Name: Extended Stay America - North Chesterfield - Arbor
Address: 241 Arboretum Pl, Richmond, 23236, US

4/10

Poor

28 Jul 2026

Siara

If you're homeless, I understand you staying here. Other than that, there's no real reason this should be a choice.

2/10

Poor

24 Jul 2026

Clay

This place is a dump. A/C broken in the main part of suite with no concern of how to repair. When I asked if they had a fan so I could ventilate from the other room in the suite, I was flatly told “No.” No solutions. No other rooms available. Overall, property was pretty dirty with the strong smell of marijuana upon entering property (stinky dank stuff, too). Room was clean enough, but rundown. “Sleeper sofa” was unusable. Pay the extra $ and stay literally anywhere else in the Arboretum area.

2/10

Poor

21 Jul 2026

Dena

Pictures deceptive. Kitchenette burnt counters and cabinets falling apart. Cockroaches. Sleeper sofa inside filthy and covered in mold and dog hair. Had to literally sleep on loveseat with feet up on chair because I was afraid of mold inside sleeper making me sick. Full price for this room . Shame. I forgot to mention the smell

Family

10/10

Exceptional

20 Jul 2026

Kristin

N/a

4/10

Poor

19 Jul 2026

Coleman

Room 335 came with a terrible, clinging smell, a smell that infected everything I brought into the room, my clothes, me, my suitcase, everything. I thought that if I jacked up the air conditioner, the smell might dissipate. But it didn't. Mold, wet dog, heavy long-term cigarette smoke? It's in the mattress, the pillows, window curtains, everything. Worst hotel experience ever.

Self

2/10

Poor

19 Jul 2026

Duane

The welcoming committee was a junkie passed out in the entrance foyer. Not the sight for a family of 4 to feel safe and wanting to be there. There’s no WiFi service inside the rooms, so, hopefully you’re not there for business. (At least not in our room on the first floor). No daily room service meaning you need to take your towels to the front desk but they don’t keep extras there. Smells like stale cigarettes and weed in the hallways. And don’t have high expectations for breakfast.

My family will not be staying here again!!

Family_with_children

2/10

Poor

18 Jul 2026

Toni

F

4/10

Poor

15 Jul 2026

Sevan

The staff were kind and courteous but the hotel reeked of stale smoke, the room was dirty and old. The humidity was awful in there too. On the app it shows to be a clean nice place but either we were put in a room that had never been cleaned or renovated or it’s just not nearly worthy of what Expedia says it is. It was also much more expensive than the quality of room I got. I had booked a double bed room and they moved us to a suite because they had overbooked. The pull out couch my son had to sleep on had old food bits coming out of it when we opened it. My towel had stains, the room smelled. Yea, not worth the cost.

Family_with_children

4/10

Poor

12 Jul 2026

Margarita

Expensive for the way it was cleaned. It honestly was gross.

Partner

4/10

Poor

12 Jul 2026

Alisha

.

Partner

8/10

Excellent

11 Jul 2026

Steve

Fun little area, great price, fun staff.

Friends

2/10

Poor

10 Jul 2026

Janelle

Dont stay here! Not as pictured! No breakfast, no supplies to cook with, fridge smelt, bathroom dirty, unclean prityich everywhere i could look, unhelpful staff, felt like a half way house. The next day i left and rebooked. The owner would not reimburse any of it for the few hours i stayed, then blamed me for checking in late. Even though my flights were delayed and i did not arrive till after midnight. The day i left look like someone’s house was left outside by the front doors. Just dont book this place you will regret it too!!!

Self

10/10

Exceptional

08 Jul 2026

John

This is the one of the clean extended stay I stayed so far. Good job team!

Partner

10/10

Exceptional

07 Jul 2026

Samantha

I'm happy with my stay. No issues at all.

