Name: acora City Apart Living the City
Address: Steintorweg 9, Hamburg, 20099, DE

2/10

Poor

04 Aug 2026

Dulce

The staff gave us the wrong wifi password and inside of the room was not signal service.
The place smelled so bad and the washroom had no door so not good at all. Stains everywhere, the washroom had hair on the floor.
The only thing that looked clean was the bed but now we didn’t wanna sleep there. We couldn’t go and complaint because the reception is in a different building around the corner. We couldn’t leave because we have our luggage and it was 10:30 pm so we just slept there :(.

2/10

Poor

24 Jul 2026

Emma

The app does not provide accurate information:
- you have to check in via the hotel opposite (not via email code)
- the app helpline workers do not know this: contacting them the day before, and they couldn't answer or help
- the email link for check in from the app/the hotel sends you doesn't work
- the hotel is via stairs only (wheelchair user arrived while we were there)
- kitchenette is under equipped (no microwave, no plug for the sink to wash up, 1 small saucepan for cooking); everything needed washing up before using, as stains in pans, cutlery, plates and mugs
- broken tiles in room and shower room
- large stains on carpet (and hairballs appeared)
- hotel felt very \"unloved\" (obviously difficult for the cleaner to do a spotless job)
- reception staff at hotel opposite were helpful and kind
- area immediately outside the door feels unsafe: the dealers are a (very) nearby presence (whichever corner of the street you enter by, you have to walk past them), but they are non-theatening, and the users using the main doorway as a place to shelter were all very polite and kind when we went in and out and would move over whenever we said \"hello\"
- overnight: room was quiet - couldn't hear much from outside
- incredibly close to main station

6/10

Pleasant

22 May 2026

Robert

Hotel is close to main train station, but located in a rough area and noisy at night.

Four storeys high and no lift.

Self

6/10

Pleasant

23 Apr 2026

Robert

Older neighborhood surrounding the property did seem very safe. Wouldn’t walk the streets at night.

Partner

10/10

Exceptional

09 Jan 2026

Ezequiel

Great

2/10

Poor

08 Jul 2025

James

Appalling place, unsafe area, DO NOT STAY HERE

Appalling. Booked it purely for location as due at the train station at 6.45 the next morning. The area of the apartment is horrific, really rough. Street covered in litter and broken glass, very drunk and aggressive homeless people lying on pavements and screaming at police, we saw 5 police attempt to move someone at the end of the street at 6.30am and he threw a bottle at them. Main door to the apartment is a meeting point for druggies and gangs. We arrived at 3.30pm and they were on the entrance steps and would not move. Eventually navigated our way around them but when we came back out we had to literally climb over them as they made comments to us that I didnt understand but were clearly threatening. Be warned - THIS IS LITERALLY ON THE DOORSTEP TO YOUR ACCOMMODATION. I have seen other reviews say the same. No staff or security presence on the premises. We did not feel safe all night. At 1am we were woken by a group screaming and shouting and sounding a siren repeatedly right outside our window. The room is dated, safe doesn't work, shower gel dispenser fell off the wall, shower flooded the bathroom because the shower curtain blocks the plug. Our two single beds were pushed next to each other so we pulled them apart to sleep separately (I was with my brother) only to see crisps and crackers all over the floor that a previous guest had obviously spilt in bed but the room had clearly not been cleaned properly. It's a dive and the area is appalling.

Friends_and_family Friends

6/10

Pleasant

12 Jun 2025

Ernestine

Close to bus and train & train station but the area is a bit dodgy. The room is very outdated and needs fresh carpet.

Friends_and_family Friends

8/10

Excellent

03 Oct 2024

Lee

Great stay very comfortable

Family Apartment was amazing for the price , very clean and tidy huge amout of space 3 bedrooms 2 bathrooms , kitchen ,2 balcony

The only downside was the lift being out of order no good to anyone who cant climb stairs was a bit of a struggle to climb few times per day

Ideal place if you are visiting hamburg right next to central train station lots of public transportation and restaurants.

Friends_and_family Family

8/10

Excellent

23 Jul 2024

SOONYOUNG

Central location, near by .S U bahn and Central Station. All places to go very convenient.

Staffs quite friendly and helpful (esp Mr.Apolo, at reception guy)

So far we stayed quite satisfied except but dangerous at night near by many homeless and drunken people outside coz of very conetral area.

