Name: San Clemente Palace
Address: Isola Di San Clemente, 1, Venezia, 30124, IT

10/10

Exceptional

25 Jul 2026

BEATRIZ

Me gusta mucho este hotel porque el personal es muy cuidadoso sensible y muy amable. Siempre nos cuidan y están al pendiente de nuestras necesidades. El edificio es bellísimo, los jardines hermosos. Todo, todo es perfecto en este hotel. Yo siempre me hospedo con ellos porque siempre hemos salido felices y deseosos de volver!

10/10

Exceptional

15 Jul 2026

Nick

An amazing hotel. Staff, location, history, food. All the very best.

Partner

10/10

Exceptional

07 Jul 2026

thomas

Amazing had a wonderful time celebrating honeymoon

Partner

10/10

Exceptional

30 Jun 2026

Mathew

One the world's finest hotels. Location service and food are outstanding. Some tips I wouldn't advise guest to miss the last shuttle back in the evening as getting a water taxi late is hard. Also the spa is understaffed and seems like somewhat an after thought. That being said the grounds, grooms, location and service is nothing short of exceptional.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Nader

Very unique property

Family_with_children

8/10

Excellent

17 Jun 2026

Jennie

Superb! We loved the peaceful hotel island setting and taking the hotel’s water taxi to the busy bustling Venice. Highly recommend to spend extra for a very special Venice retreat!

10/10

Exceptional

15 Jun 2026

Lynda

Celebrating my 60th birthday at San Clemente Palace Venice was an experience I will cherish forever. This property is truly something special—a hidden sanctuary just minutes from the heart of Venice, yet it feels like an entirely private world.

From the moment we stepped onto the island, we were surrounded by beauty, history, and tranquility. The grounds are absolutely breathtaking—lush gardens, open spaces, and a sense of calm that is rare to find in Venice. It felt like staying in a private estate rather than a hotel.

Our room was elegant, spacious, and thoughtfully appointed, blending classic Venetian charm with modern comfort. Every detail felt intentional and refined. The entire atmosphere of the property is serene, luxurious, and effortlessly sophisticated.

One of the highlights was the balance this hotel offers—you can immerse yourself in the energy of Venice during the day, then return to complete peace and relaxation in the evening. That contrast made the experience even more special.

The staff were warm, gracious, and attentive, ensuring my birthday celebration felt truly memorable. Every interaction added to the overall feeling of being cared for and valued as a guest.

San Clemente Palace is more than a hotel—it’s an experience. For a milestone birthday, I couldn’t have chosen a more beautiful or meaningful place to celebrate.

Absolutely unforgettable and worth every moment.

Partner

10/10

Exceptional

09 Jun 2026

fereshteh

Every thing wad amazing. Through out exelan

10/10

Exceptional

07 Jun 2026

Karina

Love to stay away from the crowded Venice

10/10

Exceptional

07 Jun 2026

Martin

Beatiful property with amazing garden

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

hany

An amazing enchanting place

Partner

10/10

Exceptional

06 Jun 2026

Scott

This is an extraordinary resort. It’s like staying in a luxury palace in its own private island. The grounds are beautiful and jasmine smell was everywhere. The pool is perfect temperature and very large. There are scenic places all around to relax in. The staff were cheerful, very helpful with advice on what to see and how, as well as with reservations. Breakfasts were tasty with a broad selection. Boat service to Venice was fun and runs every half hour. We loved it and stay there again.

Partner

8/10

Excellent

28 May 2026

David

The hotel and the property were gorgeous. It was a beautiful respite from the crowds of Venice. Concierge was very helpful. Unfortunately, the air conditioner in the room didn’t work during our hot, two night stay. The lights flickered on and off frequently. The maintenance staff tried to fix the air conditioner after the first night with no success. The thermostat beeped incessantly all night after the attempted repair.

10/10

Exceptional

30 Apr 2026

Kirankumar

The place was amazing!! I wish I had stayed there for more days. A real palace!!

