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Novotel Hamburg Central Station

Hamburg · Germany

Steinstrasse 1View location

9.0/10Excellent402 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort9.2/109.2
Condition9.4/109.4
Amenities9.0/109.0
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  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Novotel Hamburg Central Station

The Novotel Hamburg Central Station is located in the heart of Hamburg. Enjoy elegant comfort in our modern, air-conditioned rooms, including free WIFI, and fortify yourself in the morning with hot and cold dishes at the breakfast buffet.

Business travelers can take advantage of the conference rooms for meetings and events. The fitness area is open 24/7. Discover exceptional dishes in the hotel restaurant, which serves a symbiosis of Nordic dishes and international cuisine.

Read more about this hotelShow less

With a stay at Novotel Hamburg Central Station, you'll be centrally located in Hamburg, within a 5-minute drive of Hamburg City Hall and Miniatur Wunderland. This hotel is 1.2 mi (2 km) from Elbe Philharmonic Hall and 1.6 mi (2.5 km) from Reeperbahn.

Make yourself at home in one of the 227 air-conditioned rooms featuring minibars and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. This hotel has 5 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Green Key (Foundation for Environmental Education) Green Key Global LGBTQIA+ friendly Professional property host/manager Pets not allowed

Important information

  • You need to know
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, mobile payments, and cash
    • Mobile payment options include: Google Pay and Apple Pay
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 28 per person
    • Covered self parking fee: EUR 36 per night
    • Early check-in fee: EUR 40 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Portuguese

    English

    Italian

    Spanish

Nearby attractions

Moenckebergstrasse 0.2 km / 0.1 mi
Markthalle Hamburg 0.2 km / 0.1 mi
Chilehaus 0.4 km / 0.3 mi
Elbe 0.5 km / 0.3 mi
Hamburger Kunsthalle 0.6 km / 0.4 mi
St. Peter's Church 0.7 km / 0.4 mi
Europa Passage 0.7 km / 0.4 mi
Schauspielhaus 0.7 km / 0.4 mi
Inner Alster Lake 0.8 km / 0.5 mi
Rathausmarket 0.9 km / 0.5 mi
Hamburg City Hall 0.9 km / 0.6 mi
Jungfernstieg 0.9 km / 0.6 mi
Alsterarkaden 1 km / 0.6 mi
Neuer Wall 1 km / 0.6 mi
International Maritime Museum 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2023
  • Number of floors (main building): 8
  • Twin rooms: 40
  • Double rooms: 38
  • Junior suites: 3
  • Executive rooms: 56
  • Superior rooms: 66
  • Family rooms: 20
  • Accessible rooms: 4
  • Connecting rooms
  • hotel
  • American Express
Show 51 more facilities & services
  • EC
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Entertainment Area
  • Wheelchair-accessible
  • Electric vehicle charging station
  • GarageExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Local and international callsExtra charge
  • Room service
  • Laundry serviceExtra charge
  • Multilingual staff
  • Air conditioning in public areas
  • Smoke detector
  • Lift access
  • Bicycle storage
  • Gym
  • Luggage room
  • Dining area: 1
  • Towels and bed linen
  • Bar
  • Restaurant
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room: 3
  • Meeting room: 2
  • ProjectorExtra charge
  • Audio-visual equipment rentalExtra charge
  • Green Key (FEE)
  • Breakfast buffet
  • Continental breakfast
  • Hot breakfastExtra charge
  • À la carte lunch
  • À la carte dinner
  • Snacks
  • LGTBIQ friendly
  • Children get free accommodation, meals payable on the spot
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARD • 20 m²TWN.ST
    TWIN STANDARDPhoto unavailable9 photos

    Novotel Hamburg Central Station

    TWIN STANDARD

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Smoke detector
    • Toiletries
    • Desk
    • Make-up mirror
    • Satellite TV
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • Radio
    • Mini fridge
    • Tea and coffee making facilities
    • Housekeeping
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Wi-fi
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB-1

