Name: B&B HOTEL Hamburg-Hbf
Address: Ellmenreichstraße, 20, Hamburg, 20099, DE

10/10

Exceptional

28 Jun 2026

Jennifer

Had a comfortable stay but there's no air con. Normally I can't imagine it matters but we're having a heat wave.

Partner

10/10

Exceptional

25 Feb 2026

Sarah

Well appointed spacious room, comfortable bed, clean and friendly. Excellent breakfast!

Family_with_children

4/10

Poor

09 Sep 2025

Eric

Noisy at night. Roaming loud small groups of middle eastern men. Toward HBF and alster ok/ nicer, other directions dubious. I slept very little here. Not hotel's fault.

Self

8/10

Excellent

16 Aug 2025

Michael

Central location. Compact rooms

Business_and_leisure Self

8/10

Excellent

03 Aug 2025

Verified traveler

I stayed in this hotel serval years ago under different name, the hotel has been deteriorating quite a bit. Good location right next to the train station, and many restaurants and bars near by.

Business

8/10

Excellent

30 May 2025

Ira

Good

10/10

Exceptional

24 Apr 2025

David

Great location. Near the train station but away from the noise. Also close to a lively square with restaurants and bars. Room was spotless and silent. Just what I needed.

10/10

Exceptional

04 Mar 2025

Graeme

A clean property which, in my room, suffered from many marks on the wall where previous guests had been careless with baggage. Nonetheless the room was clean and very quiet. The bathroom was also very clean,it was very small but everything worked as it should. Breakfast spread was fine. The hotel is a very short walk from Hamburg railway station and there are a number of bars and restaurants nearby. Perfect for a short stay and remarkably good value.

Leisure Self

8/10

Excellent

20 Feb 2025

Ian

Perfectly located for railway station, room was really basic but clean, plenty of places to eat near by

Leisure Self

10/10

Exceptional

14 Oct 2024

Bertan

Excellent

Leisure Family

8/10

Excellent

12 Jul 2024

William

I was in Hamburg mainly to get a flight so this hotel is well positioned near the main station. It was simple, comfortable and pleasant.

Self

10/10

Exceptional

10 Jul 2024

Luis Fabiano

Nice stay. Room is spacious and clean. Location is good, close to the central station. I recommend 100%

Friends_and_family Family

6/10

Pleasant

07 Jul 2024

Gerry

city hotel near central station. Small bedroom with only a skylight. Clean, friendly staff.

Self

8/10

Excellent

18 Jun 2024

Sara

The location was wonderful. Easy to navigate and a lot in the location. Check in staff was helpful and accommodating.

Leisure Family

6/10

Pleasant

05 Jun 2024

Verified traveler

Great location but it was hot (no A/C) and the drunk guys in the run down apartments across the street kept yelling all night so we had to keep the windows closed. Otherwise it was pretty nice.

Friends_and_family Family

8/10

Excellent

04 Jun 2024

Abdelilah

The staff was good in particular the person who checked me in (Anthony) made life very easy for me and he was very professional.

Business Self

6/10

Pleasant

28 May 2024

L

Very noisy, no aircon but great location

Location of the hotel is excellent, however there was no aircon in the room. This would force you to keep one of the windows open, but this wouldn't let you sleep due to constant excessive noise.

Partner

6/10

Pleasant

04 Feb 2024

Sally

The hotel is so nice but basic stuff are missed from the room like a kettle and slippers

Leisure Self

10/10

Exceptional

28 Nov 2023

Dale

I loved the boutique style of this hotel. The staff were friendly and provided help without question. The buffet in the morning was very satisfying as well.

Leisure Self

10/10

Exceptional

11 Nov 2023

Randall

Staff was friendly and allowed me to store my bag prior to checkin.

Leisure Self

8/10

Excellent

21 Oct 2023

Stephen

Made an error in booking one night short. Added the extra night. It was cumbersome dealing with the front desk to make an adjustment for the extra night and not have to change room of same type.

Leisure Self

8/10

Excellent

27 May 2023

Seng Teck

Nice big room for two, though there is a palpable stench from the shower plumbing which couldn’t be removed.

