JW Venice

Italy , Venice (and vicinity)
Venezia, Isola Del Rose, Laguna Di San Marco
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Jamie

Partner

10/10

Exceptional

22 Nov 2025

Chea

I had an amazing time at the JW Marriott in Venice. The reception was quite welcoming and was able to accommodate me with an upgraded room which I really appreciated. Very attentive to my needs and breakfast. Brunch was five star. Thank you for the stay.

Self

10/10

Exceptional

10 Oct 2025

Gino

Pool warm!!

Leisure Family

10/10

Exceptional

25 Sep 2025

Hayley

Fantastic facilities, amazing staff, fabulous location

8/10

Excellent

16 Sep 2025

Cheryl

I was very happy with my stay. Every one was so friendly. Housekeeping was great. Food and drinks were on the expensive side but that was expected. The boat ride back and forth was easy but keep in mind it leaves on time very time. The reason for 4 stars and not 5 is my experience with the spa. It was a great massage but it was not a 5 star experience. We checked the weather for the week and scheduled for a day we knew it would rain and we would be staying at the hotel for the day. First issue was you only get 1 hr to use the spa facility and they say it is complimentary…. How is it complimentary with what we were charged? My biggest issue was there are only 7 or 8 lounge chairs at the pool inside. Keep in mind we booked that day because of the rain. We were told we could not use them because they were rented! People can pay to use the spa for an a specific amount of time while not paying what I paid for a massage. There was no place for us to put our towels or robes. There were 2 chairs they called sofas they said we could use. I spent over $600 for massages and could not relax by the pool because some one rented a chair for $70?? I had to put my belongings piled on a chair? They need to reevaluate who’s the priority, the customer that is spending over $600 or the customer that spent $70. I would not recommend the spa as much as I liked the hotel itself.

Leisure Family

10/10

Exceptional

16 Sep 2025

SALLIE

The hotel and property were beautiful. The staff was amazing, very friendly, welcoming, professional, and helpful. We ate at 3 of the restaurants and all three were fantastic. The staff at breakfast were wonderful.

Leisure Family

10/10

Exceptional

08 Sep 2025

Elleena

Customer service, transportation, spa, family-friendly

6/10

Pleasant

02 Sep 2025

Monika

perhaps they are simply overloaded but they forgot to make the rooms, no shower working early in the morning and the person in charge of arranging taxi services to the airport was confused ( to be polite )

Business Self

8/10

Excellent

29 Aug 2025

ANTONIETTA

Beautiful property, could use renovation as rooms are a bit outdated. Dining options are limited and could be better, food is just ok, hit or miss and you’re limited to 2 restaurants

Leisure Family

10/10

Exceptional

18 Aug 2025

Jonathan

Great stay for a family

10/10

Exceptional

12 Aug 2025

Kaushal

Everything was perfect.

10/10

Exceptional

31 Jul 2025

Pablo

Private island was awesome I’d love to go back.

Leisure Partner

10/10

Exceptional

31 Jul 2025

DUNCAN

Wow, wow, wow! Super place, very James Bondy as you arrive by taxi boat - thats all I'm going to say on that.

Stayed here with my family. Super relaxing by the roof top pool every morning, not crowded at all. Then gorgeous roof top bar lunch everyday.

Then dress up for the afternoon evening, jump onto the free shuttle boat into the city. This on its own was amazing.

Lovely sights and restaurants in Venice. Wasn't that busy at all.

Service back at the hotel was excellent. Special mention to all these lovely people that just smiled and chatted and gave great service always: Buse, Ruwani, Giada, Ioana, Eva, Martina and of course Falippo and is Old Fashions!

Thanks everyone. We'll be back

Leisure Family

10/10

Exceptional

29 Jul 2025

Ubah

Beautiful property and amazing service with very convenient transportation.

Leisure Family

8/10

Excellent

23 Jul 2025

Diane

The property could use a refresher for their lounge cushions and customer service for drinks and towels by the family pool are not amazing and understaffed. Food overall is good though. The property is well kept but the pools could use a refresher in terms of stained stones ect. And the gravel on one side to the pool with lounge chairs isn’t awesome. Kids club is nice but they could come up for more diversity for outdoor activities ect
Overall a good experience

Leisure Family

10/10

Exceptional

20 Jul 2025

Sabrina

Loved the location and facility! Very nice professional hotel staff! Loved the views of Venice from the resort!Amazing views from Infinity pool and rooftop! The best feature the resort had transportation every 30 min from the hotel to Venice and opposite!