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR NON SMOKINGDOUBLE • SUPERIOR NON SMOKINGDBL.SU-NM

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    DOUBLE SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BED • 1 Bedroom • 28 m²FAM.DB
    FAMILY ROOM WITH DOUBLE BEDPhoto unavailable8 photos

    Novotel Hamburg Central Station

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Room amenities

    • Satellite TV
    • Make-up mirror
    • Desk
    • Toiletries
    • Wake-up service
    • Wi-fi
    • Safe
    • Centrally regulated air conditioning
    • Carpeted floors
    • Tea and coffee making facilities
    • Mini fridge
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • Radio
    • Housekeeping
    • Smoke detector

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM QUEEN SIZE BEDFAMILY ROOM • QUEEN SIZE BEDFAM.QN

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    FAMILY ROOM QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIORDUS.SU

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    DOUBLE SINGLE USE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BED • 1 Bedroom • 22 m²DBL.DB-SU
    DOUBLE SUPERIOR WITH DOUBLE BEDPhoto unavailable9 photos

    Novotel Hamburg Central Station

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Room amenities

    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Radio
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Desk
    • Make-up mirror
    • Satellite TV
    • Smoke detector
    • Housekeeping

    Facilities with extra charge

    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 20 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable11 photos

    Novotel Hamburg Central Station

    DOUBLE WITH DOUBLE BED

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Centrally regulated air conditioning
    • Safe
    • Smoke detector
    • Satellite TV
    • Make-up mirror
    • Desk
    • Toiletries
    • Wake-up service
    • Wi-fi
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Mini fridge
    • Children share the bed with parents
    • Housekeeping
    • Tea and coffee making facilities
    • Carpeted floors

    Facilities with extra charge

    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVE • 1 Bedroom • 21 m²DBL.EJ
    DOUBLE EXECUTIVEPhoto unavailable12 photos

    Novotel Hamburg Central Station

    DOUBLE EXECUTIVE

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Room amenities

    • Wi-fi
    • Children share the bed with parents
    • Housekeeping
    • Shower: 1
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Wake-up service
    • Tea and coffee making facilities
    • Bathroom: 1
    • Mini fridge
    • Radio
    • TV
    • Satellite TV
    • Smoke detector
    • Hairdryer
    • Carpeted floors
    • Centrally regulated air conditioning
    • Safe

    Facilities with extra charge

    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ-1

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Novotel Hamburg Central Station

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Novotel Hamburg Central Station

