Name: Regency Copacabana Hotel
Address: Rua Santa Clara, 141, Copacabana, 22041-011, BR

2/10

Poor

17 Jul 2026

Dorisday

Was not able to stay on my schedule date due to visa, I asked them for a change of date or cancellation, they absolutely refused, the worst customer service ever in my life !!!

Self

10/10

Exceptional

14 Jul 2026

Gonzalo

Todo Excelente!!!! El único detalle a mejorar es el WC que descargaba un poquito de agua constantemente y se escuchaba el agua correr. Los señores de recepción una maravilla. El desayunador es hermoso y funciona a la perfección, pero su personal es un poquito apático. Limpieza 10 de 10. Felicitaciones!!!

Self

8/10

Excellent

14 Jul 2026

Alejandro

I really enjoyed my stay at Regency Hotel; has all you need to have a good rest, rooms are nice and clean, breakfast is very good and staff is friendly.

Location is awesome to if you want to go to the beach.

Self

10/10

Exceptional

04 Jul 2026

Roberto

The room is good a bit outdated but so far everything was cool. Breakfast was ok. I ate out alot. Everything is a walking distance. Alot of bars and restaurants and supermarkets. Great location to stay in Rio

Self

10/10

Exceptional

04 Jul 2026

Jinghong

Check in is fast. Breakfast is good.

Family

10/10

Exceptional

26 Jun 2026

Roberto

It's a good place to stay everything is a walking distance

Self

6/10

Pleasant

18 Jun 2026

Vinod

Place is good , only be specific when choosing a room, look different than pictures only super deluxe are good

Friends

8/10

Excellent

16 Jun 2026

Edimar

Thanks you very much

2/10

Poor

05 Jun 2026

golnaz

strongly do not recommend this hotel.

Our experience was extremely disappointing from the moment we arrived. We were forced to change rooms three times because the bedsheets and pillowcases were visibly dirty and covered with numerous stains. Cleanliness is a fundamental expectation in any hotel, yet it was clearly not a priority here.

When I politely requested a different room, the receptionist responded with an unprofessional attitude and implied that I was being overly picky, rather than addressing a legitimate concern. This was both frustrating and disrespectful.

In addition, we received our room more than an hour later than the promised check-in time, resulting in unnecessary delays and repeated discussions with the staff. The problems continued once we entered the room: the toilet flushing system was not functioning properly, the shower head was dirty and poorly maintained, and the overall condition of the room suggested a serious lack of hygiene and attention to detail. Furthermore, WiFi doesn’t work properly in the rooms , Towels provided were super dirty .

To make matters worse, the room did not even provide a luggage rack or a suitable place to store our suitcases, making the stay even more inconvenient and uncomfortable.
The only positive aspect of this hotel is its location, which is close to Copacabana Beach. Unfortunately, the excellent location does not compensate for the poor cleanliness standards, inadequate maintenance, and unwelcoming customer service

Family

10/10

Exceptional

28 May 2026

agin

The staff was extremely helpful

Self

2/10

Poor

06 May 2026

Jen

Very disappointing and traumatic experience at Regency Copacabana.

The hotel looks NOTHING like the photos advertised online. The images are misleading and completely different from the reality. We arrived exhausted with my daughter and were given a room in terrible and unsanitary conditions.

The room had no proper sheets, the bed was dirty, there was no blanket, the bathroom had no running water, and the toilet did not even have a seat cover. On top of that, there were insects/animals in the room, and the mattress appeared to have mites or serious hygiene problems. The moment we laid down, our skin started burning and itching immediately from the dirt and lack of cleanliness.

We spent the entire night uncomfortable and distressed until 6:00 AM, when we finally had to go downstairs and demand another room because it was impossible to stay there any longer.

What is most upsetting is not only the terrible condition of the hotel, but also the way they responded afterward — denying the situation and refusing accountability. A “basic room” should still meet minimum hygiene and safety standards. Cleanliness and water are not luxuries.

I absolutely do NOT recommend this hotel to anyone, especially families with children. This experience caused stress, discomfort, and emotional distress during what was supposed to be a vacation.

6/10

Pleasant

12 Apr 2026

Sindialee

Room outdated with mold on bathroom. Staff always available and provide good service.

Family_with_children

6/10

Pleasant

19 Mar 2026

Lisa

Near the beach which is great however the hotel is rundown and room small.

However it is clean and staff was nice.

