Name: Alsterblick
Address: Schwanenwik, 30, Hamburg, 22087, DE

10/10

Exceptional

29 Jul 2026

Andranik

Breakfast exselend

10/10

Exceptional

13 Jun 2026

Sepideh

Nice , Cozy hotel

Clean

Great breakfast , excellent location

Great rooms

10/10

Exceptional

27 Apr 2026

Kieran

This is a lovely hotel. Great location if you want a quieter neighbourhood but with good places to eat within 5 mins. Breakfast is awesome. Staff were super helpful. Loved staying here.

Self

10/10

Exceptional

31 Dec 2025

Sharon

Lovely clean room and excellent breakfast

6/10

Pleasant

21 Dec 2025

Eva

Noisy from the road and noisy inside, can hear every step and word. Fridge in the room is not on so everything is warm! Great shower though.

Leisure Family

8/10

Excellent

22 Oct 2025

Vendula

Very nice but small fakt, was hoping for something buffer And with the lakem view...
But all od the staff very nice and jinde!!:)

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

victor m

Nice Hotel

Nice Hotel

Friends_and_family Family

2/10

Poor

18 Jul 2025

Verified traveler

Horrible - Bauarbeiten fangen um 7 Uhr an.

Eine Baustelle direct vorm Hotel. Die Bauarbeiter fingen punk 7 Uhr morgens an zu arbeiten. Hätten wir das gewusst hätten wir nie dieses Hotel gebucht! Dazu kam das es so heiss war und es weder eine Klima anlage oder einen Fan gab. Dadurch mussten wir mit dem Fenster offen schlafen wodurch wir natürlich alles draußen hörten angefangen mit dem Hauptverkehr der um 5 Uhr morgens los ging. Auch mit Fenster zu war die Baustelle zu hören. Der Boden, die Türen, alles knirschte und war alt so das wenn einer Aufstand, der andere sofort wach wurde. Die Alster kann man kaum sehen durch die Riesen Baume.

Partner

8/10

Excellent

29 Apr 2025

JAY

Beautiful hotel, poor service

Front desk and breakfast service was quite rude and dismissive.

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

Geoffrey Allison

An excellent hotel with great breakfast and good size rooms. Staff always helpful and efficient.

Leisure Self

8/10

Excellent

10 Oct 2024

Everett

Lovely older building. High ceilings and great detains. With older building noise travels easily (to be expected)

Leisure Partner

6/10

Pleasant

09 Sep 2024

Siobhan

The hotel was aesthetically beautiful but it was incredible loud. Likely because of it being a listed building with wooden floors. The people or person in the room above mine stopped around so I had to sleep with earplugs in. Breakfast was good nice but nothing outstanding about it. The coffee was terrible

Self

10/10

Exceptional

31 Jul 2024

Glenndon

A lovely property and great experience. Go for a lake view, if you can. Well worth a little extra. Lovely breakfast. Friendly, efficient staff

Leisure Self

10/10

Exceptional

26 Jul 2024

Anna

The suite was a great size for our family of 4 (kids aged 11 and 14). There is a sun room off the main bedroom with a good size pullout sofa bed, big enough for the two kids to share, and it was nice that the kids had a separate room and space for there things. Bathroom was very large as well. I wish there was AC as it got very stuffy in the room (the cleaners kept shutting the windows), but fortunately there were lots of windows to let in fresh air during cooler nights. Overall, very nice choice of room for our family, and nice area to stay in with easy bus access.

Leisure Family

10/10

Exceptional

07 Jul 2024

Conrad

Lovely

Leisure Family

10/10

Exceptional

03 Jun 2024

Knut

Great Location in Hamburg

A beautiful hotel, superbly located on the beautiful Aussenalster and a short walk to center of town and all attractions. Highly recommended, will come back again.

10/10

Exceptional

17 May 2024

michelle

Very friendly and helpful staff

Leisure Family

10/10

Exceptional

13 May 2024

Eugenio

Excellent choice and wonderful experience

Big rooms, silent, close to public transport and 20 min walk to city centre, excellent breakfast and very friendly staff.