9.0
Excellent
402 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.2 /10
Condition
9.4 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
14 Jul 2026
Russell
Everything was nice and clean. The towels were great, and so was the bed. It is close to the train station. I enjoyed my stay. The staff was excellent too.
Self
6/10
Pleasant
14 Jul 2026
Gesel
Lotion was not replenished and air conditioning was not working. Otherwise it was ok.
Friends_and_family Family
10/10
Exceptional
13 Jul 2026
Joanna
Great hotel. Very modern, good size rooms, great location - walking distance to central station, also close to several transit stations. Room wasn't huge but a good size, very nice washroom.
Lobby had a foosball table and some games, my kids made use of that space - especially as a cool down area during the heat wave.
Really good breakfast, lots of options (both hot and cold food). Also lots of seating, we could always find a spot even during peak periods.
Excellent option for exploring Hamburg!
2/10
Poor
09 Jul 2026
Klaus
Our train was more than 3 hours late. I sent a message on Expedia several hours before and tried calling several times. There was just an automated message, not even a way to leave a message. When we finally arrived around 1am, we (and several other parties) found out that our rooms had been given away - even though we had prepaid in full! Worse still, the person at the reception said he was “waiting to hear back” from their other location… that didn’t inspire confidence. It took him at least 20min (and we weren’t even the first ones to arrive) to establish contact with the other Novotel location. It wasn’t his fault and he even gave us 20$ out of his own wallet for the cab that he called. But the hotel should never have given away our room when we even told them about our train issue. At 2am we finally had our room at the other hotel, which was much less conveniently located. Since Expedia customer service gave us 50$ credit, I didn’t ask for further reimbursements.
Family_with_children
10/10
Exceptional
05 Jul 2026
Kemal
Clean
Self
8/10
Excellent
31 May 2026
Gabe
The Hotel location is excellent, 2 blocks from the Central train station and shopping streets. But don't use the hotel in summer because the air conditioning in the rooms doesn't work. The hotel gave us a fan and we maintained the windows open.
Family
8/10
Excellent
30 May 2026
Belinda
Second stay and excellent as the first time
Reception staff are amazingly helpful and present
Recommend
Friends_and_family Family
10/10
Exceptional
28 May 2026
Karl
Great helpful staff. Had tasty dinner at the restaurant. They did forget to have ready Nespresso capsules in my room but remedied that when I asked for some at front desk.
Self
10/10
Exceptional
10 May 2026
Erika
Excellent
8/10
Excellent
28 Apr 2026
Arman
No issues.
10/10
Exceptional
09 Apr 2026
Rimantas
Staff was excellent—efficient and helpful, especially in Mysa, particularly Nay Krause and Ada.
Only criticism is the bathroom sink area does not allow space for toiletries, shower was difficult, sink would not close.
Partner
4/10
Poor
17 Feb 2026
Christoffer
I arrived just after 9pm and were confirmed room service was available. After two visits to the reception, several searches of the room for a menu (which I was told was there twice) trying to go through their membership subscription I finally, at 9:35 got through to room service only to be told that kitchen closed at 9:30.. and they couldn't help.
I was also allocated a room with twin beds, I have asked for double, they could change the room in their systems, so I didn't get the room I had booked..
Overall, very poor service
10/10
Exceptional
25 Jan 2026
Abdelrahman
Everything was great
Friends_and_family Friends
10/10
Exceptional
09 Jan 2026
Tetyana
Good location. Very close to train station and downtown. Clean and friendly staff
Leisure
10/10
Exceptional
08 Dec 2025
Andrew
Hotel felt new as did the room. It was very good.
The bar was pleasent although for one of our two nights we were not allowed in because of a private function.
The hotel is in the perfect location, 5 minutes from the Central Train Station and close enough to the centre of Hamburg.
Some great restaurants close by that you may not come across unless you use a Hamburg guide book like Lonely Planet.
Partner
10/10
Exceptional
05 Dec 2025
Kathy
The staff was friendly, gracious and helpful. The food choices at breakfast were excellent. Dinner in the restaurant was excellent. The location is convenient to the city center and the train station. A clean room awaited us each day. Thank you.
Leisure Partner
8/10
Excellent
16 Nov 2025
Simon
-
10/10
Exceptional
04 Nov 2025
Omayma
Great location, amazing staff and tasty and nourishing breakfast.
Leisure Partner
10/10
Exceptional
28 Oct 2025
Krystal
Friendly and welcoming staff. Quiet, very comfortable sleep
Leisure Self
10/10
Exceptional
26 Oct 2025
Abdelrahman
Friendly staff, great breakfast, comfortable bed & good area
Leisure Partner
10/10
Exceptional
19 Oct 2025
Marlene
Beautiful hotel. The room was clean with a very comfy bed. Lots of variety at breakfast. Would definitely stay again.
Leisure Partner
10/10
Exceptional
12 Oct 2025
JASON
Great hotel with a wonderful staff! The hotel is very close to the central station and easy walking distance to shopping and main attractions.
Self
8/10
Excellent
13 Sep 2025
Carl Stuart
Good looking hotel, in an excellent location- just far away enough from the business of the station. Rooms were excellent, included free mineral water, and coffee pod machine; bar area good too. Rooms well insulated from noise outside, though air con was weak.
However, staff would ignore you, didn't say good morning, or even hello as you walked past. I did like the bar, but drinks frequently went off; sometimes table service, sometimes you went to the bar yourself. Otherwise I would recommend.
Leisure Self
10/10
Exceptional
10 Sep 2025
Stanley
Close to rail station
Leisure Partner
10/10
Exceptional
06 Sep 2025
Mary
I found the staff very helpful . Especially Kathryn . The breakfast was excellent . I loved that it was convenient for the station and the shopping streets . Would stay there again .
Leisure Self
10/10
Exceptional
30 Aug 2025
Russell
Great place to stay. There was even an espresso machine in the room!!! Imagine that! That amenity is an amazing find in hotels these days!
10/10
Exceptional
19 Aug 2025
Verified traveler
Extraordinary new hotel. Room was large, well designed and immaculate. Great value.
Leisure Partner
10/10
Exceptional
17 Aug 2025
Moises
hotel is clean. breakfast is very good and the hotel is just a short walk from central station.
10/10
Exceptional
15 Aug 2025
Cameron
Looked like a brand new property, furnished well & very clean.
Business Self
8/10
Excellent
15 Jul 2025
Duane
VERY convenient location for busses, trains, metro and walking to Old Town sights.

