Name: Holiday Inn Express Richmond E Midlothian Turnpike
Address: 8710 Midlothian Turnpike, Richmond, 23235, US

4/10

Poor

02 Aug 2026

Tanya

The only thing that was clean were the sheets. Looks like they just took over the building last week and only replaced the sheets and pillows. All the common places and dingy and need repairs and upgrades. Hallways smell of mildew. So do the shower curtains.

4/10

Poor

30 Jul 2026

Timothy

Clean the room before putting anyone in the rooms for the night.

10/10

Exceptional

29 Jul 2026

Eldridge

Beginning to end,a very pleasant experience,a freindly greeting when we entered ,easy checkout in .A courtesy call to our room to see if we needed anything.A very good experience.checking out was also easy
.

10/10

Exceptional

26 Jul 2026

Raniece

Great customer service

4/10

Poor

26 Jul 2026

David

Bathroom was dirty. Towels were on the floor. One towel had a long nasty hair on it. TV didn’t work.

2/10

Poor

21 Jul 2026

Angie

We stayed for three days from July 17-20 in 2026. We were on the third floor and there was NO air conditioning in the hallways. The room did have good air conditioning. The light in the bathroom had a short and we asked immediately if they could fix it and they never did. We had to use the heat lamp for light in the bathroom. Our room was NEVER cleaned. In fact, we NEVER saw anyone cleaning the rooms. After the second night we asked for clean towels and they only had one to give us.

The staff was friendly, but to be honest, we felt sorry for them. They were having to listen to lots of complaints that really had nothing to do with their desk job.

There was an EV charging station that we were told was super easy to hook up to. It was programed incorrectly and only one of the chargers worked. I asked for help and was sent 10 minutes down to the road to a gas station that did NOT have an EV charger.

One of the days we were there the water was turned off for several hours, which caused a problem getting ready for dinner.

They have a great coffee maker, but it needs to be cleaned every day and was never cleaned on time. On our last day breakfast was supposed to be ready at 6:00 and at 7:15 someone finally showed up to start working on cleaning the coffee machine. Luckily, there was a Dunkin across the street.

We got the feeling that this hotel is on its last leg and they are just slowly letting it \"go\".

The gal in charge of the breakfast area was great!

Family_with_children

4/10

Poor

20 Jul 2026

Yolany

La limpieza muy mala y el desayuno frío

Family_with_children

6/10

Pleasant

20 Jul 2026

Bailey

Dated bathrooms. Tiny rooms for a family of 5.

Family_with_children

10/10

Exceptional

19 Jul 2026

Doris

Hotel is well maintained. The beds are very comfortable and the linens were bright white and soft ..they also had 4 pillows per bed which is great some hotels never give enough .The 1 bedroom suite was huge . Staff was very nice . They had lots of snack options to buy downstairs .Pool was very clean .

Friends_and_family Family

2/10

Poor

19 Jul 2026

Sara

This is the worst hotel I have ever stayed at. The reviews on this place were pretty good but the hotel did not live up to what others experienced.How anyone has rated this place as excellent is beyond me. I walked in to checkin and waited 15 minutes before anyone showed up at the front desk. I was able to get in an hour so that was one nice thing. We get up to the 3rd floor where our room was and upon stepping off the elevator (which was so noisy—think a cat dragging its nails down a chalkboard) were met with a HOT hallway. Mind you we stayed there in July and it was 100° outside. It was probably at least 80° in that hallway. We get to the room and thankfully it was very cold and the ac worked well. Had 4 people in a room with 2 king beds—but when we all got back later in the evening after sitting outside at a soccer tournament and all wanted to take showers, I noticed there were only 3 body towels. I go down to ask for another and was told they were out and was offered a hand towel and some washcloths. Unbelievable. The walls were stained and dirty and there is construction going on on the 3rd floor. The only ice machine in the entire building had no ice. Dining room area was gross. Boxes with new bathtubs were in that area as well. Parts of the drop ceiling on the 1st floor were open showing all the wiring. All in all, this hotel shouldn’t be open during construction and it needs more staff. Sink in bathroom was clogged. Told front desk, no one came. Couldn’t wait to leave

Family_with_children

2/10

Poor

14 Jul 2026

MAGGIE

The rooms we booked were disgusting. They were moist, mold on the walls, and the bathroom was visibly dirty- hair all over the floor and dirt built up all over the floor as well. I know they’re renovating, but the cleanliness was sub-par. Staff was very nice and the breakfast was very good, lots of options for all appetites.