10/10

Exceptional

16 Feb 2023

John

Nice hotel, but two problems
1. The name of the hotel is not shown on the outside of the property - as such, it was difficult to locate
2. The drain in the bathroom shower appeared to be slow at clearing leave a stale odour

Self

6/10

Pleasant

03 Feb 2023

Holly

Very convenient for the train station, but the area immediately around the hotel was a little bit rough. The room was clean and comfortable but quite basic (no air con or kettle). Walking distance of lots of nice bars and restaurants in the St George area.

Leisure Partner

6/10

Pleasant

14 Mar 2022

David

Nice room, shame about the rest of it

The location near the central station was excellent and being down a side street I hoped that would mean less noise from outside but I was wrong. There is no air conditioning so we needed the windows open at night. As we were on the first floor, that meant a lot of noise from people all night. I mean A LOT of screaming, shouting drunks. I hardly slept the whole time we were there. The room is very comfortable, modern and spacious but there was a complete lack of any amenities. No way to make a coffee, no glass to use in the bathroom, no telephone to call reception, no extra pillows or blankets, no water or minibar, etc. There is also no restaurant or bar in the hotel so if you fid yourself thirsty or hungry, too bad. And, Im sorry to say but the staff on Front Desk are not friendly. Its a shame because the room is decorated beautifully and the location is great but the noise and ack of amenities mean I would not stay here again.

Partner

10/10

Exceptional

29 Jan 2022

Birgit

Very good value for money, great location for a short stay. Stylish room.

Leisure Partner

8/10

Excellent

08 Jan 2022

Hoa

Room very cleaned good service.

Leisure Partner

8/10

Excellent

20 Oct 2021

Nihal

Average experience

Steps away from hauptbahnhoff, room were okey but the toilet was so so small. Someone fat coul barely use shower as it is square shaped and extremely small. There is no room service, so that there is no phone available in the room. Unfortunately there were no slippers which was a total disappointment for me. Besides, one night i went downstairs to get some water, however, they told me that they do not have still water. I dont know what to say. The front office team was polite in general but wont gonna stay there again.

Friends_and_family Friends

10/10

Exceptional

29 Sep 2021

LIOR

Very nice design hotel but very Simple as well - no coffee maker in the room. The room I got was smaller then showing in the pics and they upgraded me for free. It will be a good idea to update the rooms pics in Expedia so it will answer the expectations.
Other then that - all was great

Leisure Self

10/10

Exceptional

08 Jul 2021

John

LOVE this hotel

Fabulous experience and wonderfully priced. We absolutely loved our stay in this hotel. My partner had to work and there was a large desk in our room where he was able to get his work done. The service was great and the hotel was modern and clean. We would stay here again in a heartbeat!

Partner

6/10

Pleasant

24 Aug 2020

Charles

Boutique or not ?

Great location from the main train station. Bed not that comfortable, and pillow not the best quality too.
Nice new bathroom, room was very small.
A one time experience.

Self

8/10

Excellent

22 Jul 2020

David

Comfortable, if small, rooms and a convenient location most other facilities (e.g. breakfast) were suspended because of COVID rules when I visited, but I’d go there again.

10/10

Exceptional

07 Mar 2020

Verified traveler

Really nice hotel in Hamburg ! I will visit again for sure

Leisure Family

10/10

Exceptional

07 Feb 2020

Karla

Perfect place to stay in Hamburg.

The hotel is in a perfect location to train station and for walking around the city or catching public transportation. Our room was excellent. The best part the price was very reasonable.

Friends_and_family Family

8/10

Excellent

20 Dec 2019

Verified traveler

Lovely room. Central location. Great breakfast. Could do with more drinking water in the room. There was also only one glass for two occupants.

