Name: Conrad Hamburg
Address: Bugenhagenstrasse 8, 8, Hamburg, 20095, DE

10/10

Exceptional

27 Jul 2026

Wenqi

We like the toiletries product used in the hotel

10/10

Exceptional

25 Jul 2026

Lulwa

Lovely hotel and staff, gym is very clean and has everything, location is very convenient as well. The only comment that I have why the daily free water is not free? Other than that would defo visit again.

10/10

Exceptional

22 Jul 2026

Nina J

Beautiful hotel in a great location. Lovely and really comfortable rooms - and best of all - wonderful staff!

10/10

Exceptional

11 Jul 2026

Phet

Every one was helpful. Great hotel

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Stephanie

This is a truly spectacular hotel, from both an architectural and design perspective. Iconic and typical of Hamburg's art deco heritage. The pool and spa were fabulous: beautiful, luxurious and perfectly maintained. Breakfast was good and the staff friendly and very helpful (in particular at the conciergery where a lovely young woman managed to procure me a taxi in very tight circumstances entirely of my own making). All round a slick operation - would love to visit again.

Self

10/10

Exceptional

03 Jul 2026

Emily

After traveling by planes and trains, Levante Spa at the Conrad Hotel Hamburg was a welcome respite. I had a 90-minute deep tissue massage with Reena, and couldn't have asked for a better experience. I get a lot of massages, and this one truly stood out — she was super friendly, clearly a pro, and worked with real care to make sure she hit all the spots I'd mentioned needed extra attention. Afterward, I got to unwind even further in the lovely sauna, steam rooms, and pool, which made for a truly great day of relaxation from start to finish.

The hotel itself was lovely and special from start to finish. Our room was spacious, perfect, and spotlessly clean, with a balcony to enjoy. The staff were wonderful, and the food and drinks were excellent throughout our stay. The location couldn't be better either — perfectly central and an easy walk to Hamburg's main train station, plus nearby shops and restaurants. Highly recommend the Conrad Hamburg for anyone looking for a truly special stay.

Partner

10/10

Exceptional

19 Jun 2026

Ibrahim

We will stay at this hotel again

Partner

6/10

Pleasant

11 Mar 2026

Heidi

Room was lovely. Second night problem with the drains, room smelt like sewerage. We changed rooms.
Next

10/10

Exceptional

11 Jan 2026

Zoe

Sehr schöne Einrichtung des Zimmers und groß. Tolle Hygiene Artikeln und sauber

Leisure Partner

10/10

Exceptional

07 Jan 2026

Vincent

Very comfortable hotel right in the heart of the city.

8/10

Excellent

13 Nov 2025

Clare

Staff very helpful. Room spacious and clean.
TV unhelpful.
No idea about the pool or spa

Business Partner

2/10

Poor

06 Sep 2025

mir

Stuff terrible

10/10

Exceptional

07 Sep 2022

Murari

Great location in Hamburg. Highly recommend stay. Small issue with A/C which the staff accommodated for. Breakfast buffet had the basics no frills but very tasty and filling. Staff service was excellent.

Business_and_leisure Family

2/10

Poor

21 Jul 2022

Abdel Hamid

Don’t stay here during the summer this hotel does not have air-conditioning at all I kept on turning the air conditioner in the room down nothing was happening until an employee told me the next morning that this hotel doesn’t have air-conditioning. Their computer during checkout would break down and we had to wait extra long for them to type in all our information all over again. Three check out their printer wouldn’t work so they couldn’t print out any bill for us. At breakfast everybody was sweating because it was so hot. They blamed the situation on the old building however it is easy to install a retrofit air conditioning to the venting system in a supposed five star hotel

Business Family_with_children

10/10

Exceptional

06 Jun 2022

Suzanna

Great location near main station
Great hotel and facilities

Leisure Self

10/10

Exceptional

06 Dec 2021

Verified traveler

Nice stay

Very good experience. Everything from Checking in, use of the Spa, roomservice etc. worked just fine.