Family_with_children

10/10

Exceptional

07 Jul 2026

Paul

Friendly and helpful staff.
Our handicap room was actually a suite w/ 2 connected bedrooms on the 1st floor. One bedroom had a walk/roll in shower which was very helpful. The property showed some age, but was very clean. Comfortable beds and plenty of space for maneuvering.
Breakfast was fresh, hot and excellent choices.
We would stay there again!

Partner

10/10

Exceptional

05 Jul 2026

Marty

All good . A/C went out in my house, 5 miles away. Wanted to treat my grandsons to a pool and good air conditioning. Not perfect but ee enjoyed our stay.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Naeema

Not great

Self

2/10

Poor

29 Jun 2026

Alexandra

Room was dirty , broken furniture, dirty shower, ceilings looked like had dirt or mold, stains on carpet, lamp shades broken , curtains had holes in them. Would not recommend. Outside had construction materials everywhere, garbages over flowing. Staff was courteous and friendly. Unable to change room, told hotel was full.

Friends_and_family Friends

2/10

Poor

28 Jun 2026

Ashley

Absolutely disgusted by this hotel. Mold lining the shower, toilet seat and lid discolored. Carpet looked like it hadn’t been vacuumed. Trash throughout the hall way. This place showed its age and wear.

Will not stay here again

Friends_and_family Family

4/10

Poor

28 Jun 2026

Esther

Dirty rooms, hole in wall, ceiling cracks everywhere, sheets cleanliness questionable, dirty common areas, and breakfast foods were cold and food was not replenished enough to meet customer needs/arrival.

Family_with_children

8/10

Excellent

24 Jun 2026

Kenneth R

The suite rooms were huge.

Family_with_children

2/10

Poor

20 Jun 2026

Ivanna

We never had cleaning service in 7 nights' stay. No clean towels available over the first ones we received. Construction on my floor without any warning.

Business

10/10

Exceptional

08 Jun 2026

Porsha

Nice stay

Family_with_children

6/10

Pleasant

03 Jun 2026

Cherrie

The staff was so friendly and nice

Self

8/10

Excellent

01 Jun 2026

Marie-Eve

It was disappointing to find out the pool was closed during our very hot stay /soccer tournament but other than that , it had everything we needed .

Friends_and_family Family

10/10

Exceptional

29 May 2026

Alexis

No issues.

Friends

8/10

Excellent

26 May 2026

Kimberly

Gym being renovated was not told this until check-in.. Tub and sink in room backed up had to get a plunger and unclog the sink and bathtub.. Poor ventilation after taking shower room hot and sweaty AC half worked.. Check in was good. Only one working elevator that took for ever to close or be called.

Family

2/10

Poor

25 May 2026

Luis

The room was not clean my towels were dirty

Family_with_children

6/10

Pleasant

18 May 2026

MARK

Staff was friendly, and the outside of the hotel was well-maintained. But the inside and the rooms are all very dated at this point. Everything looks like it's the original TV, furniture, fixtures, etc. The mattresses were very lumpy and lopsided. Was clean enough, but everything just feels old. Again, the staff was good, the breakfast was also just fine.

Family_with_children

10/10

Exceptional

18 May 2026

Kate

Ver good breakfast with excellent. But slow, coffee machine.