Friends_and_family Family

10/10

Exceptional

14 Oct 2022

Antonina

Sehr schön

Business

4/10

Poor

12 Sep 2022

Sabera

Rooms weren’t cleaned. No toilet paper one day. Extremely hot - no fan and no AC.
Poor replacement of coffee and tea service

Business Self

10/10

Exceptional

06 Jun 2022

Nutan

Gorgeous characterful boutique hotel

Gorgeous characterful hotel - the perfect blend of period features and modern comfort! We booked a standard double but must have been upgraded because we had an additional living room. The hotel is beautiful and has won an award for the most beautiful staircase in Hamburg. The breakfast was excellent and the service faultless. I highly recommend this hotel and would definitely stay again if I return to Hamburg.

Partner

8/10

Excellent

06 Dec 2021

Fabian

The property was very beautiful

Leisure Partner

10/10

Exceptional

19 Oct 2021

Stine

Beautiful boutique hotel

Beautiful, very spacious and clean rooms.
Located by the beautiful Alster lake.
Very nice breakfast but a bit to crowded at 9:00.

Partner

10/10

Exceptional

28 Feb 2020

Brian

Brilliant hotel

The rooms in this hotel are outstanding. They have been refurbished. Theist comfy bed I’ve slept in, in a hotel. Was superb. Only downside is the restaurant and reception isn’t upgraded yet but it’s still fab. The views over the lake are also great. I would recommend this hotel

Business

10/10

Exceptional

05 Sep 2019

Grant

Great Visit!

Great place to stay for the price. Breakfast was good. 20 min walk to lots of shops and cafes. Overall, stay was great!

10/10

Exceptional

27 Aug 2019

Verified traveler

Beautifully renovated rooms

Beautiful stay in one of the recently renovated rooms, which are fabulous. Excellent breakfast, very helpful staff. Bathrobes would be nice!!

Partner

10/10

Exceptional

09 Jul 2019

Richard

Very good

Very good, we will go back again

6/10

Pleasant

20 Jun 2019

Verified traveler

THE LOCATION WAS EXCELLENT FOR OUR PURPOSE. No. 17 and No 6 buses had stops nearby and the Metro wasn't far away

Leisure Partner

6/10

Pleasant

05 Jun 2019

Edwin

Nice hotel, wrong part of town

Nice hotel, wrong part of town

4/10

Poor

28 May 2019

Verified traveler

Umbau bei Buchung nicht ersichtlich gewesen. Nur2*

Die Fotos stimmen überhaupt nicht mit der Realität überein. Die Zimmer sind in einem sehr alten Zustand. Das Hotel war eine reine Baustelle. Der Blick aus dem Fenster war zwischen 2 Wänden wodurch das Zimmer sehr dunkel war. Mit 4 Sternen hat dies nichts zu tun. Beim Frühstück gab es keine Heißgetränke wie zb Café Latte. Lediglich nur Filtercafe.
Der Aufenthalt war nicht zufriedenstellend und hat meine Gäste die ich in das Hotel eingeladen hatte total enttäuscht. Schade

Family

8/10

Excellent

18 May 2019

Verified traveler

We had a very nice room. There was no easy way to get into the hotel a good many steps had to be climbed to get to the lobby and with women traveling alone suitcases are very heavy.

Friends_and_family Family

6/10

Pleasant

06 Apr 2019

European

Once the hotel is done with renovations this will be a beautiful property we are sure ~ until, it’s fairly rustic. The day staff is wonderful, the lake view is unbelievable, and the area is quiet/safe. If you are comfortable with rough astetics and basic ammenities, the lake access point is wonderful.

Friends_and_family Family

10/10

Exceptional

15 Jan 2019

Linnea

Beautiful rooms in historical building

Nicely renovated hotel with beautiful, big rooms. Very comfortable beds and pillows. The ongoing construction is basically finished and was not noticeable during our stay. Breakfast was good.