Self

2/10

Poor

05 Jul 2026

Arthur

I only have two complaints…they do have free WiFi but when you logon they don’t give you an option to check a box that says free… so it seems like the only option is to pay…..felt kind of odd. And two… this is not that big of a deal but there is nothing in the room so if you are counting on there being dishes or cups forget about it. You have to go to the desk and ask for them and they give you one cup, one bowl, one knife one fork….also kind of odd. Other than that everything was to be expected AC worked very well! Oh yeah the “free” breakfast is the choice of a granola bar or a cookie decaf or regular… I mean if you are on a diet maybe that is enough. So I guess three things. But if you are counting on the free “breakfast” for your kids….

Self

8/10

Excellent

05 Jul 2026

Ashar

The breakfast was not good for the price if the room

10/10

Exceptional

02 Jul 2026

Mayali

Very nice , clean hotel with friendly management . Would recommend for families to come

Family_with_children

2/10

Poor

29 Jun 2026

Jamie

The area was full so I could not book another room elsewhere. The hotel reeked of smoke and marijuana. It was not very clean, previous shampoo bottles on the bathroom floor and hairs in the shower and the AC didn't work. The carpet had pieces pulled and it was very rundown. Not at all as advertised.

Friends_and_family Family

4/10

Poor

29 Jun 2026

Khaliliah

This hotel was DIRTY and the staff was not helpful. Our room had cockroaches, toilets that hadn’t been cleaned and were overall gross and appeared to not have been thoroughly cleaned I a long time. The staff was not helpful. Do not recommend if you like to sleep in a clean place.

Partner

10/10

Exceptional

29 Jun 2026

Samara

very clean and quiet place.

Partner

4/10

Poor

28 Jun 2026

Curtis

The first room we were given did not have working AC and was around 95 degrees when we checked in. There were hair clippers in the bathroom and hair in the bathtub. We were able to switch rooms after we assured the front desk we did not use anything in the room, despite the room being dirty prior to our arrival. The second room was better but the mattress on the fold out bed was visibly stained brown and the hotel rooms are in dire need of updating. The entire building smells of marijuana and our room had a stale cigarette smell. The hallways smell like animal urine and smoke. Other hotel guests openly smoke marijuana directly in front of the entrance. There are no amenities to speak of other than the grab and go breakfast counter which we did not use.

Friends_and_family Family

2/10

Poor

28 Jun 2026

vimal

Weed smell everywhere at property.
Rooms were not clean.
There were no utensils in Kitchen.
Overall it was bad bad experience. I checked out a day before because i didn't want to stay there.

10/10

Exceptional

27 Jun 2026

Adam

I loved my stay

Self

4/10

Poor

16 Jun 2026

Sarah

Staff was respectful, room cleanliness is bad

Pet

6/10

Pleasant

16 Jun 2026

Gregg

Very mid location. It did what it needed to do but nothing more.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

William

Disappointing. Smaller room than expected, had to ask for things like plates and silverware, plus the coffee maker - they didn’t offer Keurig. Breakfast consisted of coffee and 2 packages of very basic packaged food. No automatic doors at the entry and with my wife in a wheelchair, getting through the 2 sets of entry doors was a pain and then likewise for the luggage cart. The place needs a major updating. It would also appear that they have some sort of government housing contract.

4/10

Poor

10 Jun 2026

Abraham

Kinda gross tbh. Pillows smelled of cigarettes, drippy ceiling, dirty shower floor, too expensive. Wouldn’t recommend

Self

4/10

Poor

09 Jun 2026

Ann

Parking

Friends

4/10

Poor

09 Jun 2026

Ann

Breakfast not good.
Staff helpful
Clean could be much better
Facilities need updating

Friends

2/10

Poor

09 Jun 2026

Adriana

The property was run down and the room was dirty. Disgusting bathroom. No turn down service. I had to go get clean towels from the desk and the guy expected me to bring him the dirty towels myself. Terrible service. Will never stay here again.

