FIVE ZURICH

Switzerland , Zurich
Zurich, Döltschiweg, 234
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75 reviews shown

10/10

Exceptional

04 Mar 2026

Tony

Good property

10/10

Exceptional

21 Feb 2026

Isi

Must stay in Zurich.
Great room overlooking the mountain
The spa has everything you need. Highly recommended

Self

4/10

Poor

25 Jan 2026

Raveen

First one they checked us into, sheets had such a nasty stains on them. Floors were dirty, and towels were disgusting. Not really a complainer either as I’m willing to deal with some things that are out of human control. However, lack of basic cleanliness is something I can’t. We call the Front Desk. They upgraded us to another room, which is bearable. For a country with a climate like Switzerland carpet is really not the best thing, especially with the cigarette smell throughout the whole hotel. It’s nice to have a rooftop club, but also can be a pain in the ass with how loud and obnoxious the guest and customers are that are coming in and out until 6 AM staff is a little ignorant and I’m from America. We come from ignorance however in this hotel in particular very snobby staff only reason why I booked it is because I’m an average traveler to Dubai and I thought this Dubai based hotel in Switzerland would exceed my expectations. However, instead it made me reconsider ever staying at any property like this outside of Dubai.

Partner

10/10

Exceptional

18 Jan 2026

NETANEL

Great hotel

10/10

Exceptional

16 Jan 2026

Ted

Yes

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Ted

Yes

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Ashley

The staff here were absolutely incredible and truly went above and beyond to help us. Upon arrival, our Uber driver dropped us at the bottom of the hill because he didn’t have snow tires and refused to drive any further, leaving us with nearly a 10-minute walk in heavy snowfall. My partner was unwell, and we were carrying two large suitcases along with a very heavy snowboard bag, making the situation especially difficult.
A young man stopped to help us carry our bags, and we later discovered he worked at the hotel and was on his way to start his shift at the penthouse. This act of kindness set the tone for the rest of our stay.
We arrived about 1.5 hours early for check-in, and the hotel staff kindly accommodated us without hesitation, which we greatly appreciated given my partner’s condition. They arranged for a driver to take us and our luggage to the East Wing and even carried our bags up for us.
Every staff member we encountered was warm, pleasant, and genuinely helpful — something that feels increasingly rare these days. They truly made us feel cared for throughout our stay.
The room in the East Wing was spacious and comfortable, with a short indoor walk to the main building and spa. The only area for improvement would be the room service food, which wasn’t the best. That said, the hotel has several excellent on-site restaurants that looked amazing; unfortunately, my partner was too ill for us to enjoy them.
exceptional experience thanks entirely to the outstanding staff

Partner

10/10

Exceptional

19 Dec 2025

Erik

A wonderful hide away not far from the center of Zurich.

Business_and_leisure Self

10/10

Exceptional

18 Dec 2025

Kasereka

Exceptional stay – outstanding service

I had a truly excellent stay at FIVE Zurich Hotel, and I would like to particularly highlight the outstanding service and kindness of the night receptionist, Philippe Simon. He was incredibly professional, attentive, and genuinely welcoming. His calm demeanor, efficiency, and warm attitude made a real difference and immediately made me feel at home, especially after long days.

The rooms are impressively spacious, beautifully designed, and extremely comfortable. The quiet atmosphere of the hotel is remarkable, allowing for real rest and relaxation, and the views from the room are simply stunning, offering a perfect balance between nature and the city.

Room service was also excellent: fast, discreet, and of very good quality, perfectly matching the hotel’s high standards.

Overall, FIVE Zurich combines luxury, tranquility, and exceptional human service. A special thank you again to Philippe Simon for his professionalism and kindness — he truly represents the spirit and excellence of this hotel.

I highly recommend this hotel and will definitely return.

10/10

Exceptional

16 Dec 2025

Jaffar

10/10

Business_and_leisure

10/10

Exceptional

05 Dec 2025

Aviel

Very good

Friends_and_family Friends

10/10

Exceptional

02 Oct 2025

Jack

Gorgeous Zurich Property

Upscale property. Excellent food, restaurants, bar and spa. Definitely will stay here again.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Satbir

Amazing experience!