Leisure Family

8/10

Excellent

30 May 2024

Fangming

It’s good for the price and good place. Tourists can walk to many attractions in Hamburg.

Leisure Partner

2/10

Poor

22 Feb 2024

RACIEL Cunanan

Unable to open the door knob. The room needs to be fix. Elevator needs to be fix.

Leisure Family

8/10

Excellent

10 Jun 2023

Stephanie Anne

It was in a nice central location but it needs to be Made clearer which hotel one needs to check in. Got to the one that I was told too, then was directed to another hotel. The room needs to be fixed, some tiles are cracked and are lifting up. Overall it was fine to sleep in and have some food but would recommend that it needs updating. Also a lot of drunk people or those that take drugs sit outside. So it’s a bit uncomfortable when you are on your own.

Business Self

2/10

Poor

24 Jul 2026

Siri

Boka inte detta hotell, det är uteliggare i porten som helt öppet tar substanser, det är skrik och bråk på gatan utanför hela natten, det är inte ett säkert boende.

4/10

Poor

23 Jul 2026

stefan

Hotellets beliggenhed er meget centralt. Desværre i en gade hvor det flyder med stoffer, hjemløse og narkomaner. Vi følte os dissideret udtrykke bare ved at flytte vores bil fra parkeringen ved fortorvet over i et sikkert parkeringshus. Linket vi modtog over mail virkede ikke ved ankomsten, så vi måtte via et skilt i døren finde frem til receptionen i en anden bygning på modsatte side af vejen rundt om et hjørne.
Her var personalet dog hjælpsomme og serviceminded.
Værelset var fint og rent, så intet at komme efter der.
Til gengæld bankede det på vores dør lidt før kl 09.00 hvor vi ikke nåede at åbne. Her låste der sig en person ind ad døren som snakkede tysk og virkede overrasket over at vi var der. Da jeg spurgte hvad han ville, så sagde han noget uforklarligt og forsvandt hurtigt fra værelset.
Han havde hverken remedier med til at gøre rent eller lave andet håndværkerarbejde. Men havde et nøglekort til vores værelse. (Yderst ubehageligt)
Det betød at vi tjekkede ud 30 min senere og tog alle vores ting med. Vi blev simpelthen nervøse for, at det var en der ville rode i vores ting og i værste fald sjæle dem.
Vi kommer derfor ikke igen.

8/10

Excellent

13 May 2026

Mads

God overnatning tæt på togstationen og dermed gode muligheder for offentligt transport til hele byen.

Friends_and_family Friends

8/10

Excellent

29 Apr 2026

Minna

Hotellet ligger meget central , men der er mange hjemløse og mange der driver rundt på pladsen. Vi valgte at gå hjem før mørkets frembud, lidt mere trygt

Friends_and_family Friends

10/10

Exceptional

28 Mar 2026

Anna

Das Zimmer war klein, aber pfiffige eingerichtet. Sauber, ruhig und ordentlich. Wir kommen gern wieder. Das Frühstück war sehr gut.

Friends_and_family Family

2/10

Poor

19 Mar 2026

Jacob

Lejlighed i ucharmerende omgivelser. Beskidt og nusset værelse. Vandhaner med hul i og bruser hvor der nærmest ikke kommer vand ud.
I opgangen måtte man nærmest kravle over narkomaner der junkede, når man skulle ud og ind.

Friends_and_family Friends

10/10

Exceptional

10 Feb 2026

hui-shin

是

Friends_and_family Family

6/10

Pleasant

10 Feb 2026

Henning

Laut Aushang im Zimmer ist seit ende letztem Jahres Legionellen Probleme im Trinkwasser.
Das müsste wohl vor Anreisen mitgeteilt werden.
Wir hatten einen Herd wo nur zwei Herdplatten funktionierten und der Dunstabzug hatte die letzte Sicherheitsprüfung nicht bestanden.

Friends_and_family Family

6/10

Pleasant

18 Aug 2025

Ralph

Leider hat eine Steckdose nicht funktioniert, die benötigt wurde um den Wasserkocher zu bedienen. Weiterhin hat eine Maus die Nachtruhe leicht gestört

Leisure Partner

4/10

Poor

16 Jul 2025

Verified traveler

Our room had a very strong smell of cigarette smoke. The friendly receptionist at the nearby hotel, where we checked in, was kind to change our room, which did not have the same smell. Cleaning was however still sub-par. We chose the hotel for it’s convenient location close to the central train station, but the area is quite busy and not the most pleasant for kids.