Self

10/10

Exceptional

05 Nov 2021

Hussein

A great hotel if you visit Hamburg

Amazing location & service

Business

10/10

Exceptional

27 Jul 2021

Thijs

Beautiful classy hotel, but some wear and tear is slowly visible and an upshine would be welcome. Our airconditioning was not working and a solution could not be given except open the window. That is not really 5 star service. The breakfast was well done, which contained a buffet and also a la carte opportunities. Strangely enough, a menu card was not given on both mornings.Also coffee was forgotten twice. Anyhow, the stay was really nice, good beds, a spacious room and a beautiful bathroom with shower and a bathtub. Also pluspoints for adding a free of charge bed for our 10 yr old child.

2/10

Poor

17 Oct 2020

Henrique

No hot water, no daily cleaning

Only cold water;
hotel dies not do daily housekeeping;
no glasses, cups in the room;
only one chair in a double room;
rude staff;
loud music in the check-in area.

Business

10/10

Exceptional

23 Dec 2019

Verified traveler

The location is convenient to shopping, Christmas markets, museums.

Leisure Partner

10/10

Exceptional

15 Dec 2019

Verified traveler

The room was excellent. One of the reception staff was rude when we arrived, luckily the others we're lovely. Bar staff were very slow serving and taking orders considering it wasn't busy. Location was outstanding, would come back.

Leisure Family

8/10

Excellent

18 Nov 2019

Verified traveler

Beautifully appointed in an ideal location. Ver convenient to train station and sites of interest

Leisure Partner

10/10

Exceptional

30 Oct 2019

Peter

Location, cleanliness and the concierge and front desk staff very professional, friendly and went out of their way to make our stay perfect.Well done,Thank you.

Friends_and_family Partner

10/10

Exceptional

13 Sep 2019

OMAR

Ham

Amazing

Business

6/10

Pleasant

29 Aug 2019

Verified traveler

During checkin they chargef my card with 300€ !!
for eventual consumption at hotel.
When i checked out they promised to decharge my card within two hours.
Till today, this amount appears in my credit card account.Simply unacceptable.

Friends_and_family Friends

10/10

Exceptional

25 Aug 2019

Verified traveler

Great staff and great location. The bar on the 2nd floor was very nice as well.

Business Self

8/10

Excellent

06 Aug 2019

Verified traveler

The swimming pool/wellness area was full of young children when I visited on a Saturday evening between 6/7pm. There were a large number of children in the jacuzzi playing with water toys supplied by the hotel, which was not a very relaxing experience. I could not see any signs which said that children should not use the jacuzzi, or the pool area after a particular time.

Not a particularly relaxing experience in this area of the hotel !

Leisure Partner

10/10

Exceptional

05 Aug 2019

Catherine

Park Hyatt

Was perfect

Partner

10/10

Exceptional

31 Jul 2019

Neha

Pleasure stay

Very nice and comfortable hotel! Excellent location, just near the high street and walking distance to the hbf, which saved us a lot of time.. only minus is the service, which could be faster

Family

10/10

Exceptional

26 Jul 2019

Wendy M

Hyatt park, Hamburg, Germany

Our stay at the Hyatt Park, Hamburg was wonderful. Everything was perfect and very close to the main train station.

Partner

10/10

Exceptional

21 Jul 2019

Verified traveler

Nice hotel centrally situated easy access to shopping stores restaurants historical places

Leisure Family_with_children

10/10

Exceptional

20 Jul 2019

Verified traveler

Big rooms very nice clean good location helpful staff

Leisure Family

6/10

Pleasant

15 Jul 2019

Riva

nice place medium service

we came for the poolthat looked promissing
cause we need to swim ...health matter
3 days it was close ans than it openned with no hit so no one could get in

the

Partner

10/10

Exceptional

30 Jun 2019

Verified traveler

Pool was under construction, sauna too so could not go swimming

Friends_and_family Family

10/10

Exceptional

14 May 2019

Verified traveler

Excellent hotel in a very good location. Staff were very helpful.

