Name: Atlantic Hamburg
Address: An Der Alster, 72-79, Hamburg, 20099, DE

10/10

Exceptional

08 Jun 2026

Aima

Stunning hotel. Staff were especially warm and welcoming. Highly recommended.

Self

4/10

Poor

16 May 2026

John

No hot water.... cold shower and cold wash, was not inclined to have breakfast thereafter.

A basic response from receptionist re hot water, with no offer to compensate, left the hotel feeling unwelcomed and poor customer service

For such a prestigious hotel, we expected a better experience. We won't be returning here.

Poor

Partner

10/10

Exceptional

06 May 2026

dror

The room was huge,lake view,clean and very nice.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

carl

Lovely

Business

10/10

Exceptional

31 Mar 2026

Federico Jose

Breakfast was amazing

Family_with_children

10/10

Exceptional

11 Feb 2026

Carl

Everything was great

Business

10/10

Exceptional

11 Dec 2025

Jeremy Richard

Excellent service. Staff could not have been more helpful. Breakfast was really well presented and the choice was wide. Bar was lovely quiet atmosphere. All in all a very classy place. Thank you.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Derek

Amazing hotel

Partner

10/10

Exceptional

30 Nov 2025

Susanne

Wonderful location. Fantastic and welcoming staff. I wouldn’t stay anywhere else in Hamburg.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Wajdi

Excellent

Business_and_leisure Family

10/10

Exceptional

09 Nov 2025

Marc

Wonderful grand hotel.

10/10

Exceptional

26 Oct 2025

Allison

Beautiful hotel - very well maintained. Gorgeous sitting areas in the lobby. Cozy bar. So much charm! Lovely area, walkable to all the best of Hamburg. Staff was very accommodating.

Business

10/10

Exceptional

20 Oct 2025

Mehran

Very beautiful and authentic hotel, supported by many professional and dedicated staff. Bar and lobby area beautifully decorated. Large and very clean rooms. Plan to stay there many more time

Leisure

10/10

Exceptional

09 Oct 2025

Sophie-Louise

Beautiful hotel inside and out. Definitely get the grand entrance feel throughout. Rooms were beautifully decorated, clean and quiet.

Leisure Friends

10/10

Exceptional

03 Oct 2025

Adriana

Perfect!

Beautiful hotel - great location. You will not regret staying here. Beds are so comfortable, even the add on bed for third person. Nothing was to much trouble.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Michael

Gorgeous hotel, extremely pleasant and helpful staff. Our entire experience was excellent!

Friends_and_family Friends

10/10

Exceptional

28 Aug 2025

Naira

Beautiful classic hotel right by the lake.

Leisure Family

10/10

Exceptional

12 Aug 2025

linda Margaret

The hotel is beautiful and it's right beside the lake, short walk to the small lake and the main shopping area. There's a street opposite the train station that feels a little unsettling but we soon discovered other routes to avoid it. Would definitely recommend this hotel as they seem to have thought of everything.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Edna

The staff and service went beyond to help us with luggage that didn’t arrive on time and with everything else we needed. Excellent service.

Leisure Partner

4/10

Poor

12 Jul 2025

Sabrina Antonia

Old building, not well kept.

Leisure Family

8/10

Excellent

06 Jul 2025

Halis

The hotel is very classic manner and has historical bacground, everything was fine.

Leisure Family

10/10

Exceptional

03 Jul 2025

Julie

The hotel is beautiful, staff are friendly and helpful, the accommodation itself is extremely comfortable and clean. I would like to return to this hotel in the future.

Leisure Partner

10/10

Exceptional

29 May 2025

Zack

5 stars all the way. Rooms, service, bar, lounge, restaurant. All excellent.

Partner

8/10

Excellent

28 May 2025

Hector

Classic elegant hotel

Leisure Partner

10/10

Exceptional

07 May 2025

Nigel

.

Business_and_leisure Family

10/10

Exceptional

08 Apr 2025

David

Excellent hotel. Would definitely stay there again.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Henrik

Great location, Classic ambience and excellent 5star food

Business_and_leisure Self

10/10

Exceptional

28 Mar 2025

Maxat

👍

Business_and_leisure

10/10

Exceptional

12 Mar 2025

Susan

Central Hamburg

Wonderful service and central location. Hotel will be undergoing a thorough renovation soon. Excellent food and drink. Comfortable and luxurious bed. Huge towels!