Self

2/10

Poor

30 Apr 2026

Raymond

All bedsheets were stained down to the mattress. Definitely from bedbugs. Very dirty and outdated. Tried to get another room, none available, tried to find another hotel none available or close by due to huge soccer event in the area. Complained to staff & call expedia and didn’t do much with compensation . Never again

Family_with_children

4/10

Poor

27 Apr 2026

Jerri

My husband and I had two nights booked and we left after the first night and went somewhere else. The room was just nasty. Right when we walked in the door, there was stuff splattered/stuck on the wall. Every nook, cranny, and crevice was just dirty. Like, they clean the necessities (bed, shower, sink, toilet) and they haven't cleaned anything else in who knows how long. Every piece of furniture was damaged in some form or another. The blackout curtains were riddled with holes. The room overall was in need of a lot of small general repairs (wall cracks and such). Many other reviews mentioned that the hotel is in need of being updated and that's exactly what it needs. The hotel we stayed at the next night - the elevator even smelled cleaner and I felt I could physically relax when I walked in our room. We tried to tell ourselves it was just a bed to sleep in at night, but we just couldn't do it.

Partner

4/10

Poor

26 Apr 2026

steve

This hotel needs a complete remodel. I previously stayed at a holiday in express in Rehoboth Delaware and this location is the total opposite. Bathroom sink drained slowly, white shower curtains had mold, I seen a roach in the room, a bad was left behind the coffee machine, paint chipping, poor touch up paint work, booked a king size bed room recieved. 2 king without notice. Then was told they were out of single king rooms...how can that be if I booked that room. The other room I booked I asked for to see if it can be on the same floor they attempted to give me a room that had 2 queen beds( cheaper room than booked) vs the 2 king bed room that was booked. Upon walking out one night I witnessed another guest complain about a rodent and as I suspected they gave her the run around with no supervisor /manager on site to help. Only 1 of the 2 elevators worked for 3 days. And you have to forcefully push the button and hope it stops on your floor. Overall its not up to holiday inn standards.it operates more like a super 8

Family

6/10

Pleasant

25 Apr 2026

NICK

Staff was ok but the property is in need of repairs. The room was not cleaned properly and furniture looked dirty. Definitely below expectations at this price point.

6/10

Pleasant

23 Apr 2026

Shana

Curtains had holes in them, walls in disrepair, very outdated.

Self

10/10

Exceptional

23 Apr 2026

kathy

Breakfast menu was excellent. Staff was very helpful. Parking was plentiful and well maintained. I would love if their toilets were the taller. I loved that their toiletries were Dove products. I don’t know any other hotel that uses Dove, I usually bring my own.

Partner

8/10

Excellent

22 Apr 2026

Kelly

The hotel is a bit outdated but was clean and bed was comfortable for a night stay,

6/10

Pleasant

20 Apr 2026

Tim

Property could use a refresh.

Family

6/10

Pleasant

17 Apr 2026

Daisy

This location staff is great. Room was clean, beds were clean. I came down for breakfast at like 9:30, Everything seems like it sat for a while, not fresh, and the building is outdated rooms are small.

Partner

8/10

Excellent

15 Apr 2026

Kelli

The hotel was nice and the staff were friendly… It was clean and beds were comfortable… Our only complaints would be our sink in the bathroom drained very slow but we dealt with it… the biggest thing was the ice machine was always empty of ice ( there were soccer teams staying that weekend) only having one ice machine for a hotel that large isn’t a very good idea. We thought there should be an ice machine on each floor…but for sure more than one!!

Partner

8/10

Excellent

12 Apr 2026

Tim

The room had a weird smell in it, the bed on dirt on the comforter and the TV did not work. The bed was comfortable and breakfast was decent.

Family_with_children

6/10

Pleasant

08 Apr 2026

Laura

The staff is wonderful but this hotel is shabby at best. Chairs in the dining area are absolutely filthy, lobby chairs are pretty good. Hallways smell very musty as did the room. Our room.was not ready when we arrived, which was an hour after check in time. Waiting over an hour for the front desk clerk to.come downstairs, as she was helping get the rooms ready for all of the guests waiting to check in. She was very nice, actually upgraded us to.a suite to make up.for the wait. Overall not impressed with this place but the staff were all really great. Friendly, nice and doung the best they could.

Partner

6/10

Pleasant

05 Apr 2026

Jacqueline

We had to switch rooms because the first one was dirty. The property was old and smelly. Understaff for sure! Disappointed

Family_with_children

2/10

Poor

31 Mar 2026

XIAOJUN

The room had spider webs on the ceiling, peeling paint on the walls, black debris all over the sofa, a dirty toilet seat, a bathtub that drained extremely slowly, and very poor sound insulation. This has been the worst stay I’ve ever had at a Holiday Inn, and I will not be choosing Holiday Inn again in the future.

