Name: Hilton Munich Park
Address: Am Tucherpark, 7, München, 80538, DE

10/10

Exceptional

17 Dec 2024

carlos

Excelente hotel, con localización céntrica , muy conveniente para explorar el cercano mercado de navidad

10/10

Exceptional

16 Nov 2024

Rami

Excellent service. I enjoyed my stay.
Thanks

Business Self

10/10

Exceptional

13 Nov 2024

Dino

The staff was amazing and the room was quiet, clean, big enough, comfy, and nice. The breakfast was well organized, delicious, with various options. Thank you.

Business_and_leisure Partner

2/10

Poor

11 Nov 2024

Maya

Bathroom looks like a slum

10/10

Exceptional

03 Nov 2024

Roseanne

Beautiful hotel in beaitiful surroundings

10/10

Exceptional

14 Oct 2024

Alex

Location was great, situated right next to the English Garden. However that made it a bit of a walk to the nearest U-Bahn station for access to other areas of Munich. Overall very nice hotel, reasonably priced.

Leisure Friends

6/10

Pleasant

11 Oct 2024

Franz

bathroom facilities old, mold , my room would profit from a renovation.
Staff were not really forthcoming on check in ( declined 2 hour early check although rooms were available- I then remembered that I had a Hilton honours card and check in went ahead) , extra charge for bag drop while unable to check in. Given my hotel bill was over 3000 $ I would expect a little bit more. Breakfast buffet was good.

Business Self

6/10

Pleasant

05 Oct 2024

Eneyda

Great location for Oktoberfest. My room was comfortable with a great view. However, I encountered some issues during my stay. The phone in the room was not working, our key cards would work on and off, and my room was not equipped with robes or a laundry bag. When I notified the front desk staff they said they would send someone to fix the phone. It never happened. Because of the phone issue, I wasn’t able to get laundry service. The front desk staff didn’t even try to rectify the situation at all. I expected more, at least better service from such a highly regarded hotel brand.

Leisure

10/10

Exceptional

04 Oct 2024

Virginia

My only complaint is that my stay was too short and I couldn't really enjoy the hotel more. Beautiful rooms, very clean and the staff was wonderful!
We will come back.

Leisure Partner

10/10

Exceptional

29 Sep 2024

Keith

Great staff

10/10

Exceptional

27 Sep 2024

Stephen

The property was as advertised.

Leisure

8/10

Excellent

25 Sep 2024

Nick

Great tidy and safe choice for staying within proximity to Munich

Business Self

8/10

Excellent

24 Sep 2024

John

This is our second time at this property and it met our expectations. However, I would say the rooms are in need of major updating. The rooms feel old with less than perfect floor coverings and amenities.

The staff were very nice and helpful as always. The amenities were good but not great. Just a typical Hilton hotel.

Leisure Family

8/10

Excellent

24 Sep 2024

philip

Overall good hotel. We had no issues. Only thing I would say, rooms were a bit dated. Room needs an update. Then hotel is a little bit from most attractions in Munich

Leisure Family

8/10

Excellent

16 Sep 2024

toma

avartege

Self

10/10

Exceptional

14 Sep 2024

Lars

Top

10/10

Exceptional

13 Sep 2024

Monica

Wonderful stay, amazing breakfast! Staff were kind and helpful. The area is close to the park and great restaurants.

Leisure Family

8/10

Excellent

02 Sep 2024

dayana

Been honest this hotel has well trained 4 star staff, they are friendly and make you feel happy but on the other hand the hotel is old and don’t deserve the 4 star status. The biggest problem is the bathroom it has mold in several places inside the shower and rooms are not well maintained. They compensated it by providing free breakfast and parking. However this is not enough considering the price you pay. You can get newer hotels for same money value.

Leisure Family

6/10

Pleasant

02 Sep 2024

Nicholas

The property is in desperate need of a refurbishment. I was given a room that was in between two staff entrances which was very noisy and where the trash, cleaning carts and roll out beds would be placed everyday which was very unpleasant.

Business_and_leisure

10/10

Exceptional

31 Aug 2024

Janice

.

Leisure Family

10/10

Exceptional

29 Aug 2024

Stephen

Excellent from start to finish. Excellent service.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2024

Bly

Excellent Stay

Our room was not ready when we arrived as we were hoping for early check in. Our room still wasn’t ready at 4 and they made
It right by upgrading our room to an executive suite which included the executive lounge with free breakfast which was extensive and wonderful! We were able to rent bikes for 3 full days at a greatly reduced rate and had an absolute wonderful time! Hotel is located close to English Garden and fun to ride bikes through. Bike lanes on streets made transporting wonderful! Beautiful hotel and excellent staff! Highly recommend and would stay again.