Partner

10/10

Exceptional

24 Apr 2026

Catia

A fabulous hotel in every way

6/10

Pleasant

06 Apr 2026

Harry

Although recently reopening after a refurbishment, the property did not seem especially modernised and the room and public spaces were much the same as our previous visit 10 years ago, albeit with a decade’s more use.

The restaurant was incredibly overpriced, although the food was good, but the team were clearly very new and so service was inconsistent and missed bread, amuse bouche etc for some tables; wine list was forgotten and then the wine itself was not poured for 30 minutes until we asked for it to be opened. Those members of the restaurant staff who knew what they were doing were good but half the room of tables were unserved for 20-30 minutes at a time, so more than one table of guests walked out.

There are some nice touches like the kids room, bikes and it is great to have some quiet outside space in Venice. The boat service is great fun, although the gaps in the timetable often coincided with our needs to travel back with young children, unfortunately so we spent a lot on water taxis as well.

As a summary, the lovely property is let down by inconsistent service still finding its feet after reopening and tired feeling rooms which did not seem to have been refurbished at all, together with a very overpriced restaurant, so not worth the premium price overall.

Family_with_children

10/10

Exceptional

22 Jan 2026

JUDE

This is an exellent hotel

10/10

Exceptional

05 Nov 2025

David

Room was in an excellant state. The staff were all very friendly and extremely helpful

Leisure Friends

10/10

Exceptional

01 Nov 2025

Deborah

This is a once in a lifetime hotel. Unique, beautiful and so HUGE. A former monastery filled with history. STAY HERE.

Partner

10/10

Exceptional

15 Oct 2025

Mary

Beautiful property with a wonderful staff! Loved all of it. Short boat ride to Venice, lovely gardens and scenery, quiet, great food and service!

Leisure Partner

10/10

Exceptional

06 Oct 2025

Lisa

Wonderful Hotel with Fabulous staff & Breakfast.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Patrick

Darya was the most pleasant hostess I have ever encountered. Loved all the restaurants and food was amazing. Beautiful short boat rides added to the experience

8/10

Excellent

26 Sep 2025

Edwin

Overall the team are friendly and helpful but there were moments during our stay that no guest should be experiencing. One morning on our return to our room after breakfast with the privacy sign on the door, I was falling back to sleep and my husband was changing to go down to the pool when the door bell went. Before I could even get to answer the door, a guest relations team member came through the door despite the privacy sign being on, and was about to show two people around our room which firstly was occupied by us and secondly had the privacy sign on which is completely unacceptable. I complained about this to the reception team who were very apologetic and arranged a bottle of wine to our room with a personal note to apologise. Unfortunately this was not the only occasion, sadly the very next day on our checkout day we experienced a similar case with the housekeeping team, who were clearly keen to turn our room around and have us out. Despite a 12:00 checkout, she asked us at 09:00 if she could start on our room, and again at 11:00 whilst letting herself in before we even had chance to even answer the door bell. She wanted to know what time we were checking out which left us feeling rushed and almost chased out of the hotel. These are experiences you should not be experiencing in any hotel and certainly not at this hotel. It is a real pity as this was a return visit and these experiences to quote the hotel team “recalibrate” how you feel about your stay and experience.

Leisure Family

10/10

Exceptional

10 Sep 2025

paul

Amazing hotel

Incredible hotel, on private island just 10 mins from St Marks square.
Has to be seen to be believed.
Just epic!

