Name: Residence Inn by Marriott Richmond West/Midlothian
Address: 1350 Johnston Willis Drive, Richmond, 23235, US

6/10

Pleasant

03 Aug 2026

Louise

A very ordinary room with an uncomfortable bed and a hideously uncomfortable sofa made this stay poor value.

6/10

Pleasant

26 Jul 2026

Carlyn

The room was clean but needed some upkeep. The drapes were broken and didn't close all the way. The ironing board was terrible. It was small and no pad which made ironing almost impossible.. The door to the bathroom and the main room did not close all the way. We were put in a handicap room so the water heat only went so high - which meant shower was lukewarm at best. The gym was very nice and breakfast was good. The staff was very friendly. Update the rooms and I think it would be a great place to stay.

10/10

Exceptional

25 Jul 2026

Sean D

Friendly staff! Always enjoy our stay here!

4/10

Poor

22 Jun 2026

Rochelle

I will not be staying here again. While the staff were very friendly and professional, I had to change my room twice. The first room had not been cleaned at all. The bed was unmade and obviously slept in by a previous guest, the trash was full, and the counters were dirty. The second room they moved me to didn’t have a properly working toilet. The third room had mold in the shower. By the time I noticed it was too late at night and I just turned a blind eye so I could finally get turn in for the night. They need more cleaning staff to keep the rooms properly clean. I was only there for one night, but I can’t say it was a pleasant experience.

Self

10/10

Exceptional

03 Jun 2026

Walter

Loved it ☺️

Partner

10/10

Exceptional

31 May 2026

Ángel manuel Pérez

Staff great

Family_with_children

10/10

Exceptional

31 May 2026

Ángel manuel Pérez

Excelente staff and clean ,the breakfast is excellent

Family

4/10

Poor

31 May 2026

Kristin

Messaged the room several times to let them know we would be arriving late. No response. Tried to call phones were down. Arrived at property at 12:30am. Checked in. We were so tired and it was so late we went to bed. Listened to the shower drip all night. Next morning getting ready noticed the shower has black mold all around the rectangular drain and near the water leak from the shower head. Took photos and went to the front desk because no phones to talk about the room. The lady called a staff member who tried to change the shower head which didn't fix the leak. We left the property to attend a wedding. When we came back we said the shower is still leaking and there is still mold. The exhaust fan is covered in grime amd there is a strange green light in the exhaust fan too. We were told maintenance isnt here and we let housekeeping know. We can move.you to another room or give you hotel points. It was late and we were tired and just needed to stay the night and leave so we declined another room and admitted the points were a nice gesture but for what we paid we would never go back to another Marriott. Black mold is not something people should just shrug there shoulders about especially if you have a housekeeping department. No one seemed to think any of this was an issue. Oh and management isnt on site during the weekends is what we were also told. I saw more employees sitting around on there phones than anything. There is hotels right next door just go there.

Friends_and_family Family

8/10

Excellent

21 May 2026

Richard

Staff was very friendly and helpful

Partner

10/10

Exceptional

19 May 2026

Patricia

Our room was very clean, the staff were very helpful and the breakfast was quite nice. We did not have the opportunity to use the pool or gym but they looked just as nice as the rest of the property. My only very minor concern was that the ironing board was in need of a minor repair however it was still useable. I will definitely stay here again as it is located near extended family and a very nice place to stay. Next time we will bring our swimsuits!!

Family

10/10

Exceptional

10 May 2026

james

Definitely good value

10/10

Exceptional

19 Apr 2026

George

Everything was great. Thanks

8/10

Excellent

29 Mar 2026

Martin

Very nice staff, especially at breakfast. The room is spotlessly clean. Great beds. Only gripes were the incredibly loud ac unit outside and the hotel was very expensive for what it was. But supply and demand I guess. It was a busy weekend in Richmond

Family_with_children

10/10

Exceptional

28 Mar 2026

Meredith

There is a lot of green space and paths to walk your dogs with convenient pet waste containers on either side of the property. Also, it is well lit to walk your dog outside at night. They had a fire pit lit up for guests.

Pet

8/10

Excellent

24 Mar 2026

Allie

Fine for a short-term stay. I was there for a week. Could only get the shower hot once. Took about 25 minutes for it to heat up. Mid-day when barely anyone in the hotel would be showering made no difference. The air freshener they have in the lobby is so strong it is disturbing while eating breakfast. They also start cleaning up about 10 minutes before breakfast is supposed to be closed. Things that were good: clean and spacious room, nice large lobby and breakfast space. Breakfast was also good.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Ruth

Nice large room, comfortable beds, friendly staff & very nice breakfast!