Partner

10/10

Exceptional

30 Jan 2025

BURCIN

I wish the SPA renovation finishes soon. I would like to try that facility.

Business Self

10/10

Exceptional

26 Dec 2024

Thanos

Excellent location and hotel

Business

8/10

Excellent

15 Dec 2024

JoAnna

A Quick Stay in Hamburg

The hotel is warm and charming, with friendly staff. We were tired after a long flight and train ride, and it was just what we needed to cheer us up. I would definitely recommend it.

Partner

10/10

Exceptional

16 Nov 2024

Xavier

The staff service was amazing!

8/10

Excellent

12 Oct 2024

Jessica

Every thing was great except the bed it was like a water bed super soft your needs to be in the middle not to fall . I asked for a board but it didn’t help

Leisure

10/10

Exceptional

08 Oct 2024

Richard

A great property with a proud history

Leisure Partner

10/10

Exceptional

03 Oct 2024

Simon

One of the best hotels we have ever stayed in. A traditional grand hotel with a view over the lake and walking distance of the station and Kunsthalle. Vast rooms and corridors, superb restaurants and breakfast. Staff are formal, efficient and professional. Outstanding.

Leisure Partner

10/10

Exceptional

22 Sep 2024

Isabel

Amazing staff and wonderful rooms. Excellent breakfast, lovely bar and terrace, and the restaurants we top notch! Perfect location for a visit to Hamburg.

Leisure Family

10/10

Exceptional

21 Sep 2024

Nicola

The hotel and the staff were sll lovely. We had a fantastic stay and felt very spoilt.

Partner

10/10

Exceptional

21 Aug 2024

Robert

The Atlantic Hotel has a great location, right next to the Alta Alsta Lake. The room was very comfortable (superior, Lake view), with a large bathroom and very comfortable king bed. We had dinner in the Health and Grill and both the food and the view was excellent. Breakfast was superb, with a great choice , including the excellent Atlantic Omelette (with shrimp). We used the pool and spa and were overall very impressed with the facilities.
Staff at the Atlantic are helpful and attentive, adding to the overall experience. The inner courtyard and Atlantic bar are worth a visit, with a great atmosphere and cocktail collection. I would recommend taking the hop on/off tour bus (it stops right outside the hotel), if you want to see the major sites of the city. We are already looking forward to our next trip to Hamburg and of course, the Atlantic!

Leisure Partner

10/10

Exceptional

14 Aug 2024

burkhard

The maritime Flair and history, very beautiful hotel

10/10

Exceptional

04 Jul 2024

Susan

Loved everything especially the breakfast

Leisure Partner

10/10

Exceptional

19 Jun 2024

MAURICIO

Beautiful hotel with grat location

Great hotel with a great lobby bar and wonderful breakfast. Beautiful location and very convenient to walk to major attractions and restaurants.

Friends_and_family Family

10/10

Exceptional

27 May 2024

Douglas

One of the best hotels we've stayed at in Europe - and we always stay at 5 star hotels.

Everything about the Hotel - from the staff to the suite to the food - was outstanding!

Leisure Family

10/10

Exceptional

25 May 2024

Mohamad yasser

Very good

Business_and_leisure Family

10/10

Exceptional

08 Apr 2024

Shona

Beautiful hotel, comfortable room, very helpful staff.

Leisure Partner

10/10

Exceptional

13 Dec 2023

Michael

This was my first time to Hamburg, and the Hotel Atlantic made it the pinnacle of my trip. The hotel location is perfect making it easy walking distance in the core downtown area and famous Christmas markets. The hotel is exceptionally well appointed, elegant and charming. The staff are extremely polite and professional and everyone that I interacted with speaks fluent English. I highly recommend this hotel if you are looing for an upscale hotel with a tremendous amount of elegance and history.

Business_and_leisure Family

10/10

Exceptional

23 Nov 2023

Bo

Great Hotel, friendly staff, high class dining only pitfall make sure you don’t get a room overlooking the back of hotel

Leisure Family

8/10

Excellent

23 Nov 2023

Lisa

Staff are all fantastic.
Rooms spacious & food excellent also.
Shower not hot & for cost of room, could be improved.

