Name: The Westin Grand Munich
Address: Arabellastrasse, 6, München, 81925, DE

The Westin Grand Munich

Munich · Germany

100 reviews shown

6/10

Pleasant

10 Jul 2026

Carmine

I had a rough check in process... the first room I was given keys too I went in and it was dirty.. back down to the front desk I went. The 2nd room I went was two twin beds when I had booked a king bed room. The manager on duty came to switch me to now my third room. This was better but the photo hotels.com has of a room is not the same as the 3 rooms I was in. The rooms were dated compared to the photo on hotels.com. During my stay I did enjoy the kindness and service of the staff. MOD gave me club access which I used for two nights for dinner and the service and food was great. My view was great too of the city.

Self

10/10

Exceptional

08 Jul 2026

Antje

Great room, fantastic breakfast.
Couldn't use the pool due to limited hours.

Family_with_children

6/10

Pleasant

05 Jul 2026

Stephen

I was looking forward to a city view unfortunately I was in the annex building and even on its third floor all I could see was a wall of trees . The hotel looks lovely however the annex rooms are tired and not really worth £350 for three nights especially as breakfast was extra at 36 euro per day .

Self

10/10

Exceptional

02 Jun 2026

Charlotte

Clean room and well presented hotel. The pool is a good size. The location of the hotel is great for the tram and U line, Easy access to the city centre and English Garden.

Friends_and_family Family

2/10

Poor

30 May 2026

IVAN

The lobby seems nice when you enter the property. Rooms are very dated and carpets are stained. That was something I could handle but at night it was impossible to sleep because the AC was not working properly. Booked 3 nights and left after the first one tried to get a refund. But since it was booked through Expedia they did not helped me.

Partner

10/10

Exceptional

28 May 2026

Rowan

Amazing experience at the Westin Grand Munich! The staff was very helpful and the breakfast was excellent so many options to choose from.

Family

6/10

Pleasant

12 May 2026

Barak

Excellent bar and fitness room. The property is not maintained properly. Had electricity (lighting going on and off) issues in the room, but since I stayed very shortly for 1 night, I did not bring it up. In addition, most of the international channels on TV are not really working (they are there, but there is no service).

Self

10/10

Exceptional

09 May 2026

Lori

The staff was amazing! Lication is on the outskirts but was close to a great subway station.

Partner

10/10

Exceptional

08 Apr 2026

Loren

Internet was great staff where Amazing would highly recommend to anyone in Munich

10/10

Exceptional

25 Mar 2026

Porsha

The hotel overall was really nice. The staff was all friendly and helpful from the time we checked in to the time we checked out. The concierge parked our car to make it easier for us to get settled. The front desk staff offered us a promotion to spin the when you win a prize and we won the free breakfast option, which was a nice surprise. The pool was nice but I was disappointed that the jacuzzi was not warm.

Family_with_children

10/10

Exceptional

09 Feb 2026

Veysel

Great

10/10

Exceptional

28 Dec 2025

Karl

Clean room, nice beds, awesome shower. Loved the gym and bar. Perfect for meeting up with German relatives

Leisure Family

8/10

Excellent

24 Dec 2025

Adam

Clean and good car park

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Joel

The check-in process was quite helpful. The receptionist explained all of the hotel amenities in detail. The club suite offered an amazing dinner.

Self

10/10

Exceptional

08 Dec 2025

CONSTANTINOS

Breakfast was very good with excellent variety. Staff very friendly and helpful.Room very comfortable with comfy beds. The only small issue was that the curtains did not close entirely allowing light to come through.