These conditions are completely different from what was described on the Expedia website.

Family_with_children

6/10

Pleasant

29 Mar 2026

Standley

Breakfast was fine, considering. Prepares under on property.

Partner

10/10

Exceptional

28 Mar 2026

Robbie

Nice and clean. well lit parking and convenient.

Self

6/10

Pleasant

13 Mar 2026

Maryanne

Yes on the parking. Didn't use the gym.

Partner

10/10

Exceptional

09 Mar 2026

Randolph

Had everything there I needed for my stay

Self

8/10

Excellent

06 Mar 2026

judson

Great breakfast. Great coffee. Room was clean but well worn. Curtains were worn and did not close all the way. Very good A/C. Keurig machine was broken but coffee in lobby was excellent. TV was small but channels were good. Parking was easy and seemed safe. Friendly staff.

Partner

8/10

Excellent

28 Feb 2026

Brian

Was very nice and clean beds were comfortable

Friends_and_family Family

8/10

Excellent

28 Feb 2026

Pamela

clean rooms front desk was great

Friends

6/10

Pleasant

24 Feb 2026

Michael

Overall room was in good condition. Bathroom needs to be remodeled though

Family_with_children

4/10

Poor

18 Feb 2026

Mary

I had originally given three stars, but as I continue to write my review of why I only gave it three stars, I downgraded it to two. The pictures of this place are deceiving. It is very dilapidated and rundown, which you can see as soon as you step off the elevators on your floor. Maybe there are some nicer rooms that have been renovated, but that was not the one we had. As soon as you get off the elevator, you can see the nasty carpet, the beaten walls, every single door on the outside is I don’t even know how to describe it! I had to think at the time that it was just old and needed to be remodeled instead of how it actually felt, which was disgusting. They do get two stars instead of one because as far as I know we didn’t leave with any bugs or anything. Based on the way the place looked, I was not eating the breakfast there whatsoever. We have friends that visit the area often, and I wish I would have asked them where to stay. They said they used to stay here all the time, but have had horrific experiences far worse than we did. Point being the place has been like this for quite some time.

Partner

2/10

Poor

11 Feb 2026

Valerie

The hotel staff was really nice and professional, so I have no complaints regarding them. The rooms are a different story.
I booked with this hotel due to the accommodations listed on Hotels.com which are adjoining/connecting rooms. I arrived to check in, only to be told they did not have adjoining rooms (false advertisement). I took a screenshot showing this particular hotel does provide adjoining/connecting rooms.
Next, we (my guest and I) arrive to our rooms only to find a large URINE stain on the edge of one of the beds and a dirty pillow and pillowcase on that same bed. Someone literally slept on that pillow and housekeeping just tossed it to the back of the bed and fluffed it. Also, there was a hair in the bathtub. I spoke with the receptionist on duty that night and showed her the pictures. She quickly accommodated us with a new room. All was well.
I didn't inspect my room until later and notice that the toilet was dirty. The disgusting skin cells from someone sitting on the toilet were still there. Meaning the toilet was not cleaned. (I have pictures)
Lastly, the blackout curtain has multiple holes in it. It almost looks like someone took it outside and played target practice with it. I've never seen so many holes in a curtain unless it was in the trash.
I'm glad I brought Lysol disinfectant aerosol spray with me and wipes since we had to clean our rooms.
Overall, never again will I stay at this hotel nor would I recommend it to anyone. Absolutely NASTY!

Friends_and_family Friends

4/10

Poor

09 Feb 2026

Monica

Dirty and old. Looks like they are remodeling

Leisure

6/10

Pleasant

08 Feb 2026

Scott

The hotel is very outdated , my room and hallway smelled like marijuana. It was disgusting . Pretty disappointed for a Holiday Inn Express . The breakfast was good and staff courteous .

