Le Grand Balcon Toulouse

France , Toulouse
TOULOUSE, Rue Romiguieres, 8-10
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100 reviews shown

10/10

Exceptional

16 Mar 2026

Morgan

Beautiful city. Great food. Hôtel is amazing and nice accommodations and staff. Breakfast was also superb at the hotel.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

James

Staff were very accommodating

Partner

10/10

Exceptional

27 Feb 2026

Annette

The room was spotless, staff were friendly, excellent location, breakfast was great, would definitely stay again.

Partner

6/10

Pleasant

23 Feb 2026

Kat

Carpets dirty, room wouldn’t get warm enough and air con is non changeable so won’t go above 24 degrees or below 19 degrees . Staff are inexperienced and rude.
Very dark stairwells which are painted black with barely any light, dangerous at best.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Rita

This is the 15 th time I have stayed here. A good solid hotel very well located

Business

10/10

Exceptional

12 Jan 2026

Alison

Really classy hotel in the centre of Toulouse, great value and great communication from the staff in advance. Thanks for a lovely stay!

Partner

10/10

Exceptional

02 Jan 2026

Paul

Nice hotel and staff.

Partner

10/10

Exceptional

27 Dec 2025

Patrick

Had an excellent time ,staff are very friendly and helpfull . We stayed over Cristmas and we were surprised finding a christmas card and chocolate in our room. I definetly recomand the hotel in the centre of Toulouse. I would deffinately come back to the Le Grand Balcone Hotel. Two very happy customers.

10/10

Exceptional

25 Dec 2025

Wael

Great staff, comfortable rooms, great service

Partner

10/10

Exceptional

13 Dec 2025

shahid

Great Location. Comfortable Room. Wonderful Breakfast. The staff is very courteous. Stayed 5 days.

Business Self

10/10

Exceptional

28 Nov 2025

Selim

Excellent and feel good hotel and stuff.
The only weakness is the low intensity of the shower; probably, intentionally designedd due to the bathroom's open shower design

10/10

Exceptional

21 Nov 2025

Maria Chona

We have a nice view of the capitol. Modern bathroom and spacious room

8/10

Excellent

08 Nov 2025

Ronald

Stay was good. I don't understand the bad reviews and I am a hotel snob. I assume we received a renovated room as we were happy. Location 10/10 , staff 10/10 , room 8/10 and only down side was that the halls were old and the elevator took a little time but nothing to ruin our stay and we would come back for sure.

Leisure Partner

8/10

Excellent

08 Nov 2025

Alain

Very well located. Amazing breakfast. We were disappointed by the poor maintenance of the corridor though. Staff was really reactive.

Friends_and_family Family

4/10

Poor

04 Nov 2025

Raymond

Nice place but inefficent checkin process. Sat like a lemon for 45 minutes waiting for a room that hadnt been prepared.

10/10

Exceptional

02 Nov 2025

Ray

We had an issue shortly after checking in. The reception offered 2 options and we were happy with the solution.

Business_and_leisure Partner

10/10

Exceptional

31 Oct 2025

Seamus

A excellent hotel, clean and comfortable rooms and in a perfect location for enjoying Toulouse. Staff were friendly and helpful and the buffet breakfast had a great selection

Leisure Partner

8/10

Excellent

28 Oct 2025

Rita

Room was great except the Coffee machine in the room was broken and my wake up call never came ! Yikes

Business

10/10

Exceptional

13 Oct 2025

Lance

Really nice room and bathroom. Coffee maker was much appreciated. It will be nicer when renovated lounges are ready. Didn’t like the dark corridors. Location was really good. Easy to get to from train station.

Leisure Partner

6/10

Pleasant

08 Oct 2025

Charles

The Hotel was in an excellent location, but the reception area was under construction and very unprofessional in appearance. There was no lounge area and the breakfast area was closed, also under construction. We had to have breakfast in a nearby cafe, and the breakfast charge on my bill was extremely overpriced based on what we were served in the cafe. I could have gotten the same breakfast at another cafe for less than half of what the Hotel charged me. The room was updated, small, but relatively comfortable. But there were NO towel racks in the bathroom and no shelves for toiletries, neither inside or outside the shower stall. The best thing about our stay was the discounted parking in the public parking lot across the square. Very disappointed overall!