Business Partner

4/10

Poor

15 Oct 2025

Khalid

Very bad cleaning quality all bathrooms is dirty

10/10

Exceptional

13 Oct 2025

Margot

The hotel was very comfortable, rooms spacious, full service hotel and spa. The proximity to trains and public transportation around Munich was excellent

Leisure Family

2/10

Poor

05 Oct 2025

Carly

Worst Westin hotel

Worst Westin we have ever stayed in. We have stayed at Westins everywhere and it is our hotel of choice, this Westin didn’t live up to our standards and should not be considered a Grand. Rude staff, dirty, furniture was falling apart A/C didn’t work, tooth picks holding the door lock in. No hot tub even though advertised as it had one NOT WORTH THE MONEY. I will be emailing Marriott group directly as well

Business Partner

10/10

Exceptional

03 Oct 2025

MARY

The room was goid sized, lots of room to spread out in. Although some of the furniture looked pretty beat up!!
The front desk staff was excellent!! As expected and as usual!! It's nice to be greeted loke people know you. Your entire lobby staff should he commended for the service they provide.

Partner

10/10

Exceptional

30 Sep 2025

Jason

Leisure Partner

4/10

Poor

04 Aug 2025

NAHAR

Very old furniture poor maintenance

Leisure Family

10/10

Exceptional

01 Aug 2025

Gurwinder

Good hotel

Clean rooms. Great shower.

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Nancy

Walkable to shopping and cafes easy access to taxis for getting into and out of old town Munich

Leisure Family

8/10

Excellent

29 Jul 2025

Chris

Great hotel, but they forgot about our 3rd person!

Great location, very clean and smart hotel with helpful and friendly staff. We had to organise extra stuff for our 3rd person, which was a bit annoying, but staff were great and we got there in the end.

Friends_and_family Family

8/10

Excellent

12 Jul 2025

Bruce

Dining was a bit expensive but overall and good clean hotel with easy access to shopping and the underground trains.

Leisure Partner

10/10

Exceptional

25 Jun 2025

Jonathan

Clean and so many amenities

Leisure Friends

4/10

Poor

24 Jun 2025

KHALID

They don't deserve more than two stars.
The cleanliness in general does not seem good.

Leisure Family

10/10

Exceptional

26 May 2025

Consuelo

Beautiful Hotel, great customer service, and great location will come back

Leisure Family

10/10

Exceptional

28 Apr 2025

Nancy

Very convenient , easy park , very well located

6/10

Pleasant

04 Apr 2025

Verified traveler

Not what I expected room clearly in need of some renovation. No shower gel in dispenser. No shower cap. Sort of clean but not great. On a plus side breakfast was excellent

Business

10/10

Exceptional

31 Mar 2025

OLUSEGUN

CLEAN AND EXCEED EXPECTATION IN TERM OF EVERYTHING

Partner

10/10

Exceptional

29 Mar 2025

Anayo

This is a top class hotels.

10/10

Exceptional

16 Mar 2025

Lauro

Nice

10/10

Exceptional

16 Mar 2025

Gary

Very nice hotel and great staff.

Business Self

2/10

Poor

22 Jan 2025

Francis

Rude not hospitable from the cleaning ladies, to the front desk folks, the dining room and everyone in between.Stated some things they do are \"house rules\" which means they dont honor loyalty members. Do NOT book on Expedia if you want to be treated with any dignity. Only if you book directly with them then they see you are worth there while. Very outdated rooms, stained carpets, bad bathroom tiles holes and culk in a lot of the tiles. Had to switch rooms because there was red stains on the sheets (they stated it was maybe red wine) and hair in the bathroom looks like it was washed with a dirty rag.

Leisure Partner

8/10

Excellent

21 Jan 2025

Gabriel

Business Self

10/10

Exceptional

13 Jan 2025

YEWMON

This past weekend, I attended a Bachata Festival at the Westin, and it was an enjoyable experience. The staff was exceptional, but one manager stood out in particular. On the first night of the event, my room key stopped working just as I needed to rush to my next class. Despite the chaos of a packed check-in counter, she resolved the issue quickly and efficiently. Her remarkable contributions highlighted her extraordinary capabilities, making a significant difference during a hectic moment. I look forward to my next visit.