Leisure Family

8/10

Excellent

16 Dec 2019

ilan

מלון בסדר, חדרים מעט קטנים במיוחד מקלחת צפופה, כל השאר בסדר, העיצוב טוב, הנקיון טוב, מיקום טוב יחסית למחיר כמובן
ממליץ למי שלא רוצה לשלם יותר מידי ובעיקר אם אתם לבד, לזוגות ממליץ לחפש
חדרים גדולים יותר, זה מעט צפוף לשניים

Self

8/10

Excellent

07 Nov 2019

Tiff

The room is very small but clean and new. The location of the hotel is very convenient! Overall the hotel is good but a bit overpriced.

Leisure Self

8/10

Excellent

19 Oct 2019

Verified traveler

Room was excellent, breakfast variety not great, took breakfast at the Hilton instead

Business

8/10

Excellent

16 Oct 2019

Verified traveler

The property is in an excellent position near Hamburgs main Rail station. Rooms are small so the 3 nights we stayed would be a maximum, if you had large luggage I would suggest the larger triple room. It is a great place though, I would stay again in the winter, but summertime would be too hot as the rooms have no AC so it would be a bit harsh.
Happy to recommend for a short break and the staff were very good

Leisure Partner

10/10

Exceptional

14 Oct 2019

Pinelopi

comfortable hotel near the HAM central station

comfortable hotel if you need to be ner the HAM central station

Business

6/10

Pleasant

28 Sep 2019

Verified traveler

Staff leave a lot to be desired, not the room in the initial booking, limited room facilities.

Business Self

10/10

Exceptional

04 Sep 2019

Elaine

Great Location

Lovely hotel, very close to Hamburg central train station.
Staff were lovely and very helpful.
Luggage storage available - perfect as we arrived early morning but we're able to leave luggage and start exploring before booking in.
Our room for 3 was spacious, double bed and bed settee but we were not on top of each other. Lovely decor.
Only fault....does not have air con...
We arrived in a mini heatwave..having windows open did mean it was noisy.

Family

8/10

Excellent

26 Aug 2019

Shakti

good location

very good location , just in downtown centre , transportation within reach , clean , friendly staff

Friends_and_family Family

10/10

Exceptional

17 Aug 2019

Verified traveler

Very clean. Great service from staff. Location is excellent

2/10

Poor

30 Jul 2019

Verified traveler

Worthless hotel

Staff don't know their job. Five times their Ecard for the room was not working. I had to do up and down. They charge extra for the water more than the price they have fixed. On asking receipt they were reluctant to give and I had to chase them for it and next day they came up with receipt, depicting less amount. And they returned amount which they took initially. Room was very uncomfortable. Internet was not working. For every problem they had only word to say \"its a technical issue\". I asked them to clarify how charging extra money is technical issue. They were all speechless.

10/10

Exceptional

26 Jul 2019

YING XIN

Everything was perfect!

Friends_and_family Family

8/10

Excellent

23 Jun 2019

Philippe

Nice hotel in a not so nice neighborhood

Not great neghborhood, but the hotel is ideally located close to the Hauptbahnhof. Convenient when you have business to attend to in the city and in the Hamburg region. Minimum comfort at the hotel, but it's OK when you are traveling for work.

10/10

Exceptional

29 Apr 2019

Elliott

clean and modern, close to the train station and everything was easily accessible

Leisure Friends

8/10

Excellent

16 Apr 2019

Verified traveler

Convenient, good value.

Well located near main station, hotel was very convenient. I had a single room, which was compact but we'll designed. I had a comfortable night's sleep.

10/10

Exceptional

04 Mar 2019

Verified traveler

This was a fantastic location and an excellent budget hotel. Room was very spacious.

Leisure Friends

4/10

Poor

27 Feb 2019

Verified traveler

Great location for station and central city.

Booked two rooms - one was great the other one awful: the bathroom in our room was so small you had to squeeze past the door to get in. You couldn't bend over in the shower (forget shaving your legs!). It was ridiculous!! Such bad design in a lovely, modern hotel. Be careful when you book!!!

Friends_and_family Family

8/10

Excellent

25 Jan 2019

Verified traveler

The hotel is in a great location. Room was very clean & well presented.