2/10

Poor

11 Mar 2026

Keith

I stayed at the Regency Copacabana Hotel in Rio de Janeiro from March 3–9, 2026, and unfortunately had a very concerning experience. During my stay in Room 908, I discovered bedbugs in the bed and have photos documenting them. By the time I realized the issue, I had already been bitten from head to toe. After reporting the problem, I was moved to Room 1108. The front desk staff were polite, but they seemed largely unconcerned about the seriousness of the situation and I was offered no compensation. Bedbugs are a serious sanitation issue and in my opinion the entire hotel should be inspected and treated by a professional pest management company. While the hotel’s location is convenient and close to Copacabana Beach and many restaurants, I would not recommend staying here until the property has been fully inspected and treated for pests.

Self

8/10

Excellent

09 Mar 2026

Brittany

Location and staff were great overall! The issue was

6/10

Pleasant

05 Feb 2026

Walter

AC unit wasn’t running properly when I got there. But it worked fine the 2nd day, maybe the remote control batteries were old. The bathroom was minuscule, and the toilet bowl was running a little water. They need to maintain their facilities better. The staff was friendly and professional, kudos to them!

Business_and_leisure Self

10/10

Exceptional

07 Jan 2026

Ronaldo

Everything was awesome

Self

10/10

Exceptional

25 Dec 2025

DAVI

Clean room and excellent staff.

Leisure Family

8/10

Excellent

08 Nov 2025

Luciana

I really enjoyed my stay at this property. It was convenient, within walking distance of so many cool places. The property was clean, the breakfast delicious, and the staff was awesome. The only downside was that the building is on the older side and does show signs of needed maintenance.

Business_and_leisure Family

10/10

Exceptional

07 Nov 2025

Juan

Excelent location and breakfast

Leisure Family

8/10

Excellent

23 Oct 2025

Marco Antonio

Ubicación, desayuno, el staff, todo excelente.
El baño es un poco incómodo por la puerta y el ascensor es un poco pequeño y a veces hayq ue esperar varios minutos.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Moise

Staff were friendly and helpful.
Check in was done without issues.
I will definitely stay in Regency hotel next time I’m in Copacabana.

10/10

Exceptional

03 Sep 2025

Ike

Loved the stay and the surrounding area

10/10

Exceptional

30 Aug 2025

Marcel

Otimo hotel proximo a praia de Copacabana e fácil acesso pra ir para outras, comercio do lado do hotel, atendimento muito bom da recepção, limpeza, cafe da manha. Quarto limpo, ar condicionado novo, banheiro limpo, chuveiro super regulado quente e frio. Cafe da manha muito bom, tudo quentinho e fresco. Com certeza voltarei mais vezes.

Leisure Self

10/10

Exceptional

26 Aug 2025

Salvatore

Great experience

Self

10/10

Exceptional

24 Jul 2025

Ronaldo

Breakfast was awesome, room is excellent, really everything, price very reasonable. we definitely will be back in this hotel

Partner

8/10

Excellent

02 Jun 2025

Sergio

Good and nice location!

Leisure Self

6/10

Pleasant

15 May 2025

Home

Hing’s in Brazil

We booked 3 rooms total for our family. I got room next to water pump and elevators. The sound of water running & people using elevators interrupted my sleep almost every night of our stay.

Most disturbing issue water WIFI in my room was so terrible, I couldn’t get any work done. We had asked the hotel agent to help several times and their responses were, the tech is working remotely and to inform them if it’s still not working.

Honestly, we like the area. It has markets, dinners, cafes within walking distance.

They need to improve their WiFi service and customer services.

Friends_and_family Family

8/10

Excellent

02 May 2025

Madhavi

The staff was friendly and the breakfast was very delicious.
Close to the shopping area and the beach.

The elevator is bit too slow for the capacity of persons staying at this hotel.

Leisure Family

10/10

Exceptional

24 Apr 2025

Gemma

Convenient, near the beach

Leisure Family

8/10

Excellent

09 Apr 2025

Alberto B

Close to beach

Leisure Friends

8/10

Excellent

07 Apr 2025

Naod

Price is good but there are better hotels around the area. Mostly for locals , not very tourist friendly

10/10

Exceptional

05 Apr 2025

Tamis

Perfect stay

Business_and_leisure Family_with_children

10/10

Exceptional

28 Mar 2025

Evelyn

The attentions and the cleanliness of the hotel are great

Leisure Friends

10/10

Exceptional

18 Mar 2025

Reynaldo

A place to stay

Great place to stay good breakfast serve in the morning

Friends_and_family Family

6/10

Pleasant

08 Mar 2025

Rashad

It was an okay hotel for what I needed

Leisure Self

2/10

Poor

25 Feb 2025

Paola

Terrible experiencia!! Las habitaciones y camas llenas de ácaros. El complejo está demasiado deteriorado… Huele a pintura fresca y a cemento.

