Name: Super 8 by Wyndham Richmond Midlothian Turnpike
Address: 8260 Midlothian Turnpike, Richmond, 23235, US

2/10

Poor

24 Jul 2026

Endale

I had a very disappointing experience at this hotel. I reserved and prepaid for a room with two double beds for my family (2 adults and 2 children). When we arrived around 9:00 PM, we were told our reserved room was no longer available because it had not been cleaned. Instead, we were offered a room with only one bed, which was not suitable for four people.

The front desk said there was no manager available to help, and we were left trying to figure out what to do late at night with our family. Fortunately, Expedia stepped in and relocated us to another hotel.

We returned the room key without staying overnight, but I was still charged and had to spend additional time trying to resolve the refund. The entire experience was stressful and frustrating. I hope the hotel improves its reservation management and customer service so future guests don’t have to go through the same situation.

8/10

Excellent

11 Jul 2026

Jennifer

Parking is free in an open parking lot and YOU are responsible for your own car’s safety and security. The staff was extremely helpful, friendly and happy, which was a very nice surprise. I only stayed 1 night so I can say the room was very clean, bathroom was nice and clean there’s a microwave and fridge but the fridge didn’t have any power maybe a fuse needs to be checked but the large TV and microwave worked fine, shower runs great and is well renovated and the room looks just as pictured. Breakfast starts at 6 am and you can make your own waffles and pancakes but on the morning I checked out another guest started a fire or smoked out the dining room so I wasn’t able to see what was on the menu or what fruit or muffins they had. Another great thing about being here is that they DO NOT HAVE ANY ROACHES!! Red Roof Inn has big a— roaches! So I would definitely stay here again if need to.

6/10

Pleasant

29 Jun 2026

David

Ok for a night.

Business

10/10

Exceptional

05 Jun 2026

Birdie

We liked clean room, staff, breakfast, and parking.

Partner

4/10

Poor

14 May 2026

Julie

The person who checked us in was very sullen and difficult to communicate with, as she barely spoke or acknowledged me. The vinyl flooring in the room felt unusual, but I suppose it's cleaner than carpet. The mattress was comfortable and the room felt clean. The bathroom was very good. The only bed pillows were small, square ones - again, unusual. The bed \"skirt\" was a loosely attached metal thing that made noise when I sat down or moved around. As I headed to the breakfast around 6:00 AM, two staff members were just leaving after setting it up. I was surprised how they talked and laughed loudly in the hallway right outside of other guest rooms; too bad for anyone still trying to sleep. The breakfast was nicer than expected for the price, with a hot waffle maker. The coffee seemed pretty watered down.

Partner

8/10

Excellent

25 Apr 2026

Tamika

The room was clean way better than a few years ago

Self

8/10

Excellent

23 Apr 2026

Courtney

Breakfast is continental yet, they have some choices...you can even make waffles. Now the only thing is if you want your room cleaned, you have to let front desk know or they will not come. Other than that, it's a good place to stay.

6/10

Pleasant

19 Apr 2026

Lindsey

It's about what you'd expect for a less than $100/ night. If money is tight I may consider staying here again. It felt safe and had restaurants close.

Self

4/10

Poor

10 Apr 2026

Lynda

The room was clean BUT....the beds were horrible! The bed frame was a full size but the mattress was a queen size so when you sat on the edge you slid off!! Very uncomfortable.
At breakfast i went down for coffee. There were no coffee cups and when i asked for one i was told they were out of them! I was told to use a juice cup which is about a 3 oz cup! A couple tables were unclean and the atmosphere was uninviting. No curtains or shades to cover the dirty windows. Will not stay there when i go to the Richmond area again.

2/10

Poor

06 Apr 2026

Andrew

Yes

Business Friends

2/10

Poor

05 Apr 2026

myron

Mattress was horrible needs new one ..noisy room low water pressure also no room service. Would not recommend this place!

Self

2/10

Poor

28 Mar 2026

Mateus

Whole hotel smells like smoke. Nasty carpet everywhere. Not recommended

2/10

Poor

23 Mar 2026

Jim D

The hotel reeks of pot and cigarette smoke. The rooms smelled of smoke. Zero service or housekeeping.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Alberto

na

6/10

Pleasant

22 Mar 2026

Andrea

Ok the room was cool wasn’t that bad, bathroom was clean and the bed was clean and the water was hot for a shower. for the price. Now if Wyndham has partnered with this hotel then major upgrades shouldn’t be in the making.