Things to improve:
- tv didn’t work. No one sorted that in the entire time we were there
- being charged 5 euros for water that you would usually expect to be in the room anyway
- no kettle

4/10

Poor

30 Dec 2018

Verified traveler

Bad service

Location was good, behind the train station. But the service staffs were unfriendly and unhelpful, also there’s no phone in the hotel, and was supposed to contact the front desk by a device in the room but had no reply from them at all. After a few hours at 11pm when were asleep, someone banged our door to follow up......... no kettle in the room, only provided a small bottle of water for the first night even if you stay a few nights.

Family

10/10

Exceptional

24 Dec 2018

Conan

Located just opposite to The Central station of Hamburg. Super convenient with lots of shops nearby if you need to find food etc. The room was clean and stylish as well.

8/10

Excellent

09 Dec 2018

Ben

Hamburg Boutique 020

Room was small but clean and comfy. Excellent location 2mins from the train station. I think the staff could have been a bit friendlier however I must say we only dealt with them to check in and out. Great base to explore Hamburg.

Partner

8/10

Excellent

06 Dec 2018

Verified traveler

Nice central hotel ..rooms are very small so a 2 night stay was enough ..bathrooms tiny so a large person would struggle but all in all clean and comfortable ..staff were lovely and breakfast was also very nice will return

10/10

Exceptional

02 Nov 2018

Verified traveler

Good sound choice of hotel.

The hotel is ideally situated right next to the main station and is only a short walk from the start of the city centre. Good shops and restaurants nearby. The hotel was warm and comfortable and perfect as a base to explore the city. The room was spacious and had all the facilities needed for a comfortable stay. Our room had lovely decor. It had the usual city sounds from outside but nothing to disturb too much. All in all very satisfied with our choice and would happily stay again or recommend this hotel.

Family

10/10

Exceptional

16 Oct 2018

Vivian

Great location, clean and comfortable!

This hotel is in a great area and location, and also close to gay bars and clubs. The hotel is very new, very clean and comfortable. We found the bathroom small and the room would have been perfect if it had a cupboard instead of open storage. There are quite a few good food options close by and the central train station is a few minutes walk. I would definitely stay here if I visit Hamburg again.

Partner

10/10

Exceptional

12 Oct 2018

Rui

Great hotel! It is clean, friendly and central located!

6/10

Pleasant

07 Sep 2018

Verified traveler

fire alarm went off without a reason and no apology or explanation. not impressed with that sevice.

10/10

Exceptional

01 Sep 2018

Francesca

This hotel was great! Really close to the train station (about 4 minutes walk away)- with a good selection of bars and restaurants nearby. Very good sized, comfortable and clean room. Very friendly staff. Would definitely recommend for anyone visiting Hamburg!

Friends

10/10

Exceptional

25 Aug 2018

Ian

1 night in Hamburg

Great location - very close to the main station. Friendly and helpful staff. Room was nicely decorated and well-appointed

10/10

Exceptional

22 Aug 2018

Minh

Great hotel in a slightly seedy location

The hotel looks like it has been recently renovated so looks new. Very clean and comfortable. Spacious, modern bathroom.
Windows look over inner courtyard facing other buildings so there's a bit of noise but wasn't excessive.
Staff are very friendly and helpful, make you feel welcome. Breakfast choices were adequate and it was clean.
Convenient location, close to the main bus hub and train station. Ten-minute walk to the shops in the city centre. The immediate area of the hotel is a little bit seedy and colourful. It didn't bother me and I saw plenty of travellers in the area but thought I should mention it as others might not feel comfortable here.

8/10

Excellent

20 Aug 2018

Verified traveler

It is a central hotel good to be near the transportation hub

8/10

Excellent

13 Aug 2018

Verified traveler

The bed was to soft for me !

6/10

Pleasant

24 Jul 2018

Freya

Central but tiny tiny room and ensuite. No air con

Room extremely small tiny ensuite, no air con, no fridge, no coffee/tea in room, loud outside but we had to keep the windows open as room was an oven. When we asked staff for a bucket of ice - no such thing. Over priced room

2/10

Poor

18 Jul 2018

Ellie

Poor customer service

I left my earrings in the hotel room. After check out I went back to see if they were handed in. The reception staff said she hadn’t been told anything. I asked her to take my name and phone number which she refused to do. She also didn’t make any further enquiries looking at cleaners logs or speaking to them directly.
I had to rush to catch a flight so unfortunately couldn’t speak to management.