Partner

10/10

Exceptional

13 Mar 2026

Christine

The staff was very friendly. The room was clean. Breakfast was so good!

Business

4/10

Poor

06 Mar 2026

David

I give this location 2 stars. The GM was very rude when I politely asked if we could check in early. Not the standard, I’m sorry but your room isn’t available yet. Just a brush off like he couldn’t be bothered.

Booked through Expedia, the hotel charged me 5.99 for “Data Service” after the trip, but no mention when I checked in.

10/10

Exceptional

24 Feb 2026

Nathaniel

Excellent service, friendly staff and extremely clean room. Loved our stay!

8/10

Excellent

16 Feb 2026

Shaquasia

Rooms were very clean. I loved the King studio suite. Staff was great the place was beautiful. Will definitely be booking again!

10/10

Exceptional

15 Feb 2026

Nyani

Spotless & great staff ! Will book again

10/10

Exceptional

08 Feb 2026

Shaniah

Staff very welcoming, Great room overall and had everything I needed.

Partner

10/10

Exceptional

03 Feb 2026

Renee

Cleanliness of room, good location, and friendly staff.

Leisure Friends

8/10

Excellent

03 Feb 2026

Daniel

Yes

Leisure Family

8/10

Excellent

30 Dec 2025

Gale R.

Clean room,friendly staff only annoying issue was deal I ng with tv remotes

Self

10/10

Exceptional

11 Dec 2025

Christine S.

We loved our stay at this location. We travel a lot and often stay at Marriott properties. Our room was great and the location was very convenient. A block away from the hotel is a lovely wooded park. It has a great walking/ running trail and a new, fun children’s playground. That said, the highlight of our stay was the staff. They were warm, welcoming, helpful, and clearly enjoyed working together. To a person, every staff member was friendly and eager to do anything they could to make our stay as enjoyable as possible.

Business_and_leisure Family

10/10

Exceptional

18 Nov 2025

Gabriel

Clean room, staff is great and amentities were great.

Leisure Self

8/10

Excellent

13 Nov 2025

Kate

Room was great, but the shower didn't get hot. Mentioned it to the front desk, they didn't seem concerned or interested....just stated it was a fully booked and we were on the 3rd floor, so nothing they could do. Glad we only stayed one night, as luke warm showers aren't fun

6/10

Pleasant

11 Nov 2025

Barbara

The carpeting in the room had snags in it which could cause a person to trip, the door was dirty looking and in need of a fresh coat of paint. We requested fresh towels, and they were not delivered in the daytime, the night desk person gave us towels. The room was not service until the day before checkout, which was day 5. Breakfast was fair at best, very busy on the weekend and the one staff person needed help to keep up.

Partner

8/10

Excellent

13 Oct 2025

Deina

Bed sunk in in the middle.

Business Partner

6/10

Pleasant

02 Sep 2025

Patrick

Almost but needs improvement

Great room layout (rm 325). However, I noticed the ice maker not working, the toilet running, the bathroom door will not close and most of the outlets and USB ports were broken. I reported these issues repeatedly but only the Ice maker was repaired. After 10 days of rementioning, I was told there were no engineers on site. Carpet near bathroom also badly torn. Elevator carpets need cleaning badly. Just FYI. The night shift young woman was extremely helpful and friendly, as was the Asian breakfast lady, The other's need member training. One lady employee was on her ear phone most of the mornings loudly on personal calls. Probably not what Marriott would want. But breakfast was VERY good and lobby was clean. Maid service was very good too.

Business

10/10

Exceptional

18 Jul 2025

William

🌶️💥🙀💯

10/10

Exceptional

02 Jul 2025

Jeffrey

Comfortable room and great location!

Leisure Partner

6/10

Pleasant

02 Jul 2025

Theresa

Beautiful property, but had issues with minimal Internet, room air conditioning, and no hot water on our last day. Oh, & early morning front desk asleep.

Business_and_leisure Partner

10/10

Exceptional

19 Jun 2025

Jeffrey

The room was really nice, I shared it with my sister, and it accommodated two people that weren't sharing bed space. The breakfasts were awesome, so much better than the typical \"continental\" fare. This was my second stay at this hotel and will not hesitate to stay here again. Gym facilities were great, and the outdoor space makes it feel like you are home.