Partner

10/10

Exceptional

08 Dec 2018

Chris

Lovely room and the receptionists could not have been kinder or more helpful. Because the hotel is undergoing renovations the main entrance and staircase look dusty and tatty but this was more than compensated for by the very fair price that we paid for our stay.

4/10

Poor

15 Oct 2018

Verified traveler

Renovations not indicated until booking was firm!

Room was under renovation. After I confirmed the room which didn’t allow cancellation, I received an email stating the hotel was under renovation.

The room was nothing like in the pictures and I found out that the rooms shown were renovated rooms. When approached the staff, there were no new rooms left.

The room was high and there was no AC. It was warm in the evening and gets uncomfortable in the evening.

Of all the hotels I’ve stayed in Hamburg, this was one I enjoyed least.

Breakfast was ok. Location wasn’t the best. No shops nearby. Had to walk a distance.

Room floor was not very clean and was dusty presumably because it’s a hard floor without carpet.

10/10

Exceptional

08 Oct 2018

Florent

Perfect location

Room was perfect , high ceiling ,everything new on it.
Espresso caffe machine in room free of charge.
Breakfast was very good that could be compared with 5 star hotels.
Staff very friendly, ready to assist you with all questions .

Partner

10/10

Exceptional

02 Oct 2018

Henrik

Only downside was the lack of iron + iron board in the room

10/10

Exceptional

16 Sep 2018

Dick

The Hotel Alsterblick is an excellent facility with very responsive staff. We loved the location across the street from Lake Aussen-Alster. It's convenient to many excellent restaurants between the Central Train Station and the hotel. The walk around the lake (7.5 km) can't be missed.

10/10

Exceptional

17 Aug 2018

Verified traveler

Full of character on Alster

While the entire building is still in renovation (no surprise, you are warned by the hotel), the newly renovated rooms are really smart with high quality made-to-order furniture. . Some of them are really huge (I even enjoyed a free upgrade!). Location is one of the best in town and you may even find free parking spaces on the surrounding streets as well as good public transport links. (Temporary) lack of hotel facilities (bar, restaurant) are wildly compensated by the positive points above and the included in price breakfast is very good as well.

6/10

Pleasant

15 Aug 2018

Ina

The hotel is beautiful, well it will be in future. Nowadays they are making maintenance work, so that the view is very poor, it’s loud, it’s not comfy at all. Specially they forgot to put a proper curtain on the bathroom window, as the workers can totally see you. Wait until the work is completed to visit the hotel, otherwise you will regret your stay in Hamburg,

10/10

Exceptional

05 Jul 2018

Marlene

Nice hotel while we explored the city

We enjoyed the cleanliness of the room. The staff was very accommodating and very professional and helpful. Also we had local TV so we could watch the World Cup in the room versus in the Pub so that was nice for us!

6/10

Pleasant

27 Jun 2018

sylvia

average place

It appears that British guests are not entitled to the same level of care. Annoying that we had to clear our own plates at breakfast

Partner

10/10

Exceptional

11 Jun 2018

Verified traveler

Nice small, quiet hotel. Room was well equipped.

2/10

Poor

28 Feb 2018

Knud

I was very surprised that the room did not look like the one advertised in the picture and on the web.
The entire hotel was under construction and looked terrible. I received an e-mail after I had booked the hotel saying that they apologize for any inconvenience, but I had not idea at all about the extent of the construction and the age of the building and the appearance.
I should have been advised right away of the extent of the construction, so that I could have chosen another hotel.

Family

10/10

Exceptional

10 Feb 2018

Tijen & Tugrul

Lovely hotel across the street from Lake Alster

Parts of the hotel is under construction for renovation and we had been previously informed about this.
The 3rd floor, where we stayed, had already been completely renewed. We enjoyed the comfortable, warm room. The staff were very friendly and warm. The breakfast was very satisfying. Overall, it was a very pleasant experience..