Business_and_leisure Family_with_children

8/10

Excellent

20 Feb 2025

Tewolde

It is a good small hotel with good and free breakfast. The lack of GYM is a major negative.
Otherwise it is good value for money and close to the beach.

2/10

Poor

04 Jan 2025

Ananda

Bathroom is so small can’t even move around don’t book this hotel at all. It’s not worth the money.

Business

4/10

Poor

01 Jan 2025

kandice

Pro-water pressure is amazing
Cons
Bathroom is disgusting. White towels and sheet are dinge look beige. Breakfast service disgusting food is in open air, coffee machine juice machine looked like they haven’t been cleaned since bought. Mold in the ceiling. Bring a HAZMAT suit

Leisure Family

8/10

Excellent

26 Nov 2024

Peter

Excellent location, adjacent to Copacabana Beach. Helpful and friendly front desk. Numerous places to eat within minutes of the hotel. The mattresses weren’t the best but adequate. Overall, good value.

Leisure Partner

6/10

Pleasant

22 Nov 2024

CARLOS

The room was a little bit tight, there is not enough space or maybe, furniture for luggage or clean clothes. The bed were confortable, pillows need renovation.
Patio view is no view at all.
Staff was very kind, very respectful.
The breakfast was ok, but the same. Again, staff very good at their work.

Friends_and_family Family

10/10

Exceptional

20 Nov 2024

Ricardo

Clean room, good breakfast, attentive staff, a couple of blocks from the beach and close to lots of shopping stores, bars and restaurants

Leisure Family

10/10

Exceptional

07 Nov 2024

Medel

Excellent stay. More choices of food being served at breakfast.

Leisure Partner

10/10

Exceptional

24 Sep 2024

Rodrigo

We had to change hotels to this one. And this was such an inprovement

Leisure Family

6/10

Pleasant

02 Sep 2024

IVAN

Breakfast and waiters are excellent. Property is advertising the renovated rooms but when you arrive they give you an outdated 1970s room. They only hace renovated 1 bed rooms, but advertise the other that doesn’t exist.

Business_and_leisure Friends

10/10

Exceptional

11 Aug 2024

Billy

Breakfast time was incredible

Leisure Partner

2/10

Poor

26 Jul 2024

paulo

dirty sheets and towels with horrible smells. broken bathroom door. with a chance of you getting stuck inside the bathroom. we left a bracelet in the room and they didn't return it to us. I never recommend this place. the location is great.

Leisure Family_with_children

10/10

Exceptional

11 May 2024

George

The hotel staff were professional and helpful.

Leisure Friends

8/10

Excellent

26 Mar 2024

Zvi

Good location. Area felt safe at day and night. Very close to the beach. Lots of restaurants around and also a big supermarket around the corner. Staff was nice and helpful.
Breakfast was average. Room wasn’t great. There was a broken chair and also the bed was kinda broken.

Leisure Family

8/10

Excellent

21 Feb 2024

WILLIAM

Centrally located and close to Copacabana Beach and many restaurants. Breakfast included. Cold mini fridge. Staff was attentive. They would call taxis for us. Rooms had excellent A/C. Water pressure was excellent in the shower. Hot water was never ending. Staff spoke some English and Spanish. Bed was comfortable, but could be better.

Not all rooms are updated. Not all rooms have safes. Some rooms have safe but not working. I was put into a very small room at first, with no window. Requested to be moved. The other room was bigger with an inside window, but the bathroom was old, not too clean, sewer smell would come up the pipes. Had to maintain the bathroom door closed. Very noisy cleaning crew in the mornings. Towels in the rooms were very old and almost tattered. Had to request change of towels often.

For the price, I expected a better room/bathroom experience.

Leisure Friends

10/10

Exceptional

01 Feb 2024

Bobby

Copacabana beach property

Property is close enough to walk to the beach (7 mins) and along the route were restaurants, grocery stores, bakeries, clothing stores, and electronic stores for cell phone power converter/charging. The breakfast buffet had the freshest local fruits plus a range of meats and pastries/breads. Staff was friendly and always available around the clock. Rooms were clean and plenty of towels and toilettries were available.