Leisure Self

10/10

Exceptional

02 Jan 2025

mayquel

Muy bueno

Leisure

8/10

Excellent

02 Jan 2025

AHMED

It's was good

6/10

Pleasant

28 Dec 2024

Verified traveler

Nice hotel, needs improvements

Hotel is large and nice. Rooms are dated with older furniture and fixtures. Low water pressure in the shower and only warm water, not hot. Staff was friendly but unable to answer questions or respond to requests, such as requests for additional towels. Restaurant food is good, but service is very slow. It appears the entire hotel is understaffed.

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

Graham

It's a Westin so you know what you are getting right off. Hotel is very clean and the staff were top notch. Parking was very easy albeit not cheap. The hotel is located 100 yards from the subway and it's only 4 or 5 stops to the town center. It's a very nice hotel but not centrally located if you want to walk to the town, you will need to take the train, but it's very close and only a few Euro's to get you there. There's limited dining options around the hotel but there is a Paulaner restaurant located within the building which offers a great menu. It does close early though so be sure to get in before it closes. Would we stay here again? Yes. Very comfortable bed and very clean room. For guests that are driving it's a good spot to stay.

Leisure Partner

8/10

Excellent

18 Dec 2024

Miguel

Great location and very nice hotel.

10/10

Exceptional

11 Dec 2024

Heather

Lovely rooms, comfortable beds. Enjoyed the pool and sauna area.

Leisure Family

10/10

Exceptional

08 Dec 2024

Barry

Conceirge available to answer questions without bothering front desk

10/10

Exceptional

02 Dec 2024

Xiaodan

Good

10/10

Exceptional

24 Nov 2024

Very nice hotel, top level breakfast and pool area. Highly recommended.

Leisure Partner

10/10

Exceptional

20 Nov 2024

Nicola

Lovely hotel, comfortable room, great breakfast and great pool & sauna

Self

10/10

Exceptional

18 Nov 2024

Robert

Westin Grand Munich is an excellent hotel. Rooms are great and spacious and the staff is friendly and helpful

Business Self

2/10

Poor

23 Oct 2024

kylie

It was not what I would expect of a Westin. My room had mold and they would not switch my room. No discount or anything for the nasty room.

Self

6/10

Pleasant

22 Oct 2024

Nabeel

Old hotel

The mattresses are sinking security lock was brokenwireless entry to the room wasnot functional... and many age issues are visible

Friends_and_family Family

10/10

Exceptional

19 Oct 2024

Christopher

Had 2 rooms at the Westin. One for me and one for my teens. The rooms were comfy and clean. Staff was amazing in all aspects. Biergarten was very nice and food was delicious. Pool and sauna were very nice. Only issue we experienced was the AC went out for a few hours, but that can hapoen anywhere so I dont ding the hotel at all for it

Leisure Family

10/10

Exceptional

07 Oct 2024

GUILHERME

Leisure Partner

10/10

Exceptional

07 Oct 2024

Katja

Not the usual hotel that I stay at in Munich, but clean, safe and overall suited my needs.

Business_and_leisure Self

6/10

Pleasant

25 Sep 2024

Nicador

The first room I was given, had a broken mirror with scotch tape across it. I changed rooms but one sink we could not get to work. The bar is understaffed in even though I got two free drink vouchers for the trouble of changing rooms. I was never able to use them because the bar was full and one person working.

10/10

Exceptional

17 Sep 2024

Joshua

friendly staff.. pool and spa area is nice. Rooms are clean and well maintained.

Leisure Partner

10/10

Exceptional

13 Sep 2024

Matthew John

We stayed here in Sept '24 in room 2203 in an Executive Room. Very clean and lots of room.
We had use of the Executive Lounge and was surprised that we had booked for only Bed & Breakfast, only to find Evening Meal was also included.
Breakfast had a good selection, but the Evening Meal not so much but was very nice and considered free to us as we had not booked or paid for it. The swimming pool was excellent with Jacuzzi, Steam Room and Sauna. Would we stay here again? Absolutely and will be recommending it to friends considering a stay in Munich.