6/10

Pleasant

18 Dec 2017

Verified traveler

Nice hotel. Very accomodating. Clean and Friendly

Clean and tidy. Small rooms but all you need and have your own bathroom which is a plus. Staff very helpful and friendly. Breakfast was very good. Very reasonabley priced. Quaint.

6/10

Pleasant

18 Oct 2016

Makuli

Hotel Alster

Staff is friendly, but construction ruins stay, to find parking is a fight, not very clean, breakfast buffet is good but room is small so no privacy as tables are close to each other, location is nice, next to park and Alster River, but beware of bumps, beautiful city being ruined by graffiti...

10/10

Exceptional

29 Sep 2016

Michael

Clean, lovely breakfast and friendly staff.

I arrived late, but the staff were great. The room was beautiful and the 1930's elevator was amazing in my view. The restaurant below the Hotel was gorgeous. It had a real rustic feel and a trendy vibe.

8/10

Excellent

09 Jul 2016

B M

Great hotel

The 20m2 rooms are quite small, little space for a large suitcase and small bath. On my second stay I got a free upgrade to a larger room with couch and bathtub, which was fantastic! great high ceilings and good breakfast.

8/10

Excellent

23 Nov 2015

Verified traveler

Friendly, Stylish hotel !

Super friendly team at Hotel Alsterblick . Very welcoming . Hotel has a nice style and nice neighborhood . Only thing negative to mention that I thought the walls are too thin and it seems a bit noisy .

10/10

Exceptional

12 Nov 2015

Verified traveler

Excellent hotel in stylish neighbourhood

This was a great hotel with helpful, friendly staff. The room was spacious and spotlessly clean, with a balcony offering a view over the lake. The buffet breakfast was varied and plentiful.

6/10

Pleasant

29 Aug 2015

M3M

Great location/building, disappointing service

The location of the hotel is lovely, right on the lake, and the building beautiful. My room was large, well appointed, with period features and very clean. I loved the old lift, still at its 1910 state!
However the service was disappointing in several ways. The reception staff was not the friendliest, and one one occasion I was ignored for 10 minutes, without even a glance or a \"I'm sorry, I will be with you shortly\".
I filled the form in the room requesting for extra amenities, I received only 2 out of 3 of them.
Breakfast started at 7 (already it's quite a late start, especially if one has business appointments) but actually the buffet was never fully ready before 7.10-7.15.....so I had breakfast every day accompanied by the noise and bother of the buffet being sorted, and having to get up multiple times to fetch the various items arriving late.
Definitely a bit shoddy for a 4-star hotel of that price.
All in all, definitely above average, but not up to expectations

6/10

Pleasant

25 Jul 2015

Verified traveler

Comfortable

The hotel was in a lovely setting, close to restaurants and bars and with a good view of the lake. When I stayed it was for a business trip but the restaurant was closed for a summer break which was a bit inconvenient

8/10

Excellent

24 Dec 2014

Sara

Lovely hotel on the Alster

We booked this hotel for short break in Hamburg and wanted to stay fairly central but still have a nice view. The location is great - the bus stop is a few minutes walk but a 20 minute stroll along the Alster also gets you right into the city centre.

The hotel room was comfortable and quiet and a nice mix between the older tradition building and modern fixtures and fittings. The room wasn't overly spacious but was more than adequate for a short break. Breakfast was good with an adequate range of foods available including some vary pretty and delicious cupcakes.

The only reason we didn't give the hotel a 5 rating was due to the fact that when we arrived the man on the desk although friendly was not a regular member of staff and after getting me to fill in the form simply gave us the key and told us to go to the third floor. The hotel as an old fashioned still lift with a key to operate and it would have been nice to be given some help. The receptionist on check out also was not overly friendly - I would have expected to be asked if everything was ok or something rather than simply handed the bill. Language was not a problem as I speak fluent German.