6/10

Pleasant

20 Mar 2026

patricia

It is in a convenient location, and the staff are as helpful as they can but the property needs upgrades and a permanent maintenance man on call. When I arrived there was a gentleman who had a problem with his tv and had to be given another room. I brought food with me and put it in the fridge only to find out the fridge did not work and the food went bad, They told me no one was available to fix the fridge.
My key was deactivated so when I can back I had to go to the front desk and have the key reactivated.

Family_with_children

2/10

Poor

21 Jan 2026

Tequila

Stains on the sheets ,the room wasn't clean and smelly

Business Family

6/10

Pleasant

08 Jan 2026

Ervin

It was ok

2/10

Poor

06 Jan 2026

Robby

Nasty place. Smells like dope. People smoking in every room and hallway. There bums hanging out in the front office. And bums loading out front of the building. Hole place needs a deep cleaning…….

Business

6/10

Pleasant

12 Dec 2025

thomas

No towels or soap no bucket for ice soda machines not working seemingly not enough staff

Partner

8/10

Excellent

05 Dec 2025

Martin

The staff was polite and efficient.
The room was spotless, including the bathroom.
Parking was plentiful and accessible.
The property was easy to access from the main road.
It was very quiet at night (as a light sleeper, this was impressive).
An economical choice for single travelers.

Business Self

8/10

Excellent

30 Nov 2025

Olivia

Property clean and location convenient. Grateful for the smoking option

Leisure Partner

2/10

Poor

25 Nov 2025

Jared

The first room smelled like mold. The second room appeared a bit better, but only half of the channels on the tv worked in the second room. The only reason why I didn't change the room was because I was too exhausted and didn't want to have to move to a third room. Also, as I was getting into bed, I killed a cockroach in the bathroom, but at that point figured it was no use. I will never stay at this hotel again.

Business Self

2/10

Poor

23 Nov 2025

Juan

Smelled like cigarettes and all our clothes reeked of it as well

10/10

Exceptional

09 Nov 2025

Candace

2nd year stayong here. Staff ia supee nice, its super clean for a budget friendly hotel.

Leisure Family

10/10

Exceptional

05 Nov 2025

Tomeka

Clean

8/10

Excellent

02 Nov 2025

Shelby

Clean room, convenient location

Business Self

8/10

Excellent

23 Oct 2025

Chiquita

Did not eat breakfast. Cleaning of room was good.

Leisure Self

8/10

Excellent

21 Oct 2025

Geoffrey

Staff was friendly, The room was clean and inviting

10/10

Exceptional

03 Oct 2025

Marneice

Management is amazing and they are willing to work with you.

Business_and_leisure Partner

10/10

Exceptional

03 Oct 2025

Antonio

The staff at this location are amazing. They are always willing to work with you and they get you anything you need. The complementary small continental breakfast options are awesome and everything is fresh. The rooms are spacious and easy to access. Thank you for making this experience comfortable and enjoyable for my husband and I as we transition to looking for us a home.

Business_and_leisure Partner

10/10

Exceptional

20 Sep 2025

Dean

No remote or wash clothes on room

Leisure Family_with_children

2/10

Poor

17 Sep 2025

Angela

The first room I was in #209 , there were no towels or wash cloths in bathroom. There was the presence of roaches. There was a leak from the ceiling over the rub and toilet. Couldn't sleep even after closing the bathroom door because the leak dropping imto the tub and toilet was so loud. Couldn't sit on the toilet without water being leaked on you. By the time I got up at 5am the ceiling looked as it was molded. There was a smell of moldness which caused a severe headache and nauseous for myself and son. The other room #221 that the front desk moved me to was occupied so I had to go back downstairs to get another room. The new room was 222. It also didn’t have any towels. The refrigerator wasn't cleaned and there was also the presence or roaches in the bathroom. Something was flying around the room, wasn't sure if it was a mosquito. Something bit me. It has not been a good experience. I wouldn't recommend this hotel.