Leisure Partner

4/10

Poor

25 Aug 2024

Verified traveler

Nothing “Grand” About this Hotel!

I travel extensively for business around the world. Westin has a standard for hotels in large international cities. This hotel falls well below that standard. Rooms were not ready on time and were not properly cleaned. The rooms are extremely dated, to the point of faulty. My shower was dirty. Staff were unhelpful, even rude. Westin needs a serious rethink when it comes to this hotel. There is more than a refresh needed, both in the rooms and quality of amenities, as well as the training given to staff.

Business

8/10

Excellent

18 Aug 2024

Matthew

The room needs a little upgrade. Pillows were disgusting stinky. Bathroom smells urine. Ask to replace pillowcases not happening. Crack glass closet door. Buffet is excellent other than that is an okay stay for 4 nights

Partner

10/10

Exceptional

12 Aug 2024

Biny

Many services- a very beautiful looking hotel, even though high a bit older.

10/10

Exceptional

11 Aug 2024

Siobhan

Lovely hotel and staff very courteous and helpful

Partner

8/10

Excellent

04 Aug 2024

Alastair

Nice having a club lounge and also convenient facilities like a mini-market in the lobby. Some of the rooms are a bit dated and could do with a revamp. Pool is nice and open.

Leisure Friends

10/10

Exceptional

02 Aug 2024

Verified traveler

Timo was a dream employee. He made our stay extra special. The hotel was comfortable and delightful. It’s about 15 minutes away from the city center but I would definitely stay again.

Business Friends

10/10

Exceptional

29 Jul 2024

Filiberto

The two nights we spent at this hotel were great. Location is amazing. Staff are great and very helpful with all our needs.

Leisure Family

10/10

Exceptional

28 Jul 2024

Ernestine

Breakfast was delicious
Made to order omelettes!!
Staff was lovely and very helpful.
Would definitely stay again

Leisure Family

10/10

Exceptional

12 Jul 2024

Troy

Great stuff

Business_and_leisure Family

10/10

Exceptional

04 Jul 2024

Perla

Staff was very nice

Leisure Partner

10/10

Exceptional

04 Jul 2024

Michael

Nice hotel

10/10

Exceptional

29 Jun 2024

Ales

An All Star

Westin-level class as expected. Perfect location, close tot the city.
Indoor pool with jacuzzi, super nice.

Friends_and_family Family

10/10

Exceptional

24 Jun 2024

Gary

Smart, clean hotel a little outside of the city centre but with a metro close at hand and only a 10min ride to the city

8/10

Excellent

22 Jun 2024

Mila

Very nice spa and convenient facilities if do not have energy to go out in city centre , like bar are to watch football Euro 24, heathland menu option. Bavarian food downstairs is overpriced and staff was not helpful with booking a table, maybe they didn’t understand English. Also for water in the room had to ask twice , they seemed giving you only once set of supplements instead of 2 for 3 guests . Didn’t had breakfast at the property as it seems overpriced especially if you on diet

Leisure

6/10

Pleasant

22 Jun 2024

Susan

We ate in their dining room the first night. One meal was not edible due to being overcooked to being burned. The staff and Manager were understanding and very kind ond poiite.They did not charge us for that meal. A succor match was being played for guests of the hotel and it was extremely noisy. We understand the enthusiam of the other guests though.

Leisure Family

10/10

Exceptional

19 Jun 2024

Theodor

Far from the airport and the hostoric center, but there is a subway line 4 min walk from the hotel

Leisure Family

10/10

Exceptional

16 Jun 2024

Charles

Good service
Good restaurants

Leisure Partner

6/10

Pleasant

05 Jun 2024

Rittirak

Water flow in shower was rather weak and temperature was difficult to adjust due to an old system of plumbing. I stayed in a hostel and 2 more cheap hotel (one third that of this hotel) no issues at all with both the flow and temperature, their systems were up to date, even their facilities look a bit cheap and shower experience was much more satisfying. Another issue is a lady front desk who do check-in. She asked me to step aside so that she could finish with the checkout of the person behind me who she knew even I had been on the line for 5 minutes or so. It should be by queue, not by easy way to finish work. This is unacceptable and not professional. I would stay Away from this hotel. You can find a newer hotel, cheaper, and more pleasant to stay. This hotel is a bit far from the old town too. If it was not for the congress I would rather stay somewhere close to the old town.