Hotel is nice though no amenities stand out. They do have a restaurant and bar if needed but plenty of nearby places to eat or drink at. You can rent bikes also.

Good value .. especially if you are touring the city.
Self
10/10
Exceptional
15 Jul 2025
Alastair
Nearly new hotel, very clean and friendly. Located near central station
Business Self
8/10
Excellent
07 Jun 2025
Alastair
This is the first time I stayed at this hotel It is relatively new, located very centrally in Hamburg. I liked the cleanliness, the breakfast and the room was good (A room with two single beds. The beds were on the small side and if you are taller then you might find them too short.) Most of the staff were friendly/helpful. I dined in the hotel 3 times because I needed to work. I would say the food was better than average, what I had was different and nice. However, on the first night I was told that there would be no food although I persuaded them to give me a Mysa Sandwich (good). On the second night I was told no food because there was a party on (when I complained I was told I could have the cold buffer at 35Euro) on the third night all was good. The time I went to dinner was 19:45 each night - so not really an extreme time.

Business Self
8/10
Excellent
23 May 2025
Victor Napoleon
Location is really convenient and the overall experience at the hotel is good
6/10
Pleasant
23 May 2025
Verified traveler
No service in the restaurant. And I mean no no no service. Had to go into the kitchen to get things. Food was equally bad. Vietnam restaurant around the corner.
Leisure Family
10/10
Exceptional
10 Apr 2025
Kevin

A comfortable stay

Room was prepared for us with hide a bed ready dispite a short time between booking and arriving. Hotel clean, safe and friendly.
Friends_and_family Family
10/10
Exceptional
02 Mar 2025
MOIRA
As you’d expect with a pricier Novotel- and handy for the main train station.
Business Self
10/10
Exceptional
02 Feb 2025
STEFAN
Very reasonable price for the location and the room type. I will definitely come back.
8/10
Excellent
28 Jan 2025
Sean
Be cautious when crossing the street in front of the hotel where is no signal for pedestrian. Bed was not so comfortable. Transportation is very comfortable.
Leisure Self
10/10
Exceptional
26 Jan 2025
VISHAL

Super Stay but Average Food Options

Courteous Staff, Clean & Spacious Room.

Breakfast Menu was limited and repetitive, Lunch / Dinner Options in the restaurant were too restrictive.
Business
10/10
Exceptional
28 Dec 2024
Verified traveler

Stay in Hamburg

A new and clean hotel offering comfortable accommodation in a very convenient location near train station and easy walking distance to main shopping district.
Excellent buffet breakfast.
Friends_and_family Friends
10/10
Exceptional
21 Dec 2024
Verified traveler
It was very quiet and clean room.
I recommend it.
Self
10/10
Exceptional
12 Dec 2024
Patricia

