enjoyed our stay and would definitely come back!

Leisure Partner

10/10

Exceptional

12 Aug 2025

Stacey

I liked how convenient this property was to the sites that had wanted to see. Breakfast was always fresh. And the staff was helpful and pleasant.

Leisure Partner

8/10

Excellent

11 Aug 2025

Beth

The staff and accommodations were outstanding. Parking was the only negative.

Leisure Partner

10/10

Exceptional

08 Aug 2025

Chelsea

Cute little inn. It’s a perfect location, a short walk to the shops and restaurants at Bannisters and Bowens Wharfs.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Scott

Great place

Leisure Partner

10/10

Exceptional

02 Aug 2025

Tabitha

The staff was very friendly and helpful. The room was clean and comfortable. I stayed 2 nights with my daughter and felt very safe. The location was fabulous and we could walk to everything. I would definitely recommend this establishment to others!
It’s unfortunate that they have changed their policy to require 5 nights.

Leisure Family

10/10

Exceptional

01 Aug 2025

Emily

Amazing spot !

10/10

Exceptional

21 Jul 2025

Padhraic

Great stay

2/10

Poor

20 Jul 2025

Stanley

Terrible experience

We were called to see what time we were checking in, and told it was fine to check in early. Arrived at 1230 (the time we said). There was no parking to be found. Initially we were told we could park in one space across the street, but would need to move later on to street parking. The owner offered us an “upgrade” to another one of his hotels. Said it was his high end property and a king size bed. No extra charge. We took it thinking it would be better. The other hotel smelled. The bed was terrible, pillows flat. The shower had little pressure. The room was super small. Breakfast was only available at the other hotel, and you had to order the night before. One night was doable, but if we had stayed longer, it would have been an issue. For the amount paid for the place, you’d expect a lot higher quality. Would not recommend nor stay here again.

Partner

8/10

Excellent

20 Jul 2025

Kathleen

Shower didn’t work properly.

Business_and_leisure Partner

10/10

Exceptional

19 Jul 2025

KATHRYN

The staff were extremely helpful. Property is in a great location.

Leisure Partner

8/10

Excellent

19 Jul 2025

Judy

Location

Leisure Family

10/10

Exceptional

19 Jul 2025

Christina

Clean and comfortable! Central location to shopping, downtown, food and more! The charm of Clarke St. architecture adds to the charm!

Leisure Self

10/10

Exceptional

09 Jul 2025

Whitney

Perfect location and very sweet cozy inn!

Leisure Partner

10/10

Exceptional

05 Jul 2025

Emily

Thank you so much to Rick and Chase for an amazing stay! Got an upgraded room along with complimentary breakfast that made us feel at home. Very conveniently located near the downtown area. Thank you for your care for every guest!

Leisure Friends

10/10

Exceptional

05 Jul 2025

Ellyn

This property is not the fanciest hotel, but it was in a lovely neighborhood and quite literally a 5-8 minute walk from everything. Super convenient. I never moved my car the entire 4 days I was there. The property owner was so kind, he even compted my breakfast the first morning, just because he’s a great guy! My room was on the 3rd floor and he had a young man carry my bags upstairs for me. My room was nothing fancy, but was clean and quiet and very comfortable. This property feels like a home, and I loved it!

Leisure Self

10/10

Exceptional

27 Jun 2025

Corina

The staff at this place was exceptionally great. The bed was so comfortable. Slept like a baby. It could’ve been updated a little bit more but other than that, I will definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2025

Linda

Excellent location and Rick is awesome! Staff is very accommodating and works hard to make sure your stay is as good as possible. Very pleased with the Inn, had a lovely time.

Leisure Partner