Friends_and_family Family

6/10

Pleasant

19 Aug 2024

Catherine

A little rundown, but apparently they will soon be renovating all of the hotel. Check in was slow. Dining room closed for lunch (don't know if we had bad luck but we weren't able to get lunch on the day we arrived). Air conditioning did not work at first but they were able to fix it before we went to sleep the first night.

Leisure Family

10/10

Exceptional

19 Aug 2024

David

The staff at the Hilton Park Munich were fantastic, everyone from the manager to the cleaner was friendly and helpful. We had an issue with the cleanliness of our room on arrival, but this was rectified by the manager (Gokmen) who gave us complimentary room service as compensation for the inconvenience. The breakfasts were fantastic, the food was excellent and the staff super friendly, especially Barbara who looked after us on 3 mornings, she was always bright and friendly and remembered our drinks from the previous day, which made us feel very welcome.
The hotel itself was built in 1972 and is tired in places, I understand that it is due for a refurbishment in the next year or so. The location is great for the English Garden and is walkable to the centre of Munich in about 25 minutes. I would definitely stay here again. Thanks for a great stay, David and Tyler.

Leisure

6/10

Pleasant

18 Aug 2024

Andrew

Underwhelmed & disappointed. Impossible to get breakfast due to huge queues, similar waits for anything at Reception. Bar area slightly makeshift due to refurbishments, no access to garden/river and closing hour rules enforced with complete lack of courtesy.

Leisure Family

8/10

Excellent

17 Aug 2024

Alireza

It was a great hotel, very clean and elegant. The only issue is the breakfast which is VERY expensive!

Leisure Family_with_children

8/10

Excellent

16 Aug 2024

Marco Antonio

El cuarto tenía telarañas en el techo y abajo de la mesa de la sala.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2024

Martin

Very good thankyou ,staff excellent, very clean , good access to the park and the city thankyou

Leisure Family

6/10

Pleasant

12 Aug 2024

Verified traveler

Staff rude & unhelpful

Partner

10/10

Exceptional

11 Aug 2024

Eleanor

Wonderful hotel in a great location. Breakfast was great too.

Leisure Family

10/10

Exceptional

11 Aug 2024

Araceli

It was very convenient

Leisure Partner

10/10

Exceptional

06 Aug 2024

Digby

They had run out of twin rooms which we had booked, so they upgraded our 7 twin rooms to 14 queen rooms and included breakfast for free. Fantastic customer service. Would highly recommend staying here if you visit Munich.

Leisure Friends

10/10

Exceptional

06 Aug 2024

Verified traveler

Lovely breakfast and lovely location

Leisure Friends

2/10

Poor

03 Aug 2024

Deepti

Old property, not well maintained, insufficient staff

Leisure Family

8/10

Excellent

25 Jul 2024

Rebecca

The hotel was pleasant with large, well furnished rooms. We had adjoining rooms and the air conditioning didn’t function in one of them. It wasn’t repaired during our stay, but they did provide a fan.

The hotel is right next to the Englisher Garden and about a 30 minute walk from the U-Bahn through the garden.

Breakfast was good with a wide range of options.

My main gripe was that when we checked it we were told we’d need to book the pool in advance - and basically we might not be able to use it as it’s small and there’s high demand. That was disappointing as we didn’t want to be tied to a fixed time slot, but it would have been nice to be able to use it as and when we desired.

Leisure Family

6/10

Pleasant

21 Jul 2024

Megan

Property is really dated and the staff wasn’t friendly

Leisure Partner

6/10

Pleasant

21 Jul 2024

Kerri

Honestly, I didn’t love this place. The staff was fantastic, but the property itself was a bit dated. I felt like I was in a hotel from the 1970s.
Also, again, it was really hard to get anywhere. He had to take a taxi for example to get to the center of town I’m sure you could walk but the taxi itself would be a hard 2025 minutes.
The staff was incredible though all of them from the butcher or the baker to the candlestick maker

Leisure Family

8/10

Excellent

18 Jul 2024

Ulrich

The property needs a renovation

Business_and_leisure

8/10

Excellent

10 Jul 2024

Raika

Spacious but outdated room

Partner

8/10

Excellent

25 Jun 2024

Tatyana

Nice hotel but a bit run down. Needs an upgrade. Rooms were not very clean. Good dining options.

