Name: DoubleTree by Hilton Amsterdam Centraal Station
Address: Oosterdoksstraat, 4, Amsterdam, 1011 DK, NL

DoubleTree by Hilton Amsterdam Centraal Station

Amsterdam and vicinity · Netherlands

100 reviews shown

10/10

Exceptional

30 Jul 2026

Timothy

Staff was excellent. Room was clean and very comfortable. Absolutely no complaints.

4/10

Poor

30 Jul 2026

Kin Wai

We only got one of the room at 5:30pm instead of 3pm when we checked in. We were being told that room was not ready. On the day of checking out, our room got locked at 11:45am which is before the official checkout time of 12 noon. Some of our luggages got locked inside the room. Moreover, there is always a long queue at the concierge. It takes long time when you need help. I tried to set a morning call for one of the morning. While we were told all set but the morning call didn’t come! Don’t rely on the morning call service. Staff are polite but service level is below standard.

6/10

Pleasant

29 Jul 2026

Brian

Room wasn’t cleaned properly
Tables weren’t wiped, sink wasn’t cleaned etc.
Bed was made.

6/10

Pleasant

26 Jul 2026

Bhakti

Good location and breakfast, but service needs improvement

The hotel’s location is excellent and very convenient. The breakfast was one of the highlights — there were plenty of choices, and the restaurant staff were friendly and attentive.

Unfortunately, the overall service experience was disappointing. The reception team did not seem very professional, which was surprising as they are the first point of contact for guests. I requested extra pillows several times but received no response until I had to speak with the manager. The manager was helpful and arranged a rooftop bar table, but this level of service should be expected without needing repeated requests.

The housekeeping was also below expectations. My room was not cleaned, and I had to ask for towels. It felt like I had to request basic things throughout my stay.

The hotel has great potential because of its location and facilities, but improvements in communication, housekeeping, and front desk service are needed. I would think carefully before booking again.

10/10

Exceptional

26 Jul 2026

Jon

Wonderful hotel next to the main train station and close to cruise terminals. Also easy access to the canals and city scenery. Amsterdam is expensive so keep that in mind as you pay for the quick access.

Rooms were updated and very clean, with attentive staff at the desk and for requesting extra items. A highly recommended hotel for your stay in Amsterdam.

10/10

Exceptional

24 Jul 2026

HESHAM

NOTHING

10/10

Exceptional

24 Jul 2026

Russell

Very clean and comfortable. The coffee maker in-room was a constant challenge but we dealt with it. Our view was of the railroad station and tracks (not so hot) but the others in our party had rooms overlooking the city which were excellent. The staff was awesome and couldn’t have been more helpful. The location can’t be beat being right there in the center of the action and adjacent to the Centraal Station. I would definitely stay here again without even looking at other options.

10/10

Exceptional

21 Jul 2026

Antonietta

This was by far the best hotel I’ve stayed at in my life, the service was second to none and the included breakfast was even better, the gym facilities were immaculate, the bed and room we stayed in were 5 star and the views from our room were breathtaking. I would recommend this hotel to all my family and friends and it’s where I will choose to stay the next time I visit Amsterdam.

Friends

8/10

Excellent

20 Jul 2026

Lewis Shun Ning

The best part of the Doubletree is probably it's location. It's next to Amsterdam Centraal and really close to the Centrum area as well as to transit for exploring the city but still far enough away that its relatively quiet and not too noisy.

Theres also an Albert Heijn just three doors down from the main entrance where you can go to grab good but cheap baked goods and pastries and decent sandwiches for budget breakfast and snacks if you want to save some money.

The hotel is modern and clean, and the suite was a good size for a family for four, having and separate bedroom was good for privacy although the suites are all corner units and the main room is sharply triangular in shape which makes it harder to use all the space fully.

Service was also good with the staff being responsible to requests. They did only give us three sets of towels for four people but extra towels and pillows were delivered directly to our room quickly upon request.