Great hotel in a good location

Excellent hotel near central station. Room was large and well appointed. Staff were friendly and efficient from reception, restaurant and housekeeping. Hotel is on a busy road but there is no traffic noise. It is very central and we walked to most of the sites we wanted to visit. U Bahn station is directly outside hotel entrance. Liked everything about this hotel.
Partner
10/10
Exceptional
19 Nov 2024
John
This is a great hotel near the main shopping area and a short walk from Central Station. The room was comfortable and had everything you need and breakfast was amazing. I can't wait to come back
Leisure Self
10/10
Exceptional
23 Sep 2024
Mark
What a wonderful hotel! The rooms were delightful, the staff were excellent, and the location was convenient. Although I’m not sure how long the hotel has been around, it felt quite new due to its cleanliness and upkeep. However, the evening restaurant experience was disappointing; we spent a significant amount on a nice meal, but it didn’t meet our expectations against the cost.
Friends_and_family Family
10/10
Exceptional
16 Aug 2024
James

Hamburg Hotel

New hotel. Friendly staff. Room is spacious with a wonderful bed. Nespresso machine in room was nice. Breakfast is way over priced & not worth it, other options in walking distance.
Self
8/10
Excellent
28 May 2024
Ali
Great new hotel. Staff can be trained better and services can be more.

great location and very clean rooms .
Friends_and_family Friends
10/10
Exceptional
25 Apr 2024
Samuel
Very new modern property. A lot of construction around the property but is still quiet.
Business Self
4/10
Poor
24 Apr 2024
Rasida