Another small issue we had was that the bar/bistro was closed on Saturday due to a party and there was therefore nowhere for us to enjoy a drink before going out which we would have liked to do as we were meeting friends at the hotel for dinner.

6/10

Pleasant

19 Nov 2014

Verified traveler

Good price, interesting style

Big rooms, old high ceiling style, renovated quite nicely but don't expect any luxury. Good breakfast included.

Partner

8/10

Excellent

21 Oct 2014

Tim

Pit Stop

This is a very nice hotel with really good staff. The room was fantastic, it was very spacious and immaculate. Very nice modern bathroom too. The breakfast in the morning was of a high standard. We really did enjoy our night in this hotel. The only drawback is no guaranteed parking. That really is the only negative thing I can say about this hotel.

10/10

Exceptional

16 Aug 2014

Ann

Location excellent Great atmoshphere

This hotel is in a beautiful location at the edge of the lake.
Transport to City Centre a few minutes round the corner.

As well as mini bar and snacks the hotel also provided kettle and tea/coffee -a first for any of our stays in Europe
Staff couldn't have been more friendly/ helpful.

Our safe malfunctioned and was fixed striaght away.

Would definitely recommend this .notel to any visitor to Hamburg

My husband was particularly enamoured by the lift

10/10

Exceptional

13 Jul 2014

Lennart & Maryanne

Excellent Italian restaurant in house

Good value for money

8/10

Excellent

14 Jun 2014

Verified traveler

A noble place a bit far from downtown

A great place, if you don't need to be right in the middle of downtown -- walkable or bikable to the city center, but a bit far. We loved staying there; the breakfast was great, and the staff are fantastic.

10/10

Exceptional

09 Apr 2014

Monjit

Nice hotel near the lake.

1910 make lift adds to the character of the hotel. Proximity to public transport system (train stations) is an issue, else a great place. Go for it!!

10/10

Exceptional

20 Sep 2013

Rodolfo

Overall Great Hotel

Our stay at the Alsterblick was overall great. We had a great room even though it did not have a view of the lake. Staff at the reception were very friendly, above standard for a German hotel! The hotel was also in a great location, just in front of the Alster lake so you had great views, places to walk, run. It was near a bus stop but we decided to take a nice 20 minute walk to the city center. As the cherry on the cake, the breakfast was fantastic.

Family

10/10

Exceptional

26 Feb 2012

Verified traveler

Highly recommended.

Really nice hotel with original, authentic features. Very friendly and helpful staff. greta location opposite the lake. I would highly recommend this hotel.

6/10

Pleasant

19 Sep 2011

Howard

Not four star for me

Bedroom was very small with tiny shower room built into the room. No kettle provided in the room and I had to go and ask for one. Quilt cover provided was too small for the bed and had to go and ask for another. Service received on these occasions not as good as it should have been. Breakfast was limited in scope but what there was was good quality. Quite a long walk to the city but I knew this when I booked.

10/10

Exceptional

25 Jul 2011

Julie

Quaint little hotel

What a beautiful little hotel, very quaint. We had an old fashioned stove in our room, must origionally have been part of an appartment kitchen and our flooring was mosaic, shame the bed covered some of it. The lift was out of an old fashioned movie and features were lovely, eg. stained glass, iron work, tiled flooring, ceilings.
Staff were friendly and welcoming. Breakfast offers great selection.
Only disappointments were lack of access to any gym facilities, which were included in expedia description (but running along the Alster is very popular, at all hours) and information on trips and tours, again stated in hotel decription, we were referred to central station for everything when we could have just walked up the road.

Partner

8/10

Excellent

17 May 2010

Stephen

Location, location, location

We can't really fault the hotel itself. We took one of the \"deluxe\" rooms so cannot comment on the \"standard\" accommodation (all of which had sold out by the time we booked). Our room was quite impressive - very large room with seating area, high ceiling, large bathroom and a large balcony overlooking the lake (albeit over main road and through the trees). Good if not \"over the top\" breakfast buffet. Only two minor issues - at times the hotel seemed a little short-staffed, and the safe in our room malfunctioned during our stay (though it was replaced promptly).