Leisure Family

10/10

Exceptional

21 Jun 2024

nikolai

The place is good but a little bit old

Leisure Friends

8/10

Excellent

16 Jun 2024

CARLOS E

Convinient hotel but be careful with no show fees

Hotel was very convenient to go to Allianz arena. Rooms are spacious and clean. Connected rooms are a must for families and they have good options. Food was ok and ambient is fine as well. The only issue was that they charged me with a no show fee just because I didn't tell them in advance that I would arrive earlier the next day. I don't find fare to get a penalty for something that you paid in advance.

Friends_and_family Family

8/10

Excellent

09 Jun 2024

LORA

Room, staff were excellent. Food was of limited selection and I could not recommend it

Leisure

8/10

Excellent

04 Jun 2024

Brunilda

Hotel rooms are nice and spacious. Staff is extremely knowledgeable and helpful. Location is not the best if you are looking for a quick access to transportation. There is a buss that stops right in front of the hotel and after 5 stops you can access the U trains. 6 euro for a bottle of water is crazy, but tap water in Munich is drinkable, so don’t waste your money.

Leisure Family

6/10

Pleasant

28 May 2024

Dino

We booked a twin room and they wasn\"t available at arrival. Restaurant staff great, front desk not great. Water for the 6 euro very expensive , fridge still not working inside the room because of COVID ( ridicoulous)Parking very expensive $ 20 for Clients !!!

Munich great & Hilton standards not up to par!

2/10

Poor

13 May 2024

Qasim

The room was cozy, clean, over all nice, the breakfast was good. The problem with the staff, they were rude, looked unhappy, never smiled. Lack of hospitality made our stay terrible. Even though the hotel was nice I wouldn't recommend it.

Leisure Partner

10/10

Exceptional

09 Apr 2024

Markus

Great location for business in the city.

Business Self

8/10

Excellent

08 Apr 2024

Lukas Gustav

Nice Lounge Area.

Business Self

10/10

Exceptional

17 Jan 2024

Weiqing

Das Personal in der Lobby verfügt über sehr proactive Service Fähigkeiten.

Leisure

6/10

Pleasant

06 Jan 2024

Katrina

Pros - The staff were very attentive and the hotel was very clean.
Cons - The lifts need to be recalibrated. They seem to have a mind of their own and you could go up and down several times before arriving on the correct floor. At least one lift was out of order for the entirety of our 4 night stay and a second lift was out of order for at least the third day, causing some long delays in waiting for a lift.
The mattress on our bed was very stiff and uncomfortable.
I found food and drink at the hotel to be very expensive - €4 for a bottle of water, €29 for breakfast! - It feels as though they were taking advantage of there not being many places to get food and drink in the immediate vicinity of the hotel.

Leisure Family_with_children

4/10

Poor

02 Jan 2024

Theresa

Probably the worst customer service Ive ever recieved. Checking in we recieved absolutely no information about the hotel facilities. Nothing was organized for us, for example parking. The first morning there was not enough spaces for breakfast, so we were sat in the lobby with FAR less choice for the same price. The hostess checking people in to breakfast on the second day was immensely rude. Booked a room with a balcony to see the fireworks. Was put on a lower floor so couldn't actually see them. I booked this months ago. I should've been given a better room. Extremely disappointing. The bed was rock hard. The pillows were comfortable though. Any engagement with reception took a ridiculously long time. They even served other people who just arrived and pushed in line, before people who had been waiting. I doubt I'll bother with staying at any Hilton again.

Leisure Family

10/10

Exceptional

30 Dec 2023

Hakim

The best staff specially the night shift personal exceptional service

Leisure Family

8/10

Excellent

06 Dec 2023

Melinda

Hard bed & not central

I was stuck in the hotel whilst there was a snow storm - my only issues were the bed was very hard and the pillows very uncomfortable. On a side note the hotel is not very central and made it impossible to do anything.

Self

10/10

Exceptional

03 Dec 2023

Julie

Wonderful staff that welcomed us after a harrowing snow storm! Cannot say enough good things about this facility and staff, super helpful and delicious food too!

Business_and_leisure Family

10/10

Exceptional

02 Dec 2023

John

Away from the city and quiet. But a quick walk through the English Garden to the city center to get ready for the day!

Staff was excellent! The biggest downside is that when booking through Expedia a cancellable reservation really isn’t. So be solid of your plans before you book and don’t pay extra for a cancellable reservation since it really can’t be.