We did have an issue during our stay where none of the TV channels worked on either of the two TV's in our room. This was reported to reception who noted it was an external IT issue that was being resolved but the TV's never worked during the four nights we stayed there and it was never rectified, that was the only real blemish during our stay.

Family_with_children

10/10

Exceptional

20 Jul 2026

paula

Great locale. Loved the view from my room.

Partner

10/10

Exceptional

20 Jul 2026

Nupur

Very convenient location right next to station. Easy tram access if you don’t fancy walking all the time in A’dam.

Partner

10/10

Exceptional

20 Jul 2026

Suzanne

Location, breakfast buffet was superb!

Family

10/10

Exceptional

19 Jul 2026

Jennifer

Hotel was very nice and clean. It was in a great location that was very close to the train station while also very safe. All amenities I was looking for. Staff were very kind as well.

Family_with_children

10/10

Exceptional

19 Jul 2026

Sunel

Self

10/10

Exceptional

18 Jul 2026

Patti

Wonderful location and customer service

Family

10/10

Exceptional

18 Jul 2026

Zahir

Centrally located, modern, and clean.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Cynthia

Enjoyed it very much. Trouble with WiFi meant no tv, but we “survived”. The view made it gir it.

Partner

6/10

Pleasant

17 Jul 2026

Shannon

The shower did not drain show it was a bath tub, only one elevator so you have to haul your luggage a long distance to your room on carpet.
Phone in room did not work so we were unable to even call the phone desk for anything lol

6/10

Pleasant

17 Jul 2026

david

Self

8/10

Excellent

17 Jul 2026

kristy

Room was clean, in a great location, and the staff was very helpful. The air conditioning didn't really work, neither did the pump for the shower gel, and the conditioner was empty. Overall, a positive experience except for the room temperature.

Partner

2/10

Poor

15 Jul 2026

Michael

We stayed one night (Sat.) before our 24 day cruise. We booked at least 6 months early. They put us on the 9th floor. Music from roof top club plays music until 3 am every Friday and Saturday. We did not know that. We tried calling the front desk between 12:00 am and 12:30 am to ask about the loud music because we could not sleep at all. I waited until then, because we were in a foreign country and did not want to cause a problem. Called front desk 3 times and no one answered. Called concierges desk 3 times and no answer. When I called rooftop club they answered right away and informed us that they play until 3am. We did not get sleep that night. Manager acknowledged that they always play until 3am and could not explain why no one answered at the front desk and explained there was nothing she could do. She understood we did not get any sleep because of the music. Finally she offered 20,000 points and then finally 30,000 hotel points. I don't care about points, but she told us she could not refund even a small amount of money to us. Ran into people from the cruise that have stayed there before and they told us you have to request to stay below the 5th floor. Hotel concierge told us on the way out of the hotel it happens all the time, but nothing he can do, but will pass our concern on to management. I would like some kind of a refund, money wise for a nights lack of sleep. They put us in this room knowing full well the music was going to keep us up. No excuse for this.

Partner

10/10

Exceptional

14 Jul 2026

Cynthia

Everything was great

Family

10/10

Exceptional

14 Jul 2026

Rosemarie

The property was in a great location. The staff were welcoming, the rooms were clean and lovely. The concierge and staff were helpful and the restaurant was good. It was right in the heart if things and yet far enough away that you could enjoy the city.

Friends

10/10

Exceptional

14 Jul 2026

Cynthia

Everything was great

Family

6/10

Pleasant

12 Jul 2026

Martin

Excellent location with modern building and amenities, except that air conditioning was inadequate and temperature in the room could not be lowered, despite complaints.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Ute

Excellent hotel with helpful staff and great location. 5min walk to train station and canals. Great restaurant and helpful staff. My only complaint would be the a/c in the rooms was not very good which is unfortunate in the heat of summer.

Family

10/10

Exceptional

11 Jul 2026

Jay

Staff are very kind and helpful.