Leisure Self

10/10

Exceptional

28 Apr 2019

Verified traveler

Nice location. Always easy to find a taxi. walking distance shopping area. In summer, fantastic bars along the water.

Business Self

8/10

Excellent

03 Mar 2019

Verified traveler

Great location. Walking distance to the main railway station, and lots of buses outside.

Leisure Self

10/10

Exceptional

26 Feb 2019

Verified traveler

Great attention to detail in the accomodations, feels like a 5 star hotel. Awesome breakfast, and convenient walking distance to everything. Really good room service, and prompt service when asked for.

Business Self

10/10

Exceptional

10 Feb 2019

Mohamad

Very good comfortable and convenient clean hotel.

Business_and_leisure Family

10/10

Exceptional

23 Dec 2018

Jeroen

A very stylish hotel in the middle of town. Easy access to shopping streets (and Christmas markets at this time of year).
Staff are extremely helpful and very friendly.

The restaurant is top class (both breakfast and dinner)
There was a small issue with the drain in in no time there was a technical staff to assist. Top service.

The gym is well equipped with modern machines and although not used the spa looked very good as well.

Business_and_leisure Partner

10/10

Exceptional

23 Dec 2018

Andrew

Second time is a charm

This was our second time we visited this hotel but this time we enjoyed the spar area and the pool. Will definitely be returning.

Partner

10/10

Exceptional

17 Dec 2018

David

Great 5* hotel, 10 minute walk to central Hamburg

This hotel was chosen as a base for visiting Ham the Christmas markets. Great 5* hotel within easy access of central Hamburg. 10 minute walk. Literally a 5 minutes walk from Hamburg Railway Station. Guests should note that you have to take the lift up from ground level to the Reception, also depending which entry you use you will have to walk through a shopping arcade.

10/10

Exceptional

17 Dec 2018

Victoria

Perfect stay!

We stayed here for a mini honeymoon with our 10 month old son and searched high and low to find a high class family friendly hotel and we hit the jackpot. Honestly can not fault this hotel in any way. From the second we stepped inside we knew we were going to love it. Every single member of staff were outstandingly professional and so friendly. The pictures of the rooms really don’t do them justice- they are so luxurious and perfectly equipped. The spa facilities are wonderful and the food is exceptional. The location is perfect as it couldn’t be more centrally located whilst still being quiet all night long. We can not recommend this hotel highly enough. Great value for money. Thank you for a fabulous stay m!

Family

8/10

Excellent

26 Oct 2018

Des

I thoroughly enjoyed the experience. The hotel is a bit hidden, due to the location don't expect any wow views of Hamburg, but a nice base for business or pleasure

8/10

Excellent

12 Oct 2018

Stephanie

Excellent location right in the heart of the city a short walk from the Town Hall and old town. The room was spotlessly clean and very luxurious as expected for the price.

10/10

Exceptional

30 Sep 2018

Louisa

Bob

Great hotel staff very helpful would stay again

8/10

Excellent

16 Sep 2018

michael

Nice touches like freshly brewed Chinese leaf tea available for breakfast on request (far superior to the muddy coffee) ; helpful concierge. Rooms a little dated but spacious , comfortable and clean.

10/10

Exceptional

08 Sep 2018

christopher

Brst businesshotel in Hamburg

Great business hotel. Centrally located very close to main station. Very clean modern and functional. Not ovrrly fussy or grand. Very comfortable beds in good sized rooms. Probably my 20th visit. Hyatt are a brand you can trust for consistently good standards.

10/10

Exceptional

25 Aug 2018

Archie

Right by the station, decadent treat!

A wonderful hotel; I was only there for two nights so didn’t get to enjoy all of the wonderful amenities, but the staff were outstanding, and I couldn’t have asked for a better location!

2/10

Poor

18 Aug 2018

Verified traveler

no good at all. it is more 3 star. so you need more

10/10

Exceptional

17 Aug 2018

Gary

Property is located in an active area of Hamburg close to shopping, dining, and historical sites. Property is within easy walking distance of the Hamburg main train station.