Business_and_leisure Self

8/10

Excellent

02 Jun 2024

David

Service has been cut. No paper pads, no menu, no TV channels. Everything is online only.

Business Partner

6/10

Pleasant

27 May 2024

Heidi

The room smelled smokey, had stains on the furniture and carpets and generally felt like it was due for a refresh. The staff were helpful and switched us to a new room, which smelled better and had fewer stains but still did not live up to the Westin Grand standards we are used to. The property was a bit isolated but just a $16 euro taxi ride to town.

Leisure Partner

10/10

Exceptional

21 May 2024

Lianne

Loved the gym and pool area. Felt very clean and open not stuffy like other hotels.

Leisure Family

8/10

Excellent

17 May 2024

Marama

Liked that was within easy walking distance to public transport especially the underground trains from where you can be anywhere.
Concierge team were very helpful.

Leisure

10/10

Exceptional

15 May 2024

Wiley

Bar & Restaurants were all good.

Leisure Self

10/10

Exceptional

02 Apr 2024

Gina

Stop over

Was a good time

Friends_and_family Family

10/10

Exceptional

27 Jan 2024

Leif

Very nice

8/10

Excellent

04 Jan 2024

Adriana

The hotel is huge. Staff was 10/10 !!! The hotel breakfast was delicious which is super convenient!

10/10

Exceptional

27 Dec 2023

Verified traveler

Little things

Very helpful staff, restaurant was delicious in the lobby. The curtains would bot close and were half hanging down off the clips on one side and the sinks would not drain, but the lobby staff was informed and hopefully it got fixed. The front lobby staff were super sweet. We were there on Christmas day and one of the ladies gave us two chocolate Christmas trees as a gift.

Friends_and_family Family

10/10

Exceptional

05 Dec 2023

roseliene

Quality accommodations in Arabellapark. Walking distance to English Garden and other areas of interest. Conveniently located near public transit. Staff was helpful and kind, especially when many of us were stranded due to a blizzard. Grateful i booked here!

Leisure Self

10/10

Exceptional

19 Nov 2023

Gerard

Large comfortable rooms with separate shower and bathtub. Wonderful breakfast with a very friendly and helpful staff. You are able to buy local train tickets at concierge desk which makes life easier.

Leisure Family

10/10

Exceptional

17 Nov 2023

Helen

Very friendly staff, comfy bed! Spa was very relaxing, overall a great time away,
Had everything you could need or want!

Leisure

10/10

Exceptional

24 Oct 2023

Laszlo

Amazing facility, really great staff, quiet area. Our room was on the 15th floor providing an amazing view of the city and beautiful sunsets. I will definitely stay there again..

Business Partner

8/10

Excellent

10 Oct 2023

Katherine Mary

I have stayed at this property and would again especially for Oktoberfest since it is on the same U line. The staff and common areas good including the breakfast. The rooms are dated. The room I was in had multiple stains on the carpet and so much mold in the shower. If they update the rooms this would be the perfect hotel for an easy stay in Munich.

Leisure Family

10/10

Exceptional

27 Sep 2023

Jeremy

Clean place. Breakfast Buffet is off the chain! Nice dining options & Bar. Only a 2 block walk from the U-Bahn station, to get anywhere in Munich. My only complaint is there is not actually a hot tub \"as advertised on Expedia\", only a jetted area in the regular pool. Otherwise, great experience.