8/10

Excellent

07 Jun 2018

Jacob

Short night, good bed and duvet. Very small room and bathroom.

Not cleaned properly under the bed and hair in the shower. Otherwise nice.

8/10

Excellent

05 Jun 2018

Chris

Very convenient for the main station. A very nice hotel with friendly, helpful staff.

8/10

Excellent

31 May 2018

Verified traveler

Very helpful front desk staff :)

10/10

Exceptional

09 May 2018

Tony

Location excellent

Overall, small boutique refurnished hotel, I requested twin beds rather than a double bed but the hotel arranged a double bed with two twin bed combined. Never mind, the nice receptionist also showed us the only twin room at top floor mainly for kids and so....all The room was newly decorated except no minibar and no other facilities, just for a sleep is perfect.

10/10

Exceptional

26 Apr 2018

JB

Efficient check in to clean comfortable room in good location near railway station

6/10

Pleasant

11 Apr 2018

Verified traveler

Not boutique

For a boutique hotel we were disappointed with the lack of any refreshment facilities - no tea or coffee making available, the tv didn't work and the lack of English speaking workers available was below parr for a hotel. The rooms were fresh and clean and looked the part, I liked the full length mirror which you usually don't get but a few things were lacking that would bring this hotel up to scratch to the 'boutique' level. Location was easy to find and great to get around from being right outside central station. Please add tea and coffee facilities. A big German cleaner was menacing and rude on our last day and we weren't asked if we enjoyed our stay or communicated with much. Needs work.

Partner

8/10

Excellent

09 Apr 2018

Sarah

Great central location

This hotel is recently refurbished and the room was decorated to a high standard. We were on the seventh floor and the room was a little on the small side but fine for our purposes since we were out exploring Hamburg during the day (we specifically requested twin beds rather than a double bed and this is the only option, I think double rooms or rooms for three people are bigger). It did get very warm at night even with the windows open and heating off but I think this is probably down to being in the roof, I'm not sure if other rooms have the same issue.

I would stay here again as the hotel staff were very friendly and helpful and it is in a great location, about two minutes' walk from the main station and a short walk to the main shopping street, Kunsthalle and other museums. Also close to some nice restaurants and cafes. It's stylishly decorated as the name suggests!

8/10

Excellent

04 Apr 2018

Jesse

I will definitely stay here again. The location was central and convenient. There was noise out front at night but it didn’t bother too much.

10/10

Exceptional

04 Apr 2018

Joshua

Great room, well priced with friendly staff.

10/10

Exceptional

30 Mar 2018

Verified traveler

Great location

Great location, 300m walk from the central station.

Family

8/10

Excellent

31 Jan 2017

Vasyl

good location, but basic level of service

Opposite to Central railway station (Hbf). Clean. Strong Wi-Fi (free) in the all areas. 24h Reception. Safely area inside building. Close to Hamburger Kunsthalle. Rich and tasty breakfast! BUT: there is NOT tea- and coffee-making facilities in the rooms. And NO slippers!!! NO bathrobe!

Partner

8/10

Excellent

29 Oct 2016

Robert

Nice hotel

Room clean inside. Nice hotel. Staff helpful. Good location for train station.

6/10

Pleasant

17 Oct 2016

Verified traveler

Hotel near train station

Nice reception , breakfast good , room old but clean , near shopping street

4/10

Poor

15 Sep 2016

Adam

centro

too basic and dated but cheap and good breakfast

8/10

Excellent

16 Aug 2016

Mona

Good location hotel

It was enjoyable stay. The hotel was quiet, very good location, wi fi is excellent. The staff were helpful. Only the facilities in the room is not that great.
But all in all, I do recommend it for short stay. Goo

8/10

Excellent

07 May 2016

Verified traveler

Alles gut all good

Very friendly staff

Good location

Thanks

6/10

Pleasant

11 Apr 2016

Verified traveler

The room quality does not match the price

The room was not clean, did not feel like putting my stuff on the floor! The entire hotel only had \"ONE\" iron, the people in the reception was not helping me to reserve the iron even I asked him, and I could not iron my shirt before attending a conference.