Friends_and_family Family

6/10

Pleasant

06 Feb 2026

Brenda

Yes

Friends_and_family Family

4/10

Poor

22 Jan 2026

Quyen

Dirty room, smelled musty, dirty stained toilet

Business

10/10

Exceptional

18 Jan 2026

Jamie

Room was clean and breakfast options were great

Leisure Family_with_children

2/10

Poor

17 Jan 2026

JOHN

I arrived at the hotel to be advised they overbooked the hotel and have no rooms. I was asked to contact Hotels.com to receive a refund. No apology, just “there is nothing I can do”

Self

10/10

Exceptional

12 Jan 2026

yolanda

Yes

Business_and_leisure

4/10

Poor

12 Jan 2026

Antone

The hotel appeared dated and many aspects seemed neglected. Furniture was stained, rusted, and shoddy. Breakfast was unappetizing. Elevators did not work effectively. Room doors were scuffed. Shower heads appeared to have mold on them.

Leisure Partner

8/10

Excellent

08 Jan 2026

Erin

Basic hotel. Seems to be a frequent place for workers to hang their hats for a night or two. Nothing extravagant but serves the purpose. Room was clean, nice selection of midnight craving snags, hot water and cozy pillows.

Business Self

10/10

Exceptional

28 Dec 2025

Hien

Breakfast is good

Self

6/10

Pleasant

28 Dec 2025

Kevin

The room was clean on arrival, but they never made up the room once in the 4 nights we stayed there.

Leisure Family

6/10

Pleasant

22 Dec 2025

Kristina

Room was ok. We were supposed to have a suite but they gave us connecting rooms instead. Okay stay overall.

Leisure Family_with_children

2/10

Poor

22 Dec 2025

Jesse

awful place..couldnt stay there

Leisure Self

6/10

Pleasant

18 Dec 2025

Raymond

The location of the room, 231, was right above the kitchen and, in the morning, the smell of all the cooking was overwhelming especially since I have asthma.

Business Self

4/10

Poor

14 Dec 2025

John

Nobody was at the desk to check in, called a few times and nobody picked up. After finally checking in to the room all was fine. Room is dated and bathrooms could use some work/cleaning. Later in the evening, 11:00pm we called for a late checkout. Took 3 tries for someone to pick up and then realized the handset was broken on the phone. Had to call a 4th time on speaker. Was told they only allow a few late checkouts and they were already taken which was fine. Check out was easy as all we had to do was put the room key in a basket at the front desk.

6/10

Pleasant

12 Dec 2025

Heather

The room was not in good condition cleanliness was ehhh with lots of dust and dirt behind the tables and desks. Our standing lamp was leaning and not attached to the base. The breakfast area needs desperate refurbishment with stained worn chairs and flooring. Staff was nice, beds were clean but desperately needs attention by corporate

Leisure Family

8/10

Excellent

07 Dec 2025

Richard

1st time I've seen corned beef hash on hotels breakfast bar and enjoyed it,

Business_and_leisure Family

10/10

Exceptional

07 Dec 2025

Lisa

We were there due to my 94 year old dad having surgery. When the surgery was cancelled, the staff was wonderful about helping us cancel the reservation, pack up our room and load the car. They were all so kind to us, from check-in to check-out.

2/10

Poor

05 Dec 2025

Lydia-Tilacious

This place needs renovation: the AC was so loud I couldn't sleep, the bathroom had dark spots and mold, and the room smelled horrible. A bad stay for me, I do not recommend it until a renovation is done.

Business Self

2/10

Poor

05 Dec 2025

Nicole

This property is very run down.

10/10

Exceptional

01 Dec 2025

Charles

everything was as it should be

Business_and_leisure Self

4/10

Poor

01 Dec 2025

MARTHA

Good location. The Hotel needs renovation and a better breakfast.

Business Family_with_children

2/10

Poor

01 Dec 2025

Awni

Dirty and old rooms/ hotel
Gym machines are broken, bad room service

Leisure Family_with_children

4/10

Poor

30 Nov 2025

Pamela

Friendly, helpful staff. Property is a bit run down. Room was clean but dated - peeling paint and ancient TV service (no streaming capability). Gym had minimal equipment including one broken treadmill.