Friends_and_family Family

6/10

Pleasant

16 Jun 2025

Peter

Inf om nyckel dåligt

Lägenheten var helt ok. Lite jobbig trappa. Nyckeln att komma in till trappuppgången bar dålig information om!

Partner

8/10

Excellent

29 May 2025

GILBERT

Bien situé mais quartier pas très propre

Partner

10/10

Exceptional

07 May 2025

Tero

Very spacious and comfortable apartment in an old building close to the main railway station. Breakfast available in the nearby Novum hotel just around the corner. Decent price.

Leisure Family

4/10

Poor

02 Apr 2025

Cecilia

Bad neighborhood

Well. The placement of the hotel is very central, but the neighborhood is not nice at all. A lot of drug addict, lots of police cars controlling late at night, people shouting, homeless people sitting on the the stairs to the hotel doing drugs, homeless people peeing right in front of the hotel, etc.

I, as a woman, wouldn’t have felt safe staying there alone, but I was with my brother.

The room wasn’t in good condition. The tiles in the bathroom was very loose, so the tiles were moving around as you walked on them.

Quite dusty.

You need to check in and out at a hotel near by, 50 m from the acora hotel.

Wouldn’t stay there again.

Friends_and_family Family

2/10

Poor

11 Nov 2024

Stefanie

Obdachlose vorm Eingang

Zuerst war die Rezeption nicht in dem Hotel was ich gebucht habe. Im Badezimmer gab es keine Möglichkeit die Hygieneartikel abzulegen. Der Eingang war abends mit Obdachlose gesperrt, sodass man als Frauengruppe sich sehr unwohl Gefühlt hat. Man musste die Obdachlosen selber wecken da es ja keine Rezeption gab. Aus ein paar Obdachlosen wurden es über Nacht immer mehr, die dann auch laut waren. Man konnte nicht schlafen und hatte Angst da unser Zimmer ganz unten war. A1. Die Obdachlosen haben ihre Machenschaften am nächsten Tag hinterlassen. Das Hotel ist absolut nicht zu empfehlen.

Friends_and_family Friends

8/10

Excellent

09 Nov 2024

Annett

Erwartung übertroffen

Das Zimmer war zweckmäßig eingerichtet. Es gab eine Küchenzeile, Wasserkocher + Tee sowie einen Kühlschrank. Durch die Lage zum Hof war es sehr ruhig. Generell war die Unterkunft sehr sauber und das Bett zwar schmal aber bequem. Auch das Fruhstück, welches im Graf Moltke angeboten wurde, war absolut in Ordnung. Ich würde hier jederzeit wieder buchen.

Friends_and_family Friends

2/10

Poor

27 Oct 2024

Jenny

Stökigt område

Hotellet ligger i ett område nära Hamburg Gbg med mycket drog- och sexhandel. Därav mycket skrik, utslagna stackare och otrygg miljö. Missbrukare satt och kokade sitt heroin på trappan på morgonen. Så även om det inte var dyrt så var det inte riktigt värt det pga detta. Vi reste med barn och jag skulle inte rekommendera andra med barn att bo på hotellet eller i området.

Friends_and_family Family

8/10

Excellent

22 Oct 2024

Edith

Wir hatten ein Familienappartment im 5. Stock. Das Appartement geht über 2 Etagen. So war alles super. Das Problem... kein aufzug, bzw aufzug vorhanden allerdings kein schlüssel für den aufzug. Somit immer laufen. Das war immer sehr anstrengend.

Leisure Family

8/10

Excellent

11 Sep 2024

Regina

Der Check-In erfolgte in einem anderen Hotel. Trotz mehrfacher telefonischer Kontaktversuch und Bitte um Rückruf konnten wir das nicht vorher erfahren. Ein Zettel an der Tür informierte über den Ort des Check-Ins.
Die Zimmer aber waren ordentlich und trotz Bahnhofgegend war es nachts nicht laut. Die Küche war praktisch ausgestattet.