Family

10/10

Exceptional

11 Jul 2026

Amardeep Singh

Everything great

Family_with_children

8/10

Excellent

11 Jul 2026

Mark

Great spot close to everything

Partner

10/10

Exceptional

10 Jul 2026

Lauren

Highly recommend staying for wheelchair users. Really nice and helpful staff, beautiful and clean hotel in a very convenient location. Lars& his colleagues really went out of their way to help me out, they couldn’t have been lovelier.

Self

8/10

Excellent

08 Jul 2026

Rachana

Location Location Location!

Partner

10/10

Exceptional

05 Jul 2026

Claire

Hotel staff were very welcoming and helpful.
We arrived approximately half an hour early and were able to check in straight away as our room was ready.
Although the hotel is next to the station it is very quiet - you cannot hear the trains.
There is a lovely roof top bar for guest use with excellent views of the city.
Would certainly consider staying here again as excellent for onward travel being so close to the station.

Partner

4/10

Poor

04 Jul 2026

Marietta

The best thing about this hotel is the location as it is very close to the central train station.

Partner

2/10

Poor

03 Jul 2026

Jacob

Could not cancel reservation when flight was canceled

Partner

10/10

Exceptional

03 Jul 2026

margaret

Beautiful place and nicely located within walking distance to shops and tourist options

Partner

10/10

Exceptional

02 Jul 2026

Arvind

Flawless registration, clean and well stocked unit, big and comfortable bed, and close to downtown. The unit was compact compared to a typical North American room.

Friends

10/10

Exceptional

27 Jun 2026

Donna

Accommodation king bed was very good, rooftop lounge has an amazing city view.
Reception staff checkin and check out, no problems.
Breakfast buffet was plentiful and fresh.
Concierge was very helpful, arranged flat rate taxi to my river cruise ship location..
When I return to Amsterdam, I will definitely stay at Hilton DoubleTree Central Station.

Self

10/10

Exceptional

23 Jun 2026

Sharon

Very nice breakfast.
Different food areas were explained.

Partner

8/10

Excellent

21 Jun 2026

Suzanne

Did not like the fact it had resort fees when it was not a resort
The room was large and quiet
There was a grocery store close by
The train and bus station was close.
The bed was comfortable
They let us in the room early

Partner

10/10

Exceptional

21 Jun 2026

Ilaria

Very good location , very comfortable room and bed

10/10

Exceptional

21 Jun 2026

Angela

Great location right next to the centraal station. Very walkable right on the canal. Loads of restaurants nearby.

Self

8/10

Excellent

21 Jun 2026

Lance

Clean room. Staff was ok.

Partner

6/10

Pleasant

21 Jun 2026

Dustin

Great location. Very Americanized but does the job. While we were there, it was ungodly crowded - wait to times to get an elevator were long, and never anywhere open seats to sit in the lobby. Low rating mainly because our room was not ready at the promised check in time, and we had no working AC during a heat wave. We paid for an upgraded room, as were traveling with kids, which made the no working AC extra intolerable. I’d stay somewhere smaller, more local next time.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Ka Leung Gabriel

Great location, close to central station but very quiet. The room unfortunately not very clean, bits and pieces of rubbish under the bed and corner of the room. Reception was very busy and don’t find that very welcoming from the staff.

Partner

10/10

Exceptional

19 Jun 2026

Derek

We had 2 nights in Amsterdam before boarding a cruise, and this hotel was the perfect place to rest and recover from our long flight, and explore the city. The room was very clean and comfortable, and had amazingly quiet (really good soundproofing). Everything in the room was easy to use and worked great!

Partner

10/10

Exceptional

16 Jun 2026

Nora

Amazing stay at the double tree in Amsterdam! I can’t recommend this place more! Very convenient location close to the train as well as downtown. Amenities were very sufficient as well! Beautiful restaurants, beautiful room, pre check in luggage storage, comfortable bedding, and amazing staff! Our favorite part was being offered a warm chocolate chip cookie from one of the sweetest staff members ever- every time we’d walk in the door. We would giggle every time but the small things like that made our experience.