Our main issue (and there's nothing that can be done about this) was with the location of the hotel. It's by the lake and in a decent area, but it is a good mile and more from the centre of town (and on the \"wrong\" side of town from the point of view of most of the obvious tourist attractions). It is too far to walk into town consistently, but the nearest underground is also about a 10 minute walk (in the wrong direction) though there is a bus route somewhat nearer. The travelling to and fro does take a bit of a chunk out of the day.

Partner

10/10

Exceptional

05 May 2010

Sam

Charming

Hotel Alsterblick was perfectly situated in a beautiful neighborhood, just across the street from the lake. Staff was pleasant and helpful, and we especially appreciated the gentleman on duty the morning we left, who prepared a lovely breakfast for us -- at 4:30 AM! That was above and beyond expectation, and very much enjoyed.

Family

4/10

Poor

24 Oct 2009

C

We dont recommend the hotel to non-German speaking guests

We were not impressed with the service of the hotel. I booked the hotel because it is next to the lake & was expecting a view of it but what we've got was a basement room with not much view. The staff, although were friendly & professional, couldnt speak/understand much English. Housekeeping was not impressive with. 1st morning after we arrived, the mugs we used the night before were not washed and replaced. 2nd morning we had no mugs!! and had to go & get some at the reception. We dont recommend this hotel to potential visitors who dont speak German.

10/10

Exceptional

05 Aug 2009

d

Very comfortable stay

The rom was large, airy and very clean. The beds were fine. They allowed our dog, Morrie, to be with us and he was very content with the room.

10/10

Exceptional

29 Jul 2026

Marvin

Der Bacon im Frühstück war leider viel zu salzig. Das restliche Frühstück war sehr gut.

8/10

Excellent

28 Jul 2026

Blanche

Fördelar: väldigt vackert hotell, stora rum, trevligt område.
Nackdelar: frukostutbudet var en aning begränsat och utrymmet inte riktigt dimensionerat för antalet gäster som åt samtidigt. Mycket var slut och man fick köa en hel del. Men det finns gott om bra caféer i området om man vill ha alternativ.
Skulle välja detta hotell igen om vi kommer tillbaka till Hamburg.

10/10

Exceptional

26 Jul 2026

Ellen

Sehr zuvorkommendes Personal, schöne und individuelle Zimmer, ruhige Atmosphäre, Zimmer zur Alster mit schönem Ausblick, wenngleich durch befahrene Straße mit geöffnetem Fenster nachts etwas laut.
Bin schon zum zweiten Mal hier gewesen und komme gerne wieder.

10/10

Exceptional

04 Jul 2026

Jürgen

Hotel direkt an der Außenalster mit gutem Frühstück

Partner

10/10

Exceptional

09 Jun 2026

Adrian

Das Frühstück ist sehr lecker. Alles Bio unf frisch. Bitte behaltet das so bei. Die Mitarbeitenden sind sehr freundlich und herzlich. Wir kommen immer wieder gerne hierher sobald wir in Hamburg sind.

Partner

10/10

Exceptional

21 May 2026

Nicole

Hat mir SEHR gut gefallen! Lage, Kommunikation, Zimmer - ALLES!

Self

10/10

Exceptional

12 May 2026

Andreas

Das war eines der schönsten Hotelzimmer, die wir hatten. Die Nähe zur Alster ist super das Personal war sehr freundlich.

Partner

10/10

Exceptional

03 May 2026

Eddy

Sehr angenehmer Aufenthalt mit geringem Verbesserungspotenzial.

Wir haben unseren Aufenthalt in diesem Hotel sehr genossen. Das Zimmer war wirklich wunderschön und stilvoll eingerichtet – man fühlte sich sofort wohl. Besonders hervorheben möchten wir das Personal, das durchweg freundlich, zuvorkommend und hilfsbereit war.