Business Self

6/10

Pleasant

24 Oct 2023

Verified traveler

Spotless but bad night's sleep

The room and bathroom was spotless!!! Lighting in the bedroom was dreadful even though it was renovated 2 years ago. The bed appalling , no support at all. Worst night's sleep and therefore unable to function work wise the following day. Lobby is very nice, so is the bar. 42 euro for breakfast and food charges rather high. Staff pleasant and check in was smooth

Partner

10/10

Exceptional

05 Sep 2023

Susie

Our stay at the Atlantic was very enjoyable. I would recommend this hotel to anyone visiting Hamburg.

Leisure Partner

6/10

Pleasant

30 Aug 2023

Michaela

disappointed

I made a 4 day reservation to splurge on myself. I regretted it. The mattress was super soft, which made sleeping on the side painful. The shower has two possibilities: Shower head from the ceiling, which would make my long hair wet. Or the handheld is in a loop in one position, which hits the lower half of my face. So, I had to take it out of that ring and hold it in my hand to shower. On the 3rd day they never cleaned my room. The room was quite small as well. I asked, if I could get out of my reservation, but they wouldn't let me. Really disappointed in what I got for such a price. I stayed in the Downtown Marriott before and that was better at a lower price

Self

8/10

Excellent

29 Aug 2023

Verified traveler

The hotel is very nice. I found the staff a bit unfriendly, but we did have a good stay.

Friends_and_family Family

10/10

Exceptional

13 Jul 2023

Allen

Superb and professional service! Friendly wait staff in the lobby bar. The hotel was gorgeous, impeccably maintained, and very comfortable.

If only they made more use of the piano in the lobby. It doubled the pleasure of an already great experience, but they only use it a couple of evenings a week. Das schadet.

Expensive, but the value is fully there. We will stay there again.

10/10

Exceptional

23 Jun 2023

Richard

The staff was too-notch!

10/10

Exceptional

31 May 2023

Caroline

Old fashioned luxury of the best kind

Leisure Family

10/10

Exceptional

27 May 2023

Jordan

Great property

8/10

Excellent

14 Apr 2023

John

Wonderful location lovely staff excellent Reception hall but bedroom suite does not reflect this and are sparse restaurant menu not enticing.

Leisure Partner

10/10

Exceptional

05 Nov 2022

Mohamad Yasser

Quite and close to town centre

Business_and_leisure Family

4/10

Poor

28 Oct 2022

Aneil

When is a 5 star hotel not a 5 star hotel? When they don’t have any restaurants open and the swimming pool is closed ‘for maintenance’ (if you believe that). After breakfast the only food they serve is simple and limited bar meals (burgers, sausages etc) in the bar. They operate the hotel like it is 2020. The staff do the best they can (and they discounted me the room service we had), but honestly, do yourself a favour and stay anywhere else until they decide to run a 5 star hotel again.

Leisure Family_with_children

10/10

Exceptional

02 Oct 2022

Margaret

Room service breakfast was good but strange. Ordered omelettes and well served jams and honey but no bread no toast no nothing. Why?

Leisure Self

10/10

Exceptional

13 Sep 2022

Ronald

A real classic hotel with exceptional attention to detail.
Loved the Maritime Artifacts on display

Business Partner

10/10

Exceptional

27 Aug 2022

Trevor

Great superior room. Would stay again. Staff friendly and attentive which was not the case for all some of the businesses visited in Hamburg.

Leisure Family

10/10

Exceptional

27 Jul 2022

Catlynh

A real class hotel

Leisure Partner

6/10

Pleasant

09 Jul 2022

Andreas

Breakfast, great location, flexibility about getting breakfast to our room any time requested

Business Family

10/10

Exceptional

08 Jul 2022

Andrew

This is property is one of the best hotels that we stayed. It's real 5 star. We will come back for sure.

Leisure Family_with_children

10/10

Exceptional

14 Jun 2022

Martin

Wonderful old building in beautiful neighborhood

Leisure Partner

10/10

Exceptional

17 Nov 2021

claudio

All excelent

Business_and_leisure Family

8/10

Excellent

24 Sep 2021

dierk

nice old school hotel in a perfect location, unfortunately as many others mentioned already the beds are rather on the very soft side, aircon wasnt working, blankets been rather hot too, so not a vey comfy sleep at all, no bathroom ameneties like tooth brush, very limited minibar without any snacks or chocolates.