Friends_and_family Friends

2/10

Poor

01 Jun 2026

Shaconna

Period and pee stains on mattresses, The hotel stinks is moldy is mildew, it was a spider in my towel, the government shelters homeless people and they hangout all day n night, microwave, sink shower tub moldy, rusty dirty, hair in shower , dirt all over sink, carpet is wet all over, visible signs of water damage, saw a roach, it was so nasty I could not baby sit my grand child because we all became sick from the mildew, I felt unclean trying to take a shower, no soap or anything provide, breakfast was a insulting joke

Friends_and_family Family

4/10

Poor

01 Jun 2026

Sharon

The parking lot and outside areas were well kept. The check in prices was slow due to malfunctioning electronics. The bathroom was not clean. There was hair on the toilet lid and in the shower as well as what appeared to be a blood clot on the shower curtain. I would not recommend this establishment.

Self

2/10

Poor

27 May 2026

Michael

The hotel was a dump, it smelled, and it was dirty. The shower was filthy. A used wash cloth was in the shower. The bathroom floor was warped and peeling away from the tub.

Self

4/10

Poor

26 May 2026

Steve

This property is in need of room upgrades. Older property. Not as clean as other properties I've stayed at in the same area. Won't stay there again.

Self

10/10

Exceptional

26 May 2026

Liam

*4/5 stars*

Clean, spacious suite with a fully equipped kitchenette and comfy bed. Staff were helpful and check-in was smooth. It’s basic but well-maintained and quiet—great value for a longer stay.

Self

6/10

Pleasant

26 May 2026

Arturo

Good location

Family_with_children

4/10

Poor

26 May 2026

Sherry

The room smelled musty . They tried to cover it up with cleaning supplies.. the shower didnt work at all. They didnt have a coffee maker available nor much of the dish pack. The continental breakfast was packets of oatmeal , a blue berry muffin or energy bar. Coffee and juice. Not much choice of anything on limited to 2 items. Phone was unplugged and couldn't find where the phone jack even was. Very outdated. Will not stay there again nor recommend it.

Partner

4/10

Poor

25 May 2026

RAY

The building and the room were old, run down, dirty and the whole place smelled like stale cigarette smoke.

8/10

Excellent

25 May 2026

Jon

No one was at the front desk at checkout time, and there were no posted instructions.

Partner

4/10

Poor

25 May 2026

Ashley

The breakfast was just a muffin and coffee. So it’s not a real breakfast. The person at the front desk was rarely ever there. The people in the room next to mine were smoking so my room and clothes smelled like smoke. They wouldn’t move us because they said the hotel was sold out. The tub in the bathroom was in desperate need of bleach and new caulk. The tub had been painted on the inside and it was chipping. There were horders moving there stuff out and their stuff was all over the sidewalk and they slept in their car. There was dog poop in the grass everywhere. And there were lots of random people hanging around out side that looked like drug addicts. I would not recommend this hotel, ever.

Family_with_children

10/10

Exceptional

25 May 2026

Liam

*3/5 stars*

Good for a no-frills extended stay. The suite is spacious with a full kitchenette and the bed is comfortable enough for the price. It’s clean and quiet. Solid if you need space and a place to cook.go there if you need quiet, or functional place to stay.

Partner

4/10

Poor

24 May 2026

William

This property is mostly occupied by long term renters. The property is old and not well maintained. The mattress, linens, and tools are fine, but the bathroom sink has a lot of stains and the room shows wear and tear.
This property should be rated as disappointing by Expedia, but they rate it as very good. This hotel is a very long way from ‘very good’.
The Expedia rating is dishonest and misleading, and makes you conclude that they are getting a consideration from the hotel.
Avoid this property at cost. You can do much better for the same price elsewhere.

Self

2/10

Poor

22 May 2026

rick

Flew in late and stayed because it was cheap and only a few hours of sleep required. What I got was a room that smelled like an ashtray mixed with fried food and wet dog. Cigarette burns on the sink in the bathroom of my \"non smoking room\". TVs blaring at 2am, emergency exit alarms going off all night, hair tangled in the makeup and \"?\" stained bath towels. The only saving grace was that I could bury my face in the clean sheets to block the smell enough to fall asleep. I left as early as possible after a hot shower. There are extended stays, and then there is this.