Partner

10/10

Exceptional

15 Jun 2026

Tiffany

Fantastic hotel. Staff were all super friendly and helpful. The breakfast was AMAZING, as was our lunch on day 1.
The rooftop bar was a great vibe for a quick drink before heading out, and reasonably priced.
We had the accessible room as my husband is a wheelchair user and there was plenty of space in both the room and the bathroom to navigate using his wheelchair.
Bed was super comfy. Usually struggle to sleep well on our first night in a hotel bed, but high quality pillows and a window that opened meant a great nights sleep
The hotel is ideally placed to get around all the sights and the concierge team were really helpful in suggesting pls es to eat.

Partner

6/10

Pleasant

15 Jun 2026

Helen

The service in the bar was poor each time we were in there.
There were enough staff but they did not seem to operate as a team, so everything took ages, even though it was not especially busy.

Friends_and_family Friends

8/10

Excellent

15 Jun 2026

Gavin

A great Central place to stay to visit tourist attractions. Appreciated the choc chip cookies upon arrival. When leaving we made a couple of comments to reception which were received well. 1. The cooked breakfast was cold as the plates were cold and also the food. 2. We had order drinks from the bar, the bar attendant took the order then proceeded to chat for ages with a blonde at the bar and was still talking to her after I visited the loo and STILL no drinks. We left and mentioned this to him upon leaving. Other than that the hotel was good.

Partner

10/10

Exceptional

14 Jun 2026

Philip

Excellent location in centre of town.

Partner

8/10

Excellent

12 Jun 2026

Kimberley

Good location. Walking distance to main attractions and Viking ship terminal. Room was small

Partner

8/10

Excellent

11 Jun 2026

Ray

room and bath were always clean, plenty of towels and soap shampoo etc,

Friends_and_family Family

8/10

Excellent

10 Jun 2026

derek

They’ve cleaned up the property quite a bit. The elevators are slow a couple been out of order for a long time they should fix that.
My room was fabulous with the balcony but just too many cruise ship passengers. They need to figure out a way to check in regular people instead of having to wait behind 50 very old people. The lobby is just too crowded. They need to do a pre-check-in or something. Other than that, it’s OK if you don’t mind waiting in long lines.

Friends

10/10

Exceptional

10 Jun 2026

Stuart

Location by the train station was awesome. Easy access to downtown Amsterdam and great restauarants.

Partner

8/10

Excellent

10 Jun 2026

rebecca

Excellent concierge staff, good restaurants on premise and nearby. Big rooms. Rooms were dimly lit and lacked dressers is the only complaint.
The accessible bathroom in-room was very large. Also had an adjustable bed.
Good value for what you get for the money

10/10

Exceptional

08 Jun 2026

Roger

Staff service & location were great. Room lighting very poor and shower water pressure much too low.

Partner

10/10

Exceptional

08 Jun 2026

Roger

Location & staff service was great. Lighting in rooms was very poor, as was the water pressure in the shower.

Partner

10/10

Exceptional

05 Jun 2026

Christy

The staff was so helpful and I would highly recommend this hotel.

Friends_and_family Friends

4/10

Poor

05 Jun 2026

A real shame. Not worth the money

We are normally loyal Hilton customers, preferring to stay at their hotels when we travel. We normally stay at hotels 2-3 times per month.

The room rate is £435 per night for a family room, a king size bed and two bunk beds. Location wise it’s perfect - right next to Centraal Station but that’s the best bit of the hotel.

The room was extremely dark with the only windows looking onto an internal atrium. The air conditioning makes a lot of noise but doesn’t change the actual temp below 20 degrees Celsius (despite is saying 17 on the thermostat. We tried the setting both with and without the slither of a window open.