Das Frühstück war in Ordnung und bot eine solide Auswahl, könnte jedoch gerne etwas moderner und abwechslungsreicher gestaltet werden. Die Lage des Hotels ist sehr gut – die Umgebung ist bequem mit öffentlichen Verkehrsmitteln erreichbar, was äußerst praktisch ist.

Insgesamt eine klare Empfehlung, mit einem kleinen Stern Abzug für das Frühstück. Wir kommen gerne wieder!

Partner

10/10

Exceptional

22 Apr 2026

Sophia

Leider hatten wir ein Zimmer im Souterrain und haben dies nicht vorher gelesen. Das Zimmer an sich war toll aber der Ausblick auf die Hauswand und dass man dadurch das Fenster nicht gänzlich öffnen wollte, war schade.

Partner

8/10

Excellent

12 Apr 2026

Birgitte Brage

Dejligt værelse med god plads. God beliggenhed

Partner

10/10

Exceptional

09 Apr 2026

Nermin

Sehr schönes gemütliches Hotel

10/10

Exceptional

22 Jan 2026

Priyesh

Vielen lieben Dank! Gerne wieder. Ich hatte einen Sonderwunsch, ich habe einen Blumenstrauß vorbestellt, alles hat super geklappt und er der war wunderschön.
Lieben Gruß
Priyesh Solanki

Leisure Partner

2/10

Poor

10 Dec 2025

Anna

ich schreibe Ihnen, weil ich über meinen Aufenthalt in Ihrem Hotel tief enttäuscht bin – und das, obwohl Ihr Haus wunderschön ist und eigentlich genau meinen Erwartungen entsprochen hätte.

Der Vorfall an der Rezeption am 8. Dezember, als ich gegen 11:00 Uhr eingecheckt habe, hat meinen gesamten Aufenthalt überschattet. Der zu dieser Zeit diensthabende Mitarbeiter nannte mir beim Chech in einen Betrag von 512 Euro, obwohl meine Rechnung eindeutig 412 Euro betrug – und diesen Betrag hatte ich bereits in bar bezahlt.

Nur weil ich die Rechnung selbst kontrolliert habe, ist dieser Unterschied aufgefallen. Ich musste zurück zur Rezeption gehen, um mir die zu viel geforderte Summe zurückgeben zu lassen.
Ganz ehrlich: So etwas sollte in einem Hotel Ihres Niveaus niemals passieren.

Ich bin nicht nur verärgert, sondern wirklich maßlos enttäuscht. Als Gast möchte ich mich sicher fühlen und darauf vertrauen können, dass korrekt abgerechnet wird. Stattdessen hatte ich das Gefühl, dass man versucht hat, mir 100 Euro zusätzlich abzuverlangen. Das ist für mich völlig unverständlich und absolut inakzeptabel.

Ich bitte Sie dringend, den Vorfall zu prüfen. Sie können anhand des Datums und der Uhrzeit leicht nachvollziehen, welcher Mitarbeiter zu diesem Zeitpunkt im Dienst war.

Business

6/10

Pleasant

30 Nov 2025

Rasmus

Et virkeligt flot klassisk hotel der emmer af historie som passer unikt til de flotte omgivelser ved søen. Mit værelse havde enormt højt til loftet med flotte stuklister. Personalet virkede dog ved indtjekning reserverede og ikke særligt imødekommende. Nabobygningen til indgangspartiet til parkeringsanlægget som vi blev tilbudt at holde var ved at blive revet ned og virkede utrygt. Da vi derfor ikke ville bruge det fik vi annulleret ekstra betaling for dette, men uden ekstra beklagelse eller lign. Alt i alt virkeligt flot hotel der med en skærpet kundefokus kunne være en fantastisk oplevelse.

Business

10/10

Exceptional

31 Oct 2025

Kai Dieter

Ottima posizione, bel quartiere , colazione ottima e personale gentilissimo

Leisure Partner

10/10

Exceptional

30 Oct 2025

Susanne

Sehr schönes Zimmer, gemütliche Betten, tolles Design, leckeres Frühstück, immer alles da, so liebes Team, einfach super! Die Alsternähe ist wunderbar. Wir kommen wieder!

