Name: Lumen am Hauptbahnhof
Address: Steindamm, 19, Hamburg, 20099, DE

2/10

Poor

05 Jun 2026

Alexander

Absolutely awful experience. Very dirty, uncomfortable and dangerous place! Especially all the drug addicted people on the street and on the entrance to the hotel. There is no way in the world that this awful hotel gets 3 stars... even one star too much for this garbage

Business

6/10

Pleasant

27 Apr 2026

Sergio

The zone around it doesn't look that good at night

Friends

8/10

Excellent

25 Apr 2026

Jun Yang

Hotel is dated but well kept.
Only issue with the hotel is the street below and the environment around.
There are far too many suspicious characters on the street.
5 mins walk from the train station feels scary at night.
It is also quite a noisy neighbourhood at night.

Self

10/10

Exceptional

13 Apr 2026

Liam

lovely food

Self

6/10

Pleasant

20 Nov 2025

Scott

Staff was courteous and the room was clean. The hotel is close to the central train station for Hamburg, although the neighborhood is not great.

Business Self

6/10

Pleasant

06 Nov 2025

Md

Have to go two floor by stairs with luggage. Then elevator/lift got. One more floor by stairs then receiption. It’s horrible for me to get reception with luggage. Out side noise. Room ok. Near central station. Price little high. Mohiuddin 6/11/25

8/10

Excellent

28 Oct 2025

Sean

Good central location to the train station but not the most quietest or safest area at night. Room was incredibly clean and service was great which made it fine to stay in for the price.

Self

10/10

Exceptional

08 Oct 2025

Omid

Very easy check in and very close to main train station. Neighborhood is quite busy and lively.

8/10

Excellent

04 Oct 2025

Sirius

レセプションまで重い荷物を持って、長い階段を上がらなければならなかった。

部屋は香水の匂いが強かった。
窓を開けて換気していると、1階のケパブ屋の煙の匂いで満たされていた。

シャワーの排水が悪く、足元に汚い水が溜まった。

Defectionで働く受付の男は外国人で、愛想が悪く笑顔を見たことがなかった。

6/10

Pleasant

03 Oct 2025

LEE

Did the job, near to Central Station, but meant there was a lot of external noise from the locals all through the night with shouting on the street, windows did not block out noise. Also a random empty bottle of vodka was left on the shelf in room from a previous occupant.

Self

8/10

Excellent

19 Sep 2025

harkirtan

It’s close to bus stop and market

2/10

Poor

16 Jul 2025

Ahmad

I didn’t stay in the hotel because they didn’t have elevator on the street level, me and my wife can’t use stairs which is very long so I asked them to cancel they said to contact you for cancellation

8/10

Excellent

07 Jul 2025

Sean

Decent hotel right next to Hamburg station. The road it’s on is a bit sketchy, full of junkies and refugees sleeping rough, but if you’re a solo traveller as I was it’s easy enough to navigate around and you can quickly walk to the awesome bits of Hamburg or jump on the metro. Staff were helpful and all spoke good English. Room was clean and bed was comfy. Would stay again.

Leisure Self

6/10

Pleasant

07 Jun 2025

Aysan

was ok, not bad

10/10

Exceptional

17 Apr 2025

James

Nice spot , affordable.
Only fault is that the stairs are steep.

Leisure Self

10/10

Exceptional

16 Apr 2025

James

Basic , clean , and comfortable.

Leisure

6/10

Pleasant

09 Feb 2025

Alexander

Ok hotel if you can stand junkies outside on the street.

6/10

Pleasant

19 Jan 2025

Dermot

Underwhelming

This is a budget hotel, very central but in a poor neighbourhood with risky streets at night. Extra cost for breakfast is not worth it, use local cafes and restaurants instead

Friends_and_family Family

6/10

Pleasant

06 Jan 2025

Polly C. N.

it was okay

8/10

Excellent

12 Nov 2024

Hamilton

Good location near the main train station

Partner

2/10

Poor

16 Oct 2024

Frankie

It was extremely inconvenience.
But we had to push a service button for door to open. There were stairs you had to go to 1st floor to get to the elevator no one was there to help you to take your suitcase to the 1st floor that is where the office was, there is a camera But they see there are 2 ladies coming up the stairs with suitcase. They did not bother to assist when we arrived to the office. Then I asked the gentleman to help me take suitcase towards the elevator their to internet. Tconchang 25 y

Business Partner

6/10

Pleasant

15 Oct 2024

Miroslav

.

10/10

Exceptional

01 Oct 2024

Nataliia

A very nice hotel for business travel. Very close to the main train station and subway.