Self

2/10

Poor

11 Jan 2024

Tito

I was for one night there the sheet was dirty and the curtain for the shower was disgusting can't take shower. And the towels smelled bad and were worn. The Wi-Fi didn't work too poor signal.

Leisure Family

6/10

Pleasant

01 Jan 2024

LILIAN

La primera habitación, mala, no dejo dormir. La segunda habitación bien

Leisure Partner

8/10

Excellent

08 Oct 2023

Hayne

The room was ok, bed was ok. The sheets and towels where very worn down beige in color for been so old. Bathroom was extremely small.

Partner

6/10

Pleasant

04 Jul 2023

steve

The hotel is good, but the room was very small.

Self

8/10

Excellent

08 Mar 2023

Robert

Extremely helpful desk staff

Leisure Friends

6/10

Pleasant

07 Mar 2023

Karine

The staff was amazing to us, very friendly and kind people. Room does not match description

Leisure Friends

10/10

Exceptional

31 Jan 2023

Maria Fernanda

En la propiedad nos trataron excelente. Nuestras vacaciones fueron estupendas.

Leisure Family

10/10

Exceptional

26 Jan 2023

cesar

Excellent place to stay close to Copacabana beach

The room was perfect and the breakfast was very good

Friends_and_family Friends

8/10

Excellent

31 Dec 2022

Dwane

Great place good location

Leisure Family

8/10

Excellent

29 Oct 2022

Fabiana

Minha estadia no hotel Regency foi tranquila e agradável! O hotel se encontra em reformas e como cheguei no hotel pela parte da manhã antes do check-in decidi guardar a minha mala com o bagageiro para dar uma volta até o horário do check in, o hotel cobra o valor de RS 20,00 como taxa para guardar a mala. Quando voltei para fazer o check in fui acomodada em um quarto duplo no 3 terceiro andar e justamente acima do andar aonde está acontecendo uma reforma, e pedi para trocar de andar porque eu estava muito cansada depois de 15 horas de um voo internacional, mencionei esse pedido na recepção quando fiz o check in e mesmo assim me colocaram nesse andar, liguei para recepção e gentilmente pedi para trocar de andar e fui acomodada no 6 sexto andar em um quarto single o que foi o melhor porque estou viajando sozinha. O quarto possui frigobar, TV a cabo, Wi-Fi e o sistema de ar condicionado funcionou muito bem. O banheiro não possui uma porta de vidro dupla no box e isso faz com que muita água se espalhe no chão do banheiro ao se tomar banho. Fui acomodada em um andar silêncio portanto como há uma brecha na porta do quarto é possível escutar barulho de outros hóspedes e pela manhã se escuta a governança trabalhando nos quartos vizinhos (porém neste dia eu resolvi dormir até um pouco mais tarde). A equipe do hotel foi bem receptiva e em especial a equipe do café da manhã, sempre muito simpáticos e agradáveis. Nota 100 para os funcionários do Regency!!!!!

I stayed at the Regency hot

Leisure Self

8/10

Excellent

10 Jul 2022

Alexandre

Everything was good!

10/10

Exceptional

28 May 2022

Kerry

Lovely location and good service

Comfortable accommodation that suited our needs for one night. Breakfast was good, service great with staff willing to help out with anything.

Partner

8/10

Excellent

02 May 2022

Marcia

Bom custo beneficio, mas precisam melhorar o WiFi,

O hotel é super bem localizado, o quarto confortável, e um bom café da manhã. entretanto o Wifi oscilava o tempo todo e eu nao consegui acessar a internet de meu quarto. A TV era smart mas tb não consegui acessar netflix. Tinha os canais convencionais, mas não tinha a Globo, e eu só assisto a Globo. Como estava chegando de viagem e ia sair no dia seguinte, queria ficar no quarto de boa, mas sem Wifi e nem meu 4 G pegando direito no quarto, não deu!