Double charged for stay

I stayed 10 days. Booked hotel and payed online at hotels.com about six week before stay. Giving low rating because hotel kept charging stay on my credit card during my stay. I talked at three occasions to receptionist (5 of them overal present) and they ensured me that is how their computer system work, and there will be no charges at end of stay. However, I am still being charged and now upon return to USA disputing charges through my credit card. If you stay in this hotel make sure not to pay anything in advance. Otherwise, hotel is brand new, clean, and at convenient location, just few minutes by foot from shops and restaurants. Our room was small for USA standards, but bathroom and shower are really nice except for the hooks provided for towels or clothes; they slide down, I would bring one that hours over door with me. All personnel is in training and learning on the go and you will need to tolarate some inefficiencies if you book hotel soon.
Friends_and_family Family
10/10
Exceptional
18 Apr 2024
Courtney
Convenient, lots of space, great location, and very new! Only complaint was the towels were so new that they shed fuzz a bit. Had a great short stay overall!
Business Self
10/10
Exceptional
14 Apr 2024
Brian
In the center of everything, close to the train station. Nice staff, good breakfast easy walking to historic sites
10/10
Exceptional
26 Jul 2026
Satu Eveliina
.
8/10
Excellent
25 Jul 2026
Esben
Fint værelse
8/10
Excellent
24 Jul 2026
Georg
Hotel und Personal war an sich hervorragend, nur beim Frühstück war es etwas nervig. Wir hatten es vor Ort bezahlt und jeden Morgen war es ein hin und her da es nirgens vermerkt war und das Frühstückspersonal immer in der Liste am Zimmernummer suchen war.
10/10
Exceptional
24 Jul 2026
BAN
Vi hadde et kort opphold men det var helt perfekt for oss. Det var nær togstasjonen og sentrum for shopping.
6/10
Pleasant
23 Jul 2026
Yvonne
Fint fräscht hotell nära tågstation. Otydligt om vattenflaskan på rummet ingick. Telefonen lyste hela natten. Tyst. Sköna sängar.
Vi var inte här så länge.
6/10
Pleasant
21 Jul 2026
Mette
Vi bodde här för närheten till Hamburg Hbf och en mycket tidig morgon-avgång. Det fungerade utmärkt för det syftet. Allt var rent och fräscht på hotellet.
Friends_and_family Family
8/10
Excellent
21 Jul 2026
Rasmus Grynderup
Ok
10/10
Exceptional
21 Jul 2026
Carina
Väldigt rent och fräscht, ger intrycket av att vara nytt. Stort och gott frukostutbud. Stannade bara en natt mellan två tågresor, mycket nära till tågstationen.
Friends_and_family Family
10/10
Exceptional
20 Jul 2026
Ina
Rent, nytt og fint hotell
Friends_and_family Friends
10/10
Exceptional
17 Jul 2026
Carina
Perfekt läge vid centralstationen
Fina rum
Friends_and_family Friends
8/10
Excellent
13 Jul 2026
Ulrika
Fint rum och god frukost. Trevlig personal i restaurangen.
Friends_and_family Family
10/10
Exceptional
13 Jul 2026
Eleonor
Superbra frukost och fint rum. Fanns ett underhållsrum med lite spel. Hela hotellet känns nytt och fräscht.
Friends_and_family Family
10/10
Exceptional
13 Jul 2026
Rikke Gulddal
Virkelig venligt personale, gode værelser. Central beliggenhed.. stille.
Eneste anke er, at der er for få pladser i p-kælderen og at morgenmaden ikke er 28 eur værd. Der er mange forskellige ting/ men brødet var tørt og kedeligt og de varme retter var ikke rigtig varme. Er næsten overbevist om at de scrambled æg var pulver…
Partner
8/10
Excellent
13 Jul 2026
Sandra
I
10/10
Exceptional
12 Jul 2026
Masafumi
便利な場所。これ以上のところはない。スタッフも親切。
Self
10/10
Exceptional
11 Jul 2026
Marion
Desayuno muy rico y variado.
Friends_and_family Family
10/10
Exceptional
08 Jul 2026
Line
Väldigt fräscht hotell. Bra utbud på frukosten. Ligger nära tunnelbana och tågstation. Vi är väldigt nöjda med hotellet!
Friends_and_family Family
10/10
Exceptional
07 Jul 2026
Ida
Rent, pænt og god beliggenhed. Fine faciliteter!
Friends_and_family Family
10/10
Exceptional
07 Jul 2026
Daniel
Fantastic staff! And the breakfast is on par with the best of them. Nordic themed. Well worth a stay!
Friends_and_family Family
10/10
Exceptional
07 Jul 2026
Dorothea
Wunderbar super immer gerne wieder
Business
8/10
Excellent
06 Jul 2026
Winnie
God beliggenhed og venligt personale
Friends_and_family Family
10/10
Exceptional
06 Jul 2026
Hjalmar
Good location close to Hauptbahnhof. Quiet roms and good breakfast
Friends_and_family Family
10/10
Exceptional
05 Jul 2026
Ilektra