4/10

Poor

30 Sep 2025

Calvin

Do not stay here

The hotel is currently under renovations. There is no bar and there is no breakfast area.
They put me on the second floor, which is being renovated
Lots of noise and dirty
They offered me a breakfast at a near location, and wouldn’t even give me a free breakfast for my inconvenience
They provided me with a small upgrade to a room, that looks like it has not been cleaned. The garbage was full. And rappers were found in the corners
Given the cost of the hotel, I expected more

Friends_and_family Family

6/10

Pleasant

25 Sep 2025

Michael

Staff are great nice and friendly. Room is modern and clean. Hallways need cleaning carpet replaced and painted!!! Hallways are painted black. Walls ceiling and baseboards everything black!!!

Partner

10/10

Exceptional

10 Sep 2025

Marlyne

Très belle expérience Très belle situation au centre de tout.
Je le recommande à tout le monde

Partner

8/10

Excellent

09 Jun 2025

Cozette L

Nice staff, good breakfast, clean rooms, and excellent location.

Leisure

10/10

Exceptional

10 May 2025

Scott

Great boutique hotel in the heart of the tourist district.

Leisure Partner

10/10

Exceptional

25 Apr 2025

Mary Lucy

Excellent location and excellent service

Quick check in / able to leave bags whilst exploring before check in. They managed to arrange an early check in as well thank you

Partner

8/10

Excellent

12 Apr 2025

Verified traveler

Lovely hotel, definitely recommend

Hotel is lovely, rooms are comfortable and well sized. Staff are helpful and let us leave our luggage both before check-in and after check-out (due to flight times).
Well located on the main square, though I'd recommend light sleepers bring earplugs.

If we come to Toulouse again, we'll definitely be staying here.

Partner

10/10

Exceptional

08 Apr 2025

Jenny

Fantastic location, everything in walking distance. Room was as described and the windows kept out the noise from the street perfectly. Air conditioning only thing that wasn’t great.

Leisure Family

10/10

Exceptional

29 Mar 2025

John

Great stay in the heart of Toulouse

The hotel staff were very approachable and quick to help with our needs. I'd recommended staying here to families and friends.

Partner

4/10

Poor

29 Mar 2025

Glynis

Disappointed

There isn’t much to this hotel! Reception is tiny - a long thin corridor with 2 small desks. The lift is next to one of the desks. We were given a room on the 4th floor. This floor was being worked on. The corridors were masked with tape and polythene and there was banging until 5pm. In the room two lights were broken, one over the bed and one in the bathroom. The bed one was reported but not fixed. The reception area is small. There was nobody in the bar in the evening but there were people enjoying breakfast there in the morning. Our view was an external fire escape. Shame, it was my husbands birthday and I expected a bit nicer.

Partner

10/10

Exceptional

14 Mar 2025

Wendy

Comfortable beds and spacious room in a boutique type hotel. Staff were helpful when asked. I’ve stayed her numerous times.

10/10

Exceptional

19 Jan 2025

Aleksander

Very pleasant stay at this hotel in an ideal location

Leisure Partner

8/10

Excellent

14 Dec 2024

Laura

a little more security

I enjoy this hotel a lot. Two things to help improve: 1 curtains need to be more black out as the lights from the street illuminate the entire room; 2. luggage that is left needs to be secure and not left in the lobby. I returned to see my expensive luggage sitting out in the hall where anyone could take it. The staff are always wonderful

Business

2/10

Poor

10 Dec 2024

Brian

Dated, Dirty, and Poorly Secured

Really disappointing hotel. I had one of the most expensive rooms on the property, with the best view, but it was terrible. Stains all over the carpeted bedroom, stains on the sofa, torn bed linens and towels, a half-used bottle of conditioner in the bathroom, etc...

On several occasions, I walked directly into the hotel elevator without seeing a single hotel employee. This does not feel secure at all.

This hotel does not deserve its star-ranking, and should be avoided.

10/10

Exceptional

06 Dec 2024

David

Beautiful hotel with amazing staff . Would highly recommend

Leisure Self

8/10

Excellent

14 Oct 2024

Elaine

Great hotel , perfect location for city break in Toulouse.

Friends_and_family Friends

10/10

Exceptional

07 Oct 2024

Kermit

I loved this hotel! The location mere steps from Place du Capitole is very convenient to everything there is to see and do in Toulouse and beyond. And the Capitole Metro stop is only a 3 minute walk, so it's easy to get to the train, tram and bus stations at Toulouse Matabiau. My room was quiet and well-appointed, though perhaps a bit small for 2 people. I didn’t eat breakfast there so can't comment on that. Finally, the staff were all very helpful and friendly. And Alex went above and beyond to help me with some train and tram schedules for a couple of day trips I was interested in. Highly recommended this property, and would definitely stay here again if I come back to Toulouse.