Leisure Partner

4/10

Poor

25 Sep 2023

Deborah

Large opulent common areas in hotel but once you get to rooms it changes. Mold in shower. No regular housekeeping, not even towels and coffee without asking daily. Then still not done and had to wait in bar for hour for what was supposed to be housekeeping. But all they did was leave towels and 2 packets of coffee. Expected more for $500 per night. Front desk staff was apologetic each day but we had a 4 night stay and the room was never serviced without asking each day and then once not even after asking. Food poisoning last day. Only ate at breakfast buffet and hotel restaurant.

Leisure Family

10/10

Exceptional

21 Sep 2023

mustafa

It was comfortable stay. What else I would want!

Leisure

4/10

Poor

25 Aug 2023

Vinod

Came here for a business conference with my spouse. Great location- safe-quite with nice lobby & breakfast. However, very poor rating on maintenance and very poor customer service response. Simple example
1. Toilet flush stopped working at about 6 pm with constant leak when we got back to room after day long outing & tired. Tried calling front desk & service for nearly 30 minutes from room to inform. Finally front desk picked up and said they are sending someone to fix it. Nobody came until morning while we went to bed early. Again called in the morning. None showed up for several hours. Personally, went to desk and in a long line to before I could tell the same thing. Meanwhile, we had to use outside toilet in the lobby. It was surely terrible. Finally they attended & fixed it in the morning.
The flush again stooped working and leaking in the late evening. Went down to get the service. In room phone simply donot work.
2. The A/C in rooms stops cooling for few hours past mid night on all four nights we stayed. Perhaps, they cycle it due to too much heat load and insufficient power capacity.
Hotel did not compensate for all the agony we went through. It is surely an iconic hotel with great location and amenities. But many things don't work. We found out that there are many better options in the area with lower price than this one charging ~250 Euros/night as a special conference rate.

Business

10/10

Exceptional

11 Jul 2023

Molly

Lovely quiet location, only 5 minute walk to the ubahn, beautiful room and lovely view

Leisure Self

4/10

Poor

08 Jul 2023

Renee

We had 2 riooms. 1 room was not cleaned still had dirty towels in the room and the room had a broken mirror, stained carpet. Rooms in general are a bit rundown. The beds were comfortable. Went there because of the Westin/Marriott quality and was very disappointed.

Business_and_leisure Family

8/10

Excellent

03 Jul 2023

Sandra

Nice hotel but only cold pool and bubble section in spa - hoped for sauna. Outdoor area noisy with traffic. Rooms have a bit out-dated furnishings with too soft pillows. Good sized rooms and great breakfast.
Hotel bar rather pricey for spirits.

Leisure Partner

10/10

Exceptional

12 Jun 2023

Daniel

Perfect stay

Business_and_leisure

8/10

Excellent

11 Jun 2023

Jerome

AC does not adequately cool some rooms, which management acknowledges. Freeze-dried room coffee from a kettle should be an embarrassment at a four star hotel. Positives: welcoming front desk. Considerate and understanding management when issues made known. Large and inviting lobby. Reasonably authentic Paulaner inside outside beer garden looks appealing but not well attended. No restaurants of appeal or pleasant surroundings areas due to neighborhood location about 5 miles from Marienplatz, but only 3 minute walk to U bahn direct line to city center. Rooms are large with dim lighting but bright baths. No American TV channels. Excellent soundproofing but no USB adapters in 40 year old property so bring your own round pin adapter. Hotel management can inexpensively resolve this essential need. Hotel has issues but positives and rates usually below other four star hotels in city center earn a recommendation

Business_and_leisure Self

10/10

Exceptional

06 Jun 2023

Mary Ann

A perfect location, wonderful staff and customer service. Great Biergarten and food, very clean and orderly hotel. Breakfast buffet is outstanding! I would stay there again, anytime when in Munich!!

Leisure Self

10/10

Exceptional

26 May 2023

Brian

'Grand' is appropriate , spacious and great amenities !

Down comforters abit to warm, even with AC on.

Business_and_leisure Partner

10/10

Exceptional

18 Apr 2023

Wael

Ver nice and clean