We took a cab from Hamburg airport to the hotel. With a little planning, the S1 train from the airport stops five minutes from the hotel. This is faster and less expensive.

10/10

Exceptional

01 Aug 2018

Verified traveler

One the best onsite hotel gyms in Hamburg. Centrally located. Solid

10/10

Exceptional

24 Jul 2018

zombiewoof

Great hotel and convenient location

Beautiful building, great room and very comfortable bed! The shower was strong, constant water pressure and no surprises with change in water temperature.
The staff was very helpful. The extra bed for my son was ready upon checking in. The breakfast was worth the price.

10/10

Exceptional

17 Jun 2018

Pamela

We received a friendly welcome to our hotel upon arrival. I believe it was Marie who showed us to our room, she was so helpful and professional, i was impressed with her excellent customer service. Our room was nicely decorated, VERY comfortable, the shower was epic, and our room had one of the best floorplans ive seen in a hotel. The location was quite convenient with shopping and cafes right outside the hotel and in very close proximity to Hamburgs main train station. I would definitely stay here again. I highly recommend this hotel.

10/10

Exceptional

20 May 2018

Verified traveler

Amazing hotel in the centre of everything

Great location in the centre of the shopping district very close to central train station. New favorite in Hamburg.

10/10

Exceptional

07 Apr 2018

J

First impressions were excellent, with a concierge waiting as the taxi pulled up
We arrived very early & expected a bag drop. Unexpectedly our room was ready. Check in was swift.
The room was a really good size with tasteful decor & all the extras we could want including large TV with many channels, Nespresso coffee maker, minibar - we just wanted the fridge.
The bathroom/dressing room was huge with plenty of storage, wetroom, bath, etc.
The gym & pool area were clean, tidy and better equiped than expected.
We didn't use the hotel restaurant or minibar - we felt the prices were not good value.
We ate at nearby restaurants of which there are plenty within walking distance.
All in all the Park Hyatt is a wonderful hotel in a perfect position for exploring the lovely city of Hamburg,
We will visit again soon.

10/10

Exceptional

01 Apr 2018

Zakia

Best hotel best location best service best food

Over all had a good time staying in Hyatt Hamburg. The check in was smooth, rooms clean, walk-in distance & convenient to the stores , coffee shops, department stores,excellent food. Cleaning service was good and pleasant. Stuff were pleasant and professional.

10/10

Exceptional

28 Mar 2018

David

A great place to stay

Great location, helpful stuff.

Family

10/10

Exceptional

26 Mar 2018

Eric

Great hotel in a great location

Really nice hotel with a spa on site. Good restaurant and helpful stafff

10/10

Exceptional

13 Mar 2018

christopher

Great Business hotel - excellent location

as usual excellent

10/10

Exceptional

22 Feb 2018

Friedemann

Perfect first class hotel in a great location

Outstanding staff, outstanding location with everything you need close by. We would have loved to stay much longer!

8/10

Excellent

18 Jan 2018

Lucia

Classic 5* with a few niggles

Can't fault the staff, who made a big fuss over me since it was my birthday during my stay (2 day business trip), surprising me with a cake and card in my room (a delicious cake at that!). Room was spotless, capacious, and very comfy, with all the amenities you look for from 5*, e.g. lovely toiletries and a hairdryer that actually works; Nespresso machine etc. Only disappointing things were the shower, which came out at an odd angle so you had to lean diagonally backwards to use - frustrating! And TV lacking in options - no English channels other than BBC World News, all films pay per view. Room service was also 'til 11pm, rather than 24 hour - watch out for that if you work evenings when abroad - though food was superb. Wifi is OK strength wise but a bit of a faff - constantly having to re log on, which is tiresome when working. Otherwise all good.

Overall a classic 5* hotel, that doesn't feel too pretentious and has thoughtful staff. Just a few niggles stopping it being a home run.