Partner

10/10

Exceptional

27 Aug 2025

yeonwoon

Excellent hotel for a family holiday with kids in Venice

Leisure Family

10/10

Exceptional

14 Aug 2025

Lindsay

Amazing Hotel

Elena at the front desk was just fantastic
Grazie

Leisure Partner

10/10

Exceptional

28 Jul 2025

Nauman

The best

10/10

Exceptional

21 Jul 2025

toniann

Amazing resort and location. very easy to get back and forth to Venice and it is about 5 minute shuttle away plus you get a full resort to enjoy. with kids this really helps give them a place to relax and burn off some energy in between sightseeing.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Ehab

I enjoyed my stay there

Leisure Family

10/10

Exceptional

28 May 2025

Edward

Perfect location

Leisure Family

10/10

Exceptional

21 May 2025

James

Oasis of Calm with easy access to mainland Venice

I love this place, staff are amazing, facilities great, my oasis of calm when visiting Venice which can be hectic at times. Everything about the hotel and grounds is superbly maintained.

Friends_and_family Family

10/10

Exceptional

06 Oct 2024

Joanne

It was a beautiful property. The rooms were large with high ceilings and a beautiful granite bathroom. The property itself was beautiful with lush foliage, pool and views of Venice. The staff are the nicest people.

Leisure Family

10/10

Exceptional

16 Sep 2024

Nicholas

Lovely

Business_and_leisure Family

10/10

Exceptional

16 Sep 2024

Nicholas

Great

Business_and_leisure Family

10/10

Exceptional

04 Sep 2024

Ashish

Best property in venice

Leisure Family

10/10

Exceptional

07 Aug 2024

Samuel

👍

10/10

Exceptional

06 Aug 2024

Gharzai

It’s a great location to come back to after you have spent the day touring Venice. The hotel is on an its own island with great amenities and away from the hustle and bustle of the crowds, the hotel is 15 mins via water taxi provided by the hotel. It’s a great place for families.

Leisure Family

10/10

Exceptional

16 May 2024

ANDREW

Wonderful private island with the level of service that you have probably only read about before.

Leisure Family

10/10

Exceptional

08 Oct 2023

Stephanie

best way to experience Venice

Leisure Partner

10/10

Exceptional

05 Oct 2023

Douglas

Truly one of the most beautiful places I have ever been to

Partner

10/10

Exceptional

04 Oct 2023

Campbell

We stayed at the hotel for three nights this week and had a truly wonderful and relaxing time. The hotel is absolutely beautiful and the the staff were excellent as was the overall level of service. We are planning to go back next year and stay there longer .

Leisure Partner

8/10

Excellent

02 Oct 2023

Dean

Great stay

Great location away from the hustle of the main city, excellent service but the breakfast team were under resourced so difficult to find anyone to just order a coffee etc. all other service was excellent

Partner

10/10

Exceptional

30 Sep 2023

Jan

Fairy Tale Palace

The hotel is beautiful and best described as old world luxury! High ceilings with crystal chandeliers, wide hallways, a grand staircase all located on a private island. The grounds are tranquil with lots of greenery and artwork! The views are gorgeous. The room was very comfortable with a large bathroom. The complimentary boat shuttle to San Marco dock is a great feature. The staff is excellent, catering to your every need. Our visit was wonderful and we would love to return!

Partner

10/10

Exceptional

25 Sep 2023

nicola

The building ans saff were 1st class

Business Family

10/10

Exceptional

22 Sep 2023

elyse

Beautiful historic property away from hustle and bustle of Venice shuttle service offered to Piazza San Marco). Room was lovely and large and Service we experienced was impeccable.

Leisure Friends

10/10

Exceptional

12 Sep 2023

miguel

Is a Magic experience!

Leisure Partner

8/10

Excellent

12 Aug 2023

Verified traveler

Beautiful

Beautiful hotel for a summer stay in Venice - a haven from the heat and crowds - loved the pool as there were plenty of sunloungers and you could find a quiet spot on the lawns if there were noisy children swimming.
Service at the pool restaurant was quite slow and food over-priced but good quality.
Breakfast buffet was fabulous and nice to sit outside in the courtyard if desired. Drinks service could be better but staff nice and friendly.
Complimentary shuttle boat to Venice runs every 40 minutes starting at 9am - would be better starting earlier and running at least every 30 mins as long wait if you just miss it!