Leisure Family

10/10

Exceptional

10 Jun 2025

Allison

The stay was nice and the breakfast was very good.

Leisure Family_with_children

2/10

Poor

07 May 2025

Dante

My wife and I had to put in a offical complaint to Marriott corporate. The host asked us do we belong here even after she stood 2 feet from me and my wife as I opened pool door with my room key,after talking to her at front desk. Then I got double charged and extra fees of some sort. The white heavy set female made racist comments.

Business_and_leisure Family_with_children

8/10

Excellent

23 Apr 2025

Darlene

Ice facility and o. Site staff were pleasant and helpful

Business_and_leisure Family

10/10

Exceptional

30 Mar 2025

Aquandra

Great service! Comfortable bed and breakfast served daily

Leisure Family

10/10

Exceptional

13 Mar 2025

Alan

The property was excellent - very clean and a convenient location to dining and shopping. Breakfast buffet was nice touch.

We the size of the room and the friendly staff - I will definitely be back again.

Leisure Partner

4/10

Poor

05 Mar 2025

Danielle

Hotel was unclean, blinds did not close, room smelled like weed, barking dog. Just a very unpleasant stay to celebrate my daughter bday. Will never stay with Residence Inn.

Leisure Family

10/10

Exceptional

05 Mar 2025

Deb

great stay, friendly staff, room was clean and in order.
only issue was the HVAC nioise, unit was too loud and woke me up multiple times.

Business

10/10

Exceptional

16 Feb 2025

Veronica

Had a great stay. Clean, nice kitchen space, comfortable room, and good amenities.

Leisure Family

10/10

Exceptional

27 Jan 2025

Juanita

Clean

10/10

Exceptional

25 Jan 2025

Erich

Very helpful staff. Different breakfast every day. Room was well equipped and spacious. Very clean property.

Leisure Family

4/10

Poor

14 Jan 2025

Lucas

It looks nothing like the pictures and the place is very dirty.

10/10

Exceptional

06 Jan 2025

Brandi

This was my first stay here and I have found my only spot to stay when I need a hotel in Richmond/Midlothian. The staff was amazing and so friendly and the room was spacious, clean, and very convenient for bringing your own food/snacks with the refrigerator and microwave.

Definitely recommend!

Leisure Self

10/10

Exceptional

26 Dec 2024

Eddy

Awesome stay

I love it when a hotel delivers as advertised. From the eye-popping lobby to the luxury rooms, this hotels is definitely on my return list. Staff was super friendly and highly professional.

Friends_and_family Family

10/10

Exceptional

15 Dec 2024

aleksander

👍

Business_and_leisure Family

10/10

Exceptional

14 Oct 2024

Boyd

The firepit patio is the best part for adults. From there you can see the indoor pool and the basketball court.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Sep 2024

Ronald

Loved Hotel Visit!

Excellent experience at hotel. Breakfast host seemed a little touchy but I quickly ignored her. Other than that we will definitely return in the future.

Partner

4/10

Poor

19 Sep 2024

William

Dirty carpets in hallways. Used soap found in shower. Good coffee but cheap sugar/napkin packets.

10/10

Exceptional

14 Aug 2024

Jodi

Overall the property was clean and well maintained. Most of staff was friendly; all were helpful. The location was across the street from a hospital yet noise was never an issue. Breakfast each morning was good with a variety of choices. There were times when some items were empty and the wait for more was too long. We had studio room. It was large enough for us; we did not miss having 1 bedroom. Enjoyed full size refrigerator and large walk-in shower.

Leisure Partner

10/10

Exceptional

06 Aug 2024

Estelle

Very nice hotel, super clean and staff very welcoming.
The room was great besides an noisy air conditioning, I slept like a baby.

Leisure Self

10/10

Exceptional

04 Aug 2024

Anastasia

Great property! Will stay there again!

6/10

Pleasant

16 Jul 2024

Chuck

Residence Inn was average. Breakfast was very average. Staff was average. Not friendly or rude, just average. The amenities in the room was below average. One fork, had ask for a roll of toilet paper, no extra roll of paper towel. No hand lotion. USB plugs didn’t work. Wasn’t able to charge electronic devices.