10/10

Exceptional

14 Jan 2018

Rob

Comfortable and clean rooms, professional, friendly and helpful staff, superb breakfast buffet, and relaxing spa!!! Overall a wonderful experience!

Partner

10/10

Exceptional

10 Jan 2018

Verified traveler

Fantastic hotel

Excellent. Highly recommend.

Family

10/10

Exceptional

08 Jan 2018

Winnie

Spacious, well located and elegant hotel

This hotel sits right in the heart of the inner city and is 3 mins from the station. It sits over a sweet arcade of engaging shops and leads through to the main shopping centre of Hamburg.
The rooms are exceptionally spacious, tastefully maintained and comfortable. The heated floor in the spacious and well appointed bathroom is superb.
Security is excellent and built in to the operations and structure of the hotel.
The swimming pool is a good size and is accompanied by a spacious spa and sauna.
The gym includes a rowing machine which was popular with one member of our party.
The staff are keen to assist and provide very relevant and useful information. If I was regularly visiting Hamburg I would always stay in this hotel, and I’m sad that living in Australia I can’t enjoy it more frequently.

8/10

Excellent

01 Jan 2018

Verified traveler

Great location

Great location, responsive and polite staff, clean and spacious room.

Partner

10/10

Exceptional

30 Dec 2017

Olivia

Wonderful centrally located hotel

Welcoming staff, clean, large room with most amenities available
Hotel perfectly located for exploring the city , in the midst of the shopping quarter, 5 min walk to the central station

10/10

Exceptional

22 Dec 2017

Verified traveler

Great Location

The location was perfect for all of our needs -Shopping, restaurants, tours, shows. We will definitely stay at the Park Hyatt on our next trip to Hamburg. The staff was always willing to go out of their way to help with any of our needs.

10/10

Exceptional

29 Nov 2017

JUSTIN

Excellent Hotel

This was my second stay at Park Hyatt Hamburg and like last time, I was beyond happy with the beautiful room (two-level apartment) and the service at the hotel. From check-in with Johanna to having packages delivered, to room service, everything was excellent. Highly recommend this hotel and location for anyone staying in Hamburg. It's not cheap but the experience is worth it.

10/10

Exceptional

30 Oct 2017

Jo

Excellent Hotel

We stayed in a clubroom, which gave us access to an additional lounge serving light snacks and drinks all day, which was a nice touch. Room was good, facilities excellent and staff very helpful. Would have liked more milk available in room, but that is a minor point. Overall a very good stay. The hotel was handily placed for the centre of Hamburg.

Family

10/10

Exceptional

28 Oct 2017

Abdulraof

The Best of the best of the selected Hotels in ham

It was amazing as always expected to be all the times when ever i come back to this Hotel i get the same high quality attention & services

10/10

Exceptional

06 Oct 2017

Verified traveler

Great location

Everything was really nice
Room and bathroom very clean and comfortable
Staff with very good attitude
Etc
Etc

10/10

Exceptional

06 Aug 2017

Ebrahim

Very good location, very well-mannered staffs

Family

10/10

Exceptional

02 Jul 2017

Craig

My Favorite Hotel

This is my favorite hotel anywhere. The Park Hyatt Hamburg is beautifully appointed, excellently maintained, has large rooms with the best bath/shower in Europe. The staff is outstanding and is extremely helpful. The Park Hyatt Hamburg has a good restaurant with a great breakfast and nice bar. It's in a perfect location for shopping, sight seeing and is only two blocks from the main train station. There is simply nothing not to like.