Leisure Family

10/10

Exceptional

29 Nov 2023

Elizabeth

Fabulous stay! Staff was excellent and so helpful, especially Sophie at the front desk!

Leisure

8/10

Excellent

25 Oct 2023

Ming

not much around the hotel. Water in the room is 6 Euro unless you're a Hilton member. Not sure if this is the norm in Europe.

2/10

Poor

22 Oct 2023

Jenna

The staff at this property were inconsistent and may need additional training. At check-in, I requested to merge two reservations. I was told my options were to 1) check out and check back in again during my stay or 2) I could merge my reservations for a fee. I opted for option #2, to avoid disrupting my trip. I was still locked out of my room the day my original reservation ended, so I did not save any time in the long run. The night before my flight out of Munich, house keeping kept calling me to check on me? I had just spoken with the front desk a few hours prior, and I feel that it's inappropriate to repeatedly call a quest at night time. If the \"do not disturb\" sign is up, how is that an invitation to call someone repeatedly after dark? Finally, I prepaid for my room reservations, and they still tried to charge me again. I don't trust that this is worked out, so I will need to monitor the situation closely. All in all, I felt this hotel was quite disorganized. There are nicer hotels in better locations in Munich.

Business Self

10/10

Exceptional

09 Oct 2023

Allen

Reception service was very friendly and helpful for our touring needs of Munich!

Leisure Friends

10/10

Exceptional

02 Oct 2023

Jose

Front desk and overall staff was amazing here and very helpful. If I’m ever in Munich again def staying here

Leisure Family

10/10

Exceptional

24 Sep 2023

Dirk

Great hotel and received and upgrade for our Honeymoon. Hotel shows it’s age in some areas and be prepared to wait for the elevator for a long time…especially during October fest time

Leisure Partner

10/10

Exceptional

17 Sep 2023

Megan

Came to Munich for Oktoberfest, this hotel was perfect for us. Right next to the English Gardens, we walked there every day and thoroughly enjoyed the beer gardens. It was about 3 miles to the frstival grounds and just over a mile to the old town. Staff was very friendly and helpful and the food in the restaurant was delicious. We will definitely stay here again!

Leisure Partner

10/10

Exceptional

03 Sep 2023

James

Property is located next to walking trail next to a river. There is a bar, restaurant, and all amenities on the property.

Leisure Partner

6/10

Pleasant

27 Aug 2023

Stacy

Property is located conveniently close to the English park. Property could use some updates.

8/10

Excellent

18 Aug 2023

Xiaole

The facilities inside the room is a little bit old. No free drinking water and no grocery shops nearby.

Leisure Friends

8/10

Excellent

16 Aug 2023

Ann

Not the best location for tourists, nice lobby.

Location not ideal for tourists. There is a bus stop, if you know how to navigate the bus system. Nice lobby, breakfast buffet was expensive. We are not big breakfast eaters. We decided to order off the breakfast menu - yogurt with fruit, oatmeal and one of our family wanted 2 eggs with bacon. Took several \"asks\" to get a menu and more than 40 minutes later got our food. We would have been satisfied if they had simply gone to the buffet and brought us the food from there!

Partner

8/10

Excellent

15 Aug 2023

Alex

Munich Trip

Trip with my two sons to visit Munich for first time and go and watch the football.

Excellent location and transportation easy to find around hotel as is walks to city or subway etc.

Hotel is very clean and staff all friendly.

Friends_and_family Family

10/10

Exceptional

24 Jul 2023

Carmen

It is next to the English Gardens and the Isar pretty much flows through the property.

Leisure Self

4/10

Poor

12 Jul 2023

Martin

This hotel needs renovation. The rooms were old and not in good condition. One bathroom of our 2 rooms was dirty.

Leisure Family

10/10

Exceptional

25 Jun 2023

Atul

Great property!

2/10

Poor

24 Jun 2023

Emil

.

10/10

Exceptional

04 Jun 2023

joseph

Staff were wonderful!

Leisure

10/10

Exceptional

23 May 2023

Steve

It’s a beautiful location that seems like you are in the countryside, not the city.

Leisure Family

8/10

Excellent

11 Apr 2023

milka

Location is the best stuff very very nice building need upgrade very very soon

Leisure Family

10/10

Exceptional

08 Apr 2023

KRISTIN

The family room was perfect for our family of four. The englischer garden was beautiful. Not very close to many restaurants and it’s a long walk to downtown, but we planned for it and enjoyed the walk. Bring comfortable shoes. Staff was extremely friendly.