Self

6/10

Pleasant

22 May 2026

Greg

The location was perfect. Some of the property and physical plant looked a little dated. Before we checked out I saw a roach in the kitchen area.

Partner

10/10

Exceptional

21 May 2026

Bilal

Convenient location. Friendly staff. Will definitely recommend to others

Friends_and_family Friends

2/10

Poor

17 May 2026

Shirley

This hotel can only be described as a dump. Nobody at the desk at check in, staff who showed eventually very unfriendly...same at checkout. Room was a throwback which apparently hadn't seen any care in years. Carpet was heavily soileand torn in spot, bug in overhead light..fixtures chipped and rusted. Bed and linens clean at least . Windows were dirty. Lobby shabby. Relieve we were only there for one night.

Family

4/10

Poor

16 May 2026

Rhonda

Property is run down. Breakfast is bagged muffins from a vending machine. I suggest to stay elsewhere.

Partner

4/10

Poor

11 May 2026

Jasmine

The staff at the Extended Stay are fine, but the property needs a thorough cleaning and fresh coats of paint. The walls and floors are stained, the bathrub in our room had blackish stains from what looks like a bathtub non-slip rug having been there for a long time. The sink in our kitchenette had mold in the drain/strainer area. I picked this hotel because the ratings for the hotel was 8.2 but it is not worth an 8.2 rating. I have nothing against the staff, but they need to pay more attention to cleaning.

Partner

2/10

Poor

10 May 2026

Christie

The room was supposed to be nonsmoking but it smelled heavily of smoke and stale odors. The room and facility were very dated too. I would not stay here again and wish that I could be refunded. I will be calling customer service tomorrow.

Self

2/10

Poor

10 May 2026

Jay

The place reeked of weed at the reception area. The hotel was old and needed repairs. Thank God the did not have carpet in the rooms but the floor was dirty. The bed was ok. Kinda hard. The curtains would not close all of the way. There was a crack in them that let the morning light stream into my face. Pieces of tape were on the wall from those that experienced the same situation. Obviously, no one cared to fix it. The furniture was old and decrepid. The only thing provided was a bar of soap and a small tube of shampoo (and towels that were actually OK). Oh, and there wasn't even a hair dryer. What hotel have you ever been to that did not provide a hair dryer? As soon as I woke up, I ran out of there. Go somewhere else!

2/10

Poor

10 May 2026

Sharon

We did not stay and requested a refund after seeing the unclean conditions of the room. There were reddish/brown stains on the sides of the sheets which is often times a sign of bed bugs. There were stains on the hardwood floors which left a sticky residue. The smell of the two room we viewed was repulsive.

We originally requested a King sized bed and was given a full/queen bed in both of the rooms that we saw. Although this space is pet friendly, they do not have any pet stations or exterior trashcans to dispose of dog waste.

The front desk representative, Zane was very nice and accommodating in allowing us to view multiple rooms. However, we ultimately left and did not stay.

This hotel was gross and not a space we felt comfortable staying overnight.

Family

6/10

Pleasant

08 May 2026

Delphine

Many of my towels had strands of hair on them. The shower had hair strands that wasn’t my hair color. The microwave looked like it had old coffee stains on them. I do like the kitchen set up and the fridge had a lot of storage space. I did sleep well and the tv was perfect. The WiFi was a little messy but once I connected to it correctly it was perfect. Overall, I probably wouldn’t visit again unless I absolutely have to and unless they make changes.

2/10

Poor

05 May 2026

Sheila

Dirty, dirty, dirty. A shame to have a property in such disreputable condition.

Self

10/10

Exceptional

03 May 2026

Hazel

The property was nice and clean for the price for a night

Self

4/10

Poor

03 May 2026

Michelle

My floor was extremely dirty and linens were not in my room. The hall smelled of smoke from cigarettes smoked in the other rooms.