Self

10/10

Exceptional

11 Jan 2022

Edwin

Amazing , impeccable service

I have to write this review as the service I received from the regency was impeccable, receptionist Carlos made my stay very welcomed always putting the costumer first we need more people like Carlos in this world , this is by far the best service I have received since I have been in Rio de Janeiro thanks to Carlos

Business

4/10

Poor

21 Jul 2026

Caio

Ruim, quarto muito simples. Porta do banheiro não fechava e barulho absurdo pois o quarto fica embaixo na cozinha. Ap 106 horrível, barulho desde as 5h da manhã, não voltaria jamais

Partner

6/10

Pleasant

21 Jul 2026

jorge

lo malo, el baño
lo bueno el desayuno
la habitación pequeña

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Leo Marcos

Café da manhã com boas variações

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Drieu

O cafe sempre é o ponto alto desse hotel. Vale a pena.

4/10

Poor

16 Jul 2026

Rita

Prédio Razoavél mais bem velho, equpipe de trabalho muito boa!
até a presente data não recebi nota fiscal da estadia, localização é maravilhosa.

8/10

Excellent

16 Jul 2026

Jane

Ótima localização. Muito bom café da manhã. Boa higiene. Boa recepção.

Necessário manutenção da maçaneta da porta do quarto, janela da sacada e da torneira do banheiro.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Paula

otima localização, funcionarios prestativos, otimo cafe da manha. achei o valor acessivel em relação a localização e o que o hotel oferece

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Thiago

O quarto estava bem limpo, a vista prometida da cidade não agrada muito, pois não mostra praticamente nada, não vale a pena pagar mais e não ter uma vista bonita, o café da manhã estava agradável e a recepção foi bastante solicita.

Partner

6/10

Pleasant

22 Jun 2026

Luciene

Eu e minha família ficamos em 2 quartos , um estava totalmente reformado e o outro quarto bem ruim , o banheiro muito antigo , iluminação ruim , o café da manhã muito bom , localização excelente mas o hotel é antigo , precisando de reformas .

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Leticia

Boa experiência bom custo benefício

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Sandy

La puertas se trababan mucho
La chapa muy debilitada

Friends

6/10

Pleasant

16 Jun 2026

Marco

Bom mas sem muito conforto

Self

8/10

Excellent

13 Jun 2026

Maria Clara Funes

Limpeza, localização, cafe da manha e cortesia dos funcionarios muito bons. Banheiro e quarto apertados, moveis e colchões necessitando serem repostos e modernizados. Como eu e minhas 2 filhas passamos somente um final de semana foi bom. O custo saiu alto, provavelmente devido feriado e eventos na cidade.

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Ticiane

Localização ótima, funcionários muito educados, simpáticos, receptivos ... cafe da manha tb muito bom, alimento fresco.... quarto limpo, trocam as roupas de cama e banho diariamente... colchão achei muito mole.. mas pode ser gosto.... AGORA WIFI NÃO PEGA, TANTO NO QUARTO QUANTO NO ANDAR DE CAFE DA MANHA.... TERRIVEL (enfatizei essa informação pq pra mim é muito importante devido ao meu trabalho e não funcionou usei do celular mas fica muito ruim.

Partner

2/10

Poor

12 May 2026

CRISTINA

Hotel velho, fiquei num quarto sem janela, terrível

Self

10/10

Exceptional

12 May 2026

Maria de Nazaré

Estadia foi otima, cafe da manhã maravilhoso. Acomodação otima e atendimento excelente. Obrigada.

Partner

6/10

Pleasant

05 May 2026

Maurícia

café da manhã com poucas opções de proteínas saudaveis, tinha salsicha e calabresa que são bem gordurosos e de saudavel apenas ovos mexidos, também senti falta de raizes como macaxeira por exemplo. de carboidratos haviam muitos paes e doces.

sobre a limpeza do quarto, o banheiro estava sempre com um cheiro estranho e o chao do quarto dava a sensação de nao ter sido bem varrido

Friends_and_family Family

10/10

Exceptional

04 May 2026

Camila

A equipe foi muito atenciosa, o quarto estava bem limpo e tanto o chuveiro quanto os travesseiros e roupa de cama eram bons. O quarto ficava de frente para a avenida e mesmo com a janela fechada o barulho do trânsito era alto, mas isso não é um problema para mim (a cidade estava lotada pelo show em Copacabana).
Café da manhã bem servido (muito bom) mas a reposição não foi feita até o final do horário (se chegar cedo aproveita bem).
Gerência bem flexível e nos permitiu negociar late checkout. Ótimo custo benefício.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Adriano

O café da manhã maravilhoso, variedades de pães, frutas e sucos

Friends_and_family Friends

8/10

Excellent

03 May 2026

laércio

.