Leisure Family

8/10

Excellent

09 Jul 2024

Consuelo

Great customer service

10/10

Exceptional

06 Jul 2024

Jenae

Everything

Leisure Partner

8/10

Excellent

23 Jun 2024

Cindi

Overall, good stay. Loved the breakfast in the morning..some of best I had. Just wasn’t happy when opened pull out bed to crumbs and dirty. Had to clean the entire thing before making the bed. For the price, I was hoping for more cleanliness.

Friends_and_family Family

8/10

Excellent

11 Jun 2024

Carl

Staff was always very nice & accommodating. Breakfast was very good for a buffet style meal. Sofa was not comfortable. Sofa sleeper mattress was not comfortable. Doors to the hotel rooms were loud when closing making it very disruptive at night.

Friends_and_family Family

4/10

Poor

19 May 2024

Denise

Dead bolt lock on door did not work.

4/10

Poor

06 May 2024

Karen

Overcharged by the hotel did not honor your qote

I was charged more than the quote I received from you!

Friends_and_family Family

8/10

Excellent

06 May 2024

John

Everything was good about this hotel except the entire gym was closed! What’s up with that? Had an out of order sign on the door, very strange. Excellent bedding, pillows, pretty much a studio apartment! Highly recommended!

Leisure Partner

10/10

Exceptional

28 Apr 2024

Verified traveler

They should use different cleaning products. It smelled of chemicals.

Friends_and_family Family

10/10

Exceptional

09 Apr 2024

Josh

Great place very clean

Business

10/10

Exceptional

08 Apr 2024

Josh

Great property

Business Self

8/10

Excellent

04 Apr 2024

maria

Stayed for a couple nights during Easter while visiting family. The room was big with full size fridge and kitchen. Breakfast was good. Convenient location. Staff was very friendly.

8/10

Excellent

24 Mar 2024

Rodney

My stay was good. It seemed that the hotel was understaffed. Breakfast was rushed.

Self

10/10

Exceptional

18 Mar 2024

matthew

Had to wait an hour and a half…

We love Marriotts and have nothing bad to say about this hotel except the fact that we arrived at 4pm but we could not get in our room until 5:30. We stayed for a night and had to be somewhere at 6pm. We planned to check in our room and get ready for our evening but they had absolutely no rooms clean/available as they were super short staffed. Not their fault, but it made things hard for us and our plans. My wife ended up having to do her makeup in the lobby.

Partner

10/10

Exceptional

15 Mar 2024

Anita

We had a wonderful stay. The staff was friendly and very helpful! The breakfast was wonderful! No complaints whatsoever!

Leisure Friends

10/10

Exceptional

25 Feb 2024

Eric

Amazing 👏

10/10

Exceptional

16 Feb 2024

Tramaine

Great check in clean room and spacious. Exactly what we needed for an overnight stay

Leisure Family

8/10

Excellent

07 Feb 2024

Ernest

Our room had problems with temperature control. We worked the thermostat but the room was still too hot.

Leisure Family

4/10

Poor

05 Jan 2024

Preston

The staff was terrible. 10 day stay. Un-friendly, no smiles, no \"Hello\", no \"bye\" or \"have a nice evening\". I would have even settled for a head nod. Always on their phones, talking loudly with each other. Totally ignoring all the guests as they come and go. And there must be no dress code ether. Waited 10 min when checking in for someone to come to the counter. The staff ruined it for me that's for sure. Rooms were nice, liked my lay out.

Business Self

10/10

Exceptional

04 Dec 2023

JON

Nice clean, well maintained

Business Partner

10/10

Exceptional

26 Nov 2023

Tracy

Rooms are large, full kitchens. Nice lobby and good breakfast. Room could have been a little cleaner, some makeup stains in bathroom and cabinets in kitchen could have been wiped down better. Very convenient area, lots of shopping options and easy parking near room.

Leisure Family

10/10

Exceptional

22 Nov 2023

Brittany

Hotel employees were exceptional. Great attitudes and so friendly. The suite was 12/10 - It will be my regular place to stay when I visit VA for work. Thanks again!

Business Self

10/10

Exceptional

12 Nov 2023

Edward

Enjoyed the outdoor fire ring. Room was very comfortable

10/10

Exceptional

22 Oct 2023

Bert

Came for the 2023 Richmond Tattoo festival next door to this hotel. Check-in was quick with Expedia reservation.