Leisure Family

10/10

Exceptional

09 Feb 2023

loubna

All good

Business Partner

8/10

Excellent

13 Dec 2022

Jelena

Christmas markets with toddler

Overall it's a very nice hotel. Great location (not central but with easy connections), beautifully decorated for Christmas, really nice food and great service at the restaurant / bar (they really went out of their way to make our toddler and us feel special). It was quite busy during our stay so unfortunately reception and housekeeping were not as good as we would expect them to be at this type of the hotel (receptionalways crowded, mistakes made by them to our credit card, coffee/tea/ cream not restocked in room, cups not changed - little but annoying things :) But we would still come back and stay there again :)

Friends_and_family Family

8/10

Excellent

05 Dec 2022

Richard

Facility was fine except one elevator which did not want to move when the doors closed. Staff not as welcoming as other properties.

Business

10/10

Exceptional

29 Nov 2022

Denise

Just Gorgeous

Such a gorgeous hotel! staff lovely, king room very big and gorgeous- they even had beautiful Christmas scent through the air con so it smelt gorgeous!

Friends_and_family Family

6/10

Pleasant

28 Oct 2022

Margarita

location is nice, 15 min from city center by taxi.

this hotel was ok, in nice location, taxi, bus was around the corner, quiet, nothing special.

Self

4/10

Poor

23 Oct 2022

bader

the room they appointed to was very old and seems to be abandoned, no frig and phone was not working !!!
most of reception staff are not friendly and not helpfull.

Leisure Partner

8/10

Excellent

21 Oct 2022

faisal

Ok

10/10

Exceptional

11 Oct 2022

Theresa

Staff at check-in was fantastic and very friendly.

Leisure Self

10/10

Exceptional

04 Oct 2022

JOHNY

Very good breakfast very good staff very good room very good gym and spa

Partner

2/10

Poor

26 Sep 2022

Thomas

I booked 2 rooms for a family stay, they put the two rooms on different floors, I complained and they said \"sorry we are all booked up\". The restrooms in the lobby were broken. Parking to drop bags was impossible. The Bell hops just tossed our luggage on the floor and left. Poor customer service from beginning to end

Leisure Family_with_children

2/10

Poor

24 Sep 2022

Thomas

Rooms are old, staff could care less, elevators broken all the time, no parking, no public transportation…I would NEVER stay here again!!! And I come to Munich a lot!!!

Leisure Family

8/10

Excellent

27 Aug 2022

Ian

Great Hilton on the edge of the English garden, 20 min stroll into Munich.
Great breakfast and dining area, small pool area and gym. Very 1970s!

Leisure Family

8/10

Excellent

08 Aug 2022

Gill

Lovely location, a little out of the main hub of things though. Staff were great, although the reception seemed understaffed, always had a lengthy queue. Clean rooms. Enjoyed the executive lounge 5-7pm, nice touch.

Leisure Family

6/10

Pleasant

08 Aug 2022

Sandy

walking distance to dianabachschwelle.

Leisure Family

10/10

Exceptional

29 Jun 2022

Natalia

👍

Leisure Family

2/10

Poor

30 May 2022

Verified traveler

AC was soo hot and the room was bot clean.

Friends_and_family Family

10/10

Exceptional

23 Apr 2022

michael

Great hotel and a great price. Amenities are great and super friendly staff.

Leisure Self

10/10

Exceptional

21 Dec 2021

Nantale

Big hotel with nice amenities and good breakfast service. Glad for the on-site gym. Hopefully, the restaurant will be fully open all day/evening after the Covid period.

Leisure Family

8/10

Excellent

27 Oct 2021

Hannah

we had a nice view of the fall foliage and a quiet room on the 7th floor. I enjoyed our stay a lot.

Leisure Family

8/10

Excellent

25 Oct 2021

Michael

Great location at park - bus runs from outside hotel - big clean rooms with small balcony. Great breakfast and great service at the reception. Only minus was pool massage and flow was not working.

Friends_and_family Family

8/10

Excellent

24 Jul 2021

Verified traveler

Great location but a little old. There was dust in the room and window frames where dirty. Would gove it 5 stars if it would not be for the dust.

Leisure Family

10/10

Exceptional

05 Jul 2021

Verified traveler

Friendly staff, great breakfast, nice view over the \"English Garden\" and a calm yet centra location