2/10

Poor

01 May 2026

Kezia

8:00 horas da manhã, sem que a plaquinha estivesse pendurada na porta pedindo serviço de limpeza pela manhã, a equipe de limpeza abre a porta do quarto enquanto eu e meu marido estávamos nu, deitados a cama, completa falta de respeito e falta de preparação, pra completar nem se quer pediram desculpas por isso e a moça ainda quis debater que no papel dela estava escrito que o quarto estava vago, isso enquanto pedíamos para que saíssem do quarto, NÃO RECOMENDO A NINGUÉM, NÃO PEDIRAM DESCULPAS, PEDI PARA CANCELAREM MEUS DIAS RESTANTES E NÃO ACEITARAM, foi a coisa mais constrangedora que nos aconteceu.

Partner

8/10

Excellent

22 Apr 2026

Christiane

Boa localização.
Quarto limpo

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Leandro

Bem localizado. Custo benefickio muito bom.

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Lady

Buena ubicación, baño cómodo, mini bar muy útil. Desayuno variado muy rico tipo bufet. Buena atención. Recepción 24 h. Zona segura. Supermercados y restaurantes super cerca.

10/10

Exceptional

29 Mar 2026

JAQUELINE O

Cafe da manhã bem variado.

Ponto em relacao ao banheiros com locaos para colocar sabonete e os shampoo.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Flaviano

Bem localizado, porém a limpeza deixa a desejar e o atendimento

8/10

Excellent

18 Mar 2026

Luis Americo

Excelente localização e custo benefício

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

joao luiz faustino

Havia lojas por perto e o ar-condicionado estava funcionando

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Kristiina

Lähellä kaikkia palveluita, kauppoja ja ruokapaikkoja. Ystävällinen henkilökunta. Siisti ja mukavaa huone.

Family_with_children

4/10

Poor

02 Mar 2026

Erika

Eu achei a equipe de funcionários muito intransigente, o meu quarto, 707, está com mofo, é só ir lá olhar...e sem contar a acústica que é péssima! Um barulho que acordei às 5:07 da manhã! Não vou voltar mais lá e constantemente fico em hotel na Zona Sul.

Self

4/10

Poor

01 Mar 2026

Judas

Pelo preço até vale a pena. Banheiro antigo, quarto sem uma mesinha e ar condicionado extremamente barulhento.
O que mais me decepcionou foi os dois recepcionistas discutindo por que um estava defendendo o governo do Irã, sendo a favirde terroristas. Creio que isso deva ser reavaliado.

Partner

10/10

Exceptional

25 Feb 2026

VALDEVINA

Otima estadia e funcionários bem educados

Friends_and_family Family

4/10

Poor

21 Feb 2026

Joanna Milena

La 1ère chambre attribuée ne correspondait pas ni de près à celle visible sur le site. L'excuse du personnel de l'accueil m'indiquant que c'était bien la prestation pour laquelle j'avais payé plus de 250€ la nuit, pendant la période du Carnaval était inadmissible : chambre sans lumière naturelle, sombre, vieillotte. Après avoir expliqué le mr de l'accueil très désagréable et malhonnête, m'a proposé autre chambre avec deux lits doubles mais avec un payement supplémentaire. Je n'était pas d'accord, je voulais une chambre double standard comme celle du site Hotels.com que j'ai réservé. Le type m'a dit qu'il n'était pas responsable des photos de son hôtel, qu'il fallait consulter le site de l'hôtel directement. Mais la dite chambre viellote n'était pas visible sur leur site non plus. Après 1h30 de moqueries du type de l'accueil et de gueuler pour faire respecter mes droits, il m'a attribué une chambre égal à celle du site, MAIS avec un toilette qui puait. Le soir et le lendemain j'ai fait part à deux autres personnes de l'accueil qui ont compris la problématique et qui ont trouvé une solution pour moi, avec une chambre digne de ce nom.
On paye pour un service ce n'est pas gratuit. L'accueil hautaine et grossière de votre collègue m'a fait perdre 2 jours. C'est abusif de mettre des prix exorbitants pour des chambres en mauvais état.
fait perdre deux jours. a mettre de prix pour desxorbitantes pouuvais cétat, vétusteà lcelle

Self

8/10

Excellent

01 Feb 2026

Claudia

habitacion buena, algunas remodeladas y otras no, desayuno ok, personal muy amable

Leisure Family