Leisure Family

10/10

Exceptional

30 Nov 2025

Carey

Room was great. Breakfast had plenty to offer. Coffee available all day was a plus.

Friends_and_family Family

2/10

Poor

29 Nov 2025

stephen

The room was not made up when requested; towels were not changed daily; light block out blinds we’re off track; lampshades were coded in dust

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Derek

Rundown and dirty furnishings

10/10

Exceptional

22 Nov 2025

Robert

Girl at the counter was very nice, breakfast had excellent options

8/10

Excellent

21 Nov 2025

Chao

good

6/10

Pleasant

18 Nov 2025

veronica

Old carpet and furniture

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Michael

Very convenient location. Safe. Wonderful staff. The side entrances don't seem to unlock via keycards, so the front entrance is the only way in.

Leisure Self

8/10

Excellent

17 Nov 2025

joy

Veryclean. No weird hotel smell.

10/10

Exceptional

08 Nov 2025

Sara

Staff was super friendly and it was an overall good stay.

Leisure Family

6/10

Pleasant

08 Nov 2025

Andrew

Old conditions

4/10

Poor

07 Nov 2025

Robert

We stayed at this property 4 year's ago and it was nice and clean! This time not so much! It's dated,it's dirty and they need new beds!!

Partner

8/10

Excellent

05 Nov 2025

Thomas

The thermostat did not work, had to adjust temperature from the unit which was very loud. Other than that it was a pleasant stay and a good value for the money.

6/10

Pleasant

02 Nov 2025

Amy

They use a lot of deodorizer in the room. The outlets were old and charger cords fell out. We had to move rooms due to AC being broke. In the room we moved to, The toilet did not flush well and the lock on door to bathroom was broken. Kids were running and being loud in halls. Breakfast was late opening. With that being said. The staff were very nice and the room was clean.

8/10

Excellent

02 Nov 2025

Janis

The room was clean and very quiet. The place itself needs some serious upgrades (or just a good cleaning) upholstery in the lobby and dining areas. The breakfast is nothing to write home about, but good for kids who want pancakes and cereal. The coffee was very good and is dispensed fresh for each cup

Leisure Family

2/10

Poor

30 Oct 2025

Gloria

The sheets had hairs on them from previous guests? The room smelled stale and the front desk staff were not hospitable. This hotel was not clean for the nightly fee they were charging for it.

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

Ron

Reserved for connecting rooms per hotels.com listing. Requested in comments as well. No mention of it at check in, two rooms reserved on different floors. Come to find out listing was wrong, no connecting rooms, wasn’t aware of request at check in. Hotel was fine otherwise.

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Harold

Good breakfast with many options. Nice big room that was clean and quiet.

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Stephanie

Front desk person was

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Jim

Entire hallway carpeting as soon as step off elevator needs deep cleaning. Doors to rooms needs repainting fresh white. Curtains wouldn't close good for privacy overall average stay with room for improvement. Front desk staff was friendly and helpful with a smile upon check in and throughout stay.

Leisure Family

6/10

Pleasant

26 Oct 2025

Sandra

AC was too loud

Leisure Self

6/10

Pleasant

21 Oct 2025

Mariana

When I booked I did not realize how bad it look inside dirty carpet, broken sofa etc. we got 6 rooms for the family it was too late to start looking around.
One thing I can say about the room it was clean and bathrooms as well. The personal at breakfast were very good especially with the children there was no cranberry juice and they got bottles the kids were very happy. To be a Holiday inn it was not a good experience.

Friends_and_family Friends

2/10

Poor

20 Oct 2025

corletta

This is the most disturbing disgusting I have ever see in my life. On the bed I noticed it as mice poops on it plus whole room smell like pee or mold also bathroom vent have too full of dust also my friend had been bit by bed bug.. I recommend customers not to stay at this holiday inn express hotel. I give them star 0

Friends_and_family Friends

10/10

Exceptional

19 Oct 2025

mary

rooms were perfect, especially loved the king beds!

Friends_and_family Family

8/10

Excellent

18 Oct 2025

JEAN

Pet friendly & quiet. Bed was comfortable