Friends_and_family Family

10/10

Exceptional

19 Jul 2023

Thomas

Unique situation in Venice

Leisure Family

10/10

Exceptional

22 Jun 2023

Marena

My favorite place I stayed in Italy. Secluded away from the madness of Venice. Amazing food at the hotel and the service was the best we got in Italy. The rooms were also quite big and the hotel itself was huge and lux.

Leisure Partner

2/10

Poor

03 Jun 2023

Francesco

Zero dry cleaning services available. Terrible taxi pick up and drop off services after midnight.

Business_and_leisure Self

10/10

Exceptional

29 May 2023

Chris

glorious luxury

10/10

Exceptional

24 May 2023

christopher

Bell of St Clemente

What a beautiful hotel with an outstanding setting. All staff were friendly helpful and efficient. Breakfast first class plenty of choice. Ate at restaurant on our wedding anniversary and not disappointed food was delicious and service dry good.

Partner

10/10

Exceptional

01 Apr 2023

Ashley

This is luxury, service and pure enjoyment like no other. The property, room and all the staff were just amazing.

The palace itself with its numerous buildings( church) and wide corridors and displays were exquisit along with the amazing food at the restaurant and breakfast....along with all the other amenities too.

Never stayed at such a unique and luxurios place such as the Kempinski, San Clemente.

Leisure Partner

8/10

Excellent

05 Oct 2022

Katy

Amazing hotel and staff are great….Only problem is I didn’t get much sleep as the room was too hot with no air-con. This is turned off from 30th Sept onto heating system. I had to open window and now I am covered in mosquito bites.

Leisure Partner

10/10

Exceptional

13 Sep 2022

Jill

Excellent property with amazing views of the city and water. A short water shuttle to the grand canal on any one of the property’s own boats. Linens are outstanding and you will want for nothing. Enjoy fresh pastries with outstanding breakfast (complimentary) and mimosas each morning. Several dining options and in house bars. Irene in the main bar was delightful, knowledgeable, and excellent! Our concierge was extremely helpful and attentive. This was my second visit to paradise and I will definitely be back!!

Leisure Family

10/10

Exceptional

04 Sep 2022

Mark John

Amazing hotel, always clean in all areas. Staff couldn’t do more for you and always friendly and professional. My husband lost his credit card and within a few hours the staff had located it in the laundry! Breakfast was amongst the best I’ve had in a hotel, you could even choose prosecco if you wish!
The water shuttle over to main Venice was always prompt, we loved our stay here.

Leisure

10/10

Exceptional

12 Aug 2022

rosa

Very private historic location. Far from the noise and crowded streets of Venice. Great pool and garden areas. Friendly staff and great concierge service.

Leisure Family

10/10

Exceptional

25 Jul 2022

Gerardus

Wonderful!!

Business Partner

10/10

Exceptional

18 Jun 2022

Susan

Lovely views. Not crowded like the town. Great food

Leisure Partner

4/10

Poor

02 May 2022

Ingrida

The location is amazing. The rest if really not great.
Staff - seems like they are very understaffed (reception always had a long line, at breakfast it took ages to get someone's attention to get coffee and when we did - we got a wrong order twice..); Cleanliness - our room had a layer of dust and insects lying around - they cleaned once we looked shocked looking at that but c'on its a 5 star hotel. We ordered wine - it came 2d later. Air con was not working and it took them 1d to bring us a fan. Telephone in the room wasn't working either. Breakfast was really basic - nothing like it looked couple of years ago.

Leisure Partner

2/10

Poor

30 Apr 2022

Nathalia

Don’t recommend this

Do not waste your money at this place. Lack of staff, hours to serve a simple lunch, no AC!! 4 restaurant but only one working, with less than 5 options on the menu. I couldn’t believe it is a Kempinski brand. It cost a fortune for them not to have plenty staff to work for.