Business

10/10

Exceptional

14 Sep 2021

Klaus

The Hotel has been beautifully renovated. The finishes are stunning. Everything is just beautiful-lobby, room, bathroom, bar, you name it. Very friendly staff. Great breakfast. We can’t wait to stay here again!

Leisure Partner

2/10

Poor

29 Oct 2020

Andrejus

Not safe, rude staff on a personal level.

One of the worst stays I have ever had. Seems like all the odds were against us. 5* hotels are chosen for service quality, comfort and safety. Seems like this hotel does not do any of those standards:
-our orders to a room had to be repeated multiple times and still came in wrong;
-bathroom amenities were not replenished;
-absolute miscommunication among the staff- we got back to hotel for a lunch and were told by reception staff they do not serve any food during the day, while the lounge bar 10 meters away has service for hot and cold food during the day. We had to eat our own snacks in the room and wait for a dinner time outside the hotel;
-Covid 19 guidelines are not followed- due to in room orders mistakes- staff was knocking at the door several times instead of just collecting all orders and deliver once. Some of the staff came without the mask;
-hotel offers open breakfast buffet and supposed to offer gloves to avoid multiple people touching same tools. Not in this hotel!;
-and the worst and dangerous experience- allergies. A guest was mislead about the food by one of the chefs which almost ended in calling up the ambulance due to possible sharp reaction. To add more- after we have asked chefs name, instead of calling a manager - he started stalking us and asking questions on a personal level which was very disturbing and felt like a threat.
It is hard to imagine this all happened at Kempinski and the whole trip was just destroyed.
This will be reported further

Business

6/10

Pleasant

15 Oct 2020

Arash

Staying at a VIP hotel I should have got a room upgrade. I paid €90 extra but got a room with a $1 view more like jail.

Leisure Family

8/10

Excellent

08 Sep 2020

Stuart

Catmingly old fashioned

A charmingly old fashioned grand hotel with an enviable lake side position. The beds could do with firmer mattresses but the rooms are large and very comfortable with modern bathrooms.

Partner

8/10

Excellent

05 Apr 2020

Verified traveler

Not very large room, but boasted big ensuite (with excellent shower) and bay window overlooking the nice courtyard. Good service. Very nice spa facilities. Excellent quality breakfast, and nice selection of restaurant and bar food. Cocktails were relatively disappointing though.

Leisure Family

4/10

Poor

16 Mar 2020

sam

The king size bed was very uncomfortable I ended up leaving within few hours of book the bed kept separating since it was two twin beds put together very unpleasant

Leisure Self

10/10

Exceptional

03 Mar 2020

Verified traveler

Classic elegance in Hamburg

Old school stylishness in central Hamburg. Wonderful high ceilings. Elegantly furnished rooms. Charming old elevators. And friendly staff

Business

8/10

Excellent

27 Feb 2020

Isabella

Really welcoming staff. Fabulous room. Great location

Leisure Partner

2/10

Poor

17 Feb 2020

Verified traveler

The doormen were nice but all other staff were extremely rude and condescending.

The room service was horrible the chicken caesar salad that I ordered came with extremely dry and smelly chicken that I assume was old.

The room was dated not that clean, there was a wasp and a few other bugs inside, when I informed the front desk about it they blamed me and told me I should not have opened the windows, which I haven't done.

The hotel refused to change my booking because I was less than ten minutes past the deadline. At check-in the reception rudely asked ask to come to the other side of the front desk as she seemed she didn't want to move herself, this is when we had a 8 hours drive and were extremely tired.

Leisure Friends

10/10

Exceptional

08 Jan 2020

Annette

Fantastic hotel in central Hamburg

This was my second time staying at the Hotel Atlantic Kempinski and I loved it just as much as the first time. The service is excellent and I got an early check in which I really appreciated as I had a very early morning flight from London and just needed a rest. The room is very stylish and comfortable and was a real treat. The location is perfect for visiting the Christmas Market - so will definitely be back and can only highly recommend this place.