Leisure Family

10/10

Exceptional

13 Sep 2025

Edward

Check in was good but no towels in the bathroom

Leisure Family

10/10

Exceptional

10 Sep 2025

erik

Staff is awesome

Business Family

10/10

Exceptional

07 Sep 2025

Carlton

Amazing staff. Especially Tenille

Business

2/10

Poor

28 Aug 2025

Caleb

Sus. Rooms

Well, when me and the family got there to get the room, we stepped down a bit to go to the store to grab stuff and once we came back, the doors was open for the room and when I told the lady she looked like she had a attitude about it and then wanted to change our room so I don’t recommend coming there

Friends_and_family Family

2/10

Poor

12 Aug 2025

Sandryn

For the $120 is not even worth it … it’s Horrible ..

Leisure Family

2/10

Poor

08 Aug 2025

Arika Y

N

6/10

Pleasant

06 Aug 2025

Steven

Property was okay. We didnt pre-book, as we weren't sure of the area. Richmond has some questionable areas. I stayed at a red roof inn off I95 and it was a drug/brothel hangout.

Room wasn't bad, however, the table top where the TV was had sticky substance on top, as did the night stand.

There weren't any washcloths in the room, only 2 towels, and 3 hand towels. No ice bucket, which isn't a big deal per say.

Staff was great.

Business_and_leisure

10/10

Exceptional

02 Aug 2025

Steven

This was a okay property I would recommend it to anybody other thing they need to switch up is the breakfast instead of serving cereal bagels everyday switch it up I ain't with bacon and sausage and stuff other than that it's nice and quiet I recommend this to anybody

8/10

Excellent

02 Aug 2025

Steven

It's okay hotel only thing they need to do is switch up the food for breakfast instead of serving cereal and bagels put a little bit of eggs bacon sausage stuff like that other than that it was okay hotel for peace and quiet and stuff I will go back

6/10

Pleasant

14 Jul 2025

Felicia

It was not so good. It stunk a lot like cigarette and smelt like mold. Breakfast, they had no spoons .

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Verified traveler

Clean up

Floors were dirty and it smells like a late night club

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Jessica

It was okay.

4/10

Poor

08 Jul 2025

John

They said that they had wifi and they didn't

Self

6/10

Pleasant

08 Jul 2025

Verified traveler

Needs improvement

The location was great. The room was spacious for 4 people. But the cleanliness was not. Floors were dirty and sticky. The hotel smelled like smoke. Even though it says no smoking. The breakfast area was not cleaned, table and chairs were not organized. The housekeeper not available at all times. Took me 3 tries for them to clean the floors. Need improvement.

Friends_and_family Family

4/10

Poor

06 Jul 2025

Marco

Dirty, smelly and bad breakfast

4/10

Poor

29 Jun 2025

Clayton Lehr Hagy

Wouldn’t stay there again

2/10

Poor

27 Jun 2025

Joel

FILTHY & DISGUSTING — AVOID THIS HOTEL!

We booked a one-night stay during a family road trip, and it was a complete nightmare. Upon check-in, the room was filthy. We immediately noticed dead cockroaches squished to the ceiling above the beds—almost like someone took a broom, smashed them, and then just left them there. Absolutely disgusting.

The bathroom was clearly not cleaned. There were roach droppings in the corners and crevices and facial hair was left all over the sink area—obviously from someone shaving. Along the walls of both the room and bathroom was visible debris: hair, dirt, grime. It looked like the room hadn’t been cleaned at all before our arrival.

There are plenty of other hotels nearby— do yourself a favor and stay literally anywhere else. This place is unacceptable.

Leisure Family_with_children

2/10

Poor

22 Jun 2025

Diego

The nastiest hotel we have ever stayed in. We were in town for a lacrosse tournament and wanted a hotel close to the fields (only reason for booking) as we knew it wasn’t a super nice hotel but couldn’t have imagined it was this bad). Linens had not been washed (food crumbs in bedding and stains all over sheets). There looked to be blood stains on the flooring (floor was also sticky and smelled like urine). We submitted a formal complaint with the desk but they didn’t seem to care or really even acknowledge our concerns. We ended up having to book another hotel and move the same day (further from lacrosse tournament.) It’s definitely worth driving further to your destination versus staying here. We have not received a phone call since cancelling (or a refund).