Leisure Family

4/10

Poor

17 Jul 2025

Tatiana

Dangerous, moldy place

Terrible experience. First time we were at this hotel two years ago, and I have no idea what happened, because it was 10/10. Seems nobody watched this hotel all this time. First, we got a room in the main building at the first floor. I was sure it’s a technical floor (because it looked like). Small window next to the loud conditioner. Dirty. We left immediately. Then we got the room at the second floor, and were too tired to come back to the reception again. At least we had two small windows. This room was prepared for another family, with the welcome card to another name and with the extra bed. Bathroom wasn’t clean and even vanity set was opened (and was never refreshed). Dirty carpet, mold… Sun-beds near the pool are black because of mold. All of them! We asked to cancel our stay and a full refund, because of allergies. But nobody even say “sorry” or try to fix the problem. Nothing! It’s 2* motel, don’t waste your time and money.

Friends_and_family Family

6/10

Pleasant

16 Jul 2025

Chris

overall it was overate and not worth the money. House keeping service was poor and the rooms are quite old. It is a 40 mins commute from city centre so it is not the most convenient location for short term travel.

Leisure Family

6/10

Pleasant

10 Jul 2025

Jesse

Rooms were not maintained well. Not as clean as you would expect with the rating. Also was disappointed on the excessive fees. It was over $100 euros to play paddle with my kids for 1.5 hours on the property courts.

Leisure Family

4/10

Poor

09 Jul 2025

Amy

Compared to 4 boutique hotels we stayed at during our Italy vacation, this stay at the JW Marriott was by far the worst. Dated rooms, stained carpets, lacklustre room cleaning (shower had mildew and the sinks were never cleaned), terrible dining options (food felt like we were at a sub par all inclusive resort rather than in Italy), the concierge seemed to be trained to upsell everything so that you pay insane prices for taxis or excursions when you could easily take the free water shuttle and find incredibly lower prices at the local water taxi stand. The only saving grace is that staying at this property gets you away from the densely populated tourists on Venice island and you have a pool. Would not stay here again.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Steven

This hotel was phenomenal!

8/10

Excellent

04 Jul 2025

Gary

The location is perfect and the room is clean, modern and spacious. I would recommend getting a water taxi there for a James Bond entrance!

Facilities are good and staffs are friendly.

10/10

Exceptional

01 Jun 2025

Christian

Magic

Friends_and_family Family

10/10

Exceptional

26 May 2025

Overall Fantastic experience. Back gardens were under whelming conditions

Leisure Partner

10/10

Exceptional

12 May 2025

Verified traveler

Great location, Wonderful Hotel

Excellent Stay - great location

6/10

Pleasant

11 Apr 2025

Dorothy

The property is unique in that it occupies a total island; however, the building needs to be electrically updated to accommodate new IPhones and other devices. There was only one USB outlet in our room, which was located in an outdated clock/radio. Restaurant Dining was limited in the evening; however, room service was excellent.

Leisure Family

10/10

Exceptional

18 Mar 2025

Patrick

Close to st Marcos square. Great rooms and facilities. Helpful staff

Leisure Family_with_children

10/10

Exceptional

17 Mar 2025

Naomi Jade

A lovely property away from the business of venice town. The shuttle was perfectly ran and all the staff are super polite, welcoming and friendly !

Leisure Partner

10/10

Exceptional

08 Mar 2025

Steve

Amazing property and service.

The property is simply amazing! The rooms are spacious with vaulted ceilings and very nice bathrooms—with super good water pressure. We also loved the spiral staircase around the elevator with windows that had views of the property. It’s a nice way to get a little bit of exercise. The free breakfast had every breakfast option imaginable.

Partner

4/10

Poor

25 Nov 2024

Tina

Had we known the resort was closing within days of our stay we would NEVER had booked this place . Pictures were deceiving. When we chexhed in the reception should have made us aware and been more transparent that the resort was closing downs in a few days . Only one restaurant one open , no shops were open , spa was closed , food became
More and more limited during our three night stay . We paid to have and use ALL these services but couldn’t since resort was shutting down , very very very disappointing to say the least . Why would I have spend $1700 Eu there for NO services ????? I could
Have been somewhere where I had more than one option to eat and a spa to enjoy .
Sadly BUT I don’t see
It happening a full refund would have been the proper thing etiquettely to do

BUT don’t foresee that happening 😟
So NO NOT recommended
At the moment !!!!! If the hotel reaches out to me and does the proper treatment I’ll be happy to come back and fill you all in

Leisure Partner

10/10

Exceptional

14 Nov 2024

Lasha

The staff is very welcoming and provided everything needed. The island is lovely. Once they heated the rooftop pool it was good. The food is delicious, many breakfast choices try the pimodoro upstairs or the ravioli in room . There is a water taxi charge if using other hours than shuttle times but easy to arrange or wait for free shuttle times. Highly recommend for the James Bond Italy feel of arrival a water taxi. Enjoyed how kind and friendly everyone on the island is to guests.