Self

4/10

Poor

07 Jan 2020

Verified traveler

Overall good hotel but heating was not working at all and phone was off as well. Instead of transferring us immediately to another room they had a technician going through the roof of the room for 40 minutes while we were there and our dinner was waiting. Also, they didn’t offer to pay for our meal or breakfast as a gesture of acknowledgment

6/10

Pleasant

22 Dec 2019

Verified traveler

Breakfast is great. Bed is too soft. Spa is terrible. It does not go well with Kempinski. Staff is attentive. Special thanks to Lukas at front desk for his assistance with regards to room temperature and climate control issue.

Leisure Self

8/10

Excellent

17 Dec 2019

STEPHEN

Very classy

Lovely hotel!check in was a bit of a performance,I personally can’t be bothered to have to go through the “how was your journey getting here “ routine! Apart from that ,you can’t fault the hotel,very classy!!

Business

6/10

Pleasant

17 Dec 2019

Verified traveler

Very expensive breakfast dine out after day one

Partner

8/10

Excellent

12 Dec 2019

Verified traveler

Nice location, close to the main station. Comfortable room, but hard floors noisy.

Leisure Partner

10/10

Exceptional

01 Dec 2019

Mark

Recommended

Fabulous location, very friendly staff, Great bar and restaurants. Very nice room and just renovated so looks fabulous. My only complaint would be the lack of English speaking Channels on the TV. No English business news

Partner

10/10

Exceptional

24 Nov 2019

Verified traveler

Old school five star hotel.

Business Self

10/10

Exceptional

23 Nov 2019

George

Good stay as always.

Just a short stay this time. Quiet room to the courtyard, nice heated floor in the bathroom, excellent shower.
Had a light dinner in the new bistro. Nice . Meal was excellent, menu ok.
Main restaurant was closed due renovation. I always liked the old one, so a bit apprehensive about what will come out. Bar has also been renovated. Main lobby hall is still a great favorite. I hope that is not on the renovation list!

Business

4/10

Poor

17 Nov 2019

Verified traveler

Very poor customer service
Typical German attitude

Business Self

10/10

Exceptional

14 Nov 2019

Verified traveler

Fabulous building -top class service . Rooms spacious and comfortable . Lovely location overlooking the lake

Leisure Friends

10/10

Exceptional

05 Nov 2019

Verified traveler

Character,location and the best hotel swimming pool yet.

Leisure Self

8/10

Excellent

04 Nov 2019

Phil

Building is impressive and historic. Rooms are a little small, but OK

Business Self

10/10

Exceptional

29 Oct 2019

John

Excellent luxury hotel

Fantastic hotel, great service and excellent location

10/10

Exceptional

29 Oct 2019

R.J.

This is a gorgeous hotel, with a real sense of style and history. The staff could be friendlier, but instead come across as a little too brusque and terse. The breakfast is underwhelming because it is in an overcrowded dining room and should be avoided.

Leisure Self

10/10

Exceptional

25 Oct 2019

mohamed

The hotel is really 5 Star hotel one of the best hotel in Hamburg .

Business Self

10/10

Exceptional

25 Oct 2019

JMK

The Hotel Atlantic is THE classic place to stay in Hamburg. New world service with old world charm.

10/10

Exceptional

17 Oct 2019

GB

One of the best hotels. Great ample room with view, exceptional breakfast, 10 minutes walk from anywhere we needed

Leisure Family

10/10

Exceptional

13 Oct 2019

Verified traveler

Under construction; Wi-Fi needs to be upgraded

Friends_and_family Family

10/10

Exceptional

12 Oct 2019

Verified traveler

Close to the train station. Very nice rooms.
Nice bar.
Great staff.
Internet too slow for a nice hotel like this.

Leisure Partner

2/10

Poor

07 Oct 2019

Verified traveler

Location is ok, room was not clean, staff was very friendly and helpful.

Leisure Self

4/10

Poor

30 Sep 2019

Kasper

Decent, but not impressive

The front desk rang me up after leaving and told me off, because we left after asking if a fast checkout was possible. There was a long cue to check out.
Their was also a cue for the breakfast, and a the buffet was half empty because of the rush.

Family

8/10

Excellent

10 Sep 2019

Verified traveler

No fitness facilities to speak of. Foyer outdated

Leisure Partner