Business_and_leisure Family

10/10

Exceptional

19 Jun 2025

Pam

nice

Self

6/10

Pleasant

26 May 2025

Juan Carlos

They just need someone nicer at the front desk

Leisure Family_with_children

8/10

Excellent

24 May 2025

TarShena

the room was nice but i didn’t get what i wanted i wanted a smoking king bed i got a non smoking queen

Friends

6/10

Pleasant

20 May 2025

Makayla

For price it was alright, you can’t expect much honestly. It wasn’t the cleanest, but the bed was what mattered and I was able to sleep in it just fine. The shower/tub seemed to be somewhat new and the bathroom was alright but the metal was rusted and the shower curtain had mold on the bottom. The floor was awful and maybe the worst part of our stay, don’t walk on it with your bare feet by any means. Lastly I would say the smell was a bit off but not unbearable. Also the vending machines for drinks don’t have a cooling system, so my soda was warm.

Leisure Family_with_children

10/10

Exceptional

18 May 2025

Lorraine

Every great except for the WiFi, for the price it should have better connection 😔

Friends_and_family Family

10/10

Exceptional

11 May 2025

Lorraine

My stay was comfortable friendly clean! But the only thing is for the price the Internet horrible!

Friends_and_family Family

10/10

Exceptional

09 May 2025

Kayla

I love the stay because the Cook out is right next door. The breakfast in the AM. Also if you want a later checkout you can.

8/10

Excellent

02 May 2025

Audrey

I like that the property is centrally located

Leisure Self

2/10

Poor

25 Apr 2025

Sanjeev

Unfortunately, my stay has been overshadowed by poor response to correcting the clogged toilet sink. After first night, I asked the cleaning lady outside mybroom, around noon, to please clean the room as well as investigate the sink but nothing was done. Not even the room was cleaned. I returned 2 AM too tired to do anything so next morning I informed the front desk and yet nothing was done when I returned 2 AM in the night again too tired to do anything. Also, fyi, they don't have any iron or ironing board in the room either.

Leisure Self

2/10

Poor

12 Apr 2025

Karina

Once arrived my room had been given away and they ended up giving me a suite supposely with a king bed and needed 2 beds. Room smelled like they had smoked there and they said it couldnt be because it was a non smoke room.

Leisure Family_with_children

4/10

Poor

06 Apr 2025

Jana

I didn't expect much, but it was way worse. The hotel smelled like a weed dispensary, we found in our non-smoking room an unfinished cigarette with ashes on a window sill. Carpet appeared not to be vacuumed, missing TV remote. Overall not very clean. The room was very noisy, you can hear people walking above. Beds were very soft and uncomfortable, I barely slept. We came to breakfast at 6:45am and all that was there were basically 3 bagels and DIY waffles. Coffee and juice dispenser. When I asked in front (after waking up the staff) if there is more, I was told that still is all. We stayed just one night. Stay away unless you are on limited budget.

Leisure Family

2/10

Poor

05 Apr 2025

Verified traveler

Worst Stay Ever...

The OUTSIDE of the property is very nicely maintained. BUT...the inside (lobby, hallways and even our room) smelled like marijuana and cigarettes as soon as you walk in. People (possibly residents?) hanging around outside. The mattress is sitting on a rusted metal platform that made noise any time we moved. And on top of all of that...some guests (residents?) in the room next to us got into a shouting and cussing match. The police came out. Turns out one person involved is a felon and had a gun. I think people live in this hotel.

Friends_and_family Family

4/10

Poor

23 Mar 2025

Tonea

It was a good stay I didn’t like that they were having problems with the lights

Leisure Partner

6/10

Pleasant

19 Mar 2025

Verified traveler

Power was out most of Friday night and Saturday night. Saturday from 430pm-11pm blackout no power! No emergency lights!! No warning no follow up nothing! This is unprofessional and been calling for days but no one will answer or they say call back tomorrow when manager is in! Worst experience ever!!