Wir hatten einen sehr angenehmen Aufenthalt. Das Hotel ist modern, sehr sauber und zentral gelegen. Das Personal war freundlich und hilfsbereit, das Frühstück abwechslungsreich.
Wir haben uns rundum wohlgefühlt und würden jederzeit wiederkommen.
Partner
8/10
Excellent
03 Jul 2026
Theis
Hyggeligt hotel. Rent og pænt og central beliggenhed
10/10
Exceptional
28 Jun 2026
Annika
Stort, nytt och trevligt hotell. Välstädat och bekvämt. Rekommenderas!
Friends_and_family Family
10/10
Exceptional
27 Jun 2026
Lovisa
Toppenställe! Rent, fräscht och mycket vänlig personal. Restaurangen var lite dyr och ingen fantastisk mat, men allt annat var toppenbra och otroligt skönt att det låg så nära stationen!
Friends_and_family Family
8/10
Excellent
25 Jun 2026
Petter Bürén
Vi av inte där. Åt endast frukost
8/10
Excellent
22 Jun 2026
Lila
Enkel och bra rum med god frukost
Friends_and_family Family
10/10
Exceptional
21 Jun 2026
Jacqueline
Tolles Hotel in zentraler Lage. Viele Attraktionen gut zu Fuß erreichbar.
Vom Hauptbahnhof nur 5 Minuten entfernt. Eine U-Bahnstation befindet sich direkt vor Haustür.
Das Zimmer war geräumig ausgestattet mit Föhn, Bügelbrett und Bügeleisen, Kapselmaschine und einem kleinen Kühlschrank (ähnlich wie Minibar, nur umgefüllt).
Der an der Wand befestigte Flachbildschirm hatte eine Größe von 55 Zoll.
Alles zusammen ein gelungener Aufenthalt.
Wir waren zu zweit und kommen gerne wieder.
10/10
Exceptional
14 Jun 2026
Anna
Nära att ta sig dit från tågstationen och väldigt fint. Ligger vid en stor gata, men mycket bra ljudisolerade rum.
Partner
10/10
Exceptional
10 Jun 2026
Tolga
Odalar geniş ve temiz. Konumu tren istasyonuna çok yakın ulaşım çok rahat. tavsiye edebilirim
Friends_and_family Friends
10/10
Exceptional
08 Jun 2026
Bjarne
Flot standard og meget fint velholdt hotel. Rent og pænt over alt. Super service, god morgenmadsbuffet og parkering under hotellet (ikke hotellets egen).
Meget centralplacering på bycentrum og hovedbanegården. Vil helt klart anbefale Novotal.
Friends_and_family Friends
8/10
Excellent
02 Jun 2026
Graham
Lite besviken på servicen när det gäller turistinformationen och på att vi fick hela tiden be om mera vatten och kaffe i rummet och att vi vill ha två handdukar !
Partner
8/10
Excellent
31 May 2026
Martin Fossar
Rent og godt hotel. Udemærket morgenmad og dejlig bar.
Friends_and_family Friends
10/10
Exceptional
31 May 2026
Murat
Mükemmel konum, temiz ve yeni odalar. Yardımsever personel.
Friends_and_family Family
8/10
Excellent
29 May 2026
Magdalena
ein schönes Hotel, sehr gutes Frühstück, nah am Bahnhof. Personal sehr aufmerksam.
Für uns war im Zimmer ein wenig zu warm- Temperatur ist aber Geschmacksache
Family_with_children
10/10
Exceptional
21 May 2026
jonny
.
8/10
Excellent
20 May 2026
Morten
Høj rengøringsstandard, fornuftig morgenmad og fin bar
Friends_and_family Friends
8/10
Excellent
19 May 2026
Helle
.
Self
10/10
Exceptional
15 May 2026
Emma
Riktigt centralt. Det tar ungefär fem minuter att gå till centralstationen.
Väldigt trevlig personal.
Tyst och lugna rum trots vältrafikerad väg utanför.
Det finns en tunnelbanestation precis utanför entrén så det är lätt att ta sig runt.
Kommer garanterat bo där igen!
Self
10/10
Exceptional
14 May 2026
Ann-Katrine
Väldigt bra och varierad frukost, allt man ville ha fanns.
Trevlig bar.
Superbra läge nära tågstationen
Partner
10/10
Exceptional
09 May 2026
Nicki
Fint og centralt hotel
Friends_and_family Family
8/10
Excellent
08 May 2026
Daniele
Breakfast for 29 euros is a ridiculous price.
I had dinner in the hotel and it was cheaper than bfast.
Business
10/10
Exceptional
05 May 2026
Carlos
Muito bem localizado , e confortável
Partner
8/10
Excellent
04 May 2026
peter
fantatisk morgenmad rent værelse
Friends_and_family Family
10/10
Exceptional
01 May 2026
Walkiria
Me agradou a localização, o tamanho do quarto e estação do metrô na porta do hotel. A cortesia de uma garrafa de água por dia foi muito útil.
Partner
10/10
Exceptional
01 May 2026
Decio
Ótimo hotel e boa localização.
Friends_and_family Family
10/10
Exceptional
30 Apr 2026
Rodrigo
Bom
10/10
Exceptional
28 Apr 2026
Emil
5/5 verdensklasse og god beliggenhed
Partner
10/10
Exceptional
13 Apr 2026
Dorothea
Super Frühstück, neu, sauber, stylish
Business

Location & surroundings

Novotel Hamburg Central Station
Steinstrasse 1, Hamburg, Germany

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Novotel Hamburg Central Station

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