Family

10/10

Exceptional

27 Apr 2026

Imran

Clean room

10/10

Exceptional

27 Apr 2026

Khary

Clean rooms

Friends_and_family Friends

2/10

Poor

26 Apr 2026

Patricia

Someone puked right outside the rear door to reception. It was never cleaned up despite the fact that the reception clerk went out there to smoke every day. Someone dropped a used tissue and a half eaten mint in our hall. It stayed there for 2 days despite the fact that the chambermaid passed it with her cart at least twice each day. The vanity counter in our nonsmoking room had 2 cigarette burns and 5 undistinguishable spots. I replaced the cabinets in my first home in 1986. The same cabinets are still present in this property but they are no longer white, they are yellowed. One of the chairs in our pet friendly room was pre-gnawed by someone else’s pet. Would I stay here again? A resounding NO. This had an 8 rating on your website. The only way this property earns an 8 is if the scale is 100 instead of 10.

Partner

4/10

Poor

26 Apr 2026

Mary

Do not recommend! I had to wait a solid five minutes for someone to even come to the desk to help me check in. Room was not clean. The windows were filthy, trash in the drawers, something mysterious spilled all over the door. And don’t get me started on the bathroom! So much mildew in the shower that I refused to get in it. I went down for breakfast in the morning about an hour after it started and they were out of food. They literally said they were out of food! They could have at least gone up to the grocery store and bought some packaged muffins and some bananas! Avoid staying here.

Self

2/10

Poor

25 Apr 2026

Valara

The room was old and dated and the towels were stained. A giant cockroach walked across my room and random people were knocking on the doors. I didn’t feel safe and I was disgusted so I left and found another hotel. The management offered to refund only one night of my booking and I still haven’t received that. I wouldn’t recommend anyone staying here. The online images aren’t accurate and the cost of the room was ridiculous for this roach motel.

Family_with_children

6/10

Pleasant

25 Apr 2026

Ashley

This hotel was very accommodating- I was coming from a best Western that had cockroaches in it, and they were able to take me in last minute. A little loud at times because this is a long stay hotel so people live there, that was the only issue I had.

Self

4/10

Poor

25 Apr 2026

Sharon Sunflower

I cancelled my reservation instantly and stayed elsewhere. They showed me two rooms, both had cleanliness issues.

1st room - tub was stained, microwave was dirty, trash and stains in cabinet.
2nd room - tub was stained, microwave had black stuff in it.

10/10

Exceptional

19 Apr 2026

Khaled

Excellent stay

Family

10/10

Exceptional

19 Apr 2026

Betty

Loved it. Room was very clean and comfortable. Also loved how quiet it was and how relaxing it was. Staff was great and always helping when ever anyone needed it

Family

10/10

Exceptional

16 Apr 2026

Betty

Loved it. Great atmosphere, everyone that works there are very down to earth and friendly. Room was great, very clean and comfortable, and extremely quiet and relaxing. I’ll definitely be back and recommend this place to anyone looking for a nice place that they would love. I guarantee you wont regret staying here. 5 stars

Family

10/10

Exceptional

15 Apr 2026

James

Clean room. Helpful staff.

10/10

Exceptional

15 Apr 2026

Adam

Great location, really pleasant and clean room, but the thing that makes this such a good place to stay are the staff.

Family_with_children

10/10

Exceptional

14 Apr 2026

Cory

Absolutely loved it. Very quiet and relaxing. It was very clean and I’ve stayed in enough hotels and you can’t say that very often if at all. If I come across anyone looking for a nice quiet relaxing place to stay I’m definitely going to send that way. I appreciate everyone at Extended Stay for everything and I will definitely be back. 5 STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

10/10

Exceptional

13 Apr 2026

Irfan

Everything was good

Family_with_children

10/10

Exceptional

13 Apr 2026

Cory

The lady Cathy at front desk in the morning is absolutely amazing. She is so down to earth and makes our stay very relaxing and you can tell she really cares and I haven’t met an employee yet that hasn’t been absolutely great. I never had to want for anything and if I needed anything they always went above and beyond and makes everyone feel special and I love it here and never want to leave.