Partner

6/10

Pleasant

19 Apr 2022

PAUL

11th to 17th April 2022 Review

Hotel was very under staffed and consequently the service was poor. The staff that were working were very helpful but completely over worked. The pool bar closed at 4pm, just when you need a drink after a long day sight seeing. Pool bar didn't serve food or cocktails. The hotel had no room service. The hotel is beautiful but had we known the hotel was so under staffed and with limited facilities we would have stayed in another hotel.

Partner

10/10

Exceptional

30 Oct 2021

darrell

Very nice and clean hotel and staff . Amenities were limited due to cooler weather conditions bad timing on our part.

Leisure Family

4/10

Poor

22 Oct 2021

Jeremy

Not Even Close to 5-Star Experience

Pros:
Beautiful location
Friendly staff

Cons:
Room was 1 hour late - forgot our name several times during the 1 hour wait.

Dinner took 1 hour for meal to arrive and still charged 18 euro for 2 small diet Cokes.

Room listed as lagoon view - was obstructed view and considered an “upgrade”

No response to address complaints

Partner

10/10

Exceptional

19 Oct 2021

victoria

weekend away

Great location, really enjoyed the fact that the hotel had a complimentary shuttle boat over to St Marks Square.
what a lovely weekend away.

Partner

10/10

Exceptional

09 Oct 2021

Roma

We loved everything. The service, the food, the room….. it was amazing. It was pricey but well worth it

Leisure Partner

10/10

Exceptional

06 Oct 2019

Verified traveler

the whole stay was perfection. Staff were wonderful. An oasis of calm

Leisure Family

10/10

Exceptional

27 Sep 2019

Drew

Beautiful hotel on it's own private island. Staff was great, easy to get in and out of san marco with theirnfree shuttle service.

Leisure Self

8/10

Excellent

24 Sep 2019

Verified traveler

Loved everything in this beautiful hotel except it would have been nice to have an English speaking channel other than Al Jazeera

Leisure Family

10/10

Exceptional

07 Aug 2019

Verified traveler

An oasis of calm from which you can access Venice easily and as often as you wish. Elegant, upmarket but not intimidating. Expensive but deals to be had and worth every penny.

Leisure Partner

10/10

Exceptional

02 Aug 2019

Verified traveler

The staff was very help full and patient with us on our limited Italian. Would stay again

Leisure

10/10

Exceptional

30 Jul 2019

Verified traveler

Excellent staff. Lovely grounds. Delicious breakfast.

Leisure Partner

10/10

Exceptional

30 Jul 2019

Verified traveler

Great location and building, excellent service, generally 5 stars without being stuffy or pretentious.

Leisure Partner

10/10

Exceptional

30 Jul 2019

Verified traveler

This was an awesome resort to stay at for our anniversary! The property and rooms were elegant and the setting very romantic! Unfortunately, our luggage was lost on our way to Venice, but the concierge staff bent over backwards during our entire stay to try to help us locate it! Thank you!!

Leisure Partner

10/10

Exceptional

29 Jul 2019

Jan

We loved the San Clemente and would absolutely stay here again. The rooms were spacious, the grounds beautiful, and the service excellent throughout, beginning with check-in. I would add that the air conditioning works exceptionally well, something to consider with the increasingly warmer summers.

If I could change anything, it would be to lower the prices on both alcoholic and non-alcoholic drinks (especially water and Aperol spritz) -- they are always high at hotels, which I understand from a margin perspective and incorporate into planning, but I think veers close to customer gouging in some instances since most of the people ordering are hotel guests and it's not as if one can walk outside and find another option.

Family

8/10

Excellent

18 Jul 2019

Bill

Great place, staff need a little extra training.

Great place, staff need a little extra training.
Senior staff on the ball.
Restaurants excellent.

Family

10/10

Exceptional

16 Jul 2019

Verified traveler

San Clemente is like a little oasis of calm and beauty!

Leisure Family

10/10

Exceptional

12 Jun 2019

Verified traveler

The property was everything anyone could wish for. The setting is perfect

Leisure Family

10/10

Exceptional

03 Jun 2019

Alicia

Stunning location, staff were almost all excellent. The views and facilities are all amazing.