Leisure Self

6/10

Pleasant

05 Oct 2024

Jeffrey

Close to the main square of the city
Staff were very pleasant and helpful
Quite basic services
No lift, no bar, no restaurant
Breakfast was typical Mediterranean
Came back to room at 4 pm and still hadn’t been serviced

Leisure Partner

10/10

Exceptional

02 Oct 2024

John

Perfect location. Classy.

2/10

Poor

27 Sep 2024

Chantel

Avoid at all costs. We had booked 2 rooms at this hotel. Both rooms had coffee and other brown stains all down the walls and on the old carpet. Both rooms had live ticks running around the bed, carpet and drapes as if they owned the place. The bedding was also stained and looked lived in. I purposely went for what I thought would be a higher end hotel stay because I wanted to treat myself for the night, but what I ended up with felt more closer to a night of camping. Consider yourself WARNED.

Friends_and_family Family

10/10

Exceptional

24 Sep 2024

Stephen

Superb customer service throughout the stay, very friendly, helpful staff. The room was very clean and well appointed. The location could not have been better with easy access to everything. Highly recommend this hotel

Partner

8/10

Excellent

18 Sep 2024

Marcel

A great location within steps from the main square of the city. Rooms and nice and clean.

Leisure Friends

8/10

Excellent

10 Sep 2024

Elaine

It would’ve been helpful for the hotel to let us know the streets around around the Capital were secured off as access to the hotel was tricky .

Friends_and_family Friends

8/10

Excellent

09 Sep 2024

Julia Elizabeth

The location of this hotel was amazing. It was right next to La Capitole. I also loved all the L'Occitane products provided in the rooms!

My only downside was when we asked the front desk to call us a taxi to the airport. The ride that arrived charged double the rate of an Uber, and when asked why they explained that they were a \"private transport service\" and not a taxi. I recommend just ordering an Uber for airport transportation, much more affordable!

Leisure Partner

8/10

Excellent

06 Sep 2024

Paola

Excellent location. Comfortable but not a 5 star hotel… 3.5 or 4 maybe. Nice staff but not a remarkable experience. Just a basic hotel to spend the night steps away from the Toulouse Capitole.

Leisure Partner

6/10

Pleasant

22 Aug 2024

Paul

Location was key

Got to admit it was a bit underwhelming. I aren’t sure how France rank hotels and allocate stars, but we did wonder how it was awarded 5? Or is it just self appointed?

Partner

6/10

Pleasant

12 Aug 2024

Verified traveler

Good location, Friendly staff, but bad beds

Excellent location, friendly staff, and good breakfast buffet. The hotel is old, mattress was way too soft, and had to reactivated room keys twice.
I would have given it 4 stars if it had provided comfortable beds.

Friends_and_family Family

10/10

Exceptional

04 Aug 2024

Parnian

We loved our stay at this hotel. The location was great and the room and staff were wonderful.

10/10

Exceptional

01 Aug 2024

Matt

Take some time…

If I have enough time on business trips I try and stay in town rather than by the airport… and this place is a gem.

Business

10/10

Exceptional

29 Jul 2024

Genelle

I would stay again.

Leisure Family

6/10

Pleasant

28 Jul 2024

Susan

The staff were very nice but the room just wasn't clean. There were stains on carpet snd bathroom facilities were not sufficient. The suite was not cooling properly and we sweated through the night. Thought about moving to another hotel, but did not find many hotels in Toulouse that were high end. Ended up staying two painful nights even though the staff was friendly and did not charge us for the breakfast which was very good.

Business_and_leisure Family

8/10

Excellent

26 Jul 2024

Diana

Hotel well situated. Room clean and tidy but bathroom basin very small and plug wouldn’t fit: shower door didn’t fit either and so flooded bathroom floor. The 2 long fancy light fittings situated near bed were badly placed and kept hitting head on them.

Leisure Partner

10/10

Exceptional

08 Jul 2024

Elaine

Lovely hotel in perfect location .

Friends_and_family Friends

8/10

Excellent

29 Jun 2024

deborah

A very nice hotel with accommodating staff right in the heart of Toulouse. The rooms are nice but small. But who wants to stay in when there’s a lot to do. Getting to the parking garage is a challenge since you have to share the narrow streets with tons of bicycles and pedestrians. And even with their map, it wasn’t evident. Yesterday there was also a major sporting event being screened on the square. Fortunately we arrived before its closure. It would have been helpful if we had been forewarned. But this was an exceptional event and all turned out well. A big shout out to the very nice and helpful young staff!

Leisure Partner

10/10

Exceptional

25 Jun 2024

Jill

We arrived early and they kept our bags safe until the room was ready. This isn’t anything new. But they took our bags to the room before we got back. That was nice. The staff was exceptionally nice and helpful.