Leisure Partner

10/10

Exceptional

29 Sep 2025

Xiaoli

Everything is fantastic. It is a little bit far away to the city. Walking less than 10 minutes and taking three stops of train, you are right at the center of the city. Highly recommended.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Beverly

Thr roo. Was far from the main building and seemed old and warn. No view and uncomfortable bed.

Partner

10/10

Exceptional

21 Sep 2025

Marion

THE STAFF WAS VERY ACCOMODATING AND THE HOTEL WAS ABSOLUTELY AMAZING. I HIGHLY RECOMMEND THIS HOTEL. IT WAS A HASSEL GETTING TO THE CITY, HOWEVER, THE HOTEL PROVIDES A SHUTTLE TO THE TRAIN, AND WILL PICK YOU UPON UPON RETURNING.

Leisure Family

10/10

Exceptional

12 Aug 2025

James C

Amazing property, staff was very tentative and nice. I’ll definitely be back

Leisure Partner

10/10

Exceptional

28 Jul 2025

Sarah

Great facilities

8/10

Excellent

18 Jul 2025

Khalid

- Some Staff are less than expected honestly
- very disorganised services
- long waiting time to respond to phone calls by receptionist

Leisure Family_with_children

8/10

Excellent

07 Jul 2025

TULLIO

Superb rooms, too many staff members do not speak one of the Swiss languages.

Leisure Self

6/10

Pleasant

06 Jul 2025

Alexander

Hotel is great if in main building. East wing is quite bad

10/10

Exceptional

26 Jun 2025

Michael

Beautiful grounds, big room. Food nothing special. Staff friendly but slow - seems more cultural and more relaxing than it is frustrating.

10/10

Exceptional

31 May 2025

Lai Hock

Great

Business_and_leisure Self

10/10

Exceptional

10 May 2025

Aimee

The staff were amazing, made me feel like a princess taking my bags, getting me a coffee to take away in the morning and driving me to the train station. Couldn’t ask for more. Room was lovely. My only criticism would be having to walk back from the east wing with bags on the last day as it is quite far. Would definitely stay again!!!

Leisure Self

10/10

Exceptional

07 May 2025

Matthew

Modern hotel with spa and easy access to public transport

Leisure Partner

10/10

Exceptional

21 Apr 2025

Sumandeep

We love our stay at this hotel. Excellent customer service.

Leisure Family_with_children

10/10

Exceptional

15 Apr 2025

erick

Great time with my family

Friends_and_family Family

10/10

Exceptional

01 Apr 2025

Hamid

It was a nice stay… everything was good

10/10

Exceptional

08 Mar 2025

Ahmed

Generally it is good hotel very nice staff snd helpful clean and comfortable

Leisure Friends

8/10

Excellent

28 Feb 2025

Shpend

The hotel rooms were extremely small, similar to those in an IBIS hotel. We were sent to rooms in a different building, which was located among residential buildings and had actually been a residential building converted into a hotel. On all booking platforms, only the main hotel building is advertised, and nowhere is it mentioned that you might end up staying in a separate building far from the hotel. It was definitely not worth the money we paid.

Business Friends

10/10

Exceptional

15 Feb 2025

waleed

Amazing overall, luxury

Leisure Friends

2/10

Poor

24 Jan 2025

Lauren

Beyond Disappointing and Unsatisfactory

Extremely overpriced and overrated. Thought we would be in the hotel among other guests. Instead at check in we were told we would be in their other building. We lugged five suitcases down what seemed like a never ending hallway. It took nearly twenty minutes to get to our room in the other building. The room was the size of a closet, so small we had to check our ski bags… there was barely any room to walk. Anytime we called room service for anything we were told why? Don’t you already have that? The restaurants they pride themselves on within the hotel are reservation only so the convenience of having everything on site doesn’t apply unless thoroughly planned ahead of time. When we checked out, we told their team about our dissatisfaction and were given a small espresso as consolation.