The breakfast buffet was extensive, but not great selections for Americans; i.e. really runny (wet) scrambled eggs. Also, the items were not timely replenished. They had an area with some Chinese Food selections, which were great, but they were almost always completely out of those items. One morning, they were out of the Chinese food by 8:45 and it was never restocked for approximately 1 hour.

The hotel was preparing for a wedding at the time of our departure, which made our last day a bit hectic and not relaxing.

The shuttle service is great, but does not leave early enough for some tours.

Despite these comments, our overall stay was excellent!

Family

10/10

Exceptional

13 May 2019

Neeta

Great location,beautiful hotel.

We had a fantastic stay at the hotel. Wonderful place. Great service and very good breakfast. The room was spacious and well appointed. Natalia at reception was fantastic at check in and check out. Will definitely return.

Family

10/10

Exceptional

03 May 2019

Sh

It was Grand , beautiful and luxurious
The staff were wonderful. I loved this hotel!

Leisure Partner

10/10

Exceptional

30 Apr 2019

Verified traveler

Everything from the moment we arrived was perfect. The staff was extremely helpful and polite. Would highly recommend this hotel to anyone. We look forward to our next trip to this location.

8/10

Excellent

25 Apr 2019

Verified traveler

The boat shuttle service was reliable. I took water taxi from hotel to airport which was very convenient.
The hallways have retained the peaceful monastic atmosphere. The reception & concierge were very helpful. Unfortunately the staff in the breakfast room require further training- how to be polite & not insolent to paying clients.
Nevertheless the uniqueness is most appealing.

Business_and_leisure Self

10/10

Exceptional

24 Apr 2019

Carla

Oasis off Venice

I highly recommend staying out of the madness of Venice on this lovely private island. The grounds are exceptional and while the hotel could use a room facelift, we thoroughly enjoyed our time. Amazing value for the price.

Family

10/10

Exceptional

22 Apr 2019

Verified traveler

The staff were incredibly polite all around the hotel , always saying hello.

The service at breakfast was poor unfortunately. There didn’t seem to be enough staff so the requests fir tea and cofffee etc took a long time.
The actual food selection was good.

Leisure Partner

10/10

Exceptional

20 Apr 2019

Verified traveler

The hotel is glorious. Perfectly located on its own island about a 10 minute free hotel boat ride from St Marks Square. Hotel is an ex monastery and has been fantastically renovated and converted to a hotel. It has big rooms, plenty of space, nice grounds, a great swimming pool, attentive staff, great bar and good food (not cheap though!). A small gym and spa area. It was just absolutely perfect to spend a day sightseeing in Venice and then be able to escape the hustle and bustle to go back to the hotel and chill. Highly recommended and we had a wonderful stay there.

Leisure Partner

10/10

Exceptional

16 Apr 2019

Michael

Tranquility

Great Hotel away from the hustle and bustle of Venice.

Partner

10/10

Exceptional

01 Apr 2019

Verified traveler

Everything was wonderful. Nothing to improve on!!
Special commendation to Antonio the concierge who once again made our visit memorable. He is part of the reason we return to San Clemente.😁😁😁

Leisure Partner

10/10

Exceptional

01 Apr 2019

Verified traveler

Hubby and I are already planning our trip back. Absolutely love the property. Venice is very busy to begin with, so being able to get away from the mayhem, enjoy a sunset and drinks on a quiet retreat was perfect.

They’re shuttle runs every 30 minutes which is great, however its pricey getting to the island when you arrive and leave. To head to the airport was $145 Euros and taxis wanted $90 Euros from the train station - more than NYC lol.

Only wish I didn’t look up the history of the island, I had a little difficulty falling asleep night 1 thanks to my husband ha.