Friends_and_family Friends

8/10

Excellent

18 Jun 2024

Teresa

Convenient, central location.

Business Self

10/10

Exceptional

30 May 2024

Dale

Ideally located, immaculately presented and very quiet hotel in the centre of Toulouse.

Leisure Partner

10/10

Exceptional

29 May 2024

Lourdes

Location was excellent and the staff very professional. Clean rooms with chic feel

Leisure Family

8/10

Excellent

27 May 2024

María F

Nice hotel

It was a nice hotel, very good location, the mattress was like a cradle, but fortunatelly for the 3rd night they changed it. I did not buy the breakfast in the hotel, but did find in a block away, an amazing Restaurant with a French chef.

4/10

Poor

08 May 2024

Dmitry

Room cleaning should be improved. They left cleaning rag in the bathroom, there were socks from previous customers on the floor. Cups were dirty. Floor in the cafe on the first floor was dirty and sticky.

Leisure Partner

4/10

Poor

03 May 2024

Beate

night porter clueless and did not give us the code for parking, room dirty, broken coffee machine on an askew board so it kept shifting, carpet and wall next to coffee machine full of stains, bathroom falling apart, coffee capsules were not refilled every day, hotel needs good head housekeeper and refurbishment, otherwise great location if you don't have a car

Leisure Friends

10/10

Exceptional

20 Mar 2024

Jill

Le Grand Balcon is Grand!

We enjoyed our stay. The room was comfortable and quiet; our window overlooked a courtyard area and, therefore, seemed private. The bed was a king, which is hard to find in Europe. The shower water had amazing pressure! We were glad to have the fridge for our wine, and water was supplied daily in our room. The room is just as pictured. We were a few steps from the Capitole square. (This area is ripe with activity, protests, homeless, young people!)

Partner

10/10

Exceptional

27 Jan 2024

Mark I

Perfect

10/10

Exceptional

09 Dec 2023

Starr

Recommend

Loved our stay. Great location. Friendly helpful staff, beautiful rooms. Good breakfast

Friends_and_family Friends

10/10

Exceptional

06 Dec 2023

KYROS

Beautiful renovated old structure with unique features and facilities

Business_and_leisure Partner

10/10

Exceptional

01 Dec 2023

Evelyn

Lovely

The he staff were incredibly welcoming and helpful ! A brilliant central location

Partner

10/10

Exceptional

19 Nov 2023

William

Really excellent location and nice room.

6/10

Pleasant

19 Nov 2023

Jacqueline

The location for this hotel is absolutely perfect and the room was a nice size and quiet. The two issues I had was that 1) it was obvious that a prior guest had spilled coffee all of the wall and rug and the two nights I was there it was not cleaned; it was quite disgusting. 2) morning breakfast was chaos. They ran out of pretty much everything and when you asked for bread or coffee cups or plates they started washing the dirty dishes in front of them and took forever to replenish items. Very disorganized. The best staff was Ryan at the bar. He was friendly, kind and very engaging and made the stay much more personal. The others either did not understand any English or when I spoke the bit of French I knew you could tell none of them cared.

Business_and_leisure Self

6/10

Pleasant

15 Oct 2023

Esther

The parking for the hotel was a nightmare on a Saturday. They have no on sight parking so you have to go to a public parking of 467 spots nearby. Unfortunately, on a Saturday not one spot was available and we had to go to another location 1.5 km away to find parking. The staff seemed uninterested when we checked in. Later when we went to the bar, no one was there to serve and I actually had to go find someone. All in all, not a great experience and we have stayed at dozens of hotels in France. A disappointment indeed.

Leisure Partner

10/10

Exceptional

10 Oct 2023

Nancy

Very nice property in great location!

Leisure Partner

6/10

Pleasant

04 Oct 2023

Daniela

The location is great - walking distance to many points of interest, dining options and shopping. The room was quiet although it was pretty dark due to the proximity to the building across the street and being on the 1st floor. The hotel needs a refresh - carpet is tired and stained (in the room and corridors, doors look dirty because the white is more off-white, curtains are dusty. Room s very small although I did book above average.

Leisure Partner

10/10

Exceptional

30 Sep 2023

Mike

Chose the hotel for the great central location. Amazingly friendly, genuine, and knowledgeable service from the team when checking in late on 29/09/23 and checking out the next morning.

Leisure Family_with_children

8/10

Excellent

21 Sep 2023

Donald

Excellent hotel and a terrific historic area. Close to everything that you want to see in Toulouse.