Business_and_leisure Family

10/10

Exceptional

10 Nov 2024

Wendy

Beautiful getaway! Staff is friendly and very helpful; greeters, receptionists, bartenders, and waiters.

Leisure

4/10

Poor

03 Nov 2024

Maxim

This is not a \"real\" JW Marriott in terms of quality and value. The rooms are run down, the carpets in the hallways are dirty and old and the rooms are quite shabby. The bathroom in our room was in a bad condition with broken fixtures and poor quality finishes. I guess, when coming to Venice one must dial down the expectations one might have for the money but I don't understand how this property gets glowing reviews. We most definitely won't be back.

10/10

Exceptional

28 Oct 2024

Natasha

Amazing all around! Great for families

10/10

Exceptional

11 Oct 2024

Lora

Leisure Family

10/10

Exceptional

24 Sep 2024

Judith

Fabulous friendly staff!

Leisure Family

10/10

Exceptional

09 Sep 2024

Richard

magnificent

great way to end a two week journey through Italy. The service provided by each employee was outstanding. everyone was so helpful, pleasant, accommodating, friendly, informative, etc. The whole experience won't be topped any time soon. thank you all for allowing our trip to end on such a high!

Partner

10/10

Exceptional

24 Aug 2024

Emaan

Very unique resort on its own island.

Leisure

10/10

Exceptional

08 Aug 2024

Nick

Brilliant. Wonderful facilities and views. Superb service. Immensely attentive and helpful staff. The hotel is maintained to the highest standards and has extensive grounds. A pure delight.

Leisure Family

8/10

Excellent

01 Aug 2024

ammara

Okay, parents with kids know this. This is a beautiful property for adults. Yes, they have an indoor and rooftop pool, but all those are for adults. There is one pool on the Property for kids. That pool is an 8-minute walk from the lobby; it's outdoors in the heat. There are umbrellas and chairs. There is no diving or jumping. It had a pool bar with food, so there was no indoor pool for the kids.

Plus, there is a difference between a junior suit and a suit. You can add roll-in beds for the junior suite, but it looks wrong.

I don't know; I expected better. I paid a private taxi 200 euros to take me there. It was just such a waste of time—two hundred euros to the airport. The shuttle only takes you to San Marco.

I know we Americans recognize the name; it feels like we know them. But it's not an American Marriot.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2024

Jose

Summer

It’s was amazing

Friends_and_family Family

10/10

Exceptional

23 Jul 2024

scott

Slow service but otherwise fantastic

10/10

Exceptional

22 Jul 2024

Debabrata

Location, service and the property were all excellent. Great place to stay and explore Venice.

8/10

Excellent

21 Jul 2024

alejandro isaac fragozo

Excellent facility’s

Leisure Family

10/10

Exceptional

16 Jul 2024

seyed

Great facility and friendly staff.

Leisure Family_with_children

10/10

Exceptional

27 Jun 2024

Luke

What an amazing experience we had such a fun time. My kids slept very well in the beds were very comfortable. It was easy to get in and out of Venice and much more relaxing on the island. The kids loved it

Friends_and_family Family

10/10

Exceptional

25 Jun 2024

Xavier

I will definitely recommend this place to anyone coming to visit Venice.

Leisure Family

6/10

Pleasant

25 Jun 2024

Alice Shing Yan

The bell service is terrible and quite rude at times depending on who’s on duty. We asked for the luggage service for check out and never came.

Spa service is average. It’s all about up selling to something not necessary better but for their benefits . It’s disappointed. Also, I was not impressed when I was told during check in that it was converted from a “tuberculosis hospital”!

Leisure Family

10/10

Exceptional

19 Jun 2024

luis

Top Class

Amazing service, amazing hotel, it is the second time i have stayed at this property and will stay there if i ever go back to Venice.