The EDN restaurant in the ground floor is nice. The food was varied and not bad value £120 for a family of 4 including a bottle of wine.

If you wanted to sleep past 7am however forget it. The cleaning staff have their store room/office opposite our room (Room 311). Everyone who enters or exits the staff room just let the door slam shut every 5 minutes waking us up and probably the whole corridor. This has continued from 7am until 7pm, EVERY day. So much for a restful holiday.

We ordered room service on two occasions, on separate days using the online website. The order was easy with a good selection of items. You can pay with card at the time of ordering or charge the cost to your room. I paid on card both times. A lengthy investigation followed to prove I paid as the reception didn’t believe me. Be careful if you order!

Family_with_children

10/10

Exceptional

02 Jun 2026

Madhuleena

Convenient location, massive hotel, big size room and fantastic roof to bar

Friends

10/10

Exceptional

02 Jun 2026

Andy

Excellent modern hotel in central Amsterdam n five minutes walk from central train station. It’s typical American style like a Sheraton. Not a lot of charm or character. Rooms are little small but perfectly comfortable for very expensive Amsterdam. Can walk to most places of interest in under thirty minutes.
Recommend !

Partner

10/10

Exceptional

01 Jun 2026

Kelly

We stayed one night. Check in was excellent; staff were very helpful, room met all our needs. Couldn’t have asked for more.

Family

8/10

Excellent

01 Jun 2026

arlene

The concierge was helpful about where to go and what we wanted. They even called our river cruise to see if we could board early

Partner

10/10

Exceptional

01 Jun 2026

Richard

Top notch breakfast

Partner

4/10

Poor

30 May 2026

Bruce

Very dissatisfied. Room size smaller than my room on cruise ship.
A/C in room did not work no matter how we adjusted thermostat. View from room was of other hotel rooms. I have stayed in hundreds of hotels and this was very overpriced for quality of room. Checking out to get bill copy was a complete \"train wreck\". No order or directions to make check out easier. I could have done express check out, but i wanted to see my bill to be sure it was correct. As a Hilton Honors member, I could not recommend this property to others.

Friends_and_family Friends

10/10

Exceptional

28 May 2026

maria

Maravilloso hotel Gracis!!!

Friends_and_family Friends

6/10

Pleasant

27 May 2026

lynda

I was coming from a river cruise, and was told there was NO shuttle, so my choice was to pay for a taxi, or pull suitcase and carryon for 15 to 20 minutes along the river promenade. Not what I had expected.

8/10

Excellent

26 May 2026

Virginia Anne

There is a roof top bar on level 12. We stayed on level 8. The music was so loud it shook the room. They said they always have a Sunday night Party! We wanted good sleep for an international flight the next Morning. That didn't happen. The staff comped our breakfast which we DID NOT order!

Partner

8/10

Excellent

25 May 2026

Todd

The rooms were very clean and a great location in Amsterdam, Netherlands

Family

10/10

Exceptional

24 May 2026

Ruth

All good.
Some mixup about the included breakfast but sorted out.
Overall good stay.

Partner

10/10

Exceptional

24 May 2026

Carol

Perfect location

10/10

Exceptional

24 May 2026

Reed

Great central location for cruisers and if you are looking to be in the core of the city…Restaurant and all staff encountered were friendly and fun !!

Partner

10/10

Exceptional

23 May 2026

Ray

the staff was very helpful especially Sam at the EDN bar.Great stay

10/10

Exceptional

22 May 2026

Aldo

Everything was OK!

Partner

10/10

Exceptional

21 May 2026

Richard

Right in the center of town and extremely convenient to all forms of transportation, including Uber. Big difference from our last trip to Amsterdam will be walked 20,000 steps per day!

Partner

10/10

Exceptional

21 May 2026

Darryl

The staff was courteous and friendly.

Friends

8/10

Excellent

19 May 2026

Linda

Coffee maker in the room had the wrong size pucks in regular coffee - correct size was only decaffeinated !!!