Business Self

6/10

Pleasant

01 Oct 2024

Mark

Very close to Hamburg Central Station, plenty of shops on the main street around the hotel. Not the most luxurious hotel, but exceptional value for money.

Leisure Self

8/10

Excellent

15 Sep 2024

Karim

.

Leisure Self

2/10

Poor

31 Jul 2024

Graeme

Jerk owner

Leisure

8/10

Excellent

21 Jul 2024

Derek

Excellent quiet room despite noisy activity outside and at reception. Breakfast extra but very good.

Leisure Friends

6/10

Pleasant

19 Jul 2024

Tyler

Really loud around the hotel.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2024

Graham

good rate and very close to the main station, for a budget hotel this will suit most peoples needs

Self

6/10

Pleasant

24 Jun 2024

Karin

Clean, efficient check in, quiet. Neighbourhood is questionable.

Leisure Partner

4/10

Poor

21 Jun 2024

Ervis

It was noisy and not good sleeping

Leisure Friends

2/10

Poor

05 Jun 2024

Alan

By far the worst hotel I've ever stayed at in Germany and I've stayed at a lot.

Area is bad, entrance to hotel is intimidating and stairs inside are steep with lift only stopping between floors so stairs are mandatory

Leisure Self

4/10

Poor

03 Jun 2024

Jens Erik

The surroundings are poor but ideally if you are looking for prostitutes of any colour or nationality. Not for a family.

Well, you want my to eview my re-view?? Yes the breakfast was good, but the whole area is the pits and does not give a good image of Hamburg

Leisure Partner

6/10

Pleasant

21 May 2024

Verified traveler

Thh hotel is in a great location of train station, and the St Georg quarter is great for eating and very diverse. But I feel that it being in the midst of the Turkish quarter of the city, some people may feel they are no longer in Germany. Despite it being quite safe, I heard a female police officerr telling two women to not walk around alone at night. that is something I would probably not recommend in any majjor city in the world, specially in the areas wwith a lot of businesses, closed at night, and daylight busy streets being eempty at night.

Business Self

10/10

Exceptional

26 Feb 2024

Emmanuel

Convenience

Business_and_leisure Self

4/10

Poor

21 Oct 2023

Sylvana

The picture of the hotel does not show reality of the area.one can hardly find the name.it is in a very comercial area with many people around. It does not look very safe in the evening.
Inside the hotel is ok though no elevator in the first area. Double stairs before the reception.
Staff are ok fir questions. Both speak some English and try to help.
The rooms are very basic, no coffee machine or microwave.
Room is clean daily if you wish.
No Netflix Or Utube only one English Chanel for news all day
Close to the U trains train stations and FlixBus .
The city if you explore many beautiful places to see.
People in general don’t offer help though some people speaks English.

Leisure Self

8/10

Excellent

12 Aug 2023

Kim Lye

Nice hotel and clean rooms. Within minutes from the train station. Weird or homeless people hanging around the street, especially during the night.

Leisure

10/10

Exceptional

14 May 2023

Madeleine

Altogether lovely

Leisure Partner

8/10

Excellent

21 Apr 2023

Daniel

Room was fine. Nice and clean. I do not understand the elevators being at the half floor.

Leisure Self

6/10

Pleasant

28 Nov 2022

Arvind

Decent, though over-priced for what is available, hotel right in the heart of Hamburg. Very close to the main railway station. But the area around the hotel is very noisy and gets potentially unsafe at night

Business Self

10/10

Exceptional

05 Oct 2022

Philip

Hamburg city break.

Nice and friendly staff from reception to cleaning staff. Located close to the main Hauptbahnhof station. Multicultural area, nice restaurants and Middle Eastern, North African foods.

Self

10/10

Exceptional

03 Oct 2022

Felipe

Great!!!Great!!!Great!!!

10/10

Exceptional

28 Oct 2021

Vergel

It was great! Friendly staff, great location and celan and comfy room and beds!

Friends_and_family Friends

8/10

Excellent

20 Jul 2020

Richard

Great budget hotel in a convenient place

Nice clean hotel for those on a budget. Very convenient for the main station too.

Friends_and_family Friends

4/10

Poor

10 Jan 2020

Cherine

The hotel was conveniently located but was in a very sketchy area. I was a little nervous staying there.
The people working there were very nice and helpful.

Friends_and_family Friends

10/10

Exceptional

27 Nov 2019

Verified traveler

Amazing

Friends_and_family Friends

10/10

Exceptional

27 Nov 2019

Lucian

Great location close to downtown, in a very vibrant area. Clean. Very quiet room (window opening in an inner yard). Non-pretentious and excellent for the price.

Business Self

4/10

Poor

22 Nov 2019

Joseph

The location is in a sketchy part of town. I felt safer spending most of my time locked in my room. Even though I didn’t exactly feel safe in my room either, because there was a dark alley right outside my window with people screaming into the early hours of the morning.

Self

8/10

Excellent

26 Oct 2019

Verified traveler

No frilla hotel close to train station

Close to train and metro station but ij a Turkish neighbourhood. Old hotel needs uograding.

Friends

6/10

Pleasant

29 Sep 2019

Paul

Lots of stairs!

Stairs everywhere! About 50 steps up to reception. Then lift runs from landings halfway between floors. More stairs!
Room very warm, then when opened window wide, lots of noise from aircon and kitchen.
For the price it’s ok - not much nearby is cheaper. Quite close to main station. Decor ok, but typical for an old, low budget hotel. Sheets clean and bed comfy. Good shower. Staff were great.

Self

6/10

Pleasant

22 Sep 2019

Verified traveler

My issue with the hotel is its location. The area is particularly “seedy”. Though the room itself was overall pleasing.

Leisure Self

6/10

Pleasant

30 Aug 2019

Verified traveler

The Property was 500m from the Central Station, the front door hidden between two shops with their awnings out. Staff very helpful. Room basic but met requirement, only thing missing was tea and coffee facilities.

Leisure Family_with_children

4/10

Poor

29 Aug 2019

Larry

No air conditioner or fans. Elevator starts on the second floor.

Business

4/10

Poor

23 Jul 2019

Verified traveler

The receptionist was rude. Good location, rooms could do with an update, very basic but clean.

6/10

Pleasant

19 Jul 2019

John

OK hotel in a dodgy area.

3 night visit to Hamburg. Hotel is in the Turkish area (which isn't bad lots of great places to eat etc, but it's very busy and noisy), with some dodgy streets and areas surrounding it, prostitutes, junkies, drunks and beggars.
Hotel itself is safe, clean ran by friendly staff. Just a shame where it is.

Self

8/10

Excellent

18 Jul 2019

Verified traveler

The hotel is slightly tired but clean enough and very close to the central station so exactly as required.
Not in the fanciest neighbourhood for a longer stay but fulfilled our needs.

Friends_and_family Family

6/10

Pleasant

22 Jun 2019

Aliaksandr

На одну ночь

Единственный существенный плюс данного отеля - близкое расположение от жд и автовокзала. Район этнический, в принципе, не проблема. Но грязный. Лифт есть. Но чтобы до него добраться, необходимо подняться по длинной лестнице с багажом. Сами номера чистые (что несколько контрастирует с окружающим его районом). Кондиционера нет. Персонал приветлив.

Partner

6/10

Pleasant

07 Jun 2019

Verified traveler

A little noisy. Fantastic location near the train station. No comfortable sitting chair.

Leisure

4/10

Poor

31 Mar 2019

Verified traveler

Beds were very small, in our room there were 2 single beds joined, but nothing on top of it, so there was a gap in the middle.
Pillows are horrible and didn't smell like they were clean at all.
Walls are very thin, you can hear the door buzzer as if it were in your room and at 6am they start to set breakfast tables making a lot of noise with the plates.
This specific street, although close to the train station, is very busy.
I definitely wouldn't come back and I don't recommend for anyone staying over a night.

Friends

6/10

Pleasant

04 Mar 2019

Verified traveler

It's ok place for a night. Little on the expensive side for what you get. Not much for amenities. The location is close to central station which is nice. There are plenty restaurants close to the hotel.

8/10

Excellent

24 Dec 2018

Verified traveler

Close to christmas markets and shops. Bed comfortable and room clean with own toilet and shower. Staff all seemed friendly.
Only complaint they started vacuming in the hall one morning at 7am!

8/10

Excellent

02 Dec 2018

Verified traveler

Very nice room. Very accomodating. There was no elevator, but that was not a problem as the Staff immediately cam to my assistance. The price was right, and I would have liked to stay longer, but the prices vary. In any case if I happen to be in that part of the world, I will stay there again if the price happen to be the same.

4/10

Poor

19 Nov 2018

Verified traveler

Not right good, the linen and shower was not the best

8/10

Excellent

25 Oct 2018

Jeremy

Budget hotel in skuzzy neighbourhood: Cheap and adequate!

8/10

Excellent

13 Sep 2018

Verified traveler

Conveniet for the station, very quiet at night

In Turkish area of the city - lots of fruit stalls,shops etc. Hotel very cheap, close to the main station, but still quiet st night. Breakfast (at extra charge) was good

2/10

Poor

08 Jul 2018

Verified traveler

terrible!

i've been fully charged without even check-in! the staff's reply is so unkind and cold!

8/10

Excellent

04 Jul 2018

Verified traveler

Beware the stairs

Great location near the Hbf. Close to shopping and restaurants. Very diverse and interesting cultural mix of shops, cafes and hotels around. But beware the first 40 steps because the lift starts at the top of these and services the landings between the floors. So no matter what, get in training as I climbed more stairs in this hotel than Led Zeppelin did in getting to Heaven.

8/10

Excellent

13 Jun 2018

Verified traveler

The room was basic, but clean and comfortable for my night. The staff was very friendly. But, while the location was easy to get to from the central station, the street wasn't the nicest.

4/10

Poor

19 May 2018

Verified traveler

Smelly

The only window looked on an approx. 6 floors high narrow shaft with trash on the ground and a pigeon net on the top. It was very hot so the window had to stay open, but the stench was hard to bear. Simple but functional bath room. Be prepared to climb stairs.

Partner

10/10

Exceptional

21 Jan 2018

Daniel

Great for those traveling on train

I booked very last minute when I had mishaps with my train trip and had to head out next morning. The price was great for what I got, it was pretty much next to Hamburg hbf and the room was very nice. Free WiFi was a huge plus too, great for getting in touch with relatives during a trip.

2/10

Poor

02 Nov 2017

Verified traveler

Clean....

The pictures are very deceiving. The hotel is located on an extremely busy street in between a grocery and a restaurant. The room was clean, small, and the walls were paper thin. You could hear he phone ringing all night long, the front desk staff’s conversations and the traffic/commotion outside.

4/10

Poor

26 Sep 2017

Pielneters

On business wanted a Hotel close to station

The hotel is close to the station.

The area is awful unless you like :

Prostitutes

Pimps

Drug dealers

Kebabs

Sex shops

Vegetable shops

Hairs in the shower & sink

And climbing a mountain of stairs to reception

4/10

Poor

29 Aug 2017

css

close to the station and this is the only quality

The room was small, simple and we only wanted a place to sleep and shower. But this was impossible as the bed was old an horrible. The mattress was completely broken and uneven. It was impossible to sleep because the it was like falling from the bed and there was no back support. They gave us 2 single duvets (I was with my boyfriend) and it was a bit awkward. The pillows were also old and smelly, so after the first night I asked them for new pillows but I heard excuses and promises that someone would bring later and it never happened. So, we spent 2 nights without any sleep, ruining our trip. I have been in Germany many times and this was by far the worst hotel I stayed in Germany and one of the most uncomfortable places I slept in life.

Partner

6/10

Pleasant

23 Aug 2017

Sam

It sufficed as a hotel. Bathroom was good, and the breakfast wasn't bad. Otherwise... meh.

6/10

Pleasant

31 Jul 2017

Verified traveler

Rude unaccommodating manager. Very small elevator. Pics online are misleading.

2/10

Poor

27 Jul 2017

Verified traveler

Awful

Awful

Family

2/10

Poor

20 Jul 2017

Steven

My room was sold to someone else

I had originally booked to stay at the Hotel Lumen in Hamburg on Monday 17th and Tuesday 18th of July however while at the airport my flight was cancelled. I realise this was not the hotel's fault in any way however when I finally arrived on Tuesday the 18th I was advised because I hadn't arrived the day before my reservation was cancelled, my room had been sold to someone else and that they were now full. I protested that I'd booked and paid for the room so it's up to me if I sleep there or not but I was told the only option was to go across the street to a different hotel and pay for a room there. The manager advised I should have called (although there is no advise to call on my hotels.com booking form) and that he can sell the room for 30 minutes at a time if needed (which gives you some information on the area)

2/10

Poor

09 Jul 2017

Alida

You had to climb about 40 steps before you got to the elevator! In the worst, unsafe area of Hamburg. Not at all like their picture. Really 3 stars!!!!!!

Family

6/10

Pleasant

16 May 2017

russell

Overpriced bad neighborhood.

Hotel is located about 3 blocks from the RR station. Gets in to a low income neighborhood. Would not wander around at night.

Partner

2/10

Poor

12 Apr 2017

Siddarth

Bad

Not so good.reciptiont was very rude

6/10

Pleasant

12 Dec 2016

Trevor

poor check in service, man was quite rude and unhelpful on desk.

6/10

Pleasant

12 Dec 2016

David

Hotel okay, location not good

Staff were friendly and room was clean but I really did not feel safe in the vicinity of the hotel.

Family

8/10

Excellent

07 Dec 2016

Verified traveler

Not bad to stay for 1 night in Hamburg

Not bad to stay for 1 night in Hamburg. Enough space in room. Only few TV channels.

4/10

Poor

19 Jul 2026

Carina

Hvis man kan lide at bo på Hamburgs mest beskidte og usle gade, er stedet lige noget for dig. Hotellet er billigt, men havde der været andet ledigt havde jeg valgt noget andet. Stort set sorte lange hår på alt. Jeg er lyshåret. Trapper op til alle etager, og vi havde et spædbarn med. Tilstoppet bruser og oversvømmelse så man fik fodbad gratis med i badet, og og hane man fik i ryggen når man tændte vandet. Lød som om nogen sloges hele natten på etagen over os og super meget larm på gangen. Sengen var dog fin - har ikke set jeg har fået bedbugs med hjem (endnu).

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

ALIREZA

Allt var väldigt bra.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Mårten

Väldigt prisvärt för kort besök eller genomresa.

Self

8/10

Excellent

09 Jul 2026

Mikkel Weiss

Looks a little rundown, but staff where really sweet and helpful and the rooms where very well kept and clean.

Self

6/10

Pleasant

05 Jul 2026

Karl Gustav

Værelse ok.
Morgenmad ok.
Området: Minder lidt om tyrkisk bazar.

Self

2/10

Poor

02 Jul 2026

Max

Undvik, undvik och undvik! Ja det ligger nära Hamburg H, men området är fyllt med narkomaner och tiggare! Mycket otryggt område och jag skulle aldrig rekommendera någon att ens röra sig i området.

Hotellet är gammalt, slitet, och i kombination av området utanför så ta inte chansen. Boka någon annanstans!

Self

8/10

Excellent

30 Jun 2026

Mats

Hotellet ligger tyvärr i dom ”skumma” kvarteren.

Partner

8/10

Excellent

20 Jun 2026

Kim

Vi var tilfreds med selve hotellet, deres service, morgen maden og rengøringen. Det eneste minus er beliggenheden af hotellet, som er i den mere betændte del af byen. Vil ikke anbefale hotellet til enlig pige / kvinde.

Partner

4/10

Poor

19 Jun 2026

Nils-Erik

-‐--------------‐-----þtttt

Self

6/10

Pleasant

17 Jun 2026

Armin

Das Hotel ist sehr gut gelegen für Reisende mit öffentlichen Verkehrsmitteln.
Die Strasse ist belebt, es gibt ruhig Zimmer zum Innenhof.
Empfindliche Menschen kann die Umgebung jedoch irritieren.
Das Hotel ist teilweise vernachlässigt im Unterhalt. Zum Beispiel Teppiche im öffentlichen Bereich. Installationen im Badzimmer.
Mein Zimmer war leise, aber nicht richtig abzudunkeln.
Das Frühstück ist ok.

Self

10/10

Exceptional

14 Jun 2026

Jawid

Very nice place

Family

6/10

Pleasant

12 Jun 2026

Julio

Chambre propre mais la proximité à craindre surtout le parking

Business

6/10

Pleasant

10 Jun 2026

Jerry

Slitet hotell med långa trappor till rummet som var ok. Tveksam brandsäkerhet och stökig omgivning.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Hanna

Siisti huone, jossa on kaikki tarvittava. Lähellä rautatieasemaa ja ruokapaikkoja. Kätevä yhden yön nopeaa pysähdystä varten.

Self

4/10

Poor

04 Jun 2026

Sven

- die Betten waren in Ordnung und sauber
- in die Ecken des Zimmers sollte man nicht schauen
- Badezimmer: Dusche leider etwas verschimmelt, fand ich nicht gut und ist deutlich renovierungsbedürftig
- Eingang: nicht einladend, überhaupt nicht, man könnte viel mehr draus machen (Vorschlag: Lumen ist die Lichtstärke, arbeitet mit vielen Lichtern / Akzenten. Teppich raus, Laminat rein, dann wäre es bereits viel einladender)
- Frühstück war in Ordnung,

Für eine Nacht sicherlich OK, aber ich persönlich würde nicht nochmal buchen.

Friends_and_family Friends

8/10

Excellent

17 May 2026

Hanna

Ja

4/10

Poor

16 May 2026

Lone

Vilka bekvämligheter?
Fick städa bort städerskans långa hår från handdukarna.
Trevlig kille på kvällen när vi anlände men annars tråkigt bemötande.
Har aldrig bott på ett så slitet hotell och inte superbilligt heller! Aldrig mer.

Friends_and_family Family