Friends_and_family Friends

6/10

Pleasant

17 Mar 2025

cassandra

Ok

2/10

Poor

16 Mar 2025

Beth

Power went out. We were on second floor accessible room, so no elevators. When came time to come down front staff nowhere to be found, asked the gal behind the desk where the clerk went that knew we needex help getting wheelchair down was , she just looked at me, like i was speaking to noone,

Leisure Family

10/10

Exceptional

03 Mar 2025

Fran

Affordable

Business

10/10

Exceptional

16 Feb 2025

Amy

Great staff and great location

Leisure Partner

8/10

Excellent

10 Feb 2025

Lisa

Relaxing and quiet

We had a good time. We lounged around and did exactly what we intended to do.. nothing!! Watched some good t.v., eat take-out and snugged up!

Partner

8/10

Excellent

08 Jan 2025

Darrel

I like the people

Business_and_leisure Self

2/10

Poor

05 Jan 2025

Verified traveler

The beds weren’t made, and they had plenty roaches

Self

2/10

Poor

04 Jan 2025

zachary

Just dirty, disgusting, and full of roaches.

Leisure Family

10/10

Exceptional

03 Jan 2025

Jomeeca

Quite peaceful

2/10

Poor

31 Dec 2024

Sheldon

The room was infested with roaches everywhere! While shower there were roaches crawling up the walls. Behind my bed was a roach motel with about 40 roached on it. Had to throw out my left over dinner because there were roaches in the the refrigerator and freezer. I will without a doubt NEVER EVER stay in this dump again.

Leisure Partner

2/10

Poor

31 Dec 2024

Mariah

No lights or towels for two days

Business Family_with_children

8/10

Excellent

23 Dec 2024

Darrel

It's very convenient for my work

Business_and_leisure Self

6/10

Pleasant

17 Dec 2024

Keshia

Bare bones

Place was bare minimum. Roach was in the tub. Heat didn't work in my room. We survived the night!

Business

8/10

Excellent

15 Dec 2024

Yeni

Small rooms but I like it

Business_and_leisure Family

2/10

Poor

10 Dec 2024

Mariah

Front desk guy made me felt unsafe

Leisure Family_with_children

2/10

Poor

01 Dec 2024

Michael

Roach crawled on me while sleeping.

Business Self

2/10

Poor

01 Dec 2024

Samantha

Staff was fine, upon arrival the smell in the building and room was horrible (musty and Smokey smell) had to by air fresheners, pillow cases were stained, along with some of our towels. Then while unpacking a bug on the wall was identified as a wood cockroach. The next night I found several baby and adult cockroaches and brought to the staff attention. Then the next morning upon waking I brought her another one found along with waking up with welts on my back and abdomen the looked like large bug bites and while packing up in between the covers I found a bug which was identified as a common bedbug. Which was the final straw and we checked out immediately. Bagged all of of items trash bags for our ride home. The hotel is refunding us our stay, awaiting for Expedia for the refund.

Business Family

2/10

Poor

26 Nov 2024

Erika

The staff provided very poor service, they did not want to change a smoking room for a non-smoking one, we had to look for a reservation at another hotel and they charged me one night plus tax, that is not right.

8/10

Excellent

08 Nov 2024

Michael

Inexpensive for quick stay

6/10

Pleasant

27 Oct 2024

Candace

Two towels for three people. One bed didn't have a blanket just sheets and they were out of blankets so had to sleep with an extra fitted sheet (that's all they could find). Took 30 forever to get a pillow to have enough pillows. No ice buckets. No remote for the tv. They found one the second night that half worked. Second night for another blanket after asking five times during the day. The staff was very kind. They just didn't have enough anything.

Business Family

2/10

Poor

25 Oct 2024

Amy

The were very aggressive toward my guest and myself

Leisure Partner

2/10

Poor

19 Oct 2024

Verified traveler

Don’t trust them with a reservation

This motel cancelled our booking the evening we were going to check in without any notice. They claimed my card was declined, but I know that’s not true. They just wanted to give our room away. Left us without a place to stay. Don’t trust them with a reservation.

2/10

Poor

18 Oct 2024

Amy

Rude staff and very unprofessional

Partner

2/10

Poor

16 Oct 2024

Gerald

They were very unkept and very unprofessional

Leisure Partner