Friends_and_family Family

10/10

Exceptional

15 Jun 2024

Michael

Beautiful grounds. Excellent restaurants

Leisure Partner

10/10

Exceptional

30 May 2024

Mitzi

Loved being on a private island. Everything was fantastic

Business_and_leisure Friends

6/10

Pleasant

01 Apr 2024

Verified traveler

This is a hotel to stay in the summer, when you can enjoy your life. In winter, when the weather is rainy and not warm, it is not worth expensive money for the stay. And this is more like family place, not really adult focused. we previously stayed at Kempenski and it was better there.

Partner

10/10

Exceptional

26 Mar 2024

Sherina

Love the staff and ambience

Leisure Family

10/10

Exceptional

05 Nov 2023

Christina

There is nothing quite like the JW Marriott Venice on Isola delle Rose. The uniqueness of this property makes for quite a luxurious experience! The staff’s attention to detail can make you feel like their most important guest! We will for sure be back!

Leisure Partner

6/10

Pleasant

24 Oct 2023

Ashwini

The property is nice, but doesn't feel aligned with what you end up paying. It doesnt feel like a JW Marriott - more like a Courtyard Marriott. While we didn't really have any bad experiences, nothing really stands out to make it a great one especially given the price point and location (e.g. food is average and caters to tourists). It seems like a hotel that many people use to spend 1-2 nights in before going off for the cruise. Full of groups. The shuttle is very convenient - easy to get to St Marks square and helps stay away from the crowds.

Leisure Family_with_children

10/10

Exceptional

22 Oct 2023

Ann Clare

Beautiful property with fantastic dining options.

10/10

Exceptional

02 Oct 2023

Emilia

Beautiful property and resort

Leisure Family

10/10

Exceptional

17 Sep 2023

Vernisha

10/10

Exceptional

30 Aug 2023

Srinivasa

Loved our stay .. we had a great time .. staff took good care of my family .. would come again n stay there for sure .

Leisure Family_with_children

10/10

Exceptional

29 Aug 2023

GERMAN

We stayed 3 nights with my fiancée in this lovely trip. Property grounds are stunning, I would have wished to stay one more night to enjoy all the facilities. Breakfast buffet was amazing, great food quality and options. One of our concerns was transportation to Venice and it worked perfectly, boat sails every 30 minutes from and to St. Mark’s Square.

Leisure Partner

10/10

Exceptional

09 Aug 2023

Verified traveler

Amazing hotel!

One of the best hotels I've ever stayed. Highly recommended!!

Partner

10/10

Exceptional

09 Aug 2023

Winnie

Outstanding

Leisure Family

10/10

Exceptional

06 Aug 2023

Heather

It was a perfect place to stay to get away from the city when needed. Beautiful old European feel. Love it, will be back.

Leisure

10/10

Exceptional

04 Aug 2023

poul

We will be back

Leisure

10/10

Exceptional

25 Jul 2023

elizabeth

Awesome

Leisure Family

10/10

Exceptional

18 Jul 2023

Jose

Beautiful property and great service from all the staff. A little crowded for my taste, but it is understandable in July.

Leisure Family_with_children

10/10

Exceptional

19 May 2023

Heather

Beautiful escape.

Leisure Family

10/10

Exceptional

06 Apr 2023

Sophia

The spa was amazing. Loved staff all around restaursnts bars etc..

Business_and_leisure Friends

10/10

Exceptional

26 Mar 2023

Patricia

Had the most amazing stay at this beautiful hotel in such an amazing location

Leisure Partner

4/10

Poor

26 Mar 2023

deffo

The property is old and under renovation. Very expensive for the property of that type . No activity and place looks deserted.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2022

Fernando

Its an amazing resort I would definitely come back!

Leisure Family

10/10

Exceptional

29 Sep 2022

Ashish

One of the best places to stay

Leisure Partner

10/10

Exceptional

25 Aug 2022

talal

The location of the resort is excellent, far from crowding, calm and large, with free delivery to the center every half an hour

Leisure Family

10/10

Exceptional

25 Jul 2022

Dimitris

A resort in Venice. Quiet, clean and with beautiful rooms. The rooftop pool and restaurant were amazing!

Leisure Family

10/10

Exceptional

01 Jul 2022

Jaffar

Great place to be

Leisure Family

10/10

Exceptional

28 Jun 2022

Valeria

A family favorite. Can’t imagine a better place in Venice to stay with kids. Their team really goes above and beyond and the property is simply fabulous for a family stay. Very large suite. Amazing family pool, with a kids water fountain next to it and a great playground. You can also bike around the island. Outdoor movies. Archery, basketball. A great way to spend some energy in the mornings to then go off to discover Venice in the afternoons. Can’t wait to come back for the next art biennale!