Family

10/10

Exceptional

13 Apr 2026

Cory

Everything was great. It’s nice and quiet and it’s a very safe and relaxing place to stay and I recommend it to everyone. The manager Sam is awesome and he goes above and beyond for all his guests and definitely shows how much he cares and couldn’t ask for a better manager or worker in general especially if you need anything at all, he’s the one to go to.

Family

2/10

Poor

13 Apr 2026

Jon

The property had a bad odor .
There were Roach traps set by the property in our room.
The Room was well used and Dirty.
We left and canceled our reservation and went to a different Hotel for the night.

Family

10/10

Exceptional

10 Apr 2026

Aden

It was a little complimentary breakfast but it was good and refreshing.

Partner

2/10

Poor

09 Apr 2026

Lisa

The room was very dirty with things broken. It was the worse night of sleep I’ve had in a long time. I would not recommend this hotel to anyone.

Family_with_children

4/10

Poor

09 Apr 2026

Esmond

That was a pitiful bed in room 146

Partner

10/10

Exceptional

09 Apr 2026

Leslie

my pet and I enjoyed the stay here

Pet

10/10

Exceptional

09 Apr 2026

Revira

Good place to stay

Self

4/10

Poor

08 Apr 2026

Megan

The whole property is filthy. No staff on front desk. Hair all over cleaned towels and showers and the bed. Will never stay again

Partner

2/10

Poor

06 Apr 2026

Henry

This hotel is absolutely disgusting and the worst I’ve ever seen. The place looks old, and the smell of cigars and weed was overwhelming. As soon as we walked in, we saw homeless people sitting in the front entrance with their dirty socks on the floor. The door handle of our room was broken and wouldn’t budge open. We had to leave immediately and go to a new hotel because it was absolutely unbearable. I’m expecting a full refund.

Family_with_children

4/10

Poor

05 Apr 2026

Alexander

Stayed 2 nights. The place is totally run down. A stench of stale beer, vomit, and rotting trash in the hallways. Dogs barking and people yelling all night long. At any point I was expecting to find bedbugs in the sheets (thankfully none appeared) or cockroaches (blessed not to have seen any). In the room (which seemed like it hadn't updated since the 1970s), the furniture was chipped, and walls were very sloppily painted-over, and the closet no longer had a door on it. Oh, and the refrigerator had very loud compressor cooling cycles. I don't think I could return here unless I was absolutely desperate.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

sheila

spacious room and kitchenette

Family_with_children

10/10

Exceptional

03 Apr 2026

Jamila

room was clean and fresh

Partner

10/10

Exceptional

02 Apr 2026

Shila

spacious room

Friends

10/10

Exceptional

02 Apr 2026

Audrey

clean room

Self

4/10

Poor

01 Apr 2026

Ernie

Non breakfast, not clean, over priced, will never stay with this chain ever again!

Pet

10/10

Exceptional

31 Mar 2026

Ashley

Clean room

Partner

4/10

Poor

31 Mar 2026

Pauline

Breakfast is a pre packed sugar bun

Self

2/10

Poor

30 Mar 2026

Aubrey

This property was by far the absolute nastiest and poorly kept place I have ever stayed at. The room stunk terribly to the point that my daughter sprayed her perfume in the room to make it somewhat bearable. The floors were filthy, sheets and covers had stains on them and the bed when we pulled it down had short black hairs all over it. We brushed it off best we could in an attempt to at least try to sleep. Bathroom door was broken and would not latch. But the absolutely awful stench in the room was the worst thing of all. I will NEVER EVER stay at another one of their establishments again! My mother was in the hospital and we live a fairly long distance from the hospital and we were exhausted. I would honestly like to get refunded for the stay because the pictures online are very misleading! DON’T STAY HERE!!!!!

Family

2/10

Poor

29 Mar 2026

Edward

Old dirty rooms and halls. Guests running around late at night and dogs roaming the halls. Nobody answered the phone at the desk when I called at midnight to complain.

10/10

Exceptional

29 Mar 2026

Ashley

Clean

Self

10/10

Exceptional

29 Mar 2026

David

Spacious room

Partner