Partner

2/10

Poor

09 Dec 2024

theodore

Not indicated that the standard rooms are in another building connected by long, steep tunnel…. Long walk in dark tunnel with steep inclines and multiple turns

Leisure Partner

10/10

Exceptional

09 Dec 2024

Anthony

Excellent hotel in Zurich.

Stayed here for 5 days with the family. Excellent hotel. But, you’ll enjoy all the amenities a lot more if you come here as a couple.

Friends_and_family Family

10/10

Exceptional

06 Dec 2024

Gouri

Wonderful stay..
Reaching out to the Hotel if walking or using public transport can be challenging in the winter conditions

Business Self

10/10

Exceptional

26 Nov 2024

Abed

Wonderful staff and best place to overnight in Zurich not far from airport or city

Business Self

10/10

Exceptional

24 Nov 2024

Rhondalee

Large beautiful Hotel. The room was amazing and very well decorated. The staff was exceptional and very accommodating. The location was beautiful but far away from city center and required transportation to arrive at numerous local sights.

Leisure Family

8/10

Excellent

08 Nov 2024

Tetiana

First of all, let me say that Five Zürich is a beautiful hotel with a fantastic and friendly staff! The service here is top-notch, and everyone goes out of their way to help and ensure your stay is comfortable. The main building is stylish, modern, and luxurious, making it a pleasant place to unwind.
However, a word of caution for those booking a cheaper room: if you reserve one of the more affordable options, be aware that it’s not in the same building as the main hotel. The room will be in what they call the \"east wing,\" but in reality, it’s a separate building that you need to access via a somewhat eerie tunnel. You have to walk about 150-200 meters, which can feel a bit unsettling, especially late at night. The building used to be an apartment complex and has been converted into hotel rooms. While this may sound quirky, it’s not the most ideal setup.
Our room in the east wing lacked basic things like windows that open, and it had a lingering smell of cigarettes. The place felt a bit like an afterthought, especially with so many conference-goers coming and going. Honestly, we couldn’t spend the night there. The room was just not up to the standard we were expecting.When we approached the front desk, the staff was incredibly understanding and offered to upgrade us to a room in the main building right away. They even gave us a discount for the inconvenience, which we really appreciated. The upgraded room was exactly what we had hoped for!

Leisure Partner

10/10

Exceptional

02 Nov 2024

Evelio

Perfect Stay.

Beautiful setting away from all the noise. Very modern and clean. Excellent, friendly staff. Great bar. Loved it! Would definitely stay here again.

Partner

6/10

Pleasant

24 Sep 2024

Violet

Definitely not 5 stars....

Leisure Friends

10/10

Exceptional

01 Sep 2024

mehdi

luxury

Family_with_children

10/10

Exceptional

23 Aug 2024

Hamad Adel

The property is amazing, has a unique theme, and the facilities and services are great. The staff are very friendly, helpful, and caring. The front desk agent Maria was so friendly, caring, and helpful. She takes a good care of the residents and following up with them to ensure their satisfaction. She is considered the winning card for any company wish to succeed. We highly recommend the resort, it’s one of its kind.

Leisure Family

10/10

Exceptional

02 Aug 2024

Hetal

Very cool Vibe, great Staff

8/10

Excellent

27 Jul 2024

Lorne

Not much within walking distance. Some staff were great. Some so so.

East Wing is a very long walk to pool and restaurants.

Very good value though and would stay again.

Pool is very nice. Gym not so much.

Serious weight lifters will be very disappointed.

Breakfast buffet crazy expensive.

Overall facility is very clean, modern, well maintained.

Leisure Partner

10/10

Exceptional

24 Jul 2024

Edidiong Archibong

Nice

6/10

Pleasant

24 Jul 2024

Magali

Pool was great but room was dusty. Toilets were way too low and sink unpractical. Parking for chf30 should be free!