Leisure Partner

10/10

Exceptional

29 Oct 2025

Susanne

Super Team, superfreundliche Rezeption 1A, Frühstück alles was man braucht & lecker, superschönes Zimmer, Spazierengehen an der Alster 👍 Wir kommen immer wieder 😃

Leisure Partner

10/10

Exceptional

23 Oct 2025

Manuela

Zimmer sauber und geräumig ...einfach top.
Personal sehr hilfsbereit. Tolles Frühstück mit viel Auswahl. Direkt an der Alster gelegen!

Leisure Partner

8/10

Excellent

19 Oct 2025

Justin

Leider sind die Zimmer sehr hellhörig, wer einen nicht ganz so tiefen Schlaf hat ist hier falsch. Der Rest ist preislich top

Leisure Partner

10/10

Exceptional

16 Sep 2025

Stephan

Top

Leisure Partner

10/10

Exceptional

30 Aug 2025

Stefan

Stylish and elegant boutique hotel in a premium location facing Außenalster water front.

Leisure Partner

8/10

Excellent

29 Aug 2025

Kerim

Keine Klimaanlage, Gebäude sehr alt, Badezimmer zu klein. Service und Sauberkeit ist gut. Frühstück und Garage auch gut. Lage direkt an der Alster. U/S-Bahn muss man schon ca. 10 Minuten laufen.

Partner

10/10

Exceptional

10 Aug 2025

Klaus

Everything Great!

Leisure Partner

6/10

Pleasant

08 Aug 2025

Gerald

Lækkert hotel, men hold dig væk fra 3. Sal.

Dejligt værelse i en smuk, historisk bygning. Vi valgte en standard værelse denne gang og fik et værelse på 3. Sal. Det var lille, men velindrettet. Desværre var sengen placeret lige op ad naboværelsets badeværelse, så vi kunne høre alt derindefra. Både aftentoilette, nattisseri og 4 personer, som gik i bad og snakkede fra kl 7 næste morgen. Der var ellers stille, da værelset vendte mod gården, men vi fik ikke meget nattesøvn.
Morgenmadsbuffeten var lækker, men der vsr helt utrolig mange mennesker på alt for lidt plads, så vi opgav at spise.

Partner

8/10

Excellent

03 Aug 2025

Erik

Great place, cozy feeling

Very nice rooms. Excellent location. Great breakfast. The only setback was that is became a bit warm without air conditioning (it was 35 degrees C outside when we were there in the beginning of July.

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Beatrix

Sehr angenehm freundlich ,tolles Frühstück, schönes Zimmer gute Matratze rundum zufrieden!Lage auch top

Leisure Family

10/10

Exceptional

14 Jul 2025

Susanne

Super nette Rezeptionistin, tolles Zimmer, schönes Frühstück, wir kommen immer wieder!

Leisure Partner

10/10

Exceptional

07 Jun 2025

Ulrika

Semesterresa med många och långa promenader runt vackra Alster.

Partner

10/10

Exceptional

28 Apr 2025

Birgitte

Vi storkoste oss på det

Partner

10/10

Exceptional

27 Apr 2025

Dorte Ehlers

Dejlig

Dejligt hotel. Skønt grønt område ved søen, meget tæt på bus og ubahn.
Flotte værelser og lækker morgenmad

Friends_and_family Family

8/10

Excellent

26 Apr 2025

Nicola

Sehr schöne Zimmer im Altbau

10/10

Exceptional

15 Apr 2025

Steffen

Rigtigt hyggeligt hotel i gå-afstand fra centrum

Meget hyggeligt nyrenoveret hotel ned til Alstersøen.
Store rummelige værelser. Super venlig betjening med lækker morgenbuffet med de bedste varer.
Vi kommer helt sikkert tilbage igen !

Partner