10/10

Exceptional

28 Mar 2016

Brian

Convenient Hotel near the train station

I really enjoyed being so close to the train station in Hamburg which is a good area. The staff were very friendly and helpful,

2/10

Poor

17 Mar 2016

Verified traveler

It was really a terrible hotel I have ever been. I never recommend it to anyone.

2/10

Poor

04 Mar 2016

Jackie

Old and dirty

The hotel doesn't look like it's been renovated since the 1960s. Sadly the retro charm is missing. The bathroom was filthy, mould everywhere, and the cleanliness of the corridors left much to be desired. One of the fire doors in the hallway didn't open very easily which made me very concerned in the event of a real emergency. The carpet was filthy, the TV was an old box type and I didn't even want to take anything out of my suitcase. Breakfast selection was poor.

8/10

Excellent

22 Feb 2016

Jeannette

Excellent overnight stay

perfect for my overnight stay between train journeys. Very close to station, friendly and helpful staff. Hotel is not the most up to date but that doesn't matter. The rooms are clean and the breakfast great. Excellent value for money. Will stay again.

8/10

Excellent

18 Feb 2016

Verified traveler

Hambrug

Overall the hotel is ideal plus close to central station hamburg, friendly and helpful staff.

6/10

Pleasant

09 Feb 2016

Prinssi

Good Stay in St Georg area of Hamburg

Very basic hotel. I stayed in a private room with a shared bath, though there were rooms with private baths as well. The bathroom was clean, as well as the linens and my room. The room had a slight smell, the bed was a little creaky, and the walls are a bit thin. It was not a problem for sleeping though - I am not neither a heavy sleeper nor a light sleeper, I'm somewhere in between.

That said this hotel seemed worth the value since it is less than 5 minutes walk to the train station, buses, metro, and a great art museum. There are also plenty of bars and restaurants in the area.

8/10

Excellent

30 Jan 2016

Jin Wei

convenient located with good breakfast

centrally located hotel with good breakfast , but the bed is not comfort ,it will hurt your back

6/10

Pleasant

30 Dec 2015

Verified traveler

Good location

From the airport, S-bahn took me to the hotel without transfer. It took less than 10 minutes from the hotel to the platform of ICE. Not only S-bahn station but also two U-bahn stations are close to the hotel.

4/10

Poor

20 Oct 2015

Akhtar

Next time wil not take chance like this

Do not match three star facility hotel

6/10

Pleasant

04 Oct 2015

Ke

fine

The Hotel is old...... too old, but it is clean anyway. WiFi connection is not stable in the room.

8/10

Excellent

20 Aug 2015

Verified traveler

Though the hotel is basic but the location is excellent: 2 minutes walk from the main train station and less than 10 minutes walk to the old town. The staff are very friendly and flexible. It's overall good value for the price.

8/10

Excellent

06 Aug 2015

Aly

well located but run-down hotel

Very well located for the central station (a 2 minute walk) but the hotel is very old fashioned and run-down. Having said that, it was clean and bed was comfortable.

8/10

Excellent

23 May 2015

Kenneth

Only problem was wifi connection.

I was happy with my stay, except for the wifi connection in my room which was not a strong signal and frequently I had to re login.

6/10

Pleasant

18 May 2015

Pat

Convenient to city centre

This hotel was just what we needed for one night. It was conveniently placed for sight seeing, the room was clean and the hotel staff efficient and polite. The room rates included breakfast.

6/10

Pleasant

27 Apr 2015

Verified traveler

To expensive for what it is.

The hotel was OK, but very old and too expensive to what it is.

10/10

Exceptional

12 Apr 2015

Verified traveler

great city break

pleasant, very clean and comfortable. Great location