Leisure

10/10

Exceptional

22 Jul 2024

Milica

Loved it been here 2 times and it's beautiful!!! The pool area outside is beautiful. So nice and relaxing. We will be back for sure!

Leisure Partner

8/10

Excellent

12 Jul 2024

Priscilla

Staff was very accommodating. Area is somewhat isolated but we enjoyed that.

Leisure Family

8/10

Excellent

30 Jun 2024

Anna Lynn

First off, let me start by saying this is a beautiful hotel; the staff were very nice & accommodating; we were upgraded to a suite on arrival. The food was very good; with several options. My biggest issue was the hotel wasn’t convenient to anything and you have to take a taxi/uber every where you go; unless you want to walk several miles each way. I inquired about shuttle service (to airport, and to an event we were going to) and was immediately told “you’ll have to get a taxi.” I have no issues with getting a taxi-uber, but it’s 20-40 CHF every time/both ways when you get one & adds up quickly. (Of note, you can also take train/trolly - if you know how to use them, but this was our first trip to Zurich and we wasn’t sure how it worked.)

For these reasons, we will stay somewhere more centrally located next trip. But, if you want a quiet hotel, away from hustle of town -then this would be a great hotel!

Leisure Partner

10/10

Exceptional

24 Jun 2024

Govand

Best hotel in zurich

Amazing hotel, no words to describe how nice the staff is. Just amazing

Friends_and_family Family

6/10

Pleasant

13 Jun 2024

Michael

Only reason I’m leaving anything less than 5 stars is because when you book the east wing as they call it, it’s not even in the same building as the main glamorous hotel. You have to walk through an extremely long underground tunnel to a totally opposite hotel. Not convenient if you’re wanting to use the spa or restaurants or bar. The rooms are extremely tiny. No room for suitcases.

Partner

10/10

Exceptional

01 Jun 2024

Robert

Very nice stay

10/10

Exceptional

30 May 2024

Robert

Great overapl

10/10

Exceptional

27 May 2024

Milica

On word: EVERYONE AND EVERYTHING

Leisure Partner

10/10

Exceptional

24 May 2024

Verified traveler

An amazing find

What a great hotel - very funky and modern

Partner

10/10

Exceptional

14 May 2024

Angelo

Excellent service

Business_and_leisure Family

2/10

Poor

11 May 2024

ammar

It is very long way to rech your room under ground
Room is very small
Room service is very poor and not helpful.

Business Friends

8/10

Excellent

09 May 2024

ALVARO

Horrible el paso
Por el túnel

6/10

Pleasant

30 Apr 2024

Matthew

did not like the tunnel to east wing. felt like a \"budget\" extention. not luxury

Leisure Partner

10/10

Exceptional

19 Feb 2024

Cardasha

The absolute BEST of the best, the ambience, the service, the staff was amazing. Will be back my next time in Zurich.

Leisure Partner

2/10

Poor

26 Dec 2023

Mandana

Be AWARE OF!!!!!!! This part is not 5 Stars hotel!!
-the “Amazing room” is not part of main building and not a 5 star hotel part. It’s separate building that you walk 5 minutes in a crappy tunnel.
-you have to use the East entrance which open up in a not so nice street.
-Rooms are very very small. No space for luggages. Bad design of the room. Too much unnecessary furniture.
-Bathroom is so small. No room at all to put your make up bag anywhere, just on top of fucet.
-if you taller than 6’ you have to bend your head to shower.
- Lazy, in professional management.
-front desk manager is rude and lacks of management skills.
-they ruined our Christmas dinner by reserving on one of the restaurant at the hotel but when we got there at our reservation time, the restaurant was closed. We had to figure out what to do while everything was closed. So got a very very low quality and expensive food from the bar.
-they didn’t brought our luggage till we call them an hour later.
-the only nice thing was the Spa and pool which you have to walk through cold tunnel for 5 minutes to get there.
So one more time you pay for 5 star hotel but it’s a scam and put you in a building and room with 3 star quality condition.
I would not recommend it to anybody.