Leisure Family

8/10

Excellent

16 Oct 2023

Denise

Room was adequate although the bedroom piece of the suite is a little small. There was little hot water both mornings I took a shower. It was mainly lukewarm at times at best.

Leisure Family

10/10

Exceptional

01 Oct 2023

Melissa

Nice place and close to plenty of shopping And restaurants!

Leisure Self

10/10

Exceptional

12 Sep 2023

Paul

Friendly staff, cleanliness and quiet.

Business Self

10/10

Exceptional

01 Aug 2023

Melissa

Clean, big rooms, reasonable manly priced

8/10

Excellent

12 May 2023

Edward

The staff was nice and the breakfast was really good with the exception that the cheese omelette was burned. One elevator was out of service during our stay and my ankle was cut by a metal piece extending from the underside of the bed.

Leisure Partner

4/10

Poor

07 May 2023

Nichelle

The area was nice, the hotel was nice on the surface level, I was a little disappointed that the room wasn’t clean upon arrival, the fridge was dirty as well as the bathroom and there was hair that wasn’t ours in different places within the room. I had to clean the bathroom prior to my children using it. To make the day worse the pool was out of service the day we arrived which was disappointing as we came to celebrate a kid birthday. The front desk tried to be very helpful and they were pleasant . It’s just they have to clean a bit better and not just spot clean the rooms. And when you travel for particular items you def want them ( the pool).

Leisure Family_with_children

10/10

Exceptional

05 May 2023

Jabbar

Excellent place

Excellent place to stay.

Business

10/10

Exceptional

27 Apr 2023

Jodi L.

The Property and room were very clean and modern. I was in town for a surgery so the cleanliness was important to me.

Business Partner

10/10

Exceptional

25 Apr 2023

Verified traveler

Great hotel

Great hotel! Loved the location, it was very quiet with lots of parking, and close to restaurants. The room was very nice and had lots of charging ports. The breakfast was great! We really appreciated the variety every day. The staff was so kind and helpful.

Friends_and_family Family

6/10

Pleasant

24 Apr 2023

Verified traveler

A really nice room but Deadbolt was broken and since we were on 4th floor, room 418 the HVAC system was really loud and annoying!

Partner

8/10

Excellent

23 Apr 2023

James

I had a good visit. Thanks.

Leisure Self

10/10

Exceptional

21 Apr 2023

Holly

Love fire pit!

Leisure Family

10/10

Exceptional

08 Apr 2023

Ophelia

Love the Marriott. Will be back soon

Leisure Family_with_children

10/10

Exceptional

04 Apr 2023

Verified traveler

Perfect location to Johnston Willis hospital. The staff was helpful and friendly. The room was immaculate, the bed and pillows were very comfortable. I thought it was a little pricey but overall very happy with the stay.

Partner

10/10

Exceptional

25 Feb 2023

rebecca

Nice, quiet room. Had everything we needed.

Business_and_leisure Partner

6/10

Pleasant

18 Jan 2023

Les

This hotel should be better for the price. Shower was filthy. My room had a nice view of the dumpster of the hotel next door. Lots of staff but all they do is sit around the breakfast room and stare at you while you eat

Leisure Partner

10/10

Exceptional

20 Nov 2022

Dora

The front desk staff was very friendly and helpful. The hotel was very clean and quite.

Leisure Family

2/10

Poor

05 Nov 2022

norris

close to shopping/Eating

Business_and_leisure Self

10/10

Exceptional

17 Oct 2022

Sarah

The front desk staff was very friendly and helpful. The room was spacious and clean.

Leisure Partner

10/10

Exceptional

04 Oct 2022

Juan

Perfect and Nice Hotel

Perfect.

Friends_and_family Family

8/10

Excellent

14 Aug 2022

Zell

Decent property off Richmond's Midlothian Turnpike

Overall, this is a very nice property. The main living area of the room looked and smelled new, and it was very clean. The bathroom was also clean, but it felt like they skimped a bit on it. The shower water pressure was very average and there were parts around the shower outside floor that were peeling away from the wall. The room itself was very spacious and clean. The \"breakfast included\" was very average. A good portion of the food was prepackaged (e.g. egg quiches and breakfast burritos). By the time we got to breakfast (at 9AM -- breakfast ended at 9:30), there were very slim pickings. The staff at the property was very friendly. In short, this was a very nice property, and we would consider staying here again.

Partner