Leisure Partner

10/10

Exceptional

15 Nov 2018

Kevin

The hotel is situated on its on island and the staff was as friendly as ever nothing is too much trouble I would fully recommend the hotel and the fact you stay out of the main centre means you can relax. There is also a complimentary boat that takes you back and forward from the hotel to mainland Venice. This is my second stay here and yet again did not disappoint I will no doubt be back to stay in the future.

10/10

Exceptional

04 Nov 2018

Paul

An expensive luxury

Lovely hotel. Went after the floods - St Marks Square heaving so lovely to get on the SAN Clemente boat and leave it all behind. Very quiet. With that comes the logistics of making sure you are on schedule for the boat as the water taxis from the hotel, to go anywhere, are very expensive - €65+ one way. The food and drink are very good but very expensive. Minimum £50 for a bottle of wine whereas £25 the going rate in town. Burgers €28!! But if you can deal with the price the unique nature of the hotel is special. Rooms nice, breakfast great, views spectacular. Sat in the sun nd watched the boats go by. Special place.

Partner

10/10

Exceptional

27 Oct 2018

Mohamed

Such a unique hotel. Very nice gardens and landscape.
It’s a grand hotel and it is make you want to leave the hotel.
Amazing views over looking Venice.

10/10

Exceptional

27 Oct 2018

Mina

Location and the property are great, I had a pre-arrival issue but the recovery and the compensation i had was fabulous.
Alicia from guest relations was lovely

10/10

Exceptional

23 Oct 2018

Josh

A really beautiful location, sadly we didn't get to try out the restaurant or breakfast but everything else was perfect. Cannot fault it.

8/10

Excellent

16 Oct 2018

patrick

Bring your own iron

Beautiful isolation - Service not terrible

Friends

6/10

Pleasant

30 Sep 2018

Sarah

Service disappointing for 5 star hotel

Lovely hotel setting on nice private island. Disappointing lack of service though when we had to initially complain that our room didn’t have all the facilities it was supposed to have - given we had paid for a very expensive suite we thought it was fair enough to expect everything stated to be in the room!
We had to repeatedly request refill coffee every single day as they never replaced them in the room and despite calling reception, concierge and then giving up and going to the front desk 2 - 4 times each day to continually ask as they kept ‘forgetting’ it felt a bit ridiculous! For a 5 star hotel with these prices we felt this was disappointing that they couldn’t fulfil a small request like this that other hotels do automatically, daily, without even having to ask once. Really frustrating.

On a positive note the kids club was great with wonderful friendly staff and my daughter truly loved spending time with them. She was sad to have to say goodbye when we left!

10/10

Exceptional

28 Sep 2018

Verified traveler

Superbly located hotel

Lovely hotel, ideally located away from the centre but easily accessible using the complimentary water taxi. A couple of issues were dealt with by Sharma, the customer services manager, in the best customer service response of any hotel I have stayed in. It made such a huge difference between feeling dissatisfied and feeling really cared for.

10/10

Exceptional

13 Sep 2018

Alan

An amazing experience fit for royalty

Amazing experience for for Royalty.

Partner

10/10

Exceptional

04 Sep 2018

CL

Beautiful Hotel Away from Hustle/Bustle of Venice

We had a wonderful stay in this beautiful hotel in a peaceful location on it's very own island just minutes away from Venice. Everything about this hotel was magnificent; from the interior decor, the grounds, the delicious breakfast, the facilities and the friendly staff.

10/10

Exceptional

24 Aug 2018

Bryan

Island Paradise

The hotel and the grounds are amazing. The pool area very good with lots of shade with a restaurant for light lunch. The bed was comfortable with high thread count sheets. In the evening their is jazz drinks and tapas served at the one bar . We had dinner one evening . The food was good and we enjoyed the relaxing evening , but it is nouvelle food with small helpings and the helpings are very small and the service was very slow . We did not have breakfast with our room rate and at 48 Euros we didn’t try it , although we had room service and the omelettes were very good . The boat service runs to St Marc’s square every 20 mins and it is really nice getting back to the whiteness of the hotel . It is a very good hotel and would definately recommend it

Partner