8/10

Excellent

16 May 2026

Sujata

The hotel is at a great location. Our room was clean and spacious, had a fantastic view of the canal. Hotel room amenities were great. Check in was slow. When tired after a long trip the lobby could be cleaner and more welcoming with seats. The first impression of the hotel is not good but the room was quite clean and spacious. Amenities great, nice coffee shop downstairs and very close to train station.

Partner

10/10

Exceptional

16 May 2026

Allison

This hotel has very helpful and accommodating staff. The room was clean. Good location as it was within walking distance to Centraal Station (rail) and lots of trams nearby.

Partner

10/10

Exceptional

15 May 2026

Dorothy

The Doubletree was in a perfect location for Amsterdam touring. Lovely experience from the moment I arrived.

Friends

10/10

Exceptional

15 May 2026

Minh-Ha

Excellent breakfast. Location is superb. Will stay here again.

Family

8/10

Excellent

14 May 2026

stephen

Good breakfast.

Partner

10/10

Exceptional

14 May 2026

michelle

The location is excellent for walking around. The staff is very friendly and everyone speaks English.

Self

8/10

Excellent

13 May 2026

Samson

The location was excellent and front desk staff were friendly and helpful. The room was a bit small and we found it difficult to open our luggages with the one small luggage rack.

Partner

8/10

Excellent

13 May 2026

Andrew

Clean, efficient, convenient

Partner

10/10

Exceptional

12 May 2026

Thomas

Great modern hotel in a central location. Next to Centraal Station. Many locations walkable.

Family

10/10

Exceptional

10 May 2026

saima

We really enjoyed our one night stay at this hotel. The Staff was very well trained and efficient and the hotel was nice and clean! Our room was very clean and well equipped.

10/10

Exceptional

08 May 2026

gary

Great place close to the station and local bars and restaurants

Partner

10/10

Exceptional

06 May 2026

James

The doubletree is right next to the Centraal Station so easy access by train to the airport and public transportation. It was also walking distance to where my river cruise ship was docked. And walking distance to the city center. The coffee shop downstairs has a good selection of drinks and pastries. The front desk staff were very friendly. The room was modern and offered great views from the balcony. I highly recommend for any length of stay.

Self

10/10

Exceptional

04 May 2026

Juan

Great staff and service!

Partner

10/10

Exceptional

03 May 2026

Jaime

Great hotel in a convenient location

Friends

10/10

Exceptional

02 May 2026

Claudia J

Excellent breakfast with many options, staff always available for any questions or requests, very comfortable bed and pillows, clean rooms, fast elevators, convenient location, good snacks and drinks in lobby shop. For a similar price, was much better experience than the nearby Ibis hotel.

Partner

10/10

Exceptional

02 May 2026

Bilal

Great breakfast with helpful nature of staff even at busy hours

Partner

10/10

Exceptional

30 Apr 2026

Rubelio

Great location when your plan is move around AMS nearby cities

Partner

10/10

Exceptional

30 Apr 2026

Amarjyot

A great location to everything. A great spread for breakfast

Friends

10/10

Exceptional

28 Apr 2026

Kathya

This hotel is very conveniently located next to public transportation and Central Station. The staff was great and the room was clean. The restaurant on the top floor had delicious drinks and oysters.

Self

10/10

Exceptional

28 Apr 2026

HungLing

It’s really nice hotel, clean and good location would definitely recommend it.

Family_with_children

8/10

Excellent

28 Apr 2026

Nicola

Room was clean and simple. Not very big but space for two singles and a small bathroom with a shower. Recommend including breakfast. Large buffet plus menu items. Great service.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

HELEN

Great location , close to Centraal station.
Staff were extremely helpful.
Room was clean, lighting a little dim.
Breakfast excellent .

Partner

6/10

Pleasant

26 Apr 2026

Ysobel

The room was immaculately clean but there were some issues.