Leisure Family_with_children

10/10

Exceptional

14 Jun 2022

Rodrigo

Great property. Amazing stay!

Great property. Amazing stay! Even though the hotel was at 95% capacity the service was outstanding from beginning to end. Daphne did a wonderful job checking us in, explaining all the hotel details and later helping us during our stay. The property is amazing. Marriott did a great job here. The pools and hotel grounds are impecable and feels up to par with other 5 star resorts. We will be definitely coming back here.

Friends_and_family Family

10/10

Exceptional

08 Jun 2022

Francis

The only place to stay when visiting Venice! Located on its own private island, the JW Marriott Venice is a perfect retreat from the busy streets of Venice. My wife and I enjoyed the rooftop restaurant and pool, as well as the beautiful gardens, numerous amenities, and activities scheduled each day. The staff went above and beyond to make our stay memorable. At times, we felt like the hotel's only guests. The free shuttle to and from San Marco was convenient and always on time. We can't wait to return!

Leisure Partner

10/10

Exceptional

09 May 2022

Cat

Amazing property and views. A great escape from the bustle. The staff and services were top notch. Our only disappointment was the hick up with the on site photographer as we are still awaiting images and we've now had to chase.

Business_and_leisure Partner

10/10

Exceptional

07 May 2022

Isabella

Thank you so much for a lovely stay. You’ve made my Babymoon a dream ❤️

Leisure Partner

10/10

Exceptional

24 Apr 2022

Helen

The best!

It really is the best / friendliest / most welcoming / classy hotel I’ve ever stayed it. It was awesome and can’t wait to go back.

Friends_and_family Family

10/10

Exceptional

11 Aug 2021

Paul

One of my favorite hotels!

This is one of my favorite hotels. I’d like to send a big thank you to the staff in the Cusina breakfast restaurant. They have provided an amazing service and made our morning perfect with the best Cappuccino!

Partner

6/10

Pleasant

25 Oct 2019

Zakariya

My stay in room 203 from 20 Oct - 24 Oct 2019

Firstly, the bad parts:
Check in - nobody to help us off the shuttle bus with our luggage/baby stroller. The only help we had was from the check in counter to the room.
Room cleanliness - some space in the minibar would be nice to be able to keep cool your own milk/drinks etc.
Also, the toilet roll is very close to your leg and gets in the way while on the toilet seat.
A biscuit or chocolate at turn down service would take this hotel to the next level.

The good parts:
Check in agent Claudia L was absolutely amazing. Super friendly, super caring and genuine. Excellent service and couldn’t have been dealt with more pleasantly by anybody else. Thanks Claudia. Claudia was happy to assist throughout my stay with any queries.
Check out agent Claudia (a different Claudia) was also totally amazing, made sure the boat waited for us (as we were rushing), and made it a stress free experience.

Point to note - kids under a certain age are exempt from the 5 euro per person per night city tax. The system wanted to charge me 20 euros for my 1 year old for our 4 night stay. Claudia was quick to correct the system auto generated quote and charge just for the two adults.

I left my jumper in a bag in the baby cot by accident, and so far the hotel housekeeping has not come forward with it which is disappointing. I understand it is totally my own fault but I just want my jumper back. It’s definitely in the room. I last put it into the cot and in a hurry, I forgot to pack it.

Friends_and_family Family

8/10

Excellent

23 Oct 2019

Verified traveler

Thank you good property and staff.
Location and speed boats.

Leisure Family_with_children

8/10

Excellent

22 Oct 2019

Verified traveler

Beautiful property with friendly and helpful staff. Lovely, large clean rooms. The only minus is that the resort is on its own island and water taxi shuttles to San Marco were only every hour starting at 9 am. Similarly, return taxis were every hour. So, we had to obtain an expensive private water taxi once or twice to get an early start on our days, and we had to time our return to the island to avoid standing around waiting for the shuttle. Besides that, it is a wonderful place to stay.

Business Partner

8/10

Excellent

12 Oct 2019

Verified traveler

The property is beautiful, but its very very expensive. The food was not good and its a long water taxi ride to and from Venice 20 mins each way. The water taxi ride from yhe airport is very expensive too 150€.

Leisure Family_with_children

6/10

Pleasant

11 Oct 2019

Verified traveler

This property by himself is amazing but unfortunately it is located far from Venice in another island that takes half hour with boat to get there . It’s not very convenient and practical. Many might like it but for us it was causing a lot of anxiety to get there specially if it’s your first time in Venice .