Leisure Pet

4/10

Poor

09 Sep 2024

Tanja

Die Zimmer und die Bäder waren ok. Aber die Umgebung war halt direkt am HBF. Jeden Tag lag ein Obdachloser vor der Haustür. Nachts war vor der Tür immer Geschrei weswegen man mit geschlossenem Fenster schlafen musste. ( keine Klima). Aufzug war nur Deko.
Für die 3 Nächte war es jedoch aushaltbar.

Leisure Family

6/10

Pleasant

17 Aug 2024

Tim

Schlimme Gegend. Bis spät in die Nacht Geschrei vor und in der Einrichtung.

Leisure Self

6/10

Pleasant

01 Aug 2024

Jesper

Okay hotel, but in bad neighbourhood

The hotel is located near the Central Station which means it's very central in Hamburg.
They forget to tell you in the welcome mail that you need too check-in at the Moltke Graf hotel just around the corner 50m from Acora because we don't have a reception
Sadly because of the location there is a lot of doubtful people such as drug addicts and dealers, alcoholics, homeless, refugees etc residing near the hotel. Especially in the nighttime it's not that safe to go out.
I was offered drugs, sexual acts and people came really close to me begging if I had groceries. And this is just in 3 nights stay.
The room was actually fine. Clean, spaceus and with the most necessary things like a fridge and things to make a small meal.
If you plan to stay at home when it's dark outside, the room is quite comfortable and cozy.

Self

6/10

Pleasant

01 Aug 2024

Verified traveler

No reception at the property

There is no reception at the property, you need to walk some 150m to the hotel that manages these apartments. That doesn’t sound like a problem but the area around the station is the worst place I’ve experienced lately. Looked like a drug dealing spot, rowdiness during the night (we woke up to find broken bottles all kinds of stuff outside our building’s entrance. During the day it does not feel unsafe but if you’re planning to arrive/leave late at night or very early in the morning it might feel stressful.
Other than that, the rooms are basic. We thankfully got a ground floor apartment because as far as I understood the elevator does not work (and we had some luggage). Good spot for our 1-night layover in Hamburg but I’m not going to recommend it to anyone unless you get an awesome price for it.

Partner

4/10

Poor

29 Jul 2024

Emelie

Boka inte

Skulle inte tips någon om att boka detta hotell. Man får verkligen vad man betalar för = inget.
Obehaglig miljö massa pundare överallt och på trappan utanför hotellet. Bråk och skrik och langare längst gatan hela natten konstant. Absolut inte säkert för någon och man kan inte gå ut på kvällen. Du kan inte parkera utanför med din bil om du inte vill få rutan sönderslagen. Rummet va dock rent o fint och sköna sängar, finns dock ingen hiss.

Friends_and_family Family

10/10

Exceptional

27 Jul 2024

Kim Christin

Sehr sauber, ruhig für die Lage, geniale Einrichtung, wir wären gerne länger geblieben einziges Manko: 5 Stock ohne Aufzug

Leisure Family_with_children

6/10

Pleasant

19 Mar 2024

Guenter

Hin und weg

Im Haus selbst ist kein Personal vorhanden. Der Check in erfolgt in einem nahegelegenen Hotel. Allerdings nicht in dem, das in der Bestätigung angegeben wird. Das Zimmer im Souterrain war sehr ruhig, Matratze gut, Mobiliar, Armaturen und Bodenbelag in die Jahre gekommen. Bettbezug und Handtücher frisch gewaschen, mit leichten Flecken, die bei vorherigen Wäschen nicht entfernt werden konnten. Das Umfeld ist, wie sie ist, darauf hat der Betreiber keinen Einfluss. Wer einfach und ohne große Ansprüche schnell ankommen und ausgeschlafen weiterreisen möchte, ist hier richtig. Für den Familienurlaub oder eine Städtereise eher nicht.

Business

8/10

Excellent

02 Dec 2023

Ines

Gerne wieder

Leisure Family

2/10

Poor

15 Aug 2023

Patricia

Var inte alls som jag förväntade mig, läget är ej anpassad till familj med barn. Skulle ej rekommendera boendet.

Friends_and_family Family

4/10

Poor

18 Jul 2023

Mats

Rikt utbud av droger och prostituerade

Dåligt mottagande i receptionen vid ankomsten. Annars ok service. Vidrig miljö utanför med många utslagna och utnyttjade människor. Bra skick på hotellet och rummet. Dock lyhört.

Partner