10/10

Exceptional

25 Jun 2017

Dean

FABULOUS HOTEL IN CENTRAL HAMBURG

My gf and I just returned from Hamburg, where we stayed at the Park Hyatt for 3 nights and 4 days. It was everything the previous reviews suggested it would be and more. Lovely modernistic decor; super-clean; perfectly located for getting around Hamburg on foot or by public transportation (there's a U-bahn station 150 ft away); and an excellent value for what you get. Our room was huge and beautifully appointed, with gorgeous wood paneling and furniture, and had a wonderful bed with luxury bed linens. The all-marble bath was too, with high-quality bath products, lots of space and excellent water pressure. The housekeeping staff was first-rate, going above and beyond to accommodate our requests for supplies and cleaning times. We had occasion to use the front desk/concierge services for a number of things like directions, advice about the safety of various locations after dark, etc., and they were just great, answering every question and meeting other small requests immediately. We ate dinner at the hotel restaurant one night, and it was the best meal of our entire two-week trip to several major European cities. Although somewhat expensive (as you'd expect), it has a world-class chef and impeccable service. Check-in and bell staff were super-helpful and pleasant too, cheerfully assisting with our extensive photo gear and luggage.

We don't give out many \"5\" ratings, but the Hamburg Park Hyatt absolutely deserves one. We would stay there again in a heartbeat.

10/10

Exceptional

25 Jun 2017

Angela

Great location

Great location - steps from the main train station in the shopping area. Beautiful hotel & friendly staff.

Partner

10/10

Exceptional

25 Jun 2017

ML

Great hotel in city centre

I really liked this hotel - staff were helpful, the room size was generous and it was centrally located.

10/10

Exceptional

23 Jun 2017

Will

Awesome

Just wow

10/10

Exceptional

20 Jun 2017

Stephen

A pleasure to enjoy

Great hotel in a perfect location. Service and attention to detail is impeccable. Breakfast buffet pleases all tastes and the eggs benedict are a treat. You won't be disappointed at this hotel. Enjoy.

10/10

Exceptional

19 Jun 2017

Claire

Simply the best

Great location. Fabulous hotel

4/10

Poor

24 Apr 2017

alfred

Tray an other hotel

Very bad concierge he sugest very bad restaurants and places and was no only one all de concierge

Service bad i ask for a sheet and they take 45 min

Hoteld look old and dirty carpet very old need renovation

Location very good

10/10

Exceptional

23 Feb 2017

Nigel

Couldn't be in a better location, and couldn't be a more interesting building with beautiful wood decor. Also the best breakfast buffet in Hamburg and certainly the best pool/spa area.

8/10

Excellent

30 Jan 2017

Verified traveler

Very nice stay - convenient to Hamburg Hbf (central station) and walkable to Rathaus and many other tourist attractions. Large room with ample space, nicely appointed bathroom with huge shower / tub area. Staff were friendly and helpful, including allowing me to leave my bag after check-out to do a bit more exploring before my train home. I didn't explore the gym or spa as I had limited time, but I saw several guests headed in and out. My only complaint was the very overpriced breakfast (about 35 Euro) which led me to a great local cafe and a delicious breakfast for one-third of that price.

10/10

Exceptional

08 Jan 2017

Kibum Sung

Decent facility with excellent staff

The location was very near central station of Hamburg. The staff was extraordinary professional. The only thing I can mention is the facility was a little bit out of date but you should take regard that the premise was a kind of the old city center building.

10/10

Exceptional

15 Dec 2016

Verified traveler

Superb Hotel

Highly recommended, would stay again.

10/10

Exceptional

25 Oct 2016

Verified traveler

Luxury close to HBf main station

Hotel was fabulous, great location near the main train station. Tons of prime shopping in the area. Only down side was weak wifi signal in my room, and most of the shops/restaurants closed early in the area.

10/10

Exceptional

13 Sep 2016

Verified traveler

Great Hotel in Central Hamburg

Was here for a week (5 days) for a business trip in late August 2016. After two days of ordering room service for dinner the staff got to know me and offered to send up something from the hotel's restaurant instead of the regular room service menu. Such a nice gesture. There were several other little things the staff also did to make my stay excellent. In addition to the staff, the hotel is well situated downtown. It is in walking distance of many locations but also within a 5 minute walk of 2 subway lines and the central train station.