Leisure Family

6/10

Pleasant

19 Nov 2023

Angel

Not good enough

We paid 3.000 DKK per night and the aircon did not work. we told them 3 times and then they moved us to a new room, but it was the same. Bad, and i don’t want to pay the full amount

Partner

10/10

Exceptional

13 Nov 2023

Marcel

Top Class

Amazing hotel, rooms and amenities! Top class!

Business

6/10

Pleasant

13 Nov 2023

Jameson

The property was in a good location and was a cool looking place. The \"East Wing\" denomination for the room was deceiving as the building is shaped with an east and west side, but the \"East Wing\" was a different building altogether. The rooms did not have adequate storage for me to even unpack my suitcase. Wont stay in that building again and may not stay in the hotel again.

Leisure Self

10/10

Exceptional

08 Nov 2023

Verified traveler

Luxury rooms

Staff was great.

Self

10/10

Exceptional

30 Oct 2023

Agbebaku Izobo

Polite staffs, great in everything

Business_and_leisure Partner

6/10

Pleasant

27 Oct 2023

Mr REA

450£ deposit + room charge for 1 night

The hotel is very nice however they charged us 450£ as a deposit for a 1 night stay, then charged us for the room + incidentals. After 3 days we still did not get our deposit back. I have emailed and called and no one answers. This is the largest deposit a hotel has ever taken. Absolutely ridiculous to run a business like this. Unacceptable.

Partner

6/10

Pleasant

06 Oct 2023

Gennadiy

Its ok

10/10

Exceptional

07 Sep 2023

Matthew

Amazing hotel, catered to my needs with helping me when I have an injury. Will be back to stay again. Thanks team.

4/10

Poor

03 Sep 2023

Satdeep

The place was out of our way. The room was very small and we had to go thru a very long tunnel to reach our room. It was not very desirable.

Leisure Partner

6/10

Pleasant

25 Jul 2023

Dorar

They don't clean the room on time also every thing is on extra. The reception is not corporate and friendly .bad experience. This is my second time in the hotel and last time .don't recommend other people to come here

Friends_and_family Family

10/10

Exceptional

26 Jun 2023

Aliya

Hotel has great facilities with the good views of the forest.

A bit far

Probably had the best pasta in the whole Europe in one of the lounge restaurants.

Friends_and_family Family

8/10

Excellent

23 Apr 2023

Susan

The picture of hotel is great,but the hotel ad new building next to it and you have to go inside the tunnel from old building to the new one it makes it difficult ,the good thing was the staff and service was great.

Leisure Partner

10/10

Exceptional

09 Jan 2023

Verified traveler

Nice family trip

Overall, we had a very nice trip. The atmosphere and decor were very nice, and the food was good. The hotel staff were all really wonderful. The location is away from other things, so plan on having to go a distance to eat or plan on eating at the hotel. There was some wear-and-tear in the room (e.g., chipped doors), which was surprising for such a nice, new hotel, but might speak more to the typical clientele, which I assume is more of a party crowd.

We decided on this hotel solely because it had a pool, and our toddler loves to swim. We did not find out until we went to use the pool that it is for 16+. We looked on both hotels.com and the hotel website prior to booking and it did not state that anywhere. They are accommodating to children swimming from 10-12 in the morning, but it is important to know if you are going with a family.

The location is very accessible with public transportation if you are willing to walk up a slight hill for about 8-10 minutes. We used it to get to-and-from the downtown and the airport, and it was very easy.

Friends_and_family Family

2/10

Poor

29 Dec 2022

ABDULLAH

NOT A 5 star hotel, be careful

I was charged twice and i had to call them more than 10 times to get a refund and i just got a sorry as an apology. The amount was more than 1200 euros.
I tried to order in dining but the dining employee who took my order was in Dubai and i was in zurich and never get the order and was charged. The reason was because the person who was supposed to be working in kitchen didnt show up because he was sick!!! 5 star hotel huh?

Carpets are full of stains.
I was in an XL suite
Reception never answers

Overall i would give this hotel Zero star if i could…

Friends_and_family Family