Friends_and_family Family

10/10

Exceptional

26 Sep 2019

Verified traveler

It was wonderful stay and the staffe where very helpful

Leisure

10/10

Exceptional

25 Sep 2019

Jose

The lady in charge of the check out gav3 us a terrible service due to a large group checking in when we did our check out

Leisure Partner

10/10

Exceptional

16 Sep 2019

Verified traveler

I've stayed in all areas of Venice. JW Marriott is well worth staying. You will be charmed.

Leisure Partner

10/10

Exceptional

16 Sep 2019

Verified traveler

The location is magnificent, well managed and kept in shape. Shuttle service towards and from Piazzale Roma could be more frequent.
We appreciated and enjoyed our stay very much, the best way to discover the unique city of Venice.

Leisure Partner

8/10

Excellent

13 Sep 2019

Verified traveler

Everything was excellent apart from registration - all reception areas busy and there was a couple in front of us queuing to be attended to. A young male receptionist greeted the first couple, stating they would be attended to soon and we were ignored.
He came back and escorted couple to checkin they were seated and given Prosecco and they were treated very pleasantly.
Eventually a young female receptionist asked if we wanted to come to the satellite station to checkin but we would have to stand ! She was pleasant enough and walked us to lift but we were not offered Prosecco and I felt our checkin lacked the buzz and special treatment the others received which put a bit of a damper on our otherwise pleasant stay.

Leisure

10/10

Exceptional

26 Aug 2019

Jasvir

Must Stay, amazing experience!!

Partner

8/10

Excellent

21 Aug 2019

JMCM

Great Property and staff was great stayed there two times in one month and both rooms the AC was marginal too bad other than that it was great

Leisure Family_with_children

10/10

Exceptional

13 Aug 2019

Marius

Just fantastic!

Great location and great service. The area is fantastic!

Partner

10/10

Exceptional

11 Aug 2019

JDZ

Not much else to say about this property but WOW!! Would not stay anywhere else!!

Leisure Partner

10/10

Exceptional

09 Aug 2019

Verified traveler

The Hotel was exceptional in terms of amenities with a dedicated childrens pool and cycles for use around the island. I would say the general restaurants could be better in terms of food which was very expensive for what was produced.

The boat service to Venice city was very reliable, but I would avoid the Murano trip offered by the hotel and visit the island independently as it was merely a visit to one glass factory with a big emphasis on touring the shop.

Leisure Family

10/10

Exceptional

04 Aug 2019

Verified traveler

The hotel was lovely in every respect, particularly the location. Despite the current weakness of sterling making holidays for Britains in the Eurozone expensive, I did feel the cost of this hotel particularly excessive. Yes it is lovely and fairly exclusive, but the cost of rooms, drinks and food is extremely high. Might you attract more diners if prices were on a par with restaurants in Venice itself?

Leisure Family

10/10

Exceptional

26 Jul 2019

Verified traveler

Amazing, one of a kind property. From the checkin staff at the L’Uliveto to the family pool staff and the Cucina staff, this resort know how to provide excellent service. Frederico and Lara and the 2 other gentleman who worked the family pool were absolutely superb. The lady at the main front desk reception who gave my children the lion stuffed animal made their trip extra special. And finally to the bell hop at the private taxi dock who stood waving as we left, I just can’t say enough about how wonderful this resort and the staff was. I would come back every year if I could!

Leisure Family_with_children

6/10

Pleasant

26 Jul 2019

Traveller4life

The infinity pool and spa are spectacular! I did enjoy my stay, but was not happy with the room. It was outdated and had carpet. For a hotel with those prices, I don’t feel I got my money’s worth, at all. The room was not very clean and the pillows smelled like dirty hair. I asked them to change my sheets and it was not done. I slept with a towel over my pillows. Food is just ok, definitely is over priced and so are the drinks. 26€ for lasagna... ridiculous! You’re better off eating outside the hotel. It will be cheaper and taste better. The shuttle is a great bonus! I was in Italy for my 50th. They offered me an upgrade for an extra 400€ + instead of 500€ +, on top of what I already paid! Just WOW! They didn’t even offer me a free drink. I was a little disappointed. This hotel is a money grabber. I wouldn’t give it more than 3.5 stars. I don’t mind paying for fancy places. As I have stayed at many... but I don’t believe this hotel is giving you your money’s worth.

Leisure Self