10/10

Exceptional

25 Jul 2016

Verified traveler

Every thing was fine excep the A/C need maintenance

6/10

Pleasant

29 Jun 2016

ehud david

not a great valur

I didn't get the room ordered; an old looking hotel

Family

8/10

Excellent

22 Apr 2016

SR

Excellent central hotel

Once I had been moved from a room overlooking the busy pedestrian street to a room looking into the central atrium I was more than happy with the room. The staff were very helpful and the facilities were great, particularly the fitness/pool area. My meal was excellent. A good base for exploring the city centre.

8/10

Excellent

14 Mar 2016

Graham

Top quality hotel

I stayed at the hotel for 1 night on business. The staff were excellent and the room, whilst very big, extremely comfortable and well equipped had one or two issues. The curtains would not close properly leaving gaps allowing other guests to see into my room and in particular the bed it self! I had to use a chair + a cushion pushed up against the window with the curtains wrapped around it to ensure total privacy. Not what one would expect for a 5 Star hotel. The room service meal was almost cold due the cold plate on which it was served. It was warm enough to eat and since it was 9:30pm after a tiring day in the evening I really didn't want to wait another 30 odd minutes. The next morning, the water was entirely cold so I couldn't even have a shower!

This was reported to the staff during check out but this is really is unacceptable because it was otherwise a very good hotel.

10/10

Exceptional

18 Feb 2016

Verified traveler

Top class luxury

We had a large room with extra bed in for our daughter, no problems whatsoever. As expected hotel prices were high but we ate out and only had one breakfast which was phenomenal! Would happily return :)

10/10

Exceptional

18 Feb 2016

Dr. Muthanna

very nice hotel and excellent location

very friendly staff, very efficient check in and check out, excellent location close to central shopping district, spa is exceptionally nice and the swimming pool is fantastic, Room is spacious and very nice design, I loved it !

8/10

Excellent

09 Feb 2016

Kiki

Central 5 star but is.cold and dated in style ..

Nice deal ..5 star but not typival of ogher park hyatts its clinical.no maid service on the sunday i went out at 3pm ..got back at midnight no bed turned cleaaned cpffee. Replaced .etc ..5 star should check when guest goes out..even tho i had do not disturb sign on in morn dont they patrol the floorz they know what rooms are serviced..also was mistsken for amother room on check out ..i said 606 And my name ..which she didnt check.so that was embarrasing..great pool etc ..it.just lacks 5 star luxury .but i loved it for price i.paid..

10/10

Exceptional

25 Jan 2016

Verified traveler

Everything about this hotel is excellent.. Only I thought breakfast is over charged compared to what was available.. Minimum hot breakfast items

10/10

Exceptional

07 Jan 2016

Verified traveler

Very nice room although the carpet could have been cleaner. Excellent staff and restaurant at a very good location.

10/10

Exceptional

02 Jan 2016

Richard

Good hotel in a central position.

Stayed at this hotel over Christmas. Nice hotel well placed in the centre of the city. Room was very good and spacious. Like many German cities Hamburg closes down over Christmas so the concierge was excellent at tracking down open restaurants.

10/10

Exceptional

04 Dec 2015

Mark

Terrific location and great facilities

We were a couple visiting for the statt of the Christmas market season. We had not been to Hamburg before and didn'tknow the several areas, so we chose Old Town for its central location and the Park Hyatt for its gym/swimming facilitiea as well as the good reviews on TripAdvisor and Expedia.
It exceeded expectations. The food was good. The room was large and bright, with a good bath/shower wet room area and spacious wardrobe. The tea and coffee making facilities were good.

10/10

Exceptional

25 Oct 2015

Verified traveler

Excellent service and very functional.

10/10

Exceptional

21 Oct 2015

Michael

Well-located hotel

I had a weekend between meetings that I wanted to spend in Hamburg and decided to stay at the Park Hyatt. I ended up with a huge, extremely nice room. Possibly a normal room, or possibly somewhat special, but I had simply booked a low cost room in the hotel. In the top ten of hotel rooms I've ever stayed in.

Anyway, the hotel is right off of the pedestrian shopping street, two short blocks from the main train station and a couple of museums, and a short walk to the city center. Pretty much perfect.