10/10

Exceptional

13 Sep 2023

Elaine

Lovely welcoming service as always - perfect location for an overnight stay in Toulouse 😊

10/10

Exceptional

07 Aug 2023

Utsula

Nice stay.

We’ve stayed in various hotels in Toulouse but decided this is our favourite. Friendly service and nice room. Just a small negative was the air conditioning could be colder.

Partner

10/10

Exceptional

16 Jul 2023

Vickie

Perfect location! Friendly staff and nice clean room.

Leisure Self

10/10

Exceptional

15 Jun 2023

Claudine

Great location and wonderful front desk staff.

Leisure Self

10/10

Exceptional

12 Jun 2023

Merideth

The staff are all just wonderful

Business_and_leisure Self

8/10

Excellent

25 Apr 2023

Irma

Location

Leisure Friends

2/10

Poor

28 Mar 2023

MERRITT

Recently renovated in a style that’s both chic snd comfortable. A big disappointment though with the the very un-chic way I was treated at check-in. I arrived at around noon, three hours ahead of the official check-in time at 3pm. I travel a lot and when this happens I’m very consistent told that either there is a room available and it will be given to me now, no problem, or, very sorry, there isn’t a room available now but we’ll do what we can to make one available ahead of the official hour. Instead the young woman told me, with a reprimanding Scholl teacher tone in her voice that check in time was three and I could leave my bag ahead if I desired. No rooms would be available ahead of the official time. The message was bad but her tone and attitude was hat was most disturbing - it was the time one might expect (but not always receive) from a government worker at the post. My needs were of zero interest to her and I was simply to get in line with the other cattle to be similarly treated. Not chic at all and not even the empathy I find check in agents generally provide in the most standard hotels. When I questioned the lady who greeted me in her approach, she reluctantly took my phone number snd promised to call hen my room was ready - but I received no call whatsoever. Really tainted my whole experience. You can make a chic environment but if you treat customers like rubbish you are not providing an acceptable experience, much less a luxury one

Business_and_leisure Self

10/10

Exceptional

15 Mar 2023

Zygmunt

Great location in the center of town. Great and helpful staff, accommodating easily the changes in our schedule.

Leisure Partner

10/10

Exceptional

20 Nov 2022

Jialin

Friendly, clean and convenient.

Business_and_leisure Self

8/10

Excellent

17 Nov 2022

Christopher

Average and clean rooms. Very friendly and helpful staff. We enjoyed the breakfast at hotel. The only problem is that the weather was unexpectedly warm and the thermostat would only allow heat. Location was excellent.

Leisure Family

10/10

Exceptional

27 Oct 2022

Hernan

The location is excellent, the hotel condition is very good and very clean, comfortable for our travel style.
Location was great for us.
The staff was just great, extremely helpful, very polite.
Highly recommended.
Parking a car can be a real adventure.

Leisure Family

8/10

Excellent

18 Oct 2022

David

A lovely hotel in the middle of Toulouse, very convenient to walk and explore the city.

Leisure Friends

8/10

Excellent

13 Sep 2022

Elaine

Perfect location, great room, beautiful boutique hotel. Parking very expensive when other nearby hotels offer 30% discount - just an idea ?

Friends_and_family Friends

10/10

Exceptional

12 Sep 2022

David

Love this place. Will stay here when I come back

Leisure Partner

10/10

Exceptional

28 Aug 2022

Catherine

Very friendly staff, well equipped and very clean room and just off the main square.

Leisure

10/10

Exceptional

23 Aug 2022

Melinda

Location was great. Attention to detail. Great area to be in.

Leisure Friends

10/10

Exceptional

23 Aug 2022

Peter

High standard and convenient location

A really good hotel of a high standard, conveniently located.

Partner

10/10

Exceptional

13 Jun 2022

Caio

Wonderful location and history with St Exupéry

Leisure Partner

10/10

Exceptional

04 Jun 2022

Hue

Great location, very friendly, caring and helpful staff! Wonderful breakfast!
We had a marvelous time to stay here! If God willing, we will definitely be back! We thank you to all the staff there 👏

Leisure Partner

10/10

Exceptional

02 Jun 2022

Nancy

Appreciated the Nespresso machines in the rooms.

Leisure Self

8/10

Excellent

21 Apr 2022

roisin

Disappointed to only have a shower and the double bed was two singles pushed together (not a double mattress) so there was a large gap down the middle which was uncomfortable. But staff lovely and location is great.

Leisure Partner

10/10

Exceptional

18 Apr 2022

Michael

Lovely location, friendly staff, Loved the quirky st Exupery suite

Leisure Family

10/10

Exceptional

11 Apr 2022

Lewis

Amazing