Name: Best Western Plus Hotel St. Raphael
Address: Adenauerallee 41, 41, Hamburg, 20097, DE

10/10

Exceptional

07 Jul 2026

Genny

Loved this hotel! The staff were friendly and very helpful. The rooms have a classic style with red carpets and traditional wallpaper. The furniture has seen better days, but it's still solid and perfectly functional.
The European-style bathroom was a decent size and had everything we needed. The air conditioning was much appreciated and provided good airflow. The bed was comfortable, and complimentary coffee and tea were provided.
The location is nearly ideal. However, the one or two streets leading to the hotel had quite a few people struggling with drug addiction, which made the area feel less secure. I was also disappointed that the nearby restaurants offered very little traditional German cuisine. Instead, there were many Middle Eastern restaurants, making it difficult to find local German food.

Family_with_children

10/10

Exceptional

30 Jun 2026

Stephanie

An enjoyable stay in a clean comfortable room. Pleasant staff especially in the bar in the evening. Good location for walking to city centre or to catch underground.

Partner

8/10

Excellent

14 Jun 2026

Max

Staff were very helpful, room was as described and the aircon was a pleasant amenity to have. Also within walking distance of Berliner Tor and Hauptbahnhof Süd, so the hotel was well connected to the airport and the city.

Housekeeping was supposed to be daily but on a couple of days our room was not cleaned for reasons unbeknownst to us, the reception were able to provide clean towels at request however.

Would happily stay here in future. Thank you.

Partner

10/10

Exceptional

14 Jun 2026

Debra

Clean, convenient to public transportation and Hbf. Very friendly and helpful staff at front desk. Delicious breakfast in a lively dining room - very nice fitness center. Would definitely recommend

Family_with_children

8/10

Excellent

09 Jun 2026

Roshane

Good all round, no real complaints.

Business

10/10

Exceptional

09 Jun 2026

Alison

Large clean room with a large en-suite. Friendly staff. Bar staff are great. Bar open from 5pm - 1am but snacks and drinks are available 24/7 opposite reception. Located about a 15 minute walk from city centre. Trains run frequently.

Partner

10/10

Exceptional

27 May 2026

MEHMET

Really enjoyed our stay. Convenient location, clean and comfortable rooms, outstanding staff.

8/10

Excellent

07 May 2026

Rod

Good place to stay in Hamburg. Close to Central railway station and easy walking distance to many restaurants, shops, Old Town etc.

Partner

10/10

Exceptional

25 Mar 2026

Caroline

All staff were very friendly and efficient including reception staff, breakfast staff and the chambermaids. The man on reception who had been at the hotel for 25 years was fantastic and very good at hus job. He answered lots of our questions and made our stay extra special.
Breakfast was first class.
Would recommend the hotel.

Friends

8/10

Excellent

24 Feb 2026

Clara Ching Ngar

Great good location
Efficient and friendly staff
Spacious room

Partner

10/10

Exceptional

01 Dec 2025

Haydn

our room was very clean, the staff were very helpful, we really enjoyed our stay

10/10

Exceptional

10 Nov 2025

Lee

The room was quiet, comfy and clean and the staff were very helpful

Partner

8/10

Excellent

15 Oct 2025

Dominic

Our room was comfortable and warm. The neighbourhood has a few characters, best to avoid, as the area absorbs people from all over the world and adjusts accordingly.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Mishal

Good hotel, gym disappointed

Friends_and_family Friends

10/10

Exceptional

20 Aug 2025

Tomasz

Bardzo przyjemny i zadbany hotel, chociaż pokój był nieduży, w pełni wystarczał na nasze potrzeby, tuż obok hotelu przystanek autobusowy, wiele sklepów i restauracji. Ogromny plus To możliwość zaparkowania w hotelu mojego samochodu, 15 € za dobę. Z minusów kiepski materac i poduszka oraz bardzo niestabilne wifi. Bardzo miła, kulturalna i życzliwa obsługa hotelu

Leisure Partner

10/10

Exceptional

07 May 2025

John

We had a fantastic stay! Everything about the hotel was great. Excellent customer service and the breakfast buffet was really good. Peter was so friendly and attentive to whatever we needed while we ate. I wouldn't hesitate to stay at this hotel in the future.

Leisure Partner

10/10

Exceptional

01 May 2025

Derek

Wonderful staff friendly, location very convenient for train travel

Partner

10/10

Exceptional

06 Mar 2025

Declan

The hotel is less than 10 minutes walk from the central railway station along the road that passes outside the main entrance.

My room was very spacious and overlooked a side street so was incredibly quiet for a location so close to the train station. The breakfast was well stocked and offered a good choice for all diets.

I would happily stay there again.

Leisure Self

10/10

Exceptional

02 Feb 2025

Rene

Top!

Leisure Family

10/10

Exceptional

22 Jan 2025

Ivory

Great Hotel In The Center Of The City

My stay was really nice and comfortable and the front desk always remembers my name as I have stayed there for over 20 years at various times.

Self

10/10

Exceptional

22 Dec 2024

Barbara

War alles optimal so wie immer, war schon öfter da, ist nur schon etwas her.

Leisure Friends

8/10

Excellent

04 Oct 2024

Martin

Hotel was close to train station and subway

Leisure Partner

8/10

Excellent

27 Sep 2024

Isabelle

Practically situated

Good stay - hotel is very well situated between 2 Underground stops which get you directly into city centre, exhibition centre Messehalle and the airport!
My room was big and comfortable.
Only downside is that at breakfast two days running it felt that they did not replace the cooked food quick enough as I could not get my selection of scrambled eggs.

Business

8/10

Excellent

20 Sep 2024

Alberto

good hotel but unfortunately, not in the best area, the area is somewhat run down, closed business and it attracts shady people.. Excellent breakfast, with ;large choice of foods, attentive staff in the breakfast room and reception. Room was small but quiet. Overall a good hotel despite the location.

Leisure Friends

10/10

Exceptional

18 Sep 2024

Cynthia

Convenient location and very friendly and helpful staff. Room was small but adequate for a short stay.

Leisure Partner

10/10

Exceptional

04 Aug 2024

Alexandru

Avoid this location!

Hotel is good but location is not! A lot of homeless people and junkies doing drugs in the middle of the street. I was affraid of walking back to the hotel especially in the evening. I would have chosen a different hotel for sure if people would have been tell this in the reviews. Drugs were a well kept secret and I don t understand why!

Partner

8/10

Excellent

16 Jul 2024

Victor

The property is well located especially for the train station but at night it is seedy

Leisure Self

10/10

Exceptional

02 May 2024

WILLIAM

Staff very helpful

8/10

Excellent

24 Mar 2024

Verified traveler

Handy for Hamburg

Great hotel close to central station. Housekeeping staff were accommodating with our requests. Hotel is handy for Hamburg but the immediate area did feel a bit unsafe. Bed comfortable and clean room. Slightly outdated but overall nice presentation.

Partner

10/10

Exceptional

05 Mar 2024

Ivory

When I am in Hamburg, I enjoy staying at the Best Western Plus Hotel St. Raphael. It is a wonderful boutique style hotel in the City Center and walking distance to the Main Train Station and all the shops.

Friends_and_family Friends

10/10

Exceptional

16 Oct 2023

Kevin

Great staff and lovely clean and large rooms!!

Partner

10/10

Exceptional

14 Oct 2023

William

Alles in Ordnung!

Leisure Self

8/10

Excellent

18 Sep 2023

Wendy

Comfortable and good location. .

Comfortable hotel near main train station. It is a bit noisy as sime of the trains run undergrounfmd quite close to the horel. Staff were all friendly and helpful. The only thing we found unhelpful was that there was a set of stairs that you had to carry your luggage up right after you came through the front door.

Partner

10/10

Exceptional

03 Sep 2023

Maurice van de

Very nice hotel with friendly and helpfull staff. Short walk to the town centre.

Leisure Partner

10/10

Exceptional

21 Aug 2023

Christoph

Wir mochten dieses sehr gepflegte Hotel sehr. Super Lage, nicht weit von U und S-Bahn.
Das Personal war sehr hilfsbereit, freundlich und professionell. Wir würden dieses Hotel sicherlich nochmal wählen.

Leisure Partner

8/10

Excellent

28 Jul 2023

anat

Good

Hotel in an old building, old furniture, small rooms, old bathroom. The location of the hotel is wonderful, close to the city center. There is paid car parking

Partner

6/10

Pleasant

03 Jul 2023

Zeger

Very small room.

Self

10/10

Exceptional

26 Jun 2023

Neil

The hotel was super nice, the staff were great and breakfast was incredible. However, the surrounding area was as some others noted, uncomfortable. We noted some activity that was sketchy and a lot of clearly homeless and transient individuals. We made certain to be back at the hotel before dark. To be fair this is a major port town and this location is right near the port area and train station.

Leisure Partner

8/10

Excellent

09 Jun 2023

LLoyd

good hotel

good hotel

Business

8/10

Excellent

25 Feb 2023

Daniel

Clean time travel to 1980 decor

Clean and comfortable although dated as an 1989s style hotel

Business

10/10

Exceptional

14 Dec 2022

joanne

Highly recommended!

Great hotel, perfect location. Clean, comfortable rooms and friendly staff!

Friends_and_family Family

10/10

Exceptional

08 Dec 2022

Verified traveler

Gorgeous cosy hotel.

Lovely hotel in a great location, close to train station and city centre.

Partner

10/10

Exceptional

25 Oct 2022

Kevin

The St Raphael BW Hotel has a very nice interior and the room was very spacious with good storage cupboards and drawers. The room was very comfortable and clean, as was the bathroom. Check in/out was easy. The hotel is situated a short walk to the bus, train, s-bahn and underground stations. There are many small shops int he vicinity of the hotel and bigger brands located beyond the train station, about 10-15 minute walk from the hotel. A lot of the sights/landmarks are within walking distance or accessible via public transport. There were some vibrations from the underground when on the ground floor, but this was not a problem. Traffic noise from the main road outside could be heard, but the windows did a very good job of cutting most of the noise out.

Leisure Self

6/10

Pleasant

17 Oct 2022

Verified traveler

Not bad hotel but the area was not the greatest

The hotel itself was ok, although the room felt small (even by European minimalist standards). Staff was helpful, breakfast was decent and the overall condition and cleanliness was pretty good. Unfortunately, I really didn't like the location at all; I actually didn't feel safe in the area, especially at night. If I were to return to Hamburg I would choose a different hotel simply because of the location.

Partner

6/10

Pleasant

22 Sep 2022

E S

Clean, budget hotel

Not impressed with my room, it had a stale smell of body odour when I arrived.

Business

10/10

Exceptional

25 Aug 2022

Abdulhamid

Well maintained,

Leisure Partner

8/10

Excellent

25 Jul 2022

Astrid

small but nice

The double room was very small (not like in the picture provided by the hotel), but nice.

10/10

Exceptional

09 Jul 2022

Jari

More than we expected

Friendly and helpful staff, cozy atmosphere
Comfortable clean room
Excellent breakfast
Good location though little bit rough neighbourhood
Easy to access the town centre

Partner

8/10

Excellent

02 Jul 2022

Belinda

easy to reach from the train station - though the area immediately around the hotel isn't that charming, one can be in few minutes in the city. the rooms are tiny and some showers are in bathtubs, making it especially for older travelers hard to get in and out easily

Leisure Family

10/10

Exceptional

07 Jun 2022

Richard

The staff are very friendly, the restaurant is terrific for breakfast, and the room is clean. However, at night, it was really loud outside and I had a hard time sleeping every night from the noise coming from the street. I also found the area nearby kind of sketchy. Otherwise, the hotel is excellent!

Leisure Self

10/10

Exceptional

12 Feb 2020

Doug

Good hotel conveniently located to the train stati

Decent hotel, 7 minute walk to the train station and subway . Lot of good international food around it. Hotels in really good condition, seems like a really high-end hotel from the 70s. Decorated with a lot of brass and gold . very clean and relatively comfortable, as I always say on my reviews About European hotels, The rooms are a lot smaller than American hotels. So if you’re from the US be aware the rooms are quite small. But this is standard for European hotels. The check in and check out was very professional and easy. I would definitely stay here again .

Partner

8/10

Excellent

13 Nov 2019

Marcelo

Nice hotel. Good rooms. Great service.

Partner

6/10

Pleasant

30 Oct 2019

Verified traveler

As a four star hotel I expect attention to details and found that this hotel would be better rated as as a 3 - 3.5 star.

Leisure Partner

10/10

Exceptional

29 Oct 2019

Iain

Clean and comfortable

Very helpful staff. Comfortable room although on the small size. Very clean and well maintained. Located not far from the main railway station. A number of bars and restaurants nearby. Would stay here again.

Partner

8/10

Excellent

17 Sep 2019

Heba

My stay in Hamburg

Convenient as it was near to the Hauotbahnhif. However passing through the street going to it there was an atea with homeless people and we got chased by a drunk person one night, not a nice ezperience at all. Staff was nice and helpful , room spacious.

Friends_and_family Family

10/10

Exceptional

14 Sep 2019

Johnny

Excellent

Great staff ! good location ! Close to rail & clean & large room Excellect place to stay !

Partner

10/10

Exceptional

10 Aug 2019

Verified traveler

The hotel locate 5 min walk to the Bus Terminal and 7 min walk to the Train Station which is great for me. This area is very mix with Turkish,Indian,Greek,etc.. so you can get good Halal food with great price. I travel with kid and I feel safe in the area. Oh! Great breakfast too.

Leisure

8/10

Excellent

03 Aug 2019

Lorraine

Issues with the rooms

We stayed at this hotel twice. Once before our cruise and then afterwards in Hamburg. The first night we were in a basic room which was very hot and if we open the windows it was very noisy so it wasn't very comfortable that way. Second time we got upgraded to a quieter room at which was more spacious too. However there was a smell of body odour which we couldn't get rid of in the room and although we asked at the desk for someone to come and spray the room with something deodorizing I don't think that took place because after we came back from our time out in Hamburg it still smelled as bad as before.the actual staff were very obliging and friendly and everything else was clean and nice.another small criticism is that they do not have a ramp for cases to go up the stairs and I had a heavy case and it was was a bit of a chore. The area around it was a bit seedy however it was convenient for the main station and and other underground stations.

Partner

10/10

Exceptional

17 Jul 2019

Amy

Definitely recommend.

Very very nice clean and comfortable hotel. Western comfort with European charm.

Friends

8/10

Excellent

05 Jul 2019

Priscilla

Great hotel.

We had a great room. Spacious, comfy and clean. We had a separate seating area and 2 TVs and plenty of room for our luggage.
We didn’t eat in the hotel as there were plenty of places nearby. The area surrounding the hotel is a little seedy but we had no issues. Another block away was an eating district. The train station is an easy 10min walk away. Very happy with this choice.

Partner

10/10

Exceptional

30 Jun 2019

Verified traveler

I liked being on the top floor in a clean, well furnished room. The staff was exceedingly friendly at checkin. The night clerk could have been more helpful when I phoned down with a request.

Leisure

8/10

Excellent

14 Jun 2019

Verified traveler

clean property room and shower and great breakfast. Room was on the small side but we did fit in. close to train station and old town. Close to many other great restaurants around the train station. There are some seedy areas around the train station

Leisure Family

10/10

Exceptional

06 Jun 2019

Brian

Good value

Friendly staff with great service. Rooms are small but well designed. Walkable to the main train station. Air conditioning worked very well

Partner

10/10

Exceptional

01 Jun 2019

Verified traveler

We liked the location and the art deco feel the property had

Leisure Family

8/10

Excellent

27 May 2019

Erin

Recommended

No complaints! Quick 5-10 min walk to major train station and bus station.

Neighborhood is where a 20-something friend lives, so it must be relatively cool, though I didn't spend much time there.

People might find it a bit dated, but I didn't mind.

Free sparkling water in the room at check-in and a little chocolate on the pillow are nice touches.

8/10

Excellent

04 May 2019

Verified traveler

Location was scary. Would not book here again. However hotel was lovely.

Friends_and_family Partner

8/10

Excellent

15 Apr 2019

Matthew

Lovely hotel

Hotel very good. Staff excellent. Breakfast very good

Family

10/10

Exceptional

14 Apr 2019

Chor Ki

A nice hotel in Hamburg

Location is pretty good, only a few minutes walk to the subway station. Staffs of the hotel is very helpful and supportive. Worth to stay there

10/10

Exceptional

08 Apr 2019

Russ

A gem by the central train station

I was there a week for a business trip. This hotel was a short 5 minute walk to the central train station which was an important factor in my selection. There are plenty of good restaurants around the train station area. And it is not far to walk to the lake and central shopping areas. The location was excellent. The hotel itself was very well appointed: nice bar to wind the day down in, and my room was space and clean. The breakfast buffet had everything you could want: loads of selection, and friendly staff.

10/10

Exceptional

08 Apr 2019

mark

One night

Over night stay - nice to have a sofa etc in the room

10/10

Exceptional

07 Apr 2019

Verified traveler

Very comfortable and clean hotel. Staff is very helpful. Breakfast buffet is outstanding but pricey. Great location for museums, city walks and transportation.

Leisure Self

8/10

Excellent

06 Mar 2019

Verified traveler

Nice hotel, good location, clean and helpful even prior to check-in, I was able to contact them and they had an iron and ironing board waiting in my room.

10/10

Exceptional

17 Jan 2019

Verified traveler

The facility looks new and very clean. It’s however cold and one cannot adjust the room temperature.

10/10

Exceptional

11 Dec 2018

Jenny

Great Hotel close to railway station and city centre, The hotel was spotless, comfortable and welcoming. Would go back if returning to Hamburg.

10/10

Exceptional

20 Jul 2026

Holger

Die Zimmer sind klein, aber sehr sauber und gepflegt. Gute Verkehrsanbindung und Einkaufsmöglichkeiten in der Nähe.

Partner

10/10

Exceptional

18 Jul 2026

Johnny

Great breakfast great room staff wery friendly. Very close to train and buses.

Partner

8/10

Excellent

15 Jul 2026

Per Christian

The room was clean and tidy, The breakfast was good.

Self

10/10

Exceptional

15 Jul 2026

Thorkild

Roligt beliggende hotel tæt på Hovedbanegården med høj standard, gode faciliteter, meget hjælpsomt og venligt personale og fantastisk service, kvalitet og udbud til morgenmaden.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Shiraz

Hotel tæt på centrum.
God personale

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Celina Hope

It was a good place. Bra anslutning till kollektivtrafik. Personally är hjälpsamma. Rummet var helt okej, men väggen var inte så ljudisolerad - samma med fönster - det var ljudstörning från både inne i hotel och ute från gatan. Annars, helt okej.

Self

10/10

Exceptional

06 Jul 2026

Hubert

Sehr schönes Zimmer, sehr gutes Bett, super Frühstück, hilfsbereites freundliches Personal

Partner

10/10

Exceptional

06 Jul 2026

Göran

Ja

10/10

Exceptional

06 Jul 2026

Jens Christian

Super hotel med central beliggenhed

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

Laurits

Lækkert hotelværelse og høflig personale.

Business

10/10

Exceptional

02 Jul 2026

Sofia

Old school fint hotell! Städning varje dag utan att en ska logga i appar eller meddela receptionen. Personalen väldigt vänliga och serviceminded.

AC på rummet (något ljudlig) vilket svalkade skönt i värmen. Tunnelbanetåg passerar under fastigheten men upplevde det inte som störande.

Fantastiskt generös frukostbuffé där personalen höll bra ordning.

Ligger i ett område som säkert kan upplevas som lite ruffigt men tipset är att utgå från Berliner Tor istället för Hauptbahnhof eller hoppa på/av bussen på hållplatsen Karl-schumacher-alle som är väldigt nära hotellet.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Henrik

Dejligt værelse med aircondition til sommervarmen og rent og pænt.
God service og lækker morgenmad.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Nicki

Gutes Hotel mit guter Anbindung zu allen Sehenswürdigkeiten. Frühstück haben wir nicht genutzt, 22,-€ fanden wir doch zu viel. Bei Anliegen wurde einem direkt geholfen. Den Abend kann man gut in der Bar verbringen. Sonst auch freundliches Personal.

Partner

10/10

Exceptional

16 Jun 2026

Michael

Lækker morgenmad og servicen var i top

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Qi

Vi har mødt endnu en gang fantastisk medarbejder team ! Rigtig fornøjelse at tilbage på ferie hos hotellet !

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Ann-Sofi

Rent och trevligt hotell i ett annars rätt nedgånget område nära centralen. Välkomnande och hjälpsam personal, utomordentlig städning. Baren trevlig, lite otur med en bullrig bartender men förra gången vi bodde på hotellet var bartendern en utmärkt person. Ett extra plus för gymmet, högst upp med vy över trädtopparna.

Partner

10/10

Exceptional

08 Jun 2026

Allan

Fuldstændigt forventeligt af et 4 stjernet hotel - alle faciliteter var rigtigt fine, ingen problemer med noget, alt super fint 🚀

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Siegfried

Die Standardzimmer sind extrem klein. Die Umgebung ist von Drogen-Schwerpunkten umgeben.
Das Personal ist sehr freundlich. Im Zimmer befindet sich keine Minibar, sondern ein Kühlschrank. Die ersatzweise eingerichtete Getränke-Abholstelle in der Lobby war für uns unerreichbar, da davor etliche Menschen saßen.
Ganzheitlich gesehen war das Zimmer leider überteuert

Partner

10/10

Exceptional

01 Jun 2026

Sebastien

Toujours aussi impeccable! Service, propreté et sourire!

10/10

Exceptional

25 May 2026

Cecilia

Good location. Very helpfull staff in the reception.

10/10

Exceptional

23 May 2026

Hans Peter

Super Frühstück und Super Service.

Partner

8/10

Excellent

12 May 2026

Marc

Rundum solides Hotel. Allerdings kommt ungefähr alle 5 Minuten die U-Bahn die man im Ganzen Hotel hört. Wir waren im zweiten Stock, und konnten sie sehr gut hören.
Ohne festen Schlaf ist das leider eine Katastrophe..

Partner

10/10

Exceptional

10 May 2026

Veli

Hyvä aamiaisvalikoima, tuoreita ja monipuolisia vaihtoehtoja.

Family

8/10

Excellent

01 May 2026

Kirsten